STATEMENT OF WORK - DOC

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					           Wallops Institutional Consolidated Contract
                              (WICC)
                     STATEMENT OF WORK
                                               APRIL 7, 2000

SCOPE

The Wallops Institutional Consolidated Contract (WICC) will serve as the mechanism for consolidated
management operations for the Wallops Flight Facility. The WFF institutional program supports: portions
of facility engineering; all facility operations and maintenance; security; logistics; health; environmental;
reproduction; and telecommunication and information technology to support programmatic operations for
the National Aeronautics and Space Administration (NASA), the Navy, and other Federal, State and
commercial tenants at the Wallops Flight Facility located at Wallops Island Virginia.

NASA and the Navy will retain overall management of the WFF through a Joint Performance Management
Board (hereafter referred to as “the Government”) including certain elements such as: policy development;
strategic and master planning; construction of facility selection; overall facility engineering; funding;
institutional support agreements; oversight and approval of safety and environmental processes;
jurisdiction and other legal matters related to and/or about interface with other Federal, State and local
agencies; and ownership of physical plant assets. The WICC Contractor shall manage and be
responsible for providing all services, equipment and supplies, except as provided as Government
Furnished Property, to implement management operations for the Wallops Flight Facility. As such, the
Contractor shall provide overall management of a variety of institutional functional area operations. The
WICC Contractor will also be responsible for providing indefinite delivery/indefinite quantity task order
(TO) support within any functional area of this SOW, which exceeds the baseline minimum requirements
described in Attachment J-2. To encourage the highest and best use of the Wallops Flight Facility (WFF)
institutional infrastructure, and efficiently allocate the overall cost to NASA for maintaining this
infrastructure, the WICC may also serve as the mechanism for the Contractor to use WFF resources and
capabilities for commercial customers on a non-interference basis.


1.0     INSTITUTIONAL PROGRAM IMPLEMENTATION AND BUSINESS MANAGEMENT

GENERAL DESCRIPTION

SOW Section 1 identifies the overall management and administrative duties that cannot be identified with
the performance of a single SOW functional area, or are applicable to, or related to performance of all of
the functional areas described in sections 2 through 16 of this SOW. Even though this section contains
guidelines related to the single requirement for SOW Section 1 (below), the Contractor has the
responsibility to establish and maintain a management program that is innovative, responsive to dynamic
institutional requirements, in a cost effective, customer oriented manner.

The Contractor shall provide all technical and business management functions to plan, organize,
implement, control, track, report, and deliver all requirements within the scope of the WICC as described
in this SOW to both NASA and the Navy. The program implementation and business management shall
include all elements in subsections 1.1 and 1.2 of this section and any other functions determined to be
necessary by the Contractor based on their technical and business approach to contract performance.
TO management, and the management of non-contract customer or commercial activities that utilize any
WFF assets, as applicable, are also included in this section. The Contractor shall effect, and report to
NASA, these management functions through a comprehensive integrated management approach that
shall be evidenced through an Integrated Management System (IMS).

The SOW subsections include 4 categories of systems, data, and deliverables that shall be incorporated
into the IMS:
                Category 1 - Existing Government wide, NASA-wide, or Navy-wide systems which are
                part of the Code 200 (Management Operations Directorate) mission responsibility, which
                the Contractor may input to or receive output from, but for which the Contractor has NO
                system administration, operation, or maintenance responsibility. The Contractor will
                integrate the output of these systems for WFF institutional operations into the IMS to the
                maximum extent possible.

                Category 2 - Existing (no development) GSFC/WFF systems which the Contractor is
                required to, or may use during contract performance, for which the Contractor has input,
                output, and system administration, operation and maintenance responsibility. The
                Contractor shall integrate these systems into the IMS.

                Category 3 - New automated systems that are to be developed as part of the WICC
                contract. The Contractor will have ongoing administration, operation and maintenance
                responsibilities. The Contractor shall integrate these systems into the IMS.

                Category 4 - Automated Deliverable Reports and Documentation. Every SOW section
                required deliverable reports and other documentation. The Contractor shall integrate
                these deliverable reports and documentation into the IMS as required by clause B.1
                Deliverable Requirements.


The specific IMS category 1-3 system requirements within each functional area are specifically identified
in each SOW sections 2-16. These subsections do not specifically identify all possible deliverable
documentation that may be required by the individual section as “Category 4”.

Requirement: The Contractor shall provide and maintain an IMS to assure accomplishment of contract
technical, safety, schedule, and cost objectives. The IMS shall fully integrate all program implementation
and business management identified in SOW subsections 1.1 and 1.2 for both NASA and the Navy,
including work input and control, progress, completion, reporting, and customer feedback required by the
SOW including those of major Subcontractors and vendors. The IMS shall also integrate, to the
maximum extent possible, related NASA-wide, Navy-wide, or Government-wide systems referenced in this
SOW to provide an integrated source for all WFF management operations. The IMS shall also document
and archive all deliverable reports, plans, and any other documentation required by this contract. The IMS
shall be consistent with the detailed Contract Work Breakdown Structure (CWBS), and the data and
information shall be available in an automated, on-line, full cost format.

Standard: No findings or accumulation of findings from metrics, reporting, reviews, or audits which
indicate a systematic problem in the contract which could result in work stoppages or which could impact
safety, the environment, quality, reliability, facility and system functionality, or major schedule milestones
of the effort under the contract. This shall include no violations or noncompliances of Public Laws,
Executive Orders, FAR/NFS contract clauses promulgated by public laws and Executive Orders; no OSHA
citations or EPA violations.



1.1     PROGRAM IMPLEMENTATION

The Contractor shall provide for overall WFF management operational program implementation, and Task
Order (TO) management. This shall include all planning and scheduling, work reception, estimating,
purchasing, management documenting, engineering, tracking, measurement, reporting, and customer
interface.



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1.1.1   Overall Program and TO Planning and Scheduling

The Contractor shall be responsible for all planning and scheduling associated with the overall institutional
program and TO requirements. All work and TO’s shall be planned and scheduled to assure all material,
labor and equipment are available to complete work requirements within the specified time limits and
within the prescribed quality standards. Work must also be planned and executed in a manner that does
not interfere with the normal occurrence of NASA, and tenant business and missions, nor the timely and
cost efficient completion of all other ongoing and future institutional efforts. The planning and scheduling
shall also contain the major milestones for any assigned TO activity. The overall planning and scheduling
process shall furnish accurate overall information which provides the Government sufficient insight into the
Contractor’s ability to analyze, mitigate, and control scheduling risks to maintain institutional flexibility and
maximize the performance of contract requirements to the metrics while optimizing the use of available
resources. The schedule shall be available on-line as part of the IMS required in section 1 of this SOW.


1.1.2   Work Reception and Control

Requirement: In addition to, or as part of, the IMS described in section 1.0 of this SOW, the Contractor
shall implement all necessary work control procedures to ensure timely processing of all work
requirements as well as to permit tracking of work in progress. The work control process shall provide a
centralized point of contact 24 hours per day, 7 days a week for work reception, customer interface, work
status and all other inquiries related to any of the functional areas of the SOW. Personnel shall be
available to answer questions, to receive routine and emergency trouble calls and dispatch appropriate
personnel for all functional areas under the contract, and provide status of emergency work. Routine
trouble calls are defined as those that are estimated to be less than 12 hours or $1200. They will be
responded to in two working days or less. Emergency calls are defined as work that requires immediate
action to eliminate immediate hazards to personnel or equipment, prevent damage to Center property, or
restore critical services that have been disrupted. Response time for emergency calls shall be 20 minutes
on the Main Base and 40 minutes on the island during regular business hours. During non-regular
business hours the response time shall be the same as the business hour response time for emergency
services as defined by section 11 of the SOW, and 2 hours for any other type of emergency. During
normal business hours, if the call is classified as an emergency, the work receptionist shall immediately
notify the Contracting Officer’s Technical Representative (COTR) or the Task Area Monitor (TAM) by
phone or in person, that the call has been received and that the work authorization has been issued. After
normal business hours including weekends and holidays, the COTR or a contract TAM shall be notified
within 2 hours. Customer Service personnel will inform callers if their request exceeds the scope of a
routine trouble call, and when a written work request is required. The data for each trouble call shall be
entered into the IMS daily.

Standard: Minimal disrupted services to any customers; work management program accessible to
customers and identifies work by WBS and work authorization; no instances of estimated funds exceeding
SWR without customer approval.


1.1.3   Staffing

Requirement: The Contractor shall continuously maintain an adequate qualified staff with suitable
management, professional, trade, or administrative expertise to assure that work is performed, scheduled,
and completed in accordance with this SOW. This requirement shall be met in accordance with Clause
H. 14 CRITICAL PERSONNEL, and shall be further evidenced through the training records documented in
the IMS. The training records shall document thorough, accurate, and complete education levels,



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certifications, licenses, and any other supplementary training programs or courses, which demonstrate
that all personnel employed for work under the contract, have adequate and appropriate qualifications. All
training record data, including updates, shall be available in the IMS within 30 days of employment or
completion of training. All personnel shall accomplish SOW requirements in a professional and customer
oriented manner which includes understanding the customer’s needs, having the ability to meet those
needs, and a commitment by every member of the Contractor’s organization to be responsive, flexible,
and provide their best expertise.

The Contractor shall take any and all action necessary to ensure the conduct of its employees complies
with all applicable laws, rules, regulations and Contractor policies, and shall take any and all action
necessary to ensure the safety of individuals and the work place at Wallops, including but not limited to,
removing and excluding an employee from access to the Wallops Flight Facility. While the Government
reserves the right to direct action, including but not limited to removal and exclusion from the site, if the
Contractor's actions are inadequate and/or untimely to effectively address misconduct and/or safety
matters, the Contractor shall not decline to take, or delay taking, such action as is necessary and prudent
which would have the effect of forcing the Government to direct such action, whether for liability, labor
relations, or any other reason. The Contractor shall at all times be fully accountable for its employees and
for adequately addressing all issues raised by their presence on site.

Standard: Retention of qualified personnel and resources to accomplish work; no instances of
noncompliance with other contract terms and conditions.


1.1.3.1 Drivers Licenses

All Contractor and Subcontractor employees shall hold a current state driver’s license, and any other
licenses that may be required to operate Government and/or Contractor vehicles.


1.1.4   Replacement, Modernization, and Renovation

During the term of the contract, the Government may replace, renovate, or improve equipment, systems,
facilities, components, and fixtures at the Government’s expense and by no means associated with this
contract. All replaced, improved, updated, modernized, or renovated equipment, facilities, components,
and systems shall be maintained, operated, and/or repaired by the Contractor at no additional cost to the
Government unless such changes result in an increase or decrease in contract baseline or maximum IDIQ
requirements.


1.1.5   Interface with the Government, Tenants, and Other Contractors

During the Phase-in, the Contracting Officer will provide the Contractor with a list of the Facility Operation
Managers (FOM’s), Task Area Monitors (TAM’s) and the Contracting Officer’s Technical Representative
(COTR). These Government representatives will interface with the Contractor on a day-to-day basis as
provided through documentation by the CO.

The Contractor shall notify the FOM of any work to be performed in a building or other area under the
FOM’s control that would in any way disrupt the conduct of normal Government or tenant business. The
Contractor shall notify the FOM at least two (2) working days in advance of the scheduled work.
Notification shall include the location of the work, type of work to be done, and the estimated completion
date. The Contractor shall reschedule any work that the Contracting Officer deems necessary to avoid
unacceptable disruption to Government or tenant business. Rescheduling under these conditions shall
not be at any additional cost to the Government.



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1.1.6   Transition Plan

The Contractor shall provide and maintain (through the transition period) a WICC Transition Plan. This
plan shall provide approach, rationale, and milestone schedule for effective transition of all functional
areas to the WICC to an integrated management approach. The Plan shall be updated to include all items
required by clause H. 4 TRANSITION PERIOD REQUIREMENTS including the development of the
Contractor’s metrics for full performance based contract performance, including the Contractor’s metrics
for determining successful performance of all SOW requirements and standards not later than 12 months
from the effective date of the contract.


1.1.7   FORMULATION ACTIVITIES AND PRORAM REVIEWS

The Contractor shall participate in, and support, as requested by the COTR, project planning and
formulation activities, and management operations meetings which include, but is not limited to, the
Greenbelt and WFF Facilities Coordinating Committee (FCC) meetings, and other engineering,
environmental, and program reviews. This may include presentations on the Contractor’s implementation
status, impacts on the program due to proposed requirement changes or budget and funding conditions,
or any other aspect of the program for which the Contractor is responsible.


1.1.8   PROGRAM/FACILITY SAFETY

Requirements listed in this section are specific to the program and facilities controlled and/or utilized by
the Contractor in execution of the contract. This section is not intended to include provisions of the Safety
and Health Plan required by the contract schedule.

Any design changes to existing or previously approved facility safety devices or systems must be
coordinated through and approved by the Wallops Flight Facility Safety Office.

For hazardous operations, the Contractor shall define hazard areas and exclusion zones that will protect
participating and non-participating personnel in the event of a mishap. The Contractor shall establish and
implement personnel limits in areas where hazardous operations occur. The Contractor shall also control
access into these areas during the conduct of hazardous operations and shall ensure that only active
essential personnel are in these areas during hazardous operations.

The Contractor shall provide information to NASA as requested regarding hazardous systems or
operations for which the Contractor is responsible.


1.1.8.1 PERSONNEL SAFETY

The safety of the public, and NASA civil service and Contractor personnel are of the paramount
importance for the conduct of all NASA activities. The Contractor’s Safety and Health Plan required by
clause H.8 shall address the general policies for the conduct of occupationally safe operations. These
requirements are applicable to Contractor personnel who work on or around hazardous systems. These
requirements also identify personnel assignments and limits necessary to ensure a safe and effective
working environment.

Personnel who work directly with or around hazardous materials or systems shall be properly trained and
certified. Personnel who operate cranes and materials handling equipment (forklifts, etc.) and pressurized
systems shall be properly trained and certified. The Contractor’s training and certification program to



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meet these requirements shall be submitted to and approved by NASA prior to implementation. For
hazardous operations, the Contractor shall provide a person or persons whose primary responsibility is
safety oversight of the operation. This person will interface directly with the NASA safety oversight
authority in resolving real-time safety concerns. The Contractor’s safety representative shall be present
during all hazardous operations.


1.1.8.2 EQUIPMENT SAFETY

These safety requirements are specific to the various types of equipment utilized during the inspection,
assembly, and checkout of hazardous systems. Equipment covered under these requirements includes,
but is not limited to, work platforms, trailers, basket trucks, cranes, slings, pressure vessels and hoses,
boilers, transformers, switchgear, chillers, generators, and meters.

The Contractor shall comply with the requirements of NSS/GO-1740.9, GMI 1710.6, OSHA 29CFR
1910.179, and ANSI B30.XX Series regulations for Lifting Devices and Equipment and NMI 1710.3, OSHA
29 CFR 1910.169, and GMI 1710.4 for Pressure Vessels and Systems. All operators of overhead lifting
devices and mobile cranes shall have a Crane Operator’s License issued by the GSFC/WFF RECERT
Program.

The designs, electrical schematic diagrams, and checkout and use procedures for all equipment utilized in
the checkout, control, test, monitoring, or other support function for any hazardous system or operation
shall be submitted to and approved by the Wallops Flight Facility Safety Office prior to utilizing the
equipment in support of any hazardous operation. All such equipment utilized in support of hazardous
systems or operations shall be certified by appropriate means (mechanical test, electrical calibration, etc.)
and tagged with appropriate certification data and date. The Contractor shall ensure this equipment is in
good working order and that all calibrations/certifications are current. To this end, the Contractor shall
develop and implement a plan for the periodic certification and calibration of all applicable equipment used
in support of hazardous systems or operations.


1.1.9   PERFORMANCE, RELIABILITY AND QUALITY

The Contractor shall provide and maintain a Performance, Reliability, and Quality Manual. This Manual
shall be based on the CWBS and shall integrate TO functions as they are assigned. The Manual shall
include any policies and procedures the Contractor will employ to accomplish, monitor and control, the
CWBS functions (including those of subcontracts that the Contractor determines to be critical to the
successful fulfillment of contract requirements), and shall correlate, as a minimum, to the requirements
and standards contained in this SOW. The quality portion of the plan for the following functional areas
shall meet the requirements of ANSI/ASQC Q9001-1994 as the implementation of certain portions of the
WICC shall be compliant with ANSI/ASQC Q9001-1994: receiving project controlled and Government
procured equipment and material; and storage of project material and equipment.

The Manual shall address how the Contractor will implement the requirement to maintain a monitoring,
inspection, testing, and quality control program which documents compliance of all work performed, and
all procured items with applicable Government standards referenced herein. This program shall also
document work distribution, scrap rates, discrepancies and their disposition, and hardware due dates vs.
actual completion dates for Contractor operations.

The Manual shall include general risk management by detailing how the Contractor will integrate the
assurance issues of safety, reliability, maintainability and quality as they correlate to the program and
contract goals of cost, schedule, and the probability of institutional management success. The risk




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management portion shall include the Contractor’s process for considering risk and the mitigation of risk in
the planning and day-to-day management process.

The Manual shall also include the Contractor’s metrics, which effectively measure the level of
performance of contract requirement standards. The metrics shall correlate to the CWBS functions and
SOW requirements. The development, definition, and refinement of metrics, and the measurement of
management responsiveness to the performance indicated by the metrics shall also be included.


1.2     BUSINESS MANAGEMENT

The Contractor shall provide: contract management, reviews, and reporting; financial resources
management; subcontract management; information and document management; and government real
and other property management.


1.2.1   CONTRACT MANAGEMENT, REVIEWS, AND REPORTING

The Contractor shall provide overall management of the prime contract requirements. The Contractor
shall provide for informal technical interchange between Contractor and Government personnel, including
other Government Contractor personnel, for the purpose of assuring insight into problems involved in the
performance of WICC requirements. The Contractor shall conduct semiannual contract management
reviews in accordance with the award term evaluation requirements to provide with the current status of
the Contractor’s financial and technical activities.

The Contractor shall provide and maintain an IMS to accumulate, document, and submit all reporting
required by section 1.0 of the SOW and the contract schedule. The CWBS and IMS shall serve as the
framework for all reporting to the Government. The CO, the COTR and any others designated in writing
by the CO shall have on-line access to the reporting system. The monthly reporting data shall be
available for the Government’s on-line review on the 10th day after the close of the monthly reporting
period.


1.2.2   FINANCIAL RESOURCES MANAGEMENT

The Contractor shall provide and maintain a resource management system for the accumulation,
documentation, and analysis of cost and work force data. The resources management system will be the
basis for communication with the Government concerning financial planning and control, accounting of
accrued expenditures and other liabilities, evaluation of cost performance, and forecasting of cost and
work force requirements, and customer billing. Information such as resource plans, staffing, and full cost
actuals shall be available as part of the Contractor’s on-line integrated reporting system. As a minimum,
the system shall track the cost of SOW 1 that cannot be directly allocated to a specific functional area,
total baseline, total functional area as described by sections 2-16 of the SOW, and individual TO costs.
The Contractor shall also provide financial planning as required to support the government budget
process. The format and content of the Contractor’s inputs and supporting rationale shall be in
accordance with the budget or special request guidelines and reporting format specified by the
Government.


1.2.3   SUBCONTRACT MANAGEMENT

The Contractor shall manage and provide all technical control for all interdivisional, Subcontractor, and
major vendor activities necessary to accomplish the WICC requirements. The Contractor’s plan for



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providing appropriate management visibility for subcontracted efforts shall be part of requirements for the
prime Contractor, and shall be included in the IMS.

1.2.4   INFORMATION SYSTEMS AND DOCUMENT MANAGEMENT

The Contractor shall develop, maintain, and operate information systems which provide for the
preparation, publication, control, dissemination, and data base management of information and data
required by this contract. The Contractor shall develop, maintain, and operate these systems so that the
Government designated personnel, including as necessary other Government Contractor and other
personnel, can easily and routinely access and analyze such systems and the information they contain.
The data of this system shall be the property of the Government in accordance with the RIGHTS IN
DATA-GENERAL (52.227-14) clause of the contract.

The Contractor shall meet the requirements of the NASA interoperability standards that can be found
online at http://www.hq.nasa.gov/office/codea/codeao/xnotice.html. Office Automation generated products
communicated electronically to and from Contractor owned or operated information systems must
conform to minimum standards as required by the NASA CIO and defined in the executive notices issued
by that office within 3 months of the issuance of such notices. In addition, the daily operation of the
Contractor’s IT resources should, under no circumstances, impact the operation of NASA network
resources beyond that which is caused by the transmission or receipt of (deliverable products) or
administrative communications (email) which are compliant with the NASA Interoperability Standard.


1.2.5   GOVERNMENT REAL AND OTHER PROPERTY MANAGEMENT

The Contractor shall manage, operate, maintain, and provide sustaining engineering and logistics for all
government-furnished property, Contractor-acquired property, and Contractor capitalized plant equipment
utilized for performance of the contract effort.


1.2.5.1 REAL PROPERTY MANAGEMENT

The Contractor shall operate and maintain all Government real property defined in Attachment J-5 for
implementation of the WICC and marketing activities. The Contractor shall provide a Facilities
Management Plan, which shall describe the approach to managing and implementing facility (real
property) responsibilities. The Contractor shall manage assigned facilities to accommodate Contractor,
NASA, other government agencies, and non-government tenant needs as required. The Contractor shall
implement a comprehensive proactive maintenance program for assigned facilities. All required
maintenance tasks shall be performed in accordance with the original manufacturer’s specifications as
necessary to keep the facilities functioning in accordance with government safety and facility management
requirements and standards. Many of the applicable requirements and standards are listed in Attachment
J-17 of the contract.


1.2.5.2 PROPERTY MANAGEMENT

The Contractor shall acquire, refurbish, receive, inspect, accept, and store, as necessary, all supplies
such as material, hardware, components, systems, and equipment required for implementation of the
WICC. The Contractor shall be responsible for all stock and inventory management to track and control
all WICC materials, supplies, and equipment to ensure that all are available to support contract
requirements when needed. The Contractor shall identify excess and obsolete supplies. The Contractor
shall also insure through a proactive monitoring and control program that all materials, supplies, and GFP
and Contractor acquired equipment and property are used only for authorized purposes in accordance



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with the contract and Government property regulations. The Contractor shall maintain assigned property
including documentation indicating type and date of maintenance and calibrations performed. The
Contractor shall also provide all equipment calibrations necessary to keep instruments operating within
manufacturer’s specifications.




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2.0     FACILITIES PLANNING, ENGINEERING & CONSTRUCTION MANAGEMENT
        SERVICES

2.1     General Information

The Contractor shall provide the facilities planning, engineering and construction management services
required by the Government as identified in this statement of work. These services will be required to
support NASA, Navy, and other tenant institutional and project specific facilities activities; on-site and
worldwide.


2.1.1   Restrictions, Limitations, and Special Conditions

The Contractor shall take into account entry restrictions to certain facilities to accomplish the work called
for in this SOW. All work performed by the Contractor shall remain the property of the U.S. Government
and shall not be disclosed, distributed, or modified without the consent of the Contracting Officer (CO).


2.1.2   Architectural/Engineering Services Overview

The Contractor shall provide Architectural/Engineering (A-E) services to perform engineering studies,
conceptual designs, preliminary cost estimates, final designs, construction scheduling, engineering
calculations and analyses, cost estimates, construction specifications, and to participate in design reviews
and construction follow-on services, including submittal reviews, during and after construction. These
services shall include civil, structural, architectural, mechanical, electrical, fire protection, Utility Control
Systems (UCS), environmental engineering, specification writing, and site surveys. The design of special
equipment such as ground support and rocket/balloon launch facilities and equipment shall also be
required under this contract.

Other requirements shall include, but not be limited to, drafting, detailing, AutoCAD Computer-Aided
Drafting (CAD) operations, in-field inspection, Central Engineering File (CEF) management, project
control, Specsintact specification writing system computer software operations, standards management,
construction surveillance, and other NASA and Navy facilities planning, engineering and construction work
flow management in support of WFF activities.

The general scope of services shall include the turn-key preparation of conceptual designs, studies,
development of projects scope, basis of need and cost estimate documentation, and
architectural/engineering services for the design of new facilities and for the alteration, modification, and
rehabilitation of existing facilities. In addition, construction field engineering, surveillance, and inspection
services shall be included in this SOW, as well as sub-contracting for construction services.

All work shall be conducted by competent architects, engineers, technicians and surveyors. The services
shall be provided in accordance with the latest edition of the Facilities Management Branch (FMB) Project
Management Manual and the latest edition of the NASA Facilities Project Implementation Handbook (NHB
8820.2). All designs and studies shall be in compliance with Federal, State, local, and Goddard Space
Flight Center/Wallops Flight Facilities requirements and regulations. All designs shall be coordinated with
the site Safety, Environmental, Fire Safety and other cognizant offices to ensure each design meets all
applicable codes, regulations and Government requirements. All design work shall comply with applicable
regulations and meet 10 Code of Federal Regulations (CFR) 435 and 436 and subsequent mandated
legislation.


2.1.2.1 Professional and Non-Professional Engineering Services



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Professional engineering services shall include, but not be limited to, architectural, mechanical,
civil/structural, electrical, and construction management disciplines.

Non-professional engineering services shall consist of, but not be limited to, drafting, detailing, AutoCAD
Computer-Aided Drafting (CAD) operators, in-field inspection, Central Engineering File (CEF)
management, project control, Specsintact management, Standards management and construction
surveillance in support of WFF activities.

Both professional and non-–professional engineering services shall be required to support NASA, and
tenant institutional and project specific facilities activities; on-site and worldwide.


2.1.2.2 Design Overview

All designs and studies shall be in compliance with Federal, State, local, and Goddard Space Flight
Center/Wallops Flight Facilities standards, requirements and regulations. The Contractor shall coordinate
with the site Safety, Environmental, Fire Safety and other cognizant offices to ensure each design meets
all applicable codes, regulations and Government requirements. The Contractor shall retain sole
responsibility for ensuring all designs elements accomplished by the Contractor comply with applicable
regulations and meet 10 Code of Federal Regulations (CFR) 435 and 436 and subsequent mandated
legislation.


2.1.3   Design Reviews

The Government requires one final and a variable number of interim formal reviews of the design process
and design deliverables. The specific personnel, requirements, scope and deliverables of the design
effort and the design review processes shall be addressed on a per project basis with the Contracting
Officer during the development of the Project Management Plan.


2.1.4 Computer-Aided Drafting

All CADD drafting called for by this SOW shall be performed using AutoCAD Version 14.0, or later
versions.


2.1.5   Project Management Plans Construction Budget Estimates

The Contractor shall include construction budget, design budget and design schedule data included in a
Project Management Plan (PMP) before a design begins. If requirements change during the design, the
PMP shall be reviewed by the Contractor to determine if projected budget and schedule estimates are still
correct. Informal proposals for adjustments to these and all PMP parameters are the responsibility of the
Contractor as is notification of same to the CO’s technical representative. All changes to these
parameters agreed upon between the Contractor and CO will be formalized within 3 days in a revised
PMP.


2.1.6   Policies, procedures, & guidelines

The Contractor shall develop, maintain, and implement policies, plans, procedures, & guidelines in the
field of facilities planning, engineering, construction, and other NASA, Navy, and tenant work. Whenever



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existing government procedures can be made more efficient and/or effective, the Contractor shall make
formal recommendations to the Contracting Officer (CO). The CO shall approve all changes to existing
procedures.


2.2       Information Management Systems

Introduction: The Contractor shall operate, and maintain the Facilities Management Branch (FMB)
Information Management System (IMS) as defined in this and other sections for this RFP. The systems
shall include, but not be limited to a Geographic Information System (GIS), computer-aided design and
drafting system (CADD), NASA Specs-in-tact system, Real Property and Space Utilization System,
Facilities Project Management System (FPMS), Facilities Management Branch (FMB) web site, and work
management systems such as Automanager WorkFlow, MS-Project and MS Excel. Services shall include
limited hardware, software, network, documentation, and programming support. Software support
includes administration, operation and maintenance, and excludes development and modification unless
otherwise noted in this SOW.

All data and databases used and/or developed by the Contractor shall remain the property of the
Government. Data and images generated are for government use only unless authorized and shall not be
distributed without permission of the cognizant Government official.


2.2.1    Geographic Information System (GIS) Support            (Category 2)

Introduction: The GIS is an electronic system that manages facility-wide graphics and the associated
attribute information.

Requirement: The Contractor shall:

a. Develop, configure, operate, program, document, integrate, provide user support and shall collect and
   input the geographic and facility asset data as well as maintain the attribute databases.

b. Develop user specific custom mapping products to fulfill requirements of requesters. The Contractor
   shall also develop custom interfaces and/or integration of open database connectivity (ODBC)
   compliant databases (specifically Oracle, MS Access, Arc/Info & dBase), and shall assist users by
   developing reports (Seagate Crystal Reports), programming unique user applications, and providing
   custom analysis utilizing Arc/Info GIS, Maximo, Condition Assessment Survey (CAS), and various
   other existing FMB information systems. Databases to be maintained shall include but not be limited
   to, facilities, land use and characteristics, underground utilities and cabling (water, sewer, electrical,
   telecommunications, data cables, etc.), surveying data, topographical, environmental, hazardous
   material location, etc. Changes shall be made within 30 days of site modification or construction
   completion.

c.    Make available to authorized users, information contained in the GIS databases 98% of the time via
      network resources.

Standard: No deviation from Facilities Engineering Branch (FMB) Project Management Manual, and the
Configuration Management Manual. Compliant with Tri-Services Spatial Data Standards (TSSDS) and
other appropriate data standards.


2.2.2     Internet Web Page       (Category 2)




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Requirement: The Contractor shall:

a. Maintain existing and develop new FMB web pages. These web pages shall be updated on a monthly
   basis reflecting changes since the last update. This includes documentation, web page security
   access levels, image capture, creation of editable text Adobe PDF files, and the development of web
   enabled databases for the purpose of disseminating FMB information to internal and external
   customers.

b. Support users by formatting databases to be linked with the system, assisting users in interfacing the
   central system, programming unique user applications, providing custom web page design and
   updating of existing web pages to reflect current status. (Examples of existing web pages would
   include but not be limited to Organization Charts, Project lists and status, and listed work processes.)

Standard: Accurately maintains the web pages and other associated systems on time and shall utilize
the latest version of each system. Information contained in these systems shall be available to users at all
times.


2.2.3    Documentation Support, Construction Drawings and As-Builts                 (Category 1 & 2)

Requirement: The Contractor shall:

a. Utilize existing Automanager WorkFlow electronic document management system for management
   and control of all documents under Configuration Control.

b. Prepare facilities construction drawings for facilities modifications and these drawings shall accurately
   reflect existing conditions and the scope of work to be accomplished during construction.

c.   Within 30 days of completion of any facility modification or new construction work, the Contractor shall
     incorporate redlined changes (provided by others) from NASA, Navy, and other resident agencies
     construction projects. This service shall be performed when a facility modification or new construction
     results in a change to Government property, facilities, electrical and climate control systems,
     plumbing, utilities, roads and grounds, and other changes to the Configuration Drawings (CD’s).

d. Incorporate redlined details to the level of detail presently found on the As-Builts and Configuration
   Drawings. These drawings shall be in electronic format, maintained in the Central Engineering Files.
   (See 2.2.5, Central Engineering Files Services.)

e. The Government shall be given full electronic accessibility to the database maintaining these records
   and all files shall remain the property of the Government.
f.   Maintain electronic or hard copy records, in a format approved by the CO, to show a project’s receipt
     from the project manager upon construction completion and the percent completion of incorporating
     redlined details into As-Built Drawings. The records shall cover all As-Built work and records shall be
     up-to-date within 24 hours of the receipt.

g. Review and use all available sources, including redlines, shop drawings, submittals and field
   investigations to determine the information to be transferred to the affected Configuration Drawings.

h. Perform all drafting to develop and/or update As-Built drawings affected by all projects that affect
   facilities at WFF, whether designed in-house or by others.




