Online PR & Customer Support Case Study

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Online PR & Customer Support Case Study Powered By Docstoc
					                  • How to influence communities and audiences that exist solely
                    on the Internet using online channels.
Challenges        • Online brand reputation monitoring and management for
                    DSIJ.in
                  • How to provide after sales supports on social media for DSIJ.in

                        • To implement parallel after sales support system for DSIJ.in on
      Objective           social media
                        • Effective online reputation monitoring and management to
                          protect brand destruction



                  • To handle 5 lakhs subscribers’ complaints is very tedious task in front of
                    support team. Has come up with online media support channel and
                    implemented successfully. While promoting product on social media has
   Thought          been maintain good relationships with fans to pick out influencer, manager
                    & leaders. Ask them to post testimonials on DSIJ.in social platforms.
   Process
Impact: After Sales Support & Public Relations Few Examples

				
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posted:7/3/2012
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Description: Online PR & Customer Support Case Study.