Book TV Guides Reference

Document Sample
Book TV Guides Reference Powered By Docstoc
					                                          w w w. s t r o s e.e d u

       [              A Te c hnolo g y G uide for St ude nt s                                  ]

                           ONLINE SERVICE LINKS (FOR STUDENTS):
E-mail                         Online Help Desk
Blackboard                 BannerWeb Self Service
Online File Storage          Mediasite         

                                           i t s. s t r o s e.e d u
           Ì Coming Prepared                                                 4                    INTRODUCTION
               What to Bring to Campus
               Technology Not to Bring to Residence Halls
           Ì Computer Specs & Vendor Discounts                               5
           Ì Computer Lab Locations & Hours                                  6
           Ì ITS Help Desk                                                   8
               Contact Information

               Hours & Location
               Troubleshooting Tips
               Student Personal Computer Assistance
           Ì ITS Media Services                                              11
               Contact Information
               Hours & Location                                                   The mission of Information Technology Services is
                                                                                  to empower members of The College of Saint Rose
           Ì Online Resources                                                12   community to facilitate efficient use of technology and
               Accessing Your Accounts
               Student E-mail Access                                              communication services to advance the mission and
               Online File Storage                                                institutional goals.
               Symantec AntiVirus Software
               Software Available for Download
               Guide to E-Learning                                                We provide access to state of the art computers, answer
               Blackboard                                                         questions that may arise with technology, loan out
               Print Management                                                   audio-visual equipment, and more. We make sure that
           Ì Campus Internet Access                                          17   all of the labs are running with the appropriate software
               Network and Internet Access                                        and try to accommodate any needs that may arise.
               Connecting to Wireless Network                                     We maintain all of the campus information systems
           Ì Telephone & Voice Mail                                          21   and services, including Banner, Blackboard, e-mail,
               Placing Calls
               Calling Campus
                                                                                  Mediasite, phone and voice mail, and much more. We
               Campus Tech Long Distance                                          provide a variety of training classes and workshops
               Voice Mail System                                                  throughout the year on topics ranging from Microsoft
               Getting Help with Telephone Service
                                                                                  Office basics to copyright policy on our campus.
           Ì Cable Television                                                24
               Making the connection
               What’s on TV?                                                      Whatever your information technology needs are,
               Cable FAQs                                                         we’re here to help!
           Ì Campus Communication System                                     27
               Emergency Text & Voice Notifications
               Blackboard Communication Tools
               Digital Signage
           Ì Green Initiative                                                28
           Ì ITS Policies                                                    29
               Acceptable Use Policy
               Copyright Policy
               Computer Lab Policy
               Privacy Policy
               Assistive Technology Support for Students with Disabilities
                                              COmING PREPARED                                                        COmPUTER SPECS & VENDOR DISCOUNTS

                                                                                                                                                                                                                  COmPUTER SPECS

                                              What to Bring to Campus                                    The following is a list of minimum specifications that are recommended for your personal
                                                                                                         computer to operate on our network. It is not mandatory for students to bring their own
                                                                                                         computer, as lab computers are available 24/7/365.
                The following is a list of technology-related items suggested for Saint Rose students.

                For protecting your laptop computer:                                                                                 PC                            mac
                    Kensington style laptop lock
                                                                                                             Processor               Pentium 4, Intel Core or      Power Mac G5 for desktop
                                                                                                                                     AMD Athlon                    or G4 Laptop, or Intel
                For your desktop / laptop computer:
                    25’ CAT-5 Ethernet 10/100 Cable with a RJ-45 end. Cable can be designated as CAT-
                                                                                                             RAM                     Windows 2000/XP:              1 GB or higher
                    5e or CAT-6.                                                                                                     512 MB - 1 GB or higher
                                                                                                                                     Windows Vista:
                For your laptop computer with no wireless card / capability:                                                         1.5 GB - 2.5 GB or higher
                    PC Compatible:
                    Wi-Fi certified IEEE 802.11B/G/N card compatible with your laptop.                       Network Card            10/100 Ethernet RJ-45
                                                                                                             Wireless Networking     802.11b/g                     Apple Airport
                    AirPort Extreme Card or 802.11B/G/N card compatible with your laptop and OS.
                                                                                                             Operating System        Windows 2000 SP 4,            Mac OS 10.2.8 minimum
                For Convenient File Storage:                                                                                         Windows XP SP 2, or
                    USB 2.0 Flash Drive. Storage capacity based on intended use.                                                     Windows Vista SP 1

                For your cable-ready TV:                                                                     Productivity Software   Microsoft Office 2003/2004 or compatible
                    25’ Coax Cable TV cable preferably RG-6 type but can be RG-59.                                                   Labs and offices have Office 2007/2008.
                    Bring a second (shorter) if you’ll be using a VCR.
                                                                                                             Anti-virus Software     Valid and up-to-date software required for network
                For all electronic items in your room:                                                                               registration. Symantec AntiVirus is Supplied by ITS.
                    UL Rated Power / Surge Strip
                                                                                                         Please note that the above specifications are minimums that are supported. If you

                                                                                                         intend to purchase a new computer, current specifications are
                                   Technology Not to Bring to Residence Halls                            ideal. Check with your academic department for any program-
                                                                                                         specific software or hardware recommendations.                     For vendor purchase
                         •	   Wireless access points         •	   Bridging devices                                                                                                 offers and links, visit:
                         •	   Hubs                           •	   Analog telephones                      ITS will only be able to provide technical support for network
                         •	   Switches                       •	   Answering machines                     related problems. If a student is having trouble connecting to
                         •	   Broadband routers              •	   Digital cable boxes
                                                                                                         the network they should contact the Help Desk at x4357 or (518)
                If you find that you need to use any of the above equipment in order to access the       454-2190. ITS does not currently offer hardware/software support for personally-owned
                College’s technical resources as they are intended to be used, please contact the ITS    equipment. For more on this, see section “Student Personal Computer Assistance.”
                Help Desk at x4357 or (518) 454-2190.
                4                                                                                                                                                                                             5
                                                        COmPUTER LAB LOCATIONS & HOURS                                                                                                                             Summer Hours:

                                                                                                                                             All labs are closed during the summer except for Lima Lab.
                                                                      Fall and Spring Semester Hours:                                        There will be a lab aide scheduled in Lima from 8am – 6pm,
                                                                                                                                             but the lab will be open 24 hours (unless closed for testing).
                                                Albertus 4th Floor (Outside Elevator):
                                                                                       Available when building is open

                                                6 PCs, No Printing
                 HALL &

                                                Science Center 469:                     Monday – Friday: Obtain key access from                                                          Convenience Webcams are available online for some labs
                                                12 PCs                                  School of Math & Science                                                                   so you can check the availability of computers before making the trip.
                                                                                                                                                                                                           Go to
                N. HELLMAN

                                                19 PCs (widescreen)

                                                                                                                                                                                                                                                                                   COmPUTER LABS

                                                                                        Monday – Sunday: During library hours
                                                Circulation Desk:                                                                                                                             Other Special-Purpose Labs Available for Use:
                                                24 Laptops to sign out within library                                                                                             For class schedules and room availability, check with the Student Solution Center.

