LANDLORD INSURANCE POLICY sg

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					Landlord
Insurance Policy
Product Disclosure Statement




This Product Disclosure Statement contains the Landlord Insurance
Policy terms and conditions.

You should read all sections of this Product Disclosure Statement
before making a decision to acquire this financial product.

Issued by Elders Insurance (Underwriting Agency) Pty Limited
ABN 56 138 879 026 AFS Licence 340965

Underwritten by QBE Insurance (Australia) Limited
ABN 78 003 191 035 AFS Licence 239545
Contents booklet
                                                                         1




IMPORTANT INFORMATION                           1-4    SECTIONS                                       9-19
About this Product Disclosure Statement (PDS)    1     Home and Contents section                      9-17
Who provides this insurance                      1
                                                         When You are insured                          9
About Elders Insurance                           1
                                                         Excess                                        9
About QBE Australia                              1
Significant features and benefits                1-2     When You will not have to pay an Excess       9

This product may not match Your expectations     2       What You are covered for                       9
Your Sum Insured may not be adequate             2       Basis of settlement                           9-11
A Claim may be refused                           2       Maximum limits We will pay                    11
The cost of this insurance Policy                2       Insured Events                               11-12
Excess                                           2
                                                         Additional benefits                          13-14
How You can pay Your premium                     2
                                                         Optional benefits                            14-16
Changes to Your circumstances                    2
GST Input Credits                                3       Special benefit                               16

Care and maintenance                             3       What You are not covered for                  17
Duty of Disclosure – What You must tell Us       3     Legal Liability section                        18-19
The General Insurance Code of Practice           3       What You are covered for                      18
Privacy                                          3       What We will pay                              18
How to make a Claim                              4
                                                         Additional benefit                            18
Dispute resolution                               4
                                                         What You are not covered for                 18-19
Cancelling Your Policy                           4
Cooling-off information                          4
Financial Claims Scheme                          4     GENERAL EXCLUSIONS                              20
                                                       APPLYING TO THE POLICY

LANDLORD INSURANCE POLICY
TERMS AND CONDITIONS                            5-25   GENERAL CONDITIONS                             21-22
                                                       APPLYING TO THE POLICY

GENERAL INFORMATION                               5
Insurer                                          5     CLAIMS                                         23-24
Our agreement with You                           5
                                                       How to make a Claim                             23
Your Policy                                      5
Providing proof                                  5     Providing proof                                 23
Jurisdiction                                     5     What You must do                                23
Subrogation rights                               5     What You must not do                            23
Preventing Our right of recovery                 5     What We will do                                 23
Third party interests                            5
                                                       What can affect a Claim                        23-24
Policy comes to an end following a Total Loss    5


GENERAL DEFINITIONS APPLYING                     6-8
TO THE POLICY
Words with special meaning                       6-8




                                                                                                 st
                                                                         Date of preparation:   1 August 2011
                                                                                                 st
                                                                         Date effective:        1 August 2011
                                                                         QM2889 0811
Important Information


About this Product Disclosure Statement                     Significant features and benefits
(PDS)                                                       The Landlord Insurance Policy provides a convenient
This PDS has been prepared to assist You to                 way of protecting all Your investment properties under
understand the Landlord Insurance Policy and make an        the one insurance Policy.
informed decision about Your insurance requirements.        The table below provides a summary of the key
This booklet has two parts, Important Information and       features available for You to select from in order to
Landlord Insurance Policy terms and conditions. Other       protect Your investment properties.
documents may comprise Our PDS and We will                  For full details of the cover provided, including any
specifically tell You if this is the case in the relevant   exclusions or conditions that may apply, please refer to
document. Please read both parts of this booklet very       the relevant section of the Landlord Insurance Policy
carefully and retain it with any Policy Schedule that We    terms and conditions.
issue to You.
                                                            Your Policy Schedule will show the cover and options
Important Information includes details about the cost of    You have chosen.
this Policy, the type of cover provided by the Landlord
Insurance Policy, Our dispute resolution process, Your         Type of            Short description            Page
cooling-off and cancellation rights, Your duty of               cover                                           no.
disclosure and paying the premium.
                                                             Home and      Accidental loss or Damage,               9
Landlord Insurance Policy terms and conditions set out       Contents      malicious Damage and other
the detailed terms and conditions, general exclusions                      Insured Events up to the limit
and general conditions that apply to this Policy.                          You select for physical loss or
If We issue You with a Policy, You will be given a                         Damage to Your Home and
Policy Schedule. The Policy Schedule sets out the                          Contents.
specific terms applicable to Your cover and should be        Additional    • Home                              13-14
read together with the Policy terms and conditions.          benefits          Fees, Removal of Debris,
The Policy terms and conditions and the Policy               included          Replacement of keys and
Schedule We give to You forms Your legal contract            in Your           locks, Trees, shrubs and
with Us. You pay Us the premium and We provide You           Policy            plants, Building materials,
with the cover You have chosen as set out in the                               Loss of Rent, Forced
Policy, during the Period of Insurance shown on Your                           evacuation and Legal costs
Policy Schedule.                                                            • Contents
Please keep these documents in a safe place for future                         Removal of Debris, Extra
reference.                                                                     Cost of Reinstatement,
If You require any information about this product,                             Change of Site, and
please contact Your Elders Insurance Authorised                                Contents Temporarily
Representative.                                                                removed from the Site.
                                                                           • Home and Contents
Who provides this insurance                                                    Automatic Reinstatement,
The Policy is underwritten by QBE Insurance                                    and Inflation adjustment.
(Australia) Limited (QBE), ABN 78 003 191 035, AFS           Optional      You can choose to insure:          14-16
Licence No. 239545 of 82 Pitt Street, Sydney.                benefits      Your Tenant defaulting on
This Policy is issued by Elders Insurance (Underwriting      available     their Rent payment.
Agency) Pty Limited (Elders Insurance),                      by            If selected You can choose to
ABN 56 138 879 026, AFS Licence No. 340965 of                payment       increase the Loss of Rent
27 Currie Street, Adelaide.                                  of an         cover provided by Your Policy
                                                             additional    by electing a higher Loss of
About Elders Insurance                                       premium       Rent benefit for an additional
Elders Insurance has entered into an arrangement with
                                                                           premium.
QBE Australia enabling Elders Insurance Authorised
                                                                           If Your Home is let on a casual
Representatives to distribute QBE products.
                                                                           or temporary, short term basis
The address and telephone number of Your Elders                            for residential, holiday or
Insurance Authorised Representative is shown on Your                       recreational purposes, You
Policy Schedule.                                                           can insure it under this Policy
                                                                           by electing the Casually Let
About QBE Australia                                                        Holiday Home option.
QBE Insurance (Australia) Limited is a member of the
QBE Insurance Group (ASX: QBE). QBE Insurance                Legal         All sums You become legally          18
Group is Australia’s largest international general           Liability     liable for in respect of
insurance and reinsurance group, and one of the top                        Personal Injury or Property
25 insurers and reinsurers worldwide. The company                          Damage and caused by an
has been operating in Australia since 1886 and                             Occurrence in connection with
continues to provide industry-leading insurance                            Your Home and Contents
solutions that are focused on the needs of
intermediaries and their clients.
QBE is a household name in Australian insurance,
backed by sizeable assets, and well known as a strong
and financially secure organisation.
                                                                                                                        1
    Important Information


    Significant features and benefits                           How You can pay Your premium
                                                                You can pay Your premium:
     Additional    Liability cover for the Site        18
     benefit       continues following a Home                   •   in one annual amount; or
     included      Total Loss                                   •     in monthly instalments.
     in Your
                                                                Payment of premium may be made by direct debit to
     Policy
                                                                Your nominated financial institution, Your Elders
    Each of the sections listed in the table above is subject   account, cash, cheque, BPAY or credit card. If Your
    to specific definitions, the basis of cover and specific    cheque or credit card is dishonoured by Your financial
    exclusions. In addition, there are general exclusions       institution You are not insured unless We have agreed
    and conditions that apply to all sections of the Policy.    in writing to continue to insure You.
                                                                Overdue premium
    This product may not match Your                             You must pay Your premium on time otherwise Your
    expectations                                                Policy may not operate and there will be no cover.
    This product may not match Your expectations (for           Paying Your annual premium
    example, because an exclusion applies). You should          You must pay Your annual premium by the due date. If
    read both the Important Information and Landlord            Your premium is unpaid by this date or Your payment is
    Insurance Policy terms and conditions carefully.            dishonoured this Policy will not operate and there will
    Please ask Your Elders Insurance Authorised                 be no cover.
    Representative if You are unsure about any aspect of
    this Policy.                                                Paying Your instalment premium
                                                                If You are paying Your premium for the first time by
    Your Sum Insured may not be adequate                        instalments We will deduct instalments each month on
    To ensure that the amount of insurance is adequate in       the day of the month that You nominate as Your
    the event of a Claim, You should establish an               payment date.
    adequate Sum Insured when initially arranging cover         If You are renewing Your Policy and You paid Your
    and also take care to amend the Sum Insured when            previous Policy by instalments, We will continue to
    Your situation changes.                                     deduct instalments for Your renewed Policy on the day
                                                                of the month You previously nominated as Your
    A Claim may be refused                                      payment date, unless You tell Us otherwise.
    We may refuse to pay or reduce the amount We pay            If You have nominated the 29th, 30th or 31st of the
    under a Claim if You or the Insured Person do not           month as Your payment date, We will deduct Your
    comply with the Policy conditions, do not comply with       instalment payment on the next day if those dates do
    Your Duty of Disclosure or make a fraudulent Claim.         not occur in a month.
                                                                If Your first instalment of premium when You take out
    The cost of this insurance Policy                           Your Policy or renew it is dishonoured, this Policy will
    The total premium is the amount We charge You for           not operate and there will be no cover.
    this insurance Policy. It includes the amount which We      We will not pay a Claim under this Policy if, at the time
    have calculated for the risk and the taxes and              the Claim occurred, any instalment of premium has
    government charges applicable. The premium and any          remained unpaid for 14 days or more.
    taxes and government charges will be shown in Your
    Policy Schedule.                                            If any instalment of premium has remained unpaid for
                                                                one month, We may cancel this Policy. We will send
    When calculating the premium We take a number of            You a notice giving You details of the action We intend
    factors into account. These factors and the degree to       to take and when any cancellation will become effective.
    which they effect Your premium, will depend on the
    information You give to Us. The key factors that impact     We are entitled to deduct from any amount We pay You
    Your premium include:                                       under a Claim any unpaid premium or instalment of
                                                                premium.
    1.   the type of cover You have selected;
                                                                If You are paying Your premium in instalments by direct
    2.   the location, type, age, condition, use, and Sum       debit from Your credit card or financial institution
         Insured of Your Home and Contents;                     account, You must tell Us if those details change. You
    3.   the construction of Your Home; and                     must do this no later than seven days before Your next
                                                                instalment is due.
    4.   Your claims history.

    Excess                                                      Changes to Your circumstances
    An Excess is the amount You may be required to pay if       Your Landlord Insurance Policy is based on what You
    You have a Claim. The Excesses You may be required          have told Us. If something changes, please contact
    to pay are set out in Your Policy and/or Your Policy        Your Elders Insurance Authorised Representative to
    Schedule.                                                   ensure Your personal assets are protected.