                                                     13
Standard: All work shall be completed within the stated timeframes and in a format approved by the CO.
No deviation from Facilities Engineering Project Management Manual, the Configuration Management
Manual, the Facilities Drafting Manual and the Tri-Service A/E/C CADD Standards (currently release 1.7)


2.2.4    Documentation Support, Updating Configuration Drawings from As-Builts (Category 2)

Introduction: At the start of this Contract the Government will have existing As-Built Drawings in backlog
that have not been incorporated into Configuration Drawings.

Requirement: The Contractor shall:

a. Develop a plan and cost estimate for CO approval to determine how much of the existing as-built
   backlog should be incorporated into Configuration Drawings. The plan shall provide a list of the
   specific drawing numbers included in this proposed work, a proposed order of priority, and a schedule
   of completion milestones. Upon approval of the CO, the Contractor shall incorporate those existing
   As-Built Drawings into Configuration Drawings.

b. As projects are constructed during the performance period of this contract, the Contractor will be
   given Redlined Drawings by the CO, and the Contractor shall incorporate these Redlined Drawings
   into As-Builts and also into the appropriate Configuration Drawings. Upon the completion of updating
   Configuration Drawings, the Contractor shall request review and approval by the CO.

c.   The site's Configuration Drawings and all other facilities drawings and documents shall be maintained
     and used by the Contractor and copies produced and provided to others at the request of the CO as
     references for planning, design, construction and operations efforts. Once the Configuration
     Drawings have been updated, the final design drawings (As-Builts), and the updated configuration
     Drawings shall be maintained in Central Engineering Files (CEF).

Standard: Work has been completed in a timely manner per the requirements. Drawings are readily
available to others and the masters are properly archived.


2.2.5    Documentation Support, Central Engineering Files Services (Category 2)

Requirement: The Contractor shall:

a. Maintain a central depository of all hard copies and electronic copies of Configuration Drawings,
   construction drawings, as-built drawings, redlined drawings, specifications, submittals, shop drawings
   and other Configuration Controlled documents. All material shall be cataloged and indexed and
   electronic versions shall be accessible through Automanager WorkFlow system or Web enabled.
   This central depository shall be co-located with the Facilities Engineering CADD areas. This area
   shall be designated as Central Engineering Files (CEF).

b. Manage documentation storage, filing services, and retrieval and shall maintain a database of all
   Configuration Drawings as defined by the FMB Configuration Management Manual.

c.   During the length of this contract, the Contractor shall develop for CO approval, any proposed
     changes to procedures to insure the integrity, access, and security of Configuration Drawings, redlined
     drawings, construction drawings, and as-built drawings regarding the removal of property from Central
     Engineering Files area.




                                                     14
Standard: All requests for Configuration Drawings shall be filled within 24 hours (Monday through Friday)
or as directed by the CO. Approved changes to procedures are approved by the CO and implemented in
a timely manner. All drawings are maintained in Central Engineering Files according to requirements


2.2.6   Documentation Support, Miscellaneous Graphics Support (Category 2)

Requirement: The Contractor shall:

a. Develop miscellaneous CADD drawings and other graphic designs, and shall revise or create
   projects, signs, graphs, charts, presentations or other graphical output, utilizing AutoCAD, Excel,
   Power Point and/or other appropriate software packages.

b. The exact schedule and completion time for each task shall be given when the CO assigns the task.

Standard: Meets quality, timeliness and documentation requirements.


2.2.7   Documentation Support, Excavation Permit Process Support

Introduction: The Contractor shall support the excavation permit process for cable installation through
the route planning and documentation, and underground utility location. This includes documentation,
validation, field locating of underground utilities, and recommendations for issuance of permits.

Requirement: The Contractor shall:

a   Review construction drawings to ensure installation, re-routing, or removal of cables, and conduits of
    the site’s underground/buried utility systems. The Contractor shall ensure that all potential hazards
    and position conflicts resulting from such installation are identified visually in the field with paint or tape
    and conveyed verbally to the CO or construction project manager and to the team physically handling
    the installation.

b   Utilize GPS to capture underground utilities during construction while trenches are open and utilities
    are exposed. The Contractor shall copy GPS data to electronic master utility drawings.

c   All requests for permits and their disposition, whether approved or disapproved, shall be electronically
    documented by the Contractor.
d   Within 3 working days of request, the Contractor shall review the submitted construction drawings and
    respond to the Government or construction project manager and to the team physically handling the
    installation, with a new permit or a written notice explaining the reason for rejection.

Standard: All requests are completed accurately and within the time specified.


2.2.8   Documentation Support, Space Utilization Plans (Category 2)

Requirement: The Contractor shall:
a. Maintain and update the existing Space Utilization Plan Drawings and maintain these drawings in
   CADD format. The updated Space Utilization Plan drawings shall reflect current room number, and
   location of walls and partitions within Government and Government-leased buildings. Space
   Utilization plans shall meet NASA GSFC/WFF, NASA HQ, OMB and other requirements.



                                                       15
b. Each Space Utilization Plan shall represent the current architectural configuration of the area including
   room numbers and layouts, room type, gross square footage and net usable square footage total.
   The format of each update shall be similar to the configuration of the existing Space Utilization Plan
   and all room numbers and other data shall be legible, when photocopied.

Standard: The space utilization plans shall be updated and maintained accurately and in a timely manner.


2.2.8.1 Documentation Support, Space Utilization Plans Field Check Updates

Requirement: The Contractor shall:
a. Perform field inspections of the onsite facilities to verify all Space Utilization Plan drawings are
   accurate. The drawings shall be updated to reflect current configurations resulting from wall
   modifications and room number changes found by these field checks. Revised Space Utilization
   Plans shall be provided on 8-1/2” x 11” and 17” x 22” plots. All onsite buildings shall be field checked
   at least once per year. All updates shall be completed within 14 days of the field inspections. Full size
   drawings shall be plotted to scale: 1/8” = 1’-0” for 28” x 40”. Reductions to 8 ½ “ x 11” shall be
   labeled “not to scale”.
b. Provide to the CO for approval, within 180 days following the contract start date and by the annual
   anniversary thereafter, a schedule for performing the field inspection. All inspections shall be
   performed in accordance with the approved schedule. The field check schedule shall be updated by
   the Contractor when buildings are added or deleted from the WFF. New buildings and modifications
   shall be field checked within 60 days of Government acquisition. Changes to the schedule, for
   reasons other than including or deleting buildings, are allowed only with the prior approval of the CO.
   Whenever the schedule is changed, the Contractor shall provide the CO a copy of the new schedule.

c.   Maintain one original copy of each size plot for their use, provide one original copy of each size plot to
     the CO and maintain the original in CEF. The Government shall be notified of any incorrect or missing
     room numbers.

Standard: Field inspection schedule is submitted to the CO on time. Contractor performs inspection on
time relative to the approved schedule. Work Quality and documentation meets or exceeds the stated
requirements.


2.2.8.2 Documentation Support, Space Utilization Plans Redline Updates (Category 2)

Requirement: The Contractor shall update Space Utilization Plans per redlined drawings provided by the
CO from bid construction work. These updates shall be incorporated within 30 days of receipt of redline
updates.

Standard: Meets quality, timeliness and documentation requirements.


2.2.8.3 Documentation Support, Space Utilization Plans Construction Updates (Category 2)

Requirement: The Contractor shall create new Space Utilization Plans where non exist, or update
existing Space Utilization Plans affected by construction projects performed at WFF. When a construction
project involves a change in floor plans, wall modifications or room number changes, the Contractor shall
provide within 30 days of the end of that construction activity, an updated Space Utilization Plan
representing the new configuration. (See 2.2.9.2 Redline Updates).



                                                      16
Standard: Meets quality, timeliness and documentation requirements.


2.2.8.4 Documentation Support, Review and comments of modified Space Utilization Plans

Requirement: The Contractor shall distribute updated Space Utilization Plan drawings to an established
distribution list, for review and comments. Approved comments shall be incorporated into the Space
Utilization Plan Manual

Standard: Modified Space Utilization Plans are distributed as per requirements and meets quality,
timeliness and documentation requirements.


2.2.8.5 Documentation Support, Distribution of Space Utilization Plans Manual

Requirement: The Contractor shall:
a. Maintain and update the distribution list in a CO approved electronic format. The Contractor shall
   assemble updated Space Utilization Plan drawings into the existing Space Utilization Plans Document,
   named Space Utilization Plans Manual, produce multiple copies, and distribute it to an established
   distribution list. The CO will review and approve the assembled document before reproduction and
   distribution. A change to the distribution list requires prior approval by the CO. In addition to the
   multiple copies distributed to the established distribution list, the Contractor shall maintain one original
   copy and 5 stock copies in CEF.
b. The distribution list shall be kept current within 24 hours of receipt of changes. All Space Utilization
   Plan updates completed prior to November 30 of each year shall be included in the document. The
   document shall be initially distributed by January 15 of each year. Customer requests shall be met
   within 72 hours.
Standard: Space Utilization Plan Manuals are accurately distributed in a timely manner as per
requirements.


2.2.9      SPECSINTACT System Maintenance (Category 1)

Requirement: The Contractor shall maintain, and update NASA’s SPECSINTACT Software System to
produce project specifications for Government bid projects. The WFF Submasters shall be updated four
times a year per the latest SPECSINTACT text updates and format changes, and the software shall be
updated twice a year per the latest SPECSINTACT software updates, or as directed by the CO. The
Government shall be given 5 days to review and approve the Submaster changes before they are made
available for project design use. Updates shall be completed within 30 days of receiving the latest
SPECSINTACT software or text updates.
Standard: Updates meets quality, timeliness and documentation requirements.


2.2.10 Facilities Project Tracking

2.2.10.1          Facilities Project Management System (Category 1)

Introduction: The Facilities Project Management System (FPMS) is a NASA owned software application
for the PC and is used for tracking design and construction projects and creating other official NASA
documents (NASA forms 1509 and 1510 and H.Q. Quarterly CoF Reports).



                                                      17
Requirement: The Contractor shall:

a. Update and input data into the FPMS, and shall make this information available to the government on
   an as needed basis. Updates shall be made on a weekly basis.

b. Prepare reports and other documents and distributed on a monthly basis.

Standard: Updates are accurately performed and within the time established in the requirements.
Reports are distributed in a timely manner.


2.2.10.2 Other Engineering and Construction Project Tracking (Category 3)

Requirement: The Contractor shall:

a. Electronically track the status of all engineering and construction programs, including, but not limited
   to designs and studies status, costs of designs and studies the Contractor has incurred, costs of all
   field inspections during construction activities and other projects worked on by the Contractor.

b. Reports shall be updated weekly and printed reports shall be submitted to the CO monthly and shall
   include start dates, due dates, completion dates, reporting requirements, and other pertinent
   information as mutually agreed to by the CO.

Standard:         Meets quality, timeliness and documentation requirements.


2.3         Project Management

Introduction: Government employees are inherently responsible for managing all projects and initiatives
at WFF. However, the Contractor shall provide Project Management in directed areas of facilities
planning, engineering, and construction supervision. This support shall include liaison activities required
between the various users of GSFC/WFF facilities and, where the use of facilities are required outside the
WFF facility, between GSFC/WFF and the remote ranges or test facilities. The services shall be required
on a task order basis for a broad range of facilities services from major construction projects to providing
advice and engineering assistance for planning and/or studies.

Requirement: The Contractor shall:

a. Provide the following project management services:

      (1) project planning
      (2) scope development
      (3) requirement development
      (4) project schedules
      (5) project leadership in the development, design and monitoring of major facilities projects from
          conception through final acceptance
      (6) review and recommendations for approval/disapproval of architectural and engineering (A/E) and
          consultant submittals, construction shop drawings, and project changes.

Standard: Meets quality, timeliness and documentation requirements.




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2.3.1   Preparation of Project Management Plans (PMP’s)

Requirement: The Contractor shall:

a. Prepare Project Management Plans for each facilities engineering design project greater than $25,000
   in construction costs in accordance with the latest version of the Facilities Engineering Branch Project
   Management Manual. The PMP shall document, as a minimum, the project scope, project
   requirements, the design team, project schedule and budget estimate for the project including design
   costs and construction cost estimates.

b. All projects with construction budget estimates of $25,000 or more shall have a PMP prepared prior to
   the start of any design activities. PMP’s shall also be developed in the planning stages of a project
   before it is funded for design or as requested by the CO. PMP’s shall be delivered to the Engineering
   and Planning Group Leader within 7 days of receipt of the design or planning request. PMP’s shall
   follow the format described in the Facilities Engineering Project Management Manual and shall be in
   electronic format (word processing) and a hard copy delivered to Group Leader.

Standard: PMP’s are delivered on time, meet quality requirements, and are electronically accessible.


2.4 Planning and Budgetary Cost Estimating

Introduction: The Contractor shall utilize NASA, GSFC/WFF, and/or Navy specific Project Planning and
Cost Estimating procedures and techniques to assist in the development of facilities engineering and
construction programs and budgets. These programs include, but are not limited to Center Funded
(Rehab & Mod), Multi-year (Rehab & Mod), Construction of Facilities (CoF), MILCOM, small maintenance
project programs and other Navy construction programs. These programs represent various and different
fund-sources and have various documented rules governing project inclusion.

Requirement: The Contractor shall follow all existing policies, plans, procedures and guidelines in the
field of facilities planning, engineering, and cost estimating. Wherever existing procedures can be made
more efficient and/or effective, the Contractor shall make formal recommendations to the CO. Cost
estimating for budgetary purposes shall include rough order of magnitude construction costs, construction
Contractor overhead and profit, and any other appropriate mark-ups or burdens.

Standard: Planning and budgetary cost estimates shall accurately reflect average costs of firms doing
business at WFF including escalation for inflation of out-year projects. No deviation from latest editions of
Facilities Project Implementation Handbook (NHB 8820.2), and Facilities Engineering Project
Management Manual. Cost estimates are delivered within the time frame established. The Contractor
shall maintain existing databases of project information and shall make available all information to the CO.


2.5 Engineering Studies

Introduction: The Contractor shall perform feasibility studies, special engineering investigations and
analysis, existing condition studies, analysis of future requirements, cost and design feasibility studies,
conceptual project design studies, and energy conservation studies.
Requirement: The Contractor shall:
a. Perform field investigation, engineering analysis, research of master facility drawings, and all
   engineering necessary to produce reports, studies and planning documents relative to:
     (1) Investigate, analyze, and evaluate existing facility operations anomalies to make remedial



                                                      19
          (non-repair) recommendations.
      (2) Modification of existing facility structures and systems.
      (3) Design of new facilities and systems.
      (4) Development of RCM and PT&I procedures for new and existing systems.

b. All engineering studies shall address project feasibility, constructability, cost effectiveness, schedule,
   and energy efficiency as applicable. Study report shall describe all data used for the final conclusion
   and shall provide analysis of problem or issue, and sound engineering recommendations including
   cost estimates and schedules.
Standard: No deviation from latest editions of Facilities Project Implementation Handbook (NHB 8820.2),
and Facilities Engineering Project Management Manual. Meets quality, timeliness and documentation
requirements.



2.6       Design Engineering Services

Design engineering services shall include planning, engineering, drafting, specification production and
cost estimating. These services shall be issued on a task order basis for a broad range of facilities
engineering projects ranging from $100 to $5.0 million in construction cost. The Contractor’s Engineering
Supervisor or Lead Engineer shall review all design work prior to submittal of design to the requestor or
customer.


2.6.1     Architectural/Engineering Services

Requirement: The Contractor shall provide Architectural/Engineering services as described in the
following areas: (Also see Section 2.1.2.3 (Design Engineers/Architects), and 2.1.2.4 (Drafting Personnel)

a. Architectural/Engineering and planning services which shall provide a wide assortment of facilities
   planning services to the WFF community, and the Wallops and Greenbelt FCC. These services shall
   include, but not be limited to, customer interface for Re-Housing, Engineering Master Planning, Rehab
   & Mod, and Construction of Facilities planning.

b. Engineering and planning services, which shall provide a wide assortment of services directly related
   to the Navy Shore Facilities Planning System and Public Works management including customer
   interface for design, planning, management and coordination.

c.    Architectural/Engineering planning and design for CoF, Center Funded, MILCON and small
      maintenance projects related to institutional and R&D facilities projects.

d. Architectural/Engineering planning and design for Re-housing, Master Planning, rehabilitation design
   for antiquated facilities, and designs for new modern institutional and R&D facilities.

e. Architectural/Engineering project management services for multiple simultaneous design projects
   involving institutional and R&D facilities accomplished by this contractor and other A&E contractors.

f.    Electrical Engineering designs for institutional and R&D facilities.

g. Mechanical Engineering designs for institutional and R&D facilities.

h. Civil/Structural Engineering designs for institutional and R&D facilities.



                                                        20
i.   Plant Engineering designs in support of the Operations and Maintenance Programs at WFF.

k.   AutoCAD drafting for institutional and R&D facilities designs.

l.   GIS Cartography services support for institutional and R&D facilities.

m. Specsintact specifications production for institutional and R&D facilities designs.

n. Other Architectural/Engineering disciplines on an as needed basis.


o. All requests for design services shall be accomplished according to the priorities established by the
   CO and shall fulfill the design requirements of Government and tenant programs. Designs shall
   address and meet the specific requirements detailed in the approved Project Management Plan
   (PMP).

p. All designs created shall require specifications, construction drawings, cost estimates, and project
   schedules. Construction drawings shall be prepared as specified in section 2.2.3 (Documentation
   Support) of this SOW. All engineering designs shall reference the specifications developed for the
   construction project. Latest and most applicable specifications shall be edited and tailored to meet
   specific project requirements. The final designs shall include all the required materials and shall be
   delivered per PMP schedule.

q. As projects are assigned to the Contractor for engineering and planning design services, the
   Contractor shall develop an integrated plan that outlines a schedule for the completion of all projects.

Standard: No deviation from Facilities Engineering Project Management Manual, the Configuration
Management Manual, NASA’s Facility Project Implementation Handbook (NHB 8820.2), and other NASA
or Navy standards and procedures manuals. The specifications are produced using the NASA
SPECSINTACT Submasters, and the NASA SPECSINTACT Mastertext, whichever is the latest and most
applicable. All design drawings shall be developed using AutoCAD software. Architectural/Engineering
services shall accurately fulfill the requirements (including timeliness requirements) of the customers.


2.6.1.1 Sketch Engineering Projects Designs

Introduction: Development of Sketch Engineering designs require documents that describe projects that
will be constructed “in-house” via this Contractor’s maintenance and/or construction shop forces, by work
orders, in lieu of development of formal bid documents (plans and specifications) that would be
competitively bid and constructed by “outside” construction Contractors. These documents require less
detailed specification production, but shall include clear and concise instructions for the Contractor as to
the work to be performed, including drawings and sketches, installation instructions where appropriate,
model numbers of installed equipment and components, and other details of the work to be performed.
Detailed cost estimates shall be required on Sketch Engineering projects.

Requirement: The Contractor shall develop sketch-engineering designs for construction “in-house” that
fulfill the requirements of the design requests. Designs shall address and fulfill the specific requirements
detailed in the approved Project Management Plan (PMP) including timeliness. All requests for design
services shall be accomplished according to the priorities developed by the CO and fulfill the design
requirements of the requestor as described in the PMP and or other Requirements Documents.

Standard: No deviation from Facilities Engineering Project Management Manual, and the Configuration
Management Manual. Meets quality, timeliness and documentation requirements.


                                                      21
2.6.2   Detailed Design Cost Estimates

Requirement: The Contractor shall:

a. Provide an itemized construction cost estimate with each design review package. A final construction
   cost estimate, based upon the final Government approved design, shall be provided with the final
   design. The final cost estimate shall accurately reflect the costs for work of a similar nature
   competitively bid at the location of the work.

b. Utilize existing Government furnished Means Facilities Construction Cost Data in an electronic
   spreadsheet, or two fixed nodes of existing Government furnished Timberline Electronic Cost
   Estimating software.

Standard: Meets quality, timeliness and documentation requirements.


2.6.3   Design Specifications Production (Category 1)

Introduction: Specifications shall describe all major and minor equipment and systems as appropriate,
in order for a construction bidder to have a complete understanding of the project requirements described
in the design.

Requirement: The Contractor shall:

a. For construction projects that are to be bid by outside construction firms, create new project
   specifications using NASA SPECSINTACT software and text. Each new or edited project
   specification shall be based upon marked-up specifications developed at various stages of design.
   The specification edits shall occur at 60%, 90%, and 100% design and are provided at the appropriate
   design review milestone.

b. Proofread the marked-up specifications before editing begins to ensure an understanding of what and
   how the specification is to be edited. The edited product shall be free from technical and grammatical
   errors. The new or edited project specification shall accurately reflect the marked-up specifications
   and shall have no spelling, sentence structure, or punctuation errors. Specifications shall be complete
   and accurately detail the project. There shall be no more than a 5% increase in total project cost due
   to specification error, omissions, or discrepancies with the design drawings.

c.   Track the number and value of change orders due to errors, omissions or discrepancies among actual
     on-site existing conditions, the design drawings, and the generated specifications.

Standard: Design specification shall meet quality, timeliness and documentation requirements.


2.6.3.1 Preparation, Distribution and Filing of Specifications and Reports

Requirement: The Contractor shall:

a. Develop and implement a numbering system for the tracking of all specifications and reports.

b. Prepare and distribute all specifications and reports.



                                                    22
c.    File all specifications and reports in the Central Engineering File area.

Standard: All requests for specifications and reports shall be fulfilled according to the PMP and shall
meet all quality, timeliness and documentation requirements. All specifications and reports shall be filed
according to the requirements


2.7     Construction Management and Inspection Services

2.7.1     Management of Contractor Administered Construction Sub-Contracts

Introduction: The Contractor shall administer construction sub-contracts for construction activities at
WFF and other remote locations. These services shall include, but not be limited to, soliciting, awarding,
and administering construction contracts

Requirement:       The Contractor shall:

a. Provide supervision of staff, planning, documentation and reporting, preparation of bid packages,
   solicitation of bids, award and administration of subcontracts, and oversight and resolution of warranty
   issues. All subcontracts shall be completed in accordance with the Government approved schedule.

b. Provide a complete record of each subcontract for the Government files within 45 days of project
   completion and acceptance by the Contracting Officer. The record shall comprise a history of the
   contract including a copy of the contract, all original approvals (shop drawings, material samples, and
   tests), construction logs and photographs, vouchers, invoices, inspection records, dig permits, change
   orders, claim, warranties, certification, and acceptance documents.

Standard: All services are completed in accordance with the Government approved schedule, are
completed in a manner that results in no Contracting Officer validated customer complaints and fulfill
documentation requirements.


2.7.1.1 Pre-solicitation Activities

Requirement: The Contractor shall:

a. Check documentation for accuracy, appropriate approvals, proper issuance by Engineering and for
   the reproduction of design documents as required. The Contractor shall be responsible for the
   development, approval, acquisition, and implementation of the project Statement of Work, NASA
   forms 1509 and 1510, material requests, and work requests for construction support.

b. Consider legal, labor, funding and safety requirements and provide necessary resolution of such
   issues.

c.    Quality checks and reproduction are to be completed prior to the pre-bid distribution of documents.
      Development and approval of required documentation shall be completed prior to the pre-solicitation
      conference. Consideration and resolution of issues to be implemented prior to pre-solicitation
      conference.

Standard: Meets quality, timeliness and documentation requirements.


2.7.1.2 Solicitation Activities


                                                        23
Requirement: The Contractor shall:

a. Technically review the solicitation package for accuracy and for development of the anticipated
   construction schedule.

b. Plan and manage the pre-bid conference, documentation and resolution of amendments and GFE
   issues that arise at that time.

Standard: Meets quality, timeliness and documentation requirements.


2.7.1.3 Award Activities

Requirement: The Contractor shall:

a. Management and document the Bid opening process.

b. Develop the Implementation Cost Worksheet (which details design costs, construction cost estimates
   and available funds), Bid Summary, Technical Evaluation and updates to the Construction Report.
   The Contractor shall manage GFE issues and the coordination of the Post-Award conference.

c.   All documentation is to be collected, registered and reported upon within five days. All items,
     excepting the Construction Report, to be developed and presented to the CO within five days of the
     bid opening. GFE issues shall be managed to resolution.

Standard: Meets quality, timeliness and documentation requirements.


2.7.1.4 Construction Activities

Requirement: The Contractor shall:

a. Process and deliver to the CO, all Subcontractor submittals with recommendations for approval or
   disapproval.

b. Review and submit in writing for approval by the CO, the Subcontractor’s Proposed Construction
   Schedule and shall report to the CO regarding the amount of construction completion. The submittal
   review process shall be managed with the goal of minimal impact on the construction effort.

c.   Conduct daily inspections of the project site keeping records of progress and issues in a daily
     construction log.

d. Insure that work is being performed as per approved project plans and specifications and that all
   codes and standards are being met and shall document discrepancies for review by CO.

e. Perform quality control surveillance and document discrepancies for review by CO.

f.   Ensure the approval by the CO of all necessary permits and coordinate all elements of construction
     activities. These include updating construction reports, management of construction costs, Facility
     Change Requests, Material Safety Data Sheets (MSDS) issues, utility outages, safety compliance,
     mishap reporting, Subcontractor access to restricted areas and all related documentation including



                                                     24
     collection of all red-lined drawings. The proposed construction schedule as well as approvals of
     permits and coordination of construction activities shall be addressed daily.

g. Meet with the CO weekly for briefing on status of all projects assigned to the Contractor.

h. Change Requests shall be processed in accordance with Facilities Project Management Manual.

Standard: Meets quality, timeliness and documentation requirements.


2.7.1.5 Contract Closeout Activities

Requirement: The Contractor shall:

a. Collect and distribute, as specified in the construction specifications, all documentation related to the
   construction effort including required NASA forms, redlined drawings, Certificate of Completion
   documents, parts lists, warranties, equipment operations and maintenance manuals, vendor
   submittals and construction logs.

b. Conduct a walk-through inspection of the completed work ensuring the completion, as specified, of all
   components of the subcontract. Inspection reports shall be provided in electronic and hard copy
   format to the CO within one week of completed work.

c.   Conduct a facilities maintenance assessment of all facilities and equipment installed under the
     contract and document in electronic and hard copy format to the CO all findings that will impact the
     operations, life-cycle, and maintainability of the installed systems and equipment.

d. All document collection and distribution shall be complete prior to contract closeout approval. Walk-
   through shall be completed prior to final invoice and contract closeout approval. Written
   documentation shall be distributed to the CO and filed regarding completion of walk-through and
   resolution of all punch-list items.

Standard: Meets quality, timeliness and documentation requirements.


2.7.2    Construction Management for Government Procured Construction Contracts

2.7.2.1 Pre-Solicitation Activities

Requirement: The Contractor shall:

a. Check documentation for completeness and for appropriate approvals and issuance by Engineering.

b. Be responsible for the reproduction of design documents.

c.   Develop a complete Statement of Work synopsis.

d. Develop and implement the construction management Work Request as required.

e. Quality checking is to be completed prior to the pre-bid distribution of documents. Reproduction is to
   be completed prior to the pre-bid distribution of documents. Work Requests shall be completed prior
   to solicitation.




                                                     25
Standard: Meets quality, timeliness and documentation requirements.


2.7.2.2 Solicitation Activities

Requirement: The Contractor shall:

a. Review technical portions of the solicitation package for accuracy and return any relevant comments
   to the CO.

b. Attend the pre-bid conference and document the details of the meeting, any proposed amendments
   and details of GFE issues to the CO.

c.   Attend the post-award conference and assist in the orientation of the accepted bidder. Documentation
     of all meetings shall be delivered to the CO within 48 hours of meeting.

d. Review shall be completed prior to solicitation and all outstanding issues shall be managed to
   resolution.

Standard: Meets quality, timeliness and documentation requirements.


2.7.2.3 Construction Activities

Requirement: The Contractor shall:

a. Coordinate the processing of all Contractor submittals including approvals by designated reviewers.

b. Insure the approval of all necessary permits by Authority Having Jurisdiction (AHJ).

c.   Insure that work is being performed as per approved project plans and specifications and that all
     codes and standards are being met. Discrepancies shall be documented and resolution
     recommended. The Contractor shall conduct daily inspections of the project site keeping records of
     progress and issues in a daily construction log available for review.

d. Perform quality control surveillance and document discrepancies.

e. Coordinate elements of construction activities including updating construction reports, change
   requests, MSDS issues, utility outages, permits, Contractor access to restricted areas and all related
   documentation including construction Contractor’s issuance of completed redlined drawings within
   one week of completion of construction activities.

e. Meet with the CO weekly for briefing on the current project status.

g. All requirements of the Facilities Engineering Project Management Manual shall be adhered to.

h. The submittal review and all other related processes shall be managed with the goal of minimal
   impact on the construction effort.

i.   All construction management requirement shall be addressed daily.

j.   Change Requests shall be processed in accordance with Facilities Project Management Manual.




                                                    26
k.    The requirement for briefing on current project status shall be addressed at a minimum of once
      weekly.

Standard: Meets quality, timeliness and documentation requirements.


2.7.2.4 Contract Closeout Activities

Requirement: The Contractor shall:

a. Collect and distribute to the CO, all documentation related to the construction effort as defined in the
   construction specification and including required NASA forms, redline drawings, contract close-out
   documents, parts lists, warranties, equipment operations and maintenance manuals, submittals and
   construction logs.

b. Conduct a walk-through inspection of the completed work ensuring the completion, as specified, of all
   components of the contract. Appropriate documentation shall be integrated into the FIS.

c.    Document collection and distribution shall be completed prior to contract closeout approval. Walk-
      through shall be completed prior to final invoice and COC approval.

Standard: Meets quality, timeliness and documentation requirements.


2.8 Surveying

Requirement: The Contractor shall:

a. Perform surveying services for both NASA and Resident Agencies utilizing an electronic total station
   and a global positioning system. Services shall include interfacing with customer to clarify project
   requirements, determination of best method for data capture, field surveying, data processing, and
   mapping of captured data.

b. All captured data shall be provided within the timeframe agreed to by the CO, in an electronic format
   compatible with the FMB CAD software and the Geographic Information System and shall meet the
   requirements of the CAD Standards Manual.

Standard: Meets quality, timeliness and documentation requirements.


2.9       NAVY Facilities Planning and Real Property Record Support (Category 1)

Requirement: The Contractor shall:

a. Provide an annual report, in electronic and hardcopy format, which evaluates and compares new
   facility requirements against existing assets and provides planning recommendations based on Navy
   Shore Facilities Planning System (SFPS) guidance documentation and current Navy mission
   requirements. This report shall be provided in conjunction with the space utilization plan, which is
   addressed in paragraph 2.2.9.

b. Develop new and maintain the existing database of Basic Facility Requirements (BFR).




                                                     27
c.   Prepare appropriate project documentation for Navy projects, greater than $300,000, in accordance
     with OPNAVINST 11010.20 (series) and NAVFACINST 11010.44 (series).

d. Prepare new and modify existing property records (PR’s) for Navy facilities.

e. Prepare modifications to existing property records upon completion of any one time improvement or
   modification greater than $5,000. A complete list of existing Navy Property Records is available in the
   library.

f.   Prepare all modifications to existing PR’s, by redlining a copy of the current PR for government
     approval.

Standard: Meets quality, timeliness and documentation requirements. Support and documentation
provided complies with OPNAVINST 11000.16(series), OPNAVINST 11010.20(series), NAVFACINST
11010.44(series), NAVFAC P-80, NAVFAC P-78, applicable industry standards and other appropriate
planning guidance.




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3.0 FACILITIES OPERATIONS AND MAINTENANCE

3.1     General Information

The Contractor shall provide broad and comprehensive support in facilities operation and maintenance
basic requirements and Service Request.

