w w w. s t r o s e.e d u
[ A Te c hnolo g y G uide for St ude nt s ]
ONLINE SERVICE LINKS (FOR STUDENTS):
E-mail mymail.strose.edu Online Help Desk its.strose.edu/helpdesk
Blackboard blackboard.strose.edu BannerWeb Self Service bannerweb.strose.edu
Online File Storage webfiles.strose.edu Mediasite mediasite.strose.edu
i t s. s t r o s e.e d u
Ì Coming Prepared 4 INTRODUCTION
What to Bring to Campus
Technology Not to Bring to Residence Halls
Ì Computer Specs & Vendor Discounts 5
Ì Computer Lab Locations & Hours 6
Ì ITS Help Desk 8
Hours & Location
Student Personal Computer Assistance
Ì ITS Media Services 11
Hours & Location The mission of Information Technology Services is
to empower members of The College of Saint Rose
Ì Online Resources 12 community to facilitate efficient use of technology and
Accessing Your Accounts
Student E-mail Access communication services to advance the mission and
Online File Storage institutional goals.
Symantec AntiVirus Software
Software Available for Download
Guide to E-Learning We provide access to state of the art computers, answer
Blackboard questions that may arise with technology, loan out
Print Management audio-visual equipment, and more. We make sure that
Ì Campus Internet Access 17 all of the labs are running with the appropriate software
Network and Internet Access and try to accommodate any needs that may arise.
Connecting to Wireless Network We maintain all of the campus information systems
Ì Telephone & Voice Mail 21 and services, including Banner, Blackboard, e-mail,
Mediasite, phone and voice mail, and much more. We
Campus Tech Long Distance provide a variety of training classes and workshops
Voice Mail System throughout the year on topics ranging from Microsoft
Getting Help with Telephone Service
Office basics to copyright policy on our campus.
Ì Cable Television 24
Making the connection
What’s on TV? Whatever your information technology needs are,
Cable FAQs we’re here to help!
Ì Campus Communication System 27
Emergency Text & Voice Notifications
Blackboard Communication Tools
Ì Green Initiative 28
Ì ITS Policies 29
Acceptable Use Policy
Computer Lab Policy
Assistive Technology Support for Students with Disabilities
COmING PREPARED COmPUTER SPECS & VENDOR DISCOUNTS
WHAT TO BRING
What to Bring to Campus The following is a list of minimum specifications that are recommended for your personal
computer to operate on our network. It is not mandatory for students to bring their own
computer, as lab computers are available 24/7/365.
The following is a list of technology-related items suggested for Saint Rose students.
For protecting your laptop computer: PC mac
Kensington style laptop lock
Processor Pentium 4, Intel Core or Power Mac G5 for desktop
AMD Athlon or G4 Laptop, or Intel
For your desktop / laptop computer:
25’ CAT-5 Ethernet 10/100 Cable with a RJ-45 end. Cable can be designated as CAT-
RAM Windows 2000/XP: 1 GB or higher
5e or CAT-6. 512 MB - 1 GB or higher
For your laptop computer with no wireless card / capability: 1.5 GB - 2.5 GB or higher
Wi-Fi certified IEEE 802.11B/G/N card compatible with your laptop. Network Card 10/100 Ethernet RJ-45
Wireless Networking 802.11b/g Apple Airport
AirPort Extreme Card or 802.11B/G/N card compatible with your laptop and OS.
Operating System Windows 2000 SP 4, Mac OS 10.2.8 minimum
For Convenient File Storage: Windows XP SP 2, or
USB 2.0 Flash Drive. Storage capacity based on intended use. Windows Vista SP 1
For your cable-ready TV: Productivity Software Microsoft Office 2003/2004 or compatible
25’ Coax Cable TV cable preferably RG-6 type but can be RG-59. Labs and offices have Office 2007/2008.
Bring a second (shorter) if you’ll be using a VCR.
Anti-virus Software Valid and up-to-date software required for network
For all electronic items in your room: registration. Symantec AntiVirus is Supplied by ITS.
UL Rated Power / Surge Strip
Please note that the above specifications are minimums that are supported. If you
intend to purchase a new computer, current specifications are
Technology Not to Bring to Residence Halls ideal. Check with your academic department for any program-
specific software or hardware recommendations. For vendor purchase
• Wireless access points • Bridging devices offers and links, visit:
• Hubs • Analog telephones ITS will only be able to provide technical support for network its.strose.edu.
• Switches • Answering machines related problems. If a student is having trouble connecting to
• Broadband routers • Digital cable boxes
the network they should contact the Help Desk at x4357 or (518)
If you find that you need to use any of the above equipment in order to access the 454-2190. ITS does not currently offer hardware/software support for personally-owned
College’s technical resources as they are intended to be used, please contact the ITS equipment. For more on this, see section “Student Personal Computer Assistance.”
Help Desk at x4357 or (518) 454-2190.
COmPUTER LAB LOCATIONS & HOURS Summer Hours:
All labs are closed during the summer except for Lima Lab.
