ELIZABETH “BETH” ANN KELLEY, PMP
936 Avonley Creek Trace Sugar Hill, Georgia 30518 Cell: 303-249-1296 Email: firstname.lastname@example.org
BACKGROUND An innovative large-scale technology solution implementation professional with over 18 years of cross-functional Sarbanes-significant technology solution delivery experience. Ability to simultaneously manage multiple complex multifaceted cross-matrix projects. Performs well under pressure while adhering to Standard project management, budget, scope, development methodologies, change management governance and risk mitigation strategies. Extensive strategic business to technology alignment management. Recognized for working effectively with diverse world-wide management structures and cultures. Proven record of implementing process and system solutions resulting in increased company performance. Key Strengths and Benefits: 1. Complex Large-scale Project & Program Mgt ($3.5M) 3. Business and Technology Integration 2. Operations Optimization Analysis 4. Strategy & Prioritization Alignment Mgt POSITION HIGHLIGHTS Director, IT Project Management WESTERN UNION FINANCIAL SERVICES INC. Large scale acquisition Settlement systems integration. 5-systems, 300 User, 32 member core team, $3.5M budget, 2,500 agents Director, Editorial Project Management THOMSON REUTERS Developed and managed key off shoring strategic content creation vendor relationships that delivered on-time and 22% under budget Director Implementation, BOSSUPPORT Integrated client benefit administration systems with payroll systems Director, Western Markets COMCAST Converted 6 markets concurrently, 2.5M subscribers in 8 months on newly merged company billing systems platform with minimal interruption and 10% increase in order accuracy. Consultant BORN, RIGHT!SOLUTIONS, CARATERA Hands-on International ERP implementations, business analysis and system migrations with data workflow management resulting in business efficiencies post-launch.
Industries: Financial Systems: Financial Services, Money Transfer, Telecom, Manufacturing, Non-profit, Benefits, Healthcare AP, PO, Dock, Inventory, GL FA, OE, AR and Decision Support with GEAC SmartStream / D&B Millennium. Defined EDI interfaces with PeopleSoft and Oracle Financials, Ariba, Concur, Equity Methods and eWorks. Working knowledge of Hyperion 7, Essbase, custom AS/400 Money Transfer Settlement, Asset Management, Treasury and Compliance systems Oracle, Sybase, SQL Server, DB2, Access Operating Systems: UNIX, Windows Vista, XP Microsoft Office Suite 2007, MS Project, Visio, Publisher, Front Page, SharePoint, Rapid SQL, Brio, Crystal Reports. Working knowledge of SQL, HTML, Java and Clarity Remedy, ICOMS, ACSR/T, CableData, E-911, WinBill, custom order workflow/provisioning systems benefitsCONNECT, ADP-PCPW, CBS Advantage-HR Counselor, PayChex and Payroll 1
Databases: Business Software: Telephony Systems: HR/Payroll Systems:
CARATERA LLC., Lakewood, Colorado 1/2009 - current Senior Consultant (Sr. Project Manager / Sr. Business Analyst) - Business Performance Management metric implementation for actionable decision-making of dispersed Customer data. Ensures that data definitions, metric output, trending analysis and quality assurance standards are achieved. Defined and producing monthly Standard cost reports. - Project management of Order Entry legacy system migration. Managing project plans and issue lists. Defining business process re-engineering requirements to Oracle Financials. Facilitating UAT issue resolution calls. - Providing Product Catalog initial data load requirements and ongoing maintenance processing. Working with suppliers on formatting item data while designing internal database for processing records for uploading. WESTERN UNION FINANCIAL SERVICES INC., Englewood, Colorado 4/2006 – 12/2008 Director, IT Project Management (Vigo and Orlandi Valuta) - Managed day-to-day activity of complex large-scale cross-disciplined world-wide Sarbanes-significant system implementations ensuring change adoption using a standardized SDLC, CMMi and Agile methodologies. 300-user, 5 systems, new network configuration, 32 member core team, $3.5M budget (45,000 dev and testing hrs). - Assessed nuances between Money Transfer products developing Business System Requirements that yielded repeated successful system implementations while adverting $2.5M in development by working with the User Communities to leverage existing system functionality. - Identified key strategic program synergies while defining Project Management Standard Operating Model. Performed Company portfolio integration and alignment to objectives via a cross-functional 25-member User Council of Key Stakeholders. - Project Manager new Product-launch that interfaced two new systems; 20-team members, 250 hrs development and testing; 2,500 Agents. Fastest new product launch in Company history; 4-months from start until end.
