UNV VOLUNTEER DESCRIPTION OF ASSIGNMENT
The United Nations Volunteers (UNV) programme is the UN organization that promotes volunteerism to
support peace and development worldwide. Volunteerism can transform the pace and nature of
development and it benefits both society at large and the individual volunteer. UNV contributes to peace
and development by advocating for volunteerism globally, encouraging partners to integrate volunteerism
into development programming, and mobilizing volunteers.
In most cultures volunteerism is deeply embedded in long-established, ancient traditions of sharing and
support within the communities. In this context, UNV volunteers take part in various forms of volunteerism
and play a role in development and peace together with co-workers, host agencies and local communities.
In all assignments, UNV volunteers promote volunteerism through their action and conduct. Engaging in
volunteer activity can effectively and positively enrich their understanding of local and social realities, as
well as create a bridge between themselves and the people in their host community. This will make the
time they spend as UNV volunteers even more rewarding and productive.

1. UNV Assignment Title:           National UN Volunteer Business Processes Coordinator

2. Type of Assignment:             National UNV volunteer

3. Project Title:                  UNV Support to the Strengthening of the Tanzania Chamber of Commerce,
Industry and Agriculture

4. Duration:                       One Year

5. Location, Country:              Dar Es Salaam

6. Expected Starting Date:         January 2012

7. Brief Project Description:

                                 The United Nations Development Assistance Plan(UNDAP 2011-
        2015) of Tanzania which was signed recently with the government is set to, among other
        objectives enhance structures and policies for promoting viable pro-poor business sectors
        particularly the small to middle scale enterprises ( SMEs). In this regards the United
        Nations Volunteers Programme (UNV) and other UN organisations have agreed to play a
        role in the promotion of the growth of the private sector particularly the SMEs. UNV will
        support the Tanzania Chamber of Commerce, Industry and Agriculture (TCCIA) with
        capacity development efforts to enhance its advisory services to its membership especially
        the SMEs.

                               The broad objective of the collaboration is to enhance and
        simulate the growth in business and its contribution to poverty reduction, economic
        development and sustainable livelihoods for the Tanzanian population.

                                This project is based on the overall framework of the UN system
        in Tanzania and national development plan, the MKUKUTA II. The approach is also
        informed by the UNV programme strategy on livelihoods and basic service through the
        mainstreaming of corporate social responsibility (CSR) between large business with small-
        and-medium sized enterprises.
                                    The proposed project activities are designed to promote
        business linkages for SMEs to access new market and business support services through
        voluntary interaction between the two entities. The TCCIA will become the conduit through
        which corporate/private sector volunteers will be mobilized first to strengthen the
        institutional capacity of the TCCIA and then secondly to provided needed capacity directly
        to members of the business sector. Underpinning the success of this strategy will be the
        cooperation and free will of big firms to incubate and support SMEs in the country.

8. Host Agency/Host Institute: Tanzania Chamber of Commerce, Industry and Agriculture

9. Organizational Context:

The Tanzania Chamber of Commerce, Industry and Agriculture (TCCIA) is the umbrella
organization with a membership of almost 16,684 across the 21 regions of the country.
There is no consensus of SME definition as various countries have different definitions
depending on the phase of economic development and their prevailing social conditions. In
this context, various indexes are used to define the term such as number of employees,
invested capital, total amount of assets, sales volume (turnover) and production capability.

In the context of Tanzania, micro enterprises are those engaging up to 4 people, in most
cases family members, or employing capital amounting up to Tshs. 5 million. The majority
of micro enterprises fall under the informal sector. Small enterprises are mostly formalized
undertakings engaging between 5 and 49 employees or with capital investment from Tshs.5
million to Tshs.200 million. Medium enterprises employ between 50 and 99 people or use
capital investment from Tshs.200 million to Tshs.800 million.
SMEs in Tanzania face many challenges and more effort and support is needed to help them
improve the way they do business.