Fall and Spring Semester Hours: There will be a lab aide scheduled in Lima from 8am – 6pm,
but the lab will be open 24 hours (unless closed for testing).
Albertus 4th Floor (Outside Elevator):
Available when building is open
6 PCs, No Printing
Science Center 469: Monday – Friday: Obtain key access from Convenience Webcams are available online for some labs
12 PCs School of Math & Science so you can check the availability of computers before making the trip.
Go to its.strose.edu.
19 PCs (widescreen)
Monday – Sunday: During library hours
Circulation Desk: Other Special-Purpose Labs Available for Use:
24 Laptops to sign out within library For class schedules and room availability, check with the Student Solution Center.
Ed Lab (Lally 048): Journalism Lab (Albertus 103):
22 PCs 16 PCs (widescreen)
Hours vary; Saturday and Sunday: Closed
Writing Lab (Albertus 307):
ALBERTUS HALL & SCIENCE CENTER
LALLY SCHOOL OF EDUCATION
Distance Lab (Lally 029): Lab Aide available during open lab hours
24 PCs For current open lab hours, see monitor at the
Help Desk, or: its.strose.edu/labhours Business Lab (Albertus 309):
Lally Lab (Lally 051): 22 Laptops
23 PCs Monday– Friday: Between classes
math Lab (Albertus 407):
Audiology Lab (Lally Clinic): Monday – Friday: Obtain access from Winkler 21 PCs
4 PCs Center CIS Lab I (Albertus 409):
Curriculum Library (Lally 2nd Floor):
Monday – Friday: During library hours Physics Lab (Science Center 166):
18 PCs Academic Support Center:
Monday– Friday: Available for tutoring only
Lima Lab: Open 24/7/365
48 PCs, 4 Macs Lab Aide: Monday – Sunday: 9am – 10pm Between classes...
mIDI Lab (music 150): Monday– Thursday: 9am – 11pm
Picotte 306: 13 Macs Friday: 9am – 5pm
20 Macs Saturday – Sunday: Noon – 5pm
Monday – Sunday: Hours vary
Lab Aide: 8am –12am HEOP: Monday– Friday: Available to HEOP
5 PCs students only
Picotte 215: For current open lab hours in Picotte Hall, go to:
24 Macs its.strose.edu/labhours
Picotte 209: To see lab computer specifications & available software, go to: its.strose.edu.
ITS HELP DESK Troubleshooting Tips
The Help Desk meets the needs of faculty, staff, and students when it comes to When you have a network, phone or cable issue in your residence hall room, you should
computers, keeping the computer labs in working condition, and setting up wireless follow these steps to resolve your issue:
networking on student and faculty laptops.
Contact Information Contact the ITS Help Desk at x4357 or (518) 454-2190 and explain the issue.
Be as specific as possible. When calling, make sure you provide the following
information: your name, building and room, Saint Rose e-mail and a contact
On-Campus Extension: 4357 (H-E-L-P) number they can use to reach you.
Off-Campus: (518) 454-2190 Step 2:
The ITS staff will ask you various questions and have you try different things to
E-mail: email@example.com break down the specific problem. This process ensures that the correct person is
sent to your room to resolve your issue as quickly as possible.
To submit a problem with a lab machine, go to:
its.strose.edu/helpdesk Once they figure out the specific problem, the staff will enter the information in
NOTE: There is no “WWW” in the address
our ticketing system.
Click on SUBMIT A NEW ISSUE to begin the process. Select one of the lab
issues under issue type that relates to the problem you are having. Please Step 4:
provide all other information on the form and submit. If you are a having Someone will be in touch with you to setup an appointment to come to your
problem with the form, call the Help Desk and someone there can post the room. If it is a computer issue, it’s better for you to be there while they work on
ITS HELP DESK
ITS HELP DESK
issue for you. your computer. For cable and phones, make sure someome is in the room when
they arrive to let them in.
Hours & Location
The Help Desk is located in the basement of the Lally School of Education (1009 Madison An ITS staff member will arrive on the
Avenue) right outside the elevator. The hours are as follows: scheduled day to resolve the issue. If the issue
is not resolved, they will let you know. The
issue in our ticket system will be updated and
Fall and Spring Semester
you will get a message in your e-mail letting
Monday – Thursday 7:30am – 10pm you know that it has been updated. From
Friday 7:30am – 6pm here, we repeat steps 4 and 5 until the issue
Saturday and Sunday 8am – 3pm is resolved.
Monday – Thursday 7:30am – 8pm
Friday 7:30am – 6pm
Saturday and Sunday As required for special events only
Student Personal Computer Assistance ITS mEDIA SERVICES
The ITS technical staff does not currently support or work on personally owned ITS Media Services provides audio-visual services that support the teaching efforts of the
computers, with the following exceptions: College. This includes the development and support of state of the art media resources,
systems, and equipment found in our academic classrooms. Our professional staff
• If you are having trouble installing the College-provided Symantec maintains the functionality of equipment and provides instruction on the operational
AntiVirus, our technical staff will assist you with the removal of your old uses of audio-visual equipment, such as Smart Classroom technology, video camcorders,
software and the installation of your new one. microphones, and various other technologies for speaking engagement events on
• If you are having trouble completing the Network Registration process. campus.