Service Request includes work less than $2,500 or as approved by the CO. The work includes the
planning, estimating, and furnishing of the services required for the satisfactory completion of the Service
Request requirements.

Open flame work will not be permitted unless the Contractor obtains prior clearances from the safety
office.

All work shall be accomplished at the Wallops Flight Facility, Wallops Island, VA, inclusive of the Main
Base, Island, and Tenant facilities located on or adjacent to these locations. The Island includes the
Mainland connected by the Causeway. Temporary assignments at remotely located worldwide sites may
also be required.

The Contractor shall supply all parts, components, and materials/supplies in the execution of the
requirements of this section of the SOW. The items supplied shall be new or factory reconditioned parts
and components. All replacement units, parts, components and materials/supplies used in the
performance of the requirements shall be compatible with that existing equipment on which it is to be
used; shall be of equal or better quality than original equipment specifications; and shall comply with the
applicable contract specifications. All mechanical parts procured for use at WFF shall adhere to NASA
Management Instruction 5320.7, Basic Policy for Mechanical Parts Control, which establishes the policy
for controlling the selection, testing, and tractability of mechanical parts. As a minimum, the following part
types are considered under the provisions of this instruction: bearings, washers, rivets, rings, spacers,
studs, pins, valves, springs, and threaded fastening devices. Parts and components, once installed in the
Government facility, become Government property. Items not listed in the technical specifications shall be
of acceptable industrial grade and quality. If the original manufacturer has updated the quality of parts for
current production, parts supplied under this contract shall equal or exceed the updated quality. The
Contractor shall retain the parts replaced for at least 10 working days after completion of the job and make
these parts readily available for inspection by the Contracting Officer upon request. The Contractor shall
obtain and maintain manufacturer's operating instructions and maintenance manuals on all new
equipment installed by the Contractor. These documents shall become property of the Government and
shall be turned into the Contracting Officer within five working days after completion or termination of the
contract.


3.2     General Requirements

3.2.1   Operations, Maintenance & Repair

Introduction: This section of the contract includes but is not limited to the operation, maintenance, and
repair of all facilities and equipment, including but not limited to air conditioning/refrigeration, ground water
remediation, utility services, electrical distribution systems, central steam generating, water and
wastewater plants, and all their connecting distribution systems; independent boilers and furnaces; all
equipment and personnel elevators and lifting devices; and obstruction lights.

Within ten calendar days following award of this contract, the CO will provide the Contractor with a list of
Facility Operations Managers (FOM).




                                                       29
Requirement: The Contractor shall:

a. Furnish all labor, supervision, tools, materials, incidental engineering, transportation, and
   management necessary for the operations, maintenance, and repair of buildings and structures,
   related systems and equipment, and for the provision of other miscellaneous services issued under
   task orders.

b. Perform PM and PT&I in accordance with existing requirements specified in the CMMS. Within 120
   days of contract startup the Contractor shall propose any changes in the existing schedules to the CO
   for approval.

c.   Implement all necessary work control procedures to receive, record, and ensure timely processing of
     work requirements, as well as to permit tracking of work in progress.

d. Plan, estimate, and schedule work to assure material, labor, and equipment are available to complete
   work requirements within the specified time limits and in conformance with the quality standards.

e. Assure all requests are logged daily and entered into the CMMS. Service Requests must be
   approved by the CO prior to implementation.

f.   Schedule and arrange work so as to cause the least interference with normal occurrence of WFF
     business and mission, particularly, in areas critical to mission support activities. Only in cases
     involving the threat of personal injury or equipment failure, shall equipment in mission critical areas be
     shut down without prior approval of the CO. Whenever such emergencies occur, the CO shall be
     notified immediately. The Contractor shall notify the FOM of any work to be performed in a building
     under the manager’s control that would tend to disrupt the conduct of normal Government business.
     The Contractor shall notify the FOM at least two working days in advance of such scheduled work.
     Notification shall include the location of the work, type of work to be done, and the estimated
     completion date. The Contractor shall reschedule any work that the CO deems necessary to avoid
     unacceptable disruptions in the Government's business.

g. Provide verbal status reports when requested by the CO. The status of any item of work must be
   provided within one hour of the inquiry during regular working hours, and within three hours after
   regular working hours.

h. Record in the CMMS database all work accomplished including a descriptive narrative and labor
   hours, material used and its cost, and completion date.

i.   Establish, implement and maintain a proactive quality control program that includes the Navy
     inspection standard MO 322. The Contractor’s Quality Control (QC) Plan shall reflect and incorporate
     the quality processes and quality management practices submitted in the technical proposal.

j.   Regardless of the type of work, i.e., trouble call, service request, etc. the Contractor is responsible for
     sustaining feed back and direct contacts with all customers. To promote good customer relations, the
     Contractor shall strive to ensure that in each case there is a complete mutual understanding of each
     work order's description of work, cost estimate, scheduling and access requirements; and that the
     quality level desired - and that to be delivered - are the same. The Contractor shall keep customers
     advised of any interference problems or necessary changes in the work, preferably in advance, and
     shall notify the customer and FOM within 10 days when the work is completed. A joint
     Contractor/FOM walk-through final inspection of the work is highly desirable in customer visible areas.
     The Contractor shall work with FOM’s in accordance with paragraph 3.2.1.f.




                                                       30
k.    Maintain the WFF Facilities Condition Assessment Program. This program is in an electronic
      database and shall be maintained up-to-date at all times. The Contractor shall utilize PT&I and PM
      data; operator, user, and FOM inputs; Construction of Facilities (CoF) and Center Funded Rehab &
      Mod program data; and specific facility condition inspections in keeping the assessment program
      current.

Standard: Work control center established and operating in accordance with requirements. Work
completion recorded in accordance with requirements. PM and PT&I performed in accordance with
existing schedule. All work documented and accomplished within time specified in requirements.


3.2.2     Computerized Maintenance Management System (CMMS)                        (Category 2)

Introduction: The existing WFF Computerized Maintenance Management System (CMMS) is
manufactured by MAXIMO and consists of a set of computer software modules and equipment databases
containing facility data with the capability to process the data for facilities maintenance management
functions.

Requirement: The Contractor shall operate the GFE computer maintenance management system
(CMMS) to provide work management/cost reports, manage the preventive maintenance program, record
condition assessment data, accumulate necessary data and prepare Headquarters and WFF Metrics,
enter and track trouble calls and other work such as repairs service request etc., and other on going
reports. All maintenance data entered in the CMMS is Government property and must be turned over to
the Contracting Officer within five calendar days after contract completion.

Standard: Project data entered in the CMMS per the requirement, and reports provided as requested.
The Contractor shall comply with the NPG 8831.2, NASA Facilities Maintenance Management Guide.

3.3      Electric

3.3.1     High Voltage 12,470 – 7200 Volts

Introduction: Six CONECTIV Power Delivery aerial distribution power lines provide electricity to WFF.
The operating voltage delivered by the electric utility is 12,470 – 7200 volts 3 phase 4-wire system. Five
aerial distribution power lines provide electricity for the Main Base. One aerial distribution power line
provides electricity for the Mainland and Island. The electrical distribution system at WFF is an aerial and
underground system. The aerial section of the system at the Main Base consists of 2 electric utility poles
and 1 steel structure. The aerial section of the system at the Mainland and Island consists of 2 electric
utility poles. The remaining electric distribution system at both locations is an underground system either
encased in raceways or is direct buried. The 15KV electrical distribution system is defined to include, but
is not limited to: 15KV power VAC circuit breakers (to 1200 amps), protective relays, manually operated
pad mounted switches (oil, air and SF6 gas type), pad mounted transformers, 15KV voltage regulators (to
12MVA), capacitors, 15KV single conductor cable, splices, terminations, lightning arresters, potential and
current transformers, fuses and associated hardware.


Requirement: The Contractor shall:

a. Provide for the operation, maintenance and repair (24 hours per day, 7 days per week) of the WFF
   15KV electrical distribution system.

The Contractor shall comply with the following:


                                                     31
     (1) Two-Person Safety Rule. In the following situations the Contractor shall provide at least two (2)
         persons to work together – one (1) person, trained to recognize electrical hazards, shall be
         delegated to watch the movements of the other(s) doing the work so that the other(s) can be
         warned if they get dangerously close to live conductors or perform other unsafe acts and so that
         they can be assisted by that person in the case of an accident:

              (a)   Work on energized overhead lines, bus and switchgear.
              (b)   Work in energized substations.
              (c)   Work at remote or isolated locations.
              (d)   Work at night or during inclement weather conditions.
              (e)   Work involving handling energized conductors or apparatus.
              (f)   Confined space entry.

b. Operate and maintain the electrical systems and their associated components as defined herein and
   as recommended by the manufacturer. Contractor personnel working with and around high voltage
   distribution systems shall be trained, experienced and certified to work with them. The workmanship
   for new construction and renovation shall meet, as a minimum, the requirements as specified by the
   National Electrical Code (NEC) and applicable IEEE standards. The Contractor shall schedule and
   obtain approval from the CO for electrical power outages.

c.   The overall quality of any repair, including materials, shall comply with the applicable SPECSINTACT
     and it’s referenced codes and standards. Work shall be comparable to the original construction
     quality for the system or unit and shall be made in such a manner as to assure a safe and reliable
     electrical system.

d. Comply with the National Electric Code, NASA Goddard Safety and Health Program Plan (latest
   edition) and NASA Goddard Space Flight Center Electrical Safety Policy Manual.

Standard: Work performed on time in accordance with requirements and quality standards.


3.3.2      High Voltage 2400 – 1300 Volts

Introduction: The 2400--1300 volt distribution system is a 3 phase 4 wire underground (concrete
encased raceways and direct buried) electrical distribution system that provides electricity to the airfield
lighting system and 9 other sites located on the Main Base. The 2.4KV electrical distribution system is
defined to include, but is not limited to: manually operated pad mounted switches (air type), pad mounted
transformers, 5KV single conductor cable, splices, terminations, grounding, lightning arresters, constant
current regulators, fuses, relays, control circuits and associated hardware.

Requirement: The Contractor shall:

a. Provide for the operation, maintenance and repair (24 hours per day, 7 days per week) of the WFF
   2.4KV electrical distribution system.

b. Comply with the following:

     (1)     Two-Person Safety Rule. In the following situations the Contractor shall provide at least two
             (2) persons to work together – one (1) person, trained to recognize electrical hazards, shall be
             delegated to watch the movements of the other(s) doing the work so that the other(s) can be
             warned if they get dangerously close to live conductors or perform other unsafe acts and so
             that they can be assisted by that person in the case of an accident:



                                                      32
           (a)   Work on energized overhead lines, bus and switchgear.
           (b)   Work in energized substations.
           (c)   Work at remote or isolated locations.
           (d)   Work at night or during inclement weather conditions.
           (e)   Work involving handling energized conductors or apparatus.
           (f)   Confined space entry.

c   Operate and maintain the electrical systems and their associated components as defined herein and
    as recommended by the manufacturer. Contractor personnel working with and around high voltage
    distribution systems shall be trained, experienced and certified to work with them. The workmanship
    for new construction and renovation shall meet, as a minimum, the requirements as specified by the
    National Electrical Code (NEC) and applicable IEEE standards. The Contractor shall schedule and
    obtain approval from the CO for electrical power outages.

d. The overall quality of any repair, including materials, shall comply with the applicable SPECSINTACT
   and it’s referenced codes and standards. Work shall be comparable to the original construction
   quality for the system or unit and shall be made in such a manner as to assure a safe and reliable
   electrical system.

e. Comply with the National Electric Code, NASA Goddard Safety and Health Program Plan (latest
   edition) and NASA Goddard Space Flight Center Electrical Safety Policy Manual.

Standard: Work performed on time in accordance with requirements and quality standards.


3.3.3   Service Entrance Systems to 600 Volts

Introduction: The system which provides a current path for service entrance between the facility
transformer secondary bushings or subfeed from another source/facility and the facility main
disconnecting means. Service entrance systems are defined to include, but not limited to: air or
sandwiched busduct, busway, cablebus, multiplex conductor assemblies, conduit/wire systems, busbar
(straight lengths, elbows, tee’s, tap boxes, etc.) tap boxes, power takeoffs, plugs, multi-conductor cable,
housings, insulation, hangers and associated hardware.

Requirement: The Contractor shall:

a. Provide for the operation, maintenance and repair of the service entrance systems located at WFF.

b. Comply with the National Electric Code, NASA Goddard Safety and Health Program Plan (latest
   edition) and NASA Goddard Space Flight Center Electrical Safety Policy Manual.

Standard: Work performed on time in accordance with requirements and quality standards.


3.3.4   Main Disconnecting Means To 600 Volts

Introduction: The main disconnecting means is a device, group of devices, or other means by which the
conductors of a circuit can be disconnected from their source of power. The main disconnecting means is
comprised of 240/120, 208/120 and 480/277 volt systems. The main disconnecting means is defined to
include, but not limited to: Switchboards (indoor and outdoor type), metal clad switchgear, motor control
centers, load centers, meters, meter enclosures and wiring, molded case circuit breakers, fuses,




                                                     33
receptacles, distribution panels and their components for voltage transformation, grounding components,
conduit/wire systems, protective relays and associated hardware.

Requirement: The Contractor shall:

a. Provide operations, maintenance and repair of all main disconnecting means located at WFF.

b. Comply with the National Electric Code, NASA Goddard Safety and Health Program Plan (latest
   edition) and NASA Goddard Space Flight Center Electrical Safety Policy Manual.

Standard: Work performed on time in accordance with requirements and quality standards.


3.3.5   Secondary Distribution Equipment to 600 Volts

Introduction: The secondary distribution electrical equipment at WFF is comprised of 240/120, 208/120
and 480/277 volt distribution, protection and switching equipment. Secondary distribution equipment is
defined to include, but not limited to: Switching, interruption, control, metering, protective and regulating
devices, together with their supporting structures, conductors, electrical interconnections and accessories,
grounding, bus, bus supports, heaters, protective devices, enclosures, busbars and terminal connections,
disconnects, fuses, contactors, motor overload relays, pilot and miscellaneous control devices, interlocks
and associated hardware. Examples of these systems are switchboards, metal clad switchgear, motor
control centers, load centers, meter panels or centers, molded case circuit breakers, distribution panels,
metering, control circuits, circuit switching and system protection in the secondary electrical distribution
system other than service entrance equipment.

Requirement: The Contractor shall:

a. Provide for the operation, maintenance and repair of all secondary electrical distribution equipment
   located at WFF.

b. Comply with the National Electric Code, NASA Goddard Safety and Health Program Plan (latest
   edition) and NASA Goddard Space Flight Center Electrical Safety Policy Manual.

Standard: Work performed on time in accordance with requirements and quality standards.



3.3.6   Emergency Power Backup Systems

Introduction: These are systems which serve as an emergency source for supplying electrical power
loads in the event of a service interruption or loss of electrical power. Emergency power backup systems
are defined to include, but not limited to: Storage batteries, stationary and mobile electric generator sets,
uninterruptible power systems (UPS) (energy storage batteries, rectifiers, inverters and associated
controls), transfer switching devices, relay synchronizing, protective and auxiliary devices, alarms, control
devices and systems, conductors, wiring components, grounds and associated hardware.

Requirement: The Contractor shall:

a. Provide for the operation, maintenance and repair of all emergency power backup systems located at
   WFF to insure that emergency backup power is available and operational upon failure or outage of the
   normal source.




                                                     34
b. Maintain all fixed-mounted UPS systems. The Contractor shall inspect each UPS system every 90
   calendar days. The inspection shall include battery fluid level, leaks, cracks, and deterioration, test for
   specific gravity and voltage output as well as system current and voltage harmonic content, harmonic
   content of the ground and neutral currents, noise levels, static switch operation, switch closing time,
   battery bank current, and voltage output. The Contractor shall test all items under a simulated
   emergency. All defective batteries shall be replaced. The Contractor shall retain all inspection and
   test reports and enter the data, in a format approved by the CO, into the CMMS within one (1)
   calendar day after the test so that the CO can retrieve the information easily and promptly.

c.   Comply with the National Electric Code, NASA Goddard Safety and Health Program Plan (latest
     edition), NASA Goddard Space Flight Center Electrical Safety Policy Manual and industry standards.

Standard: Work performed on time in accordance with requirements and quality standards.


3.3.7   Lightning Protection Systems

Introduction: That system which comprises the lightning protection systems for all buildings and
structures including electrical substations, towers, masts and antennas. Lightning protection systems are
defined to include, but not limited to: Arresters, air terminals, shielding systems, overhead static wires,
ground wires, ground rods, grids, plates and associated hardware.

Requirement: The Contractor shall:

a. Provide for the inspection, maintenance and repair of all WFF lightning protection systems semi-
   annually.

b. Comply with National Electric Code, and ANSI/IEEE requirements.

Standard: Work performed on time in accordance with requirements and quality standards.


3.3.8   Obstruction and Warning Lighting Systems

Introduction: These systems comprise the aircraft and watercraft warning lighting system on towers,
antennas, masts and bridges located at WFF. Obstruction and warning lighting systems are defined to
include, but not limited to lamps, reflectors, globes, ballasts, timers, controls, fixture mounting systems,
conduits, wiring and associated hardware.

Requirement: The Contractor shall:

a. Provide for the operation, maintenance and repair of all WFF obstruction and warning lighting
   systems.

b. Comply with National Electric Code, and FAA requirements.

Standard: Work performed on time in accordance with requirements and quality standards.


3.3.9   Airfield Lighting System. 2400 – 1300 Volts

Introduction: The airfield lighting system provides lighting for aircraft operations. The airfield lighting
system is defined to include, but not limited to: Taxiway lighting, runway lighting, REIL lighting (runway end


                                                      35
identification lights), PAPI lighting (precision approach path indicator), runway identification signs, vehicle
warning crossing lights, recessed runway and taxiway lighting, rotating beacon, tetrahedron, 5KV single
conductor cable, metal transformer vaults and covers, transformers, lighting fixture mounts, splices,
connectors, constant current regulators, arresters, switches, control systems and wiring, relays and
associated hardware.

Requirement: The Contractor shall:

a. Provide for the operation, maintenance and repair of the airfield lighting system.

b. Comply with the National Electric Code, NASA Goddard Safety and Health Program Plan (February
   1997) and NASA Goddard Space Flight Center Electrical Safety Policy Manual, FAA requirements.

Standard: Work performed on time in accordance with requirements and quality standards.


3.3.10 Exterior Lighting Systems to 600 Volts

Introduction: The exterior lighting systems provide lighting for: Roadways, parking areas, aircraft
hangers, building entrances/exits, safety, and security located at Wallops Flight Facility. Exterior lighting
systems is defined to include, but not limited to: lamps, reflectors, lens, fixture mounting assemblies,
ballasts, poles (concrete and wood), conductors, conduit, control devices (photocells and timing devices),
circuit breakers, fuses, switches, contactors and associated hardware.

Requirement: The Contractor shall:

a. Provide for the operation, maintenance and repair of all WFF exterior lighting systems.

b. Comply with the National Electric Code, NASA Goddard Safety and Health Program Plan (February
   1997) and NASA Goddard Space Flight Center Electrical Safety Policy Manual.

Standard: Work performed on time in accordance with requirements and quality standards.


3.3.11 Interior Lighting Systems to 600 Volts

Introduction: These systems comprise the building or facility interior general area lighting from the panel
board to the end user. The interior lighting system is defined to include, but not limited to: fixtures, lamps,
ballasts, reflectors, lens, diffusers, fuses, switches, circuit breakers, mounting assemblies, conductors,
conduit, controls and associated hardware.

Requirement: The Contractor shall:

a. Provide for the operation, maintenance and repair of all WFF interior lighting systems.

b. Comply with the National Electric Code, NASA Goddard Safety and Health Program Plan (February
   1997) and NASA Goddard Space Flight Center Electrical Safety Policy Manual.

Standard: Work performed on time in accordance with requirements and quality standards.


3.3.12 Emergency Lighting Systems to 600 Volts



                                                       36
Introduction: These systems provide life safety lighting including, but not limited to: emergency lighting
units, exit lighting, stairwell and egress lighting. Emergency lighting systems must energize automatically
upon loss of normal utility power or normal lighting. Light levels must be maintained to provide enough
illumination to allow safe egress from the areas involved. Emergency lighting systems are defined to
include, but not limited to: lamps, reflectors, ballasts, lens, diffusers, emergency power supplies, batteries,
conduit, wiring and associated hardware.

Requirement: The Contractor shall:

a. Provide the operation, maintenance and repair of all WFF emergency lighting systems/fixtures.

b. Comply with the National Electric Code, NASA Goddard Safety and Health Program Plan (February
   1997) and NASA Goddard Space Flight Center Electrical Safety Policy Manual.

Standard: Work performed on time in accordance with requirements and quality standards.


3.4     Electronic Control Systems

3.4.1    Fire Detection System

Introduction: The alarm systems for fire detection are located at various facilities through out Wallops
Flight Facility (WFF). Fire detection systems are defined to include, but are not limited to: fire protection
system central alarm receiver, interface devices, fire alarm control panels, initiating devices, audible alarm
devices, visual alarm devices, signaling circuitry, cable, auxiliary relays and devices, annunciator panels
and associated hardware.

Requirement: The Contractor shall:

a. Provide 24 hours per day, 7 days per week operation, with maintenance and repair of fire detection
   systems during normal working hours. The Contractor shall respond to after hour trouble calls as
   required by the National Fire Protection Association Code (NFPA).

b. Comply with all applicable NFPA, National Electric Code and NASA Safety Standard for Fire
   Protection (NSS 1740.11)

Standard: Work performed on time in accordance with requirements and quality standards.


3.4.2    Fire Protection Systems.

Introduction: The facility water, halon, carbon dioxide and FM-200 fire protection systems are located in
various facilities through out WFF. Fire protection systems include, but are not limited to: piping, valves,
sprinkler heads, booster pumps, wet pipe sprinkler systems, dry pipe sprinkler systems, air compressors,
deluge systems, flow switches, tamper switches, pipe hangers and supports, fire hydrants, diesel and
electric fire pumps and associated hardware.

Requirement: The Contractor shall:

a. Provide 24 hours per day, 7 days per week operation, with maintenance and repair of fire protection
   systems during normal working hours. The Contractor shall respond to after hour trouble calls as
   required by the NFPA Code.




                                                      37
b. Comply with all applicable NFPA, National Electric Code and NASA Safety Standard for Fire
   Protection (NSS 1740.11)

Standard: Work performed on time in accordance with requirements and quality standards.


3.4.3   Security Systems

Introduction: The alarm systems for security are located in various facilities through out WFF. Systems
include, but are not limited to: power supplies, secure access switches, motion detectors, balance
magnetic switches, capacitance detectors, vibration detectors, control panels, raceways, wiring and
associated hardware.

Requirement: The Contractor shall:

a. Provide 24 hours per day, 7 days per week operation, with maintenance and repair of security
   systems during normal working hours. The Contractor shall respond to after hour trouble calls as
   required by the NASA Security Handbook (1620.3).

b. Comply with all applicable National Electric Code and NASA Security Handbook (1620.3)
   requirements.

Standard: Work performed on time in accordance with requirements and quality standards.


3.4.4   Energy Management and Control System (EMCS) (Category 2)

Introduction: The energy management and control system (EMCS) is a distributed network of stand
alone controls, which interface with two control consoles for monitoring and operator adjustment. The
system is used to control and monitor a wide variety of equipment and processes. The EMCS central
consoles serve as the central control point for real time monitoring, operation and management of facility
systems and utilities throughout WFF. The EMCS is Johnson Controls Inc. METASYS, 9.01 version. The
EMCS is connected to and controls building HVAC systems and monitors potable wells, sewage lift
stations and electrical power. The system is defined to include, but not limited to: Network control
modules, modem racks, RS485 racks, DX-9100 controllers, XT-9100 controllers, unitary controllers, air
handling unit controllers, variable air volume controllers, DS-8500 controllers, electric power monitors,
circuit integrators, radar frequency controllers, keyboards, monitors, printers, tape/disk drives, power
protection devices, software, instrumentation, signal cables/wiring, telecommunications links, and
associated equipment.

Requirement: The Contractor shall:

a. Provide 24 hours per day, 7 days per week operation, with maintenance and repair of the EMCS
   during normal working hours. The Contractor shall respond to after hour trouble calls in accordance
   with Section 3.2.3 (Trouble Desk). The Contractor shall provide the necessary support for factory
   upgrading of software and the addition of monitoring/control points in new facilities or systems
   throughout WFF. The Contractor shall provide staffing for the operation of all consoles, perform
   database management, backup to protect the software, real time management and notification of site
   utility outages/activities.

b   Comply with NPG 8831.2, NASA Facilities Maintenance Management Guide.

Standard: Work performed on time in accordance with requirements and quality standards.


                                                    38
3.5      Mechanical

3.5.1    Heating, Ventilation, & Air Conditioning, and Refrigeration

Introduction: Heating, ventilation, & air conditioning (HVAC) and refrigeration systems include various
types of equipment ranging from small water coolers to a 600-TON chill water loop system. The
Contractor shall maintain all exhaust fans, which include but are not limited to those fans monitored by
GSFC Industrial Hygienist. The inventory consists of more than 1200 serviceable air conditioning and
refrigeration units and components that include but are not limited to: Air handing units, package a/c units,
heat pumps, window a/c units, cold food bars, ice machines, refrigerators, chillers, pumps, dehumidifiers,
humidifiers, motors, electronic air cleaners, freezers, control panels, cooling towers, exhaust fans and air-
compressors.

Requirement: The Contractor shall:

a. Maintain, service and repair all commercial and domestic air conditioning systems, units, and
   associated components relative to providing exhaust, climate control and/or refrigeration.

b. Comply with all Federal requirements in maintaining, servicing, repairing and disposing of equipment
   containing CFC and HCFC (ozone depleting substances) refrigerants.

c.    Comply with equipment manufacturer specifications, National Building/Electrical/Plumbing Codes,
      Federal, State, NASA and local regulations.

Standard: Work performed on time in accordance with requirements and quality standards.



3.5.2    Mobile Cranes & Rigging

Introduction: Mobile Cranes include but are not limited to hydraulic rough terrain and truck cranes up to
65 ton capacity and conventional track crawler cranes up to 100 ton capacity.

Requirement: The Contractor shall:

a. Perform specialized rigging and load lifting in support of O&M requirements and customer/tenant
   requirements.

b. Also perform routine inspection, testing, maintenance, repairs and general preventive maintenance
   procedures on mobile and rigging equipment during normal working hours and on 24-hour call-in
   basis.

c.    Comply with the NASA Safety Standard for Lifting Devices and Equipment, NSS/GO-1740.9 and all
      applicable OSHA, ANSI and PCSA requirements.

Standard: Work performed on time in accordance with requirements and quality standards.


3.5.3    Fixed Cranes



                                                     39
Introduction: Fixed cranes include all overhead bridge, monorail, and chain hoists permanently installed
in a fixed location.

Requirement: The Contractor shall:

a. Perform specialized rigging and load lifting in support of O&M requirements and customer/tenant
   requirements.

b. Perform routine inspection, testing, maintenance, repairs and general preventive maintenance
   procedures on all WFF fixed cranes during normal working hours and on 24 hour call-in basis.

c.   Comply with the NASA Safety Standard for Lifting Devices and Equipment, NSS/GO-1740.9 and all
     applicable OSHA standards.

Standard: Work performed on time in accordance with requirements and quality standards.


3.5.4   Elevators

Introduction: This section includes all personnel and service elevators located at WFF.

Requirement: The Contractor shall:

a. Maintain, service, perform P/M and inspect all elevators at WFF.

b. Comply with the NASA Safety Standard for Lifting Devices and Equipment, NSS/GO-1740.9,
   manufacturers’ recommendations, OSHA and NASA safety standards.

Standard: Work performed on time in accordance with requirements and quality standards.


3.5.5   Heavy Equipment

Introduction: The Contractor shall provide operations and maintenance of specialized heavy equipment
including but not limited to: Backhoes, front end loaders, excavators, bulldozers, motor graders, runway
sweepers, vibratory compactors, dump trucks with snow plow and spreader capabilities and other various
construction type equipment.

Requirement: The Contractor shall:

a. Operate WFF specialized heavy equipment. The Contractor shall provide general equipment
   maintenance and repairs. This requirement may occur during normal working hours, on 24 hour call
   in basis, and at on-site and off-site projects.

b. All equipment shall be maintained and inspected in conformance with all applicable industry and
   manufacturer standards and recommendations. Equipment shall be operated using the utmost safety
   precautions. Unscheduled response time shall be in accordance with trouble call requirements.

Standard: Work performed on time in accordance with requirements and quality standards.


3.5.6   Welding


                                                   40
Introduction: Welding activities include but are not limited to welding of carbon steel, aluminum and
stainless steel. Work is performed in the field and in the shop area.

Requirement: The Contractor shall:

a. Provide welding services as required for the operation and maintenance of WFF and for
   tenants/customers.

b. Promptly with all applicable OSHA and ANSI safety standards. The Contractor shall supply welding
   services up to and including Section IX of the ASME Boiler and Pressure Code.

Standard: Work performed on time in accordance with requirements and quality standards.


3.6     Other Facility Systems

3.6.1   Structural

Introduction: Other facilities include the interior and exterior of buildings, and miscellaneous facilities
components. Components include but are not limited to pavement, sidewalks, towers, concrete pads,
parking areas, fencing, and retaining walls.

Requirement: The Contractor shall:

Maintain and repair facilities systems and components. Work performed shall ensure safe, reliable, and
available facilities and shall comply with the NPG 8831.2, NASA Facilities Maintenance Management
Handbook and BOCA standards.

a.      Carpentry: Carpentry work shall include the internal and external maintenance and repairs of
        approximately 500 structures and components. This includes, but is not limited to, doors,
        windows, floors, ceilings, finish trim, hardware, roofs, and exterior finishes.

b.      Masonry: Masonry work shall include the interior and exterior repair and maintenance of
        approximately 500 structures and components and approximately 650,000 sq. yds. of paved
        surfaces. This includes, but is not limited to, concrete pads, sidewalks, brick structures,
        foundations, pavement, concrete cutting and runway repair.

c.      Painting/Finishing/Coating: Painting work shall include, but is not limited to, the interior and
        exterior of approximately 500 structures and components, and 15 towers. Work includes
        preparation of surfaces, application of a wide variety of coatings and finishes, and fabrication of
        signage. Coatings shall be applied to walls, floors, ceilings, trim, roofs, building exteriors, runway
        and parking surfaces.

d.      Cabinetmaking: The cabinetmaker shall fabricate a wide variety of custom cabinets and building
        components. These shall include, but not limited to, desks, countertops and cabinets, frames,
        plaques, bookends, and custom built jogs and cases.

e.      Sheetmetal: The sheetmetal mechanic shall fabricate and modify sheetmetal components. This
        work is in support of all trades and includes but is not limited to ductwork flashings, trims,
        ventilation assemblies, and structural components.

Standard: Work performed on time in accordance with requirements and quality standards.


                                                      41
3.6.2     Mechanical Operated Doors

Introduction: There are 4 sets of Aircraft Hanger Doors and 175 mechanically operated overhead doors
located at WFF.

Requirement: The contractor shall maintain, service, perform PM, and repair or replace damaged
equipment or components on all mechanical operated doors. The PM and service shall be performed on
a regular basis as determined by the manufacturer’s requirements.

Standard: Work performed on time and in accordance with requirements and quality standards.

3.6.3     Air Compressors (non-HVAC type)

Introduction: There are specialized air compressors and dryer systems used at WFF to provide, but not
limited to, regular shop air, paint spraying air, pneumatic controls, hydraulic controls, etc.

Requirement: The contractor shall provide PM procedures, maintenance and repairs and replacement of
units or components as needed to maintain compressor and dryer systems in working order.

Standard: Work shall be performed to meet all ANSI and NASA standards for air compressor systems
and shall meet quality standards.

