Business Planning Lecture 10 Ch 15- 16 -17 Payman shafiee by HC120704035737


   Knowledge management software (KM Software) is a
  subset of Enterprise content management software
          and which contains a range of software that
specializes in the way information is collected, stored
                                      and/or accessed

       In Europe through the 1990s,[3] KM Software was
            almost synonymous with groupware[4] and
           groupware in this context is most popularly
IBM's Lotus Notes. However, as Internet connections
  deliver faster Internet, such as through broadband,
   many On-demand products have evolved and are
                now leading suppliers of KM software
    KM Software in most cases provides a means of
  individuals, small groups or mid-sized businesses
  with ways to innovate, build new knowledge in the
            group, and/or improve customer
      experience. Knowledge management tools
 (software) includes a range of about 1,500 or more
     different approaches[1] to collect and contain
   information to then build knowledge that can be
searched through specialised search tools including
concept building tools and or visual search tools that
   present information in a connected manager not
    originally conceptualised by those collecting or
         maintaining the information database.
KM Software ranges[2] from small software
packages for an individual to use, such
  as brainstorming software, to highly
specialised enterprise software suitable
  for use by hundreds of employees.
   Often KM Software provides a key
    resource for employees working
   in customer service or telephone
 support industries, or sectors of large
     One of the departures from the almost
   standard keyword search approach are
          those group of companies
   developing visual search techniques. A
common visual search approach is the tree
   traversal where a folder is opened and
 inside the display of that folder are further
       sub-folders. This tree traversal
approachrelies on the naming of folders to
provide a rich enough indication as to what
  is contained in the next folder or level of
 Enterprise content management
 Enterprise Content Management (ECM) is
 the strategies, methods and tools used
  to capture, manage, store, preserve,
   and deliver content and documents
   related to organizational processes.
    ECM tools and strategies allow the
    management of an organization's
 unstructured information, wherever that
           information exists. [3]
 Enterprise content management
 The five ECM components and technologies
 of the ECM model were first defined by
 AIIM ( Association for Information and
 Image Management ) as follows:
 capture 
 manage 
 store 
 preserve 
 deliver 
 Enterprise content management
    The model includes in the "Manage" category
               five traditional application areas:
                  document management (DM), 
       collaboration (or collaborative software, 
  web content management (WCM) (including 
                                     web portals),
 records management (RM) (archive and filing 
   management systems on long-term storage
                                      media), and
     workflow/business process management 
 Enterprise content management
                                                                                                                         ECM market development

       Prior to 2003, the ECM market was dominated by a number of medium-sized independent vendors that fell into two categories. Those who had
originated as Document Management companies (Advanced Processing & Imaging, Documentum, FileNet, OpenText) and had begun adding
         on management of other enterprise content and those who had started as Web Content Management providers (Interwoven, Vignette,
    Stellent) and begun trying to branch out into managing other types of content such as business documents and rich media. Larger vendors
                                     such as IBM and Oracle also had offerings in this space and the market share remained largely fragmented.
           In 2002, Documentum had added collaboration capabilities with its acquisition of eRoom while Interwoven and Vignette countered with their
         respective acquisitions of iManage and Intraspect. Similarly, Documentum purchased Bulldog for its Digital Asset Management (DAM)
            capabilities while Interwoven and OpenText countered with acquisitions of MediaBin and Artesia. OpenText also acquired European
                                                                                 companies IXOS and Red Dot to shore up its software portfolio.
 In October 2003, EMC Corporation began a period of market consolidation that continues today with a $1.5B USD acquisition of Documentum. This
      acquisition led to the creation of a new category, Information Lifecycle Management (ILM) that looked at the management and storage of
  content holistically from end user to software to middleware, to database with a particular focus on IT governance and management; change
 control processes; requirements for system availability and recovery times; and service level agreements. Soon EMC's primarily competitors
 in the database space responded as IBM purchased FileNet and Oracle purchased Stellent in 2006. OpenText also purchased Hummingbird
                                                                                                                                       in 2006.
        Today, OpenText, Interwoven, and Vignette remain the three primary independent ECM vendors with OpenText far outpacing Interwoven and
   Vignette in terms of revenue and customer base. Other ECM vendors include Infonic's Document Manager, Computhink's ViewWise, IBM's
          FileNet, EMC's Documentum, Laserfiche, ColumbiaSoft, Microsoft Office SharePoint Server 2007, Hyland Software's OnBase, Xerox
DocuShare, and Saperion.[10] Ever-Team, SunGard EXP, WAVE Corporation, Objective Corporation, and Xythos Software have been added
                                                                                               in the Gartner Magic Quadrant for ECM 2006.[11]
       In early 2007, independent analyst firm CMS Watch cited substantial turbulence among many ECM vendors, suggesting that even some of the
      biggest players in the market were undergoing significant changes. In addition 2007 has seen the emergence of Open Source options for
        ECM supplied by Nuxeo and Alfresco, along with S-a-a-S (Software as a Service) from Spring CM. In 2008 Jumper Networks released
  Jumper 2.0 the first ECM driven by a collaborative bookmarking engine.[12] And in 2008 Sense/Net released Sense/Net 6.0, the world's first
  enterprise grade, open source application suite for building integrated Enterprise Content Management (ECM, ECMS) and Enterprise Portal
 (EPS) solutions running on the .NET platform. Alan Pelz-Sharpe (2007-04-23). "Enterprise Content Management Marketplace: Opportunities
                                                                                                                    and Risks". CMS Watch.[13]
 Enterprise content management
     According to Gartner as of 2007,[14] the ECM market leaders were Open Text Corporation, EMC (Documentum), IBM and Oracle
                       Hewlett-Packard (HP) entered the ECM space with its acquisition of Australian company Tower Software in 2008.
   There are a number of software companies that have sprung up to develop applications to complement ECM with specific functions
      and features. There are companies that provide third party document and image viewers such as LEAD Technologies, MS
Technology and Accusoft. There are companies that provide workflows such as Office Gemini, SpringCM, and docAssist. There
                                                                        are also several companies that provide plugins for ECMs.
      The Web 2.0 wave has brought new players to the market with strength in web-based delivery. Koral,, and EchoSign, all
                                       available on the AppExchange platform, are representative of this trend.[15]
   On January 22, 2009, British software company Autonomy Corporation announced that it was acquiring Interwoven for $775 million.
   According to the official press release, "The combination of Autonomy's Meaning Based Computing technologies (IDOL) (with
      its ability to understand content) with Interwoven's suite of products (focussed on managing the interactions of people and
content) will create a new set of technologies, updating and enhancing Interwoven's products by significantly reducing the levels
          of manual effort now required. These technologies are ready to address the new need for manage-in-place and extend
  Autonomy's reach into a new customer base. Interwoven's products know what the customer interactions are, and Autonomy's
                                                                                 IDOL will allow them to know what they mean."[16]
      Gartner estimates that the ECM market is worth approximately $2.9 billion in 2007; this is expected to grow at a CAGR of 12.9%
        through 2011. After a plethora of industry consolidation, only three or four major companies are left in this space, and the
industry as a whole is undergoing a significant transformation as Microsoft commoditizes content management components.[17]
      According to Gartner, by 2008 75 percent of Global 2000 companies will have a desktop-focused and a process-focused content
          management implementation (0.9 probability) and ECM will continue to absorb other technologies, such as digital asset
    management and e-mail management. Gartner also predicted that there will be further market consolidation, acquisition and
                                                        separation of vendors into platform and solution providers.[citation needed]

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