Anne M. Brutnell
Quincy, MA 02169 347-613-3017 firstname.lastname@example.org
Employee Benefits Professional with broad experience in implementing a variety of programs
contributing towards the creation of solid benefits programs. Skilled in clarifying issues,
advocating solutions, mobilizing cross-functional support, and facilitating decision making in
complex situations. Healthcare insurance, employee benefits and insurance brokerage
experience. Core knowledge base and competencies include:
Client Relations Marketing Analysis
Customer Service Strategic Planning
Implementation Cost Analysis
ING/ReliaStar Life Insurance Company, Braintree, MA
Client Account Manager 2008 to 2012
Partnered with multiple third party administrators, brokers and sales staff in the creation
and development of strong relationships.
Corresponded with clients and third party administrators for data collection.
Initiated internal documentation and electronic submission for policy creation with over
90% exceeding standard completion timing.
Resolved client claim, eligibility and other service issues in a timely manner.
Clean Harbors Environmental Services, Norwell, MA
Benefits Manager 2007 to 2008
Streamlined plan designs for the health and welfare benefits of 3 major acquisitions.
Benefits include medical, dental, life, disability and 401(k) plan designs.
Promoted a wellness fair for 5.000 employees with 10 vendors.
Participated in the health & welfare renewal process.
Managed the COBRA administration.
Provided individual counseling to employees and dependents regarding benefit options
Conducted new hire orientations and managed open enrollment process in PeopleSoft.
Established automated processes for various company–sponsored benefits.
Led the annual “Making Strides Against Breast Cancer campaign.” Established team
webpage, distributed communication pieces, coordinated event day activities.
Shared in the creation of the company newsletter. Contributed articles for newsletter.
Aon Consulting, Inc., Boston, MA
Client Account Manager 2006 to 2007
Managed the day to day benefits of 3 external clients, including a 5,000 employee client.
Benefits included medical, dental, life and disability.
Coordinated the marketing and renewal process for the various benefits offered to the
Maintained strong vendor relationships.
Created benefit comparisons of the existing and potential clients.
Corporate Consulting Services, LTD New York, NY
Senior Benefits Consultant 1999 to 2006
Developed benefit strategies with potential and existing clients that incorporated their
benefit and financial objectives.
Marketing new and existing clients with major carriers for life, medical, dental, disability
and 401(k) insurance benefits.
Prepared and presented group renewals to existing clients to determine whether
marketing coverage was appropriate.
Coordinated and conducted enrollment meetings.
Supervised employees and interns with data entry project for client information system.
ADDITIONAL RELATED EXPERIENCE
Frenkel & Co., Inc., New York, NY 1998 to 1999
CIGNA HealthCare 1989 to 1998
Client Service Representative-New York, NY
Implementation Specialist-New York, NY
Benefit Summary Specialist-Bloomfield, CT
Benefit Administrator-Bloomfield, CT
CIGNA Group Pension Division-Hartford, CT
CEBS - GBA designation
Certified Health Coach, Institute of Integrated Nutrition, SUNY Purchase, NY
MBA in Healthcare Administration, Western New England College, Springfield, MA
Bachelor in Business Management/Political Science, Emmanuel College, Boston, MA