                                                Ed Lab (Lally 048):                                                                                                               Journalism Lab (Albertus 103):
                                                22 PCs                                                                                                                            16 PCs (widescreen)
                                                                                        Hours vary; Saturday and Sunday: Closed
                                                                                                                                                                                  Writing Lab (Albertus 307):

                                                                                                                                                 ALBERTUS HALL & SCIENCE CENTER
                    LALLY SCHOOL OF EDUCATION

                                                Distance Lab (Lally 029):               Lab Aide available during open lab hours
                                                                                                                                                                                  24 PCs
                                                24 PCs                                  For current open lab hours, see monitor at the
                                                                                        Help Desk, or:                                                    Business Lab (Albertus 309):
                                                Lally Lab (Lally 051):                                                                                                            22 Laptops
                                                23 PCs                                                                                                                                                                           Monday– Friday: Between classes
                                                                                                                                                                                  math Lab (Albertus 407):
                                                Audiology Lab (Lally Clinic):           Monday – Friday: Obtain access from Winkler                                               21 PCs
                                                4 PCs                                   Center                                                                                    CIS Lab I (Albertus 409):
                                                                                                                                                                                  24 PCs
                                                Curriculum Library (Lally 2nd Floor):
                                                                                        Monday – Friday: During library hours                                                     Physics Lab (Science Center 166):
                                                4 PCs
                                                                                                                                                                                  18 PCs
                                                Brubacher Lab:
                                                                                        Open 24/7

                                                                                                                                             ST. JOSEPH

                                                18 PCs                                                                                                                            Academic Support Center:

                                                                                                                                                                                                                                 Monday– Friday: Available for tutoring only

                                                                                                                                                                                  16 PCs
                                                Lima Lab:                               Open 24/7/365
                                                48 PCs, 4 Macs                          Lab Aide: Monday – Sunday: 9am – 10pm                                                                                                    Between classes...

                                                                                                                                                       MUSIC BLDG
                                                                                                                                                                                  mIDI Lab (music 150):                          Monday– Thursday: 9am – 11pm
                                                Picotte 306:                                                                                                                      13 Macs                                        Friday: 9am – 5pm
                                                20 Macs                                                                                                                                                                          Saturday – Sunday: Noon – 5pm
                                                                                        Monday – Sunday: Hours vary

                                                Picotte 308:
                    PICOTTE HALL

                                                                                        Lab Aide: 8am –12am                                                                       HEOP:                                          Monday– Friday: Available to HEOP

                                                20 Macs
                                                                                                                                                                                  5 PCs                                          students only
                                                Picotte 215:                            For current open lab hours in Picotte Hall, go to:
                                                24 Macs                       
                                                Picotte 209:                                                                                                                            To see lab computer specifications & available software, go to:
                                                4 Macs

                6                                                                                                                                                                                                                                                              7
                                                  ITS HELP DESK                                                                               Troubleshooting Tips

                The Help Desk meets the needs of faculty, staff, and students when it comes to                 When you have a network, phone or cable issue in your residence hall room, you should
                computers, keeping the computer labs in working condition, and setting up wireless             follow these steps to resolve your issue:
                networking on student and faculty laptops.
                                                                                                                      Step 1:
                                                Contact Information                                                   Contact the ITS Help Desk at x4357 or (518) 454-2190 and explain the issue.
                                                                                                                      Be as specific as possible. When calling, make sure you provide the following
                                                                                                                      information: your name, building and room, Saint Rose e-mail and a contact
                                        On-Campus Extension: 4357 (H-E-L-P)                                           number they can use to reach you.
                                             Off-Campus: (518) 454-2190                                               Step 2:
                                                                                                                      The ITS staff will ask you various questions and have you try different things to
                                            E-mail:                                               break down the specific problem. This process ensures that the correct person is
                                                                                                                      sent to your room to resolve your issue as quickly as possible.
                                  To submit a problem with a lab machine, go to:
                                                                                                                      Step 3:
                                                                                     Once they figure out the specific problem, the staff will enter the information in
                                            NOTE: There is no “WWW” in the address
                                                                                                                      our ticketing system.
                                  Click on SUBMIT A NEW ISSUE to begin the process. Select one of the lab
                                  issues under issue type that relates to the problem you are having. Please          Step 4:
                                  provide all other information on the form and submit. If you are a having           Someone will be in touch with you to setup an appointment to come to your
                                 problem with the form, call the Help Desk and someone there can post the             room. If it is a computer issue, it’s better for you to be there while they work on

                                                                                                                                                                                                            ITS HELP DESK

                                issue for you.                                                                        your computer. For cable and phones, make sure someome is in the room when
                                                                                                                      they arrive to let them in.
                                                  Hours & Location
                                                                                                                      Step 5:
                The Help Desk is located in the basement of the Lally School of Education (1009 Madison               An ITS staff member will arrive on the
                Avenue) right outside the elevator. The hours are as follows:                                         scheduled day to resolve the issue. If the issue
                                                                                                                      is not resolved, they will let you know. The
                                                                                                                      issue in our ticket system will be updated and
                              Fall and Spring Semester
                                                                                                                      you will get a message in your e-mail letting
                              Monday – Thursday            7:30am – 10pm                                              you know that it has been updated. From
                              Friday                       7:30am – 6pm                                               here, we repeat steps 4 and 5 until the issue
                              Saturday and Sunday          8am – 3pm                                                  is resolved.
                              Summer Semester
                              Monday – Thursday            7:30am – 8pm
                              Friday                       7:30am – 6pm
                              Saturday and Sunday          As required for special events only

