ANNUITY Oregon Insurance Complaints All

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					                                           Oregon Insurance Complaints - All                                Questions?
                                                  From Calendar Year 2011                                      Contact
                                                                                                           Ron Fredrickson
                                                                                                            (503) 947-7277


Insurance Division - Consumer Protection                                                                  05/29/12 08:39 AM

ANNUITY
                                                                           2011            Total    Confirmed Complaint
Company Name                                                            premiums         complaints complaints  index
AAA LIFE INSURANCE COMPANY                                                     -32,998           0          0           NA
ACACIA LIFE INSURANCE COMPANY                                                    1,302           0          0           NA
AETNA LIFE INSURANCE COMPANY                                                    59,548           0          0           NA
ALLIANZ LIFE INSURANCE COMPANY OF NORTH AMERICA                             75,427,309           0          0          0.00
ALLSTATE LIFE INSURANCE COMPANY                                                443,747           1          1        139.38
AMERICAN BANKERS LIFE ASSURANCE CO OF FLORIDA                                    1,260           0          0           NA
AMERICAN EQUITY INVESTMENT LIFE INSURANCE COMPANY                           48,486,611           2          1          1.28
AMERICAN FAMILY LIFE INSURANCE COMPANY                                         456,336           0          0          0.00
AMERICAN FIDELITY ASSURANCE COMPANY                                          4,566,891           0          0          0.00
AMERICAN FIDELITY LIFE INSURANCE COMPANY                                         3,510           0          0           NA
AMERICAN GENERAL LIFE AND ACCIDENT INSURANCE COMPANY                               561           0          0           NA
AMERICAN GENERAL LIFE INSURANCE COMPANY                                      4,655,303           0          0          0.00
AMERICAN GENERAL LIFE INSURANCE COMPANY OF DELAWARE                          1,428,702           0          0          0.00
AMERICAN HERITAGE LIFE INSURANCE COMPANY                                           375           0          0           NA
AMERICAN MEMORIAL LIFE INSURANCE COMPANY                                       692,984           0          0          0.00
AMERICAN NATIONAL INSURANCE COMPANY                                         12,818,689           0          0          0.00
AMERICAN UNITED LIFE INSURANCE COMPANY                                      10,981,555           0          0          0.00
AMERICAN-AMICABLE LIFE INSURANCE COMPANY OF TEXAS                                2,204           0          0           NA
AMERICO FINANCIAL LIFE AND ANNUITY INSURANCE COMPANY                           301,715           0          0          0.00
AMERITAS LIFE INSURANCE CORPORATION                                          6,795,705           0          0          0.00
AMICA LIFE INSURANCE COMPANY                                                    15,978           0          0           NA
ANNUITY INVESTORS LIFE INSURANCE COMPANY                                       472,837           0          0          0.00
ASSURITY LIFE INSURANCE COMPANY                                                300,365           0          0          0.00
ATHENE ANNUITY & LIFE ASSURANCE COMPANY                                      1,711,218           0          0          0.00
AVIVA LIFE AND ANNUITY COMPANY                                              21,999,866           0          0          0.00



REPORT - UA8085                                                                                                 Page 1 of 63
                                           Oregon Insurance Complaints - All                                Questions?
                                                  From Calendar Year 2011                                      Contact
                                                                                                           Ron Fredrickson
                                                                                                            (503) 947-7277


Insurance Division - Consumer Protection                                                                  05/29/12 08:39 AM

ANNUITY      (...continued)
                                                                           2011            Total    Confirmed Complaint
Company Name                                                            premiums         complaints complaints  index
AXA EQUITABLE LIFE INSURANCE COMPANY                                        39,434,975           0          0          0.00
BANKERS LIFE AND CASUALTY COMPANY                                           17,020,996           8          7         25.44
BAPTIST LIFE ASSOCIATION                                                        11,280           0          0           NA
BENEFICIAL LIFE INSURANCE COMPANY                                              134,357           0          0          0.00
C. M. LIFE INSURANCE COMPANY                                                 5,874,646           0          0          0.00
CANADA LIFE ASSURANCE COMPANY (THE)                                                360           0          0           NA
CATHOLIC ORDER OF FORESTERS                                                    289,710           0          0          0.00
CHESAPEAKE LIFE INSURANCE COMPANY (THE)                                          2,143           0          0           NA
CINCINNATI LIFE INSURANCE COMPANY (THE)                                         88,000           0          0           NA
CMFG LIFE INSURANCE COMPANY                                                  8,317,793           1          1          7.44
COLORADO BANKERS LIFE INSURANCE COMPANY                                        113,894           0          0          0.00
COLUMBIAN MUTUAL LIFE INSURANCE COMPANY                                         13,965           0          0           NA
COLUMBUS LIFE INSURANCE COMPANY                                                100,000           0          0          0.00
COMMONWEALTH ANNUITY AND LIFE INSURANCE COMPANY                                978,358           0          0          0.00
CONSECO LIFE INSURANCE COMPANY                                                   3,800           0          0           NA
CONTINENTAL GENERAL INSURANCE COMPANY                                            3,600           0          0           NA
COUNTRY INVESTORS LIFE ASSURANCE COMPANY                                     1,807,650           0          0          0.00
COUNTRY LIFE INSURANCE COMPANY                                                     360           0          0           NA
DEGREE OF HONOR PROTECTIVE ASSOCIATION                                           7,176           0          0           NA
EMC NATIONAL LIFE COMPANY                                                       39,692           0          0           NA
EQUITRUST LIFE INSURANCE COMPANY                                             4,123,402           2          1         15.00
EVERENCE ASSOCIATION, INC.                                                      85,837           0          0           NA
FARM BUREAU LIFE INSURANCE COMPANY                                              26,869           0          0           NA
FARMERS NEW WORLD LIFE INSURANCE COMPANY                                     3,626,432           0          0          0.00
FEDERATED LIFE INSURANCE COMPANY                                                80,455           0          0           NA



REPORT - UA8085                                                                                                 Page 2 of 63
                                           Oregon Insurance Complaints - All                                Questions?
                                                  From Calendar Year 2011                                      Contact
                                                                                                           Ron Fredrickson
                                                                                                            (503) 947-7277


Insurance Division - Consumer Protection                                                                  05/29/12 08:39 AM

ANNUITY      (...continued)
                                                                           2011            Total    Confirmed Complaint
Company Name                                                            premiums         complaints complaints  index
FIDELITY & GUARANTY LIFE INSURANCE COMPANY                                     679,042           1          0           0.00
FIDELITY INVESTMENTS LIFE INSURANCE COMPANY                                 17,500,252           0          0           0.00
FIDELITY SECURITY LIFE INSURANCE COMPANY                                         6,089           0          0            NA
FIRST ALLMERICA FINANCIAL LIFE INSURANCE COMPANY                                    90           0          0            NA
FIRST CATHOLIC SLOVAK LADIES ASSOCIATION OF THE UNITED                           9,331           0          0            NA
STATES OF AMERICA
FIRST INVESTORS LIFE INSURANCE COMPANY                                       1,050,582           0          0          0.00
FORETHOUGHT LIFE INSURANCE COMPANY                                           3,962,871           1          0          0.00
FUNERAL DIRECTORS LIFE INSURANCE COMPANY                                     1,314,356           0          0          0.00
GENERAL AMERICAN LIFE INSURANCE COMPANY                                         29,893           0          0           NA
GENWORTH LIFE AND ANNUITY INSURANCE COMPANY                                  2,159,228           0          0          0.00
GENWORTH LIFE INSURANCE COMPANY                                             32,844,806           0          0          0.00
GOLDEN RULE INSURANCE COMPANY                                                   17,597           0          0           NA
GOVERNMENT PERSONNEL MUTUAL LIFE INSURANCE COMPANY                               1,665           0          0           NA
GREAT AMERICAN LIFE INSURANCE COMPANY                                       23,509,461           1          0          0.00
GREAT SOUTHERN LIFE INSURANCE COMPANY                                              704           0          0           NA
GREAT WESTERN INSURANCE COMPANY                                                183,077           0          0          0.00
GREAT-WEST LIFE & ANNUITY INSURANCE COMPANY                                 42,580,907           0          0          0.00
GUARANTEE TRUST LIFE INSURANCE COMPANY                                           1,255           0          0           NA
GUARANTY INCOME LIFE INSURANCE COMPANY                                       1,170,270           0          0          0.00
GUARDIAN INSURANCE & ANNUITY COMPANY, INC. (THE)                            18,734,678           1          0          0.00
HARTFORD LIFE AND ANNUITY INSURANCE COMPANY                                  3,035,093           2          1         20.38
HARTFORD LIFE INSURANCE COMPANY                                              4,984,569           0          0          0.00
HCC LIFE INSURANCE COMPANY                                                      42,949           1          1           NA
HOMESTEADERS LIFE COMPANY                                                           60           0          0           NA
HORACE MANN LIFE INSURANCE COMPANY                                           2,336,405           0          0          0.00


REPORT - UA8085                                                                                                 Page 3 of 63
                                           Oregon Insurance Complaints - All                                 Questions?
                                                  From Calendar Year 2011                                       Contact
                                                                                                            Ron Fredrickson
                                                                                                             (503) 947-7277


Insurance Division - Consumer Protection                                                                   05/29/12 08:39 AM

ANNUITY      (...continued)
                                                                           2011             Total    Confirmed Complaint
Company Name                                                            premiums          complaints complaints  index
HUMANADENTAL INSURANCE COMPANY                                                     517            0          0           NA
ILLINOIS MUTUAL LIFE INSURANCE COMPANY                                           6,100            0          0           NA
INDEPENDENT ORDER OF FORESTERS                                                 333,988            1          1        185.19
INDIVIDUAL ASSURANCE COMPANY LIFE, HEALTH AND ACCIDENT                             200            0          0           NA
INDUSTRIAL ALLIANCE PACIFIC INSURANCE AND FINANCIAL                              1,605            0          0           NA
SERVICES, INC.
ING LIFE INSURANCE AND ANNUITY COMPANY                                      158,595,709           1          1          0.39
ING USA ANNUITY & LIFE INSURANCE COMPANY                                      9,648,845           3          2         12.82
INTEGRITY LIFE INSURANCE COMPANY                                              4,162,052           0          0          0.00
JACKSON NATIONAL LIFE INSURANCE COMPANY                                     212,148,789           3          1          0.29
JEFFERSON NATIONAL LIFE INSURANCE COMPANY                                     4,753,594           0          0          0.00
JOHN ALDEN LIFE INSURANCE COMPANY                                                87,500           0          0           NA
JOHN HANCOCK LIFE INSURANCE COMPANY (U.S.A.)                                 25,722,991           0          0          0.00
KANSAS CITY LIFE INSURANCE COMPANY                                            6,159,882           0          0          0.00
LAFAYETTE LIFE INSURANCE COMPANY (THE)                                        5,371,992           0          0          0.00
LIBERTY BANKERS LIFE INSURANCE COMPANY                                        1,733,265           0          0          0.00
LIBERTY LIFE ASSURANCE COMPANY OF BOSTON                                         24,602           0          0           NA
LIBERTY NATIONAL LIFE INSURANCE COMPANY                                           2,517           0          0           NA
LIFE INSURANCE COMPANY OF THE SOUTHWEST                                         486,384           0          0          0.00
LIFESECURE INSURANCE COMPANY                                                        429           0          0           NA
LINCOLN BENEFIT LIFE COMPANY                                                  7,029,916           0          0          0.00
LINCOLN HERITAGE LIFE INSURANCE COMPANY                                             254           0          0           NA
LINCOLN NATIONAL LIFE INSURANCE COMPANY (THE)                               125,059,393           1          1          0.49
LOYAL AMERICAN LIFE INSURANCE COMPANY                                           120,394           0          0          0.00
MADISON NATIONAL LIFE INSURANCE COMPANY, INC.                                    31,714           0          0           NA
MANHATTAN LIFE INSURANCE COMPANY (THE)                                            1,387           0          0           NA


REPORT - UA8085                                                                                                  Page 4 of 63
                                           Oregon Insurance Complaints - All                                 Questions?
                                                  From Calendar Year 2011                                       Contact
                                                                                                            Ron Fredrickson
                                                                                                             (503) 947-7277


Insurance Division - Consumer Protection                                                                   05/29/12 08:39 AM

ANNUITY      (...continued)
                                                                           2011             Total    Confirmed Complaint
Company Name                                                            premiums          complaints complaints  index
MASSACHUSETTS MUTUAL LIFE INSURANCE COMPANY                                  14,832,293           2          2          8.34
MEGA LIFE AND HEALTH INSURANCE COMPANY (THE)                                        545           0          0           NA
METLIFE INSURANCE COMPANY OF CONNECTICUT                                      2,499,197           0          0          0.00
METLIFE INVESTORS INSURANCE COMPANY                                           1,399,802           0          0          0.00
METLIFE INVESTORS USA INSURANCE COMPANY                                     327,368,463           2          2          0.38
METROPOLITAN LIFE INSURANCE COMPANY                                           7,705,897           2          2         16.05
MID-WEST NATIONAL LIFE INSURANCE COMPANY OF TENNESSEE                               166           0          0           NA
MIDLAND NATIONAL LIFE INSURANCE COMPANY                                      10,106,686           0          0          0.00
MINNESOTA LIFE INSURANCE COMPANY                                              6,536,941           0          0          0.00
MODERN WOODMEN OF AMERICA                                                       259,938           0          0          0.00
MONUMENTAL LIFE INSURANCE COMPANY                                             2,726,944           0          0          0.00
MONY LIFE INSURANCE COMPANY OF AMERICA                                          269,478           0          0          0.00
MTL INSURANCE COMPANY                                                            49,804           0          0           NA
MUTUAL OF AMERICA LIFE INSURANCE COMPANY                                        131,073           0          0          0.00
NATIONAL CATHOLIC SOCIETY OF FORESTERS                                          470,471           0          0          0.00
NATIONAL GUARDIAN LIFE INSURANCE COMPANY                                         10,396           0          0           NA
NATIONAL LIFE INSURANCE COMPANY                                                 138,183           0          0          0.00
NATIONAL WESTERN LIFE INSURANCE COMPANY                                         443,649           0          0          0.00
NATIONWIDE LIFE INSURANCE COMPANY                                             2,907,504           0          0          0.00
NEW ENGLAND LIFE INSURANCE COMPANY                                               89,500           0          0           NA
NEW YORK LIFE INSURANCE AND ANNUITY CORPORATION                              79,944,104           1          1          0.77
NEW YORK LIFE INSURANCE COMPANY                                                 672,844           1          1         91.92
NORTH AMERICAN COMPANY FOR LIFE AND HEALTH INSURANCE                            249,334           0          0          0.00
NORTH COAST LIFE INSURANCE COMPANY                                              702,299           0          0          0.00
NORTHWESTERN MUTUAL LIFE INSURANCE CO                                         9,502,483           0          0          0.00



REPORT - UA8085                                                                                                  Page 5 of 63
                                           Oregon Insurance Complaints - All                                 Questions?
                                                  From Calendar Year 2011                                       Contact
                                                                                                            Ron Fredrickson
                                                                                                             (503) 947-7277


Insurance Division - Consumer Protection                                                                   05/29/12 08:39 AM

ANNUITY      (...continued)
                                                                           2011             Total    Confirmed Complaint
Company Name                                                            premiums          complaints complaints  index
OHIO NATIONAL LIFE INSURANCE COMPANY (THE)                                   17,509,260           0          0           0.00
OMAHA WOODMEN LIFE INSURANCE SOCIETY                                            234,241           0          0           0.00
PACIFIC LIFE INSURANCE COMPANY                                               45,553,366           0          0           0.00
PENN MUTUAL LIFE INSURANCE COMPANY                                              992,414           0          0           0.00
PHL VARIABLE INSURANCE COMPANY                                                  444,018           0          0           0.00
PHOENIX LIFE INSURANCE COMPANY                                                    7,500           0          0            NA
PIONEER MUTUAL LIFE INSURANCE COMPANY                                            47,435           0          0            NA
PRESIDENTIAL LIFE INSURANCE COMPANY                                              12,719           0          0            NA
PRIMERICA LIFE INSURANCE COMPANY                                                  4,094           0          0            NA
PRINCIPAL LIFE INSURANCE COMPANY                                             19,706,953           0          0           0.00
PROTECTIVE LIFE INSURANCE COMPANY                                            26,646,821           0          0           0.00
PRUCO LIFE INSURANCE COMPANY                                                166,318,592           0          0           0.00
PRUDENTIAL ANNUITIES LIFE ASSURANCE CORPORATION                              15,607,517           1          1           3.96
PRUDENTIAL INSURANCE COMPANY OF AMERICA                                      37,578,213           1          1           1.65
REASSURE AMERICA LIFE INSURANCE COMPANY                                          31,971           0          0            NA
RELIANCE STANDARD LIFE INSURANCE COMPANY                                      3,867,079           0          0           0.00
RELIASTAR LIFE INSURANCE COMPANY                                              3,549,199           0          0           0.00
RIVERSOURCE LIFE INSURANCE COMPANY                                           86,568,152           1          1           0.71
ROYAL NEIGHBORS OF AMERICA                                                      182,780           0          0           0.00
SAGICOR LIFE INSURANCE COMPANY                                                   60,347           0          0            NA
SECURITY BENEFIT LIFE INSURANCE COMPANY                                       9,258,337           0          0           0.00
SECURITY LIFE INSURANCE COMPANY OF AMERICA                                          412           0          0            NA
SECURITY LIFE OF DENVER INSURANCE COMPANY                                           116           0          0            NA
SECURITY NATIONAL LIFE INSURANCE COMPANY                                            122           0          0            NA
SENTRY LIFE INSURANCE COMPANY                                                 4,330,925           0          0           0.00



REPORT - UA8085                                                                                                  Page 6 of 63
                                           Oregon Insurance Complaints - All                                Questions?
                                                  From Calendar Year 2011                                      Contact
                                                                                                           Ron Fredrickson
                                                                                                            (503) 947-7277


Insurance Division - Consumer Protection                                                                  05/29/12 08:39 AM

ANNUITY      (...continued)
                                                                           2011            Total    Confirmed Complaint
Company Name                                                            premiums         complaints complaints  index
SONS OF NORWAY                                                                 585,452           0          0          0.00
STANDARD INSURANCE COMPANY                                                  20,345,500           1          1          3.04
STATE FARM LIFE INSURANCE COMPANY                                            9,808,368           0          0          0.00
STATE LIFE INSURANCE COMPANY (THE)                                           5,583,758           0          0          0.00
STATE MUTUAL INSURANCE COMPANY                                                     476           0          0           NA
SUN LIFE ASSURANCE COMPANY OF CANADA (U.S.)                                 12,794,079           0          0          0.00
SUNAMERICA ANNUITY AND LIFE ASSURANCE COMPANY                               43,060,739           0          0          0.00
SUNAMERICA LIFE INSURANCE COMPANY                                              725,082           0          0          0.00
SUNSET LIFE INSURANCE COMPANY OF AMERICA                                       184,484           0          0          0.00
SURETY LIFE INSURANCE COMPANY                                                      300           0          0           NA
SYMETRA LIFE INSURANCE COMPANY                                              32,195,623           1          1          1.92
TEACHERS INSURANCE AND ANNUITY ASSOCIATION OF AMERICA                       87,051,410           1          0          0.00
THRIVENT FINANCIAL FOR LUTHERANS                                            37,456,840           0          0          0.00
THRIVENT LIFE INSURANCE COMPANY                                              1,511,218           0          0          0.00
TIAA-CREF LIFE INSURANCE COMPANY                                               559,198           0          0          0.00
TRANS WORLD ASSURANCE COMPANY                                                    2,309           0          0           NA
TRANSAMERICA FINANCIAL LIFE INSURANCE COMPANY                                  -99,709           0          0           NA
TRANSAMERICA LIFE INSURANCE COMPANY                                         34,489,778           1          1          1.79
UNION CENTRAL LIFE INSURANCE COMPANY                                         1,551,921           1          1         39.85
UNION FIDELITY LIFE INSURANCE COMPANY                                              153           0          0           NA
UNION SECURITY INSURANCE COMPANY                                                78,581           0          0           NA
UNITED AMERICAN INSURANCE COMPANY                                            3,910,133           1          1         15.82
UNITED FIDELITY LIFE INSURANCE COMPANY                                           6,164           0          0           NA
UNITED HERITAGE LIFE INSURANCE COMPANY                                         940,575           0          0          0.00
UNITED INVESTORS LIFE INSURANCE COMPANY                                          2,100           0          0           NA



REPORT - UA8085                                                                                                 Page 7 of 63
                                           Oregon Insurance Complaints - All                                 Questions?
                                                  From Calendar Year 2011                                       Contact
                                                                                                            Ron Fredrickson
                                                                                                             (503) 947-7277


Insurance Division - Consumer Protection                                                                   05/29/12 08:39 AM

