Job description Quality and operations manager

							                                                                                   Job Description

                                       Quality and Operations Manager


Job Title:                                                   Occupational Area:
Administrator                                                As agreed with the awarding body
Post :                        Grade: n/a                     Service:                           Location:
Employed                      6                              Managing remote/freelance          Office based
                                                             assessors and internal verifiers


                                                             Special conditions:

Working hours:
37.5
Responsible to:
Business Manager/Directors

This job description is a guide to the work you will initially be required to undertake. It may be reviewed from
time to time to meet changing circumstances.

Job Summary

To be responsible for business administration


Duties and responsibilities:-

Manage freelance assessors and verifiers to ensure quality and performance

To liaise with management team for recruitment of remote staff

To ensure learners reviews and IAGs are completed to the correct standard to the time frame of ILP

Manage absence of remote/freelance staff

To be responsible for the timely achievement of learners and the success rates

To intervene when assessors refer learners back to centre.

Working in partnership with the senior administrator to ensure effective learner and employer engagement




Doc 9 V1 May 2009