Bala Prakash Email: firstname.lastname@example.org
cc : email@example.com
Wahroonga, NSW 2076 Tel (H): + 61 2 99898494
Sydney, Australia Mobile : + 61 410 316942
CAREER OBJECTIVE :
I wish to use my background as Transformational Program Lead for Business
Development, Pre-Sales and Project Delivery for major Australian companies
Qantas (Contact Centre & Workforce Management) Woolworths (Retail
Supply Chain, Labour Mgmnt, Distribution & Logistics IT Solutions), Toyota
(Automotive), IBM / UPS (Manufacturing and Distribution), & CBA (Service
Catalogues as part of Data Centre & Cloud Solutions) working for leading
multinationals Cisco & Telstra (contact centre, unified communications,
mobility & collaboration services, RFID solutions roll out), to drive strategic
initiatives and implement business solutions as per the road map & corporate
objectives of large organizations.
With my diverse industry experience in IT, Telecommunications,
Automotive, Banking, Manufacturing, Supply Chain, Retail & Health sectors,
I can build effective business frameworks, provide direction and leadership to drive
revenue growth with sustainable operational excellence, manage ‘End to End’
Program delivery including Pre-Sales and Business Development - concept to
completion of major international initiatives.
AREAS OF SPECIALIZATION:
Business Development, Pre-Sales and Marketing / Sales Support.
Drive Asia Pacific Market Trials for Multinationals and determine ‘Go To Market’
Strategy for major technology initiatives.
Systems integration to a Call Design eWorkforce Management (eWFM) system
for Qantas for workforce KPI performance reporting, SLA metrics, regulatory and
training requirements. Have good understanding of payroll / timesheet systems.
Business Development of the emerging RFID solutions to ‘Market Makers’ in
Retail, Logistics, Health & Defence sectors.
Asia Pacific Program Lead : Business Development, Pre-Sales & Service Delivery
Market Trials and Launch of new global initiatives in the APAC & Japan regions.
Program & Portfolio Management (IT & Business) – IT Services,
Systems Integration, ERP, Supply Chain/Logistics and eBusiness (B2B) projects.
Business Systems Solutions - Strategic and Operational
Organizational Change Management - Business Systems implementation
Delivery of high value international Programs for large IT systems(ERP, POS,
,eWFM, WMS & Supply Chain) and business solutions for multinationals Cisco,
Toyota, UPS/IBM, Diageo, CBA, Woolworths, Telstra in Australia, SEAsia & India
Contact Centre, Unified Communications & IP Telephony Solutions Development
Program Management for setup of new Data Centre & relocation of Data Centre
End to End’ Program Delivery of Applications, ERP, RFID and Services Projects
Vendor management (Fujitsu, IBM, SITA, Siebel, ITC Oracle, Oakton, Tata
Consulting Services from India), change management, communications,
training, implementation, software and hardware procurement.
INDUSTRY TYPES :
Telecommunications, IT Services and Product, High Volume Retail (FMCG), Banking,
Automotive, Sales & Distribution, Engineering / Manufacturing, Retail Fashion.
Bala Prakash 1 Ph. 0410 316942
Major Achievements :
Rolled out 2 new service programs simultaneously for Cisco Asia Pacific in
record time generating over $40 Mil of services revenue in a 9-month period.
Successfully trialled RFID Solution in Australia (for Telstra) as part of the
National Demonstrator Pilot Project for asset tracking in the Australian retail
supply chain sector – done in collaboration with Australian Communications
& Media Authority (ACMA), RMIT Melbourne and major FMCG industry
players like Masterfoods, Proctor & Gamble, Chep and Linfox.
Program Management of a $20 M program at Toyota Australia jointly with
Toyota Japan – being piloted in Australia for global roll out to 25+ countries.
o Successfully delivered 2 phases of global Business & IT Program for
Toyota’s Sales & Marketing & Customer Services Division in Sydney.
Introduction of Cisco UC, UCCE, IP Telephony and Service Catalogue
solutions for major Airlines, Banking and Financial Services industries.
Managed multiple projects across different sites at UPS Logistics Group:
successfully managed 2 IBM Australia outsourced projects simultaneously -
Finished Goods & Spare Parts.
Development & roll out of an Oracle ERP system with Accenture in S.E. Asia.
Finalized RFI, RFP, Business case & obtained board approvals for e-Business
/ B2B projects at Diageo Australia & SAP Retail ERP for Oroton Group.