ANNUITY      (...continued)
                                                                           2011             Total    Confirmed Complaint
Company Name                                                            premiums          complaints complaints  index
UNITED OF OMAHA LIFE INSURANCE COMPANY                                        4,369,267           1          1         14.16
UNITED STATES LETTER CARRIERS MUTUAL BENEFIT ASSOCIATION                        325,970           0          0          0.00
UNITED STATES LIFE INSURANCE COMPANY IN THE CITY OF NEW                         297,130           0          0          0.00
YORK (THE)
UNUM LIFE INSURANCE COMPANY OF AMERICA                                           13,875           0          0           NA
USAA LIFE INSURANCE COMPANY                                                  14,999,216           0          0          0.00
VARIABLE ANNUITY LIFE INSURANCE COMPANY                                     104,432,621           0          0          0.00
WASHINGTON NATIONAL INSURANCE COMPANY                                            98,726           0          0           NA
WEST COAST LIFE INSURANCE COMPANY                                               185,120           1          1        334.11
WESTERN NATIONAL LIFE INSURANCE COMPANY                                      69,143,952           2          2          1.79
WESTERN RESERVE LIFE ASSURANCE CO. OF OHIO                                    1,449,085           0          0          0.00
WESTERN UNITED LIFE ASSURANCE COMPANY                                        22,773,942           0          0          0.00
WESTERN-SOUTHERN LIFE ASSURANCE COMPANY                                         977,713           0          0          0.00
WILTON REASSURANCE LIFE COMPANY OF NEW YORK                                       6,000           0          0           NA
WOODMEN OF THE WORLD                                                            411,547           0          0          0.00
ZURICH AMERICAN LIFE INSURANCE COMPANY                                          999,751           0          0          0.00
              Total for ANNUITY                                         2,412,175,596            51         39




REPORT - UA8085                                                                                                  Page 8 of 63
                                           Oregon Insurance Complaints - All                                Questions?
                                                  From Calendar Year 2011                                      Contact
                                                                                                           Ron Fredrickson
                                                                                                            (503) 947-7277


Insurance Division - Consumer Protection                                                                  05/29/12 08:39 AM

AUTO
                                                                           2011            Total    Confirmed Complaint
Company Name                                                            premiums         complaints complaints  index
21ST CENTURY CENTENNIAL INSURANCE COMPANY                                    5,299,353           7          5           3.56
21ST CENTURY INSURANCE COMPANY                                                  54,345           2          0            NA
21ST CENTURY NATIONAL INSURANCE COMPANY                                          5,687           1          1            NA
21ST CENTURY PACIFIC INSURANCE COMPANY                                       6,683,701           3          2           1.13
21ST CENTURY PREFERRED INSURANCE COMPANY                                       751,837           0          0           0.00
21ST CENTURY PREMIER INSURANCE COMPANY                                         556,490           0          0           0.00
ACCEPTANCE INDEMNITY INSURANCE COMPANY                                          32,113           0          0            NA
ACE AMERICAN INSURANCE COMPANY                                               2,511,415           0          0           0.00
ACE FIRE UNDERWRITERS INSURANCE COMPANY                                         59,787           0          0            NA
ACE PROPERTY AND CASUALTY INSURANCE COMPANY                                     24,390           1          0            NA
ADRIATIC INSURANCE COMPANY                                                       5,039           0          0            NA
AIU INSURANCE COMPANY                                                            1,843           0          0            NA
ALASKA NATIONAL INSURANCE COMPANY                                            1,179,554           0          0           0.00
ALLIANCE OF NONPROFITS FOR INSURANCE RISK RETENTION                            573,909           0          0           0.00
GROUP
ALLIED PROPERTY AND CASUALTY INSURANCE COMPANY                                   4,550           1          1            NA
ALLMERICA FINANCIAL BENEFIT INSURANCE COMPANY                                  911,895           0          0           0.00
ALLSTATE INDEMNITY COMPANY                                                  12,379,032           5          3           0.91
ALLSTATE INSURANCE COMPANY                                                  52,356,766          21          9           0.65
ALLSTATE PROPERTY AND CASUALTY INSURANCE COMPANY                            33,464,897          10          7           0.79
ALPHA PROPERTY & CASUALTY INSURANCE COMPANY                                 13,574,091          10          8           2.22
AMCO INSURANCE COMPANY                                                       4,167,113           3          0           0.00
AMERICAN ALTERNATIVE INSURANCE CORPORATION                                     505,647           0          0           0.00
AMERICAN AUTOMOBILE INSURANCE COMPANY                                          169,247           0          0           0.00
AMERICAN BANKERS INSURANCE COMPANY OF FLORIDA                                  486,693           0          0           0.00



REPORT - UA8085                                                                                                 Page 9 of 63
                                           Oregon Insurance Complaints - All                                Questions?
                                                  From Calendar Year 2011                                      Contact
                                                                                                           Ron Fredrickson
                                                                                                            (503) 947-7277


Insurance Division - Consumer Protection                                                                  05/29/12 08:39 AM

AUTO     (...continued)
                                                                           2011            Total    Confirmed Complaint
Company Name                                                            premiums         complaints complaints  index
AMERICAN CASUALTY COMPANY OF READING, PENNSYLVANIA                             220,070           0          0            0.00
AMERICAN COMMERCE INSURANCE COMPANY                                         18,322,048           5          4            0.82
AMERICAN CONTRACTORS INSURANCE COMPANY RISK RG                                  47,962           0          0             NA
AMERICAN ECONOMY INSURANCE COMPANY                                           1,843,219           0          0            0.00
AMERICAN FAMILY HOME INSURANCE COMPANY                                          14,788           1          1             NA
AMERICAN FAMILY MUTUAL INSURANCE COMPANY                                    67,719,150          43         25            1.39
AMERICAN FEDERATION INSURANCE COMPANY                                            2,617           0          0             NA
AMERICAN FIRE AND CASUALTY COMPANY                                           2,644,515           0          0            0.00
AMERICAN FOREST CASUALTY COMPANY RISK RETENTION GROUP                          114,412           0          0            0.00
AMERICAN GUARANTEE AND LIABILITY INSURANCE COMPANY                             687,070           0          0            0.00
AMERICAN HALLMARK INSURANCE COMPANY OF TEXAS                                 3,800,239           1          1            0.99
AMERICAN HOME ASSURANCE COMPANY                                                244,286           0          0            0.00
AMERICAN INSURANCE COMPANY (THE)                                               252,090           0          0            0.00
AMERICAN MANUFACTURERS MUTUAL INSURANCE COMPANY                                     31           0          0             NA
AMERICAN MODERN HOME INSURANCE COMPANY                                         675,253           2          2           11.18
AMERICAN MODERN SELECT INSURANCE COMPANY                                        44,718           0          0             NA
AMERICAN MOTORISTS INSURANCE COMPANY                                               356           0          0             NA
AMERICAN NATIONAL GENERAL INSURANCE COMPANY                                    194,440           0          0            0.00
AMERICAN NATIONAL PROPERTY AND CASUALTY COMPANY                              2,493,194           0          0            0.00
AMERICAN RELIABLE INSURANCE COMPANY                                            174,787           0          0            0.00
AMERICAN ROAD INSURANCE COMPANY (THE)                                            1,828           0          0             NA
AMERICAN SAFETY CASUALTY INSURANCE COMPANY                                       7,814           0          0             NA
AMERICAN SECURITY INSURANCE COMPANY                                             95,120           0          0             NA
AMERICAN SOUTHERN HOME INSURANCE COMPANY                                        11,006           0          0             NA
AMERICAN SOUTHERN INSURANCE COMPANY                                             71,757           0          0             NA



REPORT - UA8085                                                                                                 Page 10 of 63
                                           Oregon Insurance Complaints - All                                Questions?
                                                  From Calendar Year 2011                                      Contact
                                                                                                           Ron Fredrickson
                                                                                                            (503) 947-7277


Insurance Division - Consumer Protection                                                                  05/29/12 08:39 AM

AUTO     (...continued)
                                                                           2011            Total    Confirmed Complaint
Company Name                                                            premiums         complaints complaints  index
AMERICAN STANDARD INSURANCE COMPANY OF WISCONSIN                             8,378,884           1          0            0.00
AMERICAN STATES INSURANCE COMPANY                                            5,794,339           0          0            0.00
AMERICAN STATES INSURANCE COMPANY OF TEXAS                                   5,312,326           1          1            0.71
AMERICAN TRUCKING AND TRANSPORATION INSURANCE COMPANY,                         699,680           0          0            0.00
A RISK RETENTION GROUP
AMERICAN ZURICH INSURANCE COMPANY                                              473,204           0          0            0.00
AMERIGUARD RISK RETENTION GROUP, INC.                                            3,783           0          0             NA
AMERISURE MUTUAL INSURANCE COMPANY                                              10,161           0          0             NA
AMICA MUTUAL INSURANCE COMPANY                                               9,090,097           3          1            0.42
AMTRUST INSURANCE COMPANY OF KANSAS, INC.                                      567,816           0          0            0.00
ARCH INSURANCE COMPANY                                                         851,460           0          0            0.00
ARCOA RISK RETENTION GROUP, INC.                                               130,551           0          0            0.00
ARGONAUT GREAT CENTRAL INSURANCE COMPANY                                       204,826           0          0            0.00
ARGONAUT INSURANCE COMPANY                                                      35,728           0          0             NA
ARGONAUT-MIDWEST INSURANCE COMPANY                                             347,550           0          0            0.00
ARIZONA AUTOMOBILE INSURANCE COMPANY                                         1,321,454           1          0            0.00
ARTISAN AND TRUCKERS CASUALTY COMPANY                                       12,879,348           0          0            0.00
ASSOCIATED INDEMNITY CORPORATION                                                25,750           0          0             NA
ASSURANCE COMPANY OF AMERICA                                                   668,645           0          0            0.00
AUSTIN MUTUAL INSURANCE COMPANY                                              3,185,062           3          1            1.18
AUTOONE INSURANCE COMPANY                                                          424           0          0             NA
AXIS INSURANCE COMPANY                                                          19,706           0          0             NA
BALBOA INSURANCE COMPANY                                                       963,600           1          0            0.00
BANCINSURE, INC.                                                                37,541           0          0             NA
BANKERS STANDARD INSURANCE COMPANY                                              52,113           0          0             NA
BERKLEY REGIONAL INSURANCE COMPANY                                                  38           0          0             NA


REPORT - UA8085                                                                                                 Page 11 of 63
                                           Oregon Insurance Complaints - All                                Questions?
                                                  From Calendar Year 2011                                      Contact
                                                                                                           Ron Fredrickson
                                                                                                            (503) 947-7277


Insurance Division - Consumer Protection                                                                  05/29/12 08:39 AM

AUTO     (...continued)
                                                                           2011            Total    Confirmed Complaint
Company Name                                                            premiums         complaints complaints  index
BITUMINOUS CASUALTY CORPORATION                                              1,143,274           1          0            0.00
BITUMINOUS FIRE AND MARINE INSURANCE COMPANY                                   155,227           0          0            0.00
BROOKWOOD INSURANCE COMPANY                                                  1,765,877           0          0            0.00
BROTHERHOOD MUTUAL INSURANCE COMPANY                                           482,950           0          0            0.00
CALIFORNIA CASUALTY GENERAL INSURANCE COMPANY OF                            12,292,690           7          4            1.23
OREGON
CANAL INSURANCE COMPANY                                                      1,591,089           0          0            0.00
CAPITOL INDEMNITY CORPORATION                                                   11,862           0          0             NA
CAROLINA CASUALTY INSURANCE COMPANY                                            901,735           0          0            0.00
CASTLEPOINT NATIONAL INSURANCE COMPANY                                         124,749           0          0            0.00
CENTURY-NATIONAL INSURANCE COMPANY                                             154,081           0          0            0.00
CHARTER OAK FIRE INSURANCE COMPANY                                           2,625,563           0          0            0.00
CHARTIS CASUALTY COMPANY                                                         2,979           0          0             NA
CHARTIS PROPERTY CASUALTY COMPANY                                              704,933           0          0            0.00
CHURCH MUTUAL INSURANCE COMPANY                                                287,665           0          0            0.00
CINCINNATI CASUALTY COMPANY (THE)                                               41,508           0          0             NA
CINCINNATI INDEMNITY COMPANY (THE)                                              87,812           0          0             NA
CINCINNATI INSURANCE COMPANY (THE)                                             557,387           0          0            0.00
CIVIL SERVICE EMPLOYEES INSURANCE COMPANY                                       30,701           0          0             NA
COAST NATIONAL INSURANCE COMPANY                                            18,070,434          19         13            2.71
COMMERCE AND INDUSTRY INSURANCE COMPANY                                        777,900           0          0            0.00
COMMERCE WEST INSURANCE COMPANY                                              2,226,187           2          1            1.69
COMPANION COMMERCIAL INSURANCE COMPANY                                           1,722           0          0             NA
COMPANION PROPERTY AND CASUALTY INSURANCE COMPANY                              225,498           0          0            0.00
CONSUMERS INSURANCE USA, INC.                                                   20,448           0          0             NA
CONTINENTAL CASUALTY COMPANY                                                   926,596           0          0            0.00


REPORT - UA8085                                                                                                 Page 12 of 63
                                           Oregon Insurance Complaints - All                                Questions?
                                                  From Calendar Year 2011                                      Contact
                                                                                                           Ron Fredrickson
                                                                                                            (503) 947-7277


Insurance Division - Consumer Protection                                                                  05/29/12 08:39 AM

AUTO     (...continued)
                                                                           2011            Total    Confirmed Complaint
Company Name                                                            premiums         complaints complaints  index
CONTINENTAL INSURANCE COMPANY (THE)                                          1,833,075           0          0           0.00
CONTINENTAL WESTERN INSURANCE COMPANY                                        2,973,373           0          0           0.00
CONTRACTORS BONDING AND INSURANCE COMPANY                                       31,974           0          0            NA
COREPOINTE INSURANCE COMPANY                                                    62,803           0          0            NA
COUNTRY CASUALTY INSURANCE COMPANY                                           1,849,700           1          1           2.04
COUNTRY MUTUAL INSURANCE COMPANY                                            31,140,973          14         10           1.21
COUNTRY PREFERRED INSURANCE COMPANY                                         42,144,417          14          8           0.72
CRUM & FORSTER INDEMNITY COMPANY                                                19,733           0          0            NA
CUMIS INSURANCE SOCIETY, INC                                                   143,129           0          0           0.00
DAIRYLAND INSURANCE COMPANY                                                    589,235           3          3          19.21
DEPOSITORS INSURANCE COMPANY                                                 2,804,399           0          0           0.00
DIAMOND STATE INSURANCE COMPANY                                                 89,161           0          0            NA
DISCOVER PROPERTY & CASUALTY INSURANCE COMPANY                               1,735,156           0          0           0.00
EAGLE WEST INSURANCE COMPANY                                                 1,169,614           2          1           3.23
ECONOMY PREFERRED INSURANCE COMPANY                                             79,529           0          0            NA
ECONOMY PREMIER ASSURANCE COMPANY                                            2,468,992           0          0           0.00
ELECTRIC INSURANCE COMPANY                                                     388,804           0          0           0.00
EMCASCO INSURANCE COMPANY                                                      120,715           0          0           0.00
EMPIRE FIRE AND MARINE INSURANCE COMPANY                                     2,403,227           0          0           0.00
EMPLOYERS FIRE INSURANCE COMPANY                                               524,608           0          0           0.00
EMPLOYERS INSURANCE COMPANY OF WAUSAU                                           58,328           0          0            NA
EMPLOYERS MUTUAL CASUALTY COMPANY                                            1,365,385           0          0           0.00
ENCOMPASS INDEMNITY COMPANY                                                  1,476,542           1          1           2.56
ENCOMPASS INSURANCE COMPANY OF AMERICA                                         579,974           0          0           0.00
ENUMCLAW PROPERTY AND CASUALTY INSURANCE COMPANY                             2,198,663           0          0           0.00



REPORT - UA8085                                                                                                 Page 13 of 63
                                           Oregon Insurance Complaints - All                                 Questions?
                                                  From Calendar Year 2011                                       Contact
                                                                                                            Ron Fredrickson
                                                                                                             (503) 947-7277


Insurance Division - Consumer Protection                                                                   05/29/12 08:39 AM

AUTO     (...continued)
                                                                           2011             Total    Confirmed Complaint
Company Name                                                            premiums          complaints complaints  index
ESSENTIA INSURANCE COMPANY                                                      534,147            2         1            7.06
ESURANCE INSURANCE COMPANY                                                    8,383,849            3         2            0.90
EVEREST NATIONAL INSURANCE COMPANY                                              314,575            0         0            0.00
EVERGREEN USA RISK RETENTION GROUP INC                                            7,996            0         0             NA
FARMERS INSURANCE COMPANY OF OREGON                                         262,117,099          106        63            0.91
FARMERS INSURANCE EXCHANGE                                                    5,841,410            1         1            0.65
FARMLAND MUTUAL INSURANCE COMPANY                                               181,135            0         0            0.00
FEDERAL INSURANCE COMPANY                                                     2,873,376            0         0            0.00
FEDERATED MUTUAL INSURANCE COMPANY                                            3,083,807            1         0            0.00
FEDERATED RURAL ELECTRIC INSURANCE EXCHANGE                                     358,054            0         0            0.00
FEDERATED SERVICE INSURANCE COMPANY                                             908,347            0         0            0.00
FIDELITY AND DEPOSIT COMPANY OF MARYLAND                                              4            0         0             NA
FIDELITY NATIONAL PROPERTY AND CASUALTY INSURANCE                               500,936            0         0            0.00
COMPANY
FINANCIAL INDEMNITY COMPANY                                                   2,309,244           0          0            0.00
FINANCIAL PACIFIC INSURANCE COMPANY                                             522,083           0          0            0.00
FIREMAN'S FUND INSURANCE COMPANY                                              1,384,171           0          0            0.00
FIRST LIBERTY INSURANCE CORPORATION (THE)                                     1,889,115           0          0            0.00
FIRST NATIONAL INSURANCE COMPANY OF AMERICA                                     172,242           0          0            0.00
FIRST NONPROFIT INSURANCE COMPANY                                                27,007           0          0             NA
FLORISTS' MUTUAL INSURANCE COMPANY                                              176,437           0          0            0.00
FOREMOST INSURANCE COMPANY                                                    4,831,335           3          2            1.56
FOREMOST PROPERTY AND CASUALTY INSURANCE COMPANY                                199,800           0          0            0.00
GARRISON PROPERTY AND CASUALTY INSURANCE COMPANY                              9,119,610           3          3            1.24
GATEWAY INSURANCE COMPANY                                                        55,849           0          0             NA
GEICO CASUALTY COMPANY                                                        6,281,431           3          2            1.20


REPORT - UA8085                                                                                                  Page 14 of 63
                                           Oregon Insurance Complaints - All                                Questions?
                                                  From Calendar Year 2011                                      Contact
                                                                                                           Ron Fredrickson
                                                                                                            (503) 947-7277


Insurance Division - Consumer Protection                                                                  05/29/12 08:39 AM

AUTO     (...continued)
                                                                           2011            Total    Confirmed Complaint
Company Name                                                            premiums         complaints complaints  index
GEICO GENERAL INSURANCE COMPANY                                             54,642,498          20         11           0.76
GEICO INDEMNITY COMPANY                                                     30,501,300          20         10           1.24
GENERAL AUTOMOBILE INSURANCE COMPANY, INC. (THE)                               754,311           1          0           0.00
GENERAL CASUALTY COMPANY OF WISCONSIN                                           20,477           0          0            NA
GENERAL INSURANCE COMPANY OF AMERICA                                         4,248,338           0          0           0.00
GMAC INSURANCE COMPANY ONLINE, INC.                                          3,335,431           5          4           4.53
GOVERNMENT EMPLOYEES INSURANCE COMPANY                                      15,712,643           9          3           0.72
GRAMERCY INSURANCE COMPANY                                                     473,784           0          0           0.00
GRANGE INSURANCE ASSOCIATION                                                 4,638,010           2          0           0.00
GRANITE STATE INSURANCE COMPANY                                                739,354           0          0           0.00
GREAT AMERICAN ALLIANCE INSURANCE COMPANY                                      124,814           0          0           0.00
GREAT AMERICAN ASSURANCE COMPANY                                               560,405           0          0           0.00
GREAT AMERICAN INSURANCE COMPANY                                               326,998           0          0           0.00
GREAT AMERICAN INSURANCE COMPANY OF NEW YORK                                    18,980           0          0            NA
GREAT DIVIDE INSURANCE COMPANY                                                  61,445           0          0            NA
GREAT NORTHERN INSURANCE COMPANY                                             1,472,684           0          0           0.00
GREAT NORTHWEST INSURANCE COMPANY                                              144,350           0          0           0.00
GREAT WEST CASUALTY COMPANY                                                 11,335,167           0          0           0.00
GREENWICH INSURANCE COMPANY                                                    466,217           0          0           0.00
GUIDEONE AMERICA INSURANCE COMPANY                                             560,875           1          1           6.73
GUIDEONE ELITE INSURANCE COMPANY                                               334,145           0          0           0.00
GUIDEONE MUTUAL INSURANCE COMPANY                                              960,645           0          0           0.00
GUIDEONE SPECIALTY MUTUAL INSURANCE COMPANY                                     15,343           0          0            NA
HALLMARK INSURANCE COMPANY                                                   1,410,048           6          5          13.38
HANOVER AMERICAN INSURANCE COMPANY (THE)                                           317           0          0            NA



REPORT - UA8085                                                                                                 Page 15 of 63
                                           Oregon Insurance Complaints - All                                Questions?
                                                  From Calendar Year 2011                                      Contact
                                                                                                           Ron Fredrickson
                                                                                                            (503) 947-7277


Insurance Division - Consumer Protection                                                                  05/29/12 08:39 AM