• If you are having problems connecting to the network in your residence
hall room or anywhere else on campus. Contact Information
• If you are having problems connecting to the wireless network.
The ITS technical staff has been instructed not to work on E-mail: firstname.lastname@example.org
personal computers for any other reason. We may offer Telephone: (518) 454-5268
suggestions to students, but students are ultimately
responsible for making repair decision with their own Hours & Location
machines. Students should take their machines to authorized
repair shopor professional repair. Media Services is located in Albertus Hall, Room 109. The hours are as follows:
Monday – Thursday 8am – 10pm
Friday 8am – 5pm
ITS HELP DESK
Media Specialists are available after 5pm on Friday and 8am-10pm Saturday and Sunday, as needed
for events. Reservations must be made at least three weeks in advance.
Most equipment loans are restricted to faculty for class use. However, students can
check out VHS and DV camcorders, as well as tape recorders. Also, if students require
special audio-visual equipment for use in class, such as presentation equipment in a
classoom that is not equipped, please have your instructor make a reservation with
ITS mEDIA SERVICES
Over 74 of our classrooms - 76% - are equipped with audio-visual technology. This
includes labs and other special-use classrooms. There will inevidably be a time when
you will need to give a presentation using technology. We encourage you to familiarize
yourself with the classroom technology, and let us know if you have any questions.
ONLINE RESOURCES Online File Storage
Accessing Your Accounts The College provides every student with 100 MB of
network storage for their documents and any class files
they may have.
To login to e-mail, Blackboard, lab computers, wireless network, residence hall
network, and mediasite: When logged into a lab computer with your username
and password, open “My Documents” to access your
Username: Last name + first initial of your first name + last three digits of your files.
student ID number
Password: Your birthday (MMDDYY) When using your own computer or when off-campus,
you can access your “My Documents” through the site
Students with a hyphenated last name will use the second part of the hyphenated webfiles.strose.edu. Webfiles is a secure web-based
name. portal to access your personal files along with other
Last names with a hyphen:
shared community drives on the network.
Name: John Doe Name: Jane Lightfoote-Hammond
Student Id: 555555155 Student Id: 555555255
Birthday: June 5, 1979 Birthday: June 5, 1979 Some majors may be required to purchase external storage drives for use in their course
Username: doej155 Username: hammondj255 work. Please check with your professor for more information. For questions regarding
Password: 060579 Password: 060579 online file storage / retrieval, contact the ITS Help Desk at x4357 or (518) 454-2190.
Need help? Contact the Help Desk at x4357 or (518) 454-2190. Symantec AntiVirus Software
To login to BannerWeb, the College’s self-service administrative system:
As part of the technology fee you pay to the College, you are entitled to download
User ID: Your Saint Rose ID number (9-digit) free Symantec AntiVirus software. The software will work on-campus and off-campus
PIN: Your birthday (MMDDYY) and will update itself with the newest virus definitions automatically (Mac OS 10.5 may
require manual updates). A valid student login and a computer running Windows Vista,
Need Help? Call the Student Solution Center at (518) 458-5464. XP, 2000, or Mac OS X is required to install the software.
To access the Before you install the software, you must completely uninstall
software download any old version of Symantec AntiVirus as well as any other anti-
Student E-mail Access page, go to:
virus programs, then restart your computer. If you encounter
a problem, don’t hesitate to contact the Help Desk with the
To access your e-mail account, open a browser window specific error message.
(i.e. Internet Explorer or Safari). In the address bar, type in
mymail.strose.edu Software Available for Download
NOTE: There is no “WWW” in the address. Type in your
Saint Rose username and password (described in On our website, we offer free downloads of useful software that we use and recommend.
section “Accessing Your Accounts”) and click Log On. You may consider checking the manufacturer’s website for a recently-updated version
More information can be found at: before downloading.
Guide to E-Learning Blackboard
Online teaching and learning is part of today’s education. Online courses are called What is Blackboard?
virtual courses or e-Learning courses. More universities and colleges offer online
courses or programs. These courses and programs provide people with opportunities Blackboard is an electronic course management system. Professors use Blackboard to
to continue or complete their education. At The College of Saint Rose, some professors enhance communication, organization and presentation in a course. Blackboard can
offer e-Learning/online courses as well. Students taking these courses will need proper be used for web-enhanced courses, hybrid courses, and totally web-based courses, or
technologies, technology skills, time management skills and other aspects to prepare e-Learning courses. If your professor uses Blackboard, you should see the course link
themselves and become successful e-Learning students. on the Courses page after logging into Blackboard. Blackboard also houses electronic
resources for College offices, and College sponsored community groups.
Online Study Guide: Blackboard Login Information:
Available at its.strose.edu
URL: blackboard.strose.edu (NOTE: There is NO “WWW” in the address)
Demonstration course: User name/Password: Same as e-mail account. See section “Accessing Your Accounts.”