                8                                                                                                                                                                                      9
                                       Student Personal Computer Assistance                                                              ITS mEDIA SERVICES
                The ITS technical staff does not currently support or work on personally owned             ITS Media Services provides audio-visual services that support the teaching efforts of the
                computers, with the following exceptions:                                                  College. This includes the development and support of state of the art media resources,
                                                                                                           systems, and equipment found in our academic classrooms. Our professional staff
                     •	   If you are having trouble installing the College-provided Symantec               maintains the functionality of equipment and provides instruction on the operational
                          AntiVirus, our technical staff will assist you with the removal of your old      uses of audio-visual equipment, such as Smart Classroom technology, video camcorders,
                          software and the installation of your new one.                                   microphones, and various other technologies for speaking engagement events on
                     •	   If you are having trouble completing the Network Registration process.           campus.
                     •	   If you are having problems connecting to the network in your residence
                          hall room or anywhere else on campus.                                                                              Contact Information
                     •	   If you are having problems connecting to the wireless network.

                                           The ITS technical staff has been instructed not to work on                                 E-mail:
                                           personal computers for any other reason. We may offer                                         Telephone: (518) 454-5268
                                            suggestions to students, but students are ultimately
                                            responsible for making repair decision with their own                                              Hours & Location
                                             machines. Students should take their machines to authorized
                                             repair shopor professional repair.                                 Media Services is located in Albertus Hall, Room 109. The hours are as follows:

                                                                                                                                    Monday – Thursday              8am – 10pm
                                                                                                                                    Friday                         8am – 5pm

                                                                                                           Media Specialists are available after 5pm on Friday and 8am-10pm Saturday and Sunday, as needed
                                                                                                                         for events. Reservations must be made at least three weeks in advance.


                                                                                                           Most equipment loans are restricted to faculty for class use. However, students can
                                                                                                           check out VHS and DV camcorders, as well as tape recorders. Also, if students require
                                                                                                           special audio-visual equipment for use in class, such as presentation equipment in a
                                                                                                           classoom that is not equipped, please have your instructor make a reservation with

                                                                                                                                                                                                             ITS mEDIA SERVICES
                                                                                                           Media Services.

                                                                                                           Over 74 of our classrooms - 76% - are equipped with audio-visual technology. This
                                                                                                           includes labs and other special-use classrooms. There will inevidably be a time when
                                                                                                           you will need to give a presentation using technology. We encourage you to familiarize
                                                                                                           yourself with the classroom technology, and let us know if you have any questions.

                10                                                                                                                                                                                    11
                                                                                                                                                                                                                   ONLINE RESOURCES

                                                     ONLINE RESOURCES                                                                                   Online File Storage

                                                       Accessing Your Accounts                                                                          The College provides every student with 100 MB of
                                                                                                                                                        network storage for their documents and any class files
                                                                                                                                                        they may have.
                   To login to e-mail, Blackboard, lab computers, wireless network, residence hall
                   network, and mediasite:                                                                                                              When logged into a lab computer with your username
                                                                                                                                                        and password, open “My Documents” to access your
                        Username:          Last name + first initial of your first name + last three digits of your                                     files.
                                           student ID number
                        Password:          Your birthday (MMDDYY)                                                                                       When using your own computer or when off-campus,
                                                                                                                                                        you can access your “My Documents” through the site
                        Students with a hyphenated last name will use the second part of the hyphenated                                        Webfiles is a secure web-based
                        name.                                                                                                                           portal to access your personal files along with other
                                                                             Last names with a hyphen:
                                                                                                                                                        shared community drives on the network.
                                   Name: John Doe                            Name: Jane Lightfoote-Hammond
                                   Student Id: 555555155                     Student Id: 555555255
                                   Birthday: June 5, 1979                    Birthday: June 5, 1979                     Some majors may be required to purchase external storage drives for use in their course
                                   Username: doej155                         Username: hammondj255                      work. Please check with your professor for more information. For questions regarding
                                   Password: 060579                          Password: 060579                           online file storage / retrieval, contact the ITS Help Desk at x4357 or (518) 454-2190.

                        Need help? Contact the Help Desk at x4357 or (518) 454-2190.                                                              Symantec AntiVirus Software
                   To login to BannerWeb, the College’s self-service administrative system:
                                                                                                                        As part of the technology fee you pay to the College, you are entitled to download
                        User ID:      Your Saint Rose ID number (9-digit)                                               free Symantec AntiVirus software. The software will work on-campus and off-campus
                        PIN:          Your birthday (MMDDYY)                                                            and will update itself with the newest virus definitions automatically (Mac OS 10.5 may
                                                                                                                        require manual updates). A valid student login and a computer running Windows Vista,
                        Need Help? Call the Student Solution Center at (518) 458-5464.                                                           XP, 2000, or Mac OS X is required to install the software.

                                                                                                                               To access the    Before you install the software, you must completely uninstall
                                                                                                                           software download    any old version of Symantec AntiVirus as well as any other anti-
                                                        Student E-mail Access                                                  page, go to:
                                                                                                                                                virus programs, then restart your computer. If you encounter
                                                                                                                                                a problem, don’t hesitate to contact the Help Desk with the
                                                     To access your e-mail account, open a browser window                                       specific error message.
                                                      (i.e. Internet Explorer or Safari). In the address bar, type in
                                                                                                                     Software Available for Download
                                                          NOTE: There is no “WWW” in the address. Type in your
                                                            Saint Rose username and password (described in              On our website, we offer free downloads of useful software that we use and recommend.
                                                            section “Accessing Your Accounts”) and click Log On.        You may consider checking the manufacturer’s website for a recently-updated version
                                                            More information can be found at:                           before downloading.
                   12                                                                                                                                                                                        13

                                                                                                                                                                                                               ONLINE RESOURCES
                                                    Guide to E-Learning                                                                                 Blackboard

                   Online teaching and learning is part of today’s education. Online courses are called          What is Blackboard?
                   virtual courses or e-Learning courses. More universities and colleges offer online
                   courses or programs. These courses and programs provide people with opportunities             Blackboard is an electronic course management system. Professors use Blackboard to
                   to continue or complete their education. At The College of Saint Rose, some professors        enhance communication, organization and presentation in a course. Blackboard can
                   offer e-Learning/online courses as well. Students taking these courses will need proper       be used for web-enhanced courses, hybrid courses, and totally web-based courses, or
                   technologies, technology skills, time management skills and other aspects to prepare          e-Learning courses. If your professor uses Blackboard, you should see the course link
                   themselves and become successful e-Learning students.                                         on the Courses page after logging into Blackboard. Blackboard also houses electronic
                                                                                                                 resources for College offices, and College sponsored community groups.

