Malcolm Baldrige National Quality Award by ys02ph6v

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									     Baldrige National Quality Program   2005




Malcolm Baldrige
National Quality
     Award


   Self-Assessment
                 Baldrige National Quality Program   2005



Is Your Organization Ready?

It is never too early to begin using the
Baldrige Criteria for Performance
Excellence.
                 Baldrige National Quality Program   2005


Presentation Overview

   What is a Baldrige self-assessment?
   Why self-assess?
   What are some tools and approaches for
    self-assessment?
   What resources are available?
                    Baldrige National Quality Program   2005


Getting Started
Self-Assessment . . . What is it?

   The first step toward organizational
    improvement and achieving
    performance excellence

   A “results-oriented” review

   Adaptable to the needs of each organization
                  Baldrige National Quality Program   2005


Why Self-Assess?
   Customers/competitors drive need to
    change
   Keep pace with changes in industry
   Maintain a leadership position
   Enhance organizational learning
   Align actions with organization’s values
   Keep the organization healthy
   Improve performance
                  Baldrige National Quality Program   2005


Benefits of Self-Assessment
   Identify successes and opportunities for
    improvement
   Jump-start a change initiative
   Energize improvement initiatives
   Energize employees
   Focus your organization on common goals
   Assess performance against the competition
   Align your resources with your strategic
    objectives
                Baldrige National Quality Program   2005


Four Tools and Approaches

1. Are We Making Progress? and Are We
   Making Progress as Leaders?
2. e-Baldrige
3. Completing the Organizational Profile
4. Conducting a Full Self-Assessment
                  Baldrige National Quality Program   2005

        Are We Making Progress
            Questionnaires
Are We Making Progress?
Are We Making Progress as Leaders?

   One Questionnaire for Employees,
    one for the Leadership Team
   Seven Category Framework
   40 Statements, Five-Point Scale
               Baldrige National Quality Program   2005

           Benefits of
    Are We Making Progress?
   Determine effectiveness of your
    communication of strategies, goals,
    and messages
   Focus improvement and communication
   Measure trust
   Customizable
   Compare results
                 Baldrige National Quality Program   2005


e-Baldrige

   Online self-assessment tool
   Based on the Organizational Profile
                 Baldrige National Quality Program   2005

What is the Organizational
Profile?
   Preface to the Criteria
   A series of questions to help you identify
    – The key influences on your organization
    – The key challenges your organization
       faces
                 Baldrige National Quality Program   2005


How to Use e-Baldrige

   Examine each question in the Organizational
    Profile and determine if the question is
    – Easy to Answer
    – Could Answer
    – Difficult to Answer
   Compare your answers to others
Baldrige National Quality Program   2005
                     Baldrige National Quality Program   2005


    Benefits of e-Baldrige

    Determine readiness for a more thorough
     self-assessment
    Reveal gaps and opportunities for improvement
    Compare your organization to others
    Assist with developing an action plan for
     improvement or preparing for a more complete
     self-assessment
                  Baldrige National Quality Program   2005

             Prepare the
         Organizational Profile
Organizational Profile
 Purpose:
  – Describe what is relevant and important
  – Ensure common understanding
  – Guide selection of information/data
  – Identify gaps/lack of deployment
               Baldrige National Quality Program   2005

           Prepare the
       Organizational Profile
   Organizational Description
    – Organizational Environment
    – Organizational Relationships
   Organizational Challenges
    – Competitive Environment
    – Strategic Challenges
    – Performance Improvement System
                Baldrige National Quality Program   2005


Conduct a Full Self-Assessment:
Six Basic Steps

1. Identify the boundaries/scope of the
   assessment.
2. Select seven champions, one for each
   Criteria Category.
3. Select Category teams and collect data and
   information to answer Criteria questions.
               Baldrige National Quality Program   2005


Conduct a Full Self-Assessment:
Six Basic Steps

4. Share answers to Criteria questions
   among Category teams.
5. Create and communicate an action plan
   for improvement.
6. Evaluate the self-assessment process
   for future improvements.
                   Baldrige National Quality Program   2005


Self-Assessment Resources

    2005 Criteria for Performance Excellence
     booklet

    State and local Baldrige-based programs

    Baldrige Examiners

    Baldrige Award recipients

    Conferences
                 Baldrige National Quality Program   2005


Additional Resources
   Are We Making Progress?
   Are We Making Progress as Leaders?
   e-Baldrige
   Getting Started brochure
   Customer Service:
       (301)975-2036
       nqp@nist.gov
   Web site: www.baldrige.nist.gov

								
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