ITS created a demonstration course on Blackboard that you Web browsers and hardware configurations:
can try out before you take online courses. You can access
the demo course with the following steps. • All users are discouraged from using Netscape or the AOL web browsers to access
1. Login Blackboard Blackboard. These web browsers have known issues with Blackboard.
2. Click on Enroll in Demo Course • AOL users should log onto AOL, then minimize the AOL window and start up Internet
3. Click on Submit Explorer to access Blackboard.
You then will be in the Demo course. You can browse Also, when using Blackboard, pop-up blockers should be turned off as they interfere
around and try out different functions. with the functioning of Blackboard.
• You can check your software configuration on the Blackboard Login page by clicking
the “Check your software configuration” link.
You can find detailed guidelines and tip sheets on the ITS website at its.strose.edu. Click
on Blackboard: Students under HELP TOPICS. The tips can be printed out if you choose. • You can also get help at the Help Desk, located at the basement of the Lally School of
Contact the Help Desk located at the basement of Lally School of Education building or Education building. The Help Desk can be reached at x4357
submit your questions to our virtual Help Desk at its.strose.edu/helpdesk. or (518) 454-2190. Or, submit your questions at:
its.strose.edu/helpdesk Students can access
a Student Manual
for Blackboard on
• Your professors may use different functions of Blackboard the ITS website.
or have different requirements about using Blackboard
so please consult with your professors regarding uses and
policies of using Blackboard.
BannerWeb CAmPUS INTERNET ACCESS
BannerWeb allows students to view and update personal Network and Internet Access
information, and perform administrative functions related
to course registration, grading, transcripts, financial aid,
The College uses a Network Access Control (NAC) system to help protect our internal network
and account status.
and our users by ensuring that all devices meet required security standards. The standards
include, but are not limited to, an approved and secure Operating System level and the use
To login, go to its.strose.edu. From there, click on the
of updated anti-virus software.
BANNERWEB link near the top of the page. Once there,
go to the Login to Secure Area link. For User ID and PIN, In order to access the Saint Rose internal network resources and the Internet, each student
see section “Accessing Your Accounts” in this booklet.
has to authenticate and then register their computers and gaming systems with NAC. Each
student is allowed up to 3 unique devices to be registered on the network including laptop
Once you are logged in, click on Student Services & Financial Aid. From here, you have computers, desktop computers, gaming consoles and Smartphone/PDAs.
several options. You can check your registration status, add or drop classes or register
for classes. Click on Registration to do that. You can also check your Student Records. Students will have to register their computers and other devices once per school year. All
This will tell you your final grades, view your billing information or simply figure out your registrations will be purged August 1st, requiring new registration each new school year.
Once registered, computers will download a scanning agent that will run a check to ensure
For more information on using BannerWeb, contact the Student Solution Center at (518) your computer satisfies the security policy. Each computer will require scanning once every
458-5464. 7 days, to ensure continued compliance. When it is time to be scanned again, you will be
Print management prompted to do so by NAC. Just follow the prompts.
Once the computer passes the scan and is found to be compliant, you will be given access
The College utilizes a print management system to control excessive and wasteful to the internal network and Internet. Be advised that it can take up to a minute for access to
printing in the computer labs. This declining balance system allows the College to be granted.
provide controlled printing to students without having to increase printing charges
based on a few high volume users. Each semester students are allotted $15.75 in printing If the computer fails the scan, you will be directed to a remediation site that will explain why
credit (225 black and white 8 1/2 x 11 pages), $7.00 for each summer session (100 black your device is not considered compliant and provide links to the files and sites you need to
and white 8 1/2 x 11 pages). Additional money can be added to your student ID card at become compliant.
the print shop and coin based tower kiosks around campus. Printing credit does not roll
over and is reset at the start of each semester. Resident students are allowed to have Current Security Standards for Computers
printers in their rooms.
minimum Operating Systems and Service Packs:
The current printing charges are as follows per single side (as of May 2009): Windows: mac:
2000 SP4, XP SP2, or Vista SP1 OS X 10.2.8 or higher
8 1⁄2 x 11 inch black and white: $0.07
8 1⁄2 x 11 inch color: $0.62 Anti-virus:
11 x 17 inch black and white: $0.10 An anti-virus program must be installed with up-to-date definitions. Most anti-virus
programs are acceptable; however it is recommended that students use the free Symantec
11 x 17 inch color: $1.15
AntiVirus software licensed by the College. For information on how to utilize this no-cost
12 x 18 inch black and white: $0.10
solution, refer to section “Symantec AntiVirus Software.”
12 x 18 inch color: $1.15
NAC Instructions: 5. Once the download of the application is
complete you will be prompted to “Run”, “Open
1. Once you are plugged into a data Folder” or “Close”. It is important to select
jack or connected to a wireless access “Run” to execute the application and begin the
point on campus, open a browser. security scan.
You will be re-directed to the NAC
registration website. Before getting If you do not see the message above,
started, you will need to read and look in the location you saved the file.
accept the Acceptable Use Policy. You will see the CSA icon; double click
Click Next. the icon.