3.6.4     Seawall Maintenance and Repair

Introduction: Wallops Island has approximately 4 miles of armor stone seawall.

Requirement: The contractor shall use heavy equipment as needed to maintain and repair the seawall
and seawall access roads.

Standard: Work shall be performed on time and in accordance with requirements and quality standards.

3.7       Utilities

3.7.1     Central Steam Plant

Introduction: The central steam plant houses 3 boilers ranging from 500HP to 700HP providing steam to
29 buildings. Equipment to be maintained includes but is not limited to boilers, pumps, valves, steam
lines, etc. Historically, the after hours trouble desk and EMCS monitoring terminal has been located in the
Central Heating Plant.

Requirement: The Contractor shall:

a. Operate the central steam plant on a 24 hour per day, 7days per week schedule for approximately 2l5
   days per year from early fall to late spring.

b     Furnish all labor, supervision, tools, materials, transportation, and management necessary for the
      operation, monitoring, preventive maintenance, trouble calls, repair and overhaul of the Central Steam
      Plant (Building D-8) equipment, associated steam distribution and condensate return systems.

c     Comply with all codes and regulations prescribed by the Navy Facilities Engineering Command,
      Atlantic Division, in NAVFAC-MO-205, Central Heating and Steam Electric Generating Plants,



                                                     42
    Volumes l through 5; and NAVFAC-MO-322, Inspection for Maintenance of Public Works and Public
    Utilities, Volume l shall apply.

d   Comply with the WFF Boiler Plant O&M Manual.

Standard: Work performed on time in accordance with requirements and quality standards.


3.7.2   Stand Alone Heating Plants

Introduction: There are 48 boilers and hot air furnaces. These include but are not limited to hot air
furnaces, boilers, pumps and associated piping, fuel tank alarm systems, and burners.

Requirement: The Contractor shall:

a. Continuously inspect, monitor, maintain, operate, and repair the 48 boilers and hot air furnaces
   located in various buildings at WFF.

b. Comply with the manufacturer’s recommendations, O&M manuals, P/M programs and procedures,
   and current predictive testing technology.

Standard: Work performed on time in accordance with requirements and quality standards.


3.7.3   Water Plants

Introduction: The two water plants supply the potable water distribution system for WFF. The water
plants include but are not limited to pumps, high rise tanks, potable water, fire pumps, chlorine, flow
meters and charts, testing, and state certification.

Requirement: The Contractor shall:

a. Operate and maintain the water plants 24 hours per day, 7 days per week, 365(366) days per year.

b. Operate the water plants in accordance with the current Virginia Dept. of Health permits for the Main
   base, Mainland and Island and comply with all local, state and federal regulatory requirements.

Standard: Work performed on time in accordance with requirements and quality standards.


3.7.4   Wastewater Treatment Plants

Introduction: There are two wastewater plants. The wastewater treatment plant at the WFF Main Base
also serves the Island by way of an interconnecting forced main. The Contractor shall also operate and
maintain the wastewater treatment plant at the Chincoteague Coast Guard Station, Chincoteague Island,
Virginia. The wastewater plants are defined to include but are not limited to pumps, lift stations, bi-filter,
digester, grit remover, cummunators, primary clarifier, flow meters and charts.

Requirement: The Contractor shall:

a. Operate and maintain the wastewater treatment plants and distribution system 24 hours per day, 7
   days per week, 365(366) days per year.



                                                      43
b. Operate and maintain the wastewater treatment plants in accordance with the State approved O&M
   manual, the current VPDES permit, and comply with all local, state, and federal regulatory
   requirements.

Standard: Work performed on time in accordance with requirements and quality standards.


3.7.5    Ground Water Remediation

Introduction: The ground water remediation system at WFF is defined to include but is not limited to
pumps, tanks, piping, filters, clarifiers and chemical treatment equipment.

Requirement: The Contractor shall:

a. Operate, maintain, perform compliance sampling and daily monitoring of all groundwater remediation
   systems, assuring replenishment of consumable supplies, such as chemicals and filters.

b. Comply with the Corrective Action Plan submitted to the state of Va. by NASA.

c.   Comply with federal, state, and local environmental laws, regulations, directives, and rules pertaining
     to ground water remediation.

Standard: Work performed on time in accordance with requirements and quality standards.


3.7.6    Aviation Fuel Farm

Introduction: The aviation fuel farm supplies fuel for all Wallops Aircraft. The Contractor shall be
responsible for monitoring and performing all tasks related to aircraft fueling services and associated
maintenance and repairs at WFF. The aviation fuel farm consists of pumps, valves, piping, and other
associated components.

Requirement: The Contractor shall:

a. Receive and monitor the off-loading of all incoming JP-5, JPTS, and aviation fuel via truck tankers

b. Disperse fuel to authorized transit and NASA aircraft

c.   Off-load excess fuel from authorized aircraft

d. Monitor and operate the computerized Fuel Management System which monitors fuel levels in all
   tanks and detects any possible leaks

e. Inspect the fuel farm for any minor routine maintenance needs

f.   Periodically collect and prepare fuel samples for analysis of fuel purity

g. Initiate requests to industrial hygiene personnel for the recycling of waste fuels

h. Collect billing slips from customers and ensure job order numbers are valid and/or transit aircraft
   customers have valid billing addresses




                                                       44
i.   Provide inventory management of fuels in fuel farm

j.   Perform maintenance (including preventative maintenance) and repairs on all fuel farm equipment.

k.   Conduct the activities in accordance with approved work instructions and in conjunction with the Fuel
     Farm Manager. All services shall be performed in accordance with paragraph 420 of the GSFC-WFF
     Airport Operations Manual.

l.   Run leak tests on each tank at least once per week; documented current and historical data shall be
     available upon request.

m. Perform preventative maintenance and necessary repairs to fuel farm components.

n. Comply with NASA, Federal, State, and local environmental laws, regulations, directives, and rules
   pertaining to aviation fuel farms.

Standard:
a. The activities will be conducted in accordance with approved work instructions and in conjunction with
   the Fuel Farm Manager. All services will be performed in accordance with paragraph 420 of the
   GSFC-WFF Airport Operations Manual.

b. Tests will be run on each tank at least once per week; documented current and historical data will be
   available upon request.
c. Tasks performed in accordance with time frames, quality standards and requirements specified, and
   documentation prepared as required.


3.7.7    Cathodic Protection Systems

Introduction: There are four underground fuel tank systems that have cathodic protection.

Requirement: The Contractor shall:

a. Monitor, maintain, and repair all alarm systems.

b. Comply with federal, state, and local environmental laws, regulations, directives, and rules pertaining
   to cathodic protection systems.

Standard: Work performed on time in accordance with requirements and quality standards.


3.7.8    Backflow Prevention

Introduction: There are 99 sites where backflow preventors are located at WFF.

Requirement: The Contractor shall:

a. Perform maintenance and testing on all backflow preventors at WFF in accordance with the PM
   program.

b. Comply with federal, Virginia Dept of Health, and local environmental laws, regulations, directives, and
   rules pertaining to backflow prevention.



                                                      45
Standard: Work performed on time in accordance with requirements and quality standards.

3.7.9   Fire Protection Systems

Introduction: There are 4 – 10k gpm pumps on the Mainbase and 1 - 750 gpm on Wallops Island.

Requirement: The contractor shall:

a.      Perform maintenance and testing of all fire pumps in accordance with the established PM
        (Preventative Maintenance) program.

b.      Comply with Federal, State of Virginia Dept. of Health, and local environmental laws, regulations,
        directives, and rules pertaining to fire pumps.

Standard: Work performed on time in accordance with requirements and quality standards.

3.8     Change of Occupancy Services

Introduction: Change of occupancy of Navy family housing units includes but is not limited to all
maintenance, repair/replacement and other work as required to make a vacant family housing unit ready
for the next resident. Work may include replacement of floor coverings.

Requirement: The Contractor shall:

a. Provide change of occupancy services beginning at 8:00 a.m. on the first Contractor workday
   following the final termination inspection by the Government. Change of occupancy services shall
   include interior painting, plumbing, HVAC, electrical, carpentry and making necessary
   repairs/replacements. The Contractor shall also repair or replace damaged, inoperative, or missing
   interior accessories including but not limited to paper holders, door bells, soap trays, smoke detectors,
   door stops, light fixtures, globes and mini-blinds.

b. Comply with the NPG 8831.2, NASA Facilities Maintenance Management Guide, and BOCA
   standards. All work shall be completed within five (5) Contractor working days after the change of
   occupancy period begins.

Standard: Work performed on time in accordance with requirements and quality standards.


3.9     Pest/Nuisance Vegetation Management and Animal Control

3.9.1   Pest Management

Introduction: Control of pests and nuisance vegetation at WFF includes but is not limited to control of
weeds on sidewalks, runways and paved surfaces and pests (insect type) in or around the interior and
exterior of facilities.

Requirement: The Contractor shall:

a. Provide an integrated pest and vegetation control plan to control pests and nuisance vegetation at
   WFF, and shall implement approved plan.




                                                    46
b. All pesticides (herbicides, insecticides, etc.) used by the Contractor shall be registered with the EPA.
   No pesticides are to be applied without the prior approval of the Navy Pest Management Coordinator
   (Navy areas) or the CO (NASA areas). All pesticide usage shall be in strict conformance with label
   directions. The Contractor shall maintain a label book of pesticides used and have it readily available
   for the CO’s inspection at all times.

c.   Comply with all applicable Federal, State and NASA safety standards for the application, storage and
     disposal of pesticides and herbicides.

Standard: Work performed on time in accordance with requirements and quality standards.


3.9.2    Animal Control

Introduction: Animal control, in this section of the SOW, defines non-insects such as deer, snakes,
birds, raccoons, skunks, cats, dogs, and any and all other rodents or animals.

Requirement: The Contractor shall:

a. Be responsible for the general control of the “natural inhabitants of the WFF” and other unleashed
   animals when they become injured, entrapped, or become a nuisance or hazard to WFF employees
   and visitors.

b. Coordinate with local animal authorities in the capture and removal of animals and report to the
   Government of all actions taken.

Standard: All requirements are performed accurately, in a timely manner, and in accordance with all
references, directives, and SOPs.


3.10     Salvageable Materials and Debris

Introduction: Excess salvageable equipment and material includes but is not limited to obsolete or
damaged equipment and materials which have salvageable value as determined by the Government.

Requirement: The Contractor shall:

a. Dispose of all excess salvageable equipment and material in accordance with GSFC Handbook
   4300.6. The Contractor shall procure a permit from the local Accomack County Landfill to discard
   debris related to work at WFF.

b. Comply with all applicable NASA, Federal, State, and local waste disposal laws and regulations.

Standard: Work performed on time in accordance with requirements and quality standards.




                                                    47
4.0       CONSTRUCTION SERVICES

4.1       General Information

Introduction: Services are for large repairs not covered by the Operations & Maintenance budget and
Service Requests greater than $2,500 on an as needed basis by approval of the CO. Services are IDIQ
which include but are not limited to modifications to office buildings, shops, laboratories, storage and utility
buildings. Tenant facilities and other structures are included. Services are also required for R&D project
support.


4.2       Construction

Requirement: The Contractor shall:

a. Perform major repair, removal, relocation, modification, and installation services by task order. The
   Contractor shall, within 15 days of receiving the requirement, submit to the Contracting Officer for
   approval, on paper or electronically, the plans and estimates of work procedures, materials schedules,
   RCM/PT&I plan, and a QC plan to complete task orders in accordance with this SOW and additional
   instructions, drawings, and information provided.

b. Upon approval of the task order, the Contractor shall stage materials at a place approved by the CO
   before beginning work. Careful consideration shall be given to energy conservation and aesthetics.
   The Contractor shall determine the availability of materials. The work plan and estimate shall be
   approved by the CO before work implementation. If substitute materials are to be used, a sample of
   the substitute material, or sufficient technical information to assure compliance with original plans,
   shall be presented to the CO for approval.

c.    Within 15 days of the completion of a task order, the Contractor shall, on paper or electronically,
      provide to the CO the original work requirement with customer and lead shop supervisor signatures,
      as-built drawings, Real Property records, copies of PRs and stock requisitions, QC report, and
      explanation of variations.

d. Protection shall be provided by the Contractor for buildings, their contents and occupants wherever
   work under this contract is performed. The Contractor shall be responsible for moving and
   repositioning furnishings in the course of performing work. Equipment that cannot be moved must be
   protected in place. All work shall be coordinated with the occupants/users.

e. Unless otherwise noted on drawings or specified, new or altered work shall correspond in all respects
   to similar existing conditions, in material, workmanship and finish. Structural members shall not be
   cut or altered without authorization of the CO.

Standard: The Contractor shall adhere to the plans and/or specifications developed by O&M planners,
and/or the engineering group and comply with the NASA Commissioning Guide requirements for
PT&I/RCM. The Contractor shall comply with OSHA Standards, equipment manufacturer specifications,
National Building/Electrical/Plumbing Codes, Federal, State, NASA and local regulations. In all instances,
if there are differences in codes, the most stringent is to be applied.




4.3       Project Support




                                                      48
Introduction: During certain stages of missile preparations, launches, and other special research
projects, personnel are stationed at designated locations at WFF to make emergency adjustments and
repairs as required to run generators, operate equipment, and switch equipment in the event of equipment
malfunctions.

Requirement: The Contractor shall provide project support to meet schedule and requirements as
requested by task order.

Standard: The Contractor shall comply with OSHA Standards, equipment manufacturer specifications,
National Building/Electrical/Plumbing Codes, Federal, State, NASA and local regulations. In all instances,
if there are differences in codes, the most stringent is to be applied.


4.4     Remote Site Support

Introduction: Support may be required by task order at remote sites world wide to provide assistance
during certain stages of missile preparations, launches, and other special research projects, where
personnel are stationed at designated locations to make emergency adjustments and repairs as required
to run generators, operate equipment, and switch equipment in the event of equipment malfunctions. In
addition, the Contractor shall provide minor construction of concrete pads, shelters, etc. at these remote
sites.

Requirement: The Contractor shall perform remote site support to meet schedules and requirements by
task order request.

Standard: The Contractor shall comply with OSHA Standards, equipment manufacturer specifications,
National Building/Electrical/Plumbing Codes, Federal, State, NASA and local regulations. In all instances,
if there are differences in codes, the most stringent is to be applied.




                                                    49
5.0 GROUNDS MAINTENANCE SERVICES

5.1     General Information

Introduction: Grass cutting is normally performed from mid April through mid October. Other services
are required twelve (l2) months per year. These services shall include, but not be limited to lawn cutting,
field cutting, control of weeds on any paved or blacktop surface, tree removal, weed and grass control
around runway lights, erosion repairs, and other miscellaneous grounds maintenance services. The
Contractor will be provided suitable space for equipment, materials, supplies and storage. All utilities such
as water, heat, electricity and sanitary facilities will be provided.

Requirement: The Contractor shall:

a. Provide grounds maintenance services at WFF for NASA and tenant organizations on the main base,
   mainland, causeway, and island. Tenant facilities include the Coast Guard and Navy facilities and
   housing on the main base, the Navy facilities on Wallops Island, and the Coast Guard facilities on
   Chincoteague Island. No pesticides (herbicides, insecticides, etc) are to be applied to Navy areas
   without the prior approval of the Navy Pest Management Coordinator.

b. Respond by taking appropriate action on task assignments within forty-eight (48) hours after
   notification by the CO of task assignment and shall respond to emergency task assignments within
   two (2) hours.

Standard: Work performed on time in accordance with requirements and quality standards.


5.2     Lawn Cutting

Introduction: Mow lawns on the main base.

Requirement: The Contractor shall at the direction of the CO, mow 260 acres of lawns in seven (7)
working days including policing, trimming, cleaning sidewalks and edging. This area shall be cut to a
height of one (1) inch for NASA lawns and three (3) inches on Navy lawns.

Standard: Lawns are mowed in accordance with the IDIQ task order.


5.3     Field Cutting

Introduction: Mow field areas on the main base.

Requirement: The Contractor shall mow 613 acres of field area as required. Mowing shall be performed
within 30 working days of receiving the task order. Policing and trimming fields shall be considered part of
the mowing operation. This area shall be cut to a height of 6 inches or less for NASA and Navy field
areas.

Standard: Field areas are mowed in accordance with the IDIQ task order.




5.4     Field Cutting (Island)



                                                     50
Introduction: Mow field areas on Wallops Island.

Requirement: The Contractor shall at the direction of the CO mow 195 acres of field area on Wallops
Island, the roadway shoulders of the causeway, and the mainland radar sites. Policing and trimming fields
shall be considered part of the mowing operation. This area shall be cut to a height of two (2) inches for
NASA property and four (4) inches around Navy facilities.

Standard: This area shall be cut in accordance with the requirements and task order.


5.5     Wooded Areas

Introduction: Mow wooded areas on main base.

Requirement: The Contractor shall mow eighty-six (86) wooded acres on the main base. Policing and
trimming woods shall be considered part of the mowing operation. This area shall be cut to a height of
two (2) inches.

Standard: This area shall be cut in accordance with the IDIQ task order.


5.6      Paved Or Blacktop Surfaces

Introduction: There are 1.4 million square yards of paved surfaces at WFF. The Contractor shall control
weeds and grass in the joints of pavement. See also Section 3 for additional pesticide use,
documentation and reporting requirements.

Requirement: The Contractor shall at the direction of the CO control weed and grass growing in joints or
cracks in pavement at WFF. The Contractor shall comply with all applicable Federal, State, NASA and
Navy safety standards for the application, storage and disposal of herbicides. All herbicide applications
shall be appropriately certified by the Commonwealth of Virginia. Pesticides used on Navy property will be
documented and approved by the CO in accordance with ACSCINST 6250.1 prior to application.

Standard: Weeds are controlled in accordance with the IDIQ task order and required approvals are
obtained and documented.


5.7      Miscellaneous Grounds Services

Introduction: Miscellaneous grounds services include but are not limited to: irrigation, seeding,
cultivating, fertilizing, pruning, cutting, trimming, applying insecticides, pesticides, maintaining flower beds
and flower boxes, and planting shrubs, bushes, hedges, and trees, as well as repairing potholes, fence
line maintenance, raking leaves, cleaning sewage sludge beds, cleaning existing drainage ditches, or
digging new ones, policing grounds, picking up dead animals, and tree cutting and stump removal.

Requirement: The Contractor shall provide miscellaneous grounds services and shall document all work.
The Contractor shall comply with all applicable Federal, State and NASA safety standards for the
application, storage and disposal of pesticides and herbicides.

Standard: Work performed on time in accordance with requirements and quality standards.


5.8     Snow and Ice removal


                                                       51
Introduction: When snow and ice accumulates on roads and surfaces including parking lots, sidewalks,
steps, and entrances the Contractor shall provide snow/ice removal following prescribed procedures.
Snow and ice removal shall include handwork as well as the use of mechanical equipment, i.e.,
snowplows, sand spreaders, blowers or other equipment that the Contractor considers necessary.
Government furnished equipment available for the Contractor’s use is identified in Attachment J.

Requirement: The Contractor shall:

a. Not later than the first day of November annually, the Contractor shall obtain approval from the CO to
   purchase and ensure that sufficient quantities of sand, salt, and other ice melting consumables are on
   hand for the snow and ice season in anticipation of inclement weather and unsafe conditions. The
   Contractor shall ensure that the snow and ice equipment intended for use is in an acceptable state of
   readiness, materials are on hand, and personnel are available to promptly and effectively remove
   and/or treat the surfaced areas at WFF for snow and ice immediately when they are required. The
   Contractor shall monitor weather conditions and coordinate all snow and ice removal operations
   preparations with the Contracting Officer in accordance with the existing WFF Snow Removal Plan.

b. At least four (4) hours prior to a forecasted snow or ice storm the Contractor shall contact authorities
   prescribed in the WFF Snow Removal Plan and thoroughly understand the scope, timing and intensity
   of the forecasted storm. This information shall be clearly telephonically communicated to the
   Contracting Officer at that time, and then updated at timed intervals thereafter.

c.   Before or concurrently with Requirement 5.8.b., the Contractor shall review the WFF Snow and Ice
     Removal Plan and, considering the prescribed procedures, provide to the Contracting Officer a
     prioritized order and estimated schedule for snow and ice removal operations, and identification of any
     special circumstances known to the Contractor that may impact on the snow removal operations
     (such as a known VIP visit or meeting requiring prioritized, early clearance of a particular parking lot).

d. Following the procedures prescribed in the WFF Snow Removal Plan, commence snow removal
   operations. This service shall include the sanding and salting of all areas and shall continue until all
   paved surfaces are clear of accumulated snow; there are no blockages of driveways, sidewalk
   accesses, and parking lot entrances; there is clear access to safety and emergency systems such as
   fire hydrants and handicap ramps; and the Contracting Officer concurs with the Contractor that the
   Center is safe for vehicular and pedestrian traffic.

e. Remove snow or ice from sidewalks, steps and entrances prior to 0800 unless notified by CO to
   perform this service at other times. The Contractor shall provide and apply sand and calcium chloride
   to start thawing action and to prevent slipping.

f.   Remove ice and snow from the roads, parking lots, dumpster pads, handicap ramps, aircraft ramps,
     taxiways and other surfaced areas following the procedures prescribed in the WFF Snow Removal
     Plan.

g. Provide preventive measures against ice in conjunction with snow removal operations. This includes
   the dispersal of sand, salt and/or other chemicals as well as scraping or taking other manual or
   mechanical measures during and immediately following snow removal to minimize ice accumulation
   and buildup and the hazards of slipping, sliding, skidding, or otherwise causing damage to vehicles,
   Government property or injury to personnel.

h. Situations not immediately associated with snow removal where ice treatment is required, such as
   snow thaw and freeze conditions and water run-off freezing during cold temperatures, shall be ordered
   separately.



                                                      52
Standard: Conditions defined by Section 5.8.b are clearly communicated to the Contracting Officer
complete and within the required time frames. Snow and ice removal operations are coordinated and
prioritized. Snow and ice are removed from surfaces and surfaces are appropriately treated when
required and in accordance with the WFF Snow and Ice Removal Plan.




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6.0     CUSTODIAL SERVICES AND SOLID WASTE

6.1 General Information

Introduction: Custodial services for NASA Wallops Flight Facility (WFF) occurs during, but not limited to,
the hours of 0600 and 1600. NASA requires services for approximately 51 buildings on the Main Base, 30
Buildings on Wallops Island, and 8 buildings on the Mainland site of the Island (Hereinafter referred to as
the Mainland). These buildings include approximately 460,556 sq. ft. of office areas, 354,133 sq. ft. of
shop and computer areas, 110,626 sq. ft. of storage area, and 21,500 sq. ft. of rest rooms. Staffing at
WFF consists of approximately 1200 personnel. Approximately ten percent of the office area is carpeted.

Custodial services are also required for the Visitor Information Center, buildings J-17, J-20, and
J-93 between the hours of 0700 and 1000 and between the hours of 1300 and 1430, Thursday through
Monday from September 4 through June 25, and 7 days per week from June 26, through
September 3. The square footage for these buildings are included in the square footage listed above.
Services are also required on three (3) Government Holidays per year, Memorial Day, July 4, and Labor
Day.

The Contractor shall provide cleaning services for the NASA Cafeteria/Exchange, building E-2
Between the hours 1300 and 1530, Monday through Friday. Custodial services shall also be provided for
the Telecommunication Facility, building N-162 between the hours of 1000 and 1300, Monday through
Friday, and between the hours of 1430 and 1530, seven days per week including holidays.

The Contractor shall also provide cleaning services and materials to the Surface Combat Systems Center
(SCSC), buildings R-23, R-25, R-30, Q-29, V-10, V-20, V-24, and U-90 between the hours 0600 and 1430
five days per week excluding holidays. These buildings include approximately 181,950 sq. ft. of office,
shop, rest rooms, hallways, entrances, and computer areas. Navy Housing Area, Q-1 through Q-28, and
Q-31 through Q-53 shall be cleaned by the Contractor. Approximately 95% of the office area is carpeted.

Services that will normally be required shall include, but not be limited to the following: All dusting,
washing, mopping, scrubbing, polishing, wiping, vacuuming, shampooing, stripping, waxing, buffing, and
trash removal of all areas designated.

Intrusive floor care operations (stripping, waxing, buffing, carpet shampooing) are to be performed outside
of normal working hours (0700 – 1600 hrs).

WFF provides solid waste removal for the NASA facility, Navy, and National Oceanographic and
Atmospheric Administration (NOAA) Command and Data Acquisition Station. The services for NASA and
Navy facilities will consist of removal of Solid Waste from the Main Base, Mainland, and Wallops Island.
All containers shall be emptied between 0800 and 1600 Monday through Friday.


6.2     Restrooms

Introduction: The Contractor will provide cleaning services for approximately 215 NASA rest rooms and
20 Navy rest rooms at WFF.



Requirement: The Contractor shall inspect, replenish supplies, clean, and disinfect all rest rooms, once
per day, 5 days a week, Monday through Friday. All waste containers shall be emptied, disinfected and
plastic liners replaced.



                                                    54
a   Toilet Cleaning

    The Contractor shall clean all toilets. Toilet cleaning includes wiping and brushing the inside and
    outside of toilets with an all-purpose synthetic detergent or soap solution. The Contractor shall
    remove stains, deposits, and dirt. The Contractor shall clean as far a possible into the toilet traps,
    thoroughly clean around the inside rim of the toilet bowls, and clean the toilet seats. The Contractor
    shall flush the toilets to rinse the inside of the toilet bowls of all debris and cleaning solution. The
    Contractor shall use and provide odor control chemicals or devices approved by the CO for each
    toilet.

Standard: A clean toilet is a toilet that has been disinfected and is free of all deposits, stains, dust, hair,
streaks, marks, film, and odor.

b   Urinal Cleaning

    The Contractor shall clean all urinals in the same manner as toilets. The Contractor shall use and
    provide odor control chemicals or devices approved by CO for each urinal. Any odor control devices
    shall be maintained and replaced to remain functional and present a clean appearance.

Standard: A clean urinal is a urinal that has been disinfected and is free of all deposits, stains, dust, hair,
streaks, film, and odor.

c   Cleaning Sinks and Washbowls

    The Contractor shall clean all sinks and washbowls. This includes cleaning countertops. The
    Contractor shall remove grease and other dirt with an all-purpose synthetic detergent or soap solution.
    The Contractor shall remove stains with scouring powder. The Contractor shall clean chromium-
    plated hardware with care so that the finish is not damaged.

Standard: A clean sink or washbowl is a sink or washbowl that has been disinfected and is free of all
deposits, stains, dust, dirt, hair, streaks, grease, film, and odor.

d   Cleaning Rest Room Floors

    The Contractor shall clean rest room floors. The Contractor shall thoroughly scrub the areas
    immediately around urinals and toilets. The Contractor shall clean, sweep/dust mop, vacuum, and
    mop with a disinfectant.

Standard: A clean rest room floor is a rest room floor (including tile and grout) that has been disinfected
and is free of deposits, stains, dust, dirt, streaks, hair, grease, film, and odor in all areas.

e   Spot Cleaning Rest Room Walls and Ceilings

    The Contractor shall spot clean rest room walls and ceilings including perimeter walls, tiles walls,
    partitions, and woodwork. The Contractor shall clean walls and ceilings with all-purpose synthetic
    detergent or soap and rinse them with clean, clear water. The Contractor shall spot clean walls and
    ceilings of deposits, stains, and marks as they appear.

Standard: A clean rest room wall or ceiling is a rest room wall or ceiling that has a uniformly clean
appearance and is free of deposits, dirt, dust, hair, film, steaks, and odor in all areas.

f   Cleaning and Refilling Dispensers




                                                       55
       The Contractor shall supply, install, and maintain wall mounted soap, paper towel, feminine hygiene
       product, and tissue dispensers. The Contractor shall clean and refill paper towel, toilet paper, toilet
       seat cover, sanitary napkin, tampon, and soap dispensers. The Contractor shall clean and check
       soap dispenser nozzles to make sure they operate properly. The Contractor shall not overfill paper
       towel or soap dispensers to ensuring proper operation.

 Standard: A clean dispenser is a dispenser free of dirt, dust, streaks, deposits, build-ups, and odor. A
 refilled dispenser is a dispenser containing its intended contents to its full capacity, but not overfilled.

 g     Cleaning Mirrors

       The Contractor shall clean mirrors. The Contractor shall not use ammonia or products containing
       ammonia to clean mirrors.

 Standard: A clean mirror is a mirror with all surfaces free of streaks, films, deposits, stains, and odor. A
 clean mirror has a uniformly bright appearance and adjacent surfaces have been wiped cleaned.

 h     Cleaning Showers

       The Contractor shall clean all showers. This includes enclosures, curtains, tiled walls, showerheads,
       soap dishes, and faucets. The Contractor shall remove soap residue, stains, deposits, and other dirt
       with an all-purpose synthetic detergent, scouring powder, or soap solution. The Contractor shall clean
       chromium-plated hardware with ease so that the finish is not damaged. The Contractor shall notify
       the CO when new shower curtains/liners require replacement.

 Standard: A clean shower is a shower that has been disinfected and is free of all deposits, stains, dirt,
 hair, streaks, grease, film, and odor.


 6.3       Dusting/Cleaning

 Introduction: Dusting/cleaning services include removing dust, lint, litter, bugs, and other foreign
 matter from all horizontal and vertical surfaces. Dusting/cleaning consists of two types, Low and
 High and shall include the following:


 6.3.1     Low Dusting/Cleaning

 Requirement: The Contractor shall remove, from exposed areas, all dust, lint, litter and other foreign
 materials from all horizontal and vertical surfaces of tables, chairs, file cabinets, book cases, baseboards,
 ledges, doors, piping, radiators, convectors, shelving, trim, walls, frames, havoc louvers, horizontal and
 vertical blinds, windowsills, diffusers, grills, corners, behind doors, and return-air vents every 30 days for
 NASA facilities and once per week for Navy facilities. Cleaning/polishing will be performed on wood
 furniture, fixtures, walls, and vestibule doors with an approved wood cleaner, oil, and/or polish. Treated
 clothes shall not be used on glass surfaces. Walls, doors, and partitions shall be wiped clean (including
 glass in partitions and doors) to a height of 7’0” above floor level. The Contractor shall not dust
 typewriters, adding machines, personal computers, and similar equipment. The Contractor shall provide a
 low dusting/cleaning schedule to the CO.

Standard: Low dusting/cleaning shall be performed in accordance with the above requirements and
approved schedule. When properly cleaned, all areas to be dusted shall be free of dust, soil, cobwebs,
bugs, trash, refuse and any other foreign material with no streaks. Corners, crevices, moldings, and edges
shall be free of all dust.



                                                        56
6.3.2   High Dusting/Cleaning

Requirement: The Contractor shall remove all dirt, soil, bugs, cobwebs, and other foreign matter from
items, corners, and from horizontal and vertical surfaces (including fixtures) up to 12 feet in height and
lobbies, entrances, and stairwells exceeding 12 feet in height once a year. If during the cleaning/dusting
process any adjacent areas become contaminated with foreign mater, including dust, dirt or cleaning
product residue, those areas shall also be cleaned. All items moved to accomplish this task shall be
returned to their original position. The Contractor shall provide a High Dusting/Cleaning
schedule to the CO.

Standard: When properly cleaned, all dusted surfaces shall be clean and have a uniform appearance,
free of any dust, dirt, debris, steaks, and smudges.


6.4     Floor Cleaning

Introduction: The Contractor shall provide floor maintenance for all floors including carpeting, ceramic
tile, concrete floors, and computer floors. The maintenance of the floors shall include vacuuming,
shampooing, damp moping, monitoring and spot cleaning, machine scrubbing, stripping, and waxing. All
floor care shall be done on the second shift, except for emergencies.


