Recommended Procedures for Students Called to Active Duty
Students who are called to active duty before a semester begins should submit a copy of their orders to Registrar's
Office, Attn: Tuition and Fees Area, 0460 Beardshear, Ames, IA 50011; or fax: 515-294-6773. Arrangements for loan
deferments and other issues cannot be completed until a copy of the orders are on file in the Office of the Registrar.
Students who are called to active duty after a semester begins, should review the University policies and options
available that are listed below.
Receive grades or incompletes for all courses if approved by your instructors.
Receive administrative drops with a refund for some courses and grades/incompletes in other courses if
approved by your instructors.
Withdraw from all current term courses with full refund of tuition and fees.
Discuss your situation and plans with your adviser.
If you would like to receive grades/incompletes, and if time permits, please contact each of your instructors
to work out appropriate details. If an incomplete grade is approved, you and your instructor should complete
an Incomplete Mark (I) Report form which states "Called to Active Duty" as the reason for the incomplete.
The one-year deadline for the automatic conversion of unresolved incompletes will not be applied in these
If you would like to receive grades/incompletes but do not have adequate time to contact each of your
instructors, please notify the Dean of Students Office, 1 Floor, Student Services Building, 515 294-1020.
That office will act in your behalf to see that instructors are advised of your call to active duty and your desire
to receive grades/incompletes. Your grading options as agreed upon by your instructors will be documented
for you and you will be asked to advise that office as to whether you wish to accept the grading option or one
of the other options available to you.
If administrative drops or a withdrawal are to be processed, your adviser should initiate them. Reasons for the
withdrawal/administrative drop should clearly state "Called to Active Duty." A copy of your military orders should be
attached to the withdrawal form, or your military branch, unit, and location must be noted on the withdrawal form. If
your orders are not available until after you leave for active duty, you should submit a copy to: Registrar's Office, Attn:
Tuition and Fees Area, 0460 Beardshear, Ames, IA 50011; or fax: 515-294-6773 when they become available.
Your decision as to which option you wish to pursue will depend upon your personal situation, the time remaining in
the semester and agreements which can be made with your instructors. Contact the Office of the Registrar, 214
Enrollment Services Center (formerly Alumni Hall) (515 294-1840) to discuss your call up status and to answer any
questions about the procedures to follow. Please note: These procedures do not apply to students who are fulfilling
their two-week annual training.
Offices to Contact:
Office of the Registrar, 214 Enrollment Services Center (formerly Alumni Hall), 515 294-1840, to
communicate your wishes with respect to your enrollment for the upcoming term. Also, if you are receiving
veteran’s benefits, please see one of the veteran’s clerks in the Office of the Registrar to inform them of your
Information Technology Services, 195 Durham Center 515-294-4000; firstname.lastname@example.org, to keep your
Iowa State University Network-ID and e-mail active while on duty.
Department of Residence, 2419 Friley Hall, 515 294-2900, if you are living in University housing.
Student Financial Aid Office, 0210 Beardshear Hall, Ames, IA 50011-2028, 515 294-2223, if you are
receiving financial aid. If you are a recipient of a direct loan, you should contact Direct Loans Borrower
Services at 1-800-848-0979. After you have informed Direct Loans of your situation, please fax a copy of
your orders to 1-800-848-0984. If you would prefer, the Office of Student Financial Aid will do this for you if
you provide us with a copy of your orders.
Dean of Students Office, 1 Floor, Student Services Building, 515 294-1020, if you experience any
problems or need assistance in matters relating to Iowa State University.
Prepared by the Office of the Registrar, Iowa State University
Revised: September 21, 2001, January 2003, February 2005, August 2006, February 2008
Students Returning from Active Duty
How many months have passed since the start of your last term of enrollment?