2. Next you’ll be at the first registration page. 6. Your browser may prompt you for approval
Click the appropriate link for your residency to use or install certain file types (.exe in this
(resident or commuter). Note: Registering case) as an increased security measure. Click
a game or handheld device is done from Run.
this same page, but requires a different
registration process. These devices may
take up to a week to process registration 7. At this point, the CSA will run. You will
requests. see the messages in the status bar
while the CSA is running.
3. Fill out the required information for successful registration and click Download.
Resident students will see: Non-resident commuter students will see:
NAC will yield a pass or fail message based on compliancy to the security policy. A
compliant machine will be granted access. Again, please be advised that it may take up to
one minute for access to be granted.
A non-compliant machine will be directed to the remediation site where you will have
access to the files or links you need to bring your computer into compliancy. Once you
have finished the required changes, you may rescan your computer by opening a browser.
You will NOT have to register again.
If you have trouble with the authentication, registration or remediation processes, please
4. You will be prompted to “Run” or “Save” the contact the Help Desk at x4357 or (518) 454-2190.
Client Security Agent (CSA.exe) to your system. It
is important to “Save” this file to your system so
you can execute the application later during the
Connecting to Wireless Network TELEPHONE & VOICE mAIL
ITS provides wireless networking services to students, employees and guests of The Placing Calls
College of Saint Rose. Please bring your computer to the ITS Help Desk in the basement
of the Lally School of Education for software and configuration help.
• To dial any on-campus number, just dial the 4-digit extension.
The wireless network can be found in many of the buildings on campus and on the lawn • To dial an off-campus number, dial 9, then call as you
area. In areas where the signal strength is limited, students and/or resident assistants normally would, including 1 + the area code if outside
may sign out their own access point. the 518 area.
• Long distance calls require a Campustech
We are constantly upgrading the network and bringing up new buildings all the time. authorization code; contact Campustech via the
Here is a partial list: web at www.campustechcom.com. For support,
e-mail email@example.com or call
Academic / General Use Areas: Offices: (518) 694-8700.
Albertus Hall Administration Center • To call campus security, dial x5187 or press the
Science Center Saint Joseph Hall security button on your phone.
Thelma P. Lally School of Education Moran Hall • To place an emergency call, dial 911.
Massry Center for the Arts Cabrini Hall • To dial toll free numbers (800, 888, etc.) enter 9 then 1
+ the number.
Neil Hellman Library
Events and Athletics Center
Picotte Center for the Arts
Campus Lawn Area
To see a table of local calling prefixes, go to
Lourdes Hall 1. The main Saint Rose Campus number is (518) 454-5111 or 1-800-637-8556
Keeshan Hall 2. To dial a student extension from off-campus, dial their campus number supplied to
Medaille Hall them through the Saint Rose info packet that was received in the mail.
Gibbons Hall 3. To dial a staff or faculty extension from off-campus, dial their campus number.
Professor info is given out on the syllabus during first class or can be found at www.
228 Partrige St. strose.edu/phone.
Charter Hall 4. To call into the voice mail system, dial (518) 458-5400.
908 Madison Ave.
912 Madison Ave.
Campus Tech Long Distance Voice mail System
Campus Tech is the long distance carrier for Saint Rose Students. First-Time Setup:
1. Press the PHML button or dial 5400 (or, from off-campus dial 518-458-5400)
They provide: 2. If calling from own extension press pound, otherwise dial your extension number,
• A rate of 5.9 cents per minute on long distance calls, all days, all times, from any then a pound sign (#).
phone on campus to any destination within the domestic United States 3. Enter the default password. This can be obtained from your RA.
• Flexible billing that provides you the option of having your service billed directly to 4. The system will ask you to enter a password followed by #. It must be at least 3
you or your parents. characters and no longer than 24, and they cannot be the same number (like 22222)
• No minimum usage requirements or activation fees. You pay for what you use! or sequential (like 12345).
5. Finally, you need to record and activate your voice greeting – this will play when
Signing Up For Service: someone calls you and you do not answer. Press 8 for personal greeting setup.
Campus Tech has a trained staff of Customer Care Representatives ready to assist you in 6. Press 1 to record a greeting. Enter greeting (Hi, this is___, please leave a message).
setting up your account. There are 3 convenient ways to sign up. Press * # when finished. If you like it, hang up and your greeting will be saved. If not,
• Online at www.campustechcom.com (we recommend signing up this way) follow the prompt to record another.
• By calling Campus Tech at (518) 694-8700, option 4
• At the Campus Tech Welcome Table set up on parent weekend. Checking for messages:
1. Press the PHML button or dial 5400. From off-campus dial (518) 458-5400.
Please sign up using only one method. Signing up more than once will create 2. If calling from your own extension press #, otherwise dial your extension number,
duplicate accounts and additional delays in activating your service. then press #.
3. Enter your password, then #.
Billing Inquiries: 4. Press 3 to get your messages.