6.4.1   Vacuuming (Including Entrance Mats)

Requirement: The Contractor shall remove all loose dirt, soil, debris, and other foreign matter, including
areas under desk, work stations, tables, chairs, radiators, and other furniture and equipment every
Monday, Wednesday, and Friday at NASA Facility and Monday through Friday at the Navy Facility. Prior
to vacuuming all debris such as paper clips, shavings, etc., shall be removed. Existing carpet type
entrance mats shall also be vacuumed and moisture removed from underneath. All items moved to
accomplish the task shall be returned to their original position.

Standard: Vacuuming shall be accomplished in accordance with the requirement above. At the end of
the cleaning cycle, floors and mats shall be free of all visible dust, dirt, cobwebs, grit, lint, debris, and other
foreign matter in corners, behind doors, etc.


6.4.2   Carpet Shampooing

Requirement: Carpets and mats shall be spot cleaned prior to shampooing to remove all spots, stains,
tar, gum, etc., using chemical solvents to remove embedded soil, stains, dirt or other foreign matter every
six months or as requested by CO for NASA and Navy facilities. Moveable furniture, desks, equipment,
etc. shall be moved and the area shampooed every six months. All work shall be accomplished in
accordance with carpet and cleaning material manufacturer recommendations. The Contractor shall
repair/replace damaged areas at no additional cost to the Government resulting from improper cleaning
techniques. If adjacent areas, walls, baseboards, doors, furniture becomes marred or splashed with
carpet cleaning solution, those areas shall also be cleaned. The Contractor shall provide a Carpet
Shampooing schedule to the CO. Adjustment to the cleaning schedule may be made with the approval of
the CO. All items shall be returned to their original positions.

Standard: Carpets shall be shampooed in accordance with the above requirements and the approved
schedule. At the end of the cleaning cycle, the carpeted areas shall be free of dirt, soil, stains, and foreign


                                                        57
matter and have a bright uniform color. Carpets shall be free of any cleaning residue and removable
stains and shall present a clean and uniform appearance.


6.4.3   Monitoring and Spot Cleaning Carpets

Requirement: The Contractor shall monitor and spot clean all floors every 30 days. The Contractor shall
remove all gum, tar or other foreign matter affixed to the surface via suitable hand tools. While
monitoring, the Contractor shall inspect for and clean all spots as they are identified. Any carpet tears,
raveling, etc., shall be reported to the CO. The Contractor shall provide a Monitoring and Spot Cleaning
schedule to the CO.

Standard: All monitoring and spot cleaning shall be accomplished in accordance with the approved
Schedule. After monitoring and spot cleaning, all floor surfaces shall be accomplished in accordance with
the approved schedule and have a uniform appearance, free of steaks, spots, and cleaning residue.


6.4.4   Damp Mopping

Introduction: Damp mopping is performed where lightly imbedded dirt is not adequately removed by the
dust mop and where a cleaning solution is not required.

Requirement: The Contractor shall damp mop all hard and uncarpeted floor surfaces at WFF to remove
dirt, soil, liquid or foreign matter which dusting/cleaning has not removed, soil, spots, smudges, and any
other foreign matter. Prior to damp mopping, floor areas shall be free of dirt and debris.

Standard: At the end of the cleaning cycle, all uncarpeted and hard floors shall be clean and free of any
soil, dirt, stains, water, cleaning solutions, or other foreign matter and have a uniform appearance with no
streaks or swirl marks. No splash evidence on baseboards, furniture, or fixtures shall exist.


6.4.5   Machine Scrubbing

Requirement: The Contractor shall machine scrub hard floors and uncarpeted areas such as halls,
shops, and lobbies. All hard floor areas shall be machined scrubbed to remove built-up dirt, soil, liquids or
other foreign matter once per year. Moveable furniture, fixtures, and equipment shall be moved to
complete scrubbing. When spray buffing, all moveable furniture, equipment, etc., shall be moved to
complete task and floor surfaces shall be restored to a uniform luster. All items moved shall be returned
to their original positions. If adjacent areas, walls, baseboards, doors, or furniture become marred or
splashed with cleaning solutions, these areas shall also be cleaned. The Contractor shall provide a
Machine Scrubbing schedule to the CO.

Standard: At the end of the cleaning cycle, all hard floor surfaces will be clean and free of any soil, dirt,
stains, heel marks, and debris and have a high gloss appearance after properly cleaned. Baseboards,
walls, furniture, doors, etc. shall be free of splash marks or mop streaks.


6.4.6   Stripping/Waxing/Sealing

Requirement: The Contractor shall:

a   Stripping - Strip the finish from all vinyl, resilient, terrazzo, and tile floors, including stairs and landings
    once per year or as requested by CO. The stripping work shall be accomplished on the second shift.


                                                        58
      The Contractor shall remove all old finish or wax from floors using concentrated solution of a liquid
      cleaner or other manufacturer recommended techniques. Stripping of a floor includes corners and
      other areas that a scrubbing machine cannot reach. The Contractor shall remove wash water. The
      Contractor shall not splash or mar baseboards, walls, and furniture. The Contractor shall take up the
      cleaning solution and rinse the floor twice with clean water to remove all traces of cleaning solution.
      The Contractor shall not flood the floor with water, but instead use only enough water for a clean rise.
      The Contractor shall allow the floor to dry thoroughly after rinsing before applying the finish. The
      Contractor shall provide a Stripping, Waxing, and Sealing schedule to the CO. A finished floor is a
      floor adequately coated with an appropriate floor finish and is free of streaks, dust, dirt, and debris in
      all areas.

b. Finishing - After stripping the floor, apply floor finish in coats as recommended by the manufacturer,
   allowing sufficient drying time between each coat. The Contractor shall use a floor finish suitable for
   the floor surface being finished. The Contractor shall apply only the last coat up to, but not touching,
   the baseboard; the previous coats shall be applied up to three (3) inches from the baseboard. Should
   there be more than eight hours delay before applying finish, after the floor has been cleaned or
   between coats, the Contractor shall again clean the areas to remove surface dirt and scuff marks
   before applying the finish. A finished floor is a floor adequately coated with an appropriate floor finish
   and is free of streaks, dust, dirt, and debris in all areas

Standard: When properly stripped/finished, floors shall be free of all stains, deposits, scuff marks, and
other foreign matter. The floor shall have a uniform, high-gloss finish from wall to wall, including corners.


6.4.7     Spray Buffing

Requirement: The Contractor shall buff and restore hard floors, terrazzo, and slate floor surfaces to a
uniform luster once per week. Prior to buffing, the floor shall be free of all loose dirt and litter. If adjacent
areas, walls, baseboard, doors, furniture, etc. become marred or splashed with stripping or wax solutions,
those areas shall also be cleaned.

Standard: Spray Buffing shall be accomplished according to the requirements above. When completed,
a spray cleaned and buffed floor shall have a uniform, high-gloss finish, free of scuff- and heel-marks,
streaks, water, dust, dirt, and debris. The floor finish shall be uniform from wall to wall, including corners.


6.4.8     Elevated Floors (Computer Floors)

Requirement: The Contractor shall mechanically remove all dust, dirt, soil, debris and other foreign
matter from all raised-floor surface areas once per week. When cleaning raised floors, the Contractor
shall use equipment that does not cause static electricity build-up. Cleaning raised floors also includes
cleaning raised floor tiles in place or by systematically replacing uncleaned tiles with clean tiles to allow
cleaning to be done outside the building. The Contractor shall provide an approved schedule to the CO.

Standard: Elevated floor cleaning shall be accomplished in accordance with the approved schedule and
requirements. At the end of the cleaning cycle, raised floor shall be free of all visible dust, dirt, soil, debris,
and other foreign matter. All items moved to accomplish this task shall be returned to their original
positions.


6.5       Trash




                                                        59
Requirement: The Contractor shall empty all waste containers including, but not limited to, loading dock
trash bins, public area trash cans, and office trash cans every Monday, Wednesday, and Friday at the
NASA facility, and dispose of at one of the disposal cites on the Main Base, Island, or Mainland. There
are four central locations on the Main Base, one on the Island, and one on the Mainland. Trash removal
for the Navy Facility shall be provided five days a week, Monday through Friday. All buildings shall be free
of cardboard cartons and debris, such as empty boxes, packing materials, tape reels, and other
disposable items. Care shall be used to remove only cartons, which are empty or clearly identified as
trash. Waste containers shall be emptied, disinfected, and plastic liners replaced. Cardboard trash shall
be broken down and put in the proper receptacles. All waste collected shall be secured in such a way as
to prevent the adjacent areas from becoming littered. All spills resulting from leaking liners or receptacles
shall be the responsibility of the Contractor.

Standard: Trash shall be removed and disposed of in accordance with the approved schedule and
requirement listed above. At the end of the cleaning cycle, containers shall be free of all wastes and liners
replaced.


6.6     Special Requirements

6.6.1   Navy Facilities

Introduction: The Contractor shall provide cleaning services and materials to the Surface Combat
Systems Center (SCSC). These buildings include approximately 181,950 sq. feet. of office, shop,
restrooms, hallways, entrances, and computer areas. Navy Housing Area, Q-1 through Q-28, and Q-31
through Q-53 shall be cleaned by the Contractor. Approximately 95% of the office area are carpeted.


6.6.2   Surface Combat Systems Center (SCSC)

Requirement: The Contractor shall provide cleaning services for the SCSC facilities, buildings R-23, R-
25, R-30, Q-29, V-10, V-20, V-24, and U-90 between the hours 0600 and 1430 five days per week
excluding holidays. The Contractor shall also clean the Navy Housing Area, Q-1 through Q-28, and Q-31
through Q-53. Approximately 95% of the office area are carpeted. Cleaning services shall include all
trash removal as referenced in 6.5 (Trash) above. Floors shall be vacuumed, and all dust, dirt, and debris
removed from special equipment, furniture tops, windowsills, corners and crevices. All computer room
and resilient floor tiles shall be dust and damp-mopped daily. All items moved to accomplish task shall be
returned to their original position. Carpets and mats shall be maintained in a clean condition.

Standard: At the end of the cleaning cycle, area shall be free of all dirt, soil, dust, cobwebs, and any other
foreign materials.


6.6.3   Navy Housing (Change of Occupancy)

Requirement: The Contractor shall provide custodial services to clean the Navy Housing Areas, Q-1
through Q-28 and Q-31 through Q-53 at change of occupancy. The kitchen area floors shall be thoroughly
scrubbed, and a coat of floor finish shall be applied and buffed. Kitchen appliance surfaces (inside and
outside), including walls, grills, cupboards, counters, and exhaust fans shall also be scrubbed and
polished thoroughly. The carpets shall be spot cleaned and shampooed in the living room and bedrooms.
All tile floors shall be scrubbed and waxed, windows shall be washed inside and outside, and walls and
blinds shall be scrubbed. The deck and patio areas shall be swept thoroughly and scrubbed clean. All
Rest rooms shall be cleaned in accordance with requirements
set forth in Section 6.2 (Restrooms).



                                                     60
Standard: At the end of the cleaning cycle, houses shall be free of all dirt, debris, dust, cobwebs, and
wax build-up. Rest room fixtures, partitions, walls, and floors shall be free of stains and odors. Waste
containers will be cleaned and disinfected.


6.6.4   Window/Glass

Requirement: The Contractor shall thoroughly and simultaneously clean all exterior and interior window
surfaces, window frames, sills, and sashes once per year at the Navy Facility. All glass surfaces shall be
cleaned and free of all streaks, stains, and shall be wiped dry. The Contractor shall not use ammonia or
products containing ammonia to clean the glass. All paint, putty, film, and foreign matter found on
surfaces shall be removed. Where insect screens exist, screens and screen frames shall be brushed free
of dust, dirt, cobwebs, lint, and other debris. Brushing shall be accomplished outside of the building at a
location that does not conflict with other activities or cause damage to screens. Screens that are removed
shall be replaced in their original position.

Standard: When properly cleaned, all surfaces will be free of streak, film, deposits, and stains, and have
a uniformly bright appearance and adjacent surfaces have been wiped clean. All items moved to
accomplish the task shall be returned to their original positions.


6.7     Dormitories

Introduction: Wallops Flights Facility operates the Management Education Center, which require
housing for trainees, including management and other personnel from various NASA Centers.

Requirement: The Contractor shall provide custodial services to the Dormitory Facilities, Buildings F-4
and F-5, 5 days per week, Monday through Friday, between the hours of 0600 and 1430. These buildings
consist of 84 rooms and 74 rest rooms totaling approximately 14,000 sq. ft. Cleaning services shall
include all trash removal, floors vacuumed (during and following occupancy), removal of dust, dirt, or
debris from special equipment, furniture tops, and windowsills. Corners and crevices shall be dusted daily
and free of all dust or dirt. All rest rooms shall be accomplished as set forth in Section 6.2. All resilient
floor tiles shall be dusted and damp-mopped daily. All items moved to accomplish task shall be returned
to their original position. The carpets shall be shampooed every 6 months or as directed by the CO.

Standard: All custodial services shall be provided in accordance with the requirements above. At the end
of the cleaning cycle, area shall be free of all dirt, soil, dust, cobwebs, and any other foreign materials.


6.8     Cafeteria/Exchange/Williamsburg Room/Training Room, E-2

Introduction: The Wallops Employee Morale Activity (WEMA) provides Cafeteria Services for the
Facility.

Requirement: The Contractor shall:

a. Provide cleaning services for the NASA Cafeteria and Williamsburg Room, Building E-2, five days per
   week, Monday through Friday, between the hours 1300 and 1530. This requirement shall not include
   cleaning any of the cooking areas behind the serving line or any of the cooking equipment. The
   cleaning services shall include floor sweeping, dust- and damp-mopping, carpet and rug vacuuming,
   damp-wiping furniture tops, and cleaning under tables. Entrance and rear portico shall be swept



                                                     61
      weekly and all interior and exterior glass shall be damp-wiped weekly. Rest rooms shall be cleaned in
      accordance with Section 6.2 (Restrooms).

b. Provide cleaning services for the Training Room, (S-165) and the NASA Exchange in Building E-2,
   every other day. The cleaning services shall include floor sweeping, dust and damp mopping, carpet
   and rug vacuuming, damp-wiping furniture tops, and cleaning under tables.

Standard: At the end of the cleaning cycle, the Cafeteria/Exchange/Williamsburg Room/Training Room
areas shall be free of all dirt, soil, dust, cobwebs, and any other foreign materials. Interior and exterior
glass shall be left free of streaks and stains. All items moved to accomplish cleaning services shall be
returned to their original location.


6.9       Management Education Center

Introduction: WFF operates the Management Education Center, which provides training facilities to
Management, Employees, Navy, and Contract Personnel.

Requirement: The Contractor shall provide custodial services to the Management Education Center,
Buildings E-104, five days per week, Monday through Friday, between the hours of 0600 and 1430 during
non-class occupied times. The building consist of 38 individual rooms and 6 rest rooms totaling
approximately 13,750 sq. ft. Custodial services shall include: trash removal, floor vacuuming, and dust,
dirt, or debris removal from special equipment, furniture tops, and windowsills. Corners and crevices shall
be free of all dust or dirt. All computer room and resilient floor tile shall be dust- and damp-mopped. All
rest rooms shall be cleaned in accordance with requirements in Section 6.2 (Restrooms). All items moved
to accomplish task shall be returned to their original position.

Standard: When properly cleaned, the area shall be free of all dirt, soil, dust, cobwebs, and any other
foreign materials.


6.10      Visitor Information Center (VIC)

Introduction: The Visitor Information Center is used by NASA and the public and houses space
hardware and exhibits.

Requirement: The Contractor shall provide custodial services to the Visitor Information Center Buildings,
J-17, J-20 and J-93, between the hours of 0700 and 1000 and between 1300 and 1430, Thursday through
Monday from September 4 through June 25; and 7 days per week from June 26 through September 3.
The Contractor shall furnish these services on three (3) Government Holidays per year, Memorial Day,
July 4, and Labor Day. Cleaning services shall include: trash removal, floor vacuuming, and dust, dirt, or
debris removal from special equipment, furniture tops, displays, and windowsills. Corners and crevices
shall be free of all dust or dirt. All resilient floor tiles shall be dust- and damp-mopped. Rest room shall be
cleaned in accordance with requirements in Section 6.2. All items moved to accomplish task shall be
returned to their original position.

Standard: At the end of the cleaning cycle, the area shall be free of all dirt, soil, dust, cobwebs, and any
other foreign materials.


6.11      Health Unit

Introduction: WFF ‘s Health Unit provides health services to the all WFF and Navy Employees


                                                      62
Requirement: The Contractor shall provide custodial services for the WFF NASA and Navy Health Unit,
Building F-160, West Wing, five days per week, Monday through Friday, between the hours of 0600 and
1430. Cleaning services shall include all trash removal, floor vacuuming, and dust, dirt, or debris removal
from special equipment, furniture tops, and windowsills. All corners and crevices shall be free of all dust
or dirt. All hard floors, hallways, waiting rooms, surgical rooms, nurses stations, examination rooms, and
laboratories shall be wet –mopped. All rest rooms shall be cleaned in accordance with Section 6.2
(Restrooms). All items moved to accomplish task shall be returned to their original position.

Standard: Health Unit facility shall be cleaned in accordance with requirements and approved schedule.
At the end of the cleaning cycle, the area shall be free of all dirt, soil, dust, cobwebs, and any other foreign
materials.


6.12    Telecommunication Facility Building

Requirement: The Contractor shall provide custodial services to the Telecommunication Facility, Building
N-162 between the hours of 1000 and 1300, Monday through Friday, and between the hours of 1430 and
1530, seven (7) days per week including holidays. Cleaning services shall include: all trash removal, floor
vacuuming, and dust, dirt, or debris removal from special equipment, furniture tops, and windowsills.
Corners and crevices shall be free of all dust or dirt. All rest rooms shall be cleaned in accordance with
requirements in Section 6.2 (Restrooms). All items moved to accomplish task shall be returned to their
original position.

Standard: Custodial services shall be accomplished in accordance with the requirements above. At the
end of the cleaning cycle, the area shall be free of all dirt, soil, dust, cobwebs, and any other foreign
materials.


6.13    Miscellaneous Cleaning


6.13.1 Drinking Fountains

Requirement: The Contractor shall remove all soil, stains, liquids, trash, scale, rust, and other foreign
matter from drinking fountains on a daily basis. An approved germicidal detergent shall be used when
cleaning drinking fountains. All porcelain and polished surfaces, including the orifices and drains shall be
disinfected. Any leaks or inoperable fountains shall be reported to the CO.

Standard: At the end of the cleaning cycle, drinking fountains shall be free of all dirt, stains, soil, and will
have a non-abrasive high gloss appearance. Metal surfaces will be clean and bright, and free of deposits
or tarnish.


6.13.2 Elevators

Requirement: The Contractor shall remove all dirt, soil, stains, liquid, trash, refuse, scale, and any other
foreign matter from elevator cabs, exterior doors, panels, and door tracks every two weeks. Any adjacent
areas which becomes contaminated with foreign material including dust, dirt, or cleaning product residue,
shall be also be cleaned.

Standard: At the end of the cleaning cycle, the area shall be free of all dirt, soil, dust, cobwebs, and any
other foreign matter and present a clean appearance.


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6.13.3 Blinds

Requirement: The Contractor shall remove all laden dirt, soil, lint, stains, or other foreign matter from
blinds monthly. Cleaning blinds shall be accomplished via dusting or vacuuming each louver and the
frame.

Standard: At the end of the cleaning cycle, the area shall be free of all dirt, soil, dust, cobwebs, and any
other foreign materials. Blinds, louvers, cords, hardware, and surrounding surfaces will present a clean,
uniform appearance free of soil, marks, and other foreign matter.


6.13.4 Glass

Requirement: The Contractor shall monthly clean, all interior and exterior surface of all glass in entry
ways bookcases, cabinets, and showcases thoroughly. The Contractor shall not use ammonia or
products containing ammonia to clean the glass. All glass surfaces shall be clean and left free of streaks
and stains, and all adjacent surfaces wiped dry. All paint, putty, film, and foreign matter found on glass
surfaces shall be removed.

Standard: When properly cleaned, all surfaces will be free of streak, film, deposits, and stains, and have
a uniformly bright appearance and adjacent surfaces have been wiped clean. All items moved to
accomplish the task shall be returned to their original positions.


6.13.5 Convenience Sinks in Office/Shop Mess Areas

Requirement: The Contractor shall thoroughly clean all washbowls, convenience and shop sinks once
per week. This includes cleaning countertops. The Contractor shall remove grease and other dirt with an
all-purpose synthetic detergent or soap solution. The Contractor shall remove stains with scouring
powder. The Contractor shall clean chromium-plated hardware with care so that the finish is not
damaged.

Standard: When properly cleaned, sinks and washbowls shall be free of all dirt, grease, stains, film, or
odor.


6.13.6   Chalkboards and White Boards

Requirement: The Contractor shall wipe all chalk-and white boards, trays, and remove dust from
erasers on a daily basis. The Contractor shall only clean chalk and white boards when the boards are
free of all hand written material.

Standard: When properly cleaned, a chalk board and white board shall be free of all dirt, dust, film, chalk,
and other debris.


6.14     Solid Waste

Introduction: WFF provides solid waste removal for the NASA facility, Navy, and National
Oceanographic and Atmospheric Administration (NOAA) Command and Data Acquisition Station. The



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services for NASA and Navy facilities will consist of removal of Solid Waste from the Main Base,
Mainland, and Wallops Island.

Requirement: The Contractor shall:

a. Provide labor and equipment for the removal of solid waste from WFF, Navy, and National
   Oceanographic and Atmospheric Administration Command and Data Acquisition Station.

b. All container locations shall be fully accessible for the use of standard equipment utilized by the
   Contractor in its collection operation.

c.   The Contractor shall dispose of all waste at the local County Landfill in Atlantic, Virginia.

d. The Contractor shall ensure that waste receptacles containing liquids do not spill onto ground
   surfaces. If spills occur, the Contractor shall be responsible for cleaning up spills resulting from
   leakage. The Contractor shall pickup all trash that is spilled during collection operation within a radius
   of 20 feet.

e. All containers must be approved by the CO and must be repaired or replaced as needed. Repair or
   replacement will be required if container lids are damaged, excessive rust is present, or holes are
   found in the containers. Containers must be kept painted with a color approved by the CO and shall
   be positioned at designated locations.

f.   Containers shall consist of the following sizes: 90-gallon capacity, 4, 6, 30, and 40 cubic yard
     capacities. In locations where there are more than one container specified, larger units of equal
     capacity may be submitted with the approval of the CO. At the option of the Government, containers
     may be added or deleted at a pre-determined cost or credit to the Government.

g. All containers must be emptied between 0800 and 1630, Monday through Friday. Emergency dumps
   shall be completed within 24 hours of notification by the CO. The Contractor shall submit a schedule
   for dumping containers to the CO.

h. Be responsible for damage to Government property resulting from emptying solid waste containers at
   WFF.

i.   Provide equipment and labor to accomplish work specified as follows:

     (1) Five (5), 40 cubic yard solid waste containers with A-roof and 3 doors. All containers shall be
         emptied weekly.

     (2) One (1), 40 cubic yard container with electric auger for use with Model 22 paper digester.
         Container shall be emptied monthly.

     (3) Three (3), 30 cubic yard open top roll-off containers. Containers shall be emptied twice monthly.

     (4) One (1), 30 cubic yard recycling capacity type container with top and divider. Container shall be
         emptied monthly.

     (5) Five( 5), 6 cubic yard solid waste containers. All containers shall be emptied twice weekly.

     (6) Two (2), 4 cubic yard containers. All containers shall be emptied twice weekly.




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     (7) Fifty-four (54), 90 gallon containers with roll-a-carts. All containers shall be emptied once
         monthly.

     (8) Provide bulk pick-up of trash unsuitable for placement in 90 gallon containers. This service shall
         be provided to the 48 units of the Navy housing area on a quarterly basis.

     (9) Provide 12 each emergency dumps for 30 and 40 cubic yard roll-off containers yearly.

Container Type, Location, Size, and Number of units are as follows:

2   (1)     40 Cubic Yard with A-roof and 3 doors
            Bldg. F-16 (Northeast side) – 1 each
            Bldg. E-2 (Rear Café.) – 1 each
            Bldg. E-2 (East end) – 1 each
            Bldg. N-162 (Northeast corner) – 1 each
            Bldg. X-35 (South side/Island) – 1 each

    (2)     40 Cubic Yard with Elec. Auger for use with Model 22 Paper Digester
            Bldg. V-10 (Parking Lot/Island) – 1 each

    (3)     30 Cubic Yard Open Top (Construction Type)
            Bldg. N-222 (Rear of Bldg.) – 1 each
            Bldg. V-10 (Navy Parking Lot/Island) – 1 each
            Bldg. V-20 (Navy Parking Lot/Island) – 1 each

    (4)     30 Cubic Yard Recycling type with Top and Divider
            Bldg. E-7 (Rear) – 1 each

    (5)     6 Yard Containers with Lids
            NOAA Facility (Parking Lot) – 1 each
            Bldg. R-30 (Navy Driveway) – 1 each
            Bldg. R-20 (Navy CDF) – 1 each
            Bldg. F-3 (Rear) – 2 each

    (6)     4 Yard Containers with Lids
            Bldg. U-40 (Parking Lot/Mainland – 1 each
            Bldg. U-70 (Southwest Corner/Mainland) – 1 each

    (7)     90-Gallon Size (Roll-a-Cart)
            Bldg. J-8 (Rear/VIC) – 2 each
            Bldg. J-20 (VIC) – 4 each
            Navy Housing (House Nos. 101-114, 116, 118, 120, 122, 124, 126, 128, 130, 132, 134, 136,
            138, 140, and 142 – (28 each) and 201-217, 219, 221, and 223 (20 each) total 48

Standard: Waste shall be removed to ensure containers do not overflow. After collection, the waste
receptacles shall be free of all waste. Areas surrounding all waste collection areas shall be free from litter,
stains, odors, debris, and any other foreign matter. Waste shall be removed from facilities and promptly
transported to specified location for pick up.




                                                      66
7.0       CHEMICAL AND BIOLOGICAL LABORATORY SUPPORT SERVICES

7.1       General Information

The Contractor shall provide a wide variety of chemical and biological analyses associated with Wallops
Flight Facility (WFF). Work encompasses the main base, mainland, island, and the NASA visitors center
water distribution systems, the main base wastewater treatment plant, the Chincoteague Virginia Coast
Guard Station wastewater treatment plant, numerous storm water discharge points, and other
requirements of WFF and tenant organizations. Reference additional permit requirements in Section 8.0
Environmental Management Support Services. All records and files shall be made fully accessible to the
government during the period of performance of work, and shall become the property of the government
at the end of the contract period.


Requirement: The Contractor shall supply full-scale analytical laboratory services necessary to ensure
the compliance of WFF with the National Pollutant Discharge Elimination System (NPDES) permit, the
Environmental Protection Agency (EPA), the Commonwealth of Virginia Department of Environmental
Quality (DEQ), the Commonwealth of Virginia Department of Health (VDH), and other state and federal
regulatory agencies and statutes governing wastewater/storm water discharges, potable water supplies,
ground water remediation, and other systems/operations at WFF.

Standard: No violations resulting from the Contractor’s permit responsibilities. All permits and required
data submitted on time; all actions are properly tracked, documented and filed.


7.2       Water Quality Monitoring, Analysis, And Support                   (Category 2)

Requirement: The Contractor shall:

a. Perform as prescribed by the permits sampling, delivery of samples to state and other remote labs,
   testing, monitoring of chemical and biological parameters, consultation with WFF, reporting to and
   correspondence with regulatory agencies. The Contractor shall have a complete understanding of
   and track in a format approved by the Contracting Officer all permit requirements and provide other
   services as may be necessary. The Contractor shall ensure compliance with the requirements of the
   NPDES Permit #0024457, dealing with wastewater/storm water discharges and the Virginia
   waterworks regulations and water system permits in requirements dealing with WFF’s public water
   supply systems

b. Perform as prescribed by the permits, surveys, collect information, process correspondence, develop
   reports, and conduct all activities necessary to assist in the renewal of the NPDES permit, water
   distribution systems permits, and the acquisition of other permits required by regulatory agencies.
   The Contractor shall be fully knowledgeable of all regulatory agency requirements applicable to WFF
   wastewater/storm water discharges and public water supply systems.

c.    The government will inform the Contractor of changes in equipment, conditions, and other factors
      affecting compliance with state or federal regulations. The Contractor shall report in the regulatory
      prescribed format and within the required time, such changes to the appropriate agencies to ensure
      permit or regulatory compliance.


d. In the event that the DEQ, VDH, EPA, or any other regulatory agency notifies WFF of a request for a
   meeting or inspection of facilities and premises pertaining to water supply, wastewater, or storm water




                                                      67
     systems, the Contractor shall be present to provide information, reports, etc., when requested by the
     Government.

e. Be responsible for timely and accurate reporting as required by regulatory agencies. Penalties, fines,
   and additional required reports, resulting from delinquent reporting or faulty or inaccurate testing on
   the part of the Contractor, shall be the responsibility of the Contractor.

f.   Prepare as prescribed by the permits, monthly permit reports and make copies for the respective
     system operators for their concurrence. The Contractor shall obtain signatures from the licensed
     operators on the two original reports and forward reports and other correspondence to the Contracting
     Officer for signatures and approval. These approved reports shall then be forwarded to the requesting
     agencies in accordance with permit deadlines. All reports, test results, correspondence, documents,
     and other information pertaining to WFF wastewater/storm water and potable water supply as
     developed under the conditions of this statement of work shall be recorded electronically and on
     paper and accurately filed by the Contractor and shall be made available to the Government.

g. Provide technical support services to the government in the resolution of matters pertaining to
   wastewater/storm water discharges and potable water supply. The Contractor shall provide the
   support service in the form of consultation, planning, testing, and research, to obtain compliance with
   the applicable requirements of regulatory agencies. The Contractor shall provide to the CO within 24
   hours of receipt of the request, an estimated completion date unless it is a minor action as mutually
   agreed by the Contractor and CO.

Standard: See 7.1 Standard.

h. On a regular basis, wastewater systems, storm water systems and water systems may require testing
   and analysis. These testing services shall be provided by the Contractor on an “as required” basis
   and shall include all tests required of the permits, any additional tests that state or federal agencies
   may require, and tests required by the government. The Contractor shall provide to the CO within 24
   hours of receipt of the request an estimated completion date unless it is a minor action as mutually
   agreed by the Contractor and CO.

Standard: See 7.1 Standard and Standard Methods for the Examination of Waste and Wastewater, latest
edition.

i.   Conduct monthly analysis as prescribed by the permit of samples from the U.S. Coast Guard
     Chincoteague Station and complete the Discharge Monitoring Report for NPDES Permit #0087327.
     Testing shall be as required by the permit as well as any additional tests which state or federal
     agencies may require.

Standard: See 7.1 Standard and NPDES Permit #0087327.

j.   In addition to the NPDES permit requirements, the Contractor shall run other tests, document the
     results and forward them to the Contracting Officer on time as required by the Contracting Officer to
     assist in the operation of the wastewater treatment plant. Such testing shall include, but not be limited
     to the following:

            Test                                                    Frequency

         Influent CBOD                                              3 per week
         Influent TSS                                               3 per week
         Influent TKN                                               3 per week
         Aeration MLVSS                                             3 per week



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          Aeration D.O.                                              2 per day
          Sludge Vol. Index                                          1 per day
          Influent D.O.                                              1 per day
          Aeration pH                                                2 per day
          Influent pH                                                1 per day


Standard: Tests are performed in accordance with Standard Methods for the Examination of Waste and
Wastewater, latest edition, and Wastewater Treatment Plant O & M Manual. Tests are performed on time
and at the required frequencies. Tests are documented as specified by the Contracting Officer.

k.    Develop and maintain a file system and information database, which shall be maintained in both a
      hardcopy and electronic format. This system shall be formatted and maintained to be accessible
      through the existing WFF electronic networking system, using access security. This filing system
      shall include all permits, test requirements, test results, correspondence, operations data,
      meteorological data, and other data which the government and or Contractor finds necessary to
      support facilities operations. Such data shall be used as an historical archives, for the operation of the
      wastewater/storm water, and potable water systems for reporting to regulatory agencies, and to
      provide charts, graphs and reports which shall be used to track plant operations and maintain
      compliance with all federal and state requirements.