    You may be able to reduce the Excess You pay in the         Please tell Us anything that changes the value of Your
    event of a Claim by paying a higher premium, or if You      assets insured by this Policy or how and by whom the
    elect to pay a higher Excess in the event of a Claim,       assets are to be used.
    Your premium may be lower. Please discuss these             For examples of what changes You need to notify Us
    options with Your Elders Insurance Authorised               of, please refer to the section headed Changes on
    Representative.                                             page 21 of this booklet.
2
Important Information


Changes to Your circumstances                                •    Who needs to tell Us
When You tell Us of any changes to Your Policy We                 It is important that You understand You are
will issue You with a revised Policy Schedule and You             answering Our questions in this way for Yourself
may be asked to pay additional premium. If You fail to            and anyone else that You want to be covered by
tell Us of all changes, unfortunately, Your Policy may            the Policy.
not provide the cover You need and We may not pay            •    If You do not tell Us
part or all of a Claim.                                           If You do not answer Our questions in this way,
                                                                  We may reduce or refuse to pay a Claim, or cancel
How Goods and Services Tax (GST)                                  the Policy. If You answer Our questions
affects any payments We make                                      fraudulently, We may refuse to pay a Claim and
                                                                  treat the Policy as never having worked.
The premium payable for this Policy is subject to GST.
When We pay a Claim, We will pay an amount up to             Renewals, variations, extensions and
the Sum Insured, less any Input Tax Credit (ITC) You         reinstatements
are entitled to.
                                                             Once Your Policy is entered into and is no longer new
When You make a Claim, You must tell Us if You are           business then Your duty to Us changes. You are
registered for GST, and if so Your correct Australian        required before You renew, vary, extend or reinstate
Business Number and Taxable Percentage. Your                 Your Policy, to tell Us everything You know and that a
Taxable Percentage is Your entitlement to an Input Tax       reasonable person in the circumstances could be
Credit on Your premium as a percentage of the total          expected to know, is a matter that is relevant to Our
GST on that premium.                                         decision whether to insure You, and anyone else to be
                                                             insured under the Policy, and if so, on what terms.
If, after We have assessed Your Claim, You are
required to enter into a contract with a third party to      •    You do not have to tell Us about any matter
replace or reinstate lost or damaged items that We                – that diminishes the risk;
have agreed to pay under this Policy, You will enter
into that agreement with the third party as Our agent             – that is of common knowledge;
unless advised otherwise.                                         – that We know or should know in the ordinary
If You have any questions about how GST may affect                  course of Our business as an insurer; or
Your Policy or Claim You should see Your tax or                   – which We indicate We do not want to know.
financial adviser.                                           •    If You do not tell Us
                                                                  If You do not comply with Your Duty of Disclosure
Care and maintenance                                              We may reduce or refuse to pay a Claim or cancel
If You do not take reasonable care to:                            Your Policy. If Your non-disclosure is fraudulent
                                                                  We may treat this Policy as never having worked.
1.   protect and maintain Your Home and Contents;
2.   prevent Damage to others or their property;
                                                             The General Insurance Code of Practice
3.   minimise the cost of any Claim under this Policy; or    QBE Insurance (Australia) Limited is a signatory to the
4.   comply with all statutory obligations and by-laws       General Insurance Code of Practice. The Code aims
     or regulations relating to the safety of person or      to:
     property;                                               1.   promote more informed relations between insurers
We will not pay for loss, Damage, liability or injury to          and their customers;
which this failure to take reasonable care contributes.      2.   improve consumer confidence in the general
                                                                  insurance industry;
Duty of Disclosure – What You must tell Us                   3.   provide better mechanisms for the resolution of
Under the Insurance Contracts Act 1984 (the Act), You             complaints and disputes between insurers and
have a Duty of Disclosure. The Act requires that before           their customers; and
a policy is entered into, You must give Us certain           4.   commit insurers and the professionals they rely
information We need to decide whether to insure You               upon to higher standards of customer service.
and anyone else to be insured under the Policy, and on
what terms. Your Duty of Disclosure is different,
depending on whether this is a new Policy or not.            Privacy
                                                             Privacy legislation regulates the way private sector
New business                                                 organisations can collect, use, keep secure and
Where You are entering into this Policy for the first time   disclose personal information. We are bound by the
(that is, it is new business and is not being renewed,       Privacy Act 1988 (Cth.), when collecting and handling
varied, extended or reinstated) You must tell Us             Your personal information. We have developed a
everything You know and that a reasonable person in          privacy policy which explains what sort of personal
the circumstances could be expected to tell Us, in           information We hold about You and what We do with it.
answer to the specific questions We ask.
                                                             We will only collect personal information from or about
When answering Our questions You must be honest.             You for the purpose of assessing Your Application for
                                                             insurance and administering Your insurance Policy,
                                                             including any claims You make or claims made against
                                                             You. We will only use and disclose Your personal
                                                             information for a purpose You would reasonably expect.

                                                                                                                       3
    Important Information


    Privacy                                                     Cancelling Your Policy
    We may need to disclose personal information to Our         How You may cancel this Policy
    reinsurers (who may be located overseas), insurance
                                                                •  You may cancel this Policy at any time by telling
    intermediaries, insurance reference bureaux, credit
                                                                   Us in writing that You want to cancel it. You can
    reference agencies, Our advisers and those involved in
                                                                   do this by giving the notice to Your Elders
    the claims handling process (including assessors,
                                                                   Insurance Authorised Representative.
    investigators and other insurers), for the purposes of
    assisting Us and them in providing relevant services        •   Where You involves more than one person, We
    and products, or for the purposes of recovery or                will only cancel the Policy when a written
    litigation. We may disclose personal information to             agreement to cancel the Policy is received from all
    people listed as co-insured on Your Policy and to               persons named as the insured.
    Family members or agents authorised by You.
                                                                How We may cancel this Policy
    Computer systems and support services may be
    provided to Us by related companies within the QBE          •  We may cancel this Policy in any of the
    Group that may be located overseas. We may also                circumstances permitted by law by informing You
    disclose information to organisations which conduct            in writing.
    customer service surveys on Our behalf. We will             •   We will give You this notice in person or send it to
    request Your consent to any other purpose.                      Your address last known to Us.
    By providing Your personal information to Us, You           The premium
    consent to Us making these disclosures. Without Your        We will refund to You the proportion of the premium for
    personal information We may not be able to issue            the remaining Period of Insurance.
    insurance cover to You or process Your Claim.
    You also have the opportunity to find out what personal     Cooling-off information
    information We hold about You and, when necessary,
                                                                If You want to return Your insurance after Your
    correct any errors in this information. Generally We will
                                                                decision to buy it, You may cancel it and receive a full
    do this without restriction or charge. For further
                                                                refund. To do this You may notify Your local Elders
    information about our Privacy Policy or to access or
                                                                Insurance Authorised Representative electronically or
    correct Your personal information, please contact The
                                                                in writing within 21 days from the date the Policy
    Compliance Manager, QBE Insurance (Australia)
                                                                commenced.
    Limited, GPO Box 82 Sydney NSW 2001 or email:
    compliance.manager@qbe.com.                                 This cooling-off right does not apply if You have made
                                                                or are entitled to make a Claim. Even after the cooling-
    How to make a Claim                                         off period ends, You still have cancellation rights as
                                                                detailed above.
    Please contact Your Elders Insurance Authorised
    Representative to make a Claim. Full details of what
    You must do for Us to consider Your Claim are               Financial Claims Scheme
    provided in the ‘Claims’ section at the end of this         This Policy is a protected policy under the Financial
    Policy.                                                     Claims Scheme (FCS), which protects certain insureds
                                                                and claimants in the event of an insurer becoming
    Dispute resolution                                          insolvent. In the unlikely event of QBE becoming
    We will do everything possible to provide a quality         insolvent You may be entitled to access the FCS,
    service to You. However, We recognise that                  provided You meet the eligibility criteria. More
    occasionally there may be some aspect of Our service        information may be obtained from the Australian
    or a decision We have made that You wish to query or        Prudential Regulation Authority (APRA) -
    draw to Our attention.                                      www.apra.gov.au or 1300 13 10 60.

    We have a Complaints and Dispute Resolution
    Procedure which undertakes to provide an answer to
    Your complaint within 15 working days.
    If You would like to make a complaint or access Our
    internal dispute resolution service please contact Our
    nearest Elders Insurance office and ask to speak to a
    dispute resolution specialist.
    If You are not happy with Our answer, or We have
    taken more than 15 working days to respond, You may
    take your complaint to the Financial Ombudsman
    Service (FOS), an ASIC approved external dispute
    resolution body.
    FOS resolves certain insurance disputes between
    consumers and insurers and will provide an
    independent review at no cost to You. We are bound
    by the determination of FOS but the determination is
    not binding on You.
    We will provide the contact telephone number and
    address of the FOS office upon request.

4
Landlord Insurance Policy terms and conditions

General information

Insurer                                                    Preventing Our right of recovery
The Policy is underwritten by QBE Insurance                If You have agreed not to seek compensation from
(Australia) Limited, ABN 78 003 191 035, AFS Licence       another person who is liable to compensate You for
No. 239545 (“QBE”) of 82 Pitt Street, Sydney.              any loss, Damage or liability which is covered by this
                                                           Policy We will not cover You under this Policy for that
Our agreement with You                                     loss, Damage or liability.
This Policy is a legal contract between You and Us.
You pay Us the premium, and We provide You with the        Third party interests
cover You have chosen as shown in Your Policy              You must inform Us of the interests of all third parties
Schedule, subject to the terms and conditions of the       (for example, financiers, lessors) to be covered by this
Policy. Cover is provided during the Period of             insurance. We will protect their interests only if You
Insurance shown in Your Policy Schedule.                   have informed Us of them and We have shown them in
We will not pay any more than the Sum Insured or limit     Your Policy Schedule.
of liability for each section which is shown in Your
Policy Schedule, unless stated otherwise in the Policy.    Policy comes to an end following a Total
You must pay the Excesses shown in the Policy or           Loss
Policy Schedule. If any loss or Damage or liability        If We declare Your Home or Contents a Total Loss and
leads to a Claim under more than one section of this       agree to pay Your Claim, then insurance for the lost or
Policy, You must pay the highest applicable Excess,        damaged item(s) will come to an end and You will no
but You need pay only one Excess.                          longer have any cover for the item(s). This means You
You are required to pay the Excess when We request         will not be entitled to make any further Claim under this
You to do so.                                              Policy in relation to the item(s) and:
                                                           1.   where the premium has been paid in full for the
Your Policy                                                     Period of Insurance there will be no refund of any
Your Policy consists of the Landlord Insurance Policy           premium in relation to the item(s); or
terms and conditions in this booklet and the Policy        2.   where the premium is paid by instalments, We are
Schedule We give You.                                           entitled to deduct from any Claim paid or payable,
Please read the Policy carefully, and satisfy yourself          the balance of the unpaid premium or instalments
that it provides the cover You require.                         of premium in relation to the item(s).
If You need more information about any part of Your
Policy, please ask Your Elders Insurance Authorised
Representative. The address and telephone number of
Your Elders Insurance Authorised Representative is
shown in Your Policy Schedule.
You should keep this PDS together with Your Policy
Schedule in a safe and convenient place for future
reference.

Providing proof
Please retain receipts of purchase or proof of the value
of all property insured by this Policy so that You can
prove the amount of any loss if You have to Claim
under this Policy.

Jurisdiction
This Policy will be governed and construed in
accordance with the laws of the State or Territory in
Australia in which Your registered address is located.
You agree to submit to the non-exclusive jurisdiction of
the courts of that State or Territory.

Subrogation rights
We have the right to take over and conduct, in Your
name, the defence and settlement of any Claim or to
prosecute, in Your name, any Claim for damages,
indemnity, contribution or otherwise. We have full
discretion in the conduct of any proceedings and in the
defence and settlement of any Claim.
You must give Us all information and assistance as We
may reasonably require to defend You or prosecute in
Your name.