If you have a question about your bill, please contact the Campus Tech Customer Care 5. Follow the prompt to save, delete, or forward the message.
Center at (518) 694-8700, Option 2. Inquiries received outside of regular business hours
(8:00AM – 4:30PM) will be answered during regular business hours on the following Things to Remember:
business day. • If you do not record you own greeting it will stay as the default and callers will not
know they have reached the correct voice mail box.
Dialing Instructions: • After three consecutive unsuccessful login attempts, the system will tell you to call
Local Calls: your system administrator and will disconnect your call. At this point, you can call
Dial 9, then the seven digit phone number. the Help Desk at x4357 or (518) 454-2190 for assistance. Often, unsuccessful login
Long Distance Calls : attempt are made by someone else selecting your mailbox number in error.
Dial 9, then the phone number; enter your 7 digit PAC code when you hear the • New and saved messages should be deleted after a reasonable amount of time to
prompt. allow room for more messages. Failure to do so will result in missed messages and
International Calls: emergency notifications. Callers may not receive prompt to leave a message at all.
Dial 9, then 011 + county code + city code (if required) + local number. Enter your 7
digit PAC code when you hear the prompt. Getting Help with Telephone Service
Call, e-mail, or stop by the Help Desk, which is located in the basement of the Lally
If you are experiencing a problem with your Long Distance service, please contact
School of Education. Or, submit an issue online at its.strose.edu/helpdesk.
Campus Tech by phone at (518) 694-8700, option 1 or by e-mail at support@
See section “Help Desk.”
CABLE TELEVISION What’s on TV?
The College of Saint Rose provides all residence hall rooms with an analog cable jack. The standard package from Time Warner Cable, Albany, covers most channels from 2 to
Connection to the cable system will allow you to view the standard programming 78. You can view the current programming lineup and schedules at:
package from Time Warner Cable, Albany. www.twalbany.com
In order to connect to the system and watch TV you will need: The channel lineup as of may 2009:
2 C-SPAN 41 HGTV – HOME & GARDEN TELEVISION
3 TW3 42 FOOD NETWORK
• A length of coaxial cable (also known as RF cable or RG6 cable). You should get
4 WNYA 43 TRAVEL CHANNEL
about 25 feet, to allow you to place the TV where you want or to move it later. 5 TBS SUPERSTATION 44 SHOP NBC
The screw on type are more secure than the push-on style, which tend to pop 6 WRGB/CBS 45 BLACK ENTERTAINMENT TELEVISION
off. 7 TIME WARNER TELEVISION 46 CABLE NEWS NETWORK
• A television set with a standard NTSC tuner. If your TV does not have a screw- 8 WXXA/FOX 47 CNN HEADLINE NEWS
on type antenna/cable connection you will not be able to connect the coaxial 9 NEWS 9 48 CONSUMER NEWS AND BUSINESS
cable. 10 WTEN/ABC 49 MICROSOFT NBC
11 WMHT/PBS 50 TRUTV
12 OFF TRACK BETTING 51 ANIMAL PLANET
13 WNYT/NBC 52 C-SPAN 2
making the connection 14 (NO PROGRAMMING) 53 SCIENCE FICTION CHANNEL
15 WCWN 54 COUNTRY MUSIC TELEVISION
16 EDUCATIONAL ACCESS – SAINT ROSE TV 55 SPIKE TV
1. Screw one end of the coaxial cable onto the wall connector. 17 GOVERNMENT ACCESS 56 VIDEO HITS EAST
2. Screw the other end of the coaxial cable onto the antenna/cable connector on 18 TWC LOCAL ALBANY 57 MTV MUSIC NETWORK
the back of your TV set. WARNING: MAKE SURE THE WIRE IN THE CENTER OF 19 TV GUIDE CHANNEL 58 TURNER CLASSIC MOVIES
THE CONNECTOR DOES NOT BEND, AND IS INSERTED 20 ION TELEVISION 59 BRAVO
INTO THE CENTER HOLE OF THE JACK. 21 HOME SHOPPING NETWORK 60 ENTERTAINMENT TELEVISION
22 QUALITY VALUE CONVENIENCE 61 ETERNAL WORD TV NETWORK
3. Plug in the power cord into the AC outlet.
23 THE WEATHER CHANNEL 62 UNIVISION – TV
4. Turn on the TV set. The TV should now prompt you to 24 ESPN 63 TV LAND
program in all of the available channels. 25 ESPN-2 64 LIFETIME MOVIE NETWORK – EAST
5. Make sure your TV is on the cable/antenna input, not on 26 MSG PLUS 65 WOMEN’S ENTERTAINMENT NET
one of the other video or auxilary inputs. 27 TURNER NETWORK TELEVISION 66 SPORTSNET NEW YORK
28 USA NETWORK EAST 67 YANKEES TELEVISION
29 AMERICAN MOVIE CLASSICS 68 DISCOVERY HEALTH CHANNEL
ITS is not responsible for the proper connection of your television,
30 LIFETIME TELEVISION EAST 69 THE GOLF CHANNEL
gaming, or stereo systems. If you feel that you are experiencing a service 31 FX-EAST 70 FOX NEWS CHANNEL
issue, please contact the Help Desk at x4357 or (518) 454-2190. Coaxial 32 CARTOON NETWORK 71 (NO PROGRAMMING)
cable and other supplies can be purchased from the Campus Store. 33 NICKELODEON EAST 72 SOAPNET