10. Type of Assignment Place: assignment with family

11. Description of tasks:

Under the direct supervision of TCCIA the UNV volunteer will undertake the following tasks:

       Coordinate/ facilitate efforts of TCCIA across departments and functions to improve current
        processes or design new ones.
       Model such processes into workflow diagrams and link them with IT systems
       Coordinate the efforts of the Chamber to improve services delivery to its members and
        business community through compliance to International Organization for Standardization
        (ISO 9000) or equivalent
       Support TCCIA in assessing and monitoring effectiveness of processes
       Communicate/ report regularly status of implementation of the exercise to TCCIA
       Identify and propose opportunities for improvements of the processes and its functionality
        from time to time.
         Responsible for the advancement and the integration of the whole Business Process
          Management (BPM) system
         In the process of developing or improving, strive to gain consensus of internal constituents
          around the new concepts and systems
         Coordinate or/ and Conduct training to members of staff on the whole concept of standards
          as related to business services
         Develop and implement strategies for TCCIA to become ISO 9000 (or its equivalent)
          equivalent and how can the Chamber do this
         Provide a framework for process evolution in the organization
         Perform any other duty within this context as to be determined by the Executive Director
          from time to time

Furthermore, UNV volunteers are encouraged to:
       Strengthen their knowledge and understanding of the concept of volunteerism by reading relevant
        UNV and external publications and take active part in UNV activities (for instance in events that mark
       Be acquainted with and build on traditional and/or local forms of volunteerism in the host country;
       Reflect on the type and quality of voluntary action that they are undertaking, including participation in
        ongoing reflection activities;
       Contribute articles/write-ups on field experiences and submit them for UNV publications/websites,
        newsletters, press releases, etc.;
       Assist with the UNV Buddy Programme for newly-arrived UNV volunteers;
       Promote or advise local groups in the use of online volunteering, or encourage relevant local
        individuals and organizations to use the UNV Online Volunteering service whenever technically

12. Results/Expected Output:

Market research methodology elaborated
Areas of demand for main Tanzania products determined
A strategy on promotion for Tanzanian products prepared
Training packages on marketing for Tanzanian SME prepared
A final statement of achievements towards volunteerism for development during your assignment such as
specific quantification of mobilized volunteers, activities, capacities.

13. Qualifications/Requirements:

         University degree in Business Administration, marketing or related field.
         Preferably 5 years experience in marketing or promotion profession
         Good teamwork skills
         Strong negotiation and organizational skills
         Positive and flexible response to challenges
         Ability to communicate effectively both orally and in writing with internal and external clients
         Ability to present a professional image and demeanor to internal and external customers
         Basic knowledge of PCs and related software such as Excel and Word.

Language skills: Fluency in oral and written English, Kiswahili would be an advantage

14. Living Conditions:

    Dar es Salaam is the largest City in Tanzania, as the major port and economic Center. Most
    Ministries, government offices, embassies and UN offices are based in this City. Dar es Salaam is
    situated on the coast, overlooking the Indian Ocean. It is an International multicultural city with a mix
    of religions. There is a wide range of facilities available, including numerous shopping centers movie
    theatres, restaurants and many new developments planned.

15. Conditions of Service

A 24 month contract; monthly volunteer living allowance (VLA) of Tshs: 703.627 intended to cover housing,
basic needs and utilities; a one-time settling-in-grant of Tshs: 703.627 (if place of recruitment is not
Zanzibar); life, health, and permanent disability insurance; return airfares (if applicable), baggage
allowance Tshs 300.000 (at recruitment and repatriation); resettlement allowance for every month of
satisfactory service.

Description of Assignment prepared by the Executive Director of TCCIA:
Mr. Daniel Machemba, Executive Director, Tanzania Chamber of Commerce, Industry and Agriculture

Description of Assignment cleared by UNV Country Office Team
Stella Karegyesa, UNV Program Officer, UNDP Tanzania

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