                                                                                                                       5
    Landlord Insurance Policy terms and conditions
    General definitions applying to the Policy

    Words with special meaning                                       Contents does not include:
    There are some words in the Policy that have a special           a. fish, birds or animals of any description;
    meaning. These words and their meanings are listed               b.   trees, shrubs and any other plant life including
    below.                                                                grass or lawns, or soil, bark or mulch (other
    1.   ‘Accident’                                                       than pot plants);
         An incident that is unforeseen and unintended and           c.   any caravan or trailer;
         that causes loss or Damage. This includes a                 d.   cash, any negotiable instruments;
         series of Accidents arising out of the one event.
                                                                     e.   clothing, personal effects, jewellery, furs,
    2.   ‘Application’                                                    watches, any gold or silver objects,
         The information as advised by You to Us, either in               computers or any equipment, software or
         writing, verbally or by electronic means, as part of             consumables associated with a computer,
         Your Application for insurance provided by the                   photographic or video equipment or
         Policy. Your completed proposal and the                          associated consumables of any kind, musical
         information You supply to Us forms part of the                   instruments, sporting goods or equipment,
         basis for Our decision of whether or not to insure               stamps, coins, medals or documents of any
         You and on what terms.                                           kind, any portable electrical appliance;
    3.   ‘Bond Money’                                                f.   bicycles, motor vehicles of any kind other than
         Any money paid by or on behalf of the Tenant                     garden equipment not requiring registration
         held as security against any Damage to Your                      (including but not limited to any motor cycles,
         Home and/or Contents, Rent owed, reletting costs                 motor scooters, caravans or trailers),
         or any other expenses. This Policy will operate                  watercraft or aircraft or the accessories or
         and all Claims will be paid on the basis that four               spare parts of any of bicycles, motor craft,
         weeks’ Rent has been paid as Bond Money.                         watercraft or aircraft;
                                                                     g.   any property belonging to a Tenant, Tenant’s
    4.   ‘Casually Let Holiday Home’                                      family or Tenant’s Guest or any property
         Your Home that is let on a casual or temporary,                  owned by You but not intended for the use of
         short term basis for residential, holiday or                     any Tenant;
         recreational purposes.                                      h.   any property:
    5.   ‘Catastrophic Event’                                             i.    illegally in Your possession;
         A suddenly occurring, major, natural disaster that
                                                                          ii.   stored in a dangerous and illegal way; or
         is insured by this Policy, where the resultant
         Damage to property in the vicinity of Your Home is               iii. any equipment connected with growing
         so extensive and widespread that the resultant                        or creating any illegal substance;
         surge in demand for the materials and labour                i.   any tools of trade or any commercial or retail
         required to repair buildings causes a surge in the               trade stock;
         prices of building repairs.
                                                                     j.   Your Home or any part of Your Home.
    6.   ‘Claim’
         Each separate and distinct instance of loss or         8.   ‘Damage’
         Damage which is insured by this Policy.                     Any form of physical harm to property but does not
                                                                     include wear and tear or anything that was
    7.   ‘Contents’                                                  present before this Policy came into force.
         Items a. to e. below, while they are at the Site,
         and which belong to You or Your Family or for          9.   ‘Excess’
         whose loss or Damage You or Your Family are                 The amount shown in the Policy and/or Your
         legally liable.                                             Policy Schedule, payable by You on each and
                                                                     every Claim arising out of one event or
         Contents includes:                                          Occurrence under that Policy section.
         a. household goods (including carpets whether
             fixed or not, curtains and internal blinds,        10. ‘Family’
             unless You regularly lease out Your Home on            Persons who normally reside with You
             an unfurnished basis);                                 permanently and who are:
         b. articles of special value which You have listed         a. Your spouse or defacto;
             on the Policy Schedule under ‘Contents                  b.   Your or Your spouse’s or defacto’s unmarried
             Specified Items’;                                            children;
         c. if You own a unit in a strata title building, the        c.   Your parents or Your spouse’s or defacto’s
             internal paintwork, wallpaper and any fixture                parents; or
             or structural improvement within or attached
             to that residence which You own that the                d.   Your brother or sister.
             Body Corporate is not required by law to
             insure;
         d. garden equipment if it does not require
             registration; and
         e.   swimming pools, spas, saunas and associated
              accessories that are designed to be
              dismantled and/or moved to another address.

6
Landlord Insurance Policy terms and conditions
General definitions applying to the Policy

Words with special meaning                                               iii. strata title, company title or community
                                                                              units with respect to insuring the
11.   ‘Flood’                                                                 building, however We will insure
      The covering of normally dry land by water that                         Contents contained within these units;
      has escaped or been released from the normal
      confines of any:                                             d.   any building used for any business or trade,
                                                                        except a dwelling used principally as a place
      a. lake, or natural water course, whether or not                  of residence that also contains an office or
          altered or modified; or                                       surgery;
      b.   reservoir, canal, dam or stormwater channel.            e.   a building in the course of construction;
12.   ‘Fusion’                                                     f.   a building in the course of being demolished
      The process of fusing or melting together of the                  or that is vacant pending demolition;
      windings of an electric motor following Damage to            g.   a temporary building or structure;
      their insulating material as a result of overheating
      caused by an electric current.                               h.   trees, shrubs and any other plant life including
                                                                        grass or lawns, or soil, sand, gravel, bark or
13.   ‘Guest’                                                           mulch.
      A person, and their Family or visitors, who rents
      Your Casually Let Holiday Home without a Lease           15. ‘Impact’
      Agreement, but where there is either a:                      A collision of two or more objects.
      a. rental agreement (that need not be subject to         16. ‘Insured Events’
          the Residential Tenancies Act or similar); or            The events listed in the Home and Contents
      b. record in a booking register;                             section – Insured Events 1. to 13., which We will
                                                                   insure You against, subject to the Policy
      that includes the following details:                         conditions and exclusions.
      a. the length of time the property will be let;
                                                               17. ‘Lease Agreement’
      b.   the amount of Rent payable; and                         The written and enforceable agreement between
      c.   the amount of the security bond, booking fee            You and Your Tenant to rent Your Home and
           or deposit.                                             which is subject to and compliant with the
                                                                   Residential Tenancies Act or similar in Your State
14.   ‘Home’                                                       or Territory, whether the agreement is for a fixed
      The dwelling used entirely or primarily as a place           term, periodical or a tenancy at will immediately
      of residence at the Site shown on the Policy                 following a Lease Agreement.
      Schedule.
                                                               18. ‘Legal Liability’
      Home includes the following:                                 Your legal responsibility to pay compensation for
      a. outbuildings, fixtures and structural                     death, injury or Damage to other people or their
         improvements including in-ground swimming                 property. This responsibility only arises if You
         pools, courts used for sporting activities, in-           have done something wrong or You are at fault.
         ground spas, saunas, jetties and pontoons all
         of which are used for domestic purposes;              19. ‘Malicious Damage by Tenants, Tenant’s
                                                                   Visitors or Tenant’s family’
      b.   fixed light fittings, fixed wall coverings, fixed       A wrongful act by a Tenant, Tenant’s visitors or
           ceiling coverings and fixed floor coverings;            Family motivated by malice, vindictiveness or spite
      c.   services (whether underground or not) that              with the intention of damaging the property.
           are Your property or which You are liable to            This does not include:
           repair or replace or pay the cost of their
                                                                   a. Damage occurring during or as a result of any
           repair or replacement;
                                                                       maintenance, repairs or attempted repairs
      d.   landscaping, paved pathways and paved                       carried out by the Tenant or anyone acting on
           driveways, retaining walls, fixed artificial                their behalf;
           grass, fences and gates entirely or partly on
                                                                   b. Damage caused by the failure of Your Tenant
           the Site;
                                                                       to control their children;
      e.   masts, aerials, antennas, satellite dishes,             c. Damage caused by pets belonging to Your
           solar panels and fixed clothes lines.                       Tenant;
      Home does not include:                                       d. accidental Damage or accidental loss or any
      a. carpets (whether fixed or not), curtains or                   scratching, denting, chipping, rubbing or
         internal blinds unless You regularly lease out                chaffing;
         Your Home on an unfurnished basis;                        e. any neglect, carelessness, poor
      b.   earth or gravel pathways or driveways or                    housekeeping or unhygienic living habits.
           other unpaved surfaces;                             20. ‘Occurrence’
      c.   i.    a hotel, motel, nursing home or boarding          Includes continuous or repeated exposure to
                 house;                                            substantially the same general conditions. We
           ii.   buildings of flats or caravan (whether            regard all death, bodily injury or loss or Damage to
                 fixed to the Site or not), unless this is         property arising from one original source or cause
                 expressly endorsed on Your Policy                 as one Occurrence.
                 Schedule;

                                                                                                                           7
    Landlord Insurance Policy terms and conditions
    General definitions applying to the Policy

    Words with special meaning                                      d.   Damage caused by pets belonging to
                                                                         Tenants, their visitors or children of the
    21.   ‘Open Air’                                                     Tenants or their visitors;
          Is restricted to the Site and includes any part of
          Your Home not fully enclosed within a lockable            e. Theft, or Damage caused by Theft;
          structure that consists of walls and a roof.              f.   accidental Damage or accidental loss or
          It also means in or on a motor vehicle, Motor                  any scratching, denting, chipping, rubbing
          Cycle, trailer or caravan, at the Site whether                 or chaffing.
          those vehicles are locked or not, unless the          29. ‘Rent’
          vehicle is in a fully enclosed, locked, private           The amount of money payable under the Lease
          structure (for example, Your own garage to                Agreement to rent Your Home at the time of any
          which no-one else has access).                            Claim.
    22.   ‘Occupied’                                            30. ‘Rent Default’
          Your Home is furnished such that it is comfortably        Your Tenant fails to pay Rent in accordance
          habitable and You, Your Family or someone with            with the Lease Agreement.
          Your consent (for example, a Tenant) has resided
          in Your Home overnight. To be Occupied Your           31. ‘Secured’
          Home must:                                                There is no open door, window or screen that
          a. contain at least one usable bed/mattress;              allows any person(s) or animal(s) to enter Your
                                                                    Home.
          b.   contain at least one dining table or bench, a
               chair and some other furniture;                  32. ‘Site’
                                                                    The address shown in Your Policy Schedule
          c.   contain a functioning refrigerator;                  where Your Home is situated or Your Contents are
          d.   be connected to the electricity; and                 kept.
          e.   be connected to hot and cold running             33. ‘Specified Contents’
               water.                                               Items of particular value that You have
    23.   ‘Pairs and Sets’                                          individually listed as Specified items and that
          Two or more articles the collective value of which        are listed on the Policy Schedule under
          exceeds the sum of their individual values.               ‘Contents - Specified items’.

    24.   ‘Period of Insurance’                                 34. ‘Sum Insured’
          The period for which You are insured as shown             The amount of cover You have selected for an
          in Your Policy Schedule.                                  item and is the maximum amount We will pay in
                                                                    the event of a Claim for that item. The Sum
    25.   ‘Policy’                                                  Insured for each item insured will be shown in
          Includes this PDS, Your Policy Schedule and               Your Policy Schedule.
          any future documents issued to You that
                                                                35. ‘Tenant’
          amends the Policy wording or Policy Schedule.
                                                                    The person or persons renting Your Home
    26.   ‘Policy Schedule’                                         named in the current Lease Agreement and any
          The schedule of insurance or any endorsement              partner, children, pets or other persons
          schedule We give You.                                     permanently living at the Site.
    27.   ‘Premium’                                             36. ‘Theft’
          The amount You pay for the insurance provided             A person has taken Your property without Your
          by this Policy, including any taxes and other             knowledge, prior consent or agreement, with the
          government charges.                                       intention of permanently depriving You of that
                                                                    property.
    28.   ‘Purposeful Damage by Tenants, Tenant’s
          Visitors or Tenant’s family’                          37. ‘Total Loss’
          An act done by Tenants, Tenant’s Visitors or              Where We determine that Your insured property is
          Tenant’s family without Your permission and with          damaged or destroyed beyond economical repair,
          the full knowledge that the action will alter the         or lost and irretrievable.
          current state of the property, but done without any
                                                                38. ‘Tsunami‘
          malice, vindictiveness or spite.
                                                                    A sea wave caused by a disturbance of the ocean
          This does not include:                                    floor or seismic movement.
          a. Tenant neglect, carelessness, poor
                                                                39 ‘We’, ‘Our’ or ‘Us’
              housekeeping, or unhygienic living habits;
                                                                   QBE Insurance (Australia) Limited
          b.   Damage occurring during or as a result of           ABN 78 003 191 03562 081 106 505.
               any maintenance, repairs or attempted
               repairs carried out by the Tenant or anyone      40. ‘You’, ‘Your’ or ‘Yours’
               acting on their behalf;                              The person(s), companies or firms named in Your
                                                                    current Policy Schedule as the insured.
          c.   Damage caused by failure of Tenants or their
               visitors to control their children;




