Arurlaj Thangavel by Arulraajt


									Arulraj Thangavel
Application interface executieve at CMC Ltd

Application interface executieve at CMC Ltd
May 2011 - Present (1 year 2 months)
  # Troubleshoot and resolve software & hardware issues and Provide support to meet SLAs
  # Troubleshooting with Biomatric Devices , Printer , scaner , and Turnstyle
  # Maintain and Troubleshoot the Digital Certificate Dongle and Digital Camara Issue
  # Escalate complex system issues to the development team
  # Identify solutions to work around open issues and pending resolution.
  # Document, and track, case histories, issues, and actionable steps taken
  # Investigate complex issues, identify and implement solutions to re-occurring problems.
  # Maintanance and track the issuees on Incedent and Delevery management portal
  # Provide training and support to end-users
  # Provide Adhoc report , Resolve Customers issue and quarries
  # Ensure proper implementation of systems, in coordination with vendors
  # Responsible For Onsite Testing and Batch Update

Technical ( ERP / EDI Implimentation ) Support at Winfashion Technologies Pvt Ltd
February 2011 - April 2011 (3 months)
  # Create and Maintain the User Accounts and then Privillage
  # Maintanance The Software , Database as per the clint Requirment
  # Maintain The Software Bach Files, Log Files , DLL Files and Other Supporting Files
  # Respomsible for EDI Douumentation and Monitoring the Process
  # Test Data Genatarion , Import and Export The Data into where house
  # Maintain the Digital Signature cirtiicate Dongle and Corprate Policy as Per Standad
  # Bug Tracking and Reslove the User Issuees , and Trouble shooting IIS
  # Handle Regression Testing on latest Released Packages and Database Through Manualy

Software Support Engineer at Siva Computers
January 2010 - February 2011 (1 year 2 months)
  # Install and Maintanance The Software , Database , Hardware and Electronic Decices
  # Maintain The Software Bach Files, Reg Files , Log Files , DLL Files and Other Supporting Files
  # Handle system testing , Database Monitoring
  # Monitoring On Database : Free Space , Helth , Long Running Job , Block Analysis
  # Handle Database Back Up , Create Maintenance Plane and General Check up
  # Manage and Maintain The Transaction Log and User Log
  # Provide Technical Assistance On Immediate Call
  # Test the database integrity, security, Storage / Retrieval, Data correctness

  # Monitor the Process and Update Reports and Document the Isuess

IT Support Engineer at Sun Marketing
October 2008 - November 2009 (1 year 2 months)
  # Provide Fist Level application / Software Support For Business Process
  # To Install The Software , Hardware , Operating System and Create and Manage the
       User Accounts and Assist the Technical Support for entire Project
  # Support end-users With Win 98 , Y2K/Xp , SQL 2000 and VB Applications
  # Maintain and update technical support document, IT report and policy.
  # To handle the system changing activities and Storage drive and Data Encryption
  # Prepare the weekly and monthly activity of desktop
  # Prepare the Day to day / Weekly and Monthly activities of desktop and project details
  # Maintain and update technical support document, IT report and policy.

Skills & Expertise
Microsoft SQL Server
Technical Support
User Acceptance Testing
Incident Management
Change Management
Service Delivery Management
Software support
Application Support

Nethaji Subash Chandrabose College
B.C.A, Computer Programming, Specific Applications, 2003 - 2006
Grade: First Class
Activities and Societies: NSS

Drama Skit


Weston and Classical Dance

Short Film

Graphics / internet

Arulraj Thangavel
Application interface executieve at CMC Ltd

Contact Arulraj on LinkedIn


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