AUTO     (...continued)
                                                                           2011            Total    Confirmed Complaint
Company Name                                                            premiums         complaints complaints  index
HANOVER INSURANCE COMPANY (THE)                                                146,305           0          0           0.00
HARCO NATIONAL INSURANCE COMPANY                                               651,121           0          0           0.00
HARTFORD ACCIDENT AND INDEMNITY COMPANY                                        403,005           0          0           0.00
HARTFORD CASUALTY INSURANCE COMPANY                                            437,384           0          0           0.00
HARTFORD FIRE INSURANCE COMPANY                                              1,302,921           0          0           0.00
HARTFORD INSURANCE COMPANY OF THE MIDWEST                                    9,678,206          13         10           3.90
HARTFORD UNDERWRITERS INSURANCE COMPANY                                     14,844,665          11          9           2.29
HORACE MANN INSURANCE COMPANY                                                  302,560           1          1          12.47
HORACE MANN PROPERTY & CASUALTY INSURANCE COMPANY                            2,931,537           3          2           2.57
HUDSON INSURANCE COMPANY                                                       190,499           0          0           0.00
IDS PROPERTY CASUALTY INSURANCE COMPANY                                     17,093,896          10          5           1.10
ILLINOIS NATIONAL INSURANCE CO.                                                 90,070           0          0            NA
IMPERIUM INSURANCE COMPANY                                                     114,343           0          0           0.00
INDEMNITY INSURANCE COMPANY OF NORTH AMERICA                                    55,570           0          0            NA
INDIANA LUMBERMENS MUTUAL INSURANCE COMPANY                                    180,696           0          0           0.00
INFINITY INSURANCE COMPANY                                                      66,802           0          0            NA
INFINITY SECURITY INSURANCE COMPANY                                                638           0          0            NA
INSURANCE COMPANY OF NORTH AMERICA                                                 388           0          0            NA
INSURANCE COMPANY OF THE STATE OF PENNSYLVANIA                                 377,547           0          0           0.00
IRONSHORE INDEMNITY INC.                                                       209,783           0          0           0.00
KEMPER INDEPENDENCE INSURANCE COMPANY                                           90,596           1          0            NA
LANCER INSURANCE COMPANY                                                     1,360,284           1          1           2.77
LIBERTY INSURANCE CORPORATION                                                  318,295           0          0           0.00
LIBERTY INSURANCE UNDERWRITERS INC.                                             68,702           0          0            NA
LIBERTY MUTUAL FIRE INSURANCE COMPANY                                       35,539,220          24         17           1.80



REPORT - UA8085                                                                                                 Page 16 of 63
                                           Oregon Insurance Complaints - All                                Questions?
                                                  From Calendar Year 2011                                      Contact
                                                                                                           Ron Fredrickson
                                                                                                            (503) 947-7277


Insurance Division - Consumer Protection                                                                  05/29/12 08:39 AM

AUTO     (...continued)
                                                                           2011            Total    Confirmed Complaint
Company Name                                                            premiums         complaints complaints  index
LIBERTY MUTUAL INSURANCE COMPANY                                               256,732           1          1          14.70
LIBERTY NORTHWEST INSURANCE CORPORATION                                      5,931,123           6          5           3.18
LM GENERAL INSURANCE COMPANY                                                 1,741,913           1          0           0.00
LM INSURANCE CORPORATION                                                       360,622           0          0           0.00
LYNDON SOUTHERN INSURANCE COMPANY                                               12,349           0          0            NA
MARKEL AMERICAN INSURANCE COMPANY                                              239,198           0          0           0.00
MARKEL INSURANCE COMPANY                                                     1,334,027           0          0           0.00
MARYLAND CASUALTY COMPANY                                                      959,888           0          0           0.00
MASSACHUSETTS BAY INSURANCE COMPANY                                            182,885           0          0           0.00
MAXUM CASUALTY INSURANCE COMPANY                                               466,254           1          0           0.00
MERASTAR INSURANCE COMPANY                                                      29,526           0          0            NA
MERITPLAN INSURANCE COMPANY                                                      7,452           0          0            NA
METROPOLITAN CASUALTY INSURANCE COMPANY                                        115,558           0          0           0.00
METROPOLITAN DIRECT PROPERTY AND CASUALTY INSURANCE                          5,457,108           0          0           0.00
COMPANY
METROPOLITAN GENERAL INSURANCE COMPANY                                          39,038           0          0             NA
METROPOLITAN PROPERTY AND CASUALTY INSURANCE COMPANY                        16,765,850          14         10            2.25
MID-CENTURY INSURANCE COMPANY                                                7,500,150           2          2            1.01
MID-CONTINENT CASUALTY COMPANY                                                  10,039           0          0             NA
MITSUI SUMITOMO INSURANCE COMPANY OF AMERICA                                   100,992           0          0            0.00
MITSUI SUMITOMO INSURANCE USA INC.                                              71,787           0          0             NA
MONTEREY INSURANCE COMPANY                                                      17,424           0          0             NA
MOTORISTS COMMERCIAL MUTUAL INSURANCE COMPANY                                  941,722           1          1            4.01
MOTORS INSURANCE CORPORATION                                                   140,176           0          0            0.00
MUTUAL OF ENUMCLAW INSURANCE COMPANY                                        29,051,451           7          5            0.65
NATIONAL CASUALTY COMPANY                                                      954,071           0          0            0.00


REPORT - UA8085                                                                                                 Page 17 of 63
                                           Oregon Insurance Complaints - All                                Questions?
                                                  From Calendar Year 2011                                      Contact
                                                                                                           Ron Fredrickson
                                                                                                            (503) 947-7277


Insurance Division - Consumer Protection                                                                  05/29/12 08:39 AM

AUTO     (...continued)
                                                                           2011            Total    Confirmed Complaint
Company Name                                                            premiums         complaints complaints  index
NATIONAL CONTINENTAL INSURANCE COMPANY                                          29,819           0          0             NA
NATIONAL FARMERS UNION PROPERTY AND CASUALTY COMPANY                            28,060           0          0             NA
NATIONAL FIRE INSURANCE COMPANY OF HARTFORD                                    730,322           0          0            0.00
NATIONAL GENERAL ASSURANCE COMPANY                                           5,401,849           3          3            2.10
NATIONAL GENERAL INSURANCE COMPANY                                             493,463           0          0            0.00
NATIONAL INDEMNITY COMPANY                                                       4,929           0          0             NA
NATIONAL INTERSTATE INSURANCE COMPANY                                        1,346,398           1          1            2.80
NATIONAL LIABILITY & FIRE INSURANCE COMPANY                                  1,478,381           0          0            0.00
NATIONAL SPECIALTY INSURANCE COMPANY                                           153,983           0          0            0.00
NATIONAL SURETY CORPORATION                                                    303,253           0          0            0.00
NATIONAL UNION FIRE INSURANCE COMPANY OF PITTSBURG                           3,919,227           0          0            0.00
NATIONWIDE AGRIBUSINESS INSURANCE COMPANY                                    1,217,078           0          0            0.00
NATIONWIDE INSURANCE COMPANY OF AMERICA                                     31,599,099          14          7            0.84
NATIONWIDE MUTUAL FIRE INSURANCE COMPANY                                        25,000           0          0             NA
NATIONWIDE MUTUAL INSURANCE COMPANY                                          9,338,541           8          5            2.02
NAVIGATORS INSURANCE COMPANY                                                   320,607           0          0            0.00
NEW HAMPSHIRE INSURANCE COMPANY                                                904,443           0          0            0.00
NEW YORK MARINE AND GENERAL INSURANCE COMPANY                                      825           0          0             NA
NEWPORT INSURANCE COMPANY                                                        2,673           1          0             NA
NIPPONKOA INSURANCE COMPANY, LIMITED                                            10,973           0          0             NA
NORTH AMERICAN ELITE INSURANCE COMPANY                                         158,315           0          0            0.00
NORTH AMERICAN SPECIALTY INSURANCE COMPANY                                       7,686           0          0             NA
NORTH PACIFIC INSURANCE COMPANY                                             11,792,270           2          1            0.32
NORTH RIVER INSURANCE COMPANY                                                  130,336           0          0            0.00
NORTHERN INSURANCE COMPANY OF NEW YORK                                          81,301           0          0             NA



REPORT - UA8085                                                                                                 Page 18 of 63
                                           Oregon Insurance Complaints - All                                Questions?
                                                  From Calendar Year 2011                                      Contact
                                                                                                           Ron Fredrickson
                                                                                                            (503) 947-7277


Insurance Division - Consumer Protection                                                                  05/29/12 08:39 AM

AUTO     (...continued)
                                                                           2011            Total    Confirmed Complaint
Company Name                                                            premiums         complaints complaints  index
NORTHLAND CASUALTY COMPANY                                                      69,212           0          0            NA
NORTHLAND INSURANCE COMPANY                                                  3,961,932           0          0           0.00
NORTHWESTERN PACIFIC INDEMNITY COMPANY                                             822           0          0            NA
NOVA CASUALTY COMPANY                                                          224,894           0          0           0.00
OCCIDENTAL FIRE & CASUALTY COMPANY OF NORTH CAROLINA                           280,076           0          0           0.00
OHIO CASUALTY INSURANCE COMPANY                                              1,462,279           0          0           0.00
OHIO SECURITY INSURANCE COMPANY                                                847,772           0          0           0.00
OLD REPUBLIC GENERAL INSURANCE CORPORATION                                      42,937           0          0            NA
OLD REPUBLIC INSURANCE COMPANY                                                 311,978           0          0           0.00
OMNI INSURANCE COMPANY                                                       2,362,980           8          7          11.18
ONEBEACON AMERICA INSURANCE COMPANY                                            438,742           0          0           0.00
OOIDA RISK RETENTION GROUP, INC.                                                97,521           0          0            NA
OREGON AUTOMOBILE INSURANCE COMPANY                                          2,531,309           0          0           0.00
OREGON MUTUAL INSURANCE COMPANY                                             24,873,718           9          7           1.06
PACIFIC EMPLOYERS INSURANCE COMPANY                                                214           0          0            NA
PACIFIC INDEMNITY COMPANY                                                      494,177           0          0           0.00
PACIFIC SPECIALTY INSURANCE COMPANY                                             10,369           0          0            NA
PACIFIC STAR INSURANCE COMPANY                                                 955,780           7          4          15.79
PARATRANSIT INSURANCE COMPANY, A MUTUAL RISK RETENTION                         147,844           0          0           0.00
GROUP
PEAK PROPERTY AND CASUALTY INSURANCE CORPORATION                               60,609            1          0             NA
PEMCO MUTUAL INSURANCE COMPANY                                                120,101            0          0            0.00
PENN MILLERS INSURANCE COMPANY                                                 85,339            0          0             NA
PENNSYLVANIA LUMBERMENS MUTUAL INSURANCE COMPANY                               95,688            0          0             NA
PENNSYLVANIA MANUFACTURERS INDEMNITY COMPANY                                    4,138            0          0             NA



REPORT - UA8085                                                                                                 Page 19 of 63
                                           Oregon Insurance Complaints - All                                 Questions?
                                                  From Calendar Year 2011                                       Contact
                                                                                                            Ron Fredrickson
                                                                                                             (503) 947-7277


Insurance Division - Consumer Protection                                                                   05/29/12 08:39 AM

AUTO     (...continued)
                                                                           2011             Total    Confirmed Complaint
Company Name                                                            premiums          complaints complaints  index
PENNSYLVANIA MANUFACTURERS' ASSOCIATION INSURANCE                               15,296            0          0             NA
COMPANY
PHARMACISTS MUTUAL INSURANCE COMPANY                                             71,275           0          0            NA
PHILADELPHIA INDEMNITY INSURANCE COMPANY                                      5,347,622           0          0           0.00
PHOENIX INSURANCE COMPANY                                                     1,608,539           0          0           0.00
PIONEER SPECIALTY INSURANCE COMPANY                                             621,603           0          0           0.00
PLAZA INSURANCE COMPANY                                                         281,977           0          0           0.00
PRAETORIAN INSURANCE COMPANY                                                  1,371,773           0          0           0.00
PREFERRED PROFESSIONAL INSURANCE COMPANY                                         42,689           0          0            NA
PRESERVER INSURANCE COMPANY                                                     560,267           0          0           0.00
PROGRESSIVE CASUALTY INSURANCE COMPANY                                        2,093,249           0          0           0.00
PROGRESSIVE CLASSIC INSURANCE COMPANY                                       104,017,364          53         26           0.94
PROGRESSIVE DIRECT INSURANCE COMPANY                                            355,470           3          1          10.62
PROGRESSIVE NORTHERN INSURANCE COMPANY                                       12,450,689          10          9           2.73
PROGRESSIVE PREFERRED INSURANCE COMPANY                                         876,814           0          0           0.00
PROGRESSIVE SPECIALTY INSURANCE COMPANY                                          79,887           0          0            NA
PROGRESSIVE UNIVERSAL INSURANCE COMPANY                                     109,617,389          44         27           0.93
PROPERTY AND CASUALTY INSURANCE COMPANY OF HARTFORD                          16,992,554          13          7           1.55
PROTECTIVE INSURANCE COMPANY                                                     81,731           0          0            NA
QBE INSURANCE CORPORATION                                                       733,687           0          0           0.00
REGENT INSURANCE COMPANY                                                        194,585           0          0           0.00
REPWEST INSURANCE COMPANY                                                         4,625           1          1            NA
RESPONSE INSURANCE COMPANY                                                      689,013           1          0           0.00
RESPONSE WORLDWIDE INSURANCE COMPANY                                            131,785           0          0           0.00
RIVERPORT INSURANCE COMPANY                                                      18,262           0          0            NA
RLI INSURANCE COMPANY                                                           250,449           0          0           0.00


REPORT - UA8085                                                                                                  Page 20 of 63
                                           Oregon Insurance Complaints - All                                 Questions?
                                                  From Calendar Year 2011                                       Contact
                                                                                                            Ron Fredrickson
                                                                                                             (503) 947-7277


Insurance Division - Consumer Protection                                                                   05/29/12 08:39 AM

AUTO     (...continued)
                                                                           2011             Total    Confirmed Complaint
Company Name                                                            premiums          complaints complaints  index
ROCKY MOUNTAIN FIRE & CASUALTY COMPANY                                        1,222,486            0         0           0.00
SAFECO INSURANCE COMPANY OF AMERICA                                             987,784            2         1           3.82
SAFECO INSURANCE COMPANY OF OREGON                                          135,686,973           41        31           0.86
SAFETY NATIONAL CASUALTY CORPORATION                                             13,570            0         0            NA
SAGAMORE INSURANCE COMPANY                                                      302,562            2         1          12.47
SCOTTSDALE INDEMNITY COMPANY                                                     83,415            0         0            NA
SECURITY NATIONAL INSURANCE COMPANY                                             742,925            0         0           0.00
SENTINEL INSURANCE COMPANY, LTD.                                              3,876,048            5         2           1.95
SENTRY CASUALTY COMPANY                                                           2,872            0         0            NA
SENTRY INSURANCE A MUTUAL COMPANY                                               665,122            0         0           0.00
SENTRY SELECT INSURANCE COMPANY                                               2,147,528            0         0           0.00
SEQUOIA INSURANCE COMPANY                                                         1,944            0         0            NA
SOMPO JAPAN INSURANCE COMPANY OF AMERICA                                        129,900            0         0           0.00
SOUTHERN INSURANCE COMPANY                                                    1,157,127            5         4          13.04
SPARTA INSURANCE COMPANY                                                        445,534            0         0           0.00
SPRINGFIELD INSURANCE COMPANY                                                   221,459            0         0           0.00
ST. PAUL FIRE AND MARINE INSURANCE COMPANY                                      136,583            0         0           0.00
ST. PAUL GUARDIAN INSURANCE COMPANY                                                 373            0         0            NA
ST. PAUL MERCURY INSURANCE COMPANY                                               12,412            0         0            NA
ST. PAUL PROTECTIVE INSURANCE COMPANY                                            26,020            0         0            NA
STANDARD GUARANTY INSURANCE COMPANY                                             180,150            0         0           0.00
STAR INSURANCE COMPANY                                                          366,388            0         0           0.00
STARR INDEMNITY & LIABILITY COMPANY                                           1,376,897            3         3           8.22
STATE FARM FIRE AND CASUALTY COMPANY                                         32,052,219           12         8           0.94
STATE FARM MUTUAL AUTOMOBILE INSURANCE COMPANY                              391,000,743          108        60           0.58



REPORT - UA8085                                                                                                  Page 21 of 63
                                           Oregon Insurance Complaints - All                                Questions?
                                                  From Calendar Year 2011                                      Contact
                                                                                                           Ron Fredrickson
                                                                                                            (503) 947-7277


Insurance Division - Consumer Protection                                                                  05/29/12 08:39 AM

AUTO     (...continued)
                                                                           2011            Total    Confirmed Complaint
Company Name                                                            premiums         complaints complaints  index
STATE NATIONAL INSURANCE COMPANY, INC.                                       1,237,949           0          0            0.00
STONINGTON INSURANCE COMPANY                                                   163,847           0          0            0.00
STRATFORD INSURANCE COMPANY                                                        443           0          0             NA
SUBLIMITY INSURANCE COMPANY                                                  7,724,199           2          1            0.49
T.H.E. INSURANCE COMPANY                                                       546,660           0          0            0.00
TEACHERS INSURANCE COMPANY                                                   1,148,422           0          0            0.00
TECHNOLOGY INSURANCE COMPANY, INC.                                              13,493           0          0             NA
TOKIO MARINE & NICHIDO FIRE INSURANCE CO., LTD.                                447,234           0          0            0.00
TOWER INSURANCE COMPANY OF NEW YORK                                             40,773           0          0             NA
TOWER NATIONAL INSURANCE COMPANY                                                18,228           0          0             NA
TRANS PACIFIC INSURANCE COMPANY                                                    220           0          0             NA
TRANSGUARD INSURANCE COMPANY OF AMERICA, INC.                                  231,590           0          0            0.00
TRANSPORTATION INSURANCE COMPANY                                               505,578           0          0            0.00
TRAVELERS CASUALTY INSURANCE COMPANY OF AMERICA                              1,629,283           0          0            0.00
TRAVELERS COMMERCIAL INSURANCE COMPANY                                       7,257,195           3          3            1.56
TRAVELERS HOME AND MARINE INSURANCE COMPANY (THE)                           17,662,396           7          3            0.64
TRAVELERS INDEMNITY COMPANY (THE)                                            2,761,925           0          0            0.00
TRAVELERS INDEMNITY COMPANY OF AMERICA                                       2,043,577           0          0            0.00
TRAVELERS INDEMNITY COMPANY OF CONNECTICUT (THE)                             2,096,555           1          1            1.80
TRAVELERS PROPERTY CASUALTY COMPANY OF AMERICA                               5,651,510           0          0            0.00
TRIUMPHE CASUALTY COMPANY                                                      224,421           0          0            0.00
TRUCK INSURANCE EXCHANGE                                                     9,269,178           1          0            0.00
TRUMBULL INSURANCE COMPANY                                                   2,360,387           2          1            1.60
TWIN CITY FIRE INSURANCE COMPANY                                               780,398           0          0            0.00
ULLICO CASUALTY COMPANY                                                         39,705           0          0             NA



REPORT - UA8085                                                                                                 Page 22 of 63
                                           Oregon Insurance Complaints - All                                Questions?
                                                  From Calendar Year 2011                                      Contact
                                                                                                           Ron Fredrickson
                                                                                                            (503) 947-7277


Insurance Division - Consumer Protection                                                                  05/29/12 08:39 AM

AUTO     (...continued)
                                                                           2011            Total    Confirmed Complaint
Company Name                                                            premiums         complaints complaints  index
UNIGARD INDEMNITY COMPANY                                                      169,031           0          0           0.00
UNIGARD INSURANCE COMPANY                                                   15,246,962           1          1           0.25
UNION INSURANCE COMPANY                                                        396,068           0          0           0.00
UNITED HERITAGE PROPERTY & CASUALTY COMPANY                                    543,319           0          0           0.00
UNITED SERVICES AUTOMOBILE ASSOCIATION                                      29,937,663           9          7           0.88
UNITED STATES FIRE INSURANCE COMPANY                                           105,203           0          0           0.00
UNITRIN AUTO AND HOME INSURANCE COMPANY                                        390,912           2          1           9.65
UNITRIN DIRECT PROPERTY & CASUALTY COMPANY                                   1,768,815           5          5          10.67
UNIVERSAL UNDERWRITERS INSURANCE COMPANY                                     1,900,518           0          0           0.00
UNIVERSAL UNDERWRITERS OF TEXAS INSURANCE COMPANY                              435,903           0          0           0.00
USAA CASUALTY INSURANCE COMPANY                                             34,150,263           7          5           0.55
USAA GENERAL INDEMNITY COMPANY                                               4,928,204           2          1           0.77
UTICA MUTUAL INSURANCE COMPANY                                                   5,035           0          0            NA
VALLEY FORGE INSURANCE COMPANY                                                 948,089           0          0           0.00
VALLEY PROPERTY & CASUALTY INSURANCE COMPANY                                15,310,809           4          2           0.49
VANLINER INSURANCE COMPANY                                                     306,785           0          0           0.00
VICTORIA SELECT INSURANCE COMPANY                                            1,777,922           1          1           2.12
VIGILANT INSURANCE COMPANY                                                      20,421           0          0            NA
VIKING INSURANCE COMPANY OF WISCONSIN                                        5,922,769           5          5           3.19
WAUSAU BUSINESS INSURANCE COMPANY                                              235,158           0          0           0.00
WAUSAU UNDERWRITERS INSURANCE COMPANY                                          835,808           0          0           0.00
WAWANESA GENERAL INSURANCE COMPANY                                           5,415,952           3          2           1.39
WESCO INSURANCE COMPANY                                                        105,862           0          0           0.00
WEST AMERICAN INSURANCE COMPANY                                              3,867,630           0          0           0.00
WESTERN NATIONAL ASSURANCE COMPANY                                           3,349,544           0          0           0.00