ELIZABETH “BETH” ANN KELLEY, PMP
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THOMSON REUTERS (formerly Thomson Micromedex), Greenwood Village, Colorado 4/2005 – 3/2006 Director, Editorial Project Management - Integrated and project managed key strategic offshore vendor relationships that provided content creation for new product launches when generally released, increased Company revenues by 10%. 12-member steering committee, $5.5M development budget, 30 outsourced content creators. - Designed programs which improved department efficiencies by 32% in reduced operational expenses including process re-engineering with content library system with 3 direct reports. - Developed Statements of Work, Request for Proposals and internal system enhancement requests. Managed against negotiated Service Level Agreements and ensured deliverables were on-time and 22% under budget. BOSSUPPORT, Centennial, Colorado 10/2001 – 4/2005 Director Implementation - Managed company benefit enrollment program using state-of-the-art technology resulting in enrollment accuracy of 99%; carrier submissions at 99%; employee payroll deductions at 100%. - Defined business workflow processes improving internal efficiency by 25% annually while adhering to National and Local regulations including H.R.A, H.S.A., COBRA, HIPAA and State Continuation. - Designed and developed internal data migration database and client custom reports while managing 3 direct reports COMCAST (formerly AT&T Broadband), Englewood, Colorado 9/1999 – 11/2001 Director, Western Markets (Contract to Hire via BORN) - IT liaison for phone operations systems infrastructure. Managed direct reports and 25-core team members both contractors and internal staff to deliver Billing System conversion for over 2.5M subscribers. Successfully migrated 9 markets in 8 months across merged company system platforms with minimal impact to the business and 10% increase in order accuracy. - Established Third Party Verification intranet website across newly merged company system platforms which resulted in a 30% decrease in lost sales with an auditable slamming/cramming trail. - Launched the first MediaOne RoadRunner customer-facing self-service email account administration tool which reduced customer call volume of 15%. - Deployed the internally developed corporate lead management system to all 6 High Speed Data Markets in the Company in eight months. Sales increased by 50%. RIGHT!SOLUTIONS (formerly SHUPE Consulting), Denver, Colorado 11/1996 – 8/1999 Implementation Consultant - Successful rapid Financial (GL FA, AP and AR) implementation which included “Best Business” practices, SOX Audit and workflows. This was achieved in 13 weeks compared with industry average of nine months. - Improved company performance an average of 15% by conducting software evaluations and implementing cost saving programs with cross-functional internal team. - Implemented imaging and scanning process improvements including training which yielded decentralization invoice approval turn-around time of less than three days compared with over 10 days previously. TRAVELPORT (formerly Cendent / Galileo International / COVIA), Denver, Colorado 5/1992 – 10/1996 Procurement Analyst (1994-1996) / Meeting Planner (1992-1994) - Realized savings of 15% annually by conducting RFP, RFQ and bid analysis coupled with blanket agreements and contract negotiations. - Successfully increased transactions and participating vendors by 1000% after promoted to the Administrator of the American Express Corporate Purchasing Card Program. Monthly charges exceeded $1 million, 50-users, resulting in a 35% increase in purchasing department performance with a fraud audit trail. - Ability to increase internal customer satisfaction by 20% by creating training materials and providing training for purchasing department service launches. E.A.G. COMMUNICATIONS, Phoenix, Arizona 5/1988 – 4/1992 Owner - Managed all aspects of marketing, advertising and public relations resulting in sales increases of 10% annually. - Created and supervised direct response programs that yielded 35% response versus the industry average of .01%. - Developed and managed training program rollouts to over 4,000 CIRCLE K stores nationwide; negotiated print contracts that saved over $150,000 per year.
EDUCATION BS, Business, Arizona State University, Tempe, Arizona, 1988 Specialized in marketing, advertising and corporate communications. University of Alaska Fairbanks, Fairbanks, Alaska 1984-1986 Earned Division II-A Volleyball scholarship.