                   Online Study Guide:                                                                           Blackboard Login Information:
                   Available at
                                                                                                                 URL: (NOTE: There is NO “WWW” in the address)

                   Demonstration course:                                                                         User name/Password: Same as e-mail account. See section “Accessing Your Accounts.”

                                                 ITS created a demonstration course on Blackboard that you       Web browsers and hardware configurations:
                                                 can try out before you take online courses. You can access
                                                 the demo course with the following steps.                       •	   All users are discouraged from using Netscape or the AOL web browsers to access
                                                  1. Login Blackboard                                                 Blackboard. These web browsers have known issues with Blackboard.
                                                  2. Click on Enroll in Demo Course                              •	   AOL users should log onto AOL, then minimize the AOL window and start up Internet
                                                  3. Click on Submit                                                  Explorer to access Blackboard.
                                                  4. Click OK                                                    •	   Browsers should be configured to accept cookies and allow for the use of JavaScript.
                                                  You then will be in the Demo course. You can browse                 Also, when using Blackboard, pop-up blockers should be turned off as they interfere
                                                   around and try out different functions.                            with the functioning of Blackboard.
                                                                                                                 •	   You can check your software configuration on the Blackboard Login page by clicking
                                                                                                                      the “Check your software configuration” link.
                                                          Need help?
                                                                                                                 more help:
                   You can find detailed guidelines and tip sheets on the ITS website at Click
                   on Blackboard: Students under HELP TOPICS. The tips can be printed out if you choose.         •	   You can also get help at the Help Desk, located at the basement of the Lally School of
                   Contact the Help Desk located at the basement of Lally School of Education building or             Education building. The Help Desk can be reached at x4357
                   submit your questions to our virtual Help Desk at                         or (518) 454-2190. Or, submit your questions at:

                                                                                                                                                       Students can access
                                                                                                                                                                                         a Student Manual
                                                                                                                                                                                         for Blackboard on
                                                                                                                 •	   Your professors may use different functions of Blackboard           the ITS website.
                                                                                                                      or have different requirements about using Blackboard
                                                                                                                      so please consult with your professors regarding uses and
                                                                                                                      policies of using Blackboard.
                   14                                                                                                                                                                                     15
                                                          BannerWeb                                                                         CAmPUS INTERNET ACCESS
                   BannerWeb allows students to view and update personal                                                                        Network and Internet Access
                   information, and perform administrative functions related
                   to course registration, grading, transcripts, financial aid,
                                                                                                                   The College uses a Network Access Control (NAC) system to help protect our internal network
                   and account status.
                                                                                                                   and our users by ensuring that all devices meet required security standards. The standards
                                                                                                                   include, but are not limited to, an approved and secure Operating System level and the use
                   To login, go to From there, click on the
                                                                                                                   of updated anti-virus software.
                   BANNERWEB link near the top of the page. Once there,
                   go to the Login to Secure Area link. For User ID and PIN,                                       In order to access the Saint Rose internal network resources and the Internet, each student
                   see section “Accessing Your Accounts” in this booklet.

                                                                                                                                                                                                                      INTERNET ACCESS
                                                                                                                   has to authenticate and then register their computers and gaming systems with NAC. Each
                                                                                                                   student is allowed up to 3 unique devices to be registered on the network including laptop
                   Once you are logged in, click on Student Services & Financial Aid. From here, you have          computers, desktop computers, gaming consoles and Smartphone/PDAs.
                   several options. You can check your registration status, add or drop classes or register
                   for classes. Click on Registration to do that. You can also check your Student Records.         Students will have to register their computers and other devices once per school year. All
                   This will tell you your final grades, view your billing information or simply figure out your   registrations will be purged August 1st, requiring new registration each new school year.
                   academic progress.
                                                                                                                   Once registered, computers will download a scanning agent that will run a check to ensure
                   For more information on using BannerWeb, contact the Student Solution Center at (518)           your computer satisfies the security policy. Each computer will require scanning once every
                   458-5464.                                                                                       7 days, to ensure continued compliance. When it is time to be scanned again, you will be
                                                     Print management                                              prompted to do so by NAC. Just follow the prompts.

                                                                                                                   Once the computer passes the scan and is found to be compliant, you will be given access
                   The College utilizes a print management system to control excessive and wasteful                to the internal network and Internet. Be advised that it can take up to a minute for access to
                   printing in the computer labs. This declining balance system allows the College to              be granted.
                   provide controlled printing to students without having to increase printing charges
                   based on a few high volume users. Each semester students are allotted $15.75 in printing        If the computer fails the scan, you will be directed to a remediation site that will explain why
                   credit (225 black and white 8 1/2 x 11 pages), $7.00 for each summer session (100 black         your device is not considered compliant and provide links to the files and sites you need to
                   and white 8 1/2 x 11 pages). Additional money can be added to your student ID card at           become compliant.
                   the print shop and coin based tower kiosks around campus. Printing credit does not roll
                   over and is reset at the start of each semester. Resident students are allowed to have                                 Current Security Standards for Computers
                   printers in their rooms.
                                                                                                                   minimum Operating Systems and Service Packs:
                   The current printing charges are as follows per single side (as of May 2009):                                Windows:                       mac:
                                                                                                                                2000 SP4, XP SP2, or Vista SP1 OS X 10.2.8 or higher
                                                     8 1⁄2 x 11 inch black and white:                    $0.07
                                                     8 1⁄2 x 11 inch color:                              $0.62     Anti-virus:
                                                     11 x 17 inch black and white:                       $0.10     An anti-virus program must be installed with up-to-date definitions. Most anti-virus
                                                                                                                   programs are acceptable; however it is recommended that students use the free Symantec
                                                     11 x 17 inch color:                                 $1.15
                                                                                                                   AntiVirus software licensed by the College. For information on how to utilize this no-cost
                                                     12 x 18 inch black and white:                       $0.10
                                                                                                                   solution, refer to section “Symantec AntiVirus Software.”
                                                     12 x 18 inch color:                                 $1.15

                   16                                                                                                                                                                                          17
                                                           NAC Instructions:                                     5. Once the download of the application is
                                                                                                                    complete you will be prompted to “Run”, “Open
                  1. Once you are plugged into a data                                                               Folder” or “Close”. It is important to select
                     jack or connected to a wireless access                                                         “Run” to execute the application and begin the
                     point on campus, open a browser.                                                               security scan.
                     You will be re-directed to the NAC
                     registration website. Before getting                                                                      If you do not see the message above,
                     started, you will need to read and                                                                        look in the location you saved the file.
                     accept the Acceptable Use Policy.                                                                         You will see the CSA icon; double click
                     Click Next.                                                                                               the icon.

