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wps

VIEWS: 10 PAGES: 23

									  Wireless Priority Service
           (WPS)

   Overcoming Wireless Congestion in
National Communications System
             Emergencies
Briefing Template



                           Kathy Blasco
                    WPS Operations, NCS
                       blascok@ncs.gov
                          (703) 607-6131
                           www.ncs.gov
                     Agenda


   Network Congestion
   9/11 and Wireless Demand
   WPS Overview
   WPS Availability
   How to Order WPS
   WPS Milestones
   WPS Contacts
                          The Fundamental Issue:
                             Network Congestion
                   Congestion,
           at many points, can block a call !




             Local         AT&T             Local
           Exchange      WorldCom         Exchange
           Networks       SPRINT          Networks
  Mobile
                                                     Mobile
  Switch                                             Switch


                    Government Emergency
             Telecommunications Service addresses
                      wireline congestion


Wireless Priority Service addresses wireless congestion at
 call origination         and         call termination
                                             ATTACK ON AMERICA
                                             September 11, 2001


• During peak, wireless traffic increased by
  50 to 100 percent nationwide

• One wireless carrier’s traffic ballooned by
  400 percent in Washington and 1,000
  percent in a NY area switching center

• Urgent requirement for wireless priority
  access

• Wireless congestion reported everywhere,
  not just in WTC and Pentagon areas
                                      Wireless Priority Service

                           A Single Program: Two Phases
                                          Immediate Action
                                          “NCS will move forward on
                                          implementing an immediate solution
                                          (target: within 60 days) using channel
                                          reservation capability from one vendor
                                          for the Washington, DC area; based on
 National Security Council                lessons learned in DC, NCS will make
       October 2001                       a recommendation on whether to
                                          expand the immediate solution to
                                          other metro areas.”
National Security Council Memorandum,
October 9, 2001, SUBJECT: Minutes from    Longer-Term
October 5, 2001 Meeting on Select NS/EP   “In parallel, the NCS will proceed with
      Telecommunications Projects         deploying a priority access queuing
                                          system for wireless nationwide (target:
                                          within one year).”
                                      What is WPS?



 An enhancement to basic wireless service that
  allows your National Security/Emergency
  Preparedness (NS/EP) calls to queue for priority
  service in order to complete the call

 Together with GETS, WPS dramatically improves
  “end-to-end” call completion during emergencies
                          Why Do You Need WPS?

 Disasters, terrorist attacks, and major accidents
  trigger tremendous telephone traffic in the landline
  and wireless networks
 NS/EP personnel at all levels of government compete
  with the public for these congested landline and
  wireless resources
 GETS provides the means to get your landline call
  through
 WPS provides the means to get your wireless call
  through
                                   Eligibility and Priority Assignment

  Who Is Eligible?
   Persons in NS/EP leadership positions
   Applicable at all levels: Federal, State, Regional, Municipal


               User Classification                                                Examples
Category #1: Executive Leadership/Policy Makers             President, Governors, Lt Governors, City/County leaders,
                                                            Cabinet officers, key senior staff

Category #2: Disaster Response / Military Command &         Continuity of government and national security leadership;
Control                                                     EOC coordinators/directors


Category #3: Public Health, Safety, Law Enforcement         Senior command levels of law enforcement, fire and public
                                                            safety functions
Category #4: Public Services/Utilities and Public Welfare   COE leadership; water/Sewage/ telecomm/transportation
                                                            leadership
Category #5: Disaster Recovery                              Medical resources; sheltering; infrastructure damage
                                                            assessment; DFO
                            Typical WPS Users


   President, Governor, Mayor, County Executive
   Cabinet Secretary at Federal or State Level
   Chief of Staff – Military or Civilian
   Emergency Management Director
   Chief of Police, Fire Chief
   Director of Emergency Medical Services
   Chief Operating Officer of a Public Utility
   Director, Incident Command Center
                     Typical WPS User Functions


•   Managing the initial response to an emergency at the local, state,
    regional and federal levels
•   Leadership of departments and agencies including key support staff
•   Insuring reconstruction of the basic infrastructure
•   Essential Continuity of Government (COG) and national security
    functions
•   Operations critical to life, property, and maintenance of law and order
    immediately after an event
•   Managing public works, utility infrastructure damage assessment,
    restoration efforts and transportation to accomplish emergency
    response activities
•   Managing medical resources
•   Managing a variety of recovery operations after the initial response
•   Establishing and sustaining shelters
•   Obtaining detailed damage assessments
                                Wireless Priority Service (WPS)

                           Local          Interexchange
                                              AT&T                Local
                          Networks            Carrier            Networks
                                            Worldcom
                                             Networks
                                            SPRINT
                               Wireless      Wireline         Wireless
                      Air      Networks     Network           Networks
                   Interface                Interface

Immediate: Initial solutions based on               Nationwide: Developing
 available features and technologies                standards-based capabilities
 • Addressed the air interface congestion               •   End-to-end solution, fully integrated
                                                            with GETS, nationwide coverage
 • Only for limited market, special handsets,
   different technical solutions                        •   Continuously available, call-by-call,
                                                            prioritizes NS/EP users
  Did not conform to FCC Rule Making, i.e.
   not call-by-call (requires waiver)                    Conforms to FCC rule making

