PARADISE TRAVELS AND TOURS, INC. PO BOX 222, KNIGHTDALE, NC 27545 TEL: (919)217-0062 FAX: (919) 266-6386 EMAIL: I'ARADISETRAVELSliaAOL.COM WEBSITE: PARADISETRAVELS1.COM January 21,2009 Bear Mr. Royster Just want to send you a note to thank you and your staff for the professional services rendered on my recent trip to the Inauguration. From the day I reserved the motorcoach until the time we returned from Washington, DC, your staff delivered expert customer service. They took care of a lot of the details, from obtaining parking permits, gathering information on getting around DC, and providing wrist bands which had your toll free number and our bus number on it in case people needed to call, which proved to be very useful. This made my job a lot easier and worry free. It was very refreshing to know that people can call the office after hours (which some did) and get a live person to talk to instead of a machine. And I must not forget the services of Wilbert Allen. He has always been very pleasant to work with, mild mannered, patient and very accommodating to the group's needs. I will be calling on him again. I say all of this to say Thank You to you and your staff and I look forward to working with Long Creek again. Arnette Cowan, Owner Paradise Travels and Tours, Inc.