Do you have, or are you planning, a system that includes document

							Do you have, or are you planning, a system that includes document management, as
described above?
                      ___X___ Yes       _____ No

If Yes, please provide the following information about the system.

    1.    Vendor name and System Name.
          HOV Services (formerly Lason)
          Imaging System for Business Tax Applications
          utilizing Digitech Software -Paper Flow (for Capture) and Paper Vision Enterprise (for
          Management and Retrieval)

    2.    Number of Users and License type (per user, per server, etc.).
          Paper Flow installed at scanner workstation 1 license - (8 authorized users)
          Paper Vision Enterprise Directory Manager 1 license – (6 authorized users)
          PaperVision Software 5 concurrent use licenses - (Approx 50 authorized users)

    3.    Is the database proprietary or industry standard (SQL, Oracle, etc)?
          Industry Standard - SQL2005

    4.    What file formats are supported (jpeg, tiff, etc.)? Please list both view and native
          format. Multiple file formats are supported – we use jpeg

    5.    Does the system support both forms-based and free-form documents?
          Yes.

    6.    Does the system provide web-based document retrieval? If yes, what browsers are
          supported?
          Yes. IE and Active X.

    7.    How many files or images are currently stored?
          13,000 Business Tax Applications consisting of 28,000 images

    8.    When did you acquire the system? How long has it been in production?
          Acquired June 2007. Production July 2007.

    9.    What was the approximate initial cost? What are the annual maintenance costs, if
          any?
          Initial cost approx. $35,000 includes HW, SW and professional services.
          Annual Maintenance Approx. $2,300

   10.    Was the assistance of a 3rd party (vendor or contractor) required to implement the
          system? Yes. HOV (Lason) rep assisted with installation and setup.

   11.    Is the system stand-alone or integrated with other systems?
          Stand-alone. We do utilize a file lookup for indexing.
   12.      Is the system “module-ized” (can buy components) or turnkey (all or none)?
            Digitech offers a suite of products that can be purchased as components to the
            Paper Flow and PaperVision Software.

           text based context search - OCR Flow
           quality control - QC Flow
           Email management - PaperVision® Message Manager
           Automated business processes - PaperVision® Enterprise WorkFlow
           Print stream processing - PaperVision® Enterprise Report Management
           Data replication and remote administration - PaperVision® Enterprise Advanced
            Administration Pack
           Unlimited file distribution - PaperVision® Distribution Assistant

   13.      Is security (document access) proprietary or Windows based?
            Access is proprietary through the Enterprise Directory manager.

   14.      What features of the system “sold” you? Why did you select this system?

           Ability to purchase just the components we needed.
           Vendor could also convert microfilm files for input into PaperFlow
            (at the time we were looking at converting a large number of files)
            Other vendors we talked to would have outsourced this to Lason
           Other agencies using Paper Vision with success
            (Banking, DHS-Adoptions, DCI-Investigative files )
           Affordability

   15.      Assuming that another agency decides to use the same document management
            software that you currently use, could you “host” their document management?
            No.

Please provide contact information for someone in your organization who is knowledgeable
about the system described above.


         Name              Kim Thede (operations)            Mark Wise (technical)
         Organization      Iowa Dept of Revenue             Iowa Dept of Revenue
         Address           Hoover Bldg. 1305 E. Walnut      Hoover Bldg. 1305 E. Walnut
         City, State Zip   Des Moines, IA 50319             Des Moines, IA 50319
         Telephone         515-281-6724                     515-281-7273
         E-mail            Kim.thede@iowa.gov               Mark.wise@iowa.gov