Standard: See 7.1 Standard.

l.    Coordinate with operations personnel to obtain data input, to include flows, operational test results,
      operator adjustments, observations, comments, and operational problems. The Contractor shall
      monitor the test data for permit compliance and shall immediately notify the government of a
      noncompliance, or a trend that might lead to a noncompliance issue. The Contractor shall, utilizing
      the database information, work with the operators to assist in developing standard operating
      procedures and solve operational problems.

Standard: See 7.1 Standard and Wastewater Treatment Plant O & M Manual.

m. Setup within 30 days following the contract start date and maintain an up-to-date, complete regulatory
   compliance schedule in electronic format, accessible to the Contracting Officer at all times, which
   indicates what is due and when, the date it was sent, the location of the test results, and concerns or
   issues as a result of the test. The Contractor shall, when communicating with agencies such as the
   EPA and DEQ, go through proper government channels.

Standard: See 7.1 Standard and schedule submission and maintenance requirements.




7.3       Analytical Chemistry Support

Introduction: The Contractor shall provide a wide variety of analytical chemistry tasks associated with
GSFC WFF. These tasks include, but are not limited to, operating, maintaining, calibrating,
troubleshooting, modifying, and cleaning of analytical equipment used to perform chemical analyses.
Special care must be exercised to assure proper handling of equipment and chemicals. Some tests shall
be carried out on a regular basis, some on an as-needed basis, and some will be ordered by the
Contracting Officer to solve a particular problem. Many of the tests shall use prescribed techniques; others




                                                       69
may require unique procedures to be developed by the Contractor. All test procedures and test results
shall be submitted to and approved by the CO.

Requirement: The Contractor shall:

a. Communicate so there is a clear and mutual understanding with on-site users that require chemical
   analyses. Contractor shall be responsive to the customer’s needs by responding orally or in writing
   within two days to the customer’s inquiries. All oral conversations shall be logged and a record of all
   correspondence shall be retained on file. Communications shall be thorough such that the Contractor
   has a clear understanding of the customer’s requirements and can take appropriate action as and
   when required.

Standard: All oral and written communications shall be timely mutually understood and documented.
Customer (9/10) satisfaction with timeliness, quality, responsiveness and professionalism.

b. Analyses shall be performed on numerous substances, examples of which include: oxidizers, aviation
   fuel/deicing inhibitor and flash point lubricants, hydraulic oils-wear metals/viscosity/particulate
   analysis, breathing oxygen or air, hydrazine, PCB’s in transformer oil, asbestos (qualitative analysis),
   copper and lead, etc. The Contractor shall use established test procedures. All test procedures and
   test completion dates shall be submitted to and approved by the CO within 24 hours or a mutually
   agreed time. The Contractor shall perform analyses in accordance with military standards or
   Government-provided procedures. In other cases, the Contractor shall be responsible for choosing
   the analytical technique. In the latter case, the Contractor shall select an appropriate “standard”
   technique or develop a unique process, and shall be responsible for ensuring that the precision and
   accuracy of the test meets the requirements of the application.

Standard: Analyses are done in accordance with the approved procedures, timeliness and
documentation requirements.

c.   Operate, maintain, calibrate, troubleshoot, and make minor repairs in accordance with the respective
     Owners/Operator's Manual and its maintenance schedule to government-owned laboratory equipment
     such as gas chromatographs, atomic absorption spectrophotometers, UV-Visible-Near IR
     spectrophotometers, and other analytical laboratory equipment.

Standard: Equipment is available for use at least 90% of the time.

d. Provide environmental health measurements for the hydrazine storage and fueling operation, and
   shall maintain and calibrate on a schedule all associated equipment required to perform these tasks.
   This requirement also requires, at a minimum, a weekly change of cassette tape for monitoring the
   hydrazine detector. The Contractor shall document all actions in an electronic file. This task will only
   be required when hydrazine is at the storage area.

Standard: Actions are complete, documented and timely in accordance with the requirement.

e. Interact effectively with many other organizations, interpret their requirements, recommend solutions
   to their problems, and implement solutions.

Standard: Customer (9/10) satisfaction with responsiveness, effectiveness, knowledge, professionalism
and timeliness.

f.   Maintain the assigned workspaces in a neat and orderly manner reflecting good housekeeping and
     safety practices. This shall include the storage areas of chemicals and supplies as well as offices and
     work areas. The Contractor shall maintain an inventory of all chemicals as required by WFF.



                                                     70
Standard: The Contractor shall comply with all federal, state, and local regulations. Zero notices of
violation.




                                                    71
8.0     ENVIRONMENTAL MANAGEMENT SUPPORT SERVICES

8.1     General Information                                       (Category 3)

Requirement: The Contractor shall:

a. Provide management, administration, supervision, labor, materials, supplies, and equipment, except
   those designated as government furnished, necessary to assist Goddard Space Flight Center’s
   Wallops Flight Facility (GSFC/WFF) Environmental Office in the implementation and maintenance of
   the environmental program at Wallops Flight Facility, Wallops Island, VA. Contractor personnel shall
   be fully qualified in accordance with prescribed environmental regulations and NASA policy guidance.
   Personnel shall provide these services, free of significant errors. Unsatisfactory deliverables will be
   returned to the Contractor, who shall redo the work in a time that's mutually agreed to by the CO.
   These support services include both routine and recurring services and non-routine special studies
   and services. All services shall be in compliance with applicable Federal, State, and local laws;
   permits and permit conditions; Presidential Executive Orders; NASA Policy Directives; NASA Policy
   Guidance; NASA regulations, instructions, plans, and programs; and where applicable tenant
   regulations and policy. All data is the property of the Government and shall be available to the
   government at all times and shall be the property of the government at the conclusion of this contract.

Standard: Work is performed completely, on time and in accordance with prescribed statutes, regulations
and NASA guidance. No penalties assessed as a result of Contractor error or omission.

b. Implement a task tracking and management system in the form of an electronic database for all
   services provided in this section. This tracking system shall include at the minimum, date of receipt,
   due dates and completion dates. This shall be updated weekly not later than each Tuesday COB and
   be made available for review at anytime by the NASA environmental office staff.

Standard: The Contractor’s tracking and management system includes all of the required information
and is updated on time and available for review at all times.


8.2 Routine and Recurring Services.

Introduction: Routine and recurring services, to be completed on a continual basis with minimal direction
from the Government, include:


8.2.1   Acquire Federal, State, and Local Environmental Permits

Requirement: The Contractor shall prepare timely and accurate documentation needed to acquire
various environmental permits from Federal, State, and local agencies. Quality and format of
documentation shall be such that compliance permits are successfully obtained and the terms are in the
government’s best interest. All deliverables shall be submitted within a mutually agreed upon time with the
CO to allow for CO review and approval prior to submission to the agencies.

Standard: See 8.1 Standard.




8.2.2   Conduct Annual Compliance Self-Assessments                        (Category 3)



                                                    72
Requirement: The Contractor shall conduct timely and accurate annual compliance self-assessments in
an approved format, using the appropriate NASA Headquarters established protocol. NASA Headquarters
will determine the required date. All aspects of 16 programmatic areas shall be addressed in a three-year
cycle, with one-third of the programs assessed each year. The assessment shall be a true assessment as
validated by the Government and regulatory agency audits. Contractor’s format shall be submitted to and
approved by the government at least 60 days prior to submission of the initial self-assessment.

Standard: See 8.1 Standard. Contractor’s format is submitted to and approved by the CO on time. The
Self-assessment is submitted on time and adequately addresses all 16 programmatic areas. The Self-
assessment is a true assessment as reasonably compared to NASA or regulatory agency audits.


8.2.3   Conduct Annual Inspections                                        (Category 3)

Requirement: The Contractor shall conduct annual multi-media environmental facility inspections. Not
later than October 1 annually, the Contractor shall submit to the Contracting Officer for approval, a
proposed format and a schedule for the next 12 months. Inspections shall take place within 2 days of the
approved scheduled dates, unless the CO approves schedule change. All facilities shall be inspected
unless otherwise agreed to by the CO to ensure compliance with applicable requirements. Inspection
results shall be filed and maintained electronically and available for viewing by the Environmental Office
staff for viewing at any time.

Standard: See 8.1 Standard. Inspections are performed completely, on time and in accordance with
approved format.


8.2.4   Prepare, Implement & Track Corrective Action Plans (CAP)                  (Category 3)

Requirement: The Contractor shall prepare, implement and track adherence to corrective action plans
for instances of non-conformance identified in the annual self-assessments and all facility inspections.
CAPs shall be prepared within 7 days of receiving documentation of the non-conformance or findings,
approved by the CO, take appropriate action, and maintain the plan up-to-date in an electronic format so
that it can be easily accessible and monitored by the CO.

Standard: Contractor prepares, implements and tracks the approved CAP and any action items on time.


8.2.5   Demonstrate Compliance with Permits, Regulatory Standards and Standard Management
        Practices

Requirement: The Contractor shall ensure and demonstrate compliance with all applicable permits,
regulatory standards, and standard management practices. These include but are not limited to sample
collection, monitoring, record-keeping, report preparation, training, inspections, data reporting, etc.

Standard: See 8.1 Standard..



8.2.6   Interface with Regulatory Agencies

Requirement: The Contractor shall interface on a regular basis with Federal, State, and local regulatory
agencies. The Contractor shall maintain a professional demeanor and respond to all inquiries within 24
hours. The CO shall be kept apprised of any critical communications and of any controversial and


                                                    73
regulatory-related matters, as they become known to the Contractor. All such issues shall be documented
for the record within 1 hour of occurrence.

Standard: See 8.1 Standard. Regulatory Agency feedback is 100% positive based on professional
demeanor and response.


8.2.7   Review Regulations

Requirement: The Contractor shall review, interpret and assess the impacts of existing and proposed
regulations and prepare the associated implementation plans. All regulations shall be reviewed within 14
days of receipt and implementation plans prepared and submitted for CO approval within 60 days of
regulation receipt. The interpretation and ensuing implementation plan shall be thorough, complete, and
documented in electronic format such that they are accessible to the CO for review at any time.

Standard: See 8.1 Standard. Contractor provides this support to successfully comply with the quality,
timeliness and documentation requirements.


8.2.8   Manage On-site and Off-site Hazardous Waste Activities                    (Category 3)

Requirement: The Contractor shall:

a. Manage on-site hazardous waste activities, including but are not limited to materials during use, in
   storage, and waste products generated, in accordance with State and Federal regulations. This
   includes collecting and transporting hazardous waste on government property with Contractor-owned
   vehicles; identifying and implementing cost-effective waste minimization, pollution prevention, and
   recycling efforts; and managing 90-day hazardous waste storage facilities, including the performance
   of regular inspections. The Contractor shall fully cooperate with the WFF tenant hazardous materials
   Programs

Standard: See 8.1 Standard. Contractor provides this support to successfully comply with the quality,
timeliness and documentation requirements.

b. Arrange for disposal of hazardous waste, non-usable hazardous material and other wastes restricted
   from local disposal at facilities pre-approved by NASA. The Contractor shall provide all services,
   materials, licenses and equipment necessary for final disposition of hazardous waste, non-usable
   hazardous material and other wastes restricted from local disposal including sampling, analysis,
   packaging, marking, labeling, manifesting, transportation, treatment, interim storage, disposal,
   destruction, and all other actions to assure final disposition of all hazardous waste and materials from
   Wallops Flight Facility. Submit Hazardous Waste Manifest to the Contracting Officer for signature.
   Shipments must be coordinated with the Contracting Officer to assure availability for signature.
   Provide monthly reports to the Contracting Officer. Reports shall include manifest number, waste
   description, disposal method, container number, container type and quantity, NASA profile, disposal
   profile, disposal quantity and units, unit price (NASA cost), extended price (NASA cost), transportation
   costs, other costs associated with pickup and disposal, a total waste disposal cost (NASA cost) and
   other available information requested by the Contracting Officer.

Standard: See 8.1 Standard.


8.2.9   Evaluate Environmental Media




                                                    74
Requirement: The Contractor shall provide support in the evaluation and management of all
environmental media including but not limited to Resource Conservation Recovery Act (RCRA), Clean Air
Ace (CAA), Clean Water Act (CWA), Comprehensive Environmental Response, Compensation, and
Liability Act (CERCLA), Emergency Planning and Community Right-to-Know Act (EPCRA), National
Environmental Policy Act (NEPA), etc.

Standard: See 8.1 Standard.


8.2.10 Provide Technical Consultation

Requirement: The Contractor shall provide technical consultation services, including review of projects,
documents, policies, procedures, and guidelines, etc. relating to environmental issues. All consulting
services shall be provided within the amount of time mutually agreed to with the requestor, be completed
to the satisfaction of the requestor, and electronically documented within 24 hours of completion.

Standard: See 8.1 Standard. Contractor provides this support to successfully comply with the quality,
timeliness and documentation requirements.


8.2.11 Develop Environmental Management System                            (Category 3)

Requirement: The Contractor shall continually develop, maintain, and implement various environmental
management policies, plans, procedures, and guidelines. (The system selected shall be similar to the
Environmental Management System used by NASA.)

Standard: See 8.1 Standard. Contractor provides this support to successfully comply with the quality,
timeliness and documentation requirements.


8.2.12 Maintain Tracking and Reporting Systems                                     (Category 1)

Requirement: The Contractor shall maintain daily and update not later than the Government required
reporting date for all data, various tracking and reporting systems such as hazardous materials, recycling,
affirmative procurement, etc., including data collection and verification.

Standard: See 8.1 Standard. Contractor provides this support to successfully comply with the quality,
timeliness and documentation requirements.




8.2.13 Regulatory Reporting

Requirement: The Contractor shall prepare internal and external regulatory reporting (e.g., recycling,
RCRA, CWA, EPCRA, CAA, pollution prevention, etc.), complete and accurate, not later than 3 working
days prior to its due date to allow for review and approval by the CO. The Contractor shall maintain an
electronic file of all documents so that the Government may easily review it at any time.

Standard: See 8.1 Standard. Contractor provides this support to successfully comply with the quality,
timeliness and documentation requirements.



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8.2.14 Environmental Outreach Programs

Requirement: The Contractor shall develop and implement internal and external environmental outreach
programs in accordance with NASA policy.

Standard: See 8.1 Standard.


8.2.15 Maintain Government Records                                                 (Category 2)

Requirement: The Contractor shall maintain government records including physical maintenance of
environmental facility records and compliance documentation. The government shall be afforded access
to these records at all times. These records shall be the property of the government and shall be turned
over to the CO on contract completion or termination. Records shall be controlled and maintained in
accordance with Federal, State, and local regulations, NASA Policy Document 1440.6E and
Environmental Management System (EMS) requirements.

Standard: See 8.1 Standard. Contractor provides this support to successfully comply with the quality,
timeliness and documentation and regulatory requirements.


8.2.16 Track Status of Environmental Programs                                      (Category 3)

Requirement: The Contractor shall electronically track the status of environmental programs, including,
but not limited to: permits; inspections; studies and reports; enforcement actions; corrective action plans;
spills; surveys, etc. Included shall be start dates, due dates, completion dates, reporting requirements, and
other pertinent information as mutually agreed to by the CO.

Standard: See 8.1 Standard. Contractor provides this support to successfully comply with the quality,
timeliness and documentation and regulatory requirements.


8.2.17 Environmental Training Program

Requirement: The Contractor shall develop and implement an environmental training program to meet all
applicable regulatory requirements (RCRA, etc.) and best management practices.

Standard: See 8.1 Standard. Contractor provides this support to successfully comply with the quality,
timeliness and documentation and regulatory requirements.


8.2.18 Pollution Prevention Program

Requirement: The Contractor shall develop and implement a pollution prevention program. This is an on-
going program. The plan shall be submitted to the CO for approval within 30 days of the contract start
date and updated on the anniversary date annually.

Standard: See 8.1 Standard. Positive trend toward meeting NASA established goals. Contractor
provides this support to successfully comply with the quality, timeliness and documentation and regulatory
requirements.




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8.3    Non-routine Special Studies

Introduction: Non-routine special studies include site characterization and restoration activities,
compliance order demonstrations, wetland surveys, preparation of NEPA EA and EIS documents, etc.

Requirement: The Contractor shall submit to the CO for approval a plan to perform non-routine special
tasks, schedule, and cost estimate within five working days of their initiation by the government.

Standard: See 8.1 Standard.




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9.0     OCCUPATIONAL MEDICINE

9.1     General - Reference and Technical Documents

Introduction: To provide medical service to personnel at any location, there are certain codes,
standards, rules, and regulations that are required to be followed in order to ensure professional treatment
of all personnel. Adherence to these guidelines also ensures that facilities meet standards necessary to
maintain insurance. Examples of some of the codes and regulations that may have to be adhered to are
the Joint Commission on Accreditation of Hospital Organizations (JCAHO), American Medical Association
(AMA), American with Disabilities Act (ADA), National Fire Protection Association (NFPA), Occupational
Safety and Health Administration (OSHA), Virginia State codes, Navy and NASA codes.

Requirement: The Contractor shall be aware of all the codes and regulations that apply to operating a
government medical treatment facility and shall maintain a copy of the pertinent codes at the facility at all
times. The Contractor shall provide a central location within 45 days of the contract start date for copies of
the pertinent regulations and make available to the Contracting Officer for approval. The Contractor shall
adhere to all codes and regulations necessary to operate the facility.

Standard: Code regulations are filed on time and meet requirements. All codes and regulations are
adhered to.


9.1.1   Government Furnished Equipment (GFE)

Introduction: Located on main base, there is a medical treatment facility that is available for use by both
NASA and Navy personnel. The facility has the capability to perform routine medical services, limited
emergency medical services, and routine dental services. Both military and civilian personnel stationed at
Wallops Flight Facility currently use the medical treatment facility. Since there is a current medical facility
in use, there is certain equipment that will be made available to the Contractor that is owned by the
government. The government will provide the Contractor a detailed listing of all equipment and supplies
currently used at the medical facility that will be made available for Contractor use. The Contractor shall
be responsible for maintaining the equipment per guidelines established in this document. Any additional
equipment that the Contractor feels is necessary to provide adequate medical services shall be provided
by the Contractor and maintained by the Contractor.

Requirement:

a. The Contractor shall be responsible for maintaining all government furnished equipment and ensuring
   that it is available for use at all times.

Standard: All government-furnished equipment (GFE) shall be available for use at least 98% of the time.

b. The Contractor shall provide a log of all maintenance performed on government furnished equipment.
   Information such as date of maintenance, type of maintenance performed, equipment that
   maintenance was performed on, etc. shall be contained in the log.

Standard: The log shall be readily available for government inspection.



9.1.2   Work Schedule

9.1.2.1 Routine


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Introduction: See also Section 1 - Working Hours. The normal working hours for government personnel
are from 7:00 to 4:30. The Contractor shall provide staffing for the period of 7:30 to 4:30. In addition to
establishing time periods for some of the routine tasks, the Contractor shall still be required to handle
appointments not related to the routine tasks.

Requirement: The Contractor shall develop, not later than the contract start date and then updated
weekly not later than noon Friday for the coming week, an electronic or paper schedule for the routine
services provided at the clinic and publish it for all government personnel.

Standard: The Contractor shall publish the schedule on time in a manner that shall be readily visible (i.e.
Navy Plan of the Day/NASA Home Page) to all government personnel.


9.1.3   Staffing

Introduction: At the current time, there are both Navy and NASA personnel that occupy the medical
treatment facility. In the past, they operated independent of one another and provided assistance on an
as-needed basis. Under this contract, the services are to be combined wherever feasible. The Navy will
provide at least two medical personnel for the purpose of assisting in military examinations and
maintaining records at the facility. The Contractor shall provide the personnel necessary to complete the
medical mission delineated in the remainder of this section of the contract.

Requirement: The Contractor shall provide a physician and other personnel for a minimum of 8
hours/day, 3 days/week, 52 weeks/year to meet the demands placed on the medical facility by
government personnel. All personnel shall be properly certified with respect to Virginia, Tri-Care, JCAHO,
and government codes/standards.

Standard: Staffing is adequate to meet demands.


9.1.4   Additional Work

The Contractor may submit at any time to the government for approval, a proposal and detailed plan that
allows the Contractor to provide primary care to all employees (Civil Service, Contractors, active duty
Navy, and retirees) at WFF and their dependents.

The Contractor shall be required to collect reimbursement for services from the patient and/or the patient’s
health care provider. The plan/proposal must show and be beneficial to the government. The benefits to
NASA employees described in the rest of this statement of work may not be billed to the employee or the
employee’s health provider.


9.2     Medical Treatment/Emergency Services

9.2.1   Occupational

Introduction: Civil Service and military personnel employed at the Wallops Flight Facility and the Surface
Combat Systems Center (SCSC) located at the Wallops Flight Facility are eligible to receive diagnosis and
treatment at the MTF. In addition, Contractor personnel may be eligible for medical services based on
their contract with the government. Personnel that are injured or become ill during working hours may
receive medical services at the MTF that are limited to initial treatment and diagnosis only. Further




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consultations, treatments, etc. shall require the patient to be referred to their primary care physician or
other specialists as needed.

Requirement: The Contractor shall:

a. Provide initial treatment and diagnosis for all personnel during working hours regardless of whether
   such injury or illness was sustained by the employee in the actual performance of his/her duty.

Standard: Treatment and diagnosis is done in accordance with AMA standards. Patients are priority
treated in accordance with the severity of the injury/illness.

b. Refer employees with non-job related conditions to their private physician unless additional treatment
   is recommended by the private physician and is deemed advantageous to the Government in avoiding
   excessive time off from work. Treatment and diagnosis for non-job related conditions shall be limited
   to first aid only.

Standard: Treatment and diagnosis is in accordance with AMA standards.

c.    Provide initial diagnosis and treatment for eligible contracting personnel who sustain an on-the-job-
      injury or occupational illness. The Contractor shall refer all personnel to their private physician if the
      illness or injury may result in lost time for the individual.

Standard: Treatment and diagnosis is in accordance with AMA standards.


9.2.2     Non-Occupational

Requirement: The Contractor shall:
a. Provide initial treatment and diagnosis to civil service and military personnel with a non-occupational
   injury or illness that occurs during normal working hours. The Contractor shall provide treatment for
   medical conditions in which the individual would not reasonably be expected to seek the attention of a
   private physician or in order to enable the individual to complete their current work shift prior to
   consulting with a private physician. The Contractor shall refer the patient to their private physician as
   needed upon completion of the initial treatment.

Standard: Initial treatment and diagnosis is in accordance with AMA standards.

b     Administer medications and referral treatments to all civil service and military personnel subject to
      approval of the physician/medical director whenever medications are furnished by employee with a
      prescription from the individual's private physician in order to retain the employee at work or for cases
      under the Federal Employee's Compensation Act (FECA).

Standard: Medications and treatments are administered on an as-needed basis in accordance with the
guidelines established by the private physician.


9.3       Health Exams/Physicals

9.3.1     Military

Introduction: The military performs health exams/physicals on a periodic basis (5-year intervals), at re-
enlistment, and upon retirement or separation. These exams are comprehensive in nature and require




                                                        80
several tests to be administered. The government will provide the Contractor with the current procedures
used.

Requirement: The Contractor shall administer health exams/physicals to military personnel stationed at
Wallops Flight Facility on a basis coordinated with Navy Corpsmen. Physicals shall be administered
according to Navy Standards (BUMED) and Manual of Medical Department practices.

Standard: Physicals are performed on schedule and in accordance with the applicable medical standards.


9.3.2   Non-Military

Introduction: All NASA employees and Navy personnel in positions that require a physical, shall be
offered a baseline health examination at three (3) year intervals. (Baseline examinations are synonymous
with “complete exams.”) For the years in between the baseline exams, there is a need to perform partial
exams to monitor personnel for changes in their physical conditions. Examples of personnel who would
require a health examination (complete or partial) are as follows: newly hired personnel, personnel in
special occupations believed to be hazardous to themselves or others, FAA examinations for operators,
personnel going on foreign travel, personnel returning to duty, personnel on medical disability, personnel
separating from duty, etc. In addition, military dependents will be eligible to receive health exams and
physicals on an as-needed basis.

Requirement: The Contractor shall:

a   Perform baseline exams as required for NASA and specified Navy personnel. The Contractor shall
    administer the exams/physicals in accordance with the current NASA and Navy criteria (to be provided
    by the Contracting Officer to the Contractor).

Standard: Physicals are performed on schedule and in accordance with the applicable medical
standards.

b   Offer partial exams at yearly intervals to Civil Servant employees for the two years between the
    baseline examination. Partial exams shall be administered in accordance with the current NASA and
    Navy criteria (to be provided by the government to the Contractor).

Standard: Partial physicals are performed on schedule and in accordance with the applicable medical
standards.

NOTE: Additional testing may be administered to NASA personnel at the discretion of the Health Unit
physician. Additional tests and/or examinations may be administered more frequently if warranted by
medical findings, hazards in the workplace environment, or other job-related conditions and as
recommended by the Medical Director.

c   Administer stress tests to NASA personnel to monitor for cardiac problems. Stress tests are required
    of all NASA personnel beginning at the age of 44 and every 3 years subsequent. They are also
    required for individuals between the ages of 35 and 44 with a known cardiac condition. Stress tests
    shall be conducted in accordance with current NASA guidelines and standards (to be provided to the
    Contractor).

Standard: Stress tests are performed on schedule and in accordance with the applicable medical
standards.




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d     Administer all job related health examinations to all employees working at WFF on an as-needed
      basis. Examinations shall be administered when the individual is engaged in a special occupation
      believed to be directly hazardous to themselves or indirectly hazardous to others or those occupations
      identified by federal regulations that require examinations. Such occupations may include, but are not
      limited to, those requiring the wearing of respirators, food handlers, chemical handlers, pilots,
      painters, welders, radiation workers, crane operators, Firefighters, Security Police, launch critical
      assignments, specified disease screening, and special equipment operators. Exams shall be done in
      accordance with the standards required by the type of exam given (i.e. FAA physicals, Physical Exam
      for Rectification Crane Operators License).

Standard: Health exams are performed on schedule and in accordance with the applicable medical
standards.

e     Perform PAP's, Well Baby Exams, school, and sports physical exams to all dependents of military
      personnel. The Contractor shall also perform other health examinations to dependents on an as-
      needed basis. Examinations shall be conducted in accordance with AMA, Navy, and any other
      pertinent guidelines (i.e. sports physicals require specific tests based on prescribed requirements).

Standard: Exams are performed on schedule and in accordance with the applicable medical standards.


9.3.3     Medical Surveillance

Requirement: The Contractor shall coordinate and perform on an as-needed basis or as required by
regulations, medical surveillance with industrial hygiene, radiation, safety, and environmental personnel to
assure that employees exposed to on-the-job potential health hazards are included in the Occupational
Medicine Program and provide any necessary health examinations. The Contractor shall comply with
NASA Policy Directive NPD 1810 Occupational Medicine Program and Navy NAVOSH guidelines with
respect to occupational medicine programs.

Standard: Medical surveillance is coordinated, performed on time, and in accordance with the
requirements.


9.4       Immunizations

Introduction: Immunizations which are required by local, State, Federal, or international laws or
regulations shall be administered to GSFC’s WFF personnel on an as-needed basis (e.g., foreign travel).
Tetanus, influenza, and other immunizations compatible with good public health and preventative
medicine measures shall be administered to Civil Service employees on a voluntary basis. Immunizations
may also be administered to Contractor personnel in accordance with the terms of their contractual
arrangement, or when deemed advantageous to the Government, on a voluntary basis. Immunizations
shall also be given to dependents of military personnel to include children.

Requirement: The Contractor shall administer immunizations on an as-needed basis. Immunizations
shall be done in accordance with current BUMED standards.

Standard: Immunizations are performed on schedule and in accordance with the applicable medical
standards.


9.5       Medical Records                                                            (Category 2)




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Introduction: For all Civil Servant and military personnel, there is a need to maintain medical records of
all examinations done while personnel are stationed at Wallops Flight Facility. Any information contained
in the records shall be considered "confidential" and shall be complete enough to provide data for use in
job placement, health maintenance treatment, and rehabilitation. Medical records are also used in
establishing health standards, epidemiological studies, and for assisting management with program
evaluation and improvement. While the Contractor may maintain the medical records for Civil Servants, it
should be noted that all medical records are the property of the Government. Military personnel
permanently stationed at Wallops Flight Facility currently maintain a set of military records.

Requirement: The Contractor shall:

a. Maintain records for all civil servants and ensure confidentiality of all information contained within the
   records. Confidentiality shall be maintained in accordance with Office of Personnel Management
   (OPM) Regulations, NASA Handbook 1441.1B (for NASA employees), Navy regulations, and the
   Privacy Act of 1994.

Standard: No instances of compromised confidentiality.

b. Provide access to civil servant medical records under the following circumstances: upon receipt of a
   request signed and presented by the employee or upon receipt of a notarized designation by the
   employee for a third party to receive access to the employee's medical record.

Standard: No instances of unauthorized issuance of records.

c.    Properly "stamp" all documentation maintained in each individual medical record. The stamp should
      include, as a minimum, the physician's full name and medical title. No piece of documentation shall be
      inserted into a patient's medical record without being stamped by the physician.

      Standard: No instances of unstamped documentation for military personnel and 1 out of 10 instances
      of unstamped documentation for civilian personnel.

d. Maintain the medical records on file unless one of the following has occurred: the civil servant has
   been transferred to another activity where it is not necessary to maintain a medical record or a civil
   servant has retired from the government and no longer needs a medical record. Medical records shall
   be disposed of in accordance with the requirements of NASA Records Retention Schedule (NASA
   Handbook 1441.1B) and the Department of the Navy protocol.

Standard: Records are transferred or disposed of in accordance with prescribed standards.

e. Maintain the medical records on file unless one of the following has occurred: the military member
   has been transferred or has left the military service. Medical records shall be transferred in
   accordance with the requirements of the Department of the Navy protocol.

Standard: Records are transferred in accordance with prescribed standards.


9.6       Health Standards and Certifications

Introduction: As with any medical program, there are certain certifications or requirements for the
physician and staff to ensure that personnel are being treated by competent individuals. It is also
important for the physician and staff to be medically fit and free of any diseases or contagions which may
be passed on to patients during the treatment process. There are also board certifications that the
physician and staff must have in order to practice medicine and it is necessary for the Contractor to



                                                      83
provide proof of certification to the government prior to providing care at Wallops Flight Facility. As for
treatment of military personnel there are additional certifications needed because the government utilizes
the Composite Healthcare Service System (CHCS), which is a computer based program for labs, x-rays,
pharmacy, appointments, etc. Personnel providing medical treatment must be certified according to
TRICARE. The government provides a training program on CHCS that includes the following: orientation
and desktop training, order entry, etc.

Requirement: The Contractor shall:

a   Be fully trained in the CHCS system and shall be approved by TRICARE for practicing medicine on
    military personnel and dependents. The Contractor shall also be able to use the HCFA (AMA Uniform
    Health Insurance Claim Form) used by Blue Cross/Blue Shield and Worker’s Compensation.

Standard: Must meet criteria for TRICARE provider.

b   Provide personnel who are medically fit and shall provide evidence of sound physical and mental
    health status of the health providers prior to the performance of services. The Contractor shall provide
    evidence to the Contracting Officer within 5 working days prior to the contract start date.