Program Managed market trials for new strategic Services initiatives for large
clients Commonwealth Bank (CBA), Qantas, Dimension Data & Australia Post
Established Program Office – objectives, team structure & methodology.
Program Managed the Re-engineering of Woolworths Limited’s Supply Chain
(Project Refresh - Mercury Program) with Accenture as consulting partner.
o Implemented an advanced business system for the new composite
distribution centres, part of a billion dollar supply chain & IT program
Led and developed change and communication strategies as part of strategic
development of the supply chain & distribution capability
Service Delivery & Outsourcing Management (BPO) and Offshore resourcing
for Supply Chain, Logistics & Business Systems projects in the APAC region.
6 Sigma orientation and training for overall process quality improvement.
Worked in Australia, South East Asia, India and Japan with multinational companies
– familiar with the business practices, work culture and language in these regions.
Position Company Location Duration
Program Lead – Sr Program Mgr, Cisco Systems Sydney Jan 08 ~
Business Development, Pre-Sales & Program Delivery (IT Industry) April 12
Services – Contact Centre Solutions, Network Services & Data Centre
Program Manager/ Sr Project Mgr Telstra Corporation Sydney Mar 07 ~
(Convergent Solutions & Sales–RFID Program)(TELCO) (Contract role) Jan 08
Managed Services – including solution setup at Shared Data Centre
Project Program Manager Toyota Australia Mar 06 ~
Consulting for Telstra / KAZ Group (Automotive Sales & Dist Office, Sydney) Feb 07
Program Mgt Competency Centre (part of Telstra) (Contract role)
Program Manager – IT, eBusiness Woolworths Limited Corporate Office, Nov 03 ~
&Supply Chain(Exec Mgt Cadre-PMO)(High Volume Retail/FMCG) Sydney Feb 06
Manage Multiple Programs approx $25 Mil including setup of new Data Centre for
Production and relocation of DR site.
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Project Manager/ Sr Business Analyst Diageo Australia Sydney Sept ~
(Supply Chain Systems–Contract Role) (Premium Liquor Mfg & Dist) Nov 03
Project Manager– Oroton Group Sydney Aug 02~
Group Business Systems (ERP & POS) (Retail Fashion) Aug 03
Project Manager – Asia Pacific UPS Logistics Group Sydney July 00 ~
(IBM Account – Contract Role) (Global Supply Chain Solutions) Aug 02
Senior Manager – Indorama Group Corporate Office, Feb 97 ~
Supply Chain and ERP systems (Polymers & Textiles) Jakarta, Indonesia Jan 00
Senior Manager – Toyota Limited New Delhi, Prior to 97
Projects & Vendor Mgt (Automotive Mfg & Dist) India
Masters in Business Management, Sydney
Macquarie Graduate School of Management (MGSM), Macquarie University.
Specialization 1. e-Business / e-Commerce : B2B, B2C & C2B models
2. Business Development & Strategic Management
3. Sales & Marketing
4. Supply chain, retail and logistics management
5. Business Analysis and Project Management
Bachelor of Engineering (certified chartered engineer)
a) Identify Strategic Business Programs in alignment with Corporate Vision and
long term business plans.
b) Delivery of high value international Programs for IT Systems and Business
solutions for multinationals like Cisco, Toyota, IBM, GE, Diageo, Woolworths &
Telstra in Australia, S.E.Asia & India
c) Setup Program Management Office (PMO) for program delivery
d) Establish program governance mechanism for major strategic initiatives with
Senior Management Steering Committees and Control Groups.
e) Data Centre setup, relocation and Hosting Services.
f) Customer Account Relationship/Service Delivery Management.
g) Service Delivery / IT Outsourcing / Vendor Management
Feasibility studies for outsourcing – Make or Buy decisions
h) Finalize and present business case for corporate approval.
i) Identify, formulate and manage sales & solutions partnering agreements with
key players in select industry segments.
j) Business Process Outsourcing (BPO) and Offshore resourcing mainly to India &
other parts of Asia for international projects.
(1)Program Lead – Cisco Systems, Sydney,
Project Management (Service Delivery) and Business Development
Jan 08 ~ April 12 (Contract)
Currently part of Advanced Services team - responsible for ‘end to end’ program
management for Customer Contact Centre implementation (UC and UCCE with the
Cisco standard IP Telephony Clustering) for Qantas Airways Limited with a combined
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project value of A$ 10 million and Service Catalogue project for Commonwealth
Bank (CBA) Pre-sales through to delivery.
Delivery / execution of the Cisco Unified Communications (UC) and Unified Contact
Centre Enterprise (UCCE) application development, client relationship management as
well as vendor relationship management.