                                                                                                                                                                                                               INTERNET ACCESS

                  2. Next you’ll be at the first registration page.                                              6. Your browser may prompt you for approval
                     Click the appropriate link for your residency                                                  to use or install certain file types (.exe in this
                     (resident or commuter). Note: Registering                                                      case) as an increased security measure. Click
                     a game or handheld device is done from                                                         Run.
                     this same page, but requires a different
                     registration process. These devices may
                     take up to a week to process registration                                                   7.   At this point, the CSA will run. You will
                     requests.                                                                                        see the messages in the status bar
                                                                                                                      while the CSA is running.

                  3. Fill out the required information for successful registration and click Download.
                             Resident students will see:              Non-resident commuter students will see:
                                                                                                                 NAC will yield a pass or fail message based on compliancy to the security policy. A
                                                                                                                 compliant machine will be granted access. Again, please be advised that it may take up to
                                                                                                                 one minute for access to be granted.

                                                                                                                 A non-compliant machine will be directed to the remediation site where you will have
                                                                                                                 access to the files or links you need to bring your computer into compliancy. Once you
                                                                                                                 have finished the required changes, you may rescan your computer by opening a browser.
                                                                                                                 You will NOT have to register again.

                                                                                                                 If you have trouble with the authentication, registration or remediation processes, please
                  4. You will be prompted to “Run” or “Save” the                                                 contact the Help Desk at x4357 or (518) 454-2190.
                     Client Security Agent (CSA.exe) to your system. It
                     is important to “Save” this file to your system so
                     you can execute the application later during the
                     registration process.

                  18                                                                                                                                                                                      19
                                           Connecting to Wireless Network                                                             TELEPHONE & VOICE mAIL
                  ITS provides wireless networking services to students, employees and guests of The                                                 Placing Calls
                  College of Saint Rose. Please bring your computer to the ITS Help Desk in the basement
                  of the Lally School of Education for software and configuration help.
                                                                                                             •	   To dial any on-campus number, just dial the 4-digit extension.
                  The wireless network can be found in many of the buildings on campus and on the lawn       •	   To dial an off-campus number, dial 9, then call as you
                  area. In areas where the signal strength is limited, students and/or resident assistants        normally would, including 1 + the area code if outside
                  may sign out their own access point.                                                            the 518 area.
                                                                                                             •	   Long distance calls require a Campustech
                  We are constantly upgrading the network and bringing up new buildings all the time.             authorization code; contact Campustech via the

                  Here is a partial list:                                                                         web at For support,
                                                                                                                  e-mail or call
                  Academic / General Use Areas:              Offices:                                             (518) 694-8700.
                   Albertus Hall                               Administration Center                         •	   To call campus security, dial x5187 or press the
                   Science Center                              Saint Joseph Hall                                  security button on your phone.
                   Thelma P. Lally School of Education         Moran Hall                                    •	   To place an emergency call, dial 911.
                   Massry Center for the Arts                  Cabrini Hall                                  •	   To dial toll free numbers (800, 888, etc.) enter 9 then 1
                   Music Center
                                                                                                                  + the number.
                   Neil Hellman Library
                   Events and Athletics Center
                   Picotte Center for the Arts
                   Campus Lawn Area

                                                                                                                                        To see a table of local calling prefixes, go to
                  Residence Halls:

                    Lima Hall
                    Brubacher Hall
                    Alumni Hall
                    Delaney Hall
                    Hahn Hall
                                                                                                                                                   Calling Campus
                    Cullen Hall
                    McCormick Hall
                    Lourdes Hall                                                                             1. The main Saint Rose Campus number is (518) 454-5111 or 1-800-637-8556
                    Keeshan Hall                                                                             2. To dial a student extension from off-campus, dial their campus number supplied to
                    Medaille Hall                                                                               them through the Saint Rose info packet that was received in the mail.
                    Gibbons Hall                                                                             3. To dial a staff or faculty extension from off-campus, dial their campus number.
                    Casey Hall
                                                                                                                Professor info is given out on the syllabus during first class or can be found at www.
                    Quillinan Hall
                    228 Partrige St.                                                                  
                    Charter Hall                                                                             4. To call into the voice mail system, dial (518) 458-5400.
                    Carey Hall
                    908 Madison Ave.
                    912 Madison Ave.

                  20                                                                                                                                                                               21
                                        Campus Tech Long Distance                                                                           Voice mail System

            Campus Tech is the long distance carrier for Saint Rose Students.                            First-Time Setup:
                                                                                                         1. Press the PHML button or dial 5400 (or, from off-campus dial 518-458-5400)
            They provide:                                                                                2. If calling from own extension press pound, otherwise dial your extension number,
            •	 A rate of 5.9 cents per minute on long distance calls, all days, all times, from any          then a pound sign (#).
               phone on campus to any destination within the domestic United States                      3. Enter the default password. This can be obtained from your RA.
            •	 Flexible billing that provides you the option of having your service billed directly to   4. The system will ask you to enter a password followed by #. It must be at least 3
               you or your parents.                                                                          characters and no longer than 24, and they cannot be the same number (like 22222)
            •	 No minimum usage requirements or activation fees. You pay for what you use!                   or sequential (like 12345).
                                                                                                         5. Finally, you need to record and activate your voice greeting – this will play when
            Signing Up For Service:                                                                          someone calls you and you do not answer. Press 8 for personal greeting setup.
            Campus Tech has a trained staff of Customer Care Representatives ready to assist you in      6. Press 1 to record a greeting. Enter greeting (Hi, this is___, please leave a message).
            setting up your account. There are 3 convenient ways to sign up.                                 Press * # when finished. If you like it, hang up and your greeting will be saved. If not,
            •	 Online at (we recommend signing up this way)                            follow the prompt to record another.
            •	 By calling Campus Tech at (518) 694-8700, option 4
            •	 At the Campus Tech Welcome Table set up on parent weekend.                                Checking for messages:
                                                                                                         1. Press the PHML button or dial 5400. From off-campus dial (518) 458-5400.
            Please sign up using only one method. Signing up more than once will create                  2. If calling from your own extension press #, otherwise dial your extension number,
            duplicate accounts and additional delays in activating your service.                            then press #.
                                                                                                         3. Enter your password, then #.
            Billing Inquiries:                                                                           4. Press 3 to get your messages.
            If you have a question about your bill, please contact the Campus Tech Customer Care         5. Follow the prompt to save, delete, or forward the message.

