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Six Sigma Management Guide

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					This is a guide for companies or entities that want to learn more about the six sigma
management approach. The six sigma management approach was designed to
maximize manufacturing processes and eliminate manufacturing defects. It includes the
use of a set of quality management methods, including statistics and mathematics, to
maximize production efficiency. This guide can be useful for small businesses or other
entities that want to learn more about the six sigma approach.
Six Sigma Management
A Comprehensive Manager’s Guide
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© Copyright 2010 Docstoc Inc. registered document proprietary, copy not   2
                                       Six Sigma Management
                              A Comprehensive Manager’s Guide

Table of Contents

Overview of the Origin and History of Six Sigma ................................................................ 1
   Six Sigma Doctrine Affirmations ..................................................................................... 2
   What Makes Six Sigma Different .................................................................................... 2
Methods .............................................................................................................................. 2
   DMIAC ............................................................................................................................. 3
   DMADV............................................................................................................................ 3
Quality Management Tools and Methods used in Six Sigma ............................................. 4
Thought Process Map ......................................................................................................... 5
Implementation Roles......................................................................................................... 5
   Six Sigma identifies several key roles for its successful implementation. ...................... 6
The Origin and Meaning of the Term "Six Sigma Process" ................................................. 7
   The Fundamental Objective of Six Sigma ....................................................................... 7
   Calculating the Cost and savings of Six Sigma Quality .................................................... 8
Bank Deposits: A Black Belt Case Study ............................................................................ 10
Sigma Costs and Savings ................................................................................................... 13
References: ....................................................................................................................... 15




© Copyright 2010 Docstoc Inc. registered document proprietary, copy not                                                           3
                                 Six Sigma Management
                           A Comprehensive Manager’s Guide


Overview of the Origin and History of Six
Sigma
        Six Sigma is a business management concept that was
introduced by Motorola. It is a registered service and
trademark of Motorola, Inc. In 1986, Bill Smith designed the
specifics of the style. It started off as a set of procedures         The Six Sigma symbol
designed to improve manufacturing processes and eliminate
defects. As of 2006, Motorola reported over US$17 billion in savings by putting Six Sigma into
practice.1
        The name "Six Sigma" came from an array of statistics called process capability studies.
At first the reference was to the ability of manufacturing processes to produce a high
percentage of output that met specifications. The courses of action that function using "six
sigma quality" over the short term are believed to produce long-term defect levels that are
below 3.4 defects per million opportunities (DPMO). Six Sigma's inherent goal is to improve all
practices to meet that level of quality or higher.
       The concept was triggered by six previous decades of quality improvement
methodologies like quality control, TQM, and Zero Defects. It was based on the works of
pioneers like Shewhart Deming, Juran, Ishikawa, Tagachi and others. Application of the concept
was then broadened to include other kinds of business processes as well. In Six Sigma a defect
is termed as anything that may possibly lead to customer dissatisfaction. The model continues
to be widely used in a great many
				
DOCUMENT INFO
Description: This is a guide for companies or entities that want to learn more about the six sigma management approach. The six sigma management approach was designed to maximize manufacturing processes and eliminate manufacturing defects. It includes the use of a set of quality management methods, including statistics and mathematics, to maximize production efficiency. This guide can be useful for small businesses or other entities that want to learn more about the six sigma approach.
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