Slide 1 - Academic Travel Consulting by yaosaigeng

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									        19th Annual Conference

SCTM Benchmarking Survey


               Ian Thomas
   Partner, Academic Travel Consulting


          September 27, 2005
                        2005
                  Benchmarking Survey

• The purpose of this benchmarking survey
  is to provide some record of change:
  – Useful for negotiations
  – Useful for internal program administration
• The results prove gradual but not sudden
  change – typical in Higher Education
                       2005
                 Benchmarking Survey

• 87 institutions attended the conference
  – 79 in 2004, 58 in 2003, 92 in 2002, 76 in 2001
• 75 completed the survey
  – 79, 61, 70, 58 in previous years
  – Includes 22 institutions who did not attend
          Institution Type

Private
 25%




                Public
                 75%
                        Annual T&E $ Volume
       40%
       35%
       30%
2000
       25%
2003
       20%
2004
       15%
2005
       10%
       5%
       0%
             Less $5M     $5-10M     $10-20M   Over $20M   Don't Know


  • 25% of SCTM members are large institutions with T&E volume
    over $20 million, while 37% have total T&E volume of less than
    $5 million
                Annual Air Only $ Volume

40%
35%
30%
25%
20%
15%
10%
 5%
 0%
      Less   $1-3M    $3-5M $5-10M $10M+   Don't
      $1M                                  Know

                     2003   2004   2005
           Domestic / International $
               Volume Split

                      International
                          22%




Domestic
  78%
                  Survey Participants with Airline
                           Agreements


70%
                   64%        66%
65%
60%                                      58%
        55%                                          55%
55%
50%
45%
        2001       2002        2003       2004       2005

• Decrease in respondents with negotiated airline agreements
  indicates changes in airline economic conditions
                          Contracted Airlines
50%
45%
40%
35%
30%
25%
20%
15%
10%
 5%
 0%
      FL   AA   TZ   HP   CO     DL    F9    YX   NW   WN   UA   US


                2003      2004        2005
                        Where are airline contracts
                              negotiated?

70%
60%
50%
40%
30%
20%
10%
0%
      By Institution   By System     By State     By Consortia   Other

                              2003   2004       2005
              Institutions with Car
                Rental contracts

100%
 90%          86%     85%    84%    84%
       83%
 80%
 70%
 60%
 50%   2001    2002   2003   2004   2005
               Car Rental $ Volume
50%
40%
30%
20%
10%
0%
      $0-100k $100-    $300k- $500k-   $1M+   Don't
              300k      500k    1M            Know

                      2003   2004   2005
                                           Car Rental
                                          Agreements
70%
60%
50%
40%                                                                              2002
30%                                                                              2003
20%                                                                              2004
10%                                                                              2005
 0%




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 • Enterprise continues to be top contracted Car Rental company.
                    Local Hotel
                    Agreements
80%                        77%
                                         73%
                                  70%
70%                 64%
60%          57%

50%   44%
40%
30%
20%
10%
0%
      2000   2001   2002   2003   2004   2005
                               Hotel $ Volume
35%

30%

25%

20%

15%

10%

5%

0%
      Less $500k   $500- $1M     $1- 3M          Over $3M   Don't Know


                       2003     2004      2005
                     Survey Participants with Ghost
                            Card Programs


 100%
  80%        69%          67%           68%
                                                      55%
  60%
  40%
  20%
   0%
              2002         2003          2004         2005

• Unexplained drop in Ghost Card programs could be due to:
   • Respondents not being consistent year-to-year
   • Increased use of Procurement cards
                                              Ghost Card
                                              Companies
40%
35%
30%
                                                                                                 2002
25%
                                                                                                 2003
20%
                                                                                                 2004
15%
                                                                                                 2005
10%
 5%
 0%
      AM         Bo        Cit        GE         JP       MB        US       Lo       Ot
         E            fA      ico                   Mo        NA        Ba      ca      he
             X                    rp                   rga                nk      l          r
                                     / D                   n/B
                                        in   ers               an
                                                                  kO
                                                                     ne
                      Survey Participants with
                      Corporate Card Programs

                   96%
100%
                              90%
90%                                      85%
         81%
80%                                                77%

70%
60%
50%
         2001       2002      2003       2004       2005


 • Continuing decrease in Corporate Card programs could
   also indicate increased use of Procurement cards
                                   Corporate Card
                                    Companies
60%
50%
40%                                                                                             2002
                                                                                                2003
30%
                                                                                                2004
20%                                                                                             2005
10%
0%
      AM         Bo        Cit        GE        JP       MB        US     Lo         Ot
         E            fA      ico                  Mo        NA       B        ca      he
             X                    rp/                 rga                        l          r
                                      Din                 n/B
                                          ers                 an
                                                                 kO
                                                                    ne
              Survey Participants with
                 Purchasing Cards



100%   89%    90%    90%    87%    88%
75%
50%
25%
 0%
       2001   2002   2003   2004   2005
                           Purchasing Card
                             Companies
45%
40%
35%
30%
25%
20%
15%
10%
 5%
 0%
      AM         Bo        Cit               GE     JP              MB              US     Lo         Ot
         E            fA      ico                      Mo             NA               B        ca      he
             X                    rp                      rg                                      l          r
                                       /Di                     an
                                             ne                     /B a
                                               rs                       nk
                                                                             On
                                                                                e
                     Is P-Card used for Travel?