Standard: Evidence is complete and submitted on time.

c   Provide evidence of immunity to measles, mumps, and rubella (MMR) by all personnel associated
    with the medical facility. Such evidence can be through proof of serological testing which shows
    seropositivity to MMR or through proof of vaccination (persons born before 1957 must have received
    one dose of MMR vaccine and persons born in 1957 or later must have received two doses of MMR
    vaccine). The RSA provider shall provide evidence, in form of a signed physician record/statement or
    results from an accredited laboratory to the CO prior to the provision of services (within 5 days prior to
    the contract start date).

Standard: Evidence is complete and submitted on time.

d   Both staff and patient shall be protected from possible transmission of Hepatitis B to the maximum
    extent possible. Therefore, the Contractor shall accomplish immunization or provision of evidence of
    seropositivity for Hepatitis B at the earliest possible time following commencement of service by every
    person who has patient contact. The Contractor shall ensure that all personnel abide by one of the
    following guidelines for Hepatitis B vaccine. Prior to performance of services, the Contractor shall:
    provide evidence of receiving at least three doses of recombinant Hepatitis B vaccine currently
    licensed in the United States; or, provide documentation of receiving an initial dose of the Hepatitis B
    vaccine. The vaccine series shall be completed within 6 months of the RSA provider’s start date.
    Evidence of completion of the Hepatitis B vaccine series shall be provided to the COTR; or, provide
    evidence of immunologically effective anti-HB levels in lieu of proof of recombinant Hepatitis B
    vaccines. Assays must be performed in a laboratory accredited by the American Society of clinical
    Pathologists (ASPC) and/or the College of American Pathologists (CAP) or, all evidence shall be in
    the form of signed physician record/statement or results from an accredited laboratory. Contractor
    shall provide evidence within 5 working days prior to the contract start date and/or prior to
    administering medical treatment to government personnel.

Standard: Evidence is complete and submitted on time.

e   The Contractor medical personnel shall be screened for tuberculosis and shall provide evidence of
    such screening, in the form of a signed physician record/statement or results from an accredited
    laboratory, to the CO prior to the provision of services. Contractor shall provide evidence within 5




                                                     84
    working days of contract award and/or prior to administering medical treatment to government
    personnel.

Standard: Evidence is complete and submitted on time.

f   PPD tests shall be repeated not less than every year or, for RSA providers who are known to have
    PPD reactors, evaluation and counseling shall be conducted in accordance with current Center for
    Disease Control and Prevention (CDCP) guidelines. Documentation of testing or evaluation and
    counseling shall be provided to the CO not later than 15 January annually for the preceding year.

Standard: Documentation is complete and submitted on time.

g   Provide evidence, in the form of a signed physician record/statement or results from an accredited
    laboratory of immunity to varicella for personnel working in the MTF. Such evidence can be through
    proof of positive varicella antibody titer or by a written statement of their history of chicken pox
    infection. Evidence shall be provided to the government within 5 working days prior to the contract
    start and/or prior to administering medical treatment to government personnel.

Standard: Documentation is complete and submitted on time.

h   Be responsible for the management of personnel who have been identified as HIV-positive.
    Management of HIV-positive personnel shall be consistent with current CDC guidelines and Section
    503 of the Rehabilitation Act (29 U.S.C. Section 793) and it’s implementing regulations (41 CFP Part
    60-741).

Standard: HIV-positive personnel are managed in accordance with requirement.

i   Take all precautions necessary for the prevention of transmission of HIV during all procedures and
    treatments. The Contractor shall comply with CDC's "universal precautions" for prevention of
    transmission of HIV.

Standard: Precautions for HIV-positive personnel are in accordance with requirement.

j   Meet and maintain, as a minimum, the following qualifications for a physician:

    (1) Graduation from a medical school approved by the Liaison Committee on Medical Education of
        the American Medical Association or certification by the Educational Council for Foreign Medical
        Graduates (ECFMG).

    (2) Graduation from a residency-training program in Family Practice approved by the Accreditation
        Council for Graduate Medical Education or those Canadian training programs approved by the
        Royal College of Physicians and Surgeons of Canada or other appropriate Canadian medical
        authority. A minimum of 20 years experience in primary care medicine is an acceptable
        alternative.

    (3) Board certification in Family Practice. A minimum of 20 years experience in primary care
        medicine is an acceptable alternative.

    (4) Board certified to practice Occupational Health. A minimum of 3 years experience in
        Occupational Health medicine is an acceptable alternative.

Contractor shall provide evidence of certification and/or experience within 5 working days prior to contract
start date.

Standard: Evidence is complete and submitted on time.




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k     Provide physicians that have a current, valid, unrestricted license in Virginia. The Contractor is
      responsible for complying with all applicable State licensing regulations. Contractor shall provide
      evidence of state licensing within 5 working days prior to contract start date.

Standard: Evidence is complete and submitted on time.

l     Provide physicians with a current Federal (DEA number) narcotics license. Contractor shall provide
      evidence of certification within 5 working days prior to the contract start date.

Standard: Evidence is complete and submitted on time.

m Provide a physician that possesses current certification in American Heart Association Basic Life
  Support (BLS) for Healthcare Providers; American Heart Association Healthcare Provider Course;
  American Red Cross CPR (Cardiopulmonary Resuscitation) for the Professional Rescuer; or
  equivalent. In addition, the physician shall have current certification in Advanced Cardiac Life Support
  (ACLS) and current certification in Pediatric Advanced Life Support (PALS). Contractor shall provide
  evidence of certification within 5 working days prior to contract start date.

Standard: Evidence is complete and submitted on time.

n     Provide a physician with a minimum of one year full-time post residency experience within the last
      three years as a family practice physician. The Contractor shall also provide documentation of
      successful completion of annual classes for Infection Control and Safety as required by the Joint
      Commission. Contractor shall provide evidence of certification within 5 working days prior to the
      contract start date.

Standard: Evidence is complete and submitted on time.

o     Provide nurses that are RN’s. Contractor shall provide evidence of certification within 5 working days
      prior to contract start date.

Standard: Evidence is complete and submitted on time.




9.7       Miscellaneous

9.7.1     Health Education and Counseling

Requirement:

a     Be responsible for establishing and conducting a Health Education Program with the specific intent of
      encouraging employees to maintain their personal health off the job as well as healthful work habits on
      the job. As a minimum, this Program shall provide: (1) advisory services to supervisors regarding the
      mental and physical health and well-being of their employees, (2) distribution of health promotional
      information via such media as pamphlets, films, and periodic articles in the GSFC’s WFF news media;
      and (3) disaster medical care. The Contractor may also address other educational topics that are
      considered to be beneficial to government employees. The Contractor shall provide the Program for
      government approval within 14 working days of contract start date.

Standard: Program is complete, submitted and performed on time.

b     The Contractor’s medical staff shall be required to assist the Safety and Environmental Branch in
      training programs, or conduct oral presentations on pertinent medical topics. Assistance shall be
      provided on a monthly basis, as needed.




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Standard: Customer (8/10) satisfaction based on responsiveness, knowledge, and provision of technical
aids.

c   To promote health awareness, specific health screening examinations shall be offered to all
    government employees for disorders such as hypertension, diabetes and glaucoma (as examples).
    The Contractor shall develop a schedule for the screening exams and submit to the government for
    approval.

Standard: Screenings are performed in accordance with the approved schedule.


9.7.2   Employee Assistance Program

Requirement: The Contractor shall:

a   Staff and manage an Employee Assistance Program (EAP) at WFF. The Contractor shall provide
    personnel that are capable of handling mental health situations, drug and alcohol abuse situations,
    etc. as part of the employee assistance program. The Employee Assistance Program shall have
    personnel with a Master’s Degree in an accredited mental health field and have a drug and alcohol
    assessment expertise. EAP personnel shall be licensed to practice in Virginia. Contractor shall
    provide evidence within 5 working days prior to the contract start date of the employee qualifications.

Standard: Evidence is complete and submitted on time.

b   The Employee Assistance Program Counselor shall be required to arrange for confidential assistance
    to government employees or members of their families who are experiencing emotional problems
    such as depression, anxiety, family stress, drug abuse problems, or alcoholism. Assistance shall
    generally be in the form of referral to a qualified specialist or an organization that is especially
    trained/equipped to handle such problems. At a minimum, the Contractor shall provide: (1) on-site
    counseling and monitoring of employee progress, (2) management consultations, and (3) supervisory
    and employee training. The Contractor shall be able to provide this service (on an as-needed basis)
    within twenty-four (24) hours after a request is made by the CO.

Standard: Services are provided on time. No instances of confidentiality breach.


9.7.3   Clinical Laboratory Services

Requirement: The Contractor shall:

a   Obtain laboratory services as needed for analyzing specimens, blood samples, etc. from a certified
    laboratory. Laboratory shall be subject to approval by the government.

Standard: Laboratory testing is performed as required.

b   Provide the capability to pick up laboratory specimens on a daily basis. Results from specimen
    analysis shall be transmitted within 24 hours of receipt to the MTF appropriate personnel by either
    hard or electronic copy. The Contractor shall handle specimens in accordance with the manner
    specified by the performing laboratory.

Standard: Results are transmitted completely and on time.

c   Provide the capability to perform all x-rays off-site. Method for performing x-rays shall be approved by
    the CO.

Standard: X-rays are performed at off-site CO approved facilities.




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 9.7.4   Medical Supplies and Equipment

 Requirement: The Contractor shall:

 a   Provide all equipment and supplies (outside of GFE) necessary to support the Occupational Medicine
     Program and the MTF. This includes any equipment necessary (again, outside of GFE) to maintain
     Advanced Life Support status for the health clinic at Wallops Flight Facility. The Contractor shall
     provide to the CO for approval a listing of equipment outside of GFE that shall be used in the health
     clinic within 10 working days of contract start date and validated annually.

 Standard: Listing is complete and submitted on time.

 b   Replace any equipment that does not conform with AMA standards or manufacturer's
     recommendations or that shall provide an unsafe condition when used in treatment of government
     personnel or emergency situations. The Contractor shall notify the government of problems with
     government furnished equipment that shall require replacement. The Contractor shall also develop
     the procedures for taking equipment out of service for maintenance and replacing equipment.

 Standard: All equipment is safe for use.

 c   Provide preventive maintenance in accordance with the respective operation maintenance manual on
     all equipment to avoid significant downtime for any single piece of equipment. If significant downtime
     of a piece of equipment occurs, the Contractor shall have systems in place to ensure that all
     emergency response and treatment scenarios can be adequately handled.

 Standard: Equipment is maintained according to schedule and no piece of equipment shall be down for
 more than 24 hours without a backup system in place.

 d   Perform as required all calibrations on equipment that does not need to be sent out for calibration.
     The Contractor shall arrange for calibration of equipment that must be done by outside sources and
     provide means necessary to get equipment to that source. The Contractor shall ensure that
     equipment is calibrated in accordance with the manufacturer recommendations. For equipment that is
     sent out for calibration, the Contractor shall ensure that the piece of equipment shall not affect the
     overall capability to provide treatment capabilities. If the equipment does affect treatment capabilities,
     then the Contractor shall ensure that adequate measures are in place to replace that piece of
     equipment while it is out for calibration. The Contractor shall send out equipment to outside sources
     for calibration no later than 1 month prior to its scheduled calibration date. The Contractor shall
     provide all of the equipment necessary for emergency response at all times.

 Standard: 100% of critical equipment as determined by the Contractor and approved by the Contracting
 Officer is properly calibrated at any time or a comparable replacement is available.

 e   Develop and maintain a log of equipment that requires calibration, the frequency of calibration, etc.
     that details when the equipment was last calibrated and when it is expected to be calibrated again.

Standard: The calibration log shall be maintained at the MTF and be readily available for government
inspection.


 9.7.5   Supplemental Services

 Requirement: The Contractor shall:

 a   Be required to provide the services of qualified specialists such as: Ophthalmologist, Radiologist,
     Psychiatrist, and/or Psychologist.

 Standard: These services are provided when needed.



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b   Conduct medical examinations, consultations, and recommendations for job assignment during
    periods of convalescence due to serious illness or injury. Medical evaluations for handicapped
    employees and consultation to management on issues related to compliance with ADA shall be
    considered as part of this service. The Contractor shall refer to NASA Management Instruction 3792.1
    for additional information.

Standard: These services are provided when needed.

c   The Medical Director shall act as the Drug Control Officer. This individual shall have responsibility (in
    conjunction with the Navy medical personnel) for the ordering, receiving, storing, maintaining, issuing,
    and destroying of narcotic and sedative drugs. The Contractor shall comply with applicable AMA
    standards, regulations, and law with respect to drug handling.

Standard: Drug Control Officer duties are performed per the requirement.

d   Maintain appropriate hazardous materials emergency treatment and antidote drugs necessary to treat
    WFF personnel involved in hazardous materials incidents. Medication shall be readily available for
    treatment of personnel involved in hazardous materials incidents.

Standard: Medications are available as required.

e   Provide special services at times other than normal Health Unit duty hours. (A typical activity requiring
    non-routine support would be a rocket launch whereby the potential hazards are such that medical
    and emergency personnel should be on standby status.) Other activities such as special
    demonstrations, disaster relief (i.e., hurricanes), hazardous operations and emergency situations also
    fit into this category).

Standard: Special services are provided as needed.


9.7.6   Emergency Accidents

Requirement: The Contractor shall:

a   Respond to the command post of an emergency within a reasonable amount of time (dependent upon
    location of incident) when requested in the near vicinity of the WFF location with a medical Doctor
    and/or Nurse as appropriate. The Contractor shall provide treatment to WFF employees and other
    individuals under the conditions described above. The Doctor and/or Nurse responding to an accident
    shall furnish his own transportation to the scene of the accident. The Contractor shall not jeopardize
    the lives of others while in route to the incident or allow the patient’s condition to become more critical
    due to slow response.

Standard: Emergency services are provided in a timely manner as needed.

b   Develop a plan to manage initial triage of multiple patients. The primary purpose of the plan shall be
    to handle multiple patients at the Health Unit, but the plan shall be capable of handling field situations.
    The Contractor shall develop plans for handling potentially contaminated patients who walk into the
    Health Unit and for the treatment of these patients. The Contractor shall work with emergency service
    personnel and submit within 15 days prior to the contract start date a plan to the government for
    approval.

Standard: The Plan is complete and submitted on time.



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c   Serve as the “Jurisdictional Medical Director” for basic life support emergency medical services at
    WFF. The Contractor shall be responsible for WFF EMT’s by ensuring that their training is up to date
    and reviewing their work. The Contractor shall comply with Virginia State Law.

Standard: Performs Jurisdictional Medical Director responsibilities as and when required.


9.7.7   Industrial Hygiene Program

Introduction: the Goddard Space Flight Center located at Greenbelt, Maryland provides The Industrial
Hygiene Program (IHP) to NASA personnel at WFF. This includes fit testing for hearing protection, annual
training, fit testing for respirators and providing them, and the safety spectacle program.

Requirement: The Contractor shall be required to interface with and support the Industrial Hygiene
Program. Employee medical records shall be updated to reflect all actions by the IHP. For medical
records, see Section 9.4.0. Contractor shall submit a plan within 30 days of contract start date to the
contracting officer for approval.

Standard: Plan is complete and submitted on time.




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10.0    SECURITY SERVICES

10.1    General Information

Introduction: The overall security mission of NASA’s GSFC’s WFF is the protection of federal
Government assets (personnel, equipment, materials, facilities, and information) on the areas specified.
Security services are required 24 hours per day, 365(366) days a year.

NASA’s GSFC’s WFF is the host organization. NASA’s GSFC’s WFF is responsible for maintaining a
secure infrastructure that enables NASA and a variety of organizations to perform a wide range of federal,
state, and commercial functions, all within the realm of public interest and benefit. Tenant activities with
assets to be protected include, but are not limited to, federal and state agencies: Dept. of Commerce
(NOAA), Dept. of Defense, (Navy, Surface Combat Systems Center (SCSC)) & (Navy, NAWC, Patuxent
River, MD), Dept. of Transportation (USCG, Group Chincoteague), and the Commonwealth of Virginia,
(Virginia Commercial Space Flight Authority).

Requirement:

a. The Contractor shall furnish all labor, supervision, materials, equipment, transportation, and
   management necessary to provide security services in accordance with security references,
   instructions, directives, and the requirements specified herein. These services include, but are not
   limited to guard services, perimeter security, access control, receptionist services, visitor control,
   badging, traffic control, locksmith services, accident investigations, and assistance with criminal
   investigations.

b. The Contractor shall provide sufficient relief to allow for meal and rest breaks, and must ensure that
   all uniformed posts have continuous coverage during breaks in accordance with this contract. The
   supervisor or any other security guard assigned to another “fixed” post (as defined in the contract)
   may not be used for this purpose.

c.   The Contractor shall perform all work in accordance with references, directives, "Government-
     approved operations procedures plans”, Security Standard Operating Procedures (SOP) and this
     subsection.

d. The Contractor shall comply with all applicable codes and regulations governing security guard
   services in the State of Virginia.

e. The Contractor shall comply with all directives/references, and applicable SOPs in the performance of
   this contract. The Contractor shall maintain a current copy of the SOP at each guard post or position.
   A detailed review of the SOP shall be provided as part of each employee's initial training and each
   time the SOP is modified. No employee shall be assigned to duty unless he/she is thoroughly
   knowledgeable of and understands the SOP. The SOP will be modified periodically to reflect required
   changes in the Government's guard services policies and procedures. Special Orders are short term
   or one-time changes to the SOP. The current or most recent edition will be used. Should a
   mandatory directive/reference be revised, the Contractor shall comply with the requirement of the
   revision at no additional cost to the Government, unless such changes result in an increase or
   decrease in contract requirements. Where directives or references between agencies appear to
   specify different requirements, directives of the agency that is the direct recipient of the service will be
   used, as applicable. Where directives or references provided by different agencies address
   requirements applicable to safety, the more stringent requirement will be the standard, unless
   otherwise specified by the cognizant Government agency representative.




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f.   Incidents involving serious injury or death, catastrophes, major accidents, fires, crimes, terrorist
     incidents, or which involve a serious breach of security, or other incidents that the Government may
     designate to the Contractor, require a preliminary verbal report within 5 minutes of Contractor
     notification of the incident, to the CO. Deliverables listed here and elsewhere in the contract must be
     presented not more than 24 hours after a routine incident. Specified complex deliverables must be
     presented to the Government within 5 working days, or as mutually agreed to by the Government and
     the Contractor with unique, longer-term requirements.

Standard: All requirements are performed accurately, in a timely manner, and in accordance with all
references, directives, and SOPs.


10.2     Security Management, Supervision, and Administrative Services               (Category 1)

Requirement: The Contractor shall:

a. Operate a security headquarters to perform the administrative support for guard services, badging,
   support for personnel security, fingerprinting of personnel, and other administrative functions.

b. Brief all security personnel on any pertinent information pertaining to their post/position.

c.   Inspect security personnel for uniform and appearance standards.

d. Establish a Reception Center and Identification Section in Building N-127 for employees and visitors
   entering the WFF. The Reception Center (Building N-127) is located at the entrance to the Main Base.
   All badging and fingerprinting are done at this location and visitors to the WFF are processed here for
   access to the Main Base, the Mainland, and Wallops Island. The Reception Center shall be staffed
   continuously. The Identification Section shall be staffed continuously during normal business hours.

e. Establish a satellite Reception Office in the Navy headquarters, Building R-30, to operate Monday
   through Friday during normal working hours.

f.   Provide employee/visitor control for the WFF. Operate, maintain, and control a system of
     identification for employees, visitors, and vehicles. Includes issuance and database maintenance of
     badges/keycards.

g. Provide badge/keycard assembly, issuance, and tracking.

h. Operate a security management information system with responsibility of entering data, maintaining
   database, and providing reports on locks/keys, badges, keycards, decals, employee files and incident
   reporting system.

i.   Prepare and issue temporary, permanent, and visitor badges to employees and visitors.

j.   Establish, track, and maintain required reporting systems, including but not limited to the Security
     Information System (SIS), the Locator Information Services Tracking System (LISTS), the Electronic
     Access Control and Intrusion Detection System (EACIDS), and internal databases.            (Category 1)

Standard: All requirements are performed accurately, in a timely manner, and in accordance with all
references, directives, and SOPs.




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10.2.1 Identification Section Services

Requirement: The Contractor shall:

a. Prepare and issue permanent, temporary, and visitor badges using SIS and LISTS. Prepare and
   issue keycards using EACIDS. The Government provides the databases. The control of
   badges/keycards shall include logging, reporting, and filing all transactions and invalidating all lost
   and/or unaccounted for badges/keycards.

b. Provide notice to Contractors and tenants of expired badges and keycards, including follow-up;
   provide coordination of foreign national visitors; support meetings with badging services at locations
   on the WFF; and process other badges as required.

c.   Ensure all Government-furnished equipment and materials issued by the Goddard Security Office
     (e.g., badges, keys, keycards, etc.) are returned and/or accounted for at the time of an employee’s
     termination. SIS, LISTS, and EACIDS shall be continually maintained with status changes for
     individuals.

d. Maintain the SIS, LISTS, and EACIDS.         (Category 1)

e. Information shall be entered into SIS and EACIDS and updated in LISTS with no errors. Corrections
   shall be made immediately when notified of errors and/or changes.

Standard: All requirements are performed accurately, in a timely manner, and in accordance with all
references, directives, and SOPs.


10.2.2 Fingerprinting Services

Introduction: It is a requirement that WFF personnel be fingerprinted for the purpose of the Government
conducting background investigations.

Requirement: The Contractor shall fingerprint WFF personnel when required by the CO.

Standard: All requirements are performed accurately, in a timely manner, and in accordance with all
references, directives, and SOPs.


10.2.3 Lost and Found

Introduction: Found personally-owned property is generally turned into the Facility Operations Manager
of the building in which the item was found. However, found property may be turned into the WFF
Security Office as well.

Requirement: The Contractor shall:

a. Provide a central lost and found.

b. Maintain a list of lost items, accept found items, and secure them until they can be transferred to
   authorized personnel or to the CO for disposition.

c.   Be fully responsible for items in the Contractor’s possession.



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d. Make every effort to identify the owner and return the property to its rightful owner in a timely manner.

e. Document and record the recovery, track the item, and arrange for the appropriate disposition.

Standard: All requirements are performed accurately, in a timely manner, and in accordance with all
references, directives, and SOPs.


10.3     Security Surveys/Inspections

Requirement: The Contractor shall:

a. Conduct physical security surveys and inspections to identify security weaknesses and recommend
   appropriate safeguards and physical security devices.

b. Provide for the conduct of preliminary investigations of reported thefts, to include gathering
   information, interviewing witnesses, taking statements, and preparing appropriate reports of
   investigation.

c.   Assist in law enforcement interagency liaison to include plans and agreements with local law
     enforcement agencies.

d. Provide investigative support to conduct incident and special investigations.

e. Assist in the presentation of and conduct security awareness/crime prevention briefings.

f.   Provide input into drafting new operating procedures for consideration by the Government.

Standard: All requirements are performed accurately, in a timely manner, and in accordance with all
references, directives, and SOPs.


10.4     Operations Procedures Plan

Requirement: The Contractor shall develop an Operations Procedures Plan for the provision of security
services at WFF. The objective is to perform security services in accordance with written and bound
procedures to ensure that WFF is provided quality, reliable and efficient security services. The plan shall
be developed using the following guidelines: (1) existing NASA, GSFC, WFF, and Navy SCSC Security
SOPs, (2) Commonwealth of Virginia laws on jurisdiction and applicable memoranda of understanding, (3)
federal guidelines specified in the U.S. Code for NASA, DOC, DOT, and DOD authority and jurisdiction.
The Plan shall address:

a. Any special instructions and Security SOPs to be used in performing security services at WFF,
   observations to be made, special rounds and patrols, escort procedures including VIPs, procedures
   for various threat conditions, procedures for handling traffic accidents and criminal activity and
   emergency conditions.

b. Radio procedures, call signs, and various points of contact.

c.   Schedules for known recurring work, such as roving patrols and the posting of guards.

d. Safety and accident procedures.




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e. Submit a draft initial plan to the Contracting Officer (CO) for approval at least thirty (30) days prior to
   the contract start date. The initial Plan should incorporate existing WFF and Navy SCSC
   documentation, procedures, and standards pertinent to this subsection. The Contractor shall review
   the Plan at least quarterly, make updates, and resubmit the updated Plan (or a written memorandum
   validating that the existing plan is still accurate in all respects) to the CO for approval by the third work
   day of the start of each quarter. Deviation from the approved Operation Procedures Plan and SOPs is
   acceptable only with the approval of the CO.

Standard: The Contractor shall perform all Requirements accurately, in a timely manner, and in
accordance with all references, directives, and SOPs.


10.5     Training

Requirement: The Contractor shall:

a. Provide for the training of uniformed guards, receptionists, and locksmiths.

b. Ensure that all security personnel shall be trained in accordance with the requirements listed herein.

c.   Develop, implement, manage, and enforce a training program for all security force personnel,
     including uniformed, supervisory, administrative, and technical personnel, to include on-the-job
     training, an orientation training program for new employees, a refresher/in-service training program for
     all security personnel.

d. Submit, within 10 calendar days after contract award, the proposed training plan to the CO for review
   and approval. The training plan shall include the following, at a minimum, for Orientation, In-Service,
   and Firearms Proficiency Training (if applicable) requirements:

     (1) Name and location of training facilities. If training facility is not an institute accredited to provide
         such training, names and qualifications of instructors shall be included.

     (2) Dates/Times training courses are to be presented.

     (3) The Government reserves the right to reject the training plan if it determines that training facilities
         are inadequate and/or instructors are not qualified to provide such training. If the training plan is
         rejected, the Contractor shall submit a new training plan within 10 calendar days. Revisions to the
         approved training plan shall be submitted to the CO for review/approval within five calendar days
         of such revision. In the event of personnel turnover, new Contractor employees must complete
         training under the Contractor's then current training plan. The Government reserves the right to
         audit all or part of Contractor provided training courses.

e. In-service training. Written verification that all personnel have successfully completed all required
   training. Provide each employee with 40 hours of required initial (orientation) training and 24 hours of
   annual must be submitted to the CO within 3 working days of completed training. Orientation training
   must be completed within 30 days from date of hire.

Standard: All requirements are performed accurately, in a timely manner, and in accordance with all
references, directives, and SOPs.


10.6     Access Control




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Introduction: The purpose of access control is to limit access to the WFF and its facilities to authorized
personnel and vehicles. It is the policy of NASA to regulate visits and control visitors to NASA installations.
To accomplish this objective, formal requirements and procedures have been established for authorized
access and identification. All personnel are required to present to the guard upon entry and will display at
all times while on Center an authorized, valid NASA, GSFC, or WFF identification badge.

Requirement: The Contractor shall provide access control at NASA’s GSFC’s WFF in accordance with
Security SOPs and the following paragraphs:

a. Protect security areas against unauthorized access.

b. Deter and report unauthorized personnel or vehicular entry into areas designated by the CO.

c.   Control access to the WFF by assuring positive identification by verification of authorized identification
     media.

d. The Contractor shall provide uniformed personnel to control access and direct traffic to the WFF at
   the Main Gate and at the Wallops Island Gate 24 hours a day, 365(366) days a year. The Contractor
   shall deter and/or prevent all unauthorized persons and vehicles from gaining or attempting to gain
   access to the WFF.

e. The Contractor shall also open and staff other gates for authorized access.

f.   The Contractor shall not allow unauthorized access to the facility or compromise of secure/classified
     resources.

g. Authorized personnel or vehicles shall be allowed entry within one minute after arrival and the
   Contractor shall minimize traffic congestion during peak periods of personnel arrivals and departures.

h. All work shall be performed in accordance with the NPG 1620.1, Security Procedures and Guidelines;
   GHB 1600.1, GSFC Security Manual; and all other applicable NASA, GSFC, and WFF regulations,
   policies, and procedures.

i.   All gates shall be closed to inbound traffic and locked, and an "all secure" report made in accordance
     with the specific procedures contained in the SOP within two minutes of notification by the shift
     supervisor. Authorization for closing the gates remains with the Government.

j.   All gates shall be closed to outbound traffic and locked, and an "all secure" report made in accordance
     with the specific procedures contained in the SOP within two minutes of notification by the shift
     supervisor. Authorization for closing the gates remains with the Government

k.   The Contractor shall lock and unlock gates, buildings, and rooms and shall respond to lock/unlock
     requests within 15 minutes (emergency situations or other unforeseen operational requirements may
     occasionally delay this service).

l.   The Contractor shall maintain a record of all nonscheduled gate/building/room openings/closings.

Standard: All requirements are performed accurately, in a timely manner, and in accordance with all
references, directives, and SOPs.


10.6.1 Visitors




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Introduction: Access to the GSFC is restricted to authorized personnel. Persons who are not in
possession of a valid NASA, GSFC, or WFF identification badge, shall be processed as visitors.

Requirement: Visitors shall be processed and badges shall be made and issued in the Reception Center
or other area designated by the CO. The Reception Center and the designated Navy Satellite Reception
Office shall be staffed with personnel skilled in communicating and dealing with the public and
knowledgeable in the policies and procedures for visitors’ access onto the WFF. All visitors shall be
processed through these facilities as quickly as possible and shall be approved and authorized prior to
being permitted access onto the WFF.

Standard: All requirements are performed accurately, in a timely manner, and in accordance with all
references, directives, and SOPs.


10.6.2 Visit Requests

Introduction: NASA requires Visit Requests (or Visit Authorization Letters) when it is anticipated that
classified information will be disclosed during a visit to the WFF.

Requirement:

a. The Contractor shall receive visit requests and/or clearance verifications from Contractors and visitors
   from other federal agencies or private organizations and provide level of clearance verification in
   response to telephonic requests. A copy of the Visit Request shall be forwarded to the NASA point of
   contact.

b. The Contractor may be required to provide access control to other areas on the Center; i.e., Range
   Control Center and/or conference rooms during classified operations/meetings. A list of names of
   authorized personnel is generally provided to assist security personnel in knowing who is authorized
   access to the areas.

c.   Information from the visit requests and clearance verifications shall be maintained in the electronic
     database in accordance with the SOPs.

Standard: All requirements are performed accurately, in a timely manner, and in accordance with all
references, directives, and SOPs.


10.6.3 Foreign National Visits

Introduction: Foreign National Visitors are authorized access onto the WFF only with the prior approval
of the CO.

Requirement: The Contractor shall coordinate visits by foreign nationals and shall prepare and issue
appropriate badges.

Standard: All requirements are performed accurately, in a timely manner, and in accordance with all
references, directives, and SOPs.


10.7     Roving Patrol, Fixed Posts, and Perimeter Security




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Introduction: Security Patrols are required 24 hours a day, 7 days a week. To deter crime, security
forces place priority on preventive patrolling, but enough resources must be available to permit such
patrols to respond to incidents. Continuous response will be needed on both the Main Base and Wallops
Island.

Requirement: The Contractor shall:

a. Provide sufficient labor, materials, and equipment to perform roving security patrols 24 hours a day, 7
   days a week to endeavor to maintain a secure facility (e.g., to deter theft, break-ins, vandalism, etc.).

b. Conduct periodic welfare checks of employees and other personnel authorized to work after normal
   duty hours. The checks will be made especially in remote areas or where employees are working
   alone. Routine reports of these checks will be made and problems or unsafe conditions shall be
   reported immediately in an Incident Report.

c.   Protect all unsecured classified material, precious metals, monies, etc. until secured in accordance
     with appropriate directives, requirements, or guidelines, and shall report all violations to the CO by the
     beginning of the next business day.

d. Perimeter. As a minimum, one patrol shall be made of the entire WFF perimeter each 8-hour period
   to detect unauthorized entry (attempted or actual). Routes shall be varied in order not to establish a
   set pattern.

e. Hazardous Storage Areas. A walking patrol shall be maintained in the hazardous storage areas
   following the routes and specific procedures specified in the SOP.

f.   Building/Equipment Checks. Security checks shall be made at least once during each 8-hour period
     of all buildings and pieces of equipment identified in the SOP. While such checks are primarily to
     detect unsecured facilities, the patrol shall also immediately report fire, flooding, or other condition that
     could result in damage to buildings/equipment or injuries to personnel. Such checks shall specifically
     include classified materials storage areas, weapons and munitions storage areas, safes, and other
     areas specifically identified in the SOP. The patrol guard(s) shall also turn off unnecessary lights and
     appliances and close windows/doors to conserve energy. The Contractor's employees shall not
     disturb papers on desks, open desk drawers or cabinets, erase blackboards, or use Government
     equipment except as authorized.

