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									    HP
    EXAM HP2-E50
    Consultative Selling of HP Mission Critical Technical
    Services




    Type:          Demo
    For More Information: http://www.test4prep.com/HP2-E50.html




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    Question: 1

    What are the key difference related to reactive support when comparing Proactive 24 (P24), Critical
    Advantage (CA), Critical Service (CS), and Mission Critical Partnership (MCP)?

    A. MCP, CS, and CA have access to the Global MC Solution Center (GMCSC); P24 includes standard
    call process.
    B. MCP and CS have access to the GMCSC; P24 and CA include standard call process.
    C. P24, CS, and CA have access to the GMCSC; MCP has a higher priority in GMCSC.
    D. MCP has access to the GMCSC; CS and CA have access to the Response Center (RC); P24 has no
    access to either the GMCSC or the RC

                                                                                Answer: A

    Question: 2

    What is NOT a fundamental element of HP's Mission Critical Services?

    A. an Account Support Team who knows their customer's IT environment
    B. proactive support for technologies to avoid service outages
    C. warranty-based hardware break/fix support
    D. continual IT Service Management improvement
    E. access to HP's Global Mission Critical Solution Center through Priority Recovery
    F. serviceability tools to optimize configuration and reduce incident duration

                                                                                Answer: C

    Question: 3

    What is the main aim of a consultative selling approach?

    A. to more accurately sell exactly what the customer asks for
    B. to not just focus on product, but discover customer needs through effective questioning and
    preparation
    C. use open and closed questioning techniques so the customer will be able to determine their own
    specific needs
    D. to accelerate the sales cycle to ensure deals can be closed as quickly as possible

                                                                                Answer: D




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    Question: 4

    What preparation steps do NOT need to be taken in advance of the IT to Business Alignment
    Workshop? (Select two.)

    A. If not known already through existing Sales teams, research the customer business background.
    B. Ask the customer to complete a questionnaire for details on existing service levels and ITSM
    maturity.
    C. If data is already published via publically available financial reports, prepare cost of downtime
    estimates.
    D. Conduct a detailed activity review of all previous incidents logged to the HP Response Center.
    E. Develop clear objectives (e.g. potential target MC opportunity), an agenda, and logistics.
    F. Prepare customer presentation template including target MC service overview.

                                                                                Answer: BC

    Question: 5

    Based on an evaluation of your customer's Governance and Strategy aspect of their ITSM maturity
    with respect to business continuity management, a full Business Impact Analysis (BIA) needs to be
    carried out for each business process. Which finding would score a "2" on this evaluation?

    A. BIA and Financial Management have a common understanding of cost of downtime. BIA is used by
    Availability Management as well as IT Service Continuity Management to set targets.
    B. A formal BIA has been completed for each vital business function (VBF), including analysis of direct
    and intangible costs. RPO and RTO are agreed and documented.
    C. Vital business functions (VBFs) have been identified. The consequences of failure of each VBF are
    understood and documented.
    D. No BIA has been undertaken, results are out of date, or only an informal understanding of
    business impact exists.

                                                                                Answer: B




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    HP
    EXAM HP2-E50
    Consultative Selling of HP Mission Critical Technical
    Services




    Type:          Demo
    For More Information: http://www.test4prep.com/HP2-E50.html




      Get Complete Collection of HP2-E50 Exam's Question and Answers.
4     http://www.Test4Prep.com

								
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