Robert Jobseeker
99 Beech Tree Dr. • Broomall, PA 19008 • (555) 555-5555 • jobseeker@mail.com Entry-level Technical Support / Help Desk professional with skills in hardware and software support • • • • Three years of IT technical support experience. Adept at hardware / software maintenance. Basic networking and cabling experience. Able to multi-task effectively in all situations. • • • • Familiar with PC configuration and repair. Strong background in customer service. Work well independently or as part of team. Excellent verbal/written communication skills.
TECHNICAL SKILLS
Operating Systems: Applications: Hardware: Windows 95/98/NT/ME/XP, Novell Intranetware Workstation 4.0 MS Word, Excel, PowerPoint, Access, Norton antivirus Configuration and maintenance of PCs, peripherals, DSL, routers, home cabling, basic networking
CERTIFICATIONS
A+ Certifications (in progress)
EDUCATION
Diploma in Computer Technical Support, The Chubb Institute, Springfield, PA (2000)
PROFESSIONAL BACKGROUND AND ACCOMPLISHMENTS
Information Technology / Technical Support Install, configure, and support PCs for private individuals. Install and main