REPORT - UA8085                                                                                                 Page 23 of 63
                                           Oregon Insurance Complaints - All                               Questions?
                                                  From Calendar Year 2011                                     Contact
                                                                                                          Ron Fredrickson
                                                                                                           (503) 947-7277


Insurance Division - Consumer Protection                                                                 05/29/12 08:39 AM

AUTO     (...continued)
                                                                           2011           Total    Confirmed Complaint
Company Name                                                            premiums        complaints complaints  index
WESTERN PROTECTORS INSURANCE COMPANY                                        5,116,386           0          0           0.00
WESTERN UNITED INSURANCE COMPANY                                            8,434,294           5          4           1.79
WILSHIRE INSURANCE COMPANY                                                    530,298           0          0           0.00
WORKMEN'S AUTO INSURANCE COMPANY                                            5,769,484          36         24          15.70
XL INSURANCE AMERICA, INC.                                                     83,355           0          0            NA
XL SPECIALTY INSURANCE COMPANY                                                 57,689           0          0            NA
ZURICH AMERICAN INSURANCE COMPANY                                           5,826,151           1          1           0.65
ZURICH AMERICAN INSURANCE COMPANY OF ILLINOIS                                 212,917           0          0           0.00
              Total for AUTO                                            2,192,299,907          939       581




REPORT - UA8085                                                                                                Page 24 of 63
                                           Oregon Insurance Complaints - All                                Questions?
                                                  From Calendar Year 2011                                      Contact
                                                                                                           Ron Fredrickson
                                                                                                            (503) 947-7277


Insurance Division - Consumer Protection                                                                  05/29/12 08:39 AM

HEALTH
                                                                           2011            Total    Confirmed Complaint
Company Name                                                            premiums         complaints complaints  index
21ST CENTURY PREMIER INSURANCE COMPANY                                           1,737           0          0            NA
4 EVER LIFE INSURANCE COMPANY                                                   32,410           0          0            NA
AAA LIFE INSURANCE COMPANY                                                     970,946           0          0           0.00
ABILITY INSURANCE COMPANY                                                     -155,384           0          0            NA
ACE AMERICAN INSURANCE COMPANY                                               7,251,194           2          2           3.24
ADVANTAGE DENTAL PLAN, INC.                                                    132,951           0          0           0.00
AETNA LIFE INSURANCE COMPANY                                                78,429,599          16         13           1.94
AF&L INSURANCE COMPANY                                                          17,606           0          0            NA
ALLIANZ LIFE INSURANCE COMPANY OF NORTH AMERICA                                 43,706           0          0            NA
ALLSTATE LIFE INSURANCE COMPANY                                                 82,654           0          0            NA
AMERICAN BANKERS INSURANCE COMPANY OF FLORIDA                                  249,284           0          0           0.00
AMERICAN BANKERS LIFE ASSURANCE CO OF FLORIDA                                1,038,187           1          0           0.00
AMERICAN CASUALTY COMPANY OF READING, PENNSYLVANIA                                  53           0          0            NA
AMERICAN FAMILY LIFE ASSURANCE COMPANY OF COLUMBUS                          63,700,008          15         10           1.84
AMERICAN FAMILY MUTUAL INSURANCE COMPANY                                     1,205,304           2          2          19.47
AMERICAN FIDELITY ASSURANCE COMPANY                                          7,753,711           0          0           0.00
AMERICAN GENERAL ASSURANCE COMPANY                                             400,248           1          1          29.31
AMERICAN GENERAL LIFE AND ACCIDENT INSURANCE COMPANY                             5,828           0          0            NA
AMERICAN GENERAL LIFE INSURANCE COMPANY                                        991,592           3          0           0.00
AMERICAN GENERAL LIFE INSURANCE COMPANY OF DELAWARE                            176,078           0          0           0.00
AMERICAN HEALTH AND LIFE INSURANCE COMPANY                                     388,353           0          0           0.00
AMERICAN HERITAGE LIFE INSURANCE COMPANY                                     3,547,239           0          0           0.00
AMERICAN HOME ASSURANCE COMPANY                                                  4,268           0          0            NA
AMERICAN INCOME LIFE INSURANCE COMPANY                                       1,287,796           1          1           9.11
AMERICAN MEDICAL AND LIFE INSURANCE COMPANY                                    256,121           3          3         137.43



REPORT - UA8085                                                                                                 Page 25 of 63
                                           Oregon Insurance Complaints - All                               Questions?
                                                  From Calendar Year 2011                                     Contact
                                                                                                          Ron Fredrickson
                                                                                                           (503) 947-7277


Insurance Division - Consumer Protection                                                                 05/29/12 08:39 AM

HEALTH      (...continued)
                                                                           2011           Total    Confirmed Complaint
Company Name                                                            premiums        complaints complaints  index
AMERICAN MEMORIAL LIFE INSURANCE COMPANY                                         664            0          0             NA
AMERICAN MODERN LIFE INSURANCE COMPANY                                       673,142            0          0            0.00
AMERICAN NATIONAL INSURANCE COMPANY                                          143,872            0          0            0.00
AMERICAN NATIONAL LIFE INSURANCE COMPANY OF TEXAS                              2,937            0          0             NA
AMERICAN PIONEER LIFE INSURANCE COMPANY                                      271,935            0          0            0.00
AMERICAN PROGRESSIVE LIFE AND HEALTH INSURANCE COMPANY                        17,541            0          0             NA
OF NEW YORK
AMERICAN PUBLIC LIFE INSURANCE COMPANY                                         22,354           0          0             NA
AMERICAN REPUBLIC CORP INSURANCE COMPANY                                      338,641           0          0            0.00
AMERICAN REPUBLIC INSURANCE COMPANY                                         5,429,269           0          0            0.00
AMERICAN SECURITY INSURANCE COMPANY                                            39,531           0          0             NA
AMERICAN SENTINEL INSURANCE COMPANY                                             6,389           0          0             NA
AMERICAN STATES INSURANCE COMPANY                                              22,900           0          0             NA
AMERICAN UNDERWRITERS LIFE INSURANCE COMPANY                                   23,145           0          0             NA
AMERICAN UNITED LIFE INSURANCE COMPANY                                        200,368           0          0            0.00
AMERITAS LIFE INSURANCE CORPORATION                                         5,248,173           0          0            0.00
AMEX ASSURANCE COMPANY                                                        758,624           0          0            0.00
ASSURITY LIFE INSURANCE COMPANY                                               636,050           0          0            0.00
ATHENE ANNUITY & LIFE ASSURANCE COMPANY                                       882,850           0          0            0.00
AVIVA LIFE AND ANNUITY COMPANY                                                  4,502           0          0             NA
AXA EQUITABLE LIFE INSURANCE COMPANY                                          217,813           0          0            0.00
AXIS INSURANCE COMPANY                                                         12,196           0          0             NA
BALBOA LIFE INSURANCE COMPANY                                                 196,667           0          0            0.00
BALTIMORE LIFE INSURANCE COMPANY (THE)                                            611           0          0             NA
BANCINSURE, INC.                                                                   18           0          0             NA
BANKERS FIDELITY LIFE INSURANCE COMPANY                                        50,378           0          0             NA


REPORT - UA8085                                                                                                Page 26 of 63
                                           Oregon Insurance Complaints - All                               Questions?
                                                  From Calendar Year 2011                                     Contact
                                                                                                          Ron Fredrickson
                                                                                                           (503) 947-7277


Insurance Division - Consumer Protection                                                                 05/29/12 08:39 AM

HEALTH      (...continued)
                                                                           2011           Total    Confirmed Complaint
Company Name                                                            premiums        complaints complaints  index
BANKERS LIFE AND CASUALTY COMPANY                                           9,381,834           7          7           8.75
BCS INSURANCE COMPANY                                                       1,575,879           0          0           0.00
BENEFICIAL LIFE INSURANCE COMPANY                                                 256           0          0            NA
BERKLEY LIFE AND HEALTH INSURANCE COMPANY                                     227,226           0          0           0.00
BERKSHIRE LIFE INSURANCE COMPANY OF AMERICA                                 5,677,943           0          0           0.00
BEST LIFE AND HEALTH INSURANCE COMPANY                                      1,544,486           0          0           0.00
BOSTON MUTUAL LIFE INSURANCE COMPANY                                           45,699           0          0            NA
BROKERS NATIONAL LIFE ASSURANCE COMPANY                                     1,645,947           0          0           0.00
CANADA LIFE ASSURANCE COMPANY (THE)                                            15,656           0          0            NA
CAPITOL INDEMNITY CORPORATION                                                   2,357           0          0            NA
CATHOLIC ORDER OF FORESTERS                                                         0           0          0            NA
CELTIC INSURANCE COMPANY                                                       41,361           0          0            NA
CENTRAL RESERVE LIFE INSURANCE COMPANY                                         52,076           0          0            NA
CENTRAL SECURITY LIFE INSURANCE COMPANY                                           771           0          0            NA
CENTRAL STATES HEALTH & LIFE CO OF OMAHA                                      204,756           2          2         114.60
CENTRAL STATES INDEMNITY CO. OF OMAHA                                         201,624           1          1          58.19
CENTRAL UNITED LIFE INSURANCE COMPANY                                          90,440           0          0            NA
CENTRE LIFE INSURANCE COMPANY                                                 509,986           0          0           0.00
CENTURION LIFE INSURANCE COMPANY                                                3,621           0          0            NA
CHESAPEAKE LIFE INSURANCE COMPANY (THE)                                       235,553           0          0           0.00
CHRISTIAN FIDELITY LIFE INSURANCE COMPANY                                      15,399           0          0            NA
CICA LIFE INSURANCE COMPANY OF AMERICA                                            124           0          0            NA
CIGNA HEALTH AND LIFE INSURANCE COMPANY                                     6,147,900           0          0           0.00
CINCINNATI LIFE INSURANCE COMPANY (THE)                                         3,063           0          0            NA
CMFG LIFE INSURANCE COMPANY                                                 5,151,994           1          1           2.28



REPORT - UA8085                                                                                                Page 27 of 63
                                           Oregon Insurance Complaints - All                                Questions?
                                                  From Calendar Year 2011                                      Contact
                                                                                                           Ron Fredrickson
                                                                                                            (503) 947-7277


Insurance Division - Consumer Protection                                                                  05/29/12 08:39 AM

HEALTH      (...continued)
                                                                           2011            Total    Confirmed Complaint
Company Name                                                            premiums         complaints complaints  index
COLONIAL LIFE & ACCIDENT INSURANCE COMPANY                                   5,673,327           3          3            6.20
COLONIAL PENN LIFE INSURANCE COMPANY                                         1,134,608           1          0            0.00
COLORADO BANKERS LIFE INSURANCE COMPANY                                          2,366           0          0             NA
COLUMBIAN LIFE INSURANCE COMPANY                                               222,294           0          0            0.00
COLUMBIAN MUTUAL LIFE INSURANCE COMPANY                                         23,385           0          0             NA
COLUMBUS LIFE INSURANCE COMPANY                                                    685           0          0             NA
COMBINED INSURANCE COMPANY OF AMERICA                                        7,092,202           6          5            8.27
COMMERCIAL TRAVELERS MUTUAL INSURANCE COMPANY                                   11,694           0          0             NA
COMMONWEALTH ANNUITY AND LIFE INSURANCE COMPANY                                108,387           0          0            0.00
COMPANION LIFE INSURANCE COMPANY                                             8,093,146           0          0            0.00
CONNECTICUT GENERAL LIFE INSURANCE COMPANY                                  48,569,704           0          0            0.00
CONSECO LIFE INSURANCE COMPANY                                                  29,452           0          0             NA
CONSTITUTION LIFE INSURANCE COMPANY                                             18,700           0          0             NA
CONTINENTAL AMERICAN INSURANCE COMPANY                                       1,468,852           0          0            0.00
CONTINENTAL CASUALTY COMPANY                                                -8,889,130           1          1             NA
CONTINENTAL GENERAL INSURANCE COMPANY                                          173,433           0          0            0.00
CONTINENTAL LIFE INSURANCE COMPANY OF BRENTWOOD,                                26,727           0          0             NA
TENNESSEE
COUNTRY LIFE INSURANCE COMPANY                                               1,072,358           0          0            0.00
CROATIAN FRATERNAL UNION OF AMERICA                                                141           0          0             NA
CROWN LIFE INSURANCE COMPANY                                                    21,948           0          0             NA
DENTEGRA INSURANCE COMPANY                                                   2,228,407           0          0            0.00
EMC NATIONAL LIFE COMPANY                                                       43,116           0          0             NA
EMPLOYERS FIRE INSURANCE COMPANY                                               255,294           0          0            0.00
ENTERPRISE LIFE INSURANCE COMPANY                                                7,412           0          0             NA
EQUITABLE LIFE AND CASUALTY INSURANCE COMPANY                                4,517,617           0          0            0.00


REPORT - UA8085                                                                                                 Page 28 of 63
                                           Oregon Insurance Complaints - All                               Questions?
                                                  From Calendar Year 2011                                     Contact
                                                                                                          Ron Fredrickson
                                                                                                           (503) 947-7277


Insurance Division - Consumer Protection                                                                 05/29/12 08:39 AM

HEALTH      (...continued)
                                                                           2011           Total    Confirmed Complaint
Company Name                                                            premiums        complaints complaints  index
EVERENCE ASSOCIATION, INC.                                                    138,434           0          0            0.00
FAMILY HERITAGE LIFE INSURANCE COMPANY OF AMERICA                             415,550           0          0            0.00
FAMILY LIFE INSURANCE COMPANY                                               1,483,973           0          0            0.00
FARM BUREAU LIFE INSURANCE COMPANY                                             15,291           0          0             NA
FARMERS NEW WORLD LIFE INSURANCE COMPANY                                      439,253           0          0            0.00
FEDERAL INSURANCE COMPANY                                                     558,004           0          0            0.00
FEDERAL LIFE INSURANCE COMPANY (MUTUAL)                                           404           0          0             NA
FEDERATED LIFE INSURANCE COMPANY                                               48,514           0          0             NA
FIDELITY LIFE ASSOCIATION, A LEGAL RESERVE LIFE INSURANCE                         430           0          0             NA
COMPANY
FIDELITY SECURITY LIFE INSURANCE COMPANY                                    4,274,843           0          0            0.00
FIRST ALLMERICA FINANCIAL LIFE INSURANCE COMPANY                                2,887           0          0             NA
FIRST HEALTH LIFE & HEALTH INSURANCE COMPANY                                  255,430           0          0            0.00
FORT DEARBORN LIFE INSURANCE COMPANY                                        1,357,003           0          0            0.00
FREEDOM LIFE INSURANCE COMPANY OF AMERICA                                      10,555           0          0             NA
GENERAL AMERICAN LIFE INSURANCE COMPANY                                        88,110           0          0             NA
GENERAL FIDELITY LIFE INSURANCE COMPANY                                         9,198           0          0             NA
GENWORTH LIFE AND ANNUITY INSURANCE COMPANY                                 1,269,470           0          0            0.00
GENWORTH LIFE INSURANCE COMPANY                                              -273,400           0          0             NA
GERBER LIFE INSURANCE COMPANY                                               1,621,201           0          0            0.00
GLOBE LIFE AND ACCIDENT INSURANCE COMPANY                                     515,009           0          0            0.00
GOLDEN RULE INSURANCE COMPANY                                                 202,573           0          0            0.00
GOVERNMENT PERSONNEL MUTUAL LIFE INSURANCE COMPANY                             26,724           0          0             NA
GREAT AMERICAN INSURANCE COMPANY                                              595,903           0          0            0.00
GREAT AMERICAN LIFE INSURANCE COMPANY                                          24,347           0          0             NA
GREAT NORTHERN INSURANCE COMPANY                                                3,091           0          0             NA


REPORT - UA8085                                                                                                Page 29 of 63
                                           Oregon Insurance Complaints - All                                 Questions?
                                                  From Calendar Year 2011                                       Contact
                                                                                                            Ron Fredrickson
                                                                                                             (503) 947-7277


Insurance Division - Consumer Protection                                                                   05/29/12 08:39 AM

HEALTH      (...continued)
                                                                           2011             Total    Confirmed Complaint
Company Name                                                            premiums          complaints complaints  index
GREAT SOUTHERN LIFE INSURANCE COMPANY                                             2,104           0          0             NA
GREAT-WEST LIFE & ANNUITY INSURANCE COMPANY                                     548,090           0          0            0.00
GREAT-WEST LIFE ASSURANCE COMPANY (THE)                                         251,950           0          0            0.00
GUARANTEE TRUST LIFE INSURANCE COMPANY                                          287,519           0          0            0.00
GUARANTY INCOME LIFE INSURANCE COMPANY                                              -76           0          0             NA
GUARDIAN LIFE INSURANCE COMPANY OF AMERICA (THE)                             16,061,157           2          2            1.46
HARTFORD LIFE AND ACCIDENT INSURANCE COMPANY                                 23,838,869           5          3            1.48
HARTFORD LIFE AND ANNUITY INSURANCE COMPANY                                       4,556           2          0             NA
HARTFORD LIFE INSURANCE COMPANY                                               1,008,667           0          0            0.00
HCC LIFE INSURANCE COMPANY                                                    4,098,079           0          0            0.00
HEALTH CARE SERVICE CORPORATION, A MUTUAL LEGAL RESERVE                         380,778           0          0            0.00
COMPANY
HEALTH NET HEALTH PLAN OF OREGON, INC.                                      337,346,659          64         37           1.29
HM LIFE INSURANCE COMPANY                                                     8,480,095           0          0           0.00
HORACE MANN LIFE INSURANCE COMPANY                                                3,436           0          0            NA
HOUSEHOLD LIFE INSURANCE COMPANY                                                246,899           1          0           0.00
HUMANA INSURANCE COMPANY                                                      1,526,341           3          3          23.06
HUMANADENTAL INSURANCE COMPANY                                                      903           0          0            NA
ILLINOIS MUTUAL LIFE INSURANCE COMPANY                                          524,087           0          0           0.00
INDEPENDENCE AMERICAN INSURANCE COMPANY                                           5,255           0          0            NA
INDEPENDENT ORDER OF FORESTERS                                                   13,337           0          0            NA
INDIVIDUAL ASSURANCE COMPANY LIFE, HEALTH AND ACCIDENT                           70,111           0          0            NA
ING USA ANNUITY & LIFE INSURANCE COMPANY                                            909           0          0            NA
INVESTORS LIFE INSURANCE COMPANY OF NORTH AMERICA                                    44           0          0            NA
JACKSON NATIONAL LIFE INSURANCE COMPANY                                             147           0          0            NA
JEFFERSON NATIONAL LIFE INSURANCE COMPANY                                         2,667           0          0            NA


REPORT - UA8085                                                                                                  Page 30 of 63
                                           Oregon Insurance Complaints - All                               Questions?
                                                  From Calendar Year 2011                                     Contact
                                                                                                          Ron Fredrickson
                                                                                                           (503) 947-7277


Insurance Division - Consumer Protection                                                                 05/29/12 08:39 AM

HEALTH      (...continued)
                                                                           2011           Total    Confirmed Complaint
Company Name                                                            premiums        complaints complaints  index
JMIC LIFE INSURANCE COMPANY                                                    30,580           0          0             NA
JOHN ALDEN LIFE INSURANCE COMPANY                                           1,214,410           1          1            9.66
JOHN HANCOCK LIFE & HEALTH INSURANCE COMPANY                                   -4,629           0          0             NA
JOHN HANCOCK LIFE INSURANCE COMPANY (U.S.A.)                                 -299,831           0          0             NA
KAISER FOUNDATION HEALTH PLAN OF THE NORTHWEST                          1,468,977,521          69         41            0.33
KANAWHA INSURANCE COMPANY                                                     109,116           0          0            0.00
KANSAS CITY LIFE INSURANCE COMPANY                                          1,214,239           0          0            0.00
KNIGHTS OF COLUMBUS                                                            -1,146           0          0             NA
LAFAYETTE LIFE INSURANCE COMPANY (THE)                                          2,276           0          0             NA
LANDCAR LIFE INSURANCE COMPANY                                                 18,588           0          0             NA
LIBERTY LIFE ASSURANCE COMPANY OF BOSTON                                    6,532,778           1          1            1.80
LIBERTY NATIONAL LIFE INSURANCE COMPANY                                        53,043           0          0             NA
LIFE INSURANCE COMPANY OF NORTH AMERICA                                    11,661,243           1          1            1.01
LIFE OF THE SOUTH INSURANCE COMPANY                                           170,268           0          0            0.00
LIFEMAP ASSURANCE COMPANY                                                  20,071,798          10          8            4.68
LIFESECURE INSURANCE COMPANY                                                    1,315           0          0             NA
LIFEWISE ASSURANCE COMPANY                                                  3,306,420           0          0            0.00
LIFEWISE HEALTH PLAN OF OREGON INC.                                       171,516,201          35         23            1.57
LINCOLN BENEFIT LIFE COMPANY                                                   66,469           0          0             NA
LINCOLN HERITAGE LIFE INSURANCE COMPANY                                       282,262           0          0            0.00
LINCOLN LIFE & ANNUITY COMPANY OF NEW YORK                                      1,202           0          0             NA
LINCOLN NATIONAL LIFE INSURANCE COMPANY (THE)                              13,940,056           3          2            1.68
LOYAL AMERICAN LIFE INSURANCE COMPANY                                       2,395,113           3          2            9.80
MADISON NATIONAL LIFE INSURANCE COMPANY, INC.                               2,002,827           0          0            0.00
MARKEL INSURANCE COMPANY                                                       14,868           0          0             NA