8
Landlord Insurance Policy terms and conditions
Home and Contents section

When You are insured                                       What You are covered for
Your Policy Schedule indicates whether Your Home           We will pay for the accidental loss of and accidental or
and Your Contents are insured and the Sums Insured.        malicious Damage to Your Home, Contents or both at
The total Contents Sum Insured consists of a Sum           the Site during the Period of Insurance. This includes
Insured for:                                               cover for the Insured Events and accidental,
                                                           purposeful, or malicious Damage or Theft caused by
1.   unspecified Contents, and
                                                           Tenants, Tenant’s family, or Tenant’s visitors.
2.   Specified Contents
                                                           Basis of settlement
Excess                                                     Home
We will deduct the Excess shown in the Policy or in
Your Policy Schedule from the amount of Your Claim.        1.   At Our option We will:
Where a sublimit is applicable, the Excess will be              a.   repair Your Home; or
applied to the Claim prior to applying the sub-limit.           b.   replace Your Home to a condition
For example, if You have insured Your Contents and                   substantially the same as, but not better than
selected a $500 Excess, and You Claim for an                         when new; or
unspecified painting worth $30,000 that was stolen              c.   pay the reasonable cost of its repair or
from Your Home, We would:                                            replacement to a condition substantially the
1.   apply the Excess ($500) to Your Claim amount                    same as when new; or
     ($30,000) reducing Your Claim amount to                    d.   pay up to the Sum Insured shown in Your
     $29,500;                                                        Policy Schedule.
2.   apply the works of art sub-limit of $20,000 to Your        Claims will be reduced by the balance of any
     Claim because Your painting was not specified;             Bond Money that You can legally use to reduce or
     and                                                        pay for any loss or damage after You have
                                                                deducted any other expenses that You are legally
3.   pay You the lesser of the sub-limit ($20,000) or
                                                                entitled to deduct from the Bond Money such as
     the Claim amount minus the Excess ($29,500).
                                                                clean up costs, Rent owing or re-letting expenses.
So in this example, We would pay You $20,000.
                                                                If Your Home is a Total Loss, We will pay no more
Earthquake or Tsunami Damage                                    than the reasonable cost of replacement when
You must pay the first $250 or the Excess amount                new even if You have insured for an amount
shown in Your Policy Schedule, whichever is greater, in         greater than the reasonable cost of
relation to Claims for Damage caused by earthquake or           replacement when new. When We pay Your Claim
Tsunami.                                                        for Your Home being a Total Loss, the Policy is
                                                                exhausted and comes to an end.
Theft, Malicious Damage, or Purposeful
                                                           2.   You may choose to have Your Home replaced at
Damage by Tenants, Tenant’s Visitors,                           another Site, but We do not pay more than the
Tenant’s family or Tenant’s or visitor’s pets                   Sum Insured.
For Claims arising from Theft, Malicious Damage or
                                                           3.   If Your Home is a Total Loss and You do not
Purposeful Damage by Tenants, Tenant’s Visitors,
                                                                commence rebuilding within six months of the
Tenant’s family or Tenant’s or visitor’s pets, an Excess
                                                                Damage occurring (or any other period which We
equal to the standard Excess plus an additional $400
                                                                agree with You in writing), You may have to pay
will apply.
                                                                any increase in cost caused by Your delay.
Rent Default                                               4.   If part of Your Home is damaged and We agree to
For Claims payable under the Rent Default Optional              pay Your Claim, We pay only for the part or parts
benefit, an Excess equal to the standard Excess plus            of Your Home that actually sustained Damage.
an additional $400 will apply.                                  We do not pay to replace any undamaged
                                                                materials.
When You will not have to pay an Excess                         However, if:
You will not have to pay an Excess if We agree to pay           a.   it is impossible to acquire new material to
a Claim as a result of Damage that renders Your                      replace the damaged material that reasonably
Home, Contents or both a Total Loss.                                 matches the undamaged portion to a similar
                                                                     extent as immediately prior to the Damage
                                                                     occurring; and
                                                                b.   the amount of damaged material that cannot
                                                                     be matched to the undamaged material is
                                                                     more than 40% of the total material that
                                                                     would have to be replaced if all the matching
                                                                     damaged and undamaged material was
                                                                     replaced; then We will replace both the
                                                                     damaged and undamaged material.




                                                                                                                      9
     Landlord Insurance Policy terms and conditions
      Home and Contents section

      Basis of settlement                                                  i.    that You can demonstrate that You
                                                                                 correctly used the Elders Insurance
      Home                                                                       calculator to determine Your Home Sum
           Example 1                                                             Insured; and
           There are 300 matching white wall tiles in the                  ii.   Your Home is substantially the same as
           bathroom. As a result of a burst pipe, eight                          when You used the Elders Insurance
           bathroom wall tiles are damaged. We would pay                         calculator (for example, You have not
           only the reasonable cost to repair or replace the                     added to nor extended Your Home); and
           eight damaged tiles to a condition substantially
           the same as when new.                                           iii. You have not reduced any Sum Insured
                                                                                that We have offered on any renewal
           Example 2                                                            invitation since You used the Elders
           There are 300 superseded, matching, wall tiles in                    Insurance calculator.
           the bathroom. As a result of a burst pipe, 140 wall
                                                                      This Special benefit only relates to Your Home. It
           tiles are damaged. It is impossible to locate tiles
                                                                      does not apply to any other insured property,
           that reasonably match the remaining 160 tiles.
                                                                      Policy section, Additional benefit or other Policy
           Over 40% of the matching wall tiles have been              feature.
           damaged. Therefore, We would pay the
           reasonable cost to repair or replace all 300 tiles    Contents
           (140 damaged and 160 undamaged) to a                  1.   At Our option We will:
           condition substantially the same as when new.              a. repair the damaged items; or
           We would be entitled to keep the 160 undamaged             b.   replace the items with items substantially the
           wall tiles by way of salvage. We would not pay to               same as, but not better than, when new; or
           replace any tiles located in a room other than
           where the loss or damage occurred.                         c.   pay the reasonable cost of repair or
                                                                           reinstatement to a condition substantially the
     5.    Where materials that are required to settle a                   same as, but not better than, when new; or
           Claim that We agree to pay are not commercially
           available in Australia, at Our option, We will:            d.   pay up to the Sum Insured shown in Your
                                                                           Policy Schedule.
           a. replace the materials with the nearest
                equivalent or similar new materials available         Claims will be reduced by the balance of any
                in Australia or overseas; or                          Bond Money that You can legally use to reduce or
                                                                      pay for any loss or Damage after You have
           b. pay the cost to replace the materials with the
                                                                      deducted any other expenses that You are legally
                nearest equivalent or similar new materials
                                                                      entitled to deduct from the Bond Money such as
                available in Australia or overseas.
                                                                      clean up costs, Rent owing or re-letting expenses.

      Special benefit                                                 If Your Contents are a Total Loss, We will pay no
                                                                      more than the reasonable cost of replacement
      Home Sum Insured safeguard                                      when new even if You have insured for an amount
      If We agree that the cost to repair or replace Your             greater than the reasonable cost of replacement
      Home is greater than Your Home Sum Insured, then                when new. When We pay Your Claim for all Your
      We will pay up to 30% more than Your Home Sum                   Contents being a Total Loss, the Policy is
      Insured to, at Our option:                                      exhausted and comes to an end. We will not pay
      1.   repair Your Home; or                                       more than the total Contents Sum Insured for all
                                                                      Contents lost or damaged.
      2.   replace Your Home to a condition substantially
           the same as, but not better than, when new; or        2.   If We agree to pay a Claim where software is lost,
                                                                      damaged or destroyed, We pay the cost to replace
      3.   pay the reasonable cost of its repair or
                                                                      it with the nearest equivalent new software. We do
           replacement to a condition substantially the same
                                                                      not pay for any software that was acquired by You
           as when new.
                                                                      at no cost.
      This Special benefit applies only if:
                                                                 3.   Where an item required to settle a Claim that We
      1.   this Policy insures Your Home; and                         agree to pay is not commercially available in
      2.   Your Home is damaged by an Insured Event that              Australia, at Our option, We will:
           is covered by this Policy and is considered by Us          a. replace the item with the nearest equivalent
           to be a Total Loss; and                                        or similar new item available in Australia or
      3.   the cost to repair or replace Your Home is greater             overseas; or
           than Your Home Sum Insured because either:                 b.   pay the cost to replace the item with the
           a. the increased cost of repairing Damage to                    nearest equivalent or similar new item
                Your Home was caused directly by a                         available in Australia or overseas.
                Catastrophic Event; or                           4.   Antiques
           b.   You correctly used the Elders Insurance               Where We pay a Claim for an antique item, and
                Home and Contents calculator on the Elders            the market value of the item exceeds the cost of
                Insurance Website to calculate Your Home              its replacement with a new item because of its
                Sum Insured and the Elders Insurance                  antiquity and rarity, We will treat the market value
                calculator estimated an inadequate Sum                as though it is the cost to replace the lost or
                Insured for Your Home, provided:                      damaged antique with a new item.

10
Landlord Insurance Policy terms and conditions
Home and Contents section

Basis of settlement                                         Insured Events
Contents                                                    You are insured against loss or Damage caused
                                                            directly by the following Insured Events:
     For example:                                           1. fire, smoke, or explosion, but not for:
     An antique created in 1880 is stolen and We
                                                                 a.   loss or Damage to any item caused by
     agree to pay the Claim.
                                                                      scorching, melting, or charring without flames;
     The antique has a current valuation for $11,000:            b.   any Damage that is gradual or recurring (for
     a.   to replace the item with the closest, similar               example, from a fireplace);
          new item would cost $2,100;
                                                            2.   storm (including cyclone or hurricane) and/or rain,
     b.   at the time of the loss, Our inquiries indicate        which may be accompanied by snow, sleet or hail,
          that to replace that antique item at market            but not for loss or Damage resulting from or
          value would be approximately $11,000 but               caused by:
          there is no equivalent item currently for sale         a. storm, rainwater or wind to shade cloth, shade
          in Australia or overseas;
                                                                      sails, awnings, shade structures, glass
     c.   the market value of the item is higher than                 houses, hot houses, swimming pool and spa
          the new replacement cost due to the item’s                  covers and linings;
          antiquity and rarity;                                  b.   storm, rainwater or wind to:
     In this instance, We would pay You $11,000 for                   i.    retaining walls;
     the antique item rather than $2,100.
                                                                      ii.   free standing walls;
     The sum We pay You would be subject to any
     applicable Excess.                                               iii. fences; or

5.   Floor and wall coverings, blinds and curtains                    iv. gates;
     For wall coverings, and carpets and other floor                  unless they are located in Queensland or
     coverings, curtains and internal blinds, We pay                  Western Australia or they are constructed of:
     only for items in the room, hall or passage, where               i.    brick, concrete, masonry, stone or steel; or
     the Damage occurred.
                                                                      ii.   timber, but are 15 years old or less.
6.   Pairs and Sets
                                                                 c.   Flood;
     If any item lost or damaged is part of a Pair or
     Set, We pay no more than the actual value of the            d.   the action of the sea, high water, or tidal wave;
     item. We do not give any allowance for any                  e.   water seeping through a wall or floor.
     special value it may have as forming part of a
                                                                 f.   fungus, mildew, mould, algae;
     Pair or Set, or for any reduction, in value of the
     remaining part or parts.                                    g.   atmospheric or climatic conditions other than
                                                                      storm;
Maximum limits We will pay                                       h.   water entering Your Home through an
Maximum limits apply to how much We will pay for                      opening made for the purpose of alterations,
certain Contents items. These items and the limits that               additions, renovations or repair;
apply are shown in the table below.
                                                            3.   lightning or thunderbolt;
You may obtain a higher limit for these items, by
                                                            4.   earthquake or Tsunami.
having these items shown in Your Policy Schedule.
We will pay up to the amount specified for each item.            All destruction or Damage occurring within a
                                                                 period of 72 hours of the earthquake or Tsunami is
 Contents where a            Maximum limit                       regarded as the one Insured Event;
 maximum limit applies                                      5.   Theft or attempted Theft, but not loss or Damage
 Works of art, pictures,     $20,000 per item and in             caused by:
 tapestries, rugs            total 25% of the Sum                a.   Theft from any common areas of flats, units or
                             Insured for unspecified                  townhouses;
                             Contents
                                                                 b.   Theft of cash or negotiables.
Note:                                                            We will not pay more than $2,000 per item, or
If We choose to pay to replace a specified item, We will         $7,500 in total, for Theft of Contents in the Open
pay no more than the amount that it would cost Us to             Air.
replace the item with an item substantially the same
                                                            6.   accidental, purposeful, or malicious acts by
as, but not better than when new, even if You have
                                                                 Tenants, a Tenant’s family or a Tenant’s visitors,
specified the item for a higher amount, whether or not
                                                                 but not for loss or Damage caused:
You have supplied a valuation. We have negotiated
special arrangements with various suppliers to                   a.   intentionally by You, Your Family or Your
purchase items for less than retail cost. Premiums are                Family’s visitors;
therefore based upon Us replacing items at less than             b.   by Tenants, Tenant’s visitors or Tenant’s
retail cost.                                                          Family scratching, denting, chipping rubbing
                                                                      or scuffing any surface;



