Docstoc

5 Customer Satisfaction Strategies That Help You Bring More Traffic To Your eBay Business

Document Sample
5 Customer Satisfaction Strategies That Help You Bring More Traffic To Your eBay Business Powered By Docstoc
					5 Customer Satisfaction Strategies That Help
You Bring More Traffic To Your eBay
Business
Customers are the soul for successful eBay business. When your customers are
satisfied, and then with no doubt you can explode more sales. In this heavy online
competition, how are you going to keep your customers happy and satisfied? How
you going to stand out of the crowd to entice them to come to your eBay store?
Here are 5 strategies to satisfy your existing customers and attract more customers
for your eBay business.

1. Acknowledge your customers
This is the simple and easy way to satisfy your customers to increase more traffic.
If you have a Facebook account and you can run a contest every week and ask your
buyers to participate it. Whoever wins in the contest would be made as ‘Fan of that
particular week’and you can offer them free gifts or samples. This would gradually
spread a word of your online business and you also get a chance to engage with
more customers. Here is an image which shows and eBay seller giving out the
award for fan of the week which encourages their customer to come to their store.




                                  www. obvainc.com
  5 Customer Satisfaction Strategies That Help You Bring More Traffic
                        To Your eBay Business
By: Shilpi on June 26, 2012 | 2 Comments



Customers are the soul for successful eBay business. When your customers are satisfied, and
then with no doubt you can explode more sales. In this heavy online competition, how are you
going to keep your customers happy and satisfied? How you going to stand out of the crowd to
entice them to come to your eBay store? Here are 5 strategies to satisfy your existing customers
and attract more customers for your eBay business.

                           1. Acknowledge your customers
This is the simple and easy way to satisfy your customers to increase more traffic. If you have a
Facebook account and you can run a contest every week and ask your buyers to participate it.
Whoever wins in the contest would be made as ‘Fan of that particular week’and you can offer
them free gifts or samples. This would gradually spread a word of your online business and you
also get a chance to engage with more customers. Here is an image which shows and eBay seller
giving out the award for fan of the week which encourages their customer to come to their store.




                          2. Manage good customer service
As social media is the powerful platform that reflects the service of online business, it is very
important to maintain a good reputation for your eBay store by managing good customer service.
Bad customer service paves way to bad reviews which would highly impact your business.
Therefore, do your best to satisfy each and every customer. When one customer gets satisfied,


                                       www. obvainc.com
he would get other ten to buy your products as they are your tools of marketing. Avoid these 7
customer service mistakes that can result in a negative feedback.




 The above image shows Yebhi using Facebook for Customer service. Similarly eBay sellers can
make use of this. I find very few sellers who are using social media sites such as Facebook or
Twitter for their customer service. So, you can start now and get good response from your
customers. The above image is not an eBay seller but an online business engaging with
customers and giving good customer service to them.

                                 3. Show your gratitude
When your customers come to know that you value them, then with no doubt they would soon
become your eBay store marketers. So whenever they buy your products do thank them for
buying from your store and include your future offers like new listing in the same email. This
will make them feel that they are valued and would also let them know about your future selling
items and services. Though they may not have any idea to buy, yet they will spread your new
offers to others to buy from your store thus promoting your eBay business to a higher level.




                                       www. obvainc.com
The above image is one of eBay seller’s templates for thanking the buyers after each purchase is
made. Make sure that you too follow this so that the buyer will come back to you as your repeat
customer.

                           4. Be in touch with your buyers
It is always easy to entice your existing customers than to get new customers for your store.
Hence always get in touch with them when you offer new products or services. You can also
offer some discounts for new products to your returning customers. Send them greetings during
holiday seasons with your new offers. Always include your personal signature in your email that
you are ready to help them at any time. This would always create a pleasant and good
relationship amongst your customers that whenever they think of buying they will never choose
any other store than yours.

                                      5. Be accessible
Make sure that you are accessible at any time by your customers. So always provide maximum
contact information so that they may not suffer if they have any queries. They will be very glad
when their queries and concerns are resolved at a stretch.

When you make your customers feel that they are important for your business, they will certainly
reciprocate it by not choosing other stores for buying. Follow these strategies to make your
business a successful one. If you feel you can’t do all these alone, hire eBay virtual assistants
who can well interact with your customers and retain them as your returning customers. Contact
us today to increase your eBay selling!

2. Manage good customer service
As social media is the powerful platform that reflects the service of online
business, it is very important to maintain a good reputation for your eBay store by

                                       www. obvainc.com
managing good customer service. Bad customer service paves way to bad reviews
which would highly impact your business. Therefore, do your best to satisfy each
and every customer. When one customer gets satisfied, he would get other ten to
buy your products as they are your tools of marketing. Avoid these 7 customer
service mistakes that can result in a negative feedback.




 The above image shows Yebhi using Facebook for Customer service. Similarly
eBay sellers can make use of this. I find very few sellers who are using social
media sites such as Facebook or Twitter for their customer service. So, you can
start now and get good response from your customers. The above image is not an
eBay seller but an online business engaging with customers and giving good
customer service to them.

3. Show your gratitude
When your customers come to know that you value them, then with no doubt they
would soon become your eBay store marketers. So whenever they buy your
products do thank them for buying from your store and include your future offers
like new listing in the same email. This will make them feel that they are valued



and would also let them know about your future selling items and services. Though
they may not have any idea to buy, yet they will spread your new offers to others
to buy from your store thus promoting your eBay business to a higher level.

                                 www. obvainc.com
The above image is one of eBay seller’s templates for thanking the buyers after
each purchase is made. Make sure that you too follow this so that the buyer will
come back to you as your repeat customer.

4. Be in touch with your buyers
It is always easy to entice your existing customers than to get new customers for
your store. Hence always get in touch with them when you offer new products or
services. You can also offer some discounts for new products to your returning
customers. Send them greetings during holiday seasons with your new offers.
Always include your personal signature in your email that you are ready to help
them at any time. This would always create a pleasant and good relationship
amongst your customers that whenever they think of buying they will never choose
any other store than yours.

5. Be accessible
Make sure that you are accessible at any time by your customers. So always
provide maximum contact information so that they may not suffer if they have any




queries. They will be very glad when their queries and concerns are resolved at a
stretch.

                                 www. obvainc.com
When you make your customers feel that they are important for your business, they
will certainly reciprocate it by not choosing other stores for buying. Follow these
strategies to make your business a successful one. If you feel you can’t do all these
alone, hire eBay virtual assistants who can well interact with your customers and
retain them as your returning customers. Contact us today to increase your eBay
selling!

                         “We do not work for your competitors”




                                  www. obvainc.com

				
DOCUMENT INFO
Description: Customers are the soul for successful eBay business. When your customers are satisfied, and then with no doubt you can explode more sales. In this heavy online competition, how are you going to keep your customers happy and satisfied? How you going to stand out of the crowd to entice them to come to your eBay store? Here are 5 strategies to satisfy your existing customers and attract more customers for your eBay business.