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JOB DESCRIPTION Role Title: Joules Distribution Centre – Warehouse Operations Manager The successful candidate will report into the General Manager and will look after the warehouse and Role Purpose: despatch operation, ensuring all KPI's are achieved / exceeded. You will look after a team of key operatives and team leaders. You will be responsible for dealing with day to day issues ensuring compliance with statutory and Company policies on Health & Safety, employment, Legislative and Environmental issues To plan, co-ordinate, supervise, review and report upon the work activities of a team through effective management, communication, leadership, motivation, training & development. No of Direct Reports Five ROLE REQUIREMENTS Key Elements Scope of Role: Key Measurements 1 Budget management 2 Resource planning 3 Strategic Thinking 4 Project management 5 Excellent communication 6 Ensure compliance to Standard Operating Procedures (SOP's) and guidelines. 7 Deliver employee performance reviews, via the “My Plan” toolkit General Accountabilities Achievement of warehouse operational KPI’s such as productivity, quality, stock integrity and attendance Management of transport / courier KPI's Co-ordinate all Operational resource to deliver operational effectiveness Ensure compliance with all company programmes, processes and procedures Ensure all Health and Safety policies are clearly understood and implemented throughout the team and identifies opportunities to enhance operational effectiveness Control of resource planning and agency management across the warehouse Responsible for escalating any major issues appropriately Actively live, demonstrate and support the company guiding principles Support the recruitment, retention, motivation and development of the team Manage the performance of team against clear objectives and expectations Engage with the HR team to ensure that best practice appropriate to the needs of the business is applied across the site Develop strong relationships with key operational contacts and deal effectively with senior client contacts Contribute to budget planning and reviews financial performance against budget Support in the process of identifying opportunities, deploying strategies and implementing practical solutions to best deliver on viable business opportunities Ensure that improvements in operations are identified and actioned thereby improving efficiency and making cost savings Trouble shoot, investigate and resolve any on-going problems or queries at site level Employee development, communication, work allocation, employee relations, disciplinary and grievance issues, and absence management General Competencies 1 Team Leadership: Communicates openly, motivates and inspires, creates a positive work environment, manages team performance, sets a good example for the team 2 Managing Relationships: Develops effective relationships, treats others respect, demonstrates sensitivity to diversity, harnesses difference, fosters positive workplace relationships 3 Team Development: Provides constructive feedback, objectively assesses team members, grows team member skills, helps people in achieving their highest potential, is open to feedback from others 4 Customer Focus: Focuses on the needs of customers, drives the team to meet service levels, collaborates internally to provide customer service 5 Problem Solving: Identifies issues, problems & opportunities, analyses cause & effect, practically solves problems, implements corrective action, uses the teams skills to solve problems 6 Support Change: Generates enthusiasm and has a positive attitude to change, overcomes barriers to change, seeks opportunities to improve processes, plans & carries through change Specific Skills/Experience required for the role Experience of managing and controlling a budget Highly developed people skills, strong communicator, both written and oral Strong team development and people management skills Commercially astute, ability to combine commercial considerations and customer focus with sound judgement Excellent organisational skills Excellent interpersonal skills Initiative to solve problems at local and strategic levels Management experience of a busy warehouse office Management experience of a multi-channel retailer or similar Experience of working with a large employee base (Over 100 colleagues) Experience of working within Fashion Retail Experience of dealing directly with suppliers UK and multi country WMS (Red Prairie) proficiency at an operational and strategic level Project Management Knowledge of working time directive Other Requirements 1 Flexibility to work shift patterns 2 Ability to work in a physically demanding environment 3 Adherence to the Joules guiding principles Health and Safety Take reasonable care for the Health and Safety of yourself or other persons who may be affected by your act or omissions. Cooperate with the Company to comply with any Company safety rule and/or any duty or requirement imposed under legislation or relevant Codes of Practice. Maintain safe and clean conditions in your working area according to the Company’s housekeeping standards. To bring to the attention of the Company’s Safety Officer or Management any dangerous practices or potential risk as are observed.
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