Customer Service Director Resume by sampleresume

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									ANGELA JOB
438 Main Road • Los Angeles, CA 99999 • (310) 555-5555 •

Highly talented and accomplished Management professional with experience in Customer Service and Relations, Business Operations, and Business Development. Adept at planning, coordinating, and implementing sales and marketing programs. Extensive familiarity with relationship management, process improvement, and program development. Proven history of increasing customer retention and profitability while reducing costs and overhead. Able to develop and implement strategies, policies, and procedures. Previous experience in supporting product launches, designing marketing collateral, and directing sales efforts. Outstanding leadership, presentation, and communication skills.

Justice Telecom, El Segundo, CA 1994 – 2007 General Manager / Director of Operations (1996 – 2007)  Oversaw daily operations of international long distance telephone company that was listed as the INC. 500 fastest growing company in 1998. Responsible for managing $3 million P&L, directing six departments, and supervising staff of 100. Hired, trained, and managed domestic and international personnel.  Planned and led initiatives to improve efficiency of operations. Evaluated systems, methods, and procedures, and developed effective enhancements.  Utilized Six Sigma and Kaizen methodologies as basis for developing and implementing improvements to sales, billing, customer service, data processing, credit / collections, and administrative departments.  Reduced operating cost per customer by 30%, and annu
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