Project scope : Implementation of a Virtualized Cisco Call Centre solution with standard
Call Centre Functions and additional features as per the Cisco architecture using Unified
Call Manager (UCM), Customer Voice Portal (CVP), UCCE with backend integration to
Legacy & Oracle Database, Workforce Management and Cisco Unified Intelligence
Centre (CUIC) Reporting.
Prior to this role I had responsibility for launch of a global next generation IT
services initiative named “Network Level Services” (NLS) as the Asia Pacific (APAC)
Program Lead :
(a) Program Management – ‘End to End’ Delivery and Business Development
(b) Market Trials prior to ‘Go To Market’ and
(c) Controlled Introduction ensuring service delivery readiness of Customer
Advocacy (CA) & Technical Services (TS) groups to support NLS across the region.
(d) Delivered a new Service Program for News Limited, Foxtel, Macquarie Bank,
Commonwealth Bank, Queensland Health, New South Wales Health to improve
operational efficiency and service delivery to align with customer expectations.
Reporting to : Program Services Director– Asia Pacific
- Project Lead :Accountable for ‘End to End’ Program Delivery of new Services
initiatives for global launch.
- Pre-Sales & Business Development.
- Manage Initiative Scope, Schedule and Budget (Triple C)
- Support the Initiative Business Owner with communications, reporting, and
other program/project management support.
- Lead change management efforts and ensure customer/partner is an integral
part of the engagement process and all relevant aspects of the project.
- Interface and communicate with key client executives and Cisco senior
management in the Sales and Technical divisions.
- Develop effective working relationships across the organization by
understanding customer/partner/stakeholder needs.
- Balance stakeholder interests across risk assessment, response, planning
and corrective action.
- Communicate and manage expectations with the Initiative Business Owner,
Executive management and inter-department stakeholders on an on-going
basis, to ensure alignment of program goals and business direction.
- Conduct risk response audits and risk reviews.
- Conduct quality and cost audits and inspections to ensure deliverables meet
(2) Senior Program Manager - Telstra Corporation, Australia
Convergent Sales & Solutions- Enterprise & Govt. Mar 07 ~Jan 08 (Contract)
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Responsible for supply chain / RFID solutions selling to Major Enterprises like
Retail, Logistics, Health, Defence and Small to Medium Businesses.
Pre-sales consulting for business development with pipeline customers.
Finalize commercial build vendor / supplier selection & contracts and
project delivery of ‘end to end’ managed services
Strategic review of the Australian RFID market jointly with Accenture
Market Segmentation analysis according to industry type to establish the role of
a Telco like Telstra in the Supply Chain RFID Solutions selling space.
Sales Partnering agreements with industry leaders in various market segments.
(3) Project Program Manager – Telstra Corporation / Kaz
(for Toyota Motor Corporation, Australia) Mar 06 ~ Feb 07 (Contract)
Responsible for Development & Implementation of a Toyota Global System in
Australia for Customer Service (After Sales Operations), Parts Logistics, Dealer
Management & Finance Systems for the Sales & Marketing Division.
Part of a $100 million program for implementation of a new Customer Service
Business System – being piloted in Australia for roll out globally to over 25
international Toyota affiliates within the next 3 ~ 5 years.
Implementation of the new parts system is directed towards (a) changing the
culture and operations of the global parts business to align with Toyota’s
efficient JIT manufacturing practices and (b) adjusting the systems in line with
the increasing international market expectations and demands.
(4) Program Manager/ Senior Project Manager – IT, Supply Chain & EBusiness
(EXECUTIVE MANAGEMENT CADRE) Nov03 – Feb06
Woolworths Limited (Australia’s largest retailer),Corporate Office, Sydney :
Reporting to : Program Office Manager / Senior Business Manager
Key Achievements :
1. Implemented an advanced supply chain system as part of a $1 billion strategy
(Project Refresh - Mercury Program) with Accenture as consulting partner.
2. Contact Centre Solution development & roll out for Supermarkets division.
3. Responsible for delivery of the Supermarkets eBusiness / Systems Integration
program for integration of internal systems with trading partners - End to end
supply chain visibility from Distribution Centres to the Store Front.
Strategic road map for solution delivery to align with corporate objectives.
6 Sigma orientation and training for overall process quality improvement.
Strategic Outsourcing, Offshore & Onshore – Business Process & IT Development
Integration of supply chain program with business strategy.
Accountable for over $30 million of business systems across multiple projects of
the program – finalize business case, project plans with program dependencies.
