ROBERT JBSEEKER
271 Paddington Lane • Bolingbrook, IL 60440 • (555) 555-5555 • jobseeker@morris.us
SUMMARY
Highly talented and accomplished Information Technology with extensive background in Management, Technical Services, and Engineering. Proven ability to direct successful IT departments and technical support programs. Consistent history of reducing costs, improving efficiency, and increasing productivity. Hands-on manager with ability to lead, motivate, and coordinate technical teams and projects. Familiar with planning and supervising technology implementations and upgrades. Adept at selection and purchase of hardware and software. Able to work with end users to determine requirements. Previous experience designing and implementing corporate networks. Ability to bridge the gap between technical and non-technical personnel. Excellent presentation and communication skills. Multiple certifications, including MCSE and A+.
TECHNICAL SKILLS
Operating Systems: Networking: Windows 98/NT/2000/XP, MS-DOS, SuSE Linux 7.3 LAN/WAN, TCP/IP, IPX/SPX, T1, VPN, RAS, WINS, DHCP, DNS, DSL, ISDN, POTS, Terminal Services, PPTP, L2TP, IPSec, WEP, IIS, FTP, Ariba Supplier, wireless, Ethernet (10/100/1000) MS Office, Access, Visio/Visio Enterprise, Project, Ghost, Exchange, OWA, Domino, MySQL, Arcserve Enterprise, Veritas Backup Exec, pcAnywhere, Drive Image Pro, FileMaker Pro, TEAM-Design, Cadre, Lotus Notes, Crystal Reports, GoLive, Illustrator, LiveMotion, Photoshop, Homesite, AutoCAD, CAP Studio, Design Express, eCopy Cisco PIX, Cisco IOS Firewall Feature set, Watchguard Firebox, Norton Personal Firewall, McAfee Personal Firewall, antivirus software PC/Server assembly and repair, routers, switches, hubs, peripherals, Nortel Module ICS, Panasonic PBS, cabling (voice and data)
Software / Tools:
Security: Hardware:
PROFESSIONAL EXPERIENCE
Corporate Office Systems, Inc., Chicago, IL 2001 – 2007 Director, Information Technology Oversaw all technical support, corporate information systems, and telecommunications. Administered equipment budget of up to $55,000 per year. Managed team that supported 50 end users. Conducted complete review of all hardware and software systems. Identified existing and potential issues. Prepared plan to upgrade and enhance all information systems. Dramatically increased network speed and uptime. Carried out major redesign of corporate network. Replaced all servers and PCs. Installed upgraded routers and switches. Migrated operating system to Windows 2000. Reduced Help Desk calls by 50% by performing extensive end user training in hardware and software usage and basic troubleshooting. Increased productivity 25% and reduced administration time 66% by establishing corporate Intranet that allowed standardized access, schedule updating, and hosting of corporate forms and records. Developed and introduced multiple remote access solutions such as secure VPN, Terminal Services, remote dial-up access, and Outlook web access, resulting in improved productivity of work force.