    OMNCS will:
    • Engineer, fund, and acquire services
    • Restrict service to NS/EP events on call-by-call basis
    • Administer WPS authorization priority assignments
    • Manage program
                       Immediate WPS Solution:
              Salt Lake City / Washington, DC / NYC

 Salt Lake City (successful Support for Olympics):
  February 2002
   GlobalStar Satellite service with increased trunking
   Commercial Verizon Wireless service programmed on
     GlobalStar handset
   Service availability ended after Olympics
 DC and NYC: May 2002
   VoiceStream (now T-Mobile) solution to use the GSM
     standards-based enhanced Multi-Level Precedence
     and Preemption (eMLPP)
   Augment with GlobalStar Satellite service
   Required FCC waiver from “call-by-call” restriction
     (waiver granted April 3, 2002)
   Does not preempt calls in progress
                                 Nationwide WPS Program

 GSM carriers only
    •   T-Mobile (the “immediate” carrier/first nationwide carrier)
    •   AT&T Wireless
    •   Cingular
    •   Nextel
Any GSM telephone will work for WPS
NCS receives and approves/disapproves requests – notifies carriers of
approvals for service
NCS pays infrastructure costs; users pay initiation fee, monthly feature charge,
usage charges
CDMA Carriers to be added later – development funding begins in FY04 under
Department of Homeland Security
                                                                WPS Users Receive High
                                                        Performance at the Radio Channel
                                                 Expected WPS Performance and Public Impact
Probability of Radio Channel Access




                                      100%

                                      90%

                                      80%
                                                          WPS queuing gives high performance
                                                          benefit to NS/EP Users…
                                      70%

                                      60%                                           Current Baseline
                                      50%                                           NS/EP After WPS Implementation

                                      40%                                           Public Impact With WPS

                                      30%

                                      20%
                                                 … with minimal impact
                                      10%
                                                 to Public User
                                       0%
                                             1      2       3     4      5      6       7        8       9


                                                         Multiple of Engineered Traffic Load
                               Where is WPS Available


 WPS is currently available in the following T-Mobile service
  areas:
 Maine, New Hampshire, Massachusetts, Connecticut, Rhode
  Island, New York, New Jersey, Delaware, Maryland, District
  of Columbia, Virginia, Georgia, Alabama, Tennessee,
  Kentucky, Mississippi, Louisiana, Indiana, Oklahoma,
  Colorado, Utah, New Mexico and Hawaii
 Eastern Pennsylvania, Florida except Central portion,
  Southwest Ohio, Southern Michigan, Northern Illinois,
  Milwaukee area of Wisconsin, Wichita area of Kansas,
  Central, North and West Texas, and Southern Idaho
 Other markets will be available during next few months
 For T-Mobile coverage map see “Carriers” on wps.ncs.gov
                                    Satellite Backup




 Satellite phones provide additional backup when
  cellular service is not available for any reason
 Carriers include Globalstar, Iridium, Inmarsat, etc.
                             How Do You Use WPS?

 When you need to make an official call, and you
  encounter congestion, simply retry your call but prefix
  your dialed number with “*272”
   e.g. *272 703 555-1234
 Everything else is automatic – your call will queue for
  up to 30 seconds and “grab” the next available path
  for your use
 If landline networks are also congested, utilize *272
  plus the GETS access number to get priority in both
  wireless and landline networks
                     How Much Does WPS Cost?

 WPS feature fixed subscription rate:
  • $10 one-time activation fee
  • $4.50 monthly service fee
  • $0.75 per minute for WPS calls (*272)
      WPS minutes are not charged against your basic
       service


 WPS charges are in addition to your commercial plan
  charges
                        How Do You Order WPS?

 Your organization Point of Contact (POC) applies for
  WPS for all users within organization
   WPS website: wps.ncs.gov
   Telephone 866-NCS-CALL Option 2 for WPS
 Upon approval, if user does not already have
  T-Mobile service, user acquires basic commercial
  service
 POC forwards T-Mobile account activation
  information to the NCS
 NCS orders WPS feature added to user’s basic
  service
WPS Homepage
   http://wps.ncs.gov




           Access the NCS
           WPS Homepage
           for information on
           WPS

           Use easy to follow
           process to sign
           up for WPS
                                      Summary


 WPS Available in Many Markets
 WPS Expanding in Additional T-Mobile Markets in
  July 2003
 Additional GSM Carriers are Planned
 CDMA Development and Implementation being
  Planned
 Satellite Backup Available for Additional
  Robustness
 Contact the NCS to obtain WPS authorization
                         For More Information


   Telephone: 866-NCS-CALL [866-627-2255]
   Email: wps@ncs.gov
   Web site: http://wps.ncs.gov

 T-Mobile Point of Contact: Stan Mayper
   Telephone: (917) 770-6332
   Email: stanley.mayper@t-mobile.com
   Web site: http://www.t-mobile.com

								
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