Letting and Management Services
Welcome to HomeXperts
letting and management
services for landlords
HomeXperts are specialists in the sales, letting, and management of quality
residential property. We oﬀer a ﬁrst class service for all kinds of landlords from
professional investors with sizable portfolios to individuals who want to go
travelling for a year and require peace of mind, knowing that their home is in
safe hands while they are away.
Our extensive knowledge and experience of the lettings market helps guide
landlords through the mineﬁeld of regulations and legislation involved in
letting a property. Our agents are able to oﬀer good practical advice on how
to receive the best return from your property in rental income and capital
HomeXperts agents are forward thinking and use the latest industry-leading
technology to oﬀer you an efficient professional service and to enable us to
market your property eﬀectively and ﬁnd tenants for you.
At HomeXperts we care about you and your property and never
underestimate the importance of excellent customer service.
“Exceptional lettings agents”
Free valuation The local letting market Who rents property
We will conduct a free, no obligation The demand for rental accommodation Rising house prices and higher deposits
valuation and advise you on how much is stronger than ever in today’s ﬁnancial result in fewer ﬁrst time buyers.
you can expect to receive in rental climate. Renting a property is increasingly For young professionals wishing to save
income. We guarantee a realistic well becoming the preferred lifestyle choice of for their deposit, renting a property is
researched valuation based upon current the professional person when choosing often the ﬁrst step. For others, they
market trends and our extensive a home, in both urban and rural areas. prefer to rent due to uncertainty as to
knowledge of the area. how long they will be located in the area.
Marketing your property
As soon as your property is listed with HomeXperts, we can oﬀer highly eﬀective
SMS text messaging and email alerts. This enables us to quickly inform prospective
tenants, thereby creating urgency to view. In addition to our IT marketing, which
is prompt and immediate, we also prepare individual details of your property with
digital colour photography to show it’s best features.
HomeXperts recognise the internets signiﬁcant value as part of our marketing
strategy. We use a wide range of internet based property portals including
Rightmove, the UK’s largest property portal, to ensure exposing your property to the
widest possible audience. Our HomeXperts property website features both internal
and external photographs.
Links - Our agents have forged links with blue chip companies in the area
who are regularly looking for accommodation for new and re-locating employees.
property in the right
way is essential if you
Accompanied Viewings wish to get maximum
All viewing appointments will be conﬁrmed with you whether you are living at the
property or not. Our HomeXperts Agents will always accompany tenants
who look at any of your properties and, whilst in discussion with them, establish and
understand their needs and property speciﬁcations.
Presenting a property
To ensure that you are kept informed regarding the letting of your property,
The foremost requirement is that your
we guarantee regular, constructive feedback on viewings that have taken place.
property is presented clean, fresh and
We understand that time is valuable and often a tenant’s lifestyle may not conform
well maintained as this will then let
to the normal 9-5 hours, so our Letting Negotiators are as ﬂexible as possible oﬀering
quickly and easily to quality tenants.
early evening and weekend viewings.
If you are considering decorating your
What to leave property then we advise that you keep
colours light and plain throughout with
neutral ﬂoor coverings. Curtains and light
In today’s market the majority of tenants are looking for unfurnished
ﬁttings should be in keeping with the
accommodation as they often have their own furniture, however there is still
property. Any kitchen appliances in the
good demand for furnished accommodation particularly with company lets.
property must be clean and in good
In order to make a property appealing in todays market an unfurnished property
should be carpeted, have curtains or blinds, light ﬁttings and a cooker.
“Our agents accompany all viewings”
Strict and thorough tenant
“We have a strict tenant
selection process to ensure
Finding a tenant is easy, but ﬁnding the right tenant takes
experience. All tenants must fulﬁl our application requirements
without exception. We must be entirely satisﬁed that they are we find the right tenant
ﬁnancially secure to take on the tenancy, that they are suitable;
are of good character and will fulﬁl all the requirements of their for your property”
Our HomeXperts agents deal personally with the whole Rental payments
application process, taking a credit reference, employers
references or accountants references should they be self Rents are collected from the tenant on a monthly
employed and proof of earnings. Finding the right tenant is a basis via Standing Order and can be paid into any
crucial stage in creating a successful tenancy and if there is any named account as per your instructions. Your
doubt or uncertainty we will reject their application and take it rental payment is made to you as soon as the
no further. funds are cleared so you don’t have to wait to get
paid. For speed we email the monthly statement
A clear and accurate inventory of account to each owner advising of the rental
monies received, less our commission and any
A full inventory is one of the most important documents in the emergency repairs that have been carried out
letting process and is carried out at the property just before the together with the relevant invoices.
tenant takes up residence. Meter readings are also taken at this
point. Our inventories list the entire contents of the property and
the condition of the décor, when the tenant moves in they are Tenancy Deposit Scheme
asked to independently check the inventory and sign it.
Any alterations made by the tenant must be countersigned and Disputes over deposits are a very common
approved by ourselves minimising the risk of disputes at the end problem in the lettings industry. To attract
quality tenants to our properties HomeXperts
of the tenancy.
use a government approved Tenancy Deposit
Scheme, a completely independent body who
Dealing with maintenance adjudicates in the event of any disputes. Every
problems new tenancy where we hold the deposit is
covered by this scheme and this open and fair
We have our own team of maintenance contractors who are process is obviously attractive to prospective
extremely professional and experienced. They will be instructed tenants.
should a maintenance problem occur at your property. All our
contractors have been interviewed personally, have the correct
indemnity insurance and comply with our code of conduct.
