Client Employee Benefits Account Service Manager in Boston MA Resume Anne Brutnell by AnneBrutnell


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									Anne M. Brutnell
Quincy, MA 02169                            347-613-3017        


Employee Benefits Professional with broad experience in implementing a variety of programs
contributing towards the creation of solid benefits programs. Skilled in clarifying issues,
advocating solutions, mobilizing cross-functional support, and facilitating decision making in
complex situations. Healthcare insurance, employee benefits and insurance brokerage
experience. Core knowledge base and competencies include:

                   Client Relations                     Marketing Analysis
                   Customer Service                     Strategic Planning
                   Implementation                       Cost Analysis

                             PROFESSIONAL BACKGROUND

ING/ReliaStar Life Insurance Company, Braintree, MA
Client Account Manager                                                             2008 to 2012
     Partnered with multiple third party administrators, brokers and sales staff in the creation
       and development of strong relationships.
     Corresponded with clients and third party administrators for data collection.
     Initiated internal documentation and electronic submission for policy creation with over
       90% exceeding standard completion timing.
     Resolved client claim, eligibility and other service issues in a timely manner.

Clean Harbors Environmental Services, Norwell, MA
Benefits Manager                                                                   2007 to 2008
    Streamlined plan designs for the health and welfare benefits of 3 major acquisitions.
       Benefits include medical, dental, life, disability and 401(k) plan designs.
    Promoted a wellness fair for 5.000 employees with 10 vendors.
    Participated in the health & welfare renewal process.
    Managed the COBRA administration.
    Provided individual counseling to employees and dependents regarding benefit options
       and alternatives.
    Conducted new hire orientations and managed open enrollment process in PeopleSoft.
    Established automated processes for various company–sponsored benefits.
    Led the annual “Making Strides Against Breast Cancer campaign.” Established team
       webpage, distributed communication pieces, coordinated event day activities.
    Shared in the creation of the company newsletter. Contributed articles for newsletter.
Aon Consulting, Inc., Boston, MA
Client Account Manager                                                          2006 to 2007
     Managed the day to day benefits of 3 external clients, including a 5,000 employee client.
       Benefits included medical, dental, life and disability.
     Coordinated the marketing and renewal process for the various benefits offered to the
     Maintained strong vendor relationships.
     Created benefit comparisons of the existing and potential clients.

Corporate Consulting Services, LTD New York, NY
Senior Benefits Consultant                                                      1999 to 2006
    Developed benefit strategies with potential and existing clients that incorporated their
       benefit and financial objectives.
    Marketing new and existing clients with major carriers for life, medical, dental, disability
       and 401(k) insurance benefits.
    Prepared and presented group renewals to existing clients to determine whether
       marketing coverage was appropriate.
    Coordinated and conducted enrollment meetings.
    Supervised employees and interns with data entry project for client information system.

                         ADDITIONAL RELATED EXPERIENCE

Frenkel & Co., Inc., New York, NY                                                1998 to 1999
Account Executive

CIGNA HealthCare                                                                 1989 to 1998
Client Service Representative-New York, NY

Implementation Specialist-New York, NY

Benefit Summary Specialist-Bloomfield, CT

Benefit Administrator-Bloomfield, CT

CIGNA Group Pension Division-Hartford, CT
Account Administrator

                                ACADEMIC CREDENTIALS

CEBS - GBA designation
Certified Health Coach, Institute of Integrated Nutrition, SUNY Purchase, NY
MBA in Healthcare Administration, Western New England College, Springfield, MA
Bachelor in Business Management/Political Science, Emmanuel College, Boston, MA

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