Delilah Gomez by jennyyingdi


									                               Delilah Gomez, MSM, PMP
12404 Rusted Nail Cove                                                            (512) 466-4928
Austin, Texas 78750                                                     

                 Senior Business System Analyst / Project Manager
                     Vision ..… Leadership ..… Collaboration ..… Execution ..… Results

        Experienced defining strategic business processes, researching and documenting product
         design, capabilities, and compatibility.
        Committed professional, qualified by academic and professional successes in web applications
         design and development. (JAVA, HTML, SQL, XML)
        Expert communication skills to collaboratively work with enterprise departmental leads to elicit
         and analyze requirements and act as interface between the business and technical teams.
        Detail-oriented with a proven record of effectively managing multiple tasks without compromise to
        Knowledgeable of standards for creating business requirements documents (business rules, use
         cases, user stories), technical documents (Data requirements), project documents (Project
         Charters, Project Status Reports), and specifications (Software Requirements Specification).

Professional Experience

  Senior Business Analyst                                         Nov 2011 to Contract Ending
  Wells Fargo (Strategic Staffing Solutions - Contract)
    Initiating and planning business/process reviews with appropriate business stakeholders in
        preparation for the creation of business requirements documentation and / or process flows.
    Responsible for completing process analysis, identifying procedural and control deficiencies and
        recommending and implementing solutions.
    Efficiently working on multiple projects with multiple business groups.
    Working with Project Management Office and Project Managers to jointly complete projects
        efficiently and successfully for our customers.
                                                                Feb 2011 to Oct 2011
  USAA (Strategic Staffing Solutions - Contract) – (New Technologies - $1 Million)
    Working with users and Subject Matter Experts(SME) to identify business process enhancements
        for mobile devices (smart phone devices, tablet devices).
    Attending cross-functional department meetings concerning mobile functionality.
    Performing and documenting business analysis for mobile devices in business channels and
        markets. (Banking, Insurance, Investments, Retirement)
    Working with Project Managers to create documentation supporting business recommended
    Acting as Project Coordinator for Mobile Marketing releases on mobile devices.

  Substitute Teacher                                           Dec 2010 to Feb 2011
  Round Rock Independent School District (RRISD)
    Followed lesson plans instructing students in all grade levels.
    Adapt to different schools and different subject areas.
    Leadership responsibilities.

  Project Management/Business Analyst                             Aug 2010 to Oct 2010
  Dell Inc. (Razorfish, Inc. - Contract) – (Next Generation E-Commerce - $5 Million)
     Worked with project managers to identify global online business process enhancements.
     Participated in international meetings/conference calls concerning enterprise online business.
     Analyzed and documented requirements, requirement constraints and stakeholder limitations.
     Participated in discussions with IT concerning pilot to start their platform conversion.
Delilah Gomez                                                        

  Business Analyst/Project Management                           Mar 2010 to Aug 2010
  Ventana Del Sol Organization - Volunteer
    Participated in discussions with cross-functional team on the business needs of a web application.
    Interfaced closely with customers and development team to elicit requirements.
    Researched usage of a Drupal platform or WordPress platform.
    Produced Project Management documents with Sales (CRM) tools.

  Senior Business Analyst/Project Coordinator                      Jan 2008 to May 2009
  HHSC IT (Malteo, Inc. - Contract) – (HHSC Agency Improvements - $.5 Million)
    Researched and analyzed customer’s business processes (As-Is) to identify improved IT
      strategies in order to create Project Charter.
    Gathered customer requirements for a business workflow web application using various tools:
      Joint Application Development (JAD) sessions, Business Workflows, Use Case Modeling, and
      application prototypes. Using such tools resulted in client interaction and input for a detailed
      matrix of project requirements.
    Worked closely with project stakeholders and users, documenting and communicating all project
      activities and statuses.
    Developed technical documents, Database Models, Use Cases, Report requirements, for the
      development team to create a web application.
    Policy Development Project: Worked closely with customers designing a strategic web application
      to meet the business needs of three different Medicaid groups. Design and development included
      work flows, timelines, reporting capabilities, uploading files, and authentication and authorization
      capabilities. Based on a J2EE 3-tier architecture utilizing JAVA, HTML, CSS, and JavaScript.

  Senior Business Analyst                                         Dec 2004 to Aug 2007
  HHSC IT (Titan Solutions Group - Contract) (HHSC Agency - $2 Million)
    Worked closely with project stakeholders and users (25 agencies all over Texas) to understand
      the business model and project scope.
    Researched and analyzed customer’s business processes, each using their own database and
      software solutions, to identify improved IT strategies.
    Gathered customer requirements using various tools such as: Joint Application Development
      (JAD) sessions, onsite visits, user surveys, User Workflows, and Use Case Modeling.
    Created project application documents: Use Cases, Data Field Definitions, Field Visit Reports,
      Project Status Reports.
    Produced User Interfaces/Prototypes for customer reviews and project approval.
    Created Test Cases and test data from Use Cases and performed testing of application insuring
      quality standards.
    Worked with User Acceptance Team to perform, monitor, and document application testing results
      using the Requirements Traceability Matrix.
    Designed, developed and tested (SQL Tools) report functionality used on website.
    Ensured 508 compliance by applying standards (accessible by people with disabilities) to web
    Used XML and DOM to standardize and import agency data into one common database.
    Participated in all phases of the Development Life Cycle (scope, analysis, design, code, test,
      deployment, training and documentation).
    2-1-1 Project: Completed web application from start to finish using the Full Development Life
      Cycle. Implemented new functionalities and maintained existing application. The functionalities
      designed and developed included search capabilities, reporting capabilities, uploading files (XML),
      and secure functionalities requiring logging capabilities. The system was based on a J2EE 3-tier
      architecture utilizing JAVA, HTML, CSS, JavaScript, JSPs, Struts, XML, DOM, Perl 5, Oracle 9i.

