As you may remember from something I
wrote a few months back, Yooralla will shortly
begin using a new computer-based client
information system. This system - called the
CRM - will mean that eventually, every
Yooralla program in every Yooralla site will be
collecting information the same way.
From your point of view as a user of Yooralla
services, the CRM system means that you
will only have to give your information and tell
your story once. This will be a blessing for
those of you who use a lot of services, as
there will be far fewer forms to fill in and
fewer questions to answer!
You will also be pleased to know that your
personal information will be a lot more secure similar to the every-day situations we will face
under the CRM system than at present. An as possible.
important feature of the CRM will be that
information will only be accessible on a In the next few days, a number of files will be
‘need-to-know’ basis – in other words, staff picked at random to use in the software
members will only be able to read your file if testing. ‘Picked at random’ means that we
they have been authorised to do so. will not choose by name, but will select files
anonymously. If you would prefer that your
It is important for you to understand that use file is not used in our testing process, please
of the CRM will be compulsory right across tell the Manager of your service within the
Yooralla. By this I mean that staff members next seven days. He or she will then get in
will not have an option of using their own touch with the CRM Project Manager, who
records system – they will be taught how to will ensure that your file is returned unused.
use the CRM software and then must do so.
Till next time,
As I am sure you can imagine, setting up the
CRM is a huge job. We have already been Bryan Woodford
working on it for some time and there is still Chief Executive Officer
a way to go.
One of the biggest jobs before us is testing the Contents
new software as it is developed. We need to Board Report ................................................2
make sure that by the time the system is in
Dinah Reddihough awarded AO....................3
service, all the bugs have been ironed out and
that the CRM will be able to do everything we Savings, Savings, Savings ............................3
ask of it. Disability no barrier ..........................................4
The testing process will last quite a long time Are you a member of Yooralla? ....................4
and will be very complicated. To ensure that City Eating Access Guide ............................4
it is thorough, we must use real files of real
people. It is a sort of “dress rehearsal” in ,
other words, we have to run tests that are as
Board Report July 2005
All Directors but two were present for the 27 increasing number of people with
July Board Meeting. disabilities will get a job as a consequence.
In Bengal, the project at the Indian
The meeting commenced with a presentation
Institute of Cerebral Palsy is going ahead
by Steve Nolan on Yooralla’s new CRM
very well. This is the project being
system. Steve described the progress that
supported by Yooralla staff members who
had been made on the project and future
have authorised a small salary deduction
work that must be undertaken, including
testing. Questions were asked about security,
confidentiality, timing and benefits of the new • National industrial negotiations surrounding
system for consumers and staff members, Business Services have continued to go
etc. Steve was congratulated on how well very well.
the project appears to be running.
• Yooralla is seeking to involve itself in the
The Chairman noted that because Elizabeth Primary Care Partnerships initiative, but no
Corbett is unwell at the moment, the planned funding from DHS to facilitate this could
Board performance review might have to be a problem.
• Yooralla’s O H & S statistics were examined
Moving to the Management Reports, the and discussed.
following points were noted and discussed:
• A report on the tender submissions put in
• Refurbishment work continues to go well by Yooralla that were won, lost or are still
at DWI Footscray. undecided was noted.
• Progress on the Yarram Crescent It was noted that no Board Sub Committees
redevelopment has been slowed by the had met during the reporting period.
delay of the local Council in issuing the
The Board’s next meeting will be held on
necessary Planning Permit.
Wednesday 31 August.
• e.quip is operating very well.
• Applications have been made to DHS for
capital funding support for work at the
Narre Warren and Altona North ECI Centres.
• The Minister opened the Eastern Region
Communication service recently and will
Please make sure you keep this date free in
also be visiting Brooklyn in October.
your diary. All Yooralla members, friends, staff,
• There has been solid progress in consumers and their families are invited to
developing the relationship between attend our 28th Annual General Meeting.
Ability First – Australia and the Easter Seals
When: Wednesday 26 October 2005
organisation in the U.S.A.
• Yooralla’s Annual Report is being drafted.
Where: The Supper Room,
• A group of Chinese performers with
Melbourne Town Hall
disabilities is visiting Melbourne in October
Corner of Swanston & Collins Streets
and contact has been made with Yooralla.
Guest Speaker: Jim Asimakopoulos –
• The CEO’s overseas trip to Bangkok and
Jim has cerebral palsy and is the Manager of
Kolkata (Calcutta) went very well. An
the Abilities Education Program with the State
employment initiative is being developed
Government Education Department.
in Thailand and it is hoped that an
Dinah Reddihough awarded AO
The importance of addressing the causes and to gain a better understanding of the causes
improving outcome for people with of cerebral palsy, and also increase
disabilities was recognised in the recent knowledge about the various interventions
Queen’s Birthday Honours List. Associate that are available for children and their
Professor Dinah Reddihough, who has been a families.
member of the Yooralla Board for 19 years
Eternally modest, Dinah said, “The Award is
was awarded an Officer in the Order of
mainly due to the help and support that I have
Australia (AO) ‘for services to medicine,
received over many years from both
particularly for children with cerebral palsy,
colleagues at the Royal Children’s Hospital
and to research’.
and in the community including organisations
Dinah is the head of the Department of Child such as Yooralla. This award is a tribute to all
Development and Rehabilitation at the Royal those families and staff that work with me.’