34 THE DISNEY CHANNEL EAST 73 MADISON SQUARE GARDEN
35 ABC FAMILY CHANNEL EAST 74 (NO PROGRAMMING)
36 COMEDY CENTRAL EAST 75 VS.
37 THE DISCOVERY CHANNEL 76 NATIONAL GEOGRAPHIC CHANNEL
38 ARTS & ENTERTAINMENT 77 STYLE
39 THE HISTORY CHANNEL 78 OXYGEN
40 THE LEARNING CHANNEL
Cable FAQs CAmPUS COmmUNICATION SYSTEm
Q - Can I connect a VCR to my TV and record? Emergency Text & Voice Notifications
A – Yes you can. Instead of connecting the coaxial cable
to the TV from the wall, connect it to the “cable/antenna
in” of the VCR. Then connect an additional coaxial cable The College has contracted with Send Word Now, to provide our emergency
from the VCR “cable/antenna out” to the TV. alert and notification system. This system allows the College to send
both text and voice messages to members of the College community
Q – Does The College of Saint Rose provide cable boxes? providing them with critical information concerning a specific
A – No, a cable box is not needed to view the cable signal. emergency that is occurring.
Q – Does The College of Saint Rose provide Digital Video Recorders such as TiVo? The system allows each person to post up to five e-mail addresses
A – No, these devices are currently not available, but you may bring your own. and five phone numbers, and is multi-modal over any type of
connection via text and voice. It also provides immediate feedback
Q – Does The College of Saint Rose recommend any models of TV, VCR or DVD player? on the delivery of the messages maintaining an audit trail of when
A – No. Any brand and model will work as long as they meet the criteria mentioned each person was contacted. In addition it allows for the College to
above concerning TV sets. WARNING: Some newer models of DVD/VCRs do not request a response back from community members that they have
come with a built-in tuner! If you wish to record programs from cable, it must have received the message and their status at the moment.
Members of the campus community will receive an e-mail message each semester to
Q – Is high definition programming available on the cable system? allow them to update their preferred contact information.
A – No, currently only standard definition is available on the cable system, although
there are several high definition channels available over the air. You may view
these if you have a high definition TV and a compatible antenna and are in a Blackboard Communication Tools
location where the signal can be received.
The College of Saint Rose uses Blackboard as our official internal portal. All campus
Recommendations events, news, snow emergency information and emergency notices are posted to
Blackboard. ITS encourages students, faculty, and administrators to contribute to this
• Contact your roommates and make arrangements for just one person to bring the system. If you have a college-sponsored event, and it is not posted on Blackboard,
TV that best suits your needs. please contact the Blackboard administrator to let them know about your event.
• As mentioned before, bring at least one long coaxial cable.
• Bring a few UL rated (grounded for safety) power/surge strips for your electronics. Blackboard also has the Picture of the Day which is updated daily with photos from
around campus, to around the world. The Picture of the Day offers a venue where you
Thinking Green? can post photos to share with the community. If you have photos you would like to see
profiled, submit them using the online form found at:
No surprise, smaller TV’s use less electricity. Generally speaking, an LCD or “old
fashioned” CRT tube TV use about the same amount of power. Plasma TV’s tend to be its.strose.edu/potd
more power hungry. So consider bringing an Energy Star LCD or CRT instead of that NOTE: There is no “WWW” in the address
50” plasma. Also, please do not dispose of electronic devices with the campus trash!
Digital Signage ITS POLICIES
ITS maintains the digital signage system being installed across campus. This system Acceptable Use Policy
displays urgent communication messages in the event of a large-scale emergency.
It is also used to advertise campus events, cancelled classes, and other
student-related information. The College expects all members of the community to use computing and information
technology resources in a responsible manner and respect the public trust through
Student groups are encouraged to submit flyers and which these resources have been provided, the rights and privacy of others, the integrity
bulletins to the Student Affairs office for posting on the of facilities and controls, and all pertinent laws and College policies and standards.
digital signage system. Only campus-related events and
announcements will be posted. Please note that certain This policy outlines the standards for acceptable use of Informational Technology
calendar events that appear on the Blackboard portal Resources, which include, but are not limited to, equipment,
will automatically appear on the digital signage system. software, networks and data whether owned, leased, or
otherwise provided by The College of Saint Rose.
To read the full
Acceptable Use Commercial use is covered in both the policy and guidelines
GREEN INITIATIVE Policy, please visit document. It is being mentioned here simply because commercial
use is one of the most common violations of acceptable use.
