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									JOANNE G. HERZOG,                Information Systems, Project Management
      Contact Information Available Upon email Request | jherzog@jherzog.info | Portfolio Website
http://www.jherzog.info/resume/ | LinkedIn http://www.linkedin.com/pub/joanne- herzog/37/b4b/448

Talented, innovative and motivated recent university graduate with 9 years of progressive experience in the
Hospitals & Healthcare industry, seeking an Information Systems Specialist or Project Management position.
Well known for my common-sense and integrity.

Technical Expertise: MS Office Suite 2007 & 2010 / Windows 7, Vista & XP / MS Visio / MS Project / Access /
VB /.Net / ADO / SQL / C# / HTML / CSS / JavaScript / Meditech SCM / Centricity EMR / MMM / Quick Books /

Other Specialties: application development & design, document imaging systems, data analyst, customer
service, logical and analytical problem solving, development of training materials, article and SOP writing,
business process re-engineering, liaison/mediator, technical research, writing technical manuals as well as
marketing pieces.

EMPLOYMENT

Business Office Manager, INLAND EMPIRE OILSEEDS, LLC: Odessa, WA                                   2009-2010
   Supported VP Operations & CFO in the day-to-day operational management of the company including
    purchasing, resource management, budget management, inventory management and analysis & reporting.
   Identify, analyze, document, and follow-up on key operating issues. Develop key performance metrics to
    improve organizational efficiency; work with upper-management on re-engineering efforts to build sustainable
    processes.
   Handle regulatory reporting compliance issues and customer service calls.

Medical Staff Coordinator, COLUMBIA BASIN HEALTH ASSOC.: Othello, WA                                 2004-2008
   Medical/Technical Writing - develop and maintain training materials, independent design and development of
    staff presentations, create and implement a provider orientation and evaluation system, work with medical
    staff, hospital administration and legal counsel to develop Medical Staff Bylaws. Initiate expansion of a
    clinical rotation program for PA-Cs and dental students.
   Ensured compliance to pass JCAHO audits.
   Serve as training coach and liaison for Medical Staff.
   Utilization review using Excel pivot tables with OLAP cube to analyze data.

Full-Charge Bookkeeping, Clerical Support, EXPRESS PERSONNEL, Moses Lake, WA                      Mar-Oct 2004
   Full-charge bookkeeping services: G/L, A/P, A/R, statement reconciliation, month-end journal entries.
    Quarterly state & local tax preparation and payment. Prepare internal financial statements.
   Regulatory reporting at the state and federal levels for permits, licenses, loan and grant funding covenants.
   Manage petty cash and office supply budget. Inventory and service contract management.

Lead Office Coordinator, Plant Services Dept., SAMARITAN HEALTHCARE: Moses Lake, WA 1999-2004
   Supervise Clerical Staff and Interns.

   Administration of hospital equipment database, resolve identified data integrity issues utilizing MS
    Access tools and organizational policies and procedures. Complete software customizations ranging
    from basic to complex.
   Initiate redesign of service and purchasing workflow processes to capitalize on efficiencies gained via
    development of access database. Designed and maintained department intranet webpages.
   Develop and maintain SOPs and training materials; ensure compliance to pass DOH audits.
   Independently manage client communication ensuring accurate and timely follow-up to Client
    questions and issues.
JOANNE G. HERZOG, Information Systems, Project Management
        1343 E. Sandpiper Circle, Moses Lake, WA 98837 | (509) 765-0646 | jherzog@jherzog.info | Portfolio Website
        http://www.jherzog.info/resume/ | LinkedIn Profile http://www.linkedin.com/pub/joanne-herzog/37/b4b/448

PROJECT HISTORY

EMR Upgrade | GE Centricity | Columbia Basin Health Association
Analysis and data collection of the requirements of medical staff and clinical work flow. Formulary
development, design of GUI templates to support providers and business analyst with Rx workflow. Execute
scripts for post-deployment error resolution, data integrity checks and capture of unstructured data.
Development of in-house training materials.

BI Tools for KPIs | VB, OLAP, Excel | Inland Empire Oilseeds, LLC
Design ERD model, develop Access database to capture and retain data, use Excel pivot tables with an OLAP
cube to analyze the data, and VB scripting in Excel to create KPI dashboard with drill-down capability and
scorecard.

BPI Purchasing & Inventory Management | Meditech CRM, Excel, VB | Samaritan Healthcare
Map purchasing and inventory management processes, import data from internal applications using Excel
pivot tables, deploy upgrade of existing database and Meditech CRM interface, create supporting user forms
and reports via drag & drop interface. Results: 15% decrease in expenditures, 5% decrease in man hours.

SQL Database Application Design | VB, ADO .Net | BBCC
Team project to design real time, working, SQL relational database for BBCC Aviation School. Build included
an aircraft maintenance module, pilot licensing module and standard student, instructor, and classroom
modules. Scope included objectives & implementation, EER diagram, relational design, normalization analysis,
query design and implementation. Role: systems analyst responsible for requirements gathering, creating
GUI screen mockups for programmers and stakeholder communications. (Currently in use by Aviation School)

Website Development | SQL, SharePoint, Expressions | WSU
Team project designed to provide hands-on experience of all phases of Project Development Life Cycle
through design and deployment of an entertainment website. Role: systems analyst, documentation
specialist. Develop and maintain document version control, project schedule, tasks and resource utilization.
Create project Communication Plan, Risk Mitigation Plan, Lessons Learned Summary and Project Dictionary.

iPhone Web App Design & Development | HTML, CSS, JavaScript | WSU
Build a fully interactive smartphone (iPhone 3GS) app using HTML, CSS and JavaScript. Accomplishments:
realistic business simulation game, intuitive interface without page changes, continuously accessible inventory
levels, save and resume game function, market based supply and demand, cumulative financial report.

EDUCATION
BA Degree, Management Information Systems (MIS), summa cum laude (3.89), Washington State University.
       Certified minor in Economics
AAS Degree, Computer Science, summa cum laude (3.93), Big Bend Community College

PROFESSIONAL CERTIFICATIONS
CPHIT, Certified Professional Health Information Technology
Professional (Technical) Writing Certificate, WSU
Certified QuickBooks User, Intuit
ICS-100, IS700, National Incident Management System
JCHAO, Ambulatory Healthcare Accreditation & Compliance
HIPAA, Ambulatory Healthcare Accreditation & Compliance

HONORS & AWARDS
Washington State All-Academic Award, WSU Global Case Competition, Honorable Mention
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