Information Paper TRICARE South Contingency Program PURPOSE: To inform MTF Commanders of Humana Military Healthcare Services (HMHS) role during deployments and disasters. BACKGROUND: MTF contingency plans provide essential input to HMHS for network development so we can ensure continued availability of services to our beneficiaries during contingencies, deployments, etc. Contingency plans identify MTF capabilities which may need to be transferred to the Managed Care Support Contract (MCSC) network in the event of staff deployments, regional or local disasters, or other contingencies. Joint contingency exercises between MTFs, the TRICARE Regional Office (TRO), and the MCSC enhance MTF/TRO/MCSC interoperability and communications. The MCS contract requires HMHS to develop and implement a contingency program working with the MTFs and the Regional Director. HMHS is required to test and update the contingency program by participating in contingency exercises twice a year at each MTF as well as in a Regionally Coordinated Table Top Contingency Exercise. HMHS is required to implement the contingency program within 48 hours when notified of an actual contingency. STATUS: We have faced three major tests of our contingency program during the last twelve months due to Hurricanes Dennis, Katrina, and Rita. These real world events have validated the importance of our contingency program in maintaining service to our beneficiaries. They have also highlighted areas requiring improvement. 68% of MTFs have submitted contingency plans to the contractor. 92% of MTFs have submitted contingency plans if we do not consider the geographically separated subordinate clinics to certain major MTFs. AREAS OF POTENTIAL IMPROVEMENT: Improved input on capabilities and deployable billets from MTFs including remotely located subordinate clinics is requested so HMHS can plan to support the MTFs in the event of a major deployment or other contingency. The contract requires HMHS’s participation in each MTF’s installation level contingency exercises twice per year. MTFs are highly encouraged to include HMHS in contingency exercises. IMPACT: MTF input into annual Contingency Plans is essential to ensure the adequacy of the network when deployments, contingencies, natural disasters or other events impact the MTF’s ability to provide care to their enrollees. Prior planning reduces costs and allows development of a thorough contingency plan which can be rapidly implemented.
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