                                                                                                                           11
     Landlord Insurance Policy terms and conditions
     Home and Contents section

     Insured Events                                                     f.   electrical contact points where sparking or
                                                                             arcing occurs during ordinary use;
           c.   by Tenant neglect, carelessness, poor
                housekeeping, or unhygienic living habits;              g.   motors covered by a manufacturer’s
                                                                             guarantee or warranty;
           d.   during or as a result of any maintenance,
                repairs or attempted repairs carried out by         11. power surge to domestic appliances or domestic
                the Tenant or anyone acting on their behalf;            equipment directly caused by an identifiable and
                                                                        verifiable source outside Your Home including; a
           e.   by failure of Tenants or their visitors to
                                                                        lightning strike, an object contacting power lines,
                control their children;
                                                                        the resumption of power following a blackout
     7.    riot, civil commotion, industrial dispute or political       caused by a storm or unexpected interference with
           disturbance;                                                 a power company transformer by an animal;
     8.    bursting, leaking, discharging or overflowing of         12. erosion, subsidence, landslide or earth movement
           fixed basins, shower bases, or other fixed                   but only if it is directly as a result of one of the
           apparatus, fixed tanks or fixed pipes used to hold           following Insured Events:
           or carry liquid of any kind.                                 a.   explosion;
           We also pay for water suddenly escaping from a               b.   storm, tempest;
           waterbed or aquarium.
                                                                        c.   earthquake or Tsunami;
           If We accept a Claim because Damage has
           occurred as a direct result of the liquid escaping,          d.   escaping liquid;
           We will also pay the reasonable costs of locating            and it occurs no more than 72 hours after the
           the cause of the Damage, and the costs of                    Insured Event;
           reinstating the property damaged or disturbed in
                                                                        We will not pay for loss or Damage caused by any
           the course of work;
                                                                        other erosion, subsidence, landslide or earth
           We do not pay for:                                           movement event.
           a.   loss or Damage which occurs as a result of          13. Damage caused by animals or birds, but not for
                Your failure to take reasonable steps to                any Damage caused by or resulting from:
                prevent further loss or Damage once the
                event was discovered;                                   a.   any animal belonging to the Tenant, their
                                                                             visitors or children;
           b.   repair or replacement of the apparatus, tank
                or pipe itself;                                         b.   rodents, vermin or insects, (at any stage of
                                                                             their life cycle);
     9.    Impact by:
                                                                        c.   any gnawing, chewing, pecking, clawing,
           a.   a vehicle, an aircraft or a waterborne craft;                scratching or in any way polluting or soiling:
           b.   space debris or debris from an aircraft, rocket              i.    Your Contents in the Open Air; or
                or satellite;
                                                                             ii.   any exterior part of Your Home; or
           c.   a falling tree or part of a tree;
                                                                             iii. any part of the interior of Your Home if
           d.   a mast or a television or radio aerial that has                   You or the occupier has knowingly
                broken or collapsed;                                              permitted an animal to enter Your Home;
                                                                                  or
     10.   Fusion of an electric motor.
           We will pay the cost of rewinding the motor, or at                iv. any part of the interior of Your Home that
           Our option, replacing it. For refrigerators and air                   is not fully enclosed and Secured prior to
           conditioning units, We pay for the replacement of                     and at the time of Damage.
           refrigerant gas and refrigerant driers, only if
           replacement of the refrigerant gas or drier is
           made necessary because of the Fusion.
           We will not pay for:
           a.   motors more than 15 years from the date of
                purchase when new or more than 15 years
                from the date of rewinding;
           b.   the cost of repair or replacement of additional
                parts or service items, including worn or
                broken bearings or switches;
           c.   microwave ovens, video or audio equipment,
                electronic controllers or electronic equipment
                of any kind;
           d.   leakage of refrigerant gas and maintenance
                of refrigerant driers;
           e.   lighting elements (for example, light bulbs or
                fluorescent tubes) or heating elements,
                solenoids, fuses or protective devices (for
                example, a fuse or circuit breaker);

12
Landlord Insurance Policy terms and conditions
Home and Contents section

Additional benefits                                            We will pay the extra costs necessary to meet the
                                                               requirements of any statutory authority in
The following Additional benefits apply. For any
                                                               connection with rebuilding or repairing Your Home
Additional benefit to be payable, You must suffer or
                                                               at the Site.
incur the relevant loss, liability or Damage during the
Period of Insurance.                                           If only part of Your Home is damaged, We pay only
We will pay Additional benefits 1. to 7. as part of            the extra costs You incur in repairing that part.
the Sums Insured for Home or Contents, depending               We do not pay any extra costs which resulted from
on the cover you have chosen.                                  any notice which a statutory authority served on
                                                               You before Your Home suffered loss or Damage.
1.   Fees
     If Your Policy insures Your Home, and;                 4. Replacement of locks and keys
     a. it is damaged as a result of an event covered          We will pay up to $3,000 to replace or alter locks
          by Your Policy; and                                  and/or keys, if:
     b. We agree to pay a Claim;                               a. locks to Your Home are damaged; or
     We will pay any reasonable fees which We have             b.   keys to Your Home are stolen;
     approved and which are incurred directly in               by someone, other than the Tenant or their family,
     relation to repair or replacement of Your Home.           breaking into Your Home following violent and
2.   Removal of debris                                         forcible entry.
     If Your Policy insures Your Home, and:                 5. Change of Site
     a. it is damaged as a result of an event insured          If Your Policy insures Your Contents, and:
          by Your Policy; and
                                                               You are moving them into a new Home within
     b. We agree to pay a Claim;                               Australia, We insure Your Contents at both Sites for
     We will pay the reasonable costs of demolition            a maximum of 30 days. The maximum We pay at
     and removal of debris from the Site to the nearest        each Site will be the proportion of the Sum Insured
     authorised facility.                                      that the value of Your Contents at that Site bears to
                                                               the total value of Your Contents at both Sites.
     If the Damage for which We agree to pay a Claim
     is caused by a fallen tree, which as a result             You must tell Us of Your new address within 30
     becomes debris, We will remove the tree from the          days of first moving to it. If You wish to insure Your
     Site. We will remove a standing tree or branch            Contents at Your new address after that 30 days
     that formed part of the tree that caused the              We must agree to insure them at that address.
     insured Damage only if:                                   You must pay Us any additional premium We ask
     a. We agree that the remaining tree or branch is          for and comply with any conditions We impose.
           unsafe;
                                                            6. Tress, Shrubs, Plants
     b. the remaining tree or branch only became               We will pay up to $750 for loss or Damage to any
           unsafe as a direct result of the event covered      one tree, shrub or plant up to $5,000 in total in any
           by Your Policy causing Damage to the tree; and      one Period of Insurance caused directly by an
     c. all necessary approvals have been obtained             Insured Event other than Insured Event 2., or any
           and removal of the tree or branch would not         event that is not sudden and unforseen. We do
           result in a breach of any laws, by-laws,            not cover grass or lawn. We only repair or replace
           regulations or contractual obligations.             trees, plants or shrubs that as a direct result of the
     We will remove a stump that formed part of the            Insured Event, are so damaged that they die, are
     tree that caused the insured Damage only if:              permanently disfigured or not recovered after
                                                               being stolen.
     a. all necessary approvals have been obtained
           and removal of the stump would not result in     7. Building materials
           a breach of any laws, by-laws, regulations or       If Your Policy insures Your Home:
           contractual obligations; and
                                                               We will pay up to $2,000 in any one Period of
     b. not removing the stump would interfere with            Insurance if Your unfixed building materials are
           repairing or replacing the damaged part of          lost or damaged at the Site due to an event
           Your Home required to settle Your Claim.            covered by Your Policy. Cover only applies to
     If Your Policy insures Your Contents, and;                building materials intended to be used for repairs,
     a. they are damaged as a result of an event               alterations or additions to Your Home at the Site.
          insured by Your Policy; and                          We do not cover soil, sand, gravel, bark or mulch
                                                               or any similar materials.
     b. We agree to pay a Claim;
                                                               We do not cover any gas or electrical appliances
     We will pay the reasonable cost of removal of             unless they are in a locked and fully enclosed
     Contents debris from the Site to the nearest              building where those items are not visible from the
     authorised facility.                                      outside of the building.
3.   Extra costs of reinstatement
     If Your Policy insures Your Home, and:
     a. it is damaged as a result of an event insured
          by Your Policy; and
     b. We agree to pay a Claim;

                                                                                                                        13
     Landlord Insurance Policy terms and conditions
     Home and Contents section

     Additional benefits                                        11. Legal costs
     We will pay Additional benefits 8. to 11. in addition          If Your Policy insures Your Home, We pay the
     to Your Sum Insured for Your Home or Contents,                 reasonable legal costs incurred in discharging
     depending on the cover You have chosen.                        Your mortgage following settlement of a Claim for
                                                                    a Total Loss.
     8.   Loss of Rent
          If Your Home is damaged by an event insured           Optional benefits
          under this Policy and it cannot be let to Tenants     If You select any of the following Optional benefits
          as a result, We will pay up to the greater of:        an additional premium will apply. The Optional
          a.   $25,000; or                                      benefits You have selected will be shown in Your
          b.   20% of the Sum Insured for Your Home; or         Policy Schedule.

          c.   20% of the Sum Insured for Your Contents;        1. Rent Default by Tenant
          for loss of Rent or rentable value if Your Home is        What You are covered for
          tenanted or is between Tenants at the time the            a.   Rent Default
          loss or Damage occurred.
                                                                         We will pay Your Rent lost by reason of Rent
          Forced evacuation by Government                                Default if Your Tenant:
          Authority                                                      i.    absconds from Your Home before the
          If Your Policy insures Your Home that You let to                     end of the tenancy period stated in the
          Tenants, and if Your Home cannot be lived in                         Lease Agreement and does not give You
          because a Government Authority prohibits You                         or Your agent notice; or
          from using it, We will pay any resultant Rent lost.
                                                                         ii.   ceases to pay Rent owed to You or Your
          We will pay up to a maximum of 20% of the Sum
                                                                               agent; or
          Insured for Your Home for loss of Rent or rentable
          value if Your Home is tenanted or is between                   iii. is legally evicted from Your Home.
          Tenants at the time the loss or Damage occurred.          b.   Death, murder or suicide at the Site
          The prohibition must be as a direct result of                  We will pay Your Rent lost because Your
          Damage to neighbouring premises that would be                  Home could not be lived in as a result of:
          classed as insured Damage under Your Policy.
          We do not cover loss due to cancellation of a                  i.    death of the Tenant; or
          Lease Agreement including if a Tenant decides to               ii.   attempted or actual murder or suicide;
          leave without giving proper notice.                            at the Site.
          Under this Additional benefit, We do not pay for:
                                                                    c.   Failure of a Tenant to give vacant
          a.   loss of Rent if Your Home has been                        possession
               untenanted for 100 consecutive days                       We will pay Your Rent lost by where Your
               immediately before the loss;                              Tenant refuses to pay Rent and also refuses
          b.   any Rent lost outside the period of forced                to vacate Your Home after an order for
               vacancy, except for up to an additional two               eviction or possession has been served on
               weeks to re-let Your Home from the time                   them by a legal authority such as a bailiff,
               Your Home is able to be lived in again;                   court or tribunal.
          c.   any Rent lost later than 12 months after the         d.   Release from lease obligation due to
               Damage occurs.                                            hardship
                                                                         We will pay Your Rent lost because a court or
     9.   Automatic reinstatement of Sum Insured                         tribunal has released Your Tenant from their
          This benefit applies to the Sums Insured for                   obligation to pay Rent due to hardship.
          Home and unspecified Contents as shown in
          Your Policy Schedule.                                     What We will pay for
          Following payment of a Claim other than a Claim           We will pay the actual weekly amount for which
          for a Total Loss the Sums Insured will be                 Your Home is rented in accordance with the Lease
          reinstated, unless:                                       Agreement.
          a.   You request otherwise; or                            If more than one of the events a. to d. occurs We
                                                                    will only pay for the event that provides You the
          b.   We tell You otherwise.                               highest benefit.
     10. Inflation adjustment                                       The maximum amount that We will pay for event a.
          This benefit only applies to Your Home and                or b. is $1,200 per week up to a total of $15,000, or
          Your Contents Sums Insured as shown in Your               15 weeks Rent, whichever occurs first.
          Policy Schedule.                                          For example, if the Rent lost is $1,500 per week
          During each Period of Insurance We increase Your          over 16 weeks, We will pay no more than $15,000
          Home and Contents sums insured by 0.5 of 1% of            (15 weeks x $1,200 = $18,000, so the $15,000
          the relevant Sum Insured shown in Your current            limit applies). If the Rent lost is $250 per week, We
          Policy Schedule per month until the next renewal          will pay no more than 15 weeks Rent (total lost
          date.                                                     Rent of $3,750).


