Director Operations in NYC Resume Sabrina Whiteman
Sabrina Whiteman is a dedicated Program Manager / Director of Operations with a demonstrated track record of implementing CBO, Business Development and Product Management initiatives across corporate and philanthropic sectors.
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SABRINA D. WHITEMAN NEW HAVEN, CONNECTICUT 06511 ~ MOBILE: 347-351-6887 ~ SWHITEMAN07@GMAIL.COM PROFESSIONAL SUMMARY Dedicated Program Manager with demonstrated track record of implementing CBO, Business Development and Product Management initiatives across corporate and philanthropic sectors. PHILANTHROPIC INITIATIVES Brooklyn Children’s Holiday Fund, Brooklyn, NY Board Member (2007-2010) Hands on responsibility for fundraising, operational and strategic management while engaging volunteer recruitment annually. Center for Transformational Leadership, New York, NY Director of Operations, NFP Executive Leadership (2004-2006) Led the successful development, implementation and delivery of an effective executive leadership training series designed to educate and empower emerging not-for-profit executives. PROFESSIONAL EXPERIENCE MHANY Management Inc., Brooklyn, New York 6/2010 – 12/2011 Director of Operations Lead the performance management process that measured and evaluated progress against goals for the organization. Coordinated with back office operations to obtain necessary budget information for analysis and reporting purposes. Work with other senior staff to produce reports and other materials required for communication with residents, funders, government agencies, and other business associates. Maintained and coordinated the dissemination of the personnel policies and procedures. MassMutual Financial Group, New York, New York 9/2009 – 3/2010 Consulting Agent Educate clients of advantages and disadvantages of various policies, products and services for financial protection and tax savings. American Stock Exchange, New York, New York 1999 – 2008 Associate Director, Data Products and Services (7/2007-10/2008) Drove a major program management initiative at the Amex that revamped cooperation with multiple divisions; accomplished this by developing and defining original project metrics and determining appropriate success indicators. Responsible for the full data feed product development lifecycle while implementing an enterprise wide application to increase awareness and market share. Streamlined workflow by collaborating with consultants on updates to retail website and database of contracts. Researched markets, interacted extensively with clients and analyzed consumer data requirements to identify new opportunities and define product vision and direction for proprietary data products. Account Manager (4/2000 – 1/2008) Managed all aspects of account administration and service delivery for clients that included Citigroup, Barclays Bank, Charles Schwab, TD Ameritrade, Goldman Sachs, and E*Trade. Consulted third-party vendors to determine market data needs and provide information, working closely with firms including Thomson Reuters and Bloomberg. Reviewed, approved, and processed client contracts related to the purchase and use of financial data. Vendor Service Specialist (7/1999 – 4/2000) Supported third party vendors with the approval of new accounts, processed subscriber update requests from market data vendors and managed special requests for reports via database queries and management. SABRINA WHITEMAN PAGE TWO Toussaint Institute Fund, New York, New York 9/1998 – 5/1999 Associate Director Drove efforts to raise monies through various grants and private donors for the scholarship fund sponsored by the Institute. Lead a productive team of professionals, assigning responsibilities and monitoring performance to ensure standard operations were properly handled in a timely manner. Established partnerships with local community groups and other non-profit organizations to expand and enhance client programs and services. Managed all aspects of successful Education ExpoTM that attracted strong participation from public and private sectors, including education professionals, college recruiters and child psychologists. Identified potential donors and developed tailored approaches that yielded strong results and support. Morningside Area Alliance, New York, New York 6/1996 – 8/1998 Assistant Director, Claremont Youth Center Recruited to oversee reorganization and expansion of youth services sponsored by the Alliance through the Claremont Youth Center. Oversaw planning and day-to-day operations as Program Coordinator for after-school and day-camp programs serving students aged six to twelve years and recreation programs for neighborhood children. Managed and trained volunteer and work-study counselors to form a solid foundation of mentoring and tutoring support for program participants aged six to seventeen years. Proactively identified and targeted opportunities for joint programs with other community based organizations and schools in and around the Morningside Heights and Harlem communities. East Harlem Tutorial Program, New York, New York 1/1992 – 6/1996 Assistant Program Coordinator Recruited and trained over one hundred volunteers yearly to support their efforts in math, social studies and science activities. Created study plans and assessed development of participants in grades 1 to 6 twice per school year in collaboration with their schoolteachers and parents. Managed volunteer and participant database and supported programs with monthly reports supplied to senior management. Provided instruction in whole language workshops for students and implemented creative arts projects to promote literacy and cultural awareness. Developed Science and Social Studies curriculum for Summer Camp program annually. EDUCATION Mercy College, Dobbs Ferry, New York, 2004 M.S. in Organizational Leadership Columbia University, Graduate School of Business, New York, New York, 1998 Middle Management Program Certificate, Institute for Not-For-Profit Management City College of New York, New York, New York, 1996 Bachelor of Science Degree, Education ADDITIONAL SKILLS Proficient with: Windows, Mac OS, Word, Excel, PowerPoint, Outlook, ADP Run, ADP WorkForce Now Increased program offerings at the Claremont Youth Center by implementing curriculum for parents and teens joining the workforce for the first time. Volunteer training design such as in whole language for student self-expression, literacy and cultural awareness.
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