            Center at (518) 694-8700, Option 2. Inquiries received outside of regular business hours

            (8:00AM – 4:30PM) will be answered during regular business hours on the following            Things to Remember:
            business day.                                                                                •	 If you do not record you own greeting it will stay as the default and callers will not
                                                                                                            know they have reached the correct voice mail box.
            Dialing Instructions:                                                                        •	 After three consecutive unsuccessful login attempts, the system will tell you to call
            Local Calls:                                                                                    your system administrator and will disconnect your call. At this point, you can call
                Dial 9, then the seven digit phone number.                                                  the Help Desk at x4357 or (518) 454-2190 for assistance. Often, unsuccessful login
            Long Distance Calls :                                                                           attempt are made by someone else selecting your mailbox number in error.
                Dial 9, then the phone number; enter your 7 digit PAC code when you hear the             •	 New and saved messages should be deleted after a reasonable amount of time to
                prompt.                                                                                     allow room for more messages. Failure to do so will result in missed messages and
            International Calls:                                                                            emergency notifications. Callers may not receive prompt to leave a message at all.
                Dial 9, then 011 + county code + city code (if required) + local number. Enter your 7
                digit PAC code when you hear the prompt.                                                                        Getting Help with Telephone Service

            Troubleshooting Problems:
                                                                                                         Call, e-mail, or stop by the Help Desk, which is located in the basement of the Lally
            If you are experiencing a problem with your Long Distance service, please contact
                                                                                                         School of Education. Or, submit an issue online at
            Campus Tech by phone at (518) 694-8700, option 1 or by e-mail at support@
                                                                                                         See section “Help Desk.”
            22                                                                                                                                                                                    23
                                          CABLE TELEVISION                                                                                       What’s on TV?

           The College of Saint Rose provides all residence hall rooms with an analog cable jack.      The standard package from Time Warner Cable, Albany, covers most channels from 2 to
           Connection to the cable system will allow you to view the standard programming              78. You can view the current programming lineup and schedules at:
           package from Time Warner Cable, Albany.                                                                            

                       In order to connect to the system and watch TV you will need:                                               The channel lineup as of may 2009:
                                                                                                       2    C-SPAN                                      41   HGTV – HOME & GARDEN TELEVISION
                                                                                                       3    TW3                                         42   FOOD NETWORK
                •	   A length of coaxial cable (also known as RF cable or RG6 cable). You should get
                                                                                                       4    WNYA                                        43   TRAVEL CHANNEL
                     about 25 feet, to allow you to place the TV where you want or to move it later.   5    TBS SUPERSTATION                            44   SHOP NBC
                     The screw on type are more secure than the push-on style, which tend to pop       6    WRGB/CBS                                    45   BLACK ENTERTAINMENT TELEVISION
                     off.                                                                              7    TIME WARNER TELEVISION                      46   CABLE NEWS NETWORK
                •	   A television set with a standard NTSC tuner. If your TV does not have a screw-    8    WXXA/FOX                                    47   CNN HEADLINE NEWS
                     on type antenna/cable connection you will not be able to connect the coaxial      9    NEWS 9                                      48   CONSUMER NEWS AND BUSINESS
                     cable.                                                                            10   WTEN/ABC                                    49   MICROSOFT NBC
                                                                                                       11   WMHT/PBS                                    50   TRUTV
                                                                                                       12   OFF TRACK BETTING                           51   ANIMAL PLANET
                                                                                                       13   WNYT/NBC                                    52   C-SPAN 2
                                           making the connection                                       14   (NO PROGRAMMING)                            53   SCIENCE FICTION CHANNEL
                                                                                                       15   WCWN                                        54   COUNTRY MUSIC TELEVISION
                                                                                                       16   EDUCATIONAL ACCESS – SAINT ROSE TV          55   SPIKE TV
                1. Screw one end of the coaxial cable onto the wall connector.                         17   GOVERNMENT ACCESS                           56   VIDEO HITS EAST
                2. Screw the other end of the coaxial cable onto the antenna/cable connector on        18   TWC LOCAL ALBANY                            57   MTV MUSIC NETWORK
                   the back of your TV set. WARNING: MAKE SURE THE WIRE IN THE CENTER OF               19   TV GUIDE CHANNEL                            58   TURNER CLASSIC MOVIES
                   THE CONNECTOR DOES NOT BEND, AND IS INSERTED                                        20   ION TELEVISION                              59   BRAVO
                   INTO THE CENTER HOLE OF THE JACK.                                                   21   HOME SHOPPING NETWORK                       60   ENTERTAINMENT TELEVISION
                                                                                                       22   QUALITY VALUE CONVENIENCE                   61   ETERNAL WORD TV NETWORK
                3. Plug in the power cord into the AC outlet.
                                                                                                       23   THE WEATHER CHANNEL                         62   UNIVISION – TV
                4. Turn on the TV set. The TV should now prompt you to                                 24   ESPN                                        63   TV LAND
                   program in all of the available channels.                                           25   ESPN-2                                      64   LIFETIME MOVIE NETWORK – EAST
                5. Make sure your TV is on the cable/antenna input, not on                             26   MSG PLUS                                    65   WOMEN’S ENTERTAINMENT NET
                   one of the other video or auxilary inputs.                                          27   TURNER NETWORK TELEVISION                   66   SPORTSNET NEW YORK
                                                                                                       28   USA NETWORK EAST                            67   YANKEES TELEVISION
                                                                                                       29   AMERICAN MOVIE CLASSICS                     68   DISCOVERY HEALTH CHANNEL
           ITS is not responsible for the proper connection of your television,
                                                                                                       30   LIFETIME TELEVISION EAST                    69   THE GOLF CHANNEL
           gaming, or stereo systems. If you feel that you are experiencing a service                  31   FX-EAST                                     70   FOX NEWS CHANNEL
           issue, please contact the Help Desk at x4357 or (518) 454-2190. Coaxial                     32   CARTOON NETWORK                             71   (NO PROGRAMMING)
           cable and other supplies can be purchased from the Campus Store.                            33   NICKELODEON EAST                            72   SOAPNET

