Clifford A. Goodwin
Waltham, MA 02453
(508) 241-4623 (mobile) (781) 642-0463 (home office) email@example.com
National Account Manager / Major Account Manager / Client Relationship Manager
Accomplished sales leader with a track record of success in both identifying and closing new
revenue opportunities, while meeting client management objectives
Recognized for maintaining high customer satisfaction and retention while creating repeat
business opportunities, as a result of strong customer relationships
Proven ability to consistently develop new business with existing customer base and develop
new channel opportunities.
Persuasive written and oral communicator with highly successful negotiation skills
Ability to optimize internal resources to meet both customer and company goals
Sales Management Channel Management Enterprise Account Management
Client Services Account Retention Strategies Business Development CRM Tools
Sales Representative Supervision / Mentoring / Training Consultative Sales
GROUP BUSINESS SOFTWARE, Waltham, MA 05/2011 to present
Lotus optimization and Domino application migration technologies for global enterprises moving to
IBM X-Pages, SharePoint, Google Apps, application mobilization initiatives to IOS, RIM, Android.
Engagement Manager – Business development and major client management, Southeast
PwC: $400K new licensing and maintenance, now positioned for larger application projects
World Bank: $100K for licensing, maintenance, and application assessment project
EPA: Saved $30K annual maintenance and established new migration services project
In first 6 months, built a $4M pipeline for new application migration service offering
ISOFTSTONE, INC., / NETBRAIN TECHNOLOGIES, Burlington, MA 04/09 to 05/2011
China-based provider of outsourced technology services, business process outsourcing services.
Director Of Network Services
Started iSoftstone’s initial network solutions practice, including their first reselling
partnership with NetBrain Technologies in Burlington, MA
Devised initial “go to market” plan, including product and service deliverables, sales and
marketing materials, and CRM Salesforce.com prospect database.
Managed technical staff and joint consulting / service projects
PERFMAN, INC., Bethlehem, PA 02/08 to 03/09
Software solutions for performance/ capacity planning, virtual server management
Eastern Regional Sales Manager
One of two US regional managers; managed a large customer base that covered New England, Tri-
State area, and Mid Atlantic through Florida. Focused on increasing revenue from existing customers
with strategic events to acquire new accounts
Generated $350K in revenue with the Federal Reserve Bank of New York and $100K in additional
income through business with Meloche Monnex
Establish selling process for Perfman’s new virtualization solution
Identified and qualified new software sales opportunities with both existing client base and new
Clifford A. Goodwin Page 2
OPNET TECHNOLOGIES, Bethesda, MD 5/05 to 02/08
Software and services, application performance, network configuration, and capacity planning solutions
Regional Account Manager
Managed enterprise account relationships in greater New England, including State Street Bank, Fidelity,
EMC, Staples, Raytheon, John Hancock, G-Tech, Citizens Bank, The Hartford and Northeast Utilities
Increased software sales revenue over $2M, through both existing client base and new enterprise
customer accounts in New England
Increased revenue 102% by securing repeat business from existing customers.
Built and managed the Cisco channel reseller relationship in New England, and established new
customer relationships at Partners Healthcare, Chase Paymentech, The Commonwealth of
Massachusetts and others.
ITRACS CORPORATION, Tempe, AZ 11/00 to 4/05
Network infrastructure documentation, framework tools, assets, and help desk.
Regional Sales Director
Secured $1.5M sale to JP Morgan Chase, iTRACS’ largest single new account contract
Established new major accounts including Time Inc., Reuters, US Senate, NIH / National Library of
Medicine, Lockheed, State of Georgia, and Wyeth Labs, resulting in over $4M in new revenue
Established multiple partnerships with CSC, Henkels & McCoy, and Aptiss in Washington, DC
INTEQ CORPORATION, Burlington, MA 11/98 to 10/20
Software reseller / ITSM consulting firm for HPOV framework and Remedy help desk software.
Client Business Manager
Sold consultative services for framework help desk, company transitioned to MSP model
Provided consultative services to Media One, Thomson Financial, State Of Massachusetts
Sold $2M in software/services to Thomson Financial, the largest sale in InteQ history at that time.
Manufacturers Services: first InteQ MSP client, closed 4/2000, revenue $8K per month
SR RESEARCH, INC., Westwood, MA 10/97 to 11/98
Company provided financial risk analysis and process automation software, became Ecredit.com
National Account Manager
Sold SR’s lease application processing engine to small ticket leasing and sub-prime financing
companies from New England through the mid-west -- 113% of quota in 1998.
Managed implementation / development issues between customer base and engineering staff.
REUTERS AMERICA INC., Boston, MA 1989 to 1997
International news and market data provider
Regional Sales Manager, Quotron Applications
Managed multiple sales representatives focused on account retention after Reuters acquired Quotron.
Converted 100% of Quotron accounts to latest Windows based solution.
Achieved 115% revenue retention.
EDUCATION / CERTIFICATION / PERSONAL
Bachelor Of Science Degree Business Administration, Marketing
Northeastern University, Boston, MA
Associate in Science Degree Aviation Technology - Flight Program
Lincoln College (part of Northeastern University)
ITIL Training ITIL Foundation Certification
Shoheiryu Okinawan Karate North Attleboro, MA, 4th degree black belt (Yondan) ranking