14
Landlord Insurance Policy terms and conditions
Home and Contents section

Optional benefits                                             If a Tribunal orders the refund of the Bond Money to
                                                              the Tenant, on the grounds of hardship, an Excess
1. Rent Default by Tenant                                     equal to four weeks Rent will apply to Your Claim.
    For event a., where there is a periodic tenancy at        We will only pay a Claim when You have taken all
    will, We will only pay the actual Rent lost in            reasonable steps legally available to You under
    accordance with the Lease Agreement. We do not            the Residential Tenancies Act or similar legislation
    pay any amount for any period where there was             or any other legal avenue available to You to
    no liability to pay Rent under the Lease                  mitigate any loss and evict the Tenant.
    Agreement by the Tenant or ex-Tenant.
                                                              We will not pay any lost Rent if You have failed to
    Events a. and b.                                          rectify a Notice of Remedy breach, issued by the
    We will not pay for any Rent lost:                        Tenant to You or Your agent.
    a. once Your Home is re-tenanted; or                  2. Additional loss of Rent
    b. for more than two weeks after the Tenant               What You are covered for
       vacates Your Home following a notice to leave
       being served on the Tenant, if Your Home is in         Under this Optional benefit, You can nominate a
       a fit state to be lived in by a Tenant.                higher limit for loss of Rent if the limit in Additional
                                                              benefit 8. Loss of Rent is inadequate. Additional
    Event c.                                                  benefit 8. Loss of Rent provides cover for Rent lost
    The maximum amount that We will pay for event             up to a maximum of $25,000, or 20% of Your
    c. is $1,200 per week up to a total of $28,000, or        Home or Contents Sum Insured, whichever is the
    28 weeks Rent, whichever occurs first.                    highest. You can select higher amounts in
                                                              multiples of $25,000 (for example, $50,000,
    Event d.
                                                              $75,000 or $100,000).
    The maximum amount that We will pay for event
    d. is $1,200 per week up to a total of $6,000, or         If You select additional Loss of Rent cover that is
    six weeks Rent, whichever occurs first.                   $75,000 or higher, and have selected the Rent
                                                              default by Tenant Optional benefit, We will not
    We do not pay for any Bond Money that the court           apply the dollar limits that apply under the Rent
    or tribunal awards to the Tenant on the grounds of        default by Tenant Optional benefit, but We will
    hardship.                                                 apply the limits applicable in relation to the number
    Legal costs We pay when You make a Claim                  of weeks Rent lost. For the Special benefit -
    for Rent Default                                          Extended Rent protection, We will not pay more
                                                              than 50% of the weekly Rent lost.
    We will also pay legal costs You incur to:
    a.   legally evict Tenants; or                        3. Casually Let Holiday Home
    b.   recover amounts owed to You by Your                  What You are covered for
         Tenants; or                                          If You select this Optional benefit:
    c.   otherwise mitigate a loss under this Rent            a.   We will insure, as part of Your Contents,
         Default Optional benefit.                                 computer game consoles that are designed to
    We will not pay legal costs to recover any amount              be played via a television display and the
    owed to You solely for the payment or recovery of              console’s games and accessories up to a
    any Excess applicable to any Claim under Your                  value of $800 in total; and
    Policy.                                                   b.   there is no requirement to have a Lease
    The most We will pay for Your legal costs is                   Agreement (that is compliant with the
    $6,000. We will only pay Your legal costs if they              Residential Tenancies Act or similar); and
    are incurred with Our prior written consent.              c.   The Unoccupancy condition does not apply to
                                                                   this Policy; and
    Other conditions applicable to this Rent Default
                                                              d.   Additional benefit 8. Loss of Rent is payable
    We will only pay for Rent Default when You and
                                                                   even if Your Home has been untenanted for a
    Your Tenant have a valid Lease Agreement.
                                                                   period in excess of 100 consecutive days
    We will not pay You for Rent Default if the Rent is            before the loss; and
    in arrears on or before the commencement of the
                                                              e.   this Policy will not operate on the basis that
    Period of Insurance or when You select this Rent
                                                                   four weeks bond has been collected, but any
    Default Optional benefit. Cover for this Rent
                                                                   security bond, booking fee or deposit will be
    Default optional benefit will not commence until
                                                                   applied first to any Claim that is caused by
    any Rent arrears have been paid in full, and the
                                                                   Your Guest; and
    Tenant has paid Rent in accordance with the
    Lease Agreement for a period of not less than             f.   unless Your Policy states otherwise, the
    four consecutive weeks.                                        Guest will be insured as though they were a
                                                                   Tenant; and
    Any Claim for Rent Default and/or associated
    legal costs will be reduced by the balance of any         g.   if You have selected Optional benefit 1. –
    Bond Money that You can legally use to reduce or               Rent default by Tenant, four weeks Rent does
    pay for any loss or Damage after You have                      not need to have been paid before that option
    deducted any other expenses that You are legally               is activated.
    entitled to deduct from the Bond Money such as
    clean up costs, Rent owing or re-letting expenses.

                                                                                                                         15
     Landlord Insurance Policy terms and conditions
     Home and Contents section

     Optional benefits                                          The Rent set must take into account any reduction in
                                                                marketability due to any reduction of service, wear and
     3. Casually Let Holiday Home                               tear or deterioration of market conditions compared
          Conditions applicable to Casually Let Holiday         with the previous rental value. The advertised Rent
          Home                                                  must be reviewed monthly to assess whether the
          You must collect a reasonable security Bond, a        market rental has reduced and rental income would be
          booking fee or deposit to be applied against any      maximised if the advertised Rent was reduced.
          loss of Rent or Damage to the property by Your        Under this Special benefit, We do not pay for any:
          Guest.                                                1.   Rent lost in the first 45 days after vacant
          Special benefit – Extended Rent protection does            possession is obtained (or any time added to the
          not apply if You have selected this option in              waiting period);
          addition to Optional benefit 1. Rent Default by       2.   Rent lost once Your Home is rented out on a new
          Tenant.                                                    Lease Agreement;
          We will not insure You if You were legally
          required to have had a Lease Agreement in place       3.   Rent lost during any period when Your Home is
          in accordance with the Residential Tenancies Act           not managed by a licensed real estate agent.
          (or similar), but You did not enter into such a       4.   period in excess of 25 weeks;
          Lease Agreement.
                                                                5.   period when the property:
                                                                     a. is not made available, and advertised, for re-
     Special benefit                                                      letting, once vacant possession is obtained; or
     The following Special benefit only applies when You
                                                                     b.   is advertised for sale;
     have selected Optional benefit 1. – Rent Default by
     Tenant, and You have not selected Optional benefit 3 -     6.   interest on Rent or consequential losses such as
     Casually Let Holiday Home.                                      mortgage interest payments; or.
     Extended Rent protection                                   7.   Rent lost on any property that has never been
     What You are covered for                                        subject to a Lease Agreement.
     We will pay 50% of the Weekly Rent lost commencing         What We will pay
     from 45 days after the time that You obtain vacant         The maximum We will pay under this Special benefit is
     possession immediately after one of the following          the lesser of:
     events:                                                    1. 50% of the weekly Rent lost immediately prior to
     1.   an accepted Claim under Additional benefit 8–              the event per week, up to a maximum of $500 per
          Loss of Rent;                                              week; or
     2.   an accepted Claim under Optional benefit 1. -         2. $7,500 in any one Period of Insurance.
          Rent Default by Tenants; or                           Example 1
     3.   unauthorised occupation of Your Home by a             The Rent was $550 per week. Your Home is
          person or persons unknown to You;                     unsuccessfully advertised for lease for 30 weeks (210
     We will add to the above 45 day waiting period, any        days) before it is re-let. No Rent is paid by Us for the
     period where Your Home is not:                             initial 45 day waiting period.
     1.   managed for rental by a licensed real estate          We pay up to the lesser of:
          agent; or                                             1.   165 days (23.57 weeks) of lost Rent at 50% of
     2.   advertised to be let at or below the Rent                  $550 per week ($275) = $6,482.14; or
          recommended by that licensed real estate agent.       2.   $7,500.
     It is a condition precedent to payment under this          Therefore, We would pay $6,482.14 for this Claim.
     Special benefit that You:
                                                                Example 2
     1.   take all reasonable steps to undertake any repairs,
                                                                The Rent was $850 per Week. Your Home is
          maintenance and upkeep to ensure that Your
                                                                unsuccessfully advertised for lease for 40 weeks (280
          Home is suitable to be re-let as soon as possible;
                                                                days) before it is re-let. No Rent is paid by Us for the
     2.   make all reasonable endeavours to find a Tenant       initial 45 day waiting period.
          and obtain a signed Lease Agreement;
                                                                We pay up to the lesser of:
     3.   accept any reasonable offer of tenancy; and
                                                                1.   50% of 175 days (capped at 25 weeks) of lost
     4.   set the Rent at no more than the current market            Rent at 50% of $850 per week ($425) = $10,625;
          rental value appropriate for the property and in           or
          any case no more than the Rent recommended
                                                                2.   $7,500.
          by Your licensed real estate agent.
                                                                Therefore, We would pay $7,500 for this Claim.
                                                                The above examples assume that all conditions are
                                                                fully complied with. This Special benefit does not apply
                                                                to Casually Let Holiday Homes.




