Job Description � Box Office Manager

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Job Description � Box Office Manager Powered By Docstoc
					Job Description

Deputy Box Office & Sales Manager

Job Purpose

To supervise Box Office staff and volunteers to achieve sales targets and provide an
effective Box Office service to all of The Brewhouse’s customers. To manage the day to
day administrative tasks of the Box Office.

This post will work full time on the Box Office front desk.

Responsible To

Box Office & Sales Manager
Marketing & Sales Director

Responsible for

Supervisory responsibility of Box Office Assistants and Volunteers

Duties and Responsibilities

Box Office Services

To liaise with visiting companies regarding all ticketing procedures, ticket allocations and
company comps, sending weekly sales figures as required.

To oversee the Box Office ticket allocation on Press Nights, monitoring complimentary
ticket allocations and processing press and VIP tickets.

To liaise with other organisations and manage the selling of tickets for external events
where The Brewhouse Box Office acts as a ticket agent and to upload priority bookings
for community shows. To develop and maintain The Brewhouse’s reputation as a ticket

To manage the day to day administration of the Friends scheme including monthly
renewals. To be an ambassador for the Friends scheme and increase the number of
Friends in line with monthly targets.

To be the main point of contact for group bookings and build relationships with key
customers. Prepare invoices and chase payment. To assist the Box Office Manager in
delivering a strategy to increase group sales and attract new groups to The Brewhouse
with support from the Box Office Assistants.

To manage a system for chasing unpaid reservations.

To manage the selling, redemption and reconciling of theatre tokens.

To promote and upsell The Brewhouse’s catering facilities to increase customers. To
take table reservations for pre-show meals, monitoring the number of bookings and be
the main point of contact in the Box Office for liaising with the caterers.

To create season briefing information sheets in association with the marketing
department to inform box office staff when selling shows and ensure the effective
availability of information for customers.

To work closely with other departments so that customers are informed of the correct
information when booking and to pass on any customer feedback.

To ensure the shift book is up to date providing clear communication and transfer of
information to the Box Office team.

To lead the Box Office Assistants in a programme of targeted outbound telephone calls
to existing and potential customers regarding forthcoming events in line with sales
targets and direction from the marketing team.

To assist the Box Office Manager with loading new events on to the box office system
prior to each season.

To sell tickets to customers in person, by post and by telephone, using the
computerised ticketing system (currently ProVenueMax).

To process internet ticket sales, reconciling customer accounts on the system and
dispatching tickets.

To cash up and reconcile the Box Office tills at the end of each shift.

To close down, pulling reports as required, at the end of the day (as per the rota).

To oversee customer bookings for assisted performances.

To take responsibility for sales of exhibition items and merchandise.

To ensure all Box Office staff and volunteers are actively increasing subscription to The
Brewhouse e-lists.
To ensure all customers are asked how they found out about an event at the time of
booking and that this is accurately recorded.

To ensure that all members of the Box Office team are aware of issues around data
protection and apply these when taking bookings.

To undertake regular data cleansing.

To assist the Box Office & Sales Manager in running reports as required.

To assist with customer research as required.

To be responsible for maintaining the highest standards of customer care and ensuring
that all Box Office staff and volunteers work together to provide a friendly, welcoming
and efficient environment for both audiences and visiting companies.

To ensure that the Box Office area is neat and tidy at all times and that brochure stocks,
leaflet stands and displays are maintained and up to date.

Staff Supervision

To supervise the day to day work of all box office staff and volunteers and assist them
with problems and queries.

To take responsibility for the Box Office rota to ensure effective and appropriate cover.

To assist the Box Office Manager with the recruitment of volunteers and with training
to ensure everyone is confident in their role.

To motivate the Box Office team to achieve sales targets as set by the Marketing & Sales

General Responsibilities

To be trained in all aspects of the box office system and deputise for the Box Office
Manager when absent. To attend Heads of Department meetings in the absence of the
Box Office & Sales Manager.

The Deputy Box Office & Sales Manager will be one of the ‘duty’ team who are
responsible for the overall smooth running and security of The Brewhouse. As such
they will act as Duty Manager on rotation – this involves working a Saturday
approximately every 4-6 weeks.

To undertake such other tasks as may be reasonably requested.
Person Specification

We are looking for a candidate with at least one year’s experience within a box office
or ticketing role. Supervisory experience is essential.

Conditions Of Service

Salary: £14,000 – £16,000 per annum
Hours: 40 hour week, to include evenings, weekends and Bank Holidays.
(TOIL for hours worked over the above).
Holiday: 20 days per year plus Bank Holidays.


Two complimentary tickets to selected shows (non transferable and subject to
Free Silver Friend Membership – benefits include 10% off in the Café Bar, priority
booking and no transaction fees
The Brewhouse offers Continuous Professional Development opportunities to all its

Closing date: Thursday 1 July 2010 at 5pm
Interview date: Wednesday 7 July 2010

All posts are subject to a three month probationary period.
This is a full time position but a job share would be considered.

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