In January 2008, the president of The College of Saint Rose signed the President’s Currently, the academic systems are not configured to handle
Climate Commitment. As a department, ITS is committed to energy conservation and bulk e-mail. Sending e-mail to large numbers of users can cause
environmental sustainability. significant problems for the system. Bulk e-mail (except to
people who have requested it) is also considered a violation of good network citizenship.
Energy saving and waste reduction initiatives by ITS: Therefore, it is considered a violation of acceptable use to send substantially the same
e-mail message to more than 50 users.
1. Print Management in computer labs and classrooms saved 29,391 sheets of paper for
the Fall 2007 semester. No wireless access points or other prohibited devices are allowed on campus. This is not
2. Network refresh project (2007) reduced initial power consumption in the Network to be confused with wireless antennas on computers, phone, etc. Prohibited devices
Operations Center by 1 Kilowatt hour. This equals 24 Kilowatts a day, saving the College will be disabled and students may be cited for violating the Acceptable Use Policy.
the equivalent of 240 100-watt light bulbs operated for an hour a day.
3. Reduced the amount of physical servers from 50 to 5 by using hardware virtualization.
This saves on equipment footprint, energy consumption and cooling requirements. Copyright Policy
4. Core network switching amp load was reduced by 85%, from 160-amps to 24-amps.
5. Recycling batteries, paper, VHS tapes, and used projector lamps. It is the policy of The College of Saint Rose to promote legal and ethical use of
information in all media. Clearly, information in the form of books, periodicals,
6. Donations of older equipment to organizations in need. web sites, videos and DVDs, music, television broadcasts, computer software,
7. Turning off equipment when not in use. Timers to guarantee equipment is off at night. and multimedia is a resource central to the educational mission of the College. It
8. Use of e-mail for memos rather than sending out paper. is therefore the responsibility of all faculty, administrators, staff, and students
to respect the rights of copyright holders when making use of these materials.
9. Digital signage implimentation reduces paper waste for advertising and computer lab
Illegal music and movie file sharing and related copyright violations will not be tolerated
10. Mediasite recordings allowing people to view events without driving to campus.
infringement, it will initiate an immediate investigation. If there is evidence that
copyright infringement has occurred, access to network services will be terminated
This policy covers how we treat and utilize personal information obtained by all websites
until suspected violator meets with a College official to discuss the matter. If after the
created and managed by Information Technology Services (here-after known as “ITS”).
individual’s computer or other device is examined by College officials and the individual
agrees to abide by all laws and College policies related to copyright, network access
will be restored. Repeat violations will be referred to the appropriate College judicial
system for further action. Violators may also be subject to civil and criminal fines and
ITS may collect information when you request services via online To read the full
possible jail sentences. The College is not liable for violations of its Acceptable Use and
Copyright Policies by students, faculty, administrators, staff, all other employees, guests please visit:
to better serve you, fulfill your requests, proactively find and
of the College, and all users of College equipment. its.strose.edu.
resolve future issues, and answer your questions.
The College of Saint Rose respects copyright and will cooperate with any investigations
Confidentiality and Security:
related to possible copyright infringement. Today’s technology
allows for very easy tracking of music and movie file sharing
We limit access to your personal information to ITS staff only. In some instances
over the College’s network. Copyright owners are able to detect To read the full we may, at our discretion, share information with other College departments if it is
the sharing of their files on our network, including the date, Copyright Policy at
The College of Saint required to assist us in helping you.
time, file name and network port of the violation, and report
Rose, please visit
this information to the College’s administration demanding its.strose.edu.
immediate action. The College has implemented its own system
to detect and deter the illegal sharing of music and movie files.
Assistive Technology Support for Students with Disabilities
Computer Lab Policy
If you have a need for disability-related accommodations or services, please inform the
Please respect the College’s investment in technology by following these rules: Director of Services for Students with Disabilities in the Academic Support Center, 2nd
floor Saint Joseph Hall, (518) 337-2335. Reasonable accommodations will be provided to
• Student ID cards must be displayed at all times. students if requests are made in a timely manner, with appropriate documentation, in
• NO food or drinks in the lab at any time. accordance with federal, state, and College guidelines. For more information, visit:
• To report problems or request assistance:
• See the Lab Aide www.strose.edu/disability
• Call x4357 (H-E-L-P)
• Restart your computer to solve common problems.
• The College is not responsible for damage to peripherals
such as flash drives, cameras, MP3 players, etc.
• Please be courteous to your colleagues:
• Academic work takes precedence over game playing,
e-mailing or web surfing.
• Refrain from viewing inappropriate material on public computers.
• Be sure to remove your flash drive before you leave.
i t s . s t r o s e. e d u
QUICK CONTACTS (FOR STUDENTS):
Labs x4357 (H-E-L-P) or (518) 454-2190
User accounts firstname.lastname@example.org
E-mail Basement - Lally School of Education
Classroom media technology
Audio/visual } (518) 454-5268
Albertus Hall 109
[ Are you a tech-savvy student looking for an on-campus job?
The Help Desk is looking for student technicians and lab aides.
Stop by today for more info! ]
The College of Saint Rose
432 Western Avenue
Albany, New York 12203
Revised May 2009