16
Landlord Insurance Policy terms and conditions
Home and Contents section

What You are not covered for                                            wire, which led to a fire, the Damage caused
The following additional exclusions apply to cover for                  directly by the fire would be covered by this
Your Home, Contents, Additional benefits and any                        Policy.
Optional benefits selected. General exclusions which                    However any Damage caused by the mouse’s
apply to all sections of this Policy appear in the section              chewing would not be covered by this Policy.
headed General Policy exclusions.                                  r.   any gnawing, chewing, pecking, clawing,
1.   Loss or Damage intentionally caused by You or a                    scratching or in any way polluting or soiling;
     member of Your Family or a person acting with                      i.    Your Contents in the Open Air, or
     Your consent or the consent of any member of
     Your Family;                                                       ii.   any exterior part of Your Home; or

2.   Loss or Damage resulting from or caused by:                        iii. any part of the interior of Your Home that
                                                                             is not fully enclosed and Secured prior to
     a.   the lawful seizure, confiscation,                                  and at the time of Damage;
          nationalisation or requisition of the property
                                                                   s.   any animal kept by You or Your Family or
          insured;
                                                                        Your Tenant, Your Tenant’s family or Your
     b.   destruction of or Damage to property by any                   Tenant’s visitors;
          government or public or local authority;
                                                                   t.   the deliberate application of heat (for
     c.   Flood;                                                        example, this would include where an element
     d.   erosion, subsidence, landslide or earth                       under or forming part of a ceramic cooktop
          movement other than as a direct result of:                    causes Damage to the cooktop);
          i.    storm;                                             u.   internet operations;
          ii.   earthquake or tsunami;                             v.   tree roots;
          iii. explosion;                                               However, this exclusion applies only to
                                                                        Damage caused directly by tree roots.
          iv. escaping liquid;
                                                                        For example:
          and occurring no more than 72 hours after
          the event;                                                    If tree roots Damage and block a pipe, We will
                                                                        pay for the resultant Damage to Your Home
     e.   the action of the sea, high water, or tidal wave;             caused by water overflowing in Your Home.
     f.   water seeping through a wall or floor;                        We will not pay for the Damage to the pipe.
     g.   fungus, mildew, mould, algae;                       3.   Loss or Damage to:
     h.   atmospheric or climatic conditions other than            a.   sporting equipment while in use or play;
          storm;                                                   b.   items being used under water;
     i    water entering the home through an opening
                                                                   c.   items for sale on consignment;
          made for the purpose of alterations,
          additions, renovations or repair;                        d.   electronic data unless the loss or Damage is
                                                                        caused by an Insured event.
     j.   inherent defects, structural defects, faulty
          workmanship, faulty design or any gradual                     For the purposes of this exclusion, electronic
          process;                                                      data means any facts, concepts or information
                                                                        converted to a form usable for
     k.   wear, tear, rust, corrosion, depreciation or
                                                                        communication, display, distribution,
          gradual deterioration;                                        processing by electronic, or electromechanical
     l.   settling, shrinkage or expansion in buildings,                data processing, or electronically controlled
          foundations, walls or pavements;                              equipment which includes but is not limited to
     m. the removal or weakening of supports or                         programs, software or other coded
        foundations for the purpose of alterations                      instructions for such equipment.
        additions, renovations or repair;                               For example
     n.   mechanical, electrical or electronic                          You are not covered for any Damage to any
          breakdown with the exception of fusion to                     information on Your computer including any
          electric motors as described under Insured                    computer program caused by a virus, trojan
          Event 10. - Fusion of an electric motor or if a               horse, worm, back door, trap door, logic
          Claim is payable as the result of a lightning                 bomb, bacteria, rabbit programs, or computer
          strike;                                                       hacking.
     o.   any consequential loss other than that
          specifically provided by this Policy;
     p.   any process of cleaning involving the use of
          chemicals other than chemicals that are
          domestic in nature;
     q.   rodents, vermin or insects (at any stage of
          their life cycle);
          For example:
          If a mouse was to chew though an electrical

                                                                                                                          17
     Landlord Insurance Policy terms and conditions
     Legal Liability section

     What You are covered for                                   What You are not covered for
     If this Policy covers Your Home or, if Your Home is a      1.   We do not insure You or Your Family against:
     strata titled residence and Your Contents are insured           a. any liability caused by or arising directly or
     under this Policy, We insure You and any member of                 indirectly, out of or in connection with the
     Your Family against any Claim for compensation or                  actual or alleged use or presence of asbestos,
     expenses which You or the member of Your Family
     become legally liable to pay for:                               b.   fines, penalties, or punitive, aggravated,
     1.     the death of, or bodily injury to, any person;                multiple or exemplary damages.
     2.     the loss of, or Damage to, property,                2.   We do not insure You or Your Family against
     resulting from an Occurrence during the Period of               liabilities arising from:
     Insurance, arising out of the ownership of Your Home            a. any agreement, unless liability would have
     or occupancy of Your Home.                                            attached to You or Your Family if that
                                                                           agreement did not exist;
     In this section We include land, trees, shrubs and other
     plant life on the Site as part of Your Home.                    b. death of or bodily injury to You or to any
                                                                           person who normally lives with You.
     What We will pay                                                      In this exclusion We consider that a person
                                                                           normally lives with You, if that person:
     1.   We pay up to $30,000,000 for any one
          Occurrence.                                                      i. has used Your Home; or
     2.   We do not pay more than this amount in total                     ii. is living with You and intends or intended
          under all Policies We have issued to You which                         to use Your Home;
          cover the same liability.                                        as their primary residence for 60 days or more
                                                                           out of any 90 consecutive day period
     3.   In addition to this amount, We pay legal costs for
                                                                           (irrespective of the commencement date of
          which We have provided prior written approval.
                                                                           the Policy) during which there is an
                                                                           Occurrence;
     Additional benefit
                                                                     c.   death of or bodily injury to anyone employed
     1. Liability cover for the Site continues following                  by You or by someone who lives with You if
        a Home Total Loss                                                 the death or injury arises out of their
          If Your Home is a Total Loss as the result of an                employment;
          Insured Event and Your Home Policy comes to an
                                                                     d.   Damage to property belonging to You or any
          end, We will continue to provide You with this
                                                                          person who normally lives with You or to Your
          liability cover in relation to the Site that Your
                                                                          or their employees;
          Home formerly Occupied until the earliest of:
          a.   any construction commencing at the Site;              e.   any workers’ compensation legislation,
                                                                          industrial award or agreement, or statutory
          b.   the sale of the Site or any part of it;                    accident compensation scheme;
          c.   another policy that includes liability cover
                                                                     f.   the ownership, custody, or use of any lift
               being taken out in relation to the Site;
                                                                          (other than a lift that exclusively services Your
          d.   the commencement of construction of a                      Home, and provided Your Home is
               home to replace the insured Home at another                freestanding and solely Occupied by Your
               Site; or                                                   Tenant), aerial device or aircraft (except
          e.   six months from the date of the Damage that                model aircraft or toy kites), aircraft landing
               caused the Total Loss.                                     area, boat exceeding four metres in length
                                                                          (except canoes, surfboards, surf skis or
                                                                          sailboards) or motorised watercraft in excess
                                                                          of 10 horsepower;
                                                                     g.   the conduct of any activity carried on by You
                                                                          or Your Family for reward except for letting
                                                                          Your Home for domestic purposes or
                                                                          babysitting on a casual basis.
                                                                          Babysitting cannot be considered to be on a
                                                                          casual basis where:
                                                                          i. the babysitting is not of a casual nature;
                                                                          ii. any licence or other permission is
                                                                               required by any government body or
                                                                               public authority in order to legally conduct
                                                                               the babysitting;
                                                                          iii. the income derived from babysitting is the
                                                                               primary or only source of the household’s
                                                                               income;
                                                                          iv. there is a registered business associated
                                                                              with the babysitting;

18
Landlord Insurance Policy terms and conditions
Legal Liability section

What You are not covered for
    h.   vibration or the weakening of, removal of or
         interference with support to land, buildings or
         other property;
    i.   building work, construction or demolition of a
         building, including Your Home if the value of
         the work exceeds $100,000;
    j.   death or bodily injury to any person arising
         out of pregnancy or the transmission of any
         communicable disease by You or Your
         Family unless the action was reasonable and
         to prevent or reduce loss, Damage or injury
         to property or persons;
    k.   the ownership of land, buildings or structures
         other than Your Home insured by this Policy.
         If You have insured Your Contents only, then
         You are not covered for any Legal Liability
         arising from the ownership of any land,
         buildings or structures unless Your Home is
         Strata titled and insured under a separate
         policy;
    l.   loss, Damage or injury intentionally caused
         by You or a member of Your Family or a
         person acting with Your consent or the
         consent of any member of Your Family
         unless the action was reasonable and the
         intention of the action was to prevent or
         reduce loss, Damage or injury to property or
         persons;
    m. the lawful seizure, confiscation,
       nationalisation or requisition of the property
       insured;
    n.   destruction of or Damage to property by any
         government or public or local authority;
    o.   the ownership or use of any motor vehicle,
         other than garden equipment that does not
         require registration, at the Site;
    p.   any act or omission that is knowingly illegal,
         dishonest, fraudulent, wilful, malicious or
         done with reckless disregard for their
         consequences by You, Your Family or a
         person acting with the consent of You or
         Your Family;
    q.   any pollutant escaping into or upon land, the
         atmosphere or any watercourse or body of
         water.




                                                           19
     Landlord Insurance Policy terms and conditions
     General exclusions applicable to the Policy

     This Policy excludes loss, Damage, destruction, death,         This Policy also excludes any loss, destruction,
     injury, illness, liability, cost or expense of any nature      Damage, death, injury, illness, liability, cost or expense
     directly or indirectly caused by, contributed to by,           of any nature directly or indirectly caused by,
     resulting from, arising out of or in connection with any       contributed to by, resulting from or arising out of or in
     of the following, regardless of any other cause or event       connection with any action taken in controlling,
     contributing concurrently or in any other sequence to          preventing, suppressing, retaliating against, or
     the loss:                                                      responding to or in any way relating to the above
     1.   War                                                       exclusions.
          war, invasion, acts of foreign enemies, hostilities
          or war-like operations (whether war be declared
          or not), civil war, rebellion, revolution,
          insurrection, civil commotion assuming the
          proportions of or amounting to an uprising,
          military or usurped power.
     2.   Terrorism
          any act(s) of Terrorism that is directly or indirectly
          caused by, contributed to by, or in any way
          involves or is connected with biological, chemical,
          radioactive, or nuclear pollution or contamination.
          For the purpose of this exclusion, an act of
          terrorism includes any act, or preparation in
          respect of action, or threat of action designed to
          influence the government de jure or de facto of
          any nation or any political division thereof, or in
          pursuit of political, religious, ideological or similar
          purposes to intimidate the public or a section of
          the public of any nation by any person or group(s)
          of persons whether acting alone or on behalf of or
          in connection with any Organisation(s) or
          Government(s) de jure or de facto, and which:
          a. involves violence against one or more
               persons; or
          b. involves Damage to property, or
          c. endangers life other than that of the person
               committing the action; or
          d. creates a risk to health or safety of the public
               or a section of the public; or
          e. is designed to interfere with or to disrupt an
               electronic system.
     3.   Asbestos
     4.   Radioactivity
          Including:
          a. ionising radiations from or contamination by
               radioactivity from any nuclear fuel, nuclear
               material, or nuclear waste or from the
               combustion of nuclear fuel;
          b.   the radioactive, toxic, explosive or other
               hazardous or contaminating properties or any
               nuclear installation, reactor or other nuclear
               assembly or nuclear component thereof;
          c.   any weapon or device employing atomic or
               nuclear fission and/or fusion or other like
               reaction or radioactive force or matter;
          d.   the radioactive, toxic, explosive or other
               hazardous or contaminating properties of any
               radioactive matter. The exclusion in this sub-
               clause does not extend to radioactive
               isotopes, other than nuclear fuel, when such
               isotopes are being prepared, carried, stored,
               or used for commercial, agricultural, medical,
               scientific or other similar peaceful purposes; or
          e.   any chemical, biological, bio-chemical, or
               electromagnetic weapon.