REPORT - UA8085                                                                                                Page 31 of 63
                                           Oregon Insurance Complaints - All                                Questions?
                                                  From Calendar Year 2011                                      Contact
                                                                                                           Ron Fredrickson
                                                                                                            (503) 947-7277


Insurance Division - Consumer Protection                                                                  05/29/12 08:39 AM

HEALTH      (...continued)
                                                                           2011            Total    Confirmed Complaint
Company Name                                                            premiums         complaints complaints  index
MARQUETTE NATIONAL LIFE INSURANCE COMPANY                                       30,818           0          0            NA
MASSACHUSETTS MUTUAL LIFE INSURANCE COMPANY                                  4,307,038           1          1           2.72
MEDAMERICA INSURANCE COMPANY                                                   797,946           0          0           0.00
MEDICO INSURANCE COMPANY                                                     2,443,353           0          0           0.00
MEGA LIFE AND HEALTH INSURANCE COMPANY (THE)                                11,618,470           8          6           6.06
MERIT LIFE INSURANCE COMPANY                                                   287,600           0          0           0.00
METLIFE INSURANCE COMPANY OF CONNECTICUT                                       366,740           1          1          31.99
METROPOLITAN LIFE INSURANCE COMPANY                                         43,367,353           4          0           0.00
MID-VALLEY IPA EMPLOYEE BENEFIT TRUST                                        9,752,664           3          1           1.20
MID-WEST NATIONAL LIFE INSURANCE COMPANY OF TENNESSEE                          284,027           0          0           0.00
MIDLAND NATIONAL LIFE INSURANCE COMPANY                                          1,300           0          0            NA
MINNESOTA LIFE INSURANCE COMPANY                                             2,477,679           0          0           0.00
MODERN WOODMEN OF AMERICA                                                          852           0          0            NA
MONARCH LIFE INSURANCE COMPANY                                                 170,459           0          0           0.00
MONUMENTAL LIFE INSURANCE COMPANY                                            1,642,416           0          0           0.00
MONY LIFE INSURANCE COMPANY                                                    991,234           0          0           0.00
MUTUAL OF AMERICA LIFE INSURANCE COMPANY                                         4,057           0          0            NA
MUTUAL OF OMAHA INSURANCE COMPANY                                           12,997,839          12          8           7.22
NATIONAL BENEFIT LIFE INSURANCE COMPANY                                          2,113           0          0            NA
NATIONAL CASUALTY COMPANY                                                       12,603           0          0            NA
NATIONAL FOUNDATION LIFE INSURANCE COMPANY                                     219,361           0          0           0.00
NATIONAL GUARDIAN LIFE INSURANCE COMPANY                                       411,302           0          0           0.00
NATIONAL HEALTH INSURANCE COMPANY                                                2,668           2          1            NA
NATIONAL LIFE INSURANCE COMPANY                                                159,784           0          0           0.00
NATIONAL TEACHERS ASSOCIATES LIFE INSURANCE COMPANY                             21,578           0          0            NA



REPORT - UA8085                                                                                                 Page 32 of 63
                                           Oregon Insurance Complaints - All                                 Questions?
                                                  From Calendar Year 2011                                       Contact
                                                                                                            Ron Fredrickson
                                                                                                             (503) 947-7277


Insurance Division - Consumer Protection                                                                   05/29/12 08:39 AM

HEALTH      (...continued)
                                                                           2011             Total    Confirmed Complaint
Company Name                                                            premiums          complaints complaints  index
NATIONAL UNION FIRE INSURANCE COMPANY OF PITTSBURG                            4,682,832           11        11          27.56
NATIONWIDE LIFE INSURANCE COMPANY                                               561,283            1         1          20.90
NEW ENGLAND LIFE INSURANCE COMPANY                                               68,774            0         0            NA
NEW YORK LIFE INSURANCE COMPANY                                               3,415,398            0         0           0.00
NORTH AMERICAN COMPANY FOR LIFE AND HEALTH INSURANCE                                 78            0         0            NA
NORTH AMERICAN INSURANCE COMPANY                                                 46,570            0         0            NA
NORTH COAST LIFE INSURANCE COMPANY                                                  271            0         0            NA
NORTHWESTERN LONG TERM CARE INSURANCE COMPANY                                  -138,071            0         0            NA
NORTHWESTERN MUTUAL LIFE INSURANCE CO                                        11,024,692            1         1           1.06
ODS HEALTH PLAN, INC.                                                       189,547,423          108        54           3.34
OHIO CASUALTY INSURANCE COMPANY                                                   2,182            0         0            NA
OHIO NATIONAL LIFE ASSURANCE CORPORATION                                        286,292            0         0           0.00
OHIO NATIONAL LIFE INSURANCE COMPANY (THE)                                      256,425            0         0           0.00
OLD AMERICAN INSURANCE COMPANY                                                    3,652            0         0            NA
OLD REPUBLIC INSURANCE COMPANY                                                   61,905            0         0            NA
OMAHA WOODMEN LIFE INSURANCE SOCIETY                                              4,600            0         0            NA
ONEBEACON AMERICA INSURANCE COMPANY                                             211,219            0         0           0.00
OREGON DENTAL SERVICE                                                        72,305,945            1         1           0.16
OXFORD LIFE INSURANCE COMPANY                                                     5,584            0         0            NA
PACIFIC GUARDIAN LIFE INSURANCE COMPANY, LIMITED                                    332            0         0            NA
PACIFICARE LIFE ASSURANCE COMPANY                                                 3,947            0         0            NA
PACIFICSOURCE COMMUNITY HEALTH PLANS, INC.                                    1,810,001            2         2          12.96
PACIFICSOURCE HEALTH PLANS                                                  570,787,895           39        17           0.35
PAN-AMERICAN LIFE INSURANCE COMPANY                                           1,053,873            0         0           0.00
PAUL REVERE LIFE INSURANCE COMPANY                                            2,278,581            1         0           0.00



REPORT - UA8085                                                                                                  Page 33 of 63
                                           Oregon Insurance Complaints - All                                 Questions?
                                                  From Calendar Year 2011                                       Contact
                                                                                                            Ron Fredrickson
                                                                                                             (503) 947-7277


Insurance Division - Consumer Protection                                                                   05/29/12 08:39 AM

HEALTH      (...continued)
                                                                           2011             Total    Confirmed Complaint
Company Name                                                            premiums          complaints complaints  index
PENN MUTUAL LIFE INSURANCE COMPANY                                               85,462            0         0            NA
PENNSYLVANIA LIFE INSURANCE COMPANY                                           1,164,997            6         5          50.36
PERICO LIFE INSURANCE COMPANY                                                   107,221            0         0           0.00
PHILADELPHIA AMERICAN LIFE INSURANCE COMPANY                                     27,903            0         0            NA
PHOENIX LIFE INSURANCE COMPANY                                                   20,809            0         0            NA
PHYSICIANS LIFE INSURANCE COMPANY                                               114,047            0         0           0.00
PHYSICIANS MUTUAL INSURANCE COMPANY                                             570,502            0         0           0.00
PIONEER EDUCATORS HEALTH TRUST                                               20,096,539            0         0           0.00
PRESIDENTIAL LIFE INSURANCE COMPANY                                                   5            0         0            NA
PRIMERICA LIFE INSURANCE COMPANY                                                  1,404            0         0            NA
PRINCIPAL LIFE INSURANCE COMPANY                                             14,161,478            0         0           0.00
PROFESSIONAL INSURANCE COMPANY                                                   62,833            0         0            NA
PROTECTIVE LIFE INSURANCE COMPANY                                               145,784            0         0           0.00
PROVIDENCE HEALTH PLAN                                                      583,129,467           52        32           0.64
PROVIDENT AMERICAN LIFE & HEALTH INSURANCE COMPANY                            1,796,092            1         1           6.53
PROVIDENT LIFE & ACCIDENT INSURANCE COMPANY                                   7,617,748            0         0           0.00
PRUDENTIAL INSURANCE COMPANY OF AMERICA                                       6,813,002            1         0           0.00
PYRAMID LIFE INSURANCE COMPANY                                                  870,356            0         0           0.00
QBE INSURANCE CORPORATION                                                     1,527,393            0         0           0.00
REASSURE AMERICA LIFE INSURANCE COMPANY                                         630,895            0         0           0.00
REGENCE BLUECROSS BLUESHIELD OF OREGON                                      839,135,932          157        82           1.15
RELIABLE LIFE INSURANCE COMPANY (THE)                                               106            0         0            NA
RELIANCE STANDARD LIFE INSURANCE COMPANY                                      3,708,488            0         0           0.00
RELIASTAR LIFE INSURANCE COMPANY                                              6,732,291            0         0           0.00
RELIASTAR LIFE INSURANCE COMPANY OF NEW YORK                                     39,555            0         0            NA



REPORT - UA8085                                                                                                  Page 34 of 63
                                           Oregon Insurance Complaints - All                                Questions?
                                                  From Calendar Year 2011                                      Contact
                                                                                                           Ron Fredrickson
                                                                                                            (503) 947-7277


Insurance Division - Consumer Protection                                                                  05/29/12 08:39 AM

HEALTH      (...continued)
                                                                           2011            Total    Confirmed Complaint
Company Name                                                            premiums         complaints complaints  index
RENAISSANCE LIFE & HEALTH INSURANCE COMPANY OF AMERICA                         151,449           0          0           0.00
RESOURCE LIFE INSURANCE COMPANY                                                 21,881           0          0            NA
RIVERSOURCE LIFE INSURANCE COMPANY                                           1,957,681           0          0           0.00
ROYAL NEIGHBORS OF AMERICA                                                      28,173           0          0            NA
SAFEHEALTH LIFE INSURANCE COMPANY                                                2,486           0          0            NA
SEARS LIFE INSURANCE COMPANY                                                   351,731           0          0           0.00
SECURIAN LIFE INSURANCE COMPANY                                              4,623,579           0          0           0.00
SECURITY LIFE INSURANCE COMPANY OF AMERICA                                   2,255,437           0          0           0.00
SECURITY MUTUAL LIFE INSURANCE COMPANY OF NEW YORK                              43,350           0          0            NA
SECURITY NATIONAL LIFE INSURANCE COMPANY                                         1,593           0          0            NA
SENIOR HEALTH INSURANCE COMPANY OF PENNSYLVANIA                                136,495           0          0           0.00
SENTINEL SECURITY LIFE INSURANCE COMPANY                                     1,925,291           0          0           0.00
SENTRY INSURANCE A MUTUAL COMPANY                                              -16,684           0          0            NA
SENTRY LIFE INSURANCE COMPANY                                                  158,050           0          0           0.00
SONS OF NORWAY                                                                     141           0          0            NA
STANDARD INSURANCE COMPANY                                                  85,218,237          22         18           2.48
STANDARD LIFE AND ACCIDENT INSURANCE COMPANY                                 1,460,465           0          0           0.00
STANDARD SECURITY LIFE INSURANCE COMPANY OF NEW YORK                           277,327           0          0           0.00
STARMOUNT LIFE INSURANCE COMPANY                                                 2,678           0          0            NA
STARNET INSURANCE COMPANY                                                       22,625           0          0            NA
STARR INDEMNITY & LIABILITY COMPANY                                            370,799           2          2          63.28
STATE FARM MUTUAL AUTOMOBILE INSURANCE COMPANY                               7,581,204           0          0           0.00
STATE LIFE INSURANCE COMPANY (THE)                                               8,572           0          0            NA
STATE MUTUAL INSURANCE COMPANY                                                 231,747           0          0           0.00
STERLING INVESTORS LIFE INSURANCE COMPANY                                    1,133,047           0          0           0.00



REPORT - UA8085                                                                                                 Page 35 of 63
                                           Oregon Insurance Complaints - All                                Questions?
                                                  From Calendar Year 2011                                      Contact
                                                                                                           Ron Fredrickson
                                                                                                            (503) 947-7277


Insurance Division - Consumer Protection                                                                  05/29/12 08:39 AM

HEALTH      (...continued)
                                                                           2011            Total    Confirmed Complaint
Company Name                                                            premiums         complaints complaints  index
STERLING LIFE INSURANCE COMPANY                                              2,089,918            3         2           11.23
STONEBRIDGE CASUALTY INSURANCE COMPANY                                          23,988            0         0             NA
STONEBRIDGE LIFE INSURANCE COMPANY                                           2,248,152            0         0            0.00
SUN LIFE AND HEALTH INSURANCE COMPANY (U.S.)                                 1,797,826            0         0            0.00
SUN LIFE ASSURANCE COMPANY OF CANADA                                        11,264,449            0         0            0.00
SUNSET LIFE INSURANCE COMPANY OF AMERICA                                           514            0         0             NA
SURETY LIFE INSURANCE COMPANY                                                    3,209            0         0             NA
SYMETRA LIFE INSURANCE COMPANY                                              10,499,891            0         0            0.00
TEACHERS INSURANCE AND ANNUITY ASSOCIATION OF AMERICA                           -2,021            0         0             NA
THRIVENT FINANCIAL FOR LUTHERANS                                             1,201,673            0         0            0.00
TIAA-CREF LIFE INSURANCE COMPANY                                                  -289            0         0             NA
TIMBER PRODUCTS MANUFACTURERS TRUST                                          7,273,593            0         0            0.00
TIME INSURANCE COMPANY                                                      26,121,899           11         8            3.59
TRANSAMERICA FINANCIAL LIFE INSURANCE COMPANY                                   17,542            0         0             NA
TRANSAMERICA LIFE INSURANCE COMPANY                                          4,238,840            0         0            0.00
TRAVELERS INDEMNITY COMPANY (THE)                                               20,184            0         0             NA
TRUSTMARK INSURANCE COMPANY                                                    441,536            0         0            0.00
TRUSTMARK LIFE INSURANCE COMPANY                                               500,772            0         0            0.00
UNICARE LIFE & HEALTH INSURANCE COMPANY                                        150,245            0         0            0.00
UNIFIED LIFE INSURANCE COMPANY                                                  83,163            0         0             NA
UNIMERICA INSURANCE COMPANY                                                  4,574,788            0         0            0.00
UNION BANKERS INSURANCE COMPANY                                                 62,758            2         2             NA
UNION CENTRAL LIFE INSURANCE COMPANY                                         1,234,089            0         0            0.00
UNION FIDELITY LIFE INSURANCE COMPANY                                          555,411            0         0            0.00
UNION LABOR LIFE INSURANCE COMPANY                                           1,728,422            0         0            0.00



REPORT - UA8085                                                                                                 Page 36 of 63
                                           Oregon Insurance Complaints - All                                 Questions?
                                                  From Calendar Year 2011                                       Contact
                                                                                                            Ron Fredrickson
                                                                                                             (503) 947-7277


Insurance Division - Consumer Protection                                                                   05/29/12 08:39 AM

HEALTH      (...continued)
                                                                           2011             Total    Confirmed Complaint
Company Name                                                            premiums          complaints complaints  index
UNION SECURITY INSURANCE COMPANY                                              3,970,059           0          0           0.00
UNITED AMERICAN INSURANCE COMPANY                                             2,802,030           0          0           0.00
UNITED COMMERCIAL TRAVELERS OF AMERICA(THE ORDER OF)                          6,730,899           1          1           1.74
UNITED CONCORDIA INSURANCE COMPANY                                            9,001,594           3          2           2.61
UNITED HERITAGE LIFE INSURANCE COMPANY                                           52,017           0          0            NA
UNITED INSURANCE COMPANY OF AMERICA                                                 100           0          0            NA
UNITED OF OMAHA LIFE INSURANCE COMPANY                                       35,594,563           9          2           0.66
UNITED SECURITY ASSURANCE COMPANY OF PENNSYLVANIA                                -3,369           0          0            NA
UNITED STATES FIRE INSURANCE COMPANY                                          2,773,718           2          1           4.23
UNITED STATES LETTER CARRIERS MUTUAL BENEFIT ASSOCIATION                         16,207           0          0            NA
UNITED STATES LIFE INSURANCE COMPANY IN THE CITY OF NEW                       1,453,653           2          2          16.14
YORK (THE)
UNITED TEACHER ASSOCIATES INSURANCE COMPANY                                     380,289           0          0            0.00
UNITED WORLD LIFE INSURANCE COMPANY                                          10,869,480           1          1            1.08
UNITEDHEALTHCARE INSURANCE COMPANY                                          163,017,508          25         14            1.01
UNITEDHEALTHCARE OF OREGON, INC.                                             12,922,366           5          4            3.63
UNIVERSAL UNDERWRITERS LIFE INSURANCE COMPANY                                     1,725           0          0             NA
UNUM LIFE INSURANCE COMPANY OF AMERICA                                       25,015,868           3          3            1.41
USAA LIFE INSURANCE COMPANY                                                   1,991,183           0          0            0.00
USABLE LIFE DBA USABLE LIFE INSURANCE COMPANY                                    23,626           0          0             NA
VIGILANT INSURANCE COMPANY                                                        4,318           0          0             NA
VISION SERVICE PLAN INSURANCE COMPANY                                        13,430,761           0          0            0.00
WASHINGTON NATIONAL INSURANCE COMPANY                                         2,937,388           2          1            3.99
WEST COAST LIFE INSURANCE COMPANY                                                   234           0          0             NA
WESTERN AND SOUTHERN LIFE INSURANCE COMPANY (THE)                                 4,727           0          0             NA
WESTERN GROCERS EMPLOYEE BENEFITS TRUST                                       7,910,353           0          0            0.00


REPORT - UA8085                                                                                                  Page 37 of 63
                                           Oregon Insurance Complaints - All                                Questions?
                                                  From Calendar Year 2011                                      Contact
                                                                                                           Ron Fredrickson
                                                                                                            (503) 947-7277


Insurance Division - Consumer Protection                                                                  05/29/12 08:39 AM

HEALTH      (...continued)
                                                                           2011            Total    Confirmed Complaint
Company Name                                                            premiums         complaints complaints  index
WILLAMETTE DENTAL INSURANCE, INC.                                           32,443,357           0          0           0.00
WOODMEN OF THE WORLD                                                           974,157           1          1          12.04
WORLD INSURANCE COMPANY                                                         95,164           0          0            NA
ZALE LIFE INSURANCE COMPANY                                                      7,399           0          0            NA
ZURICH AMERICAN INSURANCE COMPANY                                            2,582,362           0          0           0.00
              Total for HEALTH                                          5,490,934,564           775       468




REPORT - UA8085                                                                                                 Page 38 of 63
                                           Oregon Insurance Complaints - All                                Questions?
                                                  From Calendar Year 2011                                      Contact
                                                                                                           Ron Fredrickson
                                                                                                            (503) 947-7277


Insurance Division - Consumer Protection                                                                  05/29/12 08:39 AM

HOMEOWNER
                                                                           2011            Total    Confirmed Complaint
Company Name                                                            premiums         complaints complaints  index
ACA INSURANCE COMPANY                                                        1,941,096            0         0           0.00
AEGIS SECURITY INSURANCE COMPANY                                                   698            0         0            NA
AFFILIATED FM INSURANCE COMPANY                                                  3,583            1         0            NA
AIU INSURANCE COMPANY                                                           66,213            0         0            NA
ALLIED PROPERTY AND CASUALTY INSURANCE COMPANY                               1,861,637            1         0           0.00
ALLSTATE INDEMNITY COMPANY                                                  15,830,859           11         7           2.34
ALLSTATE INSURANCE COMPANY                                                  21,351,455            9         4           0.99
ALLSTATE PROPERTY AND CASUALTY INSURANCE COMPANY                            20,183,366            7         4           1.05
ALPHA PROPERTY & CASUALTY INSURANCE COMPANY                                      2,127            0         0            NA
AMCO INSURANCE COMPANY                                                       2,049,016            0         0           0.00
AMERICAN AUTOMOBILE INSURANCE COMPANY                                          268,799            1         0           0.00
AMERICAN BANKERS INSURANCE COMPANY OF FLORIDA                                1,702,091            3         2           6.21
AMERICAN COMMERCE INSURANCE COMPANY                                          6,022,383            2         2           1.76
AMERICAN FAMILY HOME INSURANCE COMPANY                                       1,406,448            1         1           3.76
AMERICAN FAMILY MUTUAL INSURANCE COMPANY                                    22,158,431            7         2           0.48
AMERICAN FEDERATION INSURANCE COMPANY                                          364,822            0         0           0.00
AMERICAN FIRE AND CASUALTY COMPANY                                             120,063            0         0           0.00
AMERICAN HALLMARK INSURANCE COMPANY OF TEXAS                                    57,114            0         0            NA
AMERICAN INSURANCE COMPANY (THE)                                             1,384,207            0         0           0.00
AMERICAN MODERN HOME INSURANCE COMPANY                                       1,062,447            2         0           0.00
AMERICAN MODERN SELECT INSURANCE COMPANY                                       946,763            3         2          11.17
AMERICAN NATIONAL GENERAL INSURANCE COMPANY                                     31,625            0         0            NA
AMERICAN NATIONAL PROPERTY AND CASUALTY COMPANY                                823,058            0         0           0.00
AMERICAN RELIABLE INSURANCE COMPANY                                             93,608            1         0            NA
AMERICAN SECURITY INSURANCE COMPANY                                            111,202            1         1          47.56



REPORT - UA8085                                                                                                 Page 39 of 63
                                           Oregon Insurance Complaints - All                                Questions?
                                                  From Calendar Year 2011                                      Contact
                                                                                                           Ron Fredrickson
                                                                                                            (503) 947-7277


Insurance Division - Consumer Protection                                                                  05/29/12 08:39 AM