Children’s Hospital and many of her patients
Dinah is now one of
are also clients of Yooralla. Each year, Dinah’s
Department sees approximately 3,500 young
that have been
people aged from birth to about 18 years, for
recognised for their
assessment and management of
service to Australia or
developmental disabilities including cerebral
to humanity since
palsy, spina bifida, autism spectrum disorders
1975. We congratulate
and intellectual disability. It also provides
her on her achievement
educational programs for both parents and
and wish her all the
best with her future
Dinah is currently involved in research mainly endeavours.
in the area of cerebral palsy. She would like
Well done Dinah!
SAVINGS, SAVINGS, SAVINGS
Do you need any new electrical goods? When: Thursday 13 October 2005
How about a new TV, DVD, VCR, HiFi, home Time: 6.00pm to 9.00pm
theatre, freezer, fridge, washing machine, dryer, Where: Chelsea Retravision
iron, vacuum, hair dryer, toaster or kettle? 421 Nepean Hwy Chelsea
Would you like to save heaps of money on There are a few conditions - all purchases
these purchases? Well our Family Options must be paid for in full on the night by cash,
team has arranged a wonderful deal for you! credit card or cheque, no interest free finance
is available, and you can’t lay by goods. You
For one night only, in an exclusive offer for
should also do your homework and know
staff members, family and friends of Yooralla,
what you want to purchase in advance. The
Chelsea Retravision will be selling everything
friendly staff won’t have time to answer all
in their store at cost price plus five percent.
your questions on the night. This is a
This five per cent will then be donated back to
wonderful opportunity for you to save some
Yooralla’s Family Options program. So you get
money and help out our Family Options
rock bottom prices on your electrical goods
Program. You’ve got a bit over two months to
and are able to help out a great Yooralla
save up for your bargains! See you there!
service in the process!
To contact connections please email email@example.com
Disability no barrier
Communication plays a vital role in everyday “The Eastern Region Communication Service
life. For some, talking doesn’t come easily but aims to enable people aged 18 – 65 years of
that is all about to change with the help of age with complex communication needs to
Yooralla’s new speech pathology service. be linked into their local communities. It will
Community Services Minister, Sherryl also support local services to become more
Garbutt, recently launched the new Eastern inclusive of people with communication
Region Communication Service. ”
difficulties, said Bronwen.
The initiative by Yooralla and the Department “From little things, big things grow, and
of Human Services will provide a speech nowhere is that more true than in this
pathology service for people with complex program. Getting the special supports needed
communication needs who live in the Eastern so that people can communicate to locals
region of Melbourne - Boroondara, Knox, within their community will offer people with
Manningham, Maroondah, Monash, Whitehorse a disability or development delay the
and the Yarra Ranges. opportunity to develop greater independence.
This new service offers the first, important
The new service will support people who
steps down that road for those with complex
either can’t talk or have speech that other
communication needs, said Bronwen.
people find difficult to understand. People
using the service may have a developmental
disability such as cerebral palsy or autism or
an acquired disability such as stroke or motor
neurone disease. The service will specialise in
augmentative and alternative communication.
This means the use of sign, gestures,
alphabet, words and pictures and electronic
According to Yooralla’s Eastern Region
Communication Service Coordinator and Yooralla’s Jim Burns, The Hon. Cherryl Garbutt,
Speech Pathologist, Bronwen Jones, the and Yooralla’s Gaye Kumar and Bronwen Jones
service has a strong community focus. enjoyed the launch.
Are you a member of City Eating Access Guide
Yooralla? The City of Melbourne recently released a
Becoming a member of Yooralla is cheap and ‘City Eating Access Guide’. The Guide
easy to do. When you are a member, you can provides basic access information for 88
vote at annual meetings and therefore have a eateries in Melbourne. As well as listing
real say in what’s going on. basic information about the type of food,
Benefits of being a Yooralla Member: price range and opening hours, the Guide
• receive a newsletter twice a year also covers a variety of access considerations
• receive a Yooralla annual report each year such as floor surface, provision of accessible
• eligible for voting rights at the AGM toilets, lighting and background noise.
Fees: Adult - $10 Concession - $2.00 You can access the Guide at
(Concession Card number must be provided) http://www.melbourne.vic.gov.au/info.cfm?to
p=112&pg=1994 or call (03) 9658 9658 to get
If you would like to become a Yooralla a hard copy sent out to you.
member please call 1800 666 010 to get an