                                                                                                                                                                                                    CABLE TV
                                                                                                       34   THE DISNEY CHANNEL EAST                     73   MADISON SQUARE GARDEN

                                                                                                       35   ABC FAMILY CHANNEL EAST                     74   (NO PROGRAMMING)
                                                                                                       36   COMEDY CENTRAL EAST                         75   VS.
                                                                                                       37   THE DISCOVERY CHANNEL                       76   NATIONAL GEOGRAPHIC CHANNEL
                                                                                                       38   ARTS & ENTERTAINMENT                        77   STYLE
                                                                                                       39   THE HISTORY CHANNEL                         78   OXYGEN
                                                                                                       40   THE LEARNING CHANNEL

           24                                                                                                                                                                                  25
                                                                                                                                                                                                 COmmUNICATION SYSTEmS
                                                 Cable FAQs                                                            CAmPUS COmmUNICATION SYSTEm
           Q - Can I connect a VCR to my TV and record?                                                                      Emergency Text & Voice Notifications
               A – Yes you can. Instead of connecting the coaxial cable
               to the TV from the wall, connect it to the “cable/antenna
               in” of the VCR. Then connect an additional coaxial cable                                           The College has contracted with Send Word Now, to provide our emergency
               from the VCR “cable/antenna out” to the TV.                                                         alert and notification system. This system allows the College to send
                                                                                                                    both text and voice messages to members of the College community
           Q – Does The College of Saint Rose provide cable boxes?                                                   providing them with critical information concerning a specific
               A – No, a cable box is not needed to view the cable signal.                                            emergency that is occurring.

           Q – Does The College of Saint Rose provide Digital Video Recorders such as TiVo?                              The system allows each person to post up to five e-mail addresses
               A – No, these devices are currently not available, but you may bring your own.                            and five phone numbers, and is multi-modal over any type of
                                                                                                                        connection via text and voice. It also provides immediate feedback
           Q – Does The College of Saint Rose recommend any models of TV, VCR or DVD player?                            on the delivery of the messages maintaining an audit trail of when
               A – No. Any brand and model will work as long as they meet the criteria mentioned                      each person was contacted. In addition it allows for the College to
               above concerning TV sets. WARNING: Some newer models of DVD/VCRs do not                             request a response back from community members that they have
               come with a built-in tuner! If you wish to record programs from cable, it must have     received the message and their status at the moment.
               a tuner.
                                                                                                       Members of the campus community will receive an e-mail message each semester to
           Q – Is high definition programming available on the cable system?                           allow them to update their preferred contact information.
               A – No, currently only standard definition is available on the cable system, although
               there are several high definition channels available over the air. You may view
               these if you have a high definition TV and a compatible antenna and are in a                                    Blackboard Communication Tools
               location where the signal can be received.
                                                                                                       The College of Saint Rose uses Blackboard as our official internal portal. All campus
                                             Recommendations                                           events, news, snow emergency information and emergency notices are posted to
                                                                                                       Blackboard. ITS encourages students, faculty, and administrators to contribute to this
           •	   Contact your roommates and make arrangements for just one person to bring the          system. If you have a college-sponsored event, and it is not posted on Blackboard,
                TV that best suits your needs.                                                         please contact the Blackboard administrator to let them know about your event.
           •	   As mentioned before, bring at least one long coaxial cable.
           •	   Bring a few UL rated (grounded for safety) power/surge strips for your electronics.    Blackboard also has the Picture of the Day which is updated daily with photos from
                                                                                                       around campus, to around the world. The Picture of the Day offers a venue where you
                                               Thinking Green?                                         can post photos to share with the community. If you have photos you would like to see
                                                                                                       profiled, submit them using the online form found at:

           No surprise, smaller TV’s use less electricity. Generally speaking, an LCD or “old
           fashioned” CRT tube TV use about the same amount of power. Plasma TV’s tend to be                                  
           more power hungry. So consider bringing an Energy Star LCD or CRT instead of that                                       NOTE: There is no “WWW” in the address
           50” plasma. Also, please do not dispose of electronic devices with the campus trash!

           26                                                                                                                                                                               27
                                                            Digital Signage                                                                              ITS POLICIES
                        ITS maintains the digital signage system being installed across campus. This system                                           Acceptable Use Policy
                        displays urgent communication messages in the event of a large-scale emergency.
                        It is also used to advertise campus events, cancelled classes, and other
                        student-related information.                                                                  The College expects all members of the community to use computing and information
                                                                                                                      technology resources in a responsible manner and respect the public trust through
                        Student groups are encouraged to submit flyers and                                            which these resources have been provided, the rights and privacy of others, the integrity
                        bulletins to the Student Affairs office for posting on the                                    of facilities and controls, and all pertinent laws and College policies and standards.
                        digital signage system. Only campus-related events and
                        announcements will be posted. Please note that certain                                        This policy outlines the standards for acceptable use of Informational Technology
                        calendar events that appear on the Blackboard portal                                                                 Resources, which include, but are not limited to, equipment,

                                                                                                                                                                                                                    ITS POLICIES
                        will automatically appear on the digital signage system.                                                             software, networks and data whether owned, leased, or
                                                                                                                                             otherwise provided by The College of Saint Rose.
                                                                                                                          To read the full
                                                                                                                          Acceptable Use       Commercial use is covered in both the policy and guidelines
                                                        GREEN INITIATIVE                                                 Policy, please visit  document. It is being mentioned here simply because commercial
                                                                                                                                               use is one of the most common violations of acceptable use.
                        In January 2008, the president of The College of Saint Rose signed the President’s                                     Currently, the academic systems are not configured to handle
                        Climate Commitment. As a department, ITS is committed to energy conservation and                                       bulk e-mail. Sending e-mail to large numbers of users can cause
                        environmental sustainability.                                                                                          significant problems for the system. Bulk e-mail (except to
                                                                                                                      people who have requested it) is also considered a violation of good network citizenship.
                                        Energy saving and waste reduction initiatives by ITS:                         Therefore, it is considered a violation of acceptable use to send substantially the same