Vendor Relationship Management, offshore & onshore – SSA Global,
Siemens Dematic, Swisslog, Tata Consulting and i2 Technologies.
Manage dependencies across Supply Chain, IT, Buying & Marketing projects.
Manage compliance to transition of multiple projects across the program.
Overall program level responsibility for Business analysis & Project management.
Financial Management and Audit Compliance.
Manage outsourced ERP, POS and EDI systems integration vendors.
Member of group operations management team for new Distribution Centres.
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(C) Staff Management
Manage a team of over 65 staff, business analysts (4) & project managers (4),
multinational Business & IT teams - onshore & offshore resources for delivery of
business systems for supply chain, finance and logistics.
Organise customised user training – ERP, POS and supply chain systems.
Recruitment, training and development of program office staff.
Conflict and issue resolution through effective management – internal & vendors
(5) Project Manager / Sr Business Analyst, Sep-Nov 03
Diageo Australia Limited, Sydney (contract).
Multinational premium drinks company – global leaders.
Annual Turnover : Approx $ 16 billion
Reporting to : Program Manager / CIO
Finalize business case and project plan for Business Process Re-engineering.
Identify, select, negotiate and finalize vendors for B2B integration.
Finalize business case with recommendations for management approval.
Facilitate business improvement workshops with various business units.
(6)Project Manager - Group Business Systems Aug 02-Aug 03
(Finance, Manufacturing, Logistics & Supply Chain)
Oroton Group (Australia) Pty Ltd, Sydney.
Retail fashion brand management – Oroton, Polo, Morrissey and Marcs products.
Reporting to :COO/CIO & responsible for program management of business systems
Successfully implemented new business systems within budget & to schedule.
Established a structured project governance methodology for new projects.
Assisted in restructuring of Group IT department for accountability and control.
Managed BPI and systems integration projects.
Part of cross functional team for RFI, RFP & finalization of SAP Retail ERP system
Reduced total cost of ownership of ERP system & increased functionality.
Member of Group Operations Steering committee.
(7) Project Manager, July ’00 –Aug ’02
UPS Logistics Group, Sydney, Outsourcing solutions– part of UPS Worldwide
Responsible for client relationship management with IBM and program delivery.
Finalized strategic e-business solutions for client IBM.
Project managed 2 IBM Australia outsourced projects (3PL) simultaneously.
Represented UPSLG in project review meetings with IBM – client management.
Interface with the business units – operations and customer solutions
Service delivery/Vendor relationship management as per KPIs & SLAs
Project audit, risk mitigation strategy and contingency planning.
Cost Benefit Analysis (CBA) for solutions development.
Managed applications development teams based in Singapore and US.
Develop, maintain and improve IT project Quality Assurance methodology.
Delivered to budget ($10 million) and maximized return on investment (ROI).
(8) Senior Manager- Supply Chain & ERP Systems ‘95 – ’00
Indorama Group of Companies, Jakarta (South East Asia)
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Annual Turnover : $ 1.5 billion
Number of employees : 7,500
Responsible for supply chain, procurement, contracts & ERP system implementation
Managed Accenture for Oracle ERP implementation in Jakarta.
Successfully managed direct staff of 50 people including 4 managers
Supply negotiations for project purchases resulting in 22% profit margin.
Contract management for clients and contractors - approx $ 30 million
Successfully implemented continuous improvement projects & managed change.
(9) Senior Manager – Projects & Vendor Management Prior to ‘95
Toyota Limited, India – a joint venture with Toyota Motor Corporation of Japan
for manufacture of Automobiles and Light Commercial Vehicles.
Responsible for project management and vendor development.
Established vendor selection & performance evaluation system for the Company
Quality Functional Deployment (QFD) for Vendor Quality Improvement.
Substantial cost savings by value engineering & standardization of parts.
Contributed to Business Development in the South Indian Region for vehicles,
spare parts and accessory sales.
Trained at Toyota Motor Corporation in Japan as per Toyota Standards for
project management and vendor service quality assurance.
Executive Development training at Woolworths Limited :
o Leadership Course - Managing People for Performance
o Negotiation and Influence
o Lateral Thinking Course (Six Hat Principle) – Edward De Bono
Business & Technical Courses :
Business Process Re-engineering / Improvement (BPR/BPR).
E-commerce and e-business.
Hobbies / Interests
Travelling, general knowledge & current affairs, swimming, fitness and sport.
English, Indonesian, Malay, Indian languages and an understanding of Japanese
Bala Prakash 7 Ph. 0410 316942