Hsueh Systems Thinking Workshops by 38Zy0VV

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									                         Systems Thinking Workshops

                                       Joe Hsueh
                            MIT Sloan School of Management
                                   joehsueh@mit.edu


Due to our limited mental capability, we tend to look at a problem from a local and
partial perspective, miss the root causes of the problem, and propose solutions with
side effects that make the problem worse in the long run. Systems thinking is a critical
skill that enables us to look at a problem from a system perspective, identify root causes
and high leverage solutions. It is called by MIT Sloan School professor Peter Senge as
“the core discipline of a learning organization” in his seminal book: “The Fifth Discipline:
the art and practice of the learning organizations.”

These workshops aim to teach you the powerful five-level perspective – event, pattern,
structure, mental model and shared vision – that can help your team members to think
creatively from a systems perspective. A company with systems thinking has higher
competitive advantage because it has the capacity to generate the high leverage
solutions and not just react to symptomatic quick fixes. We will learn to think
holistically, communicate and understand each other's mental model, and collaborate
as a team to achieve a shared vision, because we realize collectively that we are all part
of the larger system. We will learn the tools to map out the system we live in and
analyze the tradeoff between short vs. long-term impacts of our actions.

These workshops will be conducted with a combination of fun simulation games,
lectures and exercises. There are three workshops aim to teach corporate managers the
core concepts, tools and practices of systems thinking:

(1) Half Day Systems Thinking Concepts Workshop is for people who are interested in
having a quick introduction of systems thinking with an understanding of the core
concepts.

(2) One Day Systems Thinking Concepts and Tools Workshop offers tools that enable
participants to analyze their problems using systems thinking method.

(3) Two Day Systems Thinking Concepts, Tools and Practices Workshop drills deeper
into the practice of the tools by analyzing participants’ actual problems at work.

The ideal number of participants is between 20-40 people.




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                (1)    Half Day Systems Thinking Concepts Workshop

                                     “The Beer Game”

The first workshop uses the famous “Beer Game”, a fun simulation game developed by
MIT Sloan School, to introduce the basic concepts of systems thinking. Participants will
learn the powerful Five-Level Perspective Framework - event, pattern, structure, mental
model and vision - to identify high leverage solutions.



Half Day         Session              Learning Objectives

8:30 - 10:30     Beer Game            Through a fun board game that simulates the beer industry
                                      supply chain (factory, distributor, wholesaler, retailer), we
                                      learn about how our limited mental models lead to
                                      suboptimal results, and how systems thinking can help us
                                      identify root cause of a problem and high leverage
                                      solutions.

10:50 - 12:00    Beer Game Debrief    We will debrief with a 5-level perspective framework for
                                      problem analysis - event, pattern, structure, mental model
                                      and vision.




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        (2) One Day Systems Thinking Concepts and Tools Workshop

Building on the half day concept course, we introduce additional systems thinking tools
such as causal loop diagram, system structures and system archetypes. Causal loop
diagram is a useful communication tool to map out our causal arguments in system
terms. System structures teach us the structures that determine five fundamental
behavioral patterns. System archetypes are generic structures we commonly observed
in real life as proposed in “The Fifth Discipline.”



1 Day           Session                Learning Objectives

8:30 - 10:30    Beer Game              Through a fun board game that simulates the beer industry
                                       supply chain (factory, distributor, wholesaler, retailer), we
                                       learned about how our limited mental models lead to
                                       suboptimal results, and how systems thinking can help us
                                       to find root cause of a problem and identify high leverage
                                       solutions.

10:50 - 12:00   Beer Game Debrief      We will debrief with a 5-level perspective framework for
                                       problem analysis - event, pattern, structure, mental model
                                       and vision.

12:00 - 1:00    Lunch

1:00 - 1:50     Causal Loop Diagram    We learn about how to use the systems thinking language -
                                       causal loop diagram - to map out our logical argument in a
                                       clear and concise way.

2:00 - 3:30     Structure Determines   We learn about how to identify the underlying structures
                Behavior               of five fundamental patterns of behavior. This is the
                                       essence of systems thinking.

3:40 - 5:00     System Archetypes      We learn about how to apply four commonly observed
                                       systems structures to help us find high leverage solutions.