20
Landlord Insurance Policy terms and conditions
General conditions applicable to the Policy

Changing Your Policy                                         Changes
If You want to make a change to this Policy, the             You must tell Us as soon as possible if circumstances
change becomes effective when:                               occur, or if changes or alterations are intended or
1.   We agree to it; and                                     made which increase the risk of loss, Damage or
                                                             injury. If You do not keep Us informed of changes We
2.   We give You a new Policy Schedule detailing the         may do the following:
     change.
                                                             1.   refuse to pay Your Claim; or
Other interests                                              2.   reduce the amount We pay You for Your Claim
You must not transfer any interests in this Policy                under Your Policy; or
without Our written consent.                                 3.   cancel Your Policy.
Any person whose interests You have told Us about            Examples of circumstances where the risk of loss,
and We have noted on Your Policy Schedule is bound           Damage or injury may increase include where:
by the terms and conditions of this Policy.
                                                             1.   You no longer let Your Home to Tenants, because
                                                                  You now are the owner occupier of Your Home or
If more than one person is insured by this                        use Your Home as a holiday home;
Policy                                                       2.   You are having renovations undertaken;
If more than one person is insured by this Policy, an
act, omission, statement or Claim by any one of the          3.   Your Home is left vacant or unoccupied for a
insured people has the same effect as an act,                     period exceeding 100 days;
omission, statement or Claim by all of those people.         4.   Your Home falls into a state of disrepair;
                                                             5.   Your Home is opened up to the public for an
Cancelling Your Policy                                            exhibition or similar event (even if it is not for
How You may cancel this Policy                                    reward); or
1.   You may cancel this Policy at any time by telling       6.   You are participating in a public exhibition (even if
     Us in writing that You want to cancel it.                    it is not for reward).
2.   Where ‘You’ involves more than one person, We
     will only cancel the Policy when a written              This Policy comes to an end following a
     agreement to cancel the Policy is received from         Total Loss
     all persons named as the insured.                       If We declare Your Home or Contents a Total Loss and
How We may cancel this Policy                                agree to pay Your Claim, then insurance for the lost or
1.  We may cancel this Policy in any of the                  damaged item(s) will come to an end and You will no
    circumstances permitted by law by informing You          longer have any cover for the item(s).
    in writing.                                              This means You will not be entitled to make any further
2.   We will give You this notice in person or send it to    Claim under this Policy in relation to the item(s) and
     Your address last known to Us.                          where the premium:
                                                             1.   has been paid in full for the Period of Insurance
The premium                                                       there will be no refund of any premium in relation
We will refund to You the proportion of the premium for           to the item(s); or
the remaining Period of Insurance.                           2.   is paid by instalments, We are entitled to deduct
                                                                  from any Claim paid or payable, the balance of the
Notices                                                           unpaid premium or instalments of premium in
Any notice We give You will be in writing, and it will be         relation to the item(s).
effective if it is delivered:
1.   to You personally;                                      You must have a Lease Agreement
2.   or posted to Your address last known to Us, this        For any Claim to be payable, You must have a Lease
     may include electronic addresses such as email          Agreement in force between You and the Tenant. This
     accounts.                                               condition does not apply if You have selected and paid
                                                             for the Casualty Let Holiday Home Optional benefit
It is important for You to tell Us of any change of          and it is shown in Your Policy Schedule.
address as soon as possible.

                                                             You must collect Bond Money
Other insurance
                                                             If loss or Damage to Your Home or Contents is caused
If at the time of any event giving rise to a Claim under
                                                             by Your Tenant, or You Claim for Rent default, the
this Policy there is any other current policy covering the
                                                             Bond Money will be used to mitigate Your loss. If Bond
same loss, Damage or liability You must notify Us of
                                                             Money has not been collected or if You have returned
the other insurance and You must render all
                                                             Bond Money to the Tenant that could have been used
reasonable assistance to Us in order that We may
                                                             to mitigate any loss, then We will reduce any amount
obtain a rateable recovery from any other Insurer.
                                                             that We pay by the amount that We are prejudiced.




                                                                                                                          21
     Landlord Insurance Policy terms and conditions
     General conditions applicable to the Policy

     If Your Home is a holiday Home                               We only pay a Claim if:
     This Policy is issued on the basis that You let Your         1.   a Claim would be payable under this Policy (and
     Home to Tenants and it is not used as a holiday Home              not subject to any exclusion or other limitation in
     unless You have selected the Casually Let Holiday                 the Policy);
     Home option and it is shown in Your Policy Schedule.         2.   the Policy of the body corporate or similar does not
     If You use Your Home as a holiday Home, You must                  apply or only partially covers the loss; and
     tell Us.                                                     3.   the mortgagee requires You to discharge Your
                                                                       mortgage.
     Unoccupancy                                                  If You have arranged this Policy to insure only the
     If Your Home is unoccupied for more than 100                 interest of a mortgagee in a strata title unit:
     consecutive days, You must tell Us and obtain Our
     written agreement for cover to continue.                     1.   no additional benefits are payable under this Policy;

     If You do not do so, the cover for Home and Contents         2.   no Legal Liability cover is provided; and
     is limited to lightning, thunderbolt, riot and civil         3.   the Rent Default by Tenant Optional benefit is not
     commotion, Damage directly caused by Impact by a                  available.
     vehicle, waterborne craft, space debris, aircraft, rocket,
     satellite, a branch, or tsunami and earthquake for the       Care and maintenance
     period in Excess of 100 consecutive days during which
                                                                  If You do not take reasonable care to:
     Your Home has been left unoccupied. However, We do
     not insure You against any subsequent resultant              1.   protect and maintain the property insured in sound
     Damage such as rainwater entering any opening made                condition;
     by Impact or looting subsequent to a riot.                   2.   prevent Damage or injury to others or their
     The period of 100 consecutive days is calculated from             property;
     the date when Your Home was last Occupied                    3.   minimise the cost of any Claim under this Policy;
     regardless of the commencement or renewal date of                 or
     the Policy.
                                                                  4.   comply with all statutory obligations and by-laws or
     This unoccupancy clause does not apply if Your have               regulations relating to the safety of person or
     selected the Casually Let Holiday Home option and it is           property.
     shown in Your Policy Schedule.
                                                                  We will not pay for loss, Damage, liability or injury to
                                                                  which this failure to take reasonable care contributes.
     Burglary protection
     If We have agreed to insure Your Contents only if
     burglary protection devices are installed, then this will
                                                                  Adjustment of premium on renewal
     be shown in Your Policy Schedule.                            If a Claim occurs in the previous Period of Insurance
                                                                  and You do not notify Us until after the premium for the
     If any of these devices are removed, altered, or left        current Period of Insurance was calculated, then You
     inoperative while You are absent from the Site, without      must pay any additional premium that would have been
     Our prior consent, We may have the right to decline, or      calculated had You told Us about the Claim on the day
     reduce a Claim to which this action contributes.             that the Claim occurred. This condition does not affect
     Please refer to Your Policy Schedule for further details.    any other rights that We have, including the rights that
                                                                  We have under ‘Your Duty of Disclosure’.
     Strata title mortgagee’s interest
     This cover applies only if You have arranged this Policy     Salvage
     to insure only the interest of a mortgagee in a strata       We are entitled to obtain and retain any items or
     title unit.                                                  materials that are salvaged or recovered after You
     This cover only applies when You own part of a               make, and We agree to pay, a Claim by replacing or
     building that has been subdivided into strata,               paying to replace any items or materials. We may sell
     community or similar title units and You have a              the items or materials and keep the proceeds. We may
     mortgage on that part of the building.                       choose to sell the items or materials to You, if You
                                                                  agree to pay the market price for the items or
     We will pay the mortgagee the lowest of:
                                                                  materials.
     1.   the Sum Insured shown in Your Policy Schedule;
     2.   the amount to repair the Damage to a condition          Law and practice
          similar to but no better than when new;                 Any dispute arising from this Policy will be determined
     3.   if the body corporate (or similar) partially covers     by the courts, and in accordance with the laws of the
          the loss, then the difference between what the          State or Territory of Australia where Your Policy was
          body corporate’s insurance pays and the cost of         issued.
          the Damage; or
     4.   the amount sufficient to discharge the mortgage
          held by You over the unit at the date of Damage;
          or
     We pay only that part of the Claim that applies to the
     interest of the mortgagee.

22
Landlord Insurance Policy terms and conditions
Claims

How to make a Claim                                         What You must not do
Please contact Your Elders Insurance Authorised             If an event happens which may give rise to a Claim
Representative to make a Claim. We will only accept         You must not:
responsibility for repairs or payments to third parties     1.   admit liability if an Accident or event occurs which
under a Claim where You have advised Us beforehand               is likely to result in someone claiming against You;
and We have accepted Your Claim.
                                                            2.   make an offer, settlement, promise or payment;
Providing proof                                             3.   incur any costs or expenses without Our written
So that Your Claim can be assessed quickly You                   consent, in respect of any right or Claim which
should keep the following:                                       may be the subject of a Claim by You against Us
                                                                 under this Policy;
1.   receipts or other confirmation of the purchase of
     Your Property; and                                     4.   authorise repairs to or arrange replacement of any
                                                                 of the property insured in connection with any
2.   all service and repair records.
                                                                 Claim without Our prior consent, other than
We may ask You for these if You make a Claim.                    emergency repairs necessary to prevent further
                                                                 loss. If We agree to pay You Claim, We will pay for
What You must do                                                 these repairs, but You must provide Us with
If an event happens which may give rise to a Claim               receipts.
You must:
1.    take all reasonable and responsible precautions       What We will do
      to prevent further loss, Damage or liability in       We may take over and conduct the defence or
      relation to Your property;                            settlement of any Claim or issue legal proceedings for
                                                            damages. If We do this We will do it in Your name. We
2.    notify the police immediately if any of Your
      property is lost, stolen, or maliciously or           have full discretion in the conduct of any legal
                                                            proceedings and in the settlement of any Claim. You
      intentionally Damaged. You must give Us a
                                                            must co-operate by giving Us any statements,
      written statement from the Police saying that You
                                                            documents or assistance We require. This may include
      reported such an event to them;
                                                            giving evidence in any legal proceedings.
3.    tell Us as soon as possible. You will be provided
      with a claim form and advice on the procedure to      What can affect a Claim
      follow;                                               We may refuse or reduce a Claim if amongst other
4.    supply Us with all information We require to settle   things:
      or defend the Claim;                                  1.   You breach Your Duty of Disclosure or any of the
5.    notify Us of any other insurance covering the              conditions of this Policy, including any
      same loss, Damage or liability;                            endorsements noted on or attached to the Policy
6.    give Us all reasonable help and information that           Schedule;
      We request, which may include attending court to      2.   Your Claim is in any way fraudulent, or any
      give evidence. You must do this even if We have            fraudulent means or devices are Used by You or
      paid Your Claim because We may try to recover              anyone acting on Your behalf to obtain any
      Our payment to You from the responsible person             benefits under this Policy;
      or We may want to defend a Claim made against
                                                            3.   in the application or when making a Claim, You:
      You;
7.    co-operate with Us fully in any action We take if          a.   are not truthful;
      We have a right to recover any money payable               b.   have not given Us or refuse to give full and
      under this Policy from any other person;                        complete details; or
8.    send to Us immediately any letter or                       c.   have not told Us something when You should
      communication received from other parties,                      have;
9.    tell Us immediately of any notice of impending             d.   do not at all times take reasonable care to:
      prosecution or details of any inquest or official
                                                                      i.    prevent Theft of Your property;
      inquiry;
10. advise Us of Your correct Australian Business                     ii.   protect Your property against any initial or
      Number and Taxable Percentage, if applicable.                         further loss or Damage;
      Any GST liability arising from Your incorrect                   iii. keep Your property in good condition
      advice is payable by You. When We pay a Claim,
                                                                      iv. prevent death, bodily injury, or illness to
      Your GST status will determine the maximum
                                                                          other people, or loss or Damage to their
      amount We pay. We will (where relevant) pay
                                                                          property; and
      You on Your Claim by reference to the GST
      exclusive amount of any supply made by any                      v.    obey any statutory requirements that
      business of Yours which is relevant to Your                           safeguard people or their property.
      Claim.                                                     e.   do not give Us the documents and information
                                                                      We may need to help Us decide on any
                                                                      amount that We may pay You;
                                                                 f.   do any of the following without Our knowledge
                                                                      and consent:

                                                                                                                           23
     Landlord Insurance Policy terms and conditions
     Claims

               i.    make or accept any offer or payment, or
                     in any other way admit You are liable
               ii.   settle or attempt to settle any Claim, or
               iii. defend any Claim.
          g.   do not as soon as possible make a report to
               the Police about:
               i.    any injury, or
               ii.   any malicious Damage to Your property,
                     or
               iii. any Theft or attempted Theft of Your
                    property.
     We will reduce the amount of a Claim by the excess
     shown in the Policy terms and conditions or in Your
     Policy Schedule.
     We pay only once for loss or Damage from the same
     event covered by this Policy even if it is covered under
     more than one section of the Policy.




24

				
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