Learning Center
Plans & pricing Sign in
Sign Out
Get this document free



									                                                37 Ladyfields Way           +44 2476 366410
                                                Coventry, UK      
                                                CV6 4PB           

Stuart Gill (MBCS, MCSE)


A motivated and experienced network support analyst with extensive knowledge of networking,
server and desktop products. This has been gained in a variety of business environments through
customer support, project management, consultation and implementation services. A proven
track record in systems development, installation and upgrades, providing business enhancement
initiatives and solutions. Continually updating both technical and business skills through vendor
accreditation and business experience. Excellent communication and interpersonal skills at every
level; interacting supportively within a team environment, and equally successfully independently.
Able to adapt readily to the demands of any task, with the capability to learn and support new
products and technologies quickly and with confidence.


European IT Technician - Macdermid PLC          2002 – Present
   Working as part of the European Support & development team to identify business
    enhancement opportunities across all areas of the company. Reporting directly to the
    European IT manager.
   Management of WAN connectivity across 8 countries through multi vendor VPN solutions.
    Providing high availability systems for European manufacturing through terminal server & web
    based reporting solutions.
   Installation, maintenance and support of domains based on Windows NT 4, 2000 & 2003
    network operating systems across Europe.
   Desktop support for both office based and remote workers. Hardware support through fault
    diagnosis & repair of server, desktop, laptop & networking systems.
   Lotus Domino administration, working with North American office to ensure global messaging
    connectivity for over 1500 users.
   Develop and maintain a browser-based end-to-end process management system, covering all
    business areas from manufacturing and production planning to management financial

   Maintaining Sarbanes Oxley audit compliance.

   Ensure business continuity through implementation of high availability systems using a
    network backup data recovery solution & a multi site disaster recovery plan.
   System security administration & software patch management for desktop & server operating
    systems through software update services, group policy & anti virus solutions.

2        Line Support - AXA-Sun Life                  2001 – 2002

        Providing local & remote desktop support for over 1000 users on NT4, Lotus Notes 4.6 & 5,
         Oracle Database & office applications.
        Monitoring and maintaining server operation in a Compaq Proliant server environment.
        Management of Cisco networking systems for multiple sites.
        HP and Lexmark printer hardware installation & maintenance
         Working with 3 line support on system enhancements and upgrade rollouts.

        Hardware support for IBM and HP desktop PC’s & IBM laptops.

        Management of workload & incident reporting through Peregrine call logging software.

IT Security Consultant - iXsecurity                   2000 – 2001
        Conducting security audits & consultancy on IT network infrastructure security for external
        Report writing for both technical & non-technical personnel. Presenting results to senior
        Maintaining multiple server & client OS lab for vulnerability research

        Presenting training courses on security awareness to companies.

        Assisting other team members with on the job training and assuring high standards of work.

        Working with sales team to answer potential clients technical queries.

        Post audit support for clients on securing network vulnerabilities.

        Support on Windows 2000 and Lotus Notes for local office users.

Data Selection Manager - Barclays Bank                1995 – 2000

        Developing complex data queries for the selection of customers for targeted marketing
        Liaising with external suppliers & internal marketing managers to advise on data quality &
         availability for customer selection.
        Performed quality control on new software releases, identifying and reporting bugs when
        Developed training materials in conjunction with external software suppliers for training
        Project manager for data optimization program on complete customer database.

        Quality checking of other team members’ data selections & advised on query optimisation.

        Desktop support on Windows NT 4, Office & E-mail systems for local users

Domain development & administration. Server & desktop operating systems including
Microsoft Windows 9x, ME, NT4, 2000, XP & 2003, Novell Netware and various Linux
Active Directory design. Implementation and administration including migration and
administration of multiple forests, domains and sites.

Messaging systems. Lotus Domino 4, 5 & 6 including installation, migration, maintenance and
administration. Spam, security and content filtering.
Desktop applications. Multiple versions of Microsoft Office, Lotus notes, Adobe and
Macromedia suites. Bespoke application installation & support through local desktop & terminal
server environments.

LAN, WAN & VPN. Knowledge of protocols, structured cabling, hubs, switches and wireless
technologies. Leased line and site-to-site VPN with multiple vendors including Cisco, Nortel and

Internet connectivity. Implementation and management of ISDN dial on demand, leased line
and ADSL Solutions. Installation, administration and support of Firewall and proxy server
solutions from Microsoft, Cisco and open source Linux solutions.
Database & Reporting systems. Installation and development including SQL Server 2000,
MSDE, Crystal Reports 9 & 10.
Web server. Implementation and web development with various technologies including IIS,
HTML, CSS, ASP, PHP, MySQL and Java Script.

Hardware support. Fault diagnosis & repair of server, desktop, laptop, printing & networking with
experience of multiple vendor product including HP, Compaq, IBM, Netgear, 3com, Cisco, Nortel.

IT Security. Patch management & Administration through SMS 2.0, software update services,
anti virus. Server & desktop security analysis using third party tools & recommended baselines.

Programming – Basic level in C++, Java & Visual Basic.


   Member of British Computer Society - Professional Level

   Microsoft Certified Systems Engineer – Windows 2000 - Currently updating to Windows 2003
   Microsoft Certified Systems Administrator – Windows 2000
   Microsoft Certified Desktop Support Technician – Windows XP

   Coventry University – Higher National Certificate in Computing

To top