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					                            North Carolina Child Support Services
                Passport Denial Management Review Process



This package contains information for use by managers in conducting a
review of CSS actions involved in the passport denial enforcement remedy.
It includes the following items:

    1. A management review information page with:

            background data on the passport denial remedy
            instructions for conducting a management review
            instructions for submitting a management review

    2. A blank Passport Denial Management Review Form

        Following a management review of a passport denial, complete this
        form to submit your recommendation to NC CSS.

    3. A blank Management Review Notes Form

        Use this form to record the content of a passport denial review.
        Submit it with the Passport Denial Review form and copies of any
        evidence presented at the review when making your recommendation
        for processing of the passport denial.

Additional information or assistance on passport denial can be obtained from
the following sources:

       OCSE website - http://www.acf.hhs.gov/programs/cse/
       NC CSS Policy & Procedures Manual – Chapter P, Topic18 (Passport
        Denial/ Reinstatement)
       NC CSS Policy & Training Unit
       NC CSS Tax Intercept Unit




NC CSS Policy & Training Unit                                       05/18/12
Passport_DenialMgmtReview.doc             1 of 4
                       Passport Denial Management Review
                                       Information

Background
This enforcement remedy, established by P.L. 104-193, requires the denial of passport
applications of individuals who owe more than $2500 in past due child support. Names of
NCPs meeting this criterium are reported to the US Dept. of State through the federal tax
offset process. The denial may be lifted only after the applicant meets requirements set by
the state child support agency. Approximately half of all states, including North Carolina,
require payment in full of the child support arrearage.


Challenging a Passport Denial
In NC, if the NCP questions the accuracy of the stated arrearages, the case manager must
assess the case and verify the accuracy of agency records. The NCP may also request a
management review of the case accounting. Responsibility for reviews is as follows:

       County DSS-operated CSS – DSS Director or Director’s designee
       Non-DSS county-operated – CSS Regional Representative or Representative’s
        designee
       Contracted CSS – CSS Regional Representative or Representative’s designee

The reviewing manager schedules, notifies parties and conducts the review. All reviews
must be completed within 30 days or less of a request.


Conducting a Review
At the discretion of the reviewing manager, the review may be conducted in person or by
telephone. The manager should consider the agency’s accounting records and any
challenging information from the NCP to determine whether:

       Arrearages of more the $2500.00 existed on the date of certification, and
       Current arrearages are equal to $0.00.

A recommendation of whether the passport denial should be lifted, based upon these
factors, must be submitted to NC CSS for final approval, immediately following the review.


Submitting a Review Recommendation
To submit a recommendation, prepare:
    a signed Passport Denial Review form
    Management Review Notes
    copies of any supporting documentation presented (pay record, receipts, notarized
      statement, etc.)

Fax the package to:
       Connie Bridges
       919 212-3840

NC CSS will evaluate the findings, enter a final decision and notify the NCP, reviewer and
CSS case manager of the decision. If the denial is lifted, NC CSS will notify OCSE. Any
further contest of this decision must be made to the district court.




NC CSS Policy & Training Unit                                                   05/18/12
Passport_DenialMgmtReview.doc            2 of 4
                  Passport Denial Management Review Form
REQUEST FOR REVIEW
NCP Name                 <Name here>
    MPI :                <MPI here>           Request Date:            <MM/DD/CCYY>
    Address :            <Street address here>
                         <City, state, zip here>

    PH:                  <Area code & number here>
    Reason for Request:
    <Type text here>




MANAGEMENT REVIEW
Review Date:                         <MM/DD/CCYY>
                                                              Certified
Certification Date:                  <MM/DD/CCYY>             Amount:             $<00000.00>
Reviewer:                            <Name here>
    Title:                           <Job title here>
    Agency:                          <Agency name here>              PH:    <Area code & number>
    Address:                         <Address here>
Recommendation:                         Remove Passport Denial        Confirm Passport Denial
Signature of Reviewer:
Submittal Date:                      <MM/DD/CCYY>
Attachments (list all):              <Type text here>


CENTRAL OFFICE PROCESSING
Tax Intercept
Date Received:            <MM/DD/CCYY>                Review Date:   <MM/DD/CCYY>
Determination:                  Remove Passport Denial          Confirm Passport Denial
    Reason:               <Reason text here>
    Reviewer:             <Reviewer name here>
Date of Notice:           NCP: <Date here>    Cty CSE: <Date here>         Reviewer: <Date here>
Action/Date                 Denial              None - Denial
Completed:                Removed             Confirmed                       <MM/CC/CCYY>
By:                             <Name here>




NC CSS Policy & Training Unit                                                        05/18/12
Passport_DenialMgmtReview.doc                3 of 4
             Passport Denial Management Review Notes Form

NCP Name:                       <Type name here>
Review Date:                    <MM/CC/CCYY>
Review Location:                <Type location here>
Reviewing Manager:              <Type name here>

Attending:
<Type text here>




NCP Information:
<Type text here>




CSS Agency Information:
<Type text here>




Facts/Issues:
<Type text here>




NC CSS Policy & Training Unit                          05/18/12
Passport_DenialMgmtReview.doc         4 of 4

				
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