It is essential that we deal with the problem immediately as it
may cause further damage and any expenses incurred will be
deducted from your rental payment. Upon letting your property
we would arrange a monetary limit with you, which would allow
us to go ahead with any small maintenance jobs. Please be
assured that we will always endeavour to keep costs to a
minimum. You may prefer to use your own contactors and we
will happily note their details accordingly.
Management Services 3 superb level of services
HomeXperts oﬀer competitive management services that can be tailor made to suit your individual needs depending
on the type of service you require and the level of involvement you may wish to have.
Full Management Service
Full Management Service is a comprehensive service for our Landlords and covers everything from ﬁnding the
right tenant and taking up the relevant references to arranging and conducting accompanied viewings. We will
drawing up the necessary legal documentation, collect all rents due, carry out regular inspections, deal with
maintenance problems and supervise the daily management of your property.
Drawing up details of your property and listing your Supervising the daily management of your property
property details on our website and other property and dealing with any tenant’s problems
Dealing with reported maintenance problems and repairs
Having a “To Let” sign erected
Holding a deposit
Accompanying potential tenants to your property
Monthly collection of rents and paying monies directly
Interviewing and determining the suitability of into your nominated account
Carrying out interim inspection visits and advising
Taking up suitable references and a credit check you in writing of the condition of the property
Drawing up Tenancy Agreements Carrying out a ﬁnal inspection visit to check on the
condition of the property (Furniture and gardens)
Compiling a clear and accurate inventory of all agreeing any deduction from the tenant’s deposit
ﬁxtures, ﬁttings and decorations with their condition
Issuing a legal ‘Notice to Quit’ form for repossession
Advising all service and authorities of in and out of the property at the end of a term where necessary
Negotiating further rental increases
Let Only Service Let Plus Service
Let Only Service is where we will ﬁnd and fully vet Let Plus Service, in addition to the let only service
suitable tenants and set up the tenancy agreements. we will conduct a detailed inventory, hold the
After which the property, collection of rent and deposit on your behalf in a registered deposit
management of the tenancy are entirely the scheme. At the end of the tenancy we will conduct
responsibility of the owner. a ﬁnal inspection and deal with the deposit return.
At present there is no legal obligation to hold an electrical safety
certiﬁcate, however there is a duty of care regulation and we
would advise that an electrical safety check be carried out by an
Government legislation relating to furnished rented
accommodation insists that all upholstered furniture complies Service seven days a week
with The Furniture and Furnishings (Fire) (Safety) Regulations
1988 (as amended in 1993). We know from our own experience that Saturdays and
Sundays are by far the busiest period of the week and we
All landlords must ensure that all upholstered furniture carries a believe that it would be a disservice to our clients not to
permanently ﬁxed label detailing that the item complies with the be available seven days a week. Seven-day availability
above legislation. They do not apply to other furnishings such means we are in touch with more clients. More enquiries
as carpets, curtains or other bedding, although duvets do come means more activity, ultimately leading to faster letting
under separate legislation. of your property and less void periods for our landlords.
Gas Safety Legislation
Recently introduced legislation requires that houses in multiple
occupation (HMO) are licensed by the Council. For further
advice regarding the licensing scheme and the relevant
standards we recommend you contact your local council or visit
Government Legislation requires the Landlord to hold a
Landlord’s Gas Safety Certiﬁcate issued by a Gas Safe
Registered Engineer concerning all gas appliances in
rented property. Boilers and Fires
Membership provides assurance
must have a Building Compliance
Certiﬁcate with all cookers
Our high standards of professionalism are reﬂected in our
possessing a Declaration of Safety.
membership of the National Approved Letting Scheme
A copy of these certiﬁcates, which
and The Property Ombudsman. These bodies have very
are valid for 12 months, should
strict guidelines on how we conduct our business and how
be held by the landlord and the
we look after our client’s money. Our membership also
ensures we are kept up to date with the latest changes in
legislation that affects the industry.
Buy to let investments
HomeXperts can oﬀer sound advice when it comes
to purchasing a suitable property to rent. We can
advise on the type of property best suited to your
budget and how best to present this property to
insure maximum return on your investment.
Our pro-active approach insures that your property
is quickly marketed and a tenant found as soon as
the property is available. Negotiations for renewal of
Buildings and contents insurance existing tenancies are started at least 8 weeks prior
to the end of the contract. This ensures that we are
You as the landlord are responsible for insuring the
maximising the time to market your property and that
building and contents of the property you are letting, it
should a tenant wish to move on, we can coincide the
is vital your insurance company knows that the property
vacating date with a new tenant moving in and so
is let otherwise problems could arise when making a claim.
negating any void periods.
Your HomeXperts agent is able to offer a competitive
“HomeXperts prides itself on achieving
quote for building and contents insurance through a
consistently high occupancy rates for
our managed properties”
If you are thinking of expanding your property portfolio,
we can keep a look out for a good investment for you.
Should you decide at any stage to sell a property then we
can oﬀer you a special discount on the fees.
Please contact us for a free no obligation appraisal.
Let us show you why HomeXperts agents are everything
you would expect from an exceptional estate and lettings
The income from letting a property in UK is subject to tax Contact Us
and we advise all our landlords to talk to a tax advisor about
the most tax efficient way of letting their property. We can Contact us today and speak to one of our highly
of course put you in touch with a specialist. trained and experienced HomeXperts Agents who
will help you find the right management service
You must advise us if you are residing overseas as there are suitable for you. Our professional and personal
special tax considerations for overseas landlords, we can tell approach will ensure that you can maximise your
you about these and help you to ﬁll in the necessary business potential and profitability.