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  (3) Two Day Systems Thinking Concepts, Tools and Practices Workshop

While the one day workshop focuses on the core concepts and tools of systems
thinking, the two day workshop drills deeper into the practice of systems thinking.
Building on the one day workshop, we add a second day that first teaches us the
rigorous systems thinking steps used in the standard system dynamics consulting
followed by a business case. We then bring in real problems participants face at work,
and spend the whole afternoon to practice systems thinking skills and receive feedback
from the group.



Day 1           Session                Learning Objectives
8:30 - 10:30    Beer Game              Through a fun board game that simulates the beer industry
                                       supply chain (factory, distributor, wholesaler, retailer), we
                                       learned about how our limited mental models lead to
                                       suboptimal results, and how systems thinking can help us
                                       to find root cause of a problem and identify high leverage
                                       solutions.

10:50 - 12:00   Beer Game Debrief      We will debrief with a 5-level perspective framework for
                                       problem analysis - event, pattern, structure, mental model
                                       and vision.

12:00 - 1:00    Lunch
1:00 - 1:50     Causal Loop Diagram    We learn about how to use the systems thinking language -
                                       causal loop diagram - to map out our logical argument in a
                                       clear and concise way.

2:00 - 3:30     Structure Determines   We learn about how to identify the underlying structures
                Behavior               of five fundamental patterns of behavior. This is the
                                       essence of systems thinking.

3:40 - 5:00     System Archetypes      We learn about how to apply four commonly observed
                                       systems structures to help us find high leverage solutions.




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Day 2
8:30 - 10:00    Systems Thinking Steps   Through a fun group juggling game, we learn to apply the
                                         systems thinking steps to analyze a project management
                                         problem.

10:10 - 12:00   Case Study               We use a real case in product development to illustrate the
                                         systems thinking steps.

12:00 - 1:00    Lunch
1:00 - 4:00     Project Exercise         Participants use a real problem at work as a case for
                                         practicing the systems thinking steps to identify high
                                         leverage points.

4:00 - 5:00     Group Discussion         Participants present their preliminary analysis and receive
                                         feedback from the group.




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                                      Joe Hsueh

Joe Hsueh is a trainer, consultant and researcher with a passion to help organizations
develop systems thinking, organizational learning and leadership capabilities. He has
conducted systems thinking, learning organization and leadership workshops for
corporations such as Hitachi, Merrimack Pharmaceuticals, Trend Micro in China, Japan,
Taiwan and US. He has been part of the teaching team for MIT Sloan's MBA course on
System Dynamics and guest-lectured at National Taiwan University's Executive MBA
program. He was also a founding member and lecturer for the Science and Technology
Leadership Forum (STeLA).

Joe’s consulting clients include a bio-tech company where system dynamics was used to
analyze problems and identify high leverage solutions in four projects: employee
retention, project goal-setting, senior leadership team dynamics and holistic strategic
planning. He has also consulted for a major car company on its strategic human
resource allocation, and a food company on its employee engagement in corporate
social responsibility initiative.

Joe is currently completing his Ph.D. in management in the System Dynamics Group at
MIT's Sloan School of Management. He studies with Professor John Sterman, the
director of MIT's System Dynamics Group and Professor Peter Senge, the founder of
Society for Organizational Learning. Joe's research interests include organizational
design for well-being, strategic human resource management, corporate strategy,
industry evolution, organizational learning, happiness dynamics and leadership
development. In particular, he is passionate about transforming corporations into
meaningful, happy and high performing workplaces.

At MIT, Joe has worked with Professor Sterman to develop the Industry Evolution
Management Flight Simulator, a system dynamics based simulation game that aims to
teach: under what industry conditions do various corporate strategies improve firm
performance? It is now being used in the core MBA Strategic Management class at MIT.
He is currently working on the Clean Technology Startups Management Flight Simulator
with a particular focus on the dynamic effects of human resource allocation,
compensation structure, business and fund-raising strategies of a startup company. The
simulator has been used in the Sustainable Business Lab (S-Lab) class.

Prior to MIT Sloan School, Joe obtained a Master of Public Administration in
International Development at the Kennedy School of Government, Harvard University.
He also has a Master in Economics from Queen's University and previously worked at
the Ministry of Finance in Canada doing macroeconomic policy modeling and analysis. In
between his work, he had served as a full-time volunteer for a year at the Buddhist Tzu
Chi Compassionate Relief Foundation and participated in development projects in El
Salvador, Taiwan, Thailand and South Africa.


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