Resolution Specialist                                            Feb 2004 to Oct 2004
 Dell Inc. (Spherion Inc. – Contract)
Delilah Gomez                                                       

    Provided escalated technical support to Dell customers who had worked with other technical
      representatives and had determined escalation to a 2nd tier support team was necessary.
    Interfaced with customers at a detailed level to gather all information needed to ensure a correct
      and efficient resolution.
    Provided customers with problem explanations of cause and explained solutions and necessary
      steps to implement solutions.
    Assigned additional projects that were unique in nature and require strong analytical ability.
    Documented in detail each problem and resolution.
    Assured customer satisfaction when determining corrective solutions for technical issues.
    Considered cost factors to clients and company when implementing solutions.
    Response times were always met when providing technical support to clients.
    Increased company efficiency and effectiveness by providing feedback on company procedures.

Senior Analyst/Technical Team Lead                               Sept 2000 to Mar 2003
 C-bridge Corp.
    Completed web-based projects, including project lead tasks as well as application development.
    Managed a team using the Rapid Delivery Methodology development life cycle.
    Interfaced with client, gathered requirements, documented projects technical information, created
      a website prototype, approved all information with client and managed the project implementation.
    University Web Project: Completed two web applications. Functionalities designed and developed
      included reporting capabilities, uploading files, downloading files and processing transactions
      using Common Line standards. Based on a J2EE 3-tier architecture utilizing JAVA, HTML, JSPs,
      AS400 RPG calls and Websphere 4.0.
    Loan Portal Project: Worked on the specifications, design and development of a security
      administrative console worth about $400,000. Designed and implemented Single Sign-On
      capabilities and electronic signatures using E-pin. Used Lotus Domino Directory Services (LDAP),
      JNDI and Websphere 4.0. Designs based on J2EE 3-tier architecture.
    Release E Project: Developed a major high-tech company’s enterprise B2E client intranet portal
      using Tibco Portal Builder. Designed the portal architecture, documented the design principles,
      developed Single Sign-On approaches, created content, layout, personalization templates, and
      integrated existing applications into the portal.

 System Engineer                                                 May 1990 to Sept 2000
 Electronic Data Systems Corporation (EDS)
    Provided technology solutions to clients from different industries: communications, billing, stock
      brokerage, health care, state government and world sporting events.
    Utilized EDS Software Life Cycle methodologies (SDLC) to gather project requirements, design
      the best technologies, and implement projects on customer sites or remote sites.
    Developed and customized a major stockbroker’s system for the Internet B2C project. Used JSP
      pages, JavaScript and HTML for developing Internet pages and Visual Age for Java development
      environment. Developed queries using SQL for retrieving data in different formats.
    Created a customized communications billing system. Technologies included Sapphire Web
      Server and Bluegill 1to1 Server to take mainframe print streams of bills and reproduce for
      customers to view and make payments. Design functionality included allowing customers to
      download bills into excel sheets.
    Produced a Workflow Management Application used to track business processes across multiple
      enterprise platforms. Used C++, Inconcert Workflow and OO techniques for development.
      Created models and sequence diagrams using UML and Rational Rose. Employed
      ObjectQ/DSAP to communicate between both legacy and new systems.
    Transferred and maintained State Comptroller Accounting System. Transferred State Budget
      System from an EDS IBM Mainframe to a State IBM Mainframe. Involved in resolving customer
      software problem issues, analyzing software changes and producing time estimates. Performed
      cycle on-call duties and fixed cycle software problems. Trained users on new system.
    Part of the Implementation Team tasked to provide a custom report application at Army hospitals
      all over the US.
Delilah Gomez                                                     

Technical Skills

        Industry Tools               Development              Graphics                 Platforms
  Object Oriented Analysis and           JAVA                  Adobe              Windows NT
  Design (OOAD)                                             Dreamweaver
  Unified Modeling Language            JavaScript               Flash             Windows XP
  Rational Unified Process               HTML                 Fireworks                  UNIX
  Agile Software Development              CSS                 Freehand                 Oracle 9i
  Microsoft Suite (Project,               XML                 Illustrator               Sybase
  Excel, PowerPoint, Visio)
  Issue Tracking Systems –             SQL/Toad              Photoshop
  PVCS, Bugzilla


 Masters of Science in Management (Information Systems Security)
 Colorado Technical University (Colorado Springs, CO)         December, 2004

 Bachelors of Science in Systems Design - University of Texas (San Antonio, TX)

 Associate Pre-Engineering - Austin Community College (Austin, TX)


 Project Management Professional (PMP) Certification                 December, 2009
 IT Project Management                                               August, 2009
 MCTS Microsoft Project                                              September, 2009
 Information Systems Security Certificate                            May, 2004
 Project Management Training                                         December, 2004
 Web Design using Multimedia                                         August, 2003
 JAVA Certification                                                  February, 2000

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