Arurlaj Thangavel by Arulraajt

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									Arulraj Thangavel
Application interface executieve at CMC Ltd
arulraaj_garuda@yahoo.co.in

Experience
Application interface executieve at CMC Ltd
May 2011 - Present (1 year 2 months)
  # Troubleshoot and resolve software & hardware issues and Provide support to meet SLAs
  # Troubleshooting with Biomatric Devices , Printer , scaner , and Turnstyle
  # Maintain and Troubleshoot the Digital Certificate Dongle and Digital Camara Issue
  # Escalate complex system issues to the development team
  # Identify solutions to work around open issues and pending resolution.
  # Document, and track, case histories, issues, and actionable steps taken
  # Investigate complex issues, identify and implement solutions to re-occurring problems.
  # Maintanance and track the issuees on Incedent and Delevery management portal
  # Provide training and support to end-users
  # Provide Adhoc report , Resolve Customers issue and quarries
  # Ensure proper implementation of systems, in coordination with vendors
  # Responsible For Onsite Testing and Batch Update

Technical ( ERP / EDI Implimentation ) Support at Winfashion Technologies Pvt Ltd
February 2011 - April 2011 (3 months)
  # Create and Maintain the User Accounts and then Privillage
  # Maintanance The Software , Database as per the clint Requirment
  # Maintain The Software Bach Files, Log Files , DLL Files and Other Supporting Files
  # Respomsible for EDI Douumentation and Monitoring the Process
  # Test Data Genatarion , Import and Export The Data into where house
  # Maintain the Digital Signature cirtiicate Dongle and Corprate Policy as Per Standad
  # Bug Tracking and Reslove the User Issuees , and Trouble shooting IIS
  # Handle Regression Testing on latest Released Packages and Database Through Manualy

Software Support Engineer at Siva Computers
January 2010 - February 2011 (1 year 2 months)
  # Install and Maintanance The Software , Database , Hardware and Electronic Decices
  # Maintain The Software Bach Files, Reg Files , Log Files , DLL Files and Other Supporting Files
  # Handle system testing , Database Monitoring
  # Monitoring On Database : Free Space , Helth , Long Running Job , Block Analysis
  # Handle Database Back Up , Create Maintenance Plane and General Check up
  # Manage and Maintain The Transaction Log and User Log
  # Provide Technical Assistance On Immediate Call
  # Test the database integrity, security, Storage / Retrieval, Data correctness

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  # Monitor the Process and Update Reports and Document the Isuess

IT Support Engineer at Sun Marketing
October 2008 - November 2009 (1 year 2 months)
  # Provide Fist Level application / Software Support For Business Process
  # To Install The Software , Hardware , Operating System and Create and Manage the
       User Accounts and Assist the Technical Support for entire Project
  # Support end-users With Win 98 , Y2K/Xp , SQL 2000 and VB Applications
  # Maintain and update technical support document, IT report and policy.
  # To handle the system changing activities and Storage drive and Data Encryption
  # Prepare the weekly and monthly activity of desktop
  # Prepare the Day to day / Weekly and Monthly activities of desktop and project details
  # Maintain and update technical support document, IT report and policy.



Skills & Expertise
Windows
Microsoft SQL Server
XML
ITIL
Technical Support
User Acceptance Testing
Incident Management
Change Management
Service Delivery Management
Software support
Application Support


Education
Nethaji Subash Chandrabose College
B.C.A, Computer Programming, Specific Applications, 2003 - 2006
Grade: First Class
Activities and Societies: NSS

Drama Skit

Mime

Weston and Classical Dance

Short Film




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Interests
Graphics / internet




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Arulraj Thangavel
Application interface executieve at CMC Ltd
arulraaj_garuda@yahoo.co.in




Contact Arulraj on LinkedIn




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