HOMEOWNER          (...continued)
                                                                           2011            Total    Confirmed Complaint
Company Name                                                            premiums         complaints complaints  index
AMERICAN STRATEGIC INSURANCE CORP.                                               1,070           0          0             NA
AMICA MUTUAL INSURANCE COMPANY                                               3,683,995           0          0            0.00
ARMED FORCES INSURANCE EXCHANGE                                                235,831           0          0            0.00
ASSOCIATED INDEMNITY CORPORATION                                                12,153           0          0             NA
AUSTIN MUTUAL INSURANCE COMPANY                                              1,172,422           0          0            0.00
AUTOMOBILE INSURANCE COMPANY OF HARTFORD, CONNECTICUT                        2,733,600           2          1            1.93
BALBOA INSURANCE COMPANY                                                       406,532           2          0            0.00
BANKERS STANDARD INSURANCE COMPANY                                              80,821           0          0             NA
CALIFORNIA CASUALTY GENERAL INSURANCE COMPANY OF                             3,010,747           0          0            0.00
OREGON
CENTURY-NATIONAL INSURANCE COMPANY                                             142,291           0          0            0.00
CHARTIS PROPERTY CASUALTY COMPANY                                            1,320,998           0          0            0.00
CHURCH MUTUAL INSURANCE COMPANY                                                  5,475           0          0             NA
CINCINNATI INSURANCE COMPANY (THE)                                               2,202           0          0             NA
CIVIL SERVICE EMPLOYEES INSURANCE COMPANY                                        6,421           0          0             NA
COUNTRY CASUALTY INSURANCE COMPANY                                               7,391           0          0             NA
COUNTRY MUTUAL INSURANCE COMPANY                                            28,597,308          13          4            0.74
COUNTRY PREFERRED INSURANCE COMPANY                                            184,945           0          0            0.00
CSE SAFEGUARD INSURANCE COMPANY                                                  4,281           0          0             NA
DEPOSITORS INSURANCE COMPANY                                                   542,914           0          0            0.00
EAGLE WEST INSURANCE COMPANY                                                   395,703           0          0            0.00
ECONOMY PREMIER ASSURANCE COMPANY                                            1,948,103           0          0            0.00
ELECTRIC INSURANCE COMPANY                                                      85,901           0          0             NA
EMPIRE FIRE AND MARINE INSURANCE COMPANY                                       117,496           0          0            0.00
ENCOMPASS INDEMNITY COMPANY                                                    874,240           0          0            0.00
ENCOMPASS INSURANCE COMPANY OF AMERICA                                         448,435           0          0            0.00


REPORT - UA8085                                                                                                 Page 40 of 63
                                           Oregon Insurance Complaints - All                                Questions?
                                                  From Calendar Year 2011                                      Contact
                                                                                                           Ron Fredrickson
                                                                                                            (503) 947-7277


Insurance Division - Consumer Protection                                                                  05/29/12 08:39 AM

HOMEOWNER          (...continued)
                                                                           2011            Total    Confirmed Complaint
Company Name                                                            premiums         complaints complaints  index
ENUMCLAW PROPERTY AND CASUALTY INSURANCE COMPANY                                32,158           0          0             NA
FARMERS INSURANCE COMPANY OF OREGON                                         56,561,941          33         15            1.40
FARMERS INSURANCE EXCHANGE                                                  30,968,790           2          0            0.00
FEDERAL INSURANCE COMPANY                                                    6,748,720           0          0            0.00
FIDELITY AND DEPOSIT COMPANY OF MARYLAND                                        19,695           0          0             NA
FIDELITY NATIONAL PROPERTY AND CASUALTY INSURANCE                            1,054,704           2          1            5.01
COMPANY
FIREMAN'S FUND INSURANCE COMPANY                                               422,381           0          0            0.00
FIRST AMERICAN PROPERTY & CASUALTY INSURANCE COMPANY                           277,410           0          0            0.00
FIRST LIBERTY INSURANCE CORPORATION (THE)                                      169,386           0          0            0.00
FOREMOST INSURANCE COMPANY                                                   5,410,875           2          1            0.98
FOREMOST PROPERTY AND CASUALTY INSURANCE COMPANY                             3,303,911           3          3            4.80
FOREMOST SIGNATURE INSURANCE COMPANY                                        19,397,744           6          1            0.27
GARRISON PROPERTY AND CASUALTY INSURANCE COMPANY                             1,691,288           0          0            0.00
GRANGE INSURANCE ASSOCIATION                                                 2,234,131           2          1            2.37
GREAT NORTHERN INSURANCE COMPANY                                               197,390           0          0            0.00
GREAT NORTHWEST INSURANCE COMPANY                                              197,439           0          0            0.00
GUIDEONE AMERICA INSURANCE COMPANY                                              61,643           0          0             NA
GUIDEONE MUTUAL INSURANCE COMPANY                                              522,049           0          0            0.00
GUIDEONE SPECIALTY MUTUAL INSURANCE COMPANY                                      1,688           0          0             NA
HARTFORD ACCIDENT AND INDEMNITY COMPANY                                         13,371           0          0             NA
HARTFORD CASUALTY INSURANCE COMPANY                                            422,439           0          0            0.00
HARTFORD FIRE INSURANCE COMPANY                                                 24,491           0          0             NA
HARTFORD INSURANCE COMPANY OF THE MIDWEST                                    3,221,449           5          2            3.28
HARTFORD UNDERWRITERS INSURANCE COMPANY                                         67,281           0          0             NA
HOMESITE INSURANCE COMPANY OF THE MIDWEST                                    5,114,425           8          3            3.10


REPORT - UA8085                                                                                                 Page 41 of 63
                                           Oregon Insurance Complaints - All                                Questions?
                                                  From Calendar Year 2011                                      Contact
                                                                                                           Ron Fredrickson
                                                                                                            (503) 947-7277


Insurance Division - Consumer Protection                                                                  05/29/12 08:39 AM

HOMEOWNER          (...continued)
                                                                           2011            Total    Confirmed Complaint
Company Name                                                            premiums         complaints complaints  index
HORACE MANN INSURANCE COMPANY                                                  797,284           0          0            0.00
IDS PROPERTY CASUALTY INSURANCE COMPANY                                      4,959,753           4          4            4.27
IMPERIUM INSURANCE COMPANY                                                       5,889           0          0             NA
KEMPER INDEPENDENCE INSURANCE COMPANY                                           52,407           0          0             NA
LIBERTY INSURANCE CORPORATION                                                3,143,091           3          2            3.37
LIBERTY MUTUAL FIRE INSURANCE COMPANY                                       10,863,612           4          4            1.95
LIBERTY NORTHWEST INSURANCE CORPORATION                                        867,365           2          0            0.00
LM INSURANCE CORPORATION                                                           206           0          0             NA
MARKEL AMERICAN INSURANCE COMPANY                                              287,246           0          0            0.00
MERASTAR INSURANCE COMPANY                                                       3,540           0          0             NA
METROPOLITAN DIRECT PROPERTY AND CASUALTY INSURANCE                          1,319,477           0          0            0.00
COMPANY
METROPOLITAN PROPERTY AND CASUALTY INSURANCE COMPANY                         7,954,494           8          4            2.66
MUTUAL OF ENUMCLAW INSURANCE COMPANY                                        10,956,418           4          2            0.97
NATIONAL SURETY CORPORATION                                                    689,002           0          0            0.00
NATIONWIDE AFFINITY INSURANCE COMPANY OF AMERICA                             1,319,763           2          2            8.01
NATIONWIDE INSURANCE COMPANY OF AMERICA                                      3,417,396           2          1            1.55
NATIONWIDE MUTUAL FIRE INSURANCE COMPANY                                     3,759,478           1          1            1.41
NORTH PACIFIC INSURANCE COMPANY                                              1,411,199           0          0            0.00
OHIO CASUALTY INSURANCE COMPANY                                                114,419           0          0            0.00
OREGON AUTOMOBILE INSURANCE COMPANY                                            150,335           1          0            0.00
OREGON MUTUAL INSURANCE COMPANY                                             11,132,198           9          7            3.33
PACIFIC INDEMNITY COMPANY                                                    1,129,351           0          0            0.00
PEMCO MUTUAL INSURANCE COMPANY                                                  23,756           0          0             NA
PHARMACISTS MUTUAL INSURANCE COMPANY                                            15,315           0          0             NA
PRAETORIAN INSURANCE COMPANY                                                     5,159           0          0             NA


REPORT - UA8085                                                                                                 Page 42 of 63
                                           Oregon Insurance Complaints - All                                 Questions?
                                                  From Calendar Year 2011                                       Contact
                                                                                                            Ron Fredrickson
                                                                                                             (503) 947-7277


Insurance Division - Consumer Protection                                                                   05/29/12 08:39 AM

HOMEOWNER          (...continued)
                                                                           2011             Total    Confirmed Complaint
Company Name                                                            premiums          complaints complaints  index
PROPERTY AND CASUALTY INSURANCE COMPANY OF HARTFORD                           8,856,355           7          4            2.39
QBE INSURANCE CORPORATION                                                        10,521           0          0             NA
ROCKY MOUNTAIN FIRE & CASUALTY COMPANY                                          578,838           0          0            0.00
SAFECO INSURANCE COMPANY OF OREGON                                           50,155,979           7          3            0.32
SENTINEL INSURANCE COMPANY, LTD.                                              1,205,496           1          0            0.00
SENTRY INSURANCE A MUTUAL COMPANY                                                 6,879           0          0             NA
STANDARD FIRE INSURANCE COMPANY (THE)                                         1,455,311           0          0            0.00
STANDARD GUARANTY INSURANCE COMPANY                                             274,540           0          0            0.00
STATE FARM FIRE AND CASUALTY COMPANY                                        166,725,849          34         18            0.57
SUBLIMITY INSURANCE COMPANY                                                   5,066,673           2          1            1.04
SUTTER INSURANCE COMPANY                                                        144,187           0          0            0.00
TEACHERS INSURANCE COMPANY                                                      585,133           0          0            0.00
TRAVELERS COMMERCIAL INSURANCE COMPANY                                        1,754,484           1          1            3.01
TRAVELERS HOME AND MARINE INSURANCE COMPANY (THE)                             8,404,624           5          3            1.89
TRAVELERS INDEMNITY COMPANY OF AMERICA                                        1,469,091           2          2            7.20
TRUMBULL INSURANCE COMPANY                                                       74,980           0          0             NA
TWIN CITY FIRE INSURANCE COMPANY                                                465,588           0          0            0.00
UNIGARD INDEMNITY COMPANY                                                     1,841,219           0          0            0.00
UNIGARD INSURANCE COMPANY                                                     2,194,347           0          0            0.00
UNITED HERITAGE PROPERTY & CASUALTY COMPANY                                   3,454,927           2          1            1.53
UNITED SERVICES AUTOMOBILE ASSOCIATION                                       12,555,746           4          2            0.84
UNITRIN AUTO AND HOME INSURANCE COMPANY                                         195,210           0          0            0.00
UNITRIN DIRECT PROPERTY & CASUALTY COMPANY                                       83,188           0          0             NA
USAA CASUALTY INSURANCE COMPANY                                              13,272,939           1          1            0.40
USAA GENERAL INDEMNITY COMPANY                                                1,180,062           0          0            0.00



REPORT - UA8085                                                                                                  Page 43 of 63
                                           Oregon Insurance Complaints - All                                 Questions?
                                                  From Calendar Year 2011                                       Contact
                                                                                                            Ron Fredrickson
                                                                                                             (503) 947-7277


Insurance Division - Consumer Protection                                                                   05/29/12 08:39 AM

HOMEOWNER          (...continued)
                                                                           2011             Total    Confirmed Complaint
Company Name                                                            premiums          complaints complaints  index
VALLEY PROPERTY & CASUALTY INSURANCE COMPANY                                  7,399,173           1          1            0.71
WEST AMERICAN INSURANCE COMPANY                                                 785,994           0          0            0.00
WESTERN NATIONAL ASSURANCE COMPANY                                               49,871           0          0             NA
WESTERN PROTECTORS INSURANCE COMPANY                                          1,271,939           0          0            0.00
              Total for HOMEOWNER                                           639,898,481          237       121




REPORT - UA8085                                                                                                  Page 44 of 63
                                           Oregon Insurance Complaints - All                                Questions?
                                                  From Calendar Year 2011                                      Contact
                                                                                                           Ron Fredrickson
                                                                                                            (503) 947-7277


Insurance Division - Consumer Protection                                                                  05/29/12 08:39 AM

LIFE
                                                                           2011            Total    Confirmed Complaint
Company Name                                                            premiums         complaints complaints  index
4 EVER LIFE INSURANCE COMPANY                                                   21,373           0          0            NA
5 STAR LIFE INSURANCE COMPANY                                                  713,722           1          1          14.37
AAA LIFE INSURANCE COMPANY                                                   2,420,527           0          0           0.00
ABILITY INSURANCE COMPANY                                                        1,434           0          0            NA
ACACIA LIFE INSURANCE COMPANY                                                  585,684           0          0           0.00
AETNA LIFE INSURANCE COMPANY                                                   703,323           0          0           0.00
ALLIANZ LIFE INSURANCE COMPANY OF NORTH AMERICA                                776,855           0          0           0.00
ALLSTATE LIFE INSURANCE COMPANY                                              5,481,840           3          1           1.87
AMERICAN BANKERS LIFE ASSURANCE CO OF FLORIDA                                  811,312           1          1          12.64
AMERICAN CAPITOL INSURANCE COMPANY                                               2,063           0          0            NA
AMERICAN EQUITY INVESTMENT LIFE INSURANCE COMPANY                                2,330           0          0            NA
AMERICAN FAMILY LIFE ASSURANCE COMPANY OF COLUMBUS                           1,560,216           1          0           0.00
AMERICAN FAMILY LIFE INSURANCE COMPANY                                       5,761,735           0          0           0.00
AMERICAN FIDELITY ASSURANCE COMPANY                                          1,933,166           0          0           0.00
AMERICAN FIDELITY LIFE INSURANCE COMPANY                                        61,203           0          0            NA
AMERICAN GENERAL ASSURANCE COMPANY                                             174,291           0          0           0.00
AMERICAN GENERAL LIFE AND ACCIDENT INSURANCE COMPANY                           165,173           0          0           0.00
AMERICAN GENERAL LIFE INSURANCE COMPANY                                     16,711,722           0          0           0.00
AMERICAN GENERAL LIFE INSURANCE COMPANY OF DELAWARE                            375,749           0          0           0.00
AMERICAN HEALTH AND LIFE INSURANCE COMPANY                                     322,326           0          0           0.00
AMERICAN HERITAGE LIFE INSURANCE COMPANY                                       -67,828           0          0            NA
AMERICAN INCOME LIFE INSURANCE COMPANY                                       7,291,100           1          0           0.00
AMERICAN MEMORIAL LIFE INSURANCE COMPANY                                     2,509,933           1          0           0.00
AMERICAN MODERN LIFE INSURANCE COMPANY                                         866,058           1          0           0.00
AMERICAN NATIONAL INSURANCE COMPANY                                          1,788,194           1          0           0.00



REPORT - UA8085                                                                                                 Page 45 of 63
                                           Oregon Insurance Complaints - All                                Questions?
                                                  From Calendar Year 2011                                      Contact
                                                                                                           Ron Fredrickson
                                                                                                            (503) 947-7277


Insurance Division - Consumer Protection                                                                  05/29/12 08:39 AM

LIFE   (...continued)
                                                                           2011            Total    Confirmed Complaint
Company Name                                                            premiums         complaints complaints  index
AMERICAN NATIONAL LIFE INSURANCE COMPANY OF TEXAS                               2,969            0          0             NA
AMERICAN PIONEER LIFE INSURANCE COMPANY                                         1,291            0          0             NA
AMERICAN PROGRESSIVE LIFE AND HEALTH INSURANCE COMPANY                          3,457            0          0             NA
OF NEW YORK
AMERICAN PUBLIC LIFE INSURANCE COMPANY                                             140           0          0            NA
AMERICAN REPUBLIC INSURANCE COMPANY                                            164,469           1          1          62.36
AMERICAN UNDERWRITERS LIFE INSURANCE COMPANY                                    35,952           0          0            NA
AMERICAN UNITED LIFE INSURANCE COMPANY                                       1,573,371           0          0           0.00
AMERICAN-AMICABLE LIFE INSURANCE COMPANY OF TEXAS                              257,316           0          0           0.00
AMERICO FINANCIAL LIFE AND ANNUITY INSURANCE COMPANY                           495,803           0          0           0.00
AMERITAS LIFE INSURANCE CORPORATION                                            688,106           0          0           0.00
AMICA LIFE INSURANCE COMPANY                                                   756,910           0          0           0.00
ANTHEM LIFE INSURANCE COMPANY                                                   19,900           0          0            NA
ASSURITY LIFE INSURANCE COMPANY                                              1,005,596           0          0           0.00
ATHENE ANNUITY & LIFE ASSURANCE COMPANY                                      1,907,930           2          1           5.38
AURORA NATIONAL LIFE ASSURANCE COMPANY                                         287,263           3          2          71.41
AUTO-OWNERS LIFE INSURANCE COMPANY                                              18,149           0          0            NA
AVIVA LIFE AND ANNUITY COMPANY                                               7,315,433           1          1           1.40
AXA EQUITABLE LIFE AND ANNUITY COMPANY                                         101,611           1          1         100.93
AXA EQUITABLE LIFE INSURANCE COMPANY                                        11,406,781           0          0           0.00
BALBOA LIFE INSURANCE COMPANY                                                   20,459           0          0            NA
BALTIMORE LIFE INSURANCE COMPANY (THE)                                         183,602           0          0           0.00
BANKERS FIDELITY LIFE INSURANCE COMPANY                                         10,787           0          0            NA
BANKERS LIFE AND CASUALTY COMPANY                                            3,028,859           0          0           0.00
BANNER LIFE INSURANCE COMPANY                                                7,154,336           1          0           0.00
BAPTIST LIFE ASSOCIATION                                                         3,130           0          0            NA


REPORT - UA8085                                                                                                 Page 46 of 63
                                           Oregon Insurance Complaints - All                               Questions?
                                                  From Calendar Year 2011                                     Contact
                                                                                                          Ron Fredrickson
                                                                                                           (503) 947-7277


Insurance Division - Consumer Protection                                                                 05/29/12 08:39 AM

LIFE   (...continued)
                                                                           2011           Total    Confirmed Complaint
Company Name                                                            premiums        complaints complaints  index
BENEFICIAL LIFE INSURANCE COMPANY                                           2,055,066           1          0            0.00
BERKLEY LIFE AND HEALTH INSURANCE COMPANY                                       1,253           0          0             NA
BERKSHIRE LIFE INSURANCE COMPANY OF AMERICA                                   166,044           0          0            0.00
BEST LIFE AND HEALTH INSURANCE COMPANY                                          7,852           0          0             NA
BOSTON MUTUAL LIFE INSURANCE COMPANY                                          205,763           0          0            0.00
BROKERS NATIONAL LIFE ASSURANCE COMPANY                                           783           0          0             NA
C. M. LIFE INSURANCE COMPANY                                                1,476,461           0          0            0.00
CANADA LIFE ASSURANCE COMPANY (THE)                                           363,615           0          0            0.00
CATALYST RX PLAN SERVICES INSURANCE COMPANY                                    13,212           0          0             NA
CATHOLIC ORDER OF FORESTERS                                                    34,767           0          0             NA
CENTRAL RESERVE LIFE INSURANCE COMPANY                                          1,455           0          0             NA
CENTRAL SECURITY LIFE INSURANCE COMPANY                                        13,685           0          0             NA
CENTRAL STATES HEALTH & LIFE CO OF OMAHA                                      196,264           0          0            0.00
CENTRAL UNITED LIFE INSURANCE COMPANY                                          12,066           0          0             NA
CENTURION LIFE INSURANCE COMPANY                                               21,141           0          0             NA
CHESAPEAKE LIFE INSURANCE COMPANY (THE)                                       324,821           0          0            0.00
CICA LIFE INSURANCE COMPANY OF AMERICA                                          5,818           0          0             NA
CIGNA HEALTH AND LIFE INSURANCE COMPANY                                         1,553           0          0             NA
CINCINNATI LIFE INSURANCE COMPANY (THE)                                       477,060           0          0            0.00
CMFG LIFE INSURANCE COMPANY                                                 5,989,061           0          0            0.00
COLONIAL LIFE & ACCIDENT INSURANCE COMPANY                                    805,090           0          0            0.00
COLONIAL PENN LIFE INSURANCE COMPANY                                        1,443,199           0          0            0.00
COLORADO BANKERS LIFE INSURANCE COMPANY                                       340,170           0          0            0.00
COLUMBIAN LIFE INSURANCE COMPANY                                              337,462           0          0            0.00
COLUMBIAN MUTUAL LIFE INSURANCE COMPANY                                        20,170           0          0             NA



REPORT - UA8085                                                                                                Page 47 of 63
                                           Oregon Insurance Complaints - All                                Questions?
                                                  From Calendar Year 2011                                      Contact
                                                                                                           Ron Fredrickson
                                                                                                            (503) 947-7277


Insurance Division - Consumer Protection                                                                  05/29/12 08:39 AM

LIFE   (...continued)
                                                                           2011            Total    Confirmed Complaint
Company Name                                                            premiums         complaints complaints  index
COLUMBUS LIFE INSURANCE COMPANY                                              1,151,335           0          0           0.00
COMBINED INSURANCE COMPANY OF AMERICA                                          918,952           2          2          22.32
COMMONWEALTH ANNUITY AND LIFE INSURANCE COMPANY                                791,724           1          1          12.95
COMPANION LIFE INSURANCE COMPANY                                                26,650           0          0            NA
COMPBENEFITS INSURANCE COMPANY                                                   1,058           0          0            NA
CONNECTICUT GENERAL LIFE INSURANCE COMPANY                                   1,437,765           1          1           7.13
CONSECO LIFE INSURANCE COMPANY                                               1,273,833           3          1           8.05
CONSTITUTION LIFE INSURANCE COMPANY                                              5,353           1          1            NA
CONTINENTAL AMERICAN INSURANCE COMPANY                                           3,253           0          0            NA
CONTINENTAL ASSURANCE COMPANY                                                   67,940           0          0            NA
CONTINENTAL GENERAL INSURANCE COMPANY                                          112,564           0          0           0.00
CONTINENTAL LIFE INSURANCE COMPANY OF BRENTWOOD,                                   932           0          0            NA
TENNESSEE
COUNTRY INVESTORS LIFE ASSURANCE COMPANY                                     1,142,230           0          0            0.00
COUNTRY LIFE INSURANCE COMPANY                                              18,709,003           1          1            0.55
CROATIAN FRATERNAL UNION OF AMERICA                                              7,940           0          0             NA
CROWN LIFE INSURANCE COMPANY                                                   289,853           1          0            0.00
CSI LIFE INSURANCE COMPANY                                                       2,820           0          0             NA
DEGREE OF HONOR PROTECTIVE ASSOCIATION                                          58,563           0          0             NA
DELAWARE AMERICAN LIFE INSURANCE COMPANY                                        28,833           0          0             NA
EMC NATIONAL LIFE COMPANY                                                       83,203           0          0             NA
EMPLOYEES LIFE COMPANY (MUTUAL)                                                  7,765           0          0             NA
ENTERPRISE LIFE INSURANCE COMPANY                                               -4,581           0          0             NA
EQUITABLE LIFE AND CASUALTY INSURANCE COMPANY                                  428,943           0          0            0.00
EQUITRUST LIFE INSURANCE COMPANY                                                14,967           0          0             NA
EVERENCE ASSOCIATION, INC.                                                      68,825           0          0             NA


REPORT - UA8085                                                                                                 Page 48 of 63
                                           Oregon Insurance Complaints - All                                Questions?
                                                  From Calendar Year 2011                                      Contact
                                                                                                           Ron Fredrickson
                                                                                                            (503) 947-7277


Insurance Division - Consumer Protection                                                                  05/29/12 08:39 AM

LIFE   (...continued)
                                                                           2011            Total    Confirmed Complaint
Company Name                                                            premiums         complaints complaints  index
FAMILY HERITAGE LIFE INSURANCE COMPANY OF AMERICA                                2,363           0          0            NA
FAMILY LIFE INSURANCE COMPANY                                                   39,432           0          0            NA
FAMILY SERVICE LIFE INSURANCE COMPANY                                               59           0          0            NA
FARM BUREAU LIFE INSURANCE COMPANY                                             436,572           0          0           0.00
FARMERS NEW WORLD LIFE INSURANCE COMPANY                                    22,971,947           6          3           1.34
FEDERAL LIFE INSURANCE COMPANY (MUTUAL)                                          6,156           0          0            NA
FEDERATED LIFE INSURANCE COMPANY                                               406,763           0          0           0.00
FIDELITY & GUARANTY LIFE INSURANCE COMPANY                                   2,731,206           4          4          15.02
FIDELITY INVESTMENTS LIFE INSURANCE COMPANY                                    150,922           0          0           0.00
FIDELITY LIFE ASSOCIATION, A LEGAL RESERVE LIFE INSURANCE                      751,982           0          0           0.00
COMPANY
FIDELITY SECURITY LIFE INSURANCE COMPANY                                       70,738            0          0             NA
FIRST ALLMERICA FINANCIAL LIFE INSURANCE COMPANY                               91,426            1          0             NA
FIRST CATHOLIC SLOVAK LADIES ASSOCIATION OF THE UNITED                          3,657            0          0             NA
STATES OF AMERICA
FIRST HEALTH LIFE & HEALTH INSURANCE COMPANY                                       407           0          0             NA
FIRST INVESTORS LIFE INSURANCE COMPANY                                       4,083,768           0          0            0.00
FIRST PENN-PACIFIC LIFE INSURANCE COMPANY                                    1,466,920           0          0            0.00
FORETHOUGHT LIFE INSURANCE COMPANY                                           3,832,093           1          1            2.68
FORT DEARBORN LIFE INSURANCE COMPANY                                           129,813           0          0            0.00
FUNERAL DIRECTORS LIFE INSURANCE COMPANY                                       602,494           0          0            0.00
GARDEN STATE LIFE INSURANCE COMPANY                                            271,200           0          0            0.00
GENERAL AMERICAN LIFE INSURANCE COMPANY                                      3,518,352           0          0            0.00
GENERAL FIDELITY LIFE INSURANCE COMPANY                                         24,794           0          0             NA
GENWORTH LIFE AND ANNUITY INSURANCE COMPANY                                 16,318,476           0          0            0.00
GENWORTH LIFE INSURANCE COMPANY                                              5,061,261           0          0            0.00


REPORT - UA8085                                                                                                 Page 49 of 63
                                           Oregon Insurance Complaints - All                                Questions?
                                                  From Calendar Year 2011                                      Contact
                                                                                                           Ron Fredrickson
                                                                                                            (503) 947-7277


Insurance Division - Consumer Protection                                                                  05/29/12 08:39 AM

LIFE   (...continued)
                                                                           2011            Total    Confirmed Complaint
Company Name                                                            premiums         complaints complaints  index
GERBER LIFE INSURANCE COMPANY                                                1,598,136           1          0           0.00
GLOBE LIFE AND ACCIDENT INSURANCE COMPANY                                    3,225,221           1          0           0.00
GOLDEN RULE INSURANCE COMPANY                                                  181,386           0          0           0.00
GOVERNMENT PERSONNEL MUTUAL LIFE INSURANCE COMPANY                             247,505           0          0           0.00
GREAT AMERICAN LIFE INSURANCE COMPANY                                          364,044           0          0           0.00
GREAT SOUTHERN LIFE INSURANCE COMPANY                                          620,972           1          1          16.52
GREAT WESTERN INSURANCE COMPANY                                              5,113,916           2          1           2.01
GREAT-WEST LIFE & ANNUITY INSURANCE COMPANY                                 11,436,233           0          0           0.00
GREAT-WEST LIFE ASSURANCE COMPANY (THE)                                        523,207           1          0           0.00
GUARANTEE TRUST LIFE INSURANCE COMPANY                                         102,048           0          0           0.00
GUARANTY INCOME LIFE INSURANCE COMPANY                                           1,553           0          0            NA
GUARDIAN INSURANCE & ANNUITY COMPANY, INC. (THE)                               118,185           0          0           0.00
GUARDIAN LIFE INSURANCE COMPANY OF AMERICA (THE)                            26,171,577           0          0           0.00
HARTFORD LIFE AND ACCIDENT INSURANCE COMPANY                                10,670,298           1          0           0.00
HARTFORD LIFE AND ANNUITY INSURANCE COMPANY                                 12,334,889           3          3           2.49
HARTFORD LIFE INSURANCE COMPANY                                              1,502,926           0          0           0.00
HCC LIFE INSURANCE COMPANY                                                     401,432           0          0           0.00
HEALTH NET LIFE INSURANCE COMPANY                                               14,683           0          0            NA
HERITAGE UNION LIFE INSURANCE COMPANY                                           27,765           0          0            NA
HOMESTEADERS LIFE COMPANY                                                       88,966           0          0            NA
HORACE MANN LIFE INSURANCE COMPANY                                             982,865           0          0           0.00
HOUSEHOLD LIFE INSURANCE COMPANY                                               500,557           1          1          20.49
HUMANA INSURANCE COMPANY                                                        11,296           0          0            NA
HUMANADENTAL INSURANCE COMPANY                                                   5,594           0          0            NA
IA AMERICAN LIFE INSURANCE COMPANY                                               1,861           0          0            NA



REPORT - UA8085                                                                                                 Page 50 of 63
                                           Oregon Insurance Complaints - All                                 Questions?
                                                  From Calendar Year 2011                                       Contact
                                                                                                            Ron Fredrickson
                                                                                                             (503) 947-7277


Insurance Division - Consumer Protection                                                                   05/29/12 08:39 AM

LIFE   (...continued)
                                                                           2011             Total    Confirmed Complaint
Company Name                                                            premiums          complaints complaints  index
IDEALIFE INSURANCE COMPANY                                                       14,758           0          0             NA
ILLINOIS MUTUAL LIFE INSURANCE COMPANY                                           78,317           0          0             NA
INDEPENDENT ORDER OF FORESTERS                                               3,039,242            2          2            6.75
INDIVIDUAL ASSURANCE COMPANY LIFE, HEALTH AND ACCIDENT                          -32,115           0          0             NA
INDUSTRIAL ALLIANCE PACIFIC INSURANCE AND FINANCIAL                              57,771           0          0             NA
SERVICES, INC.
ING LIFE INSURANCE AND ANNUITY COMPANY                                         443,729            0          0           0.00
ING USA ANNUITY & LIFE INSURANCE COMPANY                                       970,179            1          1          10.57
INTEGRITY LIFE INSURANCE COMPANY                                                 6,207            0          0            NA
INTRAMERICA LIFE INSURANCE COMPANY                                                 478            0          0            NA
INVESTORS CONSOLIDATED INSURANCE COMPANY                                           371            0          0            NA
INVESTORS LIFE INSURANCE COMPANY OF NORTH AMERICA                               77,309            0          0            NA
JACKSON NATIONAL LIFE INSURANCE COMPANY                                      6,877,697            2          2           2.98
JEFFERSON NATIONAL LIFE INSURANCE COMPANY                                       77,952            0          0            NA
JMIC LIFE INSURANCE COMPANY                                                     -2,083            0          0            NA
JOHN ALDEN LIFE INSURANCE COMPANY                                              131,970            0          0           0.00
JOHN HANCOCK LIFE & HEALTH INSURANCE COMPANY                                    12,653            1          1            NA
JOHN HANCOCK LIFE INSURANCE COMPANY (U.S.A.)                                56,809,667            3          3           0.54
KANAWHA INSURANCE COMPANY                                                       26,622            0          0            NA
KANSAS CITY LIFE INSURANCE COMPANY                                           2,997,473            0          0           0.00
KNIGHTS OF COLUMBUS                                                          4,179,835            1          0           0.00
LAFAYETTE LIFE INSURANCE COMPANY (THE)                                       2,336,260            0          0           0.00
LANDCAR LIFE INSURANCE COMPANY                                                  31,435            0          0            NA
LIBERTY BANKERS LIFE INSURANCE COMPANY                                           7,663            0          0            NA
LIBERTY LIFE ASSURANCE COMPANY OF BOSTON                                     7,659,914            0          0           0.00
LIBERTY NATIONAL LIFE INSURANCE COMPANY                                        567,985            0          0           0.00


REPORT - UA8085                                                                                                  Page 51 of 63
                                           Oregon Insurance Complaints - All                                Questions?
                                                  From Calendar Year 2011                                      Contact
                                                                                                           Ron Fredrickson
                                                                                                            (503) 947-7277


Insurance Division - Consumer Protection                                                                  05/29/12 08:39 AM

LIFE   (...continued)
                                                                           2011            Total    Confirmed Complaint
Company Name                                                            premiums         complaints complaints  index
LIFE INSURANCE COMPANY OF NORTH AMERICA                                      6,443,395            0         0           0.00
LIFE INSURANCE COMPANY OF THE SOUTHWEST                                        972,480            1         1          10.55
LIFE OF THE SOUTH INSURANCE COMPANY                                             75,257            0         0            NA
LIFEMAP ASSURANCE COMPANY                                                   10,303,225            0         0           0.00
LIFESECURE INSURANCE COMPANY                                                    37,421            0         0            NA
LIFEWISE ASSURANCE COMPANY                                                     742,297            0         0           0.00
LINCOLN BENEFIT LIFE COMPANY                                                15,451,317            3         2           1.33
LINCOLN HERITAGE LIFE INSURANCE COMPANY                                      4,344,233            0         0           0.00
LINCOLN LIFE & ANNUITY COMPANY OF NEW YORK                                      97,298            1         1            NA
LINCOLN MUTUAL LIFE AND CASUALTY INSURANCE COMPANY                               3,867            0         0            NA
LINCOLN NATIONAL LIFE INSURANCE COMPANY (THE)                               46,617,652            6         4           0.88
LONGEVITY INSURANCE COMPANY                                                      2,265            0         0            NA
LOYAL AMERICAN LIFE INSURANCE COMPANY                                           24,669            0         0            NA
MADISON NATIONAL LIFE INSURANCE COMPANY, INC.                                  161,092            2         1          63.67
MANHATTAN LIFE INSURANCE COMPANY (THE)                                          53,311            0         0            NA
MANHATTAN NATIONAL LIFE INSURANCE COMPANY                                      166,054            0         0           0.00
MASSACHUSETTS MUTUAL LIFE INSURANCE COMPANY                                 17,943,022            1         1           0.57
MEDICO INSURANCE COMPANY                                                        27,132            0         0            NA
MEGA LIFE AND HEALTH INSURANCE COMPANY (THE)                                   124,502            0         0           0.00
MEMBERS LIFE INSURANCE COMPANY                                                  11,186            0         0            NA
MERIT LIFE INSURANCE COMPANY                                                   241,297            0         0           0.00
METLIFE INSURANCE COMPANY OF CONNECTICUT                                     5,368,533            1         1           1.91
METLIFE INVESTORS INSURANCE COMPANY                                             27,337            0         0            NA
METLIFE INVESTORS USA INSURANCE COMPANY                                      8,406,263            0         0           0.00
METROPOLITAN LIFE INSURANCE COMPANY                                         44,591,515           11         8           1.84



REPORT - UA8085                                                                                                 Page 52 of 63
                                           Oregon Insurance Complaints - All                                Questions?
                                                  From Calendar Year 2011                                      Contact
                                                                                                           Ron Fredrickson
                                                                                                            (503) 947-7277


Insurance Division - Consumer Protection                                                                  05/29/12 08:39 AM

LIFE   (...continued)
                                                                           2011            Total    Confirmed Complaint
Company Name                                                            premiums         complaints complaints  index
METROPOLITAN TOWER LIFE INSURANCE COMPANY                                      506,373           0          0           0.00
MID-WEST NATIONAL LIFE INSURANCE COMPANY OF TENNESSEE                           34,671           0          0            NA
MIDLAND NATIONAL LIFE INSURANCE COMPANY                                     13,698,592           2          1           0.75
MIDWESTERN UNITED LIFE INSURANCE COMPANY                                        12,015           0          0            NA
MINNESOTA LIFE INSURANCE COMPANY                                            14,667,175           2          2           1.40
MML BAY STATE LIFE INSURANCE COMPANY                                           629,100           0          0           0.00
MODERN WOODMEN OF AMERICA                                                      427,680           0          0           0.00
MONARCH LIFE INSURANCE COMPANY                                                   8,347           0          0            NA
MONUMENTAL LIFE INSURANCE COMPANY                                              986,494           1          1          10.40
MONY LIFE INSURANCE COMPANY                                                  4,246,922           0          0           0.00
MONY LIFE INSURANCE COMPANY OF AMERICA                                       2,200,589           0          0           0.00
MTL INSURANCE COMPANY                                                        2,860,624           0          0           0.00
MUTUAL OF AMERICA LIFE INSURANCE COMPANY                                        22,656           0          0            NA
NATIONAL BENEFIT LIFE INSURANCE COMPANY                                        102,838           0          0           0.00
NATIONAL CATHOLIC SOCIETY OF FORESTERS                                         118,514           1          0           0.00
NATIONAL FARMERS UNION LIFE INSURANCE COMPANY                                   60,340           0          0            NA
NATIONAL GUARDIAN LIFE INSURANCE COMPANY                                       665,173           0          0           0.00
NATIONAL LIFE INSURANCE COMPANY                                              2,766,404           0          0           0.00
NATIONAL TEACHERS ASSOCIATES LIFE INSURANCE COMPANY                                250           0          0            NA
NATIONAL WESTERN LIFE INSURANCE COMPANY                                         39,268           0          0            NA
NATIONWIDE LIFE AND ANNUITY INSURANCE COMPANY                                3,906,476           0          0           0.00
NATIONWIDE LIFE INSURANCE COMPANY                                            2,017,018           0          0           0.00
NEW ENGLAND LIFE INSURANCE COMPANY                                           1,590,061           1          1           6.45
NEW YORK LIFE INSURANCE AND ANNUITY CORPORATION                             14,876,879           0          0           0.00
NEW YORK LIFE INSURANCE COMPANY                                             45,174,711           2          2           0.45



REPORT - UA8085                                                                                                 Page 53 of 63
                                           Oregon Insurance Complaints - All                                Questions?
                                                  From Calendar Year 2011                                      Contact
                                                                                                           Ron Fredrickson
                                                                                                            (503) 947-7277


Insurance Division - Consumer Protection                                                                  05/29/12 08:39 AM

LIFE   (...continued)
                                                                           2011            Total    Confirmed Complaint
Company Name                                                            premiums         complaints complaints  index
NORTH AMERICAN COMPANY FOR LIFE AND HEALTH INSURANCE                         5,535,861           3          2           3.71
NORTH COAST LIFE INSURANCE COMPANY                                             340,601           0          0           0.00
NORTHWESTERN MUTUAL LIFE INSURANCE CO                                       80,491,103           2          1           0.13
NYLIFE INSURANCE COMPANY OF ARIZONA                                          1,004,368           0          0           0.00
OCCIDENTAL LIFE INSURANCE COMPANY OF NORTH CAROLINA                             49,236           0          0            NA
OHIO NATIONAL LIFE ASSURANCE CORPORATION                                     4,018,395           0          0           0.00
OHIO NATIONAL LIFE INSURANCE COMPANY (THE)                                   1,644,282           0          0           0.00
OHIO STATE LIFE INSURANCE COMPANY                                              221,346           0          0           0.00
OLD AMERICAN INSURANCE COMPANY                                               1,751,961           4          2          11.71
OLD REPUBLIC LIFE INSURANCE COMPANY                                            316,448           0          0           0.00
OMAHA WOODMEN LIFE INSURANCE SOCIETY                                           269,728           1          1          38.02
OXFORD LIFE INSURANCE COMPANY                                                  232,020           0          0           0.00
PACIFIC GUARDIAN LIFE INSURANCE COMPANY, LIMITED                               369,814           0          0           0.00
PACIFIC LIFE INSURANCE COMPANY                                              39,194,592           3          1           0.26
PAN-AMERICAN ASSURANCE COMPANY                                                 118,687           0          0           0.00
PAN-AMERICAN LIFE INSURANCE COMPANY                                             17,130           0          0            NA
PARK AVENUE LIFE INSURANCE COMPANY                                               3,144           0          0            NA
PAUL REVERE LIFE INSURANCE COMPANY                                              23,015           0          0            NA
PAUL REVERE VARIABLE ANNUITY INSURANCE COMPANY                                   1,032           0          0            NA
PENN INSURANCE AND ANNUITY COMPANY (THE)                                     1,622,171           0          0           0.00
PENN MUTUAL LIFE INSURANCE COMPANY                                           2,449,719           0          0           0.00
PENNSYLVANIA LIFE INSURANCE COMPANY                                             25,880           0          0            NA
PHARMACISTS LIFE INSURANCE COMPANY (THE)                                        23,075           0          0            NA
PHILADELPHIA FINANCIAL LIFE ASSURANCE COMPANY                                    2,251           0          0            NA
PHL VARIABLE INSURANCE COMPANY                                               1,392,017           0          0           0.00



REPORT - UA8085                                                                                                 Page 54 of 63
                                           Oregon Insurance Complaints - All                                Questions?
                                                  From Calendar Year 2011                                      Contact
                                                                                                           Ron Fredrickson
                                                                                                            (503) 947-7277


Insurance Division - Consumer Protection                                                                  05/29/12 08:39 AM

LIFE   (...continued)
                                                                           2011            Total    Confirmed Complaint
Company Name                                                            premiums         complaints complaints  index
PHOENIX LIFE AND ANNUITY COMPANY                                               173,888           0          0            0.00
PHOENIX LIFE INSURANCE COMPANY                                               2,762,595           1          1            3.71
PHYSICIANS LIFE INSURANCE COMPANY                                            1,510,379           1          1            6.79
PIONEER AMERICAN INSURANCE COMPANY                                              18,260           0          0             NA
PIONEER MUTUAL LIFE INSURANCE COMPANY                                        1,031,838           0          0            0.00
PIONEER SECURITY LIFE INSURANCE COMPANY                                         19,590           0          0             NA
POLISH NATIONAL ALLIANCE OF THE UNITED STATES                                    1,354           0          0             NA
PRESIDENTIAL LIFE INSURANCE COMPANY                                             88,720           1          0             NA
PRIMERICA LIFE INSURANCE COMPANY                                            14,770,852           1          1            0.69
PRINCIPAL LIFE INSURANCE COMPANY                                            10,746,090           0          0            0.00
PRINCIPAL NATIONAL LIFE INSURANCE COMPANY                                    1,003,317           0          0            0.00
PROFESSIONAL INSURANCE COMPANY                                                     463           1          1             NA
PROTECTIVE LIFE AND ANNUITY INSURANCE COMPANY                                   15,718           0          0             NA
PROTECTIVE LIFE INSURANCE COMPANY                                           12,122,162           4          3            2.54
PROVIDENT AMERICAN LIFE & HEALTH INSURANCE COMPANY                              41,107           0          0             NA
PROVIDENT LIFE & ACCIDENT INSURANCE COMPANY                                  1,435,988           0          0            0.00
PRUCO LIFE INSURANCE COMPANY                                                14,116,223           0          0            0.00
PRUDENTIAL ANNUITIES LIFE ASSURANCE CORPORATION                                 33,531           1          1             NA
PRUDENTIAL INSURANCE COMPANY OF AMERICA                                     27,798,254           6          3            1.11
PYRAMID LIFE INSURANCE COMPANY                                                 149,573           0          0            0.00
REASSURE AMERICA LIFE INSURANCE COMPANY                                      5,102,194           3          3            6.03
RELIABLE LIFE INSURANCE COMPANY (THE)                                            2,229           0          0             NA
RELIANCE STANDARD LIFE INSURANCE COMPANY                                     2,017,086           0          0            0.00
RELIASTAR LIFE INSURANCE COMPANY                                            12,827,786           3          2            1.60
RELIASTAR LIFE INSURANCE COMPANY OF NEW YORK                                    88,964           0          0             NA



REPORT - UA8085                                                                                                 Page 55 of 63
                                           Oregon Insurance Complaints - All                                Questions?
                                                  From Calendar Year 2011                                      Contact
                                                                                                           Ron Fredrickson
                                                                                                            (503) 947-7277


Insurance Division - Consumer Protection                                                                  05/29/12 08:39 AM

LIFE   (...continued)
                                                                           2011            Total    Confirmed Complaint
Company Name                                                            premiums         complaints complaints  index
RESERVE NATIONAL INSURANCE COMPANY                                                 591           0          0             NA
RESOURCE LIFE INSURANCE COMPANY                                                   -750           0          0             NA
RIVERSOURCE LIFE INSURANCE COMPANY                                          15,279,663           1          0            0.00
ROYAL NEIGHBORS OF AMERICA                                                     196,806           0          0            0.00
S.USA LIFE INSURANCE COMPANY, INC.                                              19,454           0          0             NA
SAGICOR LIFE INSURANCE COMPANY                                                  41,091           0          0             NA
SAVINGS BANK LIFE INSURANCE COMPANY OF MASSACHUSETTS                           226,826           0          0            0.00
(THE)
SEARS LIFE INSURANCE COMPANY                                                   103,635           0          0            0.00
SECURIAN LIFE INSURANCE COMPANY                                                 23,792           0          0             NA
SECURITY BENEFIT LIFE INSURANCE COMPANY                                        116,064           0          0            0.00
SECURITY LIFE INSURANCE COMPANY OF AMERICA                                       6,461           0          0             NA
SECURITY LIFE OF DENVER INSURANCE COMPANY                                    6,722,549           1          1            1.53
SECURITY MUTUAL LIFE INSURANCE COMPANY OF NEW YORK                             306,975           0          0            0.00
SECURITY NATIONAL LIFE INSURANCE COMPANY                                        19,748           0          0             NA
SENIOR LIFE INSURANCE COMPANY                                                    7,951           0          0             NA
SENTINEL SECURITY LIFE INSURANCE COMPANY                                       184,665           0          0            0.00
SENTRY LIFE INSURANCE COMPANY                                                  224,434           0          0            0.00
SETTLERS LIFE INSURANCE COMPANY                                                  2,816           0          0             NA
SONS OF NORWAY                                                                  71,779           0          0             NA
STANDARD INSURANCE COMPANY                                                  50,717,172           7          6            1.21
STANDARD LIFE AND ACCIDENT INSURANCE COMPANY                                   100,268           0          0            0.00
STANDARD SECURITY LIFE INSURANCE COMPANY OF NEW YORK                             4,070           0          0             NA
STARMOUNT LIFE INSURANCE COMPANY                                                44,225           0          0             NA
STATE FARM LIFE INSURANCE COMPANY                                           49,266,621           2          1            0.21
STATE LIFE INSURANCE COMPANY (THE)                                           1,662,960           0          0            0.00


REPORT - UA8085                                                                                                 Page 56 of 63
                                           Oregon Insurance Complaints - All                                Questions?
                                                  From Calendar Year 2011                                      Contact
                                                                                                           Ron Fredrickson
                                                                                                            (503) 947-7277


Insurance Division - Consumer Protection                                                                  05/29/12 08:39 AM

LIFE   (...continued)
                                                                           2011            Total    Confirmed Complaint
Company Name                                                            premiums         complaints complaints  index
STATE MUTUAL INSURANCE COMPANY                                                  23,647           0          0            NA
STERLING INVESTORS LIFE INSURANCE COMPANY                                        8,319           0          0            NA
STONEBRIDGE LIFE INSURANCE COMPANY                                             927,825           2          2          22.11
SUN LIFE AND HEALTH INSURANCE COMPANY (U.S.)                                   299,325           0          0           0.00
SUN LIFE ASSURANCE COMPANY OF CANADA                                         7,916,503           0          0           0.00
SUN LIFE ASSURANCE COMPANY OF CANADA (U.S.)                                 16,318,798           1          1           0.63
SUNAMERICA ANNUITY AND LIFE ASSURANCE COMPANY                                  199,799           0          0           0.00
SUNAMERICA LIFE INSURANCE COMPANY                                              163,295           0          0           0.00
SUNSET LIFE INSURANCE COMPANY OF AMERICA                                       719,471           0          0           0.00
SURETY LIFE INSURANCE COMPANY                                                  816,356           2          2          25.13
SYMETRA LIFE INSURANCE COMPANY                                               9,192,951           0          0           0.00
SYMETRA NATIONAL LIFE INSURANCE COMPANY                                         11,753           0          0            NA
TEACHERS INSURANCE AND ANNUITY ASSOCIATION OF AMERICA                        2,876,640           0          0           0.00
TEXAS LIFE INSURANCE COMPANY                                                   507,697           1          0           0.00
THRIVENT FINANCIAL FOR LUTHERANS                                            14,769,549           3          2           1.39
THRIVENT LIFE INSURANCE COMPANY                                                105,062           0          0           0.00
TIAA-CREF LIFE INSURANCE COMPANY                                               429,985           0          0           0.00
TIME INSURANCE COMPANY                                                         178,453           0          0           0.00
TRANS WORLD ASSURANCE COMPANY                                                   79,455           0          0            NA
TRANSAMERICA ADVISORS LIFE INSURANCE COMPANY                                    68,867           1          1            NA
TRANSAMERICA FINANCIAL LIFE INSURANCE COMPANY                                    9,468           0          0            NA
TRANSAMERICA LIFE INSURANCE COMPANY                                         16,476,792           1          0           0.00
TRUSTMARK INSURANCE COMPANY                                                    411,636           0          0           0.00
U.S. FINANCIAL LIFE INSURANCE COMPANY                                        1,926,417           1          0           0.00
ULLICO LIFE INSURANCE COMPANY                                                   13,499           0          0            NA



REPORT - UA8085                                                                                                 Page 57 of 63
                                           Oregon Insurance Complaints - All                                Questions?
                                                  From Calendar Year 2011                                      Contact
                                                                                                           Ron Fredrickson
                                                                                                            (503) 947-7277


Insurance Division - Consumer Protection                                                                  05/29/12 08:39 AM

LIFE   (...continued)
                                                                           2011            Total    Confirmed Complaint
Company Name                                                            premiums         complaints complaints  index
UNICARE LIFE & HEALTH INSURANCE COMPANY                                            127           0          0            NA
UNIFIED LIFE INSURANCE COMPANY                                                   1,606           0          0            NA
UNIMERICA INSURANCE COMPANY                                                    127,863           0          0           0.00
UNION BANKERS INSURANCE COMPANY                                                122,959           0          0           0.00
UNION CENTRAL LIFE INSURANCE COMPANY                                         3,137,035           0          0           0.00
UNION FIDELITY LIFE INSURANCE COMPANY                                          164,584           1          1          62.32
UNION LABOR LIFE INSURANCE COMPANY                                             705,757           0          0           0.00
UNION SECURITY INSURANCE COMPANY                                             2,245,187           0          0           0.00
UNITED AMERICAN INSURANCE COMPANY                                              256,246           0          0           0.00
UNITED COMMERCIAL TRAVELERS OF AMERICA(THE ORDER OF)                            11,393           0          0            NA
UNITED FIDELITY LIFE INSURANCE COMPANY                                          81,060           0          0            NA
UNITED HERITAGE LIFE INSURANCE COMPANY                                       1,334,198           0          0           0.00
UNITED HOME LIFE INSURANCE COMPANY                                              66,933           0          0            NA
UNITED INSURANCE COMPANY OF AMERICA                                              8,878           0          0            NA
UNITED INVESTORS LIFE INSURANCE COMPANY                                      1,892,493           1          0           0.00
UNITED OF OMAHA LIFE INSURANCE COMPANY                                      13,620,772           0          0           0.00
UNITED STATES LETTER CARRIERS MUTUAL BENEFIT ASSOCIATION                        10,698           0          0            NA
UNITED STATES LIFE INSURANCE COMPANY IN THE CITY OF NEW                        511,756           1          1          20.04
YORK (THE)
UNITED TEACHER ASSOCIATES INSURANCE COMPANY                                     76,056           0          0             NA
UNITED WORLD LIFE INSURANCE COMPANY                                             11,878           0          0             NA
UNITEDHEALTHCARE INSURANCE COMPANY                                             272,239           0          0            0.00
UNITY FINANCIAL LIFE INSURANCE COMPANY                                         181,114           0          0            0.00
UNIVERSAL GUARANTY LIFE INSURANCE COMPANY                                        7,462           0          0             NA
UNIVERSAL UNDERWRITERS LIFE INSURANCE COMPANY                                  195,162           0          0            0.00
UNUM LIFE INSURANCE COMPANY OF AMERICA                                      11,906,083           0          0            0.00


REPORT - UA8085                                                                                                 Page 58 of 63
                                           Oregon Insurance Complaints - All                                Questions?
                                                  From Calendar Year 2011                                      Contact
                                                                                                           Ron Fredrickson
                                                                                                            (503) 947-7277


Insurance Division - Consumer Protection                                                                  05/29/12 08:39 AM

LIFE   (...continued)
                                                                           2011            Total    Confirmed Complaint
Company Name                                                            premiums         complaints complaints  index
USAA DIRECT LIFE INSURANCE COMPANY                                               6,598           0          0            NA
USAA LIFE INSURANCE COMPANY                                                  8,887,599           0          0           0.00
VANTIS LIFE INSURANCE COMPANY                                                   23,352           0          0            NA
WASHINGTON NATIONAL INSURANCE COMPANY                                          397,824           3          3          77.34
WEST COAST LIFE INSURANCE COMPANY                                           14,421,229           2          2           1.42
WESTERN AND SOUTHERN LIFE INSURANCE COMPANY (THE)                               81,613           0          0            NA
WESTERN FRATERNAL LIFE ASSOCIATION                                              20,257           0          0            NA
WESTERN NATIONAL LIFE INSURANCE COMPANY                                          6,389           0          0            NA
WESTERN RESERVE LIFE ASSURANCE CO. OF OHIO                                  21,118,518           2          1           0.49
WESTERN-SOUTHERN LIFE ASSURANCE COMPANY                                        135,483           0          0           0.00
WILLIAM PENN LIFE INSURANCE COMPANY OF NEW YORK                                 47,351           0          0            NA
WILTON REASSURANCE LIFE COMPANY OF NEW YORK                                     54,027           0          0            NA
WOMAN'S LIFE INSURANCE SOCIETY                                                   2,087           0          0            NA
WOODMEN OF THE WORLD                                                            84,414           0          0            NA
WORLD INSURANCE COMPANY                                                          2,364           0          0            NA
ZALE LIFE INSURANCE COMPANY                                                      2,262           0          0            NA
ZURICH AMERICAN LIFE INSURANCE COMPANY                                          91,780           0          0            NA
              Total for LIFE                                            1,158,937,821           167       113




REPORT - UA8085                                                                                                 Page 59 of 63
                                           Oregon Insurance Complaints - All                                Questions?
                                                  From Calendar Year 2011                                      Contact
                                                                                                           Ron Fredrickson
                                                                                                            (503) 947-7277


Insurance Division - Consumer Protection                                                                  05/29/12 08:39 AM

LONG-TERM CARE
                                                                           2011            Total    Confirmed Complaint
Company Name                                                            premiums         complaints complaints  index
ABILITY INSURANCE COMPANY                                                    4,400,358           1          0           0.00
AETNA LIFE INSURANCE COMPANY                                                    58,216           0          0            NA
AF&L INSURANCE COMPANY                                                         129,438           1          1          26.81
ALLIANZ LIFE INSURANCE COMPANY OF NORTH AMERICA                              2,560,161           0          0           0.00
ALLSTATE LIFE INSURANCE COMPANY                                                  9,350           0          0            NA
AMERICAN FAMILY LIFE ASSURANCE COMPANY OF COLUMBUS                             173,003           0          0           0.00
AMERICAN FAMILY MUTUAL INSURANCE COMPANY                                        45,322           0          0            NA
AMERICAN FIDELITY ASSURANCE COMPANY                                            292,032           0          0           0.00
AMERICAN GENERAL LIFE INSURANCE COMPANY                                          9,468           0          0            NA
AMERICAN GENERAL LIFE INSURANCE COMPANY OF DELAWARE                            266,139           1          1          13.04
AMERICAN HERITAGE LIFE INSURANCE COMPANY                                         3,338           0          0            NA
AMERICAN PROGRESSIVE LIFE AND HEALTH INSURANCE COMPANY                           2,222           0          0            NA
OF NEW YORK
AMERICAN REPUBLIC INSURANCE COMPANY                                            190,073           0          0            0.00
ASSURITY LIFE INSURANCE COMPANY                                                 22,868           0          0             NA
BANKERS LIFE AND CASUALTY COMPANY                                           13,167,829          17         17            4.48
BERKSHIRE LIFE INSURANCE COMPANY OF AMERICA                                    313,987           0          0            0.00
CATHOLIC ORDER OF FORESTERS                                                      2,124           0          0             NA
CENTRAL STATES HEALTH & LIFE CO OF OMAHA                                        59,521           0          0             NA
CMFG LIFE INSURANCE COMPANY                                                    363,768           0          0            0.00
COLONIAL PENN LIFE INSURANCE COMPANY                                                81           0          0             NA
CONTINENTAL CASUALTY COMPANY                                                 8,985,056           8          4            1.55
CONTINENTAL GENERAL INSURANCE COMPANY                                           22,832           0          0             NA
COUNTRY LIFE INSURANCE COMPANY                                               1,018,327           0          0            0.00
EQUITABLE LIFE AND CASUALTY INSURANCE COMPANY                                5,756,360           9          2            1.21



REPORT - UA8085                                                                                                 Page 60 of 63
                                           Oregon Insurance Complaints - All                                Questions?
                                                  From Calendar Year 2011                                      Contact
                                                                                                           Ron Fredrickson
                                                                                                            (503) 947-7277


Insurance Division - Consumer Protection                                                                  05/29/12 08:39 AM

LONG-TERM CARE           (...continued)
                                                                           2011            Total    Confirmed Complaint
Company Name                                                            premiums         complaints complaints  index
FARMERS NEW WORLD LIFE INSURANCE COMPANY                                      513,594            0          0            0.00
FIDELITY LIFE ASSOCIATION, A LEGAL RESERVE LIFE INSURANCE                         379            0          0             NA
COMPANY
GENWORTH LIFE AND ANNUITY INSURANCE COMPANY                                    107,386           0          0           0.00
GENWORTH LIFE INSURANCE COMPANY                                             19,839,420           2          1           0.17
GREAT AMERICAN LIFE INSURANCE COMPANY                                           63,085           1          0            NA
GUARANTEE TRUST LIFE INSURANCE COMPANY                                           3,273           0          0            NA
GUARANTY INCOME LIFE INSURANCE COMPANY                                          34,724           0          0            NA
HARTFORD LIFE INSURANCE COMPANY                                                  9,442           0          0            NA
JOHN ALDEN LIFE INSURANCE COMPANY                                               29,337           0          0            NA
JOHN HANCOCK LIFE & HEALTH INSURANCE COMPANY                                   139,881           1          1          24.81
JOHN HANCOCK LIFE INSURANCE COMPANY (U.S.A.)                                18,675,986           2          2           0.37
KANAWHA INSURANCE COMPANY                                                       54,533           0          0            NA
KNIGHTS OF COLUMBUS                                                            343,599           1          0           0.00
LIFESECURE INSURANCE COMPANY                                                    25,563           0          0            NA
LINCOLN BENEFIT LIFE COMPANY                                                 2,484,035           0          0           0.00
LINCOLN NATIONAL LIFE INSURANCE COMPANY (THE)                                   71,464           0          0            NA
MEDICO INSURANCE COMPANY                                                       317,636           0          0           0.00
METLIFE INSURANCE COMPANY OF CONNECTICUT                                       864,736           0          0           0.00
METROPOLITAN LIFE INSURANCE COMPANY                                          6,263,981           2          2           1.11
MONUMENTAL LIFE INSURANCE COMPANY                                              327,256           0          0           0.00
MUTUAL OF OMAHA INSURANCE COMPANY                                            1,606,472           0          0           0.00
NEW YORK LIFE INSURANCE COMPANY                                              2,002,924           0          0           0.00
NORTHWESTERN LONG TERM CARE INSURANCE COMPANY                                3,972,253           0          0           0.00
OLD AMERICAN INSURANCE COMPANY                                                  32,141           0          0            NA
OMAHA WOODMEN LIFE INSURANCE SOCIETY                                             3,234           0          0            NA


REPORT - UA8085                                                                                                 Page 61 of 63
                                           Oregon Insurance Complaints - All                               Questions?
                                                  From Calendar Year 2011                                     Contact
                                                                                                          Ron Fredrickson
                                                                                                           (503) 947-7277


Insurance Division - Consumer Protection                                                                 05/29/12 08:39 AM

LONG-TERM CARE           (...continued)
                                                                           2011           Total    Confirmed Complaint
Company Name                                                            premiums        complaints complaints  index
PENNSYLVANIA LIFE INSURANCE COMPANY                                             3,973           0          0             NA
PHYSICIANS MUTUAL INSURANCE COMPANY                                           753,319           0          0            0.00
PRINCIPAL LIFE INSURANCE COMPANY                                                2,688           0          0             NA
PROVIDENT LIFE & ACCIDENT INSURANCE COMPANY                                   781,042           0          0            0.00
PRUDENTIAL INSURANCE COMPANY OF AMERICA                                     2,671,382           0          0            0.00
REASSURE AMERICA LIFE INSURANCE COMPANY                                       169,595           0          0            0.00
REGENCE BLUECROSS BLUESHIELD OF OREGON                                      1,255,623           0          0            0.00
RELIASTAR LIFE INSURANCE COMPANY                                                2,691           0          0             NA
RIVERSOURCE LIFE INSURANCE COMPANY                                          3,384,538           2          2            2.05
SENIOR HEALTH INSURANCE COMPANY OF PENNSYLVANIA                               817,932           6          2            8.49
SENTRY INSURANCE A MUTUAL COMPANY                                              20,428           0          0             NA
SENTRY LIFE INSURANCE COMPANY                                                     351           0          0             NA
STATE FARM MUTUAL AUTOMOBILE INSURANCE COMPANY                              5,420,608           0          0            0.00
STATE LIFE INSURANCE COMPANY (THE)                                            190,725           0          0            0.00
STERLING LIFE INSURANCE COMPANY                                                 2,478           0          0             NA
STONEBRIDGE LIFE INSURANCE COMPANY                                             25,643           1          1             NA
TEACHERS INSURANCE AND ANNUITY ASSOCIATION OF AMERICA                         164,916           0          0            0.00
THRIVENT FINANCIAL FOR LUTHERANS                                            2,114,874           1          1            1.64
TIAA-CREF LIFE INSURANCE COMPANY                                              103,290           0          0            0.00
TIME INSURANCE COMPANY                                                        299,474           0          0            0.00
TRANSAMERICA LIFE INSURANCE COMPANY                                         4,155,282           1          0            0.00
UNION BANKERS INSURANCE COMPANY                                                 3,711           0          0             NA
UNION SECURITY INSURANCE COMPANY                                              832,187           0          0            0.00
UNITED AMERICAN INSURANCE COMPANY                                              87,171           0          0             NA
UNITED OF OMAHA LIFE INSURANCE COMPANY                                        937,456           0          0            0.00



REPORT - UA8085                                                                                                Page 62 of 63
                                           Oregon Insurance Complaints - All                                 Questions?
                                                  From Calendar Year 2011                                       Contact
                                                                                                            Ron Fredrickson
                                                                                                             (503) 947-7277


Insurance Division - Consumer Protection                                                                   05/29/12 08:39 AM

LONG-TERM CARE           (...continued)
                                                                           2011             Total    Confirmed Complaint
Company Name                                                            premiums          complaints complaints  index
UNITED SECURITY ASSURANCE COMPANY OF PENNSYLVANIA                                77,004           0          0             NA
UNITED TEACHER ASSOCIATES INSURANCE COMPANY                                     298,398           1          0            0.00
UNUM LIFE INSURANCE COMPANY OF AMERICA                                       11,613,643           0          0            0.00
WASHINGTON NATIONAL INSURANCE COMPANY                                            54,545           0          0             NA
              Total for LONG-TERM CARE                                      131,883,174          59         38




REPORT - UA8085                                                                                                  Page 63 of 63

				
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