 80%
 60%                            45%        41%        41%
 40% 29%             31%

 20%
   0%
          2001       2002       2003      2004       2005
• Although the number of institutions allowing some use of P-
  Cards for travel-related expenses has not increased, the amount
  of travel purchased may have increased
                 Number of Contracted
                   Travel Agencies

45%
40%
35%
30%                                   2002
25%                                   2003
20%                                   2004
15%                                   2005
10%
 5%
 0%
      No           On     2- 4   5+
         n   e        e
                        Is Use of Travel
                       Agency Required?
80%
70%
60%
50%                                                                2002
                                                                   2003
40%
                                                                   2004
30%
                                                                   2005
20%
10%
0%
            Required      Required, w ith reasonable   Optional
                            exceptions perm itted

 • Policy on use of contracted travel agencies reflects the need
   for flexibility in academic travel management
                     Travel Agencies Used by
                       Survey Participants

60%
50%
40%
30%
20%
10%
0%
      In-house     AMEX /     Carlson     TQ3       World     Regional Local travel
      operated   Rosenbluth             Navigant    Travel      travel   agency
                                                   Partners    agency


                              2003       2004        2005
                                       Domestic
                                      Service Fees
30%
25%
20%
15%
10%
5%
0%
         $0    $10 or   $11-$15 $16-$20 $21-$25 $26-$30 $31-$35 $36-$40 $41-$45 $46-$55
                less


                                        2004      2005

      • The majority of institutions are paying less than $26
                                         International
                                         Service Fees
20%

15%

10%

5%

0%
      $0   $10    $11-   $16-   $21-   $26-   $31-   $36-   $41-   $46-   $56-   $66- More
            or    $15    $20    $25    $30    $35    $40    $45    $55    $65    $75 than
           less                                                                       $75


                                       2004     2005
                         Survey Participants with
                           Self-Booking Tools
60%
                                                         51%
50%
                                              42%
40%                                 34%
                          29%
30%   24%       22%
20%

10%

0%
      2000      2001       2002      2003      2004      2005


• Implementation of Self-Booking Tools continues to increase
                            Self-Booking
                            Adoption Rate
40%

30%                                                26%
                              19%
20%

10%
            8%

0%
           2003                2004                 2005

 • Adoption of online booking continues to increase
 • The Adoption Rate is the number of airline reservations made
   online divided by the total number of reservations that could
   have been made on-line
                                 Online Booking
                                  Service Fees
70%
60%
50%
40%
30%
20%
10%
0%
         $0   $10 or   $11-$15 $16-$20 $21-$25 $26-$30 $31-$35 $36-$40 $41-$45 $46-$55
               less


                          Online      Full-service (domestic)

      • 82% are charging travelers a service fee of under $16 (66%
        last year)
                            Top Self-Booking
                                 Tools
35%
                                                       2003
30%
                                                       2004
25%
                                                       2005
20%
15%
10%
5%
0%
                 l      )       e p      itz                     t r      r
     b
        k
      oo rave ECT her rTri            rb        R esx ocity dan age    the
                                                         l
C liq E T        ia
                    (    etT owe    O
                                                    a ve / Cen Man   O
               d       G      P                  Tr ort       ip
            xpe             O/                         p    Tr
          E               A                           l
                      I:F                        a ve
                                               Tr
       • Significant increase in ITMC share
                     Planning an Online Booking
                     Implementation Next Year?

    75%
                                   60%

                       42%                                46%
    50%                                        39%

    25%
            21%


     0%
             2001       2002        2003       2004        2005

• Of the Participants without a Self-Booking Tool, 46% plan to
  introduce one next year
                      Survey Participants with
                    Automated Expense Reports


30%
                      24%
25%
                                    23%
                             20%
             17%                           19%
20%

15%
      11%
10%

5%

0%
      2000   2001     2002   2003   2004   2005
                                     Expense Reports
        80%
        70%
        60%
        50%
2003    40%
2004    30%
2005
        20%
        10%
         0%
              Developed in-   Concur /    GEAC /     SAP   Peoplesoft    Corporate      Other
                 house        Captura    Extensity                      card provider
                                                                           solution


 • The overwhelming predominance of internally developed
   applications highlights the unique needs of academia
                   Planning to Begin Automated
                     Expense Reporting Next
                               Year?

50%
40%                              35%         34%         38%
                      32%
30%
          19%
20%
10%
 0%
           2001       2002        2003        2004       2005
• Of the 81% of Participants without Online Reimbursement, 38% plan
  to introduce it next year
                          Reason for not attending 2005
                               SCTM conference

• 22 of the 75
  Survey
                                               Budget constraints
  Participants did   27%
  not attend the
  2005 SCTM                                    Scheduling conflict
  conference.
• The main                              50%    Decided to attend a
  reason given       0%                        different travel-related
  for not                                      conference
  attending was                                Other
  “Budget
  Constraints”
                      23%

								
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