More than 12 months 12 months or less
Undergraduate Graduate Undergraduate Graduate
Complete the reentry form well in Contact the Contact the Contact the
advance of the the starding date of the Office of the Office of the Office of the
term reentry is desired. Registrar to Registrar to Registrar to
www.iastate.edu/~registrar/info/reentr update your update your update your
y.html records. records. records.
Send official transcript(s) for all Contact your Contact your Contact your
coursework attempted at another adviser or major adviser or major adviser or major
university or college to the Office of professor to professor to professor to
Admissions, 100 Enrollment Services select courses select courses select courses
Center (formerly Alumni Hall). Your and begin the and begin the and begin the
reentry request will be processed registration registration registration
when all transcripts are received at process. process. process.
Contact your adviser or major
professor to select courses and begin
the registration process.
Check-in with the Veterans Clerks in
the Office of the Registrar, 214
Enrollment Services Center (formerly
Alumni Hall) for V.A. Benefits
Register for Classes
Get your RAN (registration access number) from your adviser for your initial registration each semester. A new RAN
will be assigned each semester. The RAN is needed to add a class any time you have NO other courses on that
College Student Services Office - If you need college approval for special conditions, late registration, late
Agriculture and Life Sciences, 23 Curtiss, 294-8653
Business, 1200 Gerdin, 294-8430
Design, 297 Design, 294-0732
Human Sciences, 0131 McKay, 294-8238
Engineering, 7186 Marston, 294-3900
Liberal Arts and Sciences, 141 Catt Hall, 294-4831
Vet Med, 2540 Vet Med, 294-0772
Graduate, 1137 Pearson, 294-4531
Students Called to Active Duty
Student Answer Center, Ground Floor Beardshear, 294-4469
Solutions Center, 195 Durham, 294-4000
Student Counseling Services, 3rd Floor Student Services Bldg, 294-5056
Academic Success Center, 1060 Hixson-Lied Student Success Center, 294-6624
Student Scheduling, 10 Enrollment Services Center (formerly Alumni Hall), 294-1840
Office of the Registrar, 214 Enrollment Services Center (formerly Alumni Hall), 294-1840
Tuition & Fees Office, 0460 Beardshear, 294-1889
Accounts Receivable Office, 0880 Beardshear, 294-7388
Theilen Student Health Center, Sheldon& Union Drive, 294-5801
ISU Homepage, www.iastate.edu
Iowa Department of Veteran Affairs
ISU Veterans Information Website (Office of the Registrar)
Student Counseling Services
ISU Student Veterans of America
Maurice W. B. Curry
Thomas E Loynachan
Veterans Affairs (http://www.storycounty.com/index.aspx?DN=25,6,1,Documents)
126 S. Kellogg Ave. Suite 201 Ames, IA 50010
The Commission of Veterans Affairs provides assistance to Story County veterans and/or their family
members who were discharged under Honorable Conditions. Veterans need to have served 90
consecutive days of active Federal service.
Help with the following needs is available, subject to eligibility guidelines:
Rent or mortgage payments
Food and provisions
Medical and dental assistance
The Veterans Affairs department also provides assistance to ALL veterans and/or their family
members in applying for federal benefits and other veterans aid, which include but are not limited to:
Service connected disability compensation
Special monthly compensation
Non-service connected pension
Surviving spouse pension
Aid & attendance/housebound
Military records upgrade and military records replacement
Agent Orange/PTSD/Desert Storm Sickness/Type II Diabetes/HepC
Application for VA HealthCare System
Application for admission to the Iowa Veterans Home
All other federal programs for which veterans and/or dependents may be eligible
To receive assistance with any of the above or any other questions regarding veterans affairs, please
contact the Story County Veterans Affairs Director Brett McLain at 382-7292 to set up an
For those who wish to register with the VA Medical Center in Des Moines, please choose one of the
following three options:
Obtain the forms on the VA website at: www.va.gov
Call the VA Medical Center at 1-800-294-8387 to request the forms
Contact the Story County VA Director Brett McLain at 382-7292 to obtain the forms