                                                                                                                      e-mail message to more than 50 users.
                        1.   Print Management in computer labs and classrooms saved 29,391 sheets of paper for
                             the Fall 2007 semester.                                                                  No wireless access points or other prohibited devices are allowed on campus. This is not
                        2. Network refresh project (2007) reduced initial power consumption in the Network            to be confused with wireless antennas on computers, phone, etc. Prohibited devices
                           Operations Center by 1 Kilowatt hour. This equals 24 Kilowatts a day, saving the College   will be disabled and students may be cited for violating the Acceptable Use Policy.
                           the equivalent of 240 100-watt light bulbs operated for an hour a day.
                        3.   Reduced the amount of physical servers from 50 to 5 by using hardware virtualization.
                             This saves on equipment footprint, energy consumption and cooling requirements.                                             Copyright Policy
                        4. Core network switching amp load was reduced by 85%, from 160-amps to 24-amps.
                        5.   Recycling batteries, paper, VHS tapes, and used projector lamps.                         It is the policy of The College of Saint Rose to promote legal and ethical use of
                                                                                                                      information in all media. Clearly, information in the form of books, periodicals,
                        6. Donations of older equipment to organizations in need.                                     web sites, videos and DVDs, music, television broadcasts, computer software,
                        7.   Turning off equipment when not in use. Timers to guarantee equipment is off at night.    and multimedia is a resource central to the educational mission of the College. It
                        8. Use of e-mail for memos rather than sending out paper.                                     is therefore the responsibility of all faculty, administrators, staff, and students
                                                                                                                      to respect the rights of copyright holders when making use of these materials.
                        9.   Digital signage implimentation reduces paper waste for advertising and computer lab
                                                                                                                      Illegal music and movie file sharing and related copyright violations will not be tolerated
                        10. Mediasite recordings allowing people to view events without driving to campus.
                        28                                                                                                                                                                                    29
               at The College of Saint Rose. If the College receives a reputable claim of copyright                                              Privacy Policy
               infringement, it will initiate an immediate investigation. If there is evidence that
               copyright infringement has occurred, access to network services will be terminated
                                                                                                             This policy covers how we treat and utilize personal information obtained by all websites
               until suspected violator meets with a College official to discuss the matter. If after the
                                                                                                             created and managed by Information Technology Services (here-after known as “ITS”).
               individual’s computer or other device is examined by College officials and the individual
               agrees to abide by all laws and College policies related to copyright, network access
                                                                                                             Information Collected:
               will be restored. Repeat violations will be referred to the appropriate College judicial
               system for further action. Violators may also be subject to civil and criminal fines and
                                                                                                                 ITS may collect information when you request services via online      To read the full
               possible jail sentences. The College is not liable for violations of its Acceptable Use and
                                                                                                                 forms, e-mail, or phone. ITS uses the information collected           Privacy Policy,
               Copyright Policies by students, faculty, administrators, staff, all other employees, guests                                                                                please visit:
                                                                                                                 to better serve you, fulfill your requests, proactively find and
               of the College, and all users of College equipment.                                                                                                            
                                                                                                                 resolve future issues, and answer your questions.

               The College of Saint Rose respects copyright and will cooperate with any investigations

                                                                                                                                                                                                           ITS POLICIES
                                                                                                             Confidentiality and Security:
               related to possible copyright infringement. Today’s technology
               allows for very easy tracking of music and movie file sharing
                                                                                                                 We limit access to your personal information to ITS staff only. In some instances
               over the College’s network. Copyright owners are able to detect        To read the full           we may, at our discretion, share information with other College departments if it is
               the sharing of their files on our network, including the date,       Copyright Policy at
                                                                                   The College of Saint          required to assist us in helping you.
               time, file name and network port of the violation, and report
                                                                                     Rose, please visit
               this information to the College’s administration demanding    
               immediate action. The College has implemented its own system
               to detect and deter the illegal sharing of music and movie files.

                                                                                                                      Assistive Technology Support for Students with Disabilities
                                               Computer Lab Policy
                                                                                                             If you have a need for disability-related accommodations or services, please inform the
               Please respect the College’s investment in technology by following these rules:               Director of Services for Students with Disabilities in the Academic Support Center, 2nd
                                                                                                             floor Saint Joseph Hall, (518) 337-2335. Reasonable accommodations will be provided to
               •	   Student ID cards must be displayed at all times.                                         students if requests are made in a timely manner, with appropriate documentation, in
               •	   NO food or drinks in the lab at any time.                                                accordance with federal, state, and College guidelines. For more information, visit:
               •	   To report problems or request assistance:
                         •	 See the Lab Aide                                                                                    
                         •	 Call x4357 (H-E-L-P)
                         •	 Restart your computer to solve common problems.
               •	   The College is not responsible for damage to peripherals
                    such as flash drives, cameras, MP3 players, etc.
               •	   Please be courteous to your colleagues:
                       •	 Academic work takes precedence over game playing,
                            e-mailing or web surfing.
                       •	 Refrain from viewing inappropriate material on public computers.
               •	   Be sure to remove your flash drive before you leave.

               30                                                                                                                                                                                     31
                                     i t s . s t r o s e. e d u

                   QUICK CONTACTS (FOR STUDENTS):

                                     HELP DESK
    Computers (college-owned)
    Network issues
    Labs                                                  x4357 (H-E-L-P) or (518) 454-2190
    User accounts                                           
    E-mail                                            Basement - Lally School of Education
    Cable television

                                 mEDIA SERVICES
    Classroom media technology
    Audio/visual                    }                                     (518) 454-5268
                                                                        Albertus Hall 109

[    Are you a tech-savvy student looking for an on-campus job?
    The Help Desk is looking for student technicians and lab aides.
                      Stop by today for more info!                                            ]
                                The College of Saint Rose
                                  432 Western Avenue
                                 Albany, New York 12203

                                                                                              Revised May 2009

Shared By: