New Tenant Satisfaction Survey1235736537

							NEW TENANTS SATISFACTION SURVEY – 6 WEEKS

This survey is being undertaken to find out your opinions about the quality of
service you received from Ekaya Housing Association since you moved into
your new home, and how happy you are in your new home.


Tenant Name_______________________________________________


Address___________________________________________________


Date______________________________________________________


                                                                   Yes     No
1.   How polite were staff in the letting process?

2.   Were the conditions of your Tenancy Agreement                 Yes     No
     explained to you
3.   Were you shown how to use your utilities?                     Yes     No

4    Were you advised on how to pay your rent?                     Yes     No

5.   What method of payment are you using?

6.   Were you advised about Housing Benefits and other             Yes     No
     Welfare Benefits that you can claim?

7.   Have you made a claim for Housing Benefit?                    Yes     No

8    Has your Housing Benefit Claim been assessed as yet?          Yes     No

9    Was your property let to you in a good condition?             Yes     No

10. Are you aware of the emergency numbers /out of hour’s          Yes     No
    repairs?
11. Are you happy with your home?                                  Yes     No
    If not, why?


Amended July 2008
       ………………………………………………………………..
       ………………………………………………………………..

12. Are you happy with service from Ekaya                                              Yes   No
    If not why?.....................................................................
    ………………………………………………………………..
    ………………………………………………………………..

13     Do you have any specific Support Needs which the                                Yes   No
       Association can help you with, or alternatively get help for
       you to manage? If Yes, please specify
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14. Do you know about opportunities to get involved with                               Yes   No
    Ekaya’s tenant participation activities?

15. Would you like to get involved with Ekaya’s tenant                                 Yes   No
    participation activities?

16     Do you need further advice regarding maintaining your                           Yes   No
       tenancy?




Sign……………………………………….Date………………
Tenant


Sign………………………………………..Date………………

Job title




Amended July 2008