M.D. Anderson employee survey by EricBerger2

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									2012 I am MD Anderson
Employee Opinion Survey
                          Institution results       Response rates




• All Rollup Areas had a notable response rate.
• We matched our highest response rate of 82% from 2008.




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                          Institution results                Category Summary
                                                KEY     Favorable   Neutral     Unfavorable




                                                      78%                      13%

                                                  68%                     17%        15%

                                                      74%                     14%

                                                 67%                      21%

                                                       79%                     13%

                                                      72%                     17%

                                                      73%                     17%

                                                      74%                      18%

                                                      75%                      15%

                                                      72%                     15%    13%


• Majority of dimensions exceed target score of 70% favorability.

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                          Institution results                Group Comparison
                                                >= 70% Favorable      < 50% Favorable
                                        Key                         ~ Insufficient Sample Size
                                                50% - 69% Favorable




• Engagement remains a consistent strength for our institution.

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                           Institution results                Group Comparison
                                                 >= 70% Favorable      < 50% Favorable
                                         Key                         ~ Insufficient Sample Size
                                                 50% - 69% Favorable




• Trainings, coaching opportunities, and targeted interventions helped to
  move the needle in the right direction from 2010 scores.
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                                 Institution results                 Branching Item
For those who selected either a neutral or unfavorable response to “I feel safe at work…”




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                          Institution results                Group Comparison
                                                >= 70% Favorable      < 50% Favorable
                                        Key                         ~ Insufficient Sample Size
                                                50% - 69% Favorable




• #26 is the largest increase from the 2010 survey.
• New fitness center became available to employees in 2011.
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                                Institution results                 Branching Item

For those who selected either a neutral or unfavorable response to “In the last
month, I have often had difficulty coping with all of the things I had to do at work.”




• Relationship between efficiencies of processes from Work Environment
  section and volume of work.
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                                Institution results                Group Comparison
                                                      >= 70% Favorable      < 50% Favorable
                                              Key                         ~ Insufficient Sample Size
                                                      50% - 69% Favorable




• Institutional leadership represented the president, executive vice presidents,
  and senior vice presidents.
• Senior leaders represented vice presidents, division heads, and associate vice
  presidents.                                                                                          10
                        Institution results                Group Comparison
                                              >= 70% Favorable      < 50% Favorable
                                      Key                         ~ Insufficient Sample Size
                                              50% - 69% Favorable




• Revised performance management process and tool from feedback in
  2005 and 2008 surveys.                                                                       11
                         Institution results                Group Comparison
                                               >= 70% Favorable      < 50% Favorable
                                       Key                         ~ Insufficient Sample Size
                                               50% - 69% Favorable




• Mentoring scored 48% in 2010 survey.
• Trainings, forums, and mentoring day helped to move the needle
  in the right direction from 2010 scores.
• Approximately 40% of employees are participating in a mentoring
  relationship.
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                               Institution results              Branching Item

For those employees who indicated they are not participating in a mentoring
relationship…




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                          Institution results                Group Comparison
                                                >= 70% Favorable      < 50% Favorable
                                        Key                         ~ Insufficient Sample Size
                                                50% - 69% Favorable




• Employees’ comments identify promotions/advancement to keep
  employees.
• Overall satisfaction item scored 16 points higher than benchmark.                              14
                          Institution results                Group Comparison
                                                >= 70% Favorable      < 50% Favorable
                                        Key                         ~ Insufficient Sample Size
                                                50% - 69% Favorable




• Personal passion and energy employees feel should be contagious to
  our colleagues.
• It’s not only leaders that hold employees accountable. We also must
  hold one another accountable.
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                         Institution results                Group Comparison
                                               >= 70% Favorable      < 50% Favorable
                                       Key                         ~ Insufficient Sample Size
                                               50% - 69% Favorable




• Many employee comments center on recognition through specific
  acknowledgement of performance and effort, e.g. “Thank you for…”


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                          Institution results                Group Comparison
                                                >= 70% Favorable      < 50% Favorable
                                        Key                         ~ Insufficient Sample Size
                                                50% - 69% Favorable




• Efforts and policies to address disruptive behavior implemented
  since 2010.




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                           Institution results           Most favorable items
                                                 KEY    Favorable   Neutral   Unfavorable




                                                        89%

                                                       84%
                                                       84%

                                                       84%
           MOST FAVORABLE
           ITEMS
                                                       84%

                                                       83%

                                                       82%

                                                       82%

                                                       81%

                                                       81%


• 21 items increased in favorability since 2010.
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                           Institution results           Least favorable items
                                                 KEY     Favorable     Neutral   Unfavorable




                                                  56%          18%     26%

                                                 51%          25%       24%

                                                  58%           21%     21%

                                                  58%           23%     19%

                                                   63%           20% 17%

                                                   65%               18% 17%

                                                   67%               18% 16%

                                                  59%            26%     15%

                                                   69%               16% 14%

                                                   63%               23% 14%


• Though all items scored above 50% favorability, opportunity remains.
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                                                      Next steps


Institutional Actions
•Manager People Leadership Development
•Mentoring / Development Support
• Career Self-Management


Departmental Actions
•Work unit results were to be shared with employees by today.
•Work unit actions should be determined based on work unit
results and in collaboration with employees for an FY13 goal.




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                                                                   Next steps


Driver of Trust: Manager Behavior
Continuing Education for People Leadership Development
•New managers/leaders
   ― Paired with buddy/mentor for first six months of onboarding
   ― Required to take 2 courses from Management Curriculum within first
     6 months and remaining curriculum within first 18 months
•Existing managers/leaders
   ― Continuing education of 16 hours per year with flexibility to determine
     what courses are needed to continue people leadership development
   ― If have not completed the Management Curriculum, requirement to
     complete within 18 – 24 months

   • Expectations added to performance evaluation
   ― Under People Management in Key Functions section
   ― To standards in Scoring Guidelines for Achieves
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                                                               Next steps


Driver of Retention and Engagement:
Mentoring and Development
Encouraging the support of time for employees to receive
mentoring and development

Executive Leadership supports mentoring and development
activities, and we need our leaders and managers to work with
employees who express interest in these activities to find creative
ways to support their interests.




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                                                                    Next steps


Interest of Employees:
Career Mobility and Advancement
•One-third of positions are filled with internal candidates
    ― Internal candidates on average applied for 8 positions last year
    ― Internal candidates created over 40,000 applications last year, with 29
      candidates creating 10% of them
•Employee comments asked for counseling resource
•An online resource, My Professional Compass, to assist employees with
self-managing their career is under development for FY13 to include:
    ― A searchable database for employees to identify positions to which they
      qualify
    ― A map outlining how jobs relate among the different disciplines
    ― Key career paths supported by the institution
    ― Online tools available to assist employees with resumes and interviews

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