Standard: All requirements are performed accurately, in a timely manner, and in accordance with all
references, directives, and SOPs.


10.7.1 Posts/Positions

Requirement: The Contractor shall provide staffing for the following posts and positions.

Post Location/Description                                                   Times Manned
Main Gate-Fixed, Bldg. N128                                                 24 hours
Wallops Island Gate-Fixed, Bldg. U10                                        24 hours
Security Roving Patrol, Main Base                                           24 hours
Security Roving Patrol, Wallops Island and Mainland                         24 hours
Security Guard-Fixed, Bldg. V24                                             24 hours
Security Guard-Fixed, Bldg. V10/V20                                         24 hours
Security Guard-Roving, Bldg. V10/V20                                        24 hours




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Standard: All requirements are performed accurately, in a timely manner, and in accordance with all
references, directives, and SOPs.


10.7.2 Plant Protection and Protection of Property

Requirement: The Contractor shall:

a. Report fire and safety violations to include, but not limited to, coffeepots left on, overheated/“smoking”
   equipment, and the like.

b. Report hazardous conditions and items in need of repair to include, but not limited to, inoperative
   lights or equipment, broken or slippery floors and walks, substance or chemical spills, and the like.

c.   Deter and report damage, pilferage, removal, secreting, misappropriation, misuse, larceny, theft, or
     other improper or unlawful threats to, or disposition of, Government or personal property or acts of
     espionage, sabotage, or wrongful destruction within the WFF and designated area(s).

d. Conduct inspections of hand-carried items (e.g., briefcases, purses, packages, etc.) upon entry to or
   exit from the WFF.

e. Endeavor to prevent the occurrence of fires, explosions, collapses, and other catastrophes. In such
   an event, the Contractor shall summon appropriate response forces and then notify Government
   personnel as identified in the SOP; assist in minimizing the effects thereof; and assist in restoring the
   area to a safe condition.

f.   The Contractor shall conduct an inspection of any person, including any property in the persons’
     possession or control, as a condition of admission to, or continued presence on, the WFF. When
     required, inspections shall be conducted only by NASA Specialists or security force personnel
     approved by the CO.

Standard: All requirements are performed accurately, in a timely manner, and in accordance with all
references, directives, and SOPs.


10.8     Classified Document Distribution and Destruction

Introduction: At least once annually, the WFF reviews its classified material holdings for the purpose of
reducing to an absolute minimum the quantity on hand at any given time.

Requirement:

a. The Contractor shall deliver classified documents to personnel on the WFF. The Contractor shall
   destroy classified and sensitive documents. The Contractor shall operate and maintain WFF’s
   Classified Material Destruction Facility (the pulverizer).

b. The Contractor shall immediately distribute classified documents and those identified for destruction
   shall be destroyed within 30 working days.

c.   All contract employees assigned to or working in this facility shall have the proper security clearance
     and shall be trained in document control and/or GSFC’s procedures for classified material control.




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Standard: All requirements are performed accurately, in a timely manner, and in accordance with all
references, directives, and SOPs.


10.9     Monitoring of Electronic Security Systems

Requirement: The Contractor shall:

a. Provide security support to monitor the EACIDS.

b. Provide intrusion alarm and CCTV monitoring.

c.   Be capable of communicating with the Contractor’s communications base station so that the
     appropriate authorities may be contacted within the time frames specified in the SOP and a guard
     may be dispatched by the Contractor to the site of the alarm or attempted misuse of a keycard.

Standard: All requirements are performed accurately, in a timely manner, and in accordance with all
references, directives, and SOPs.


10.10    Transmission of Alerts and the Reporting of Emergencies, Indications of Wrongdoing,
               and Unlawful Acts Against Persons and Property

Requirement: The Contractor shall:

a. Safeguard personnel, deter the commission of crimes against persons, summon appropriate
   response forces, and assist those response forces as required.

b. Take immediate action in response to, and mitigation of, emergency situations.

c.   Respond to emergency situations including alarms within five (5) minutes. Response time begins
     when the alarm sounds. The Government reserves the right to test the Contractor’s response to
     alarms in accordance with references specified.

Standard: All requirements are performed accurately, in a timely manner, and in accordance with all
references, directives, and SOPs.


10.11    Emergency Response

Requirement: The Contractor shall:

a. Provide emergency response services 24 hours a day, 7 days a week, including holidays.

b. Respond to duress alarms, calls for assistance, and all intrusion detection and other security alarms.

c.   Respond immediately to situations in which an individual’s safety is jeopardized or when a crime has
     been committed or is in progress.

d. Take immediate action in response to, and mitigation of, emergency situations.

e. Respond to emergency situations within five (5) minutes.



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f.   Report all pertinent aspects of all incidents that constitute violations of security regulations. Reports
     that reflect investigation of irregular activities, major incidents, and traffic accidents will be submitted
     daily to the Government.

g. Provide an employee recall system with the capability of contacting and recalling off-duty guard force
   personnel. Personnel shall be onsite within 30 minutes of the Contractor’s receipt of the CO’s recall
   authorization.

h. Emergency response forces shall be called immediately in crisis situations. The Contractor shall
   summon appropriate response forces and then notify Government personnel as identified in the SOP;
   assist in minimizing the effects thereof; and assist in restoring the area to a safe condition. Situations
   that may result in recalls include bomb threats, fires, terrorist incidents, natural catastrophes, civil
   disturbances, or other large gatherings of people where, in the opinion of the CO, a threat exists to life
   and property.
i. Safeguard personnel, deter the commission of crimes against persons, summon appropriate
   response forces, and assist those response forces as required.

j.   Detain unauthorized persons for release to appropriate law enforcement authorities.

k.   Provide patrols for the protection of people and inspection for unsecured and/or hazardous conditions
     of facilities at installation(s) with multiple buildings, docks, and storage areas.

l.   Provide support to Government personnel in preparation for natural disasters and shall also provide
     post-disaster support/services as authorized by the CO to assist personnel in returning to normal
     operations.

Standard: All requirements are performed accurately, in a timely manner, and in accordance with all
references, directives, and SOPs.


10.12    Escort Service

Introduction: The Contractor shall provide security for special security situations or incidents, in special
circumstances, and/or the support of security administrative or technical personnel.

Requirement: The Contractor shall:

a. Escort personnel within specifically identified areas, as required.

b. Provide, upon request, appropriate security personnel to act as an escort for special events and
   situations, including, but not limited to, money transfers on WFF, special foreign nationals,
   construction or janitorial personnel in secured or restricted areas, and the like.

c.   Provide sufficient and appropriate security personnel to comply with any and all special security
     requests of the CO.

d. Provide appropriate security personnel to perform distinguished visitor protection for those designated
   by the U.S. Secret Service, Department of State, or other responsible agency to the President of the
   United States, Vice President of the United States, visiting dignitaries, or other designated individuals
   while on the WFF.

Standard: All requirements are performed accurately, in a timely manner, and in accordance with all
references, directives, and SOPs.


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10.13    Traffic Direction, Parking Control, and Monitoring

Introduction: Traffic control requirements are established to protect people and property on the WFF.
The WFF traffic control program applies to all personnel operating any type of motor vehicle and/or
bicycle. Motor vehicle laws for general traffic enforcement are based on state laws. Drivers are required
to obey the vehicle laws of the State of Virginia whether or not those laws are stated as offenses on
Center; the violation of any such laws will be enforced.

Requirement: The Contractor shall:

a. Enforce the traffic regulations.

b. Direct traffic in emergency and special situations and at peak traffic hours on the WFF to maintain
   control in the flow and movement of vehicles and personnel.

c.   Deter and report violations of base regulations, and enforce parking regulations, as required.

d. Monitor parking areas to ensure vehicles are properly parked, properly registered, and all fire lanes
   are unobstructed.

e. Issue Traffic Violation Notices (tickets) and track all tickets issued, maintain ticket information in the
   Security Office’s database, monitor and enforce GSFC’s Traffic Violation Notice Program and Point
   System, and notify personnel of violations posted, impending suspensions, and suspensions of
   driving privileges on the WFF.

f.   Perform random speed control (radar) checks on various roads on the WFF.

g. Issue tickets and assess points in accordance with references. All tickets shall be provided to the
   Government for final approval on the next business day as required by the CO.

h. Respond to all motor vehicle accidents on the WFF providing “first response” support and aid to
   those involved. The Government shall be notified immediately of any serious injury or death.

i.   Provide support to those involved in the accident and to emergency medical technician support, and
     shall notify appropriate authorities for fire, rescue, and law enforcement support. A report of each
     motor vehicle accident shall be completed and submitted to the Government by the beginning of the
     next workday.

j.   Report abandoned vehicles promptly and request Government approval prior to towing or removal of
     any vehicle from the facility.

The Contractor shall provide special escorts to emergency vehicles, special vehicles; e.g., those
transporting rocket motors, etc., while they are on the WFF, and any related special traffic direction or
control methods, measures, or techniques as necessary or required in conjunction with the mission of
the GSFC.

Standard: All requirements are performed accurately, in a timely manner, and in accordance with the
Virginia Motor Vehicle Laws and all references, directives, and SOPs.




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10.14    Flag Detail

Requirement: The Contractor shall:

a. Accomplish all flag details.

b. Raise and lower the United States and NASA flags, and all other flags as directed, on the flag poles at
   the following locations: the flagpole array in front of building E-2; the Main Base entrance gate, the end
   of the Island causeway, the Visitor’s Information Center.

c.   Raise the flags no earlier than sunrise and no later than 8:00 a.m. and shall be lowered at sunset.

d. Ensure that appropriate lighting (where provided) is functioning on the flagpoles during the hours of
   darkness.

e. Raise the appropriate shuttle pennant on the flagpole array across from building E-2 once the shuttle
   has achieved orbit, during space shuttle missions. The shuttle flags/pennants shall be flown 24
   hours/day until the space shuttle lands.

f.   Ensure the flags are not weather worn, faded, torn, etc.

g. Notify the Government when replacements are necessary.

Standard: All requirements are performed accurately, in a timely manner, and in accordance with all
references, directives, and SOPs.


10.15    Launch, Project, and Special Event Support

Requirement: The Contractor shall:

a. Provide an adequate number of uniformed personnel to safeguard assets in support of the facility’s
   and tenants’ missions and projects. Launch support shall be provided in the form of roving building
   and/or launch pad patrols, motor vehicle patrols of support facilities and monitoring of alarms
   activated during launch period and operations.

b. Provide additional accepted guard force personnel for special details/events.

Standard: All requirements are performed accurately, in a timely manner, and in accordance with all
references, directives, and SOPs.


10.16    Personnel Requirements

10.16.1 Standards of Conduct

Requirement: The Contractor shall:

a. Maintain satisfactory standards of employee competency, conduct, appearance, and integrity, and for
   taking such disciplinary action against his/her employees as may be necessary. Each Contractor
   employee is expected to adhere to standards of conduct that reflect credit on themselves, their
   employer, the WFF, and the Federal Government.


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b. Initiate immediate action to replace such an employee to maintain continuity of services at no
   additional cost to the Government.

c.   Ensure that all contract employees comply with the military-style hair/beard/mustache length and style
     requirements as specified in Navy Uniform Regulations.

The CO reserves the right to determine a security guard to be unfit for duty based upon misconduct or
delinquency, such as the examples listed below:

     a. Violation of the Rules and Regulations for Government Buildings and Grounds (FPMR 101-20.3).
     b. Neglect of duty, including sleeping while on duty, unreasonable delays or failures to carry out
        assigned tasks, conducting personal affairs during official duty time, and refusing to render
        assistance or cooperate in upholding the integrity of the security program at the WFF.
     c. Falsification or unlawful concealment, removal, mutilation, or destruction of any official documents
        or records, or concealment of material facts by willful omissions from official documents or
        records.
     d. Disorderly conduct, use of abusive or offensive language, quarreling, intimidation by words or
        actions, or fighting. Also, participation in disruptive activities which interfere with the normal and
        efficient operations of NASA, GSFC, or WFF.
     e. Theft, vandalism, immoral conduct, or any other unethical or criminal actions.
     f. Selling, consuming, possessing, or being under the influence of intoxicants, drugs, or substances
        that produce similar effects, while on duty.
     g. Unethical or improper use of official authority or credentials.
     h. Unauthorized use of communications equipment or Government property.
     i. Violations of security procedures or regulations.
     j. Recurring tardiness or failure to appear for duty.
     k. Failure to report to appropriate security officials any unauthorized security activity, observed or
        otherwise known to have occurred, or which is about to occur, on or which could affect NASA,
        GSFC, or WFF.
     l. Misuse of weapons.

Standard: All requirements are performed accurately, in a timely manner, and in accordance with all
references, directives, and SOPs.


10.16.2          Employment Suitability and Qualifications

Requirement: The Contractor shall ensure that, prior to assignment to the Contractor's security force, an
individual shall meet the following suitability criteria:

a. Education. Possess a high school diploma or GED. Possess the knowledge and ability to perform all
   required guard services duties. Must be able to read, write, and speak English.

b. Felony Convictions. Have no felony convictions and no convictions that reflect on the individual's
   reliability or judgment.

c.   Age. Be 21 years of age or older or be an honorably discharged veteran. Must be 21 years of age to
     be armed.

d. Military Service. In the event an applicant has served in the military services, discharge from past
   tenure of service must be honorable. A copy of the Honorable Discharge (DD-214) must be made
   available for inspection.



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e. Citizenship. Be a citizen of the United States.

f.   Drug Screening. The Contractor and its employees shall be required to cooperate with any drug
     detection and screening procedures required by NASA.

g. Driver’s License. All Contractor personnel shall also possess a valid motor vehicle operator’s permit
   recognized in the State of Virginia or Maryland.

h. Certification. The Contractor shall certify that all security force personnel hired at the WFF comply
   with requirements for employment with a security guard company in the State of Virginia and be
   authorized employment with such a company.

i.   Physical Qualifications. Pass a physical examination given by a licensed physician or health care
     professional prior to assignment and yearly thereafter. A written certification from the examining
     physician that the employee meets the following physical qualifications shall be provided to the CO
     following each examination. The following physical requirements apply for all security force
     personnel:

     (1)     Vision. Distant visual acuity in each eye shall be correctable to 20/30 in the better eye and
             20/40 in the other eye with eyeglasses or contact lenses. If uncorrected distance vision is not
             at least 20/40 in the better eye, the individual shall carry an extra pair of corrective lenses.
             Near visual acuity, corrected or uncorrected, shall be at least 20/40 in the better eye. Field of
             vision must be at least 70 horizontal meridian in each eye. Where corrective eyeglasses are
             required, they shall be of the safety glass type. The use of corrective eyeglasses or contact
             lenses shall not interfere with an individual's ability to effectively perform assigned security job
             duties during normal or emergency operations. The ability to distinguish red, green, and
             yellow colors is required. Loss of vision in one eye is disqualifying. Glaucoma shall be
             disqualifying unless controlled by acceptable medical or surgical means, provided such
             medications, as may be used for controlling glaucoma do not cause undesirable side effects
             which adversely affect the individuals ability to perform assigned security job duties, and
             provided the visual requirements stated above are met. On-the-job evaluation shall be used
             for individuals who exhibit a mild color vision defect.

     (2)     Hearing Individuals shall not have hearing loss in the better ear greater than 30 decibels
             average at 500 Hz, 1000 Hz, and 2000 Hz, with no level greater than 40 decibels at any one
             frequency (by ISO 389 "Standard Reference Zero for the Calibration of Purtone Audiometer"
             (1975) or ANSI S3.6-1969 (r. 1973) "Specifications for Audiometers"). Use of a hearing aid is
             acceptable provided suitable testing procedures demonstrate auditory acuity equivalent to the
             above stated requirement and its use does not decrease the effective performance of the
             individual's assigned guard duties during normal or emergency operations.

     (3)     Physical Condition. Each security services employee shall be in good physical condition, able
             to protect themselves and others, and be able to withstand sudden emotional stress and
             physical exertion in apprehension of suspects and violators. Pursuit may be on foot, requiring
             running, jumping, climbing, and/or crawling, followed by physical contact to overpower the
             violator as necessary.

     (4)     Diseases. Individuals shall have no established medical history or medical diagnosis of
             epilepsy or diabetes or where such a condition exists, the individual shall provide medical
             evidence that the condition can be controlled with proper medication so that the individual will
             not lapse into a coma or unconscious state while performing assigned security duties.




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     (5)      Addiction. Individuals shall have no established medical history or medical diagnosis of
             habitual alcoholism or drug addiction or where such a condition has existed, the individual
             shall provide certified documentation of having completed a rehabilitation program that would
             give a reasonable degree of confidence that the individual would be capable of performing
             assigned security duties.

     (6)     Other Physical Requirements. An individual who has been incapacitated due to serious
             illness, injury, disease, or operation, which could interfere with the effective performance of
             assigned security duties, shall, prior to resumption of such duties, provide medical evidence of
             recovery and ability to perform such duties.

Standard: All requirements are performed accurately, in a timely manner, and in accordance with all
references, directives, and SOPs.


10.16.3          Personnel Security Clearance Requirements

Requirement: The Contractor shall:

a. Be required to perform a thorough pre-employment investigation on employees prior to selection of
   the employee to work on this contract. Personnel selected shall meet fitness standards as described
   below.

b. Be eligible for and is required to obtain a facility clearance to the level of SECRET. All security force
   personnel shall be cleared to the SECRET level.

c.   Obtain all investigative forms and forward completed forms and information as required under
     guidelines established by the National Industrial Security Program (NISP) for a security clearance at
     the SECRET level.

d. Provide the CO a copy of the Letters of Consent received from DSS granting such clearances prior to
   assignment of any employee to duty at one of the following posts.

e. Ensure that the Contractor’s facility is cleared as of the first day of the contract under guidelines
   established by the NISP. At least 80% of the security force shall be cleared to the level of SECRET
   within 30 days of the first day of the contract. Upon favorable completion of the investigation and
   receipt of Letter of Consent, the Contractor shall submit a clearance visitation letter to the CO
   validating that the employee has a valid SECRET security clearance.

f.   Ensure that the contract employees assigned to the posts indicated below possess a Secret security
     clearance as of the first day of the contract.

     Bldg. V-10/V-20
     Bldg. V-24
     Bldg. R-30
     Locksmith

Standard: All requirements are performed accurately, in a timely manner, and in accordance with all
references, directives, and SOPs.




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10.16.4          Uniforms, Equipment, and Materials

Requirement: The Contractor shall:

a. Furnish and maintain in acceptable condition, at no cost to the contract employees, all items of
   uniforms and equipment necessary to perform work required by the contract.

b. Furnish each security guard with law enforcement grade equipment or equipment that meets MIL
   standards as described below.

c.   Furnish each shift supervisor, operations management personnel, and security guard a complete
     uniform as described below and shall ensure that all personnel are in proper uniform while on duty.

The uniform for uniformed management, supervisory, and security guard personnel assigned to the WFF
will be standard for all personnel as indicated below. Administrative and technical support personnel shall
be furnished a uniform of industrial clothing, as agreed to by the Government, and suitable for performing
the duties and functions of the position. All personnel shall wear a nametag or have their name
embroidered on their uniform shirt and/or outer garment; however, all uniforms will be consistent. The
uniform will consist of the following:


10.16.4.1        Uniformed Operations Management, Supervisors, and Guards

     -     Shirt- short sleeve, white w/epaulettes (management and supervisors only)
     -     Shirt - short sleeve, blue, w/epaulettes (security guards only)
     -     Slacks/Trousers – gray
     -     Hat - straw, navy, “Sheriff”
     -     Hat - winter, Antron, navy, fur, “Trooper”
     -     Hat Cover - plastic, rain
     -     Sweater - V-neck, black, military acrylic, w/epaulettes
     -     Jacket – winter, navy, “Bomber/Flight”
     -     Raincoat – yellow, heavy gauge rubber laminated to textile base
     -     Tie – navy (men’s/women’s)
     -     Belt – trouser, black
     -     Belt – gun, black, “Sam Browne”
     -     Holster – black
     -     Ammunition Pouch – black
     -     45 Rounds Ammunition – service, 9mm
     -     Carrying Case – radio
     -     Flashlight holder – black
     -     Key holder – black
     -     Belt Keeper – black
     -     Whistle – metal, silver
     -     Totes – black
     -     Insignia Bars – “Captain,” “Lieutenant,” “Sergeant,” etc.
     -     Chevrons, “Sergeant’ (supervisors only)
     -     Shoulder Markers – (supervisors and operations management only)
     -     Handcuffs – Peerless, std. law enforcement, silver, w/case
     -     Law Enforcement Shields (one on the shirt and one on the hat) – to be furnished by the
     Government




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10.16.4.2          Administrative Personnel

     -       Shirt – short sleeve, white, plain
     -       Slacks/Trousers – gray (men’s/women’s)
     -       Sweater – zipper front, navy
     -       Tie – navy (men’s/women’s)
     -       Belt – trouser, black (men only)


10.16.4.3          Technical Personnel

     -       Shirt – short sleeve, cotton or poly blend polo, gray
     -       Slacks/Trousers – gray, khaki
     -       Jacket – 3-seasons, black and green, “Bomber/Flight”
     -       Sweater – zipper front, navy
     -       Belt – trouser, black
     -       Carrying Case – radio

Standard: All requirements are performed accurately, in a timely manner, and in accordance with all
references, directives, and SOPs.


10.17     Safety

Requirement: The Contractor and his employees shall comply with all applicable Government safety
regulations.

Standard: All requirements are performed accurately, in a timely manner, and in accordance with all
references, directives, and SOPs.


10.18     Reporting Requirements

Introduction: The Government needs to be cognizant of the activities of the Contractor and what is being
accomplished on a routine basis.


10.18.1            Routine Administrative Reports

Requirement: The Contractor shall:

a. Document all work accomplished in accordance with the specifications provided by the CO.

b. Report to the CO significant actions accomplished on a regular basis and at times specified by the
   CO. The reports must be easy to read and need to be completed in a consistent manner to avoid any
   potential confusion and shall be maintained on file by the Contractor. The report log will be made
   readily available for inspection by the Government.

c.   Provide a written report of all security and security-related incidents within 24 hours of occurrence,
     making immediate notifications as appropriate and required.

d. Compile statistical data; prepare recommendations, and present briefings concerning security controls
   for major hazardous activities, security vulnerabilities, special escorts, and mission-specific events.


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e. Comply with all "reporting requirements" in the National Industrial Security Program, Operating Manual
   (NISPOM). All reports submitted external to the facility must be immediately brought to the attention
   of the CO. The Contractor shall submit a copy of all reports to the CO.

Standard: All requirements are performed accurately, in a timely manner, and in accordance with all
references, directives, and SOPs.


10.18.2         Customer Satisfaction/Complaints

Requirement: The Contractor shall:

a. Provide security services that result in a high level of customer satisfaction. The Government will
   evaluate customer satisfaction using various forms of formal and informal customer feedback on all
   areas of operation.

b. Receive complaints from any person concerning security, safety, and law enforcement within the
   Government’s jurisdiction. Such complaints shall be promptly documented and reported to the CO for
   resolution and disposition. The Contractor shall notify the CO of such complaints as specified herein
   but in no case more than 24 hours after the Contractor receives the complaint.

c.   Document all forms of written, telephonic, email, and in-person customer comments and complaints
     received.

d. Provide, on a daily basis to the CO, a written summary of corrective actions taken on all forms of
   customer complaints received.

e. Make available the Contract Manager to discuss with the CO all instances of customer dissatisfaction.

f.   Be an active team member with the Government in seeking process improvements that result in
     higher levels of future customer satisfaction related to security services provided.

Standard: All requirements are performed accurately, in a timely manner, and in accordance with all
references, directives, and SOPs.


10.19     Firearms/Weapons       RESERVED

Introduction: The authority of Contractor security personnel to detain and/or make arrests shall be that of
private citizens as defined by the laws of the State of Virginia. Security personnel shall be under a duty by
virtue of employment under this contract to exercise that authority in the manner directed by the contract.
Security personnel shall be familiar with and comply with the limits of Federal jurisdiction. Currently,
jurisdiction is under review by the Government, and it is anticipated that at commencement of the contract
there will be a requirement for armed security guards.

Requirement: The Contractor shall:

a. Ensure that all management, supervisory, and uniformed security guard personnel be trained,
   qualified, and certified in the use, safety, and responsibilities of carrying weapons; i.e., handguns and
   have successfully completed training in the use of deadly force. The Government will provide a
   sufficient number of 9mm semi-automatic handguns for all required full-time uniformed personnel.




                                                    109
b. Ensure that all management, supervisory and uniformed security guard personnel are trained,
   qualified, and certified in the use, safety, and responsibilities of using a 12-gauge shotgun. The
   Contractor shall provide two 12-gauge shotguns.

c.   Provide the necessary training to fulfill this requirement and shall bear all liability for personnel armed
     and trained under the Contractor’s responsibility. If the CO determines Contractor employees do not
     possess required firearms proficiency training and qualifications, or if employees fail to successfully
     complete firearms sustainment training, annual requalification, and in-service refresher training, the
     CO will direct the Contractor to immediately remove such employees from duty and provide qualified
     replacements at no additional cost to the Government.

d. Ensure that all personnel authorized to carry firearms are certified under NASA, Navy, and State of
   Virginia requirements and guidelines. Training, re-certification, and qualification shall be conducted no
   less than twice annually for all personnel authorized to be armed.

e. Ensure all Government-furnished weapons are maintained in good working condition, serviced by a
   qualified, certified armorer in accordance with DOD standards.

f.   Ensure each member of the guard force required to carry a firearm complies with all current state and
     local firearm suitability, licensing, and permit requirements.

g. Obtain a permit for each guard required to carry a firearm, except where precluded by local law or
   ordinance, and maintain on file a current firearm permit for each guard. A copy of each guard's permit
   will be provided to the CO at least three working days prior to the anticipated assignment date of any
   individual. All guards shall carry their permit on their person while on duty. The CO shall be
   immediately notified should such permits be terminated, revoked, or suspended at any time and the
   guard(s) affected shall be immediately removed from the post.

Posts and positions to be manned with armed management, investigative, supervisory, and/or uniformed
security guard personnel will be designated by the CO and may be changed or altered in accordance with
Government security requirements. Personnel who are not permitted to be armed because of non-
qualification in classroom or on-range training for non-acceptance by the State of Virginia standards or
who have not yet been given the specified training; e.g., new employees, will be permitted to man
“unarmed” posts, if available, for a period of one hundred twenty (120) days or until they have qualified or
are certified by the State of Virginia and issued a handgun permit, whichever is sooner.

Standard: All requirements are performed accurately, in a timely manner, and in accordance with all
references, directives, and SOPs.


10.20    Communications

Requirement: The Contractor shall:

a. Ensure that the Contractor’s base station, the Emergency Operations Center (EOC), and/or shift
   supervisor may contact each employee on security duty within 1 minute. The Government will furnish
   sufficient communications equipment.

b. Comply with appropriate Federal regulations pertaining to all communications.

c.   Be capable of establishing radio communications within 1 minute with the EOC.




                                                       110
Standard: All requirements are performed accurately, in a timely manner, and in accordance with all
references, directives, and SOPs.


10.21    Vehicles

Requirement: The Contractor shall:

a. Provide an adequate number of patrol, technical support, and other necessary vehicles to support the
   security requirements and conditions of the facility, to include, but not limited to: security patrols;
   locksmithing; electronic security support; classified material pickup, transport, distribution, and
   destruction; perimeter fence inspections; beach inspections; and emergency response. Security
   patrol vehicle types should include routine vehicular patrol, all-weather/all-terrain, emergency
   response, and equipment and material transports.

b. Ensure that all vehicles are in working order and in service at all times and provide for the
   performance of all routine maintenance and repairs to the vehicles, and shall provide for the
   replacement when any one of the vehicles is removed from security service for repair or maintenance
   for a period longer than 8 hours.

c.   Bear all costs of maintenance and upkeep, insurance and liability, and outfitting all required vehicles.
     These vehicles shall be dedicated to the exclusive use of the contract and shall not be removed from
     this contract without prior approval of the CO.

d. Ensure that the usage of all of the Contractor-provided vehicles specified in this contract is restricted
   solely to functions in the performance of security services required under this contract and is not be
   used for personal services by the Contractor’s employees.

e. Ensure that all vehicles are American made. They may be used vehicles but cannot be more than six
   years old or have more than 60,000 miles. They must be air-conditioned, in first class condition
   operationally and in interior and exterior appearance. Vehicles smaller than sub-compact automobiles
   and two-wheeled or three-wheeled vehicles may be used only with the CO’s approval.

f.   Comply with the Virginia State inspection laws. All vehicles will be properly identified and equipped, as
     follows:

        Marked “Security Patrol” in blue, 3-inch lettering (the location of the markings shall be approved by
         the CO)
        Bar-mounted, integral unit with sirens, external speaker, and flashing lights (red and blue
         emergency lights)
        Government-furnished, Contractor installed radio communications
        First aid kit
        Two class ABC 15-pound fire extinguishers
        Highway warning devices (in accordance with federal MVSS125.A-A-21-28)
        All parts and materials necessary to perform both routine and emergency maintenance and other
         repairs to the Contractor-provided vehicles

Standard: All requirements are performed accurately, in a timely manner, and in accordance with all
references, directives, and SOPs.


10.22    Locksmith Services



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Introduction: The Government considers the requirement for locksmith services as "key services" on the
contract. As such, any situation, which results in the inability to provide such service, must be approved in
advance by the CO. The Government plans a significant increase in the number of installations and
maintenance requirements for electric strikes related to electronic access control systems throughout the
facility.

Requirement: The Contractor shall:

a. Provide certified locksmiths to provide continuous services on the Main Base and on Wallops Island.

b. Provide locksmith services, including but not limited to installation, repair, and preventative
   maintenance for:

     (1) All mechanical and electro-mechanical locks and locking systems;

     (2) Vaults and security containers;

     (3) Lock hardware in use at Government facilities, on filing cabinets, office equipment, and
         Government leased and owned buildings and vehicles;

     (4) Changing of combinations on security containers, safes, vaults, padlocks;

     (5) Keying and re-keying of all Best industrial lock and key systems cylinder cores, or other brands
         which the Government may specify.

c.   Provide configuration management of Federal Specification FF-L-2740 (currently the Navy uses MAS-
     Hamilton X-07) electromechanical combination locking devices on security containers, strong-room
     doors, and vaults.

d. Open locked containers and changing safe combinations.

e. Provide lock and key control including, but not limited to, receiving, securing, issuing, and accounting
   for all keys issued to the Contractor or placed under the Contractor's control.

f.   Combinate all cores and other series type locks and die stamp with series designation. NASA at WFF
     utilizes the Best Universal 6-barrel and 7-barrel and Best Peaks 7-pin removable-type cores on all
     door hardware.

g. Make, duplicate, and issue keys.

h. Complete routine work within 2 workdays upon receipt of a request. Upon receipt of a key request,
   keys will be issued within 1 workday. Completion of work requests within the prescribed time period is
   contingent upon availability of locking hardware, locks, and/or keys and availability of support from the
   Government.

i.   Operate, maintain, and control a system of records for keys issued, returned, lost, etc. and shall
     maintain the databases which are used for recording cores installed/removed and keys issued, lost,
     replaced, etc. Information shall be entered and updated daily in the databases with no errors.

j.   Complete Standard Form 700, Security Container Information, for all combination changes. The
     combination shall be set when a safe/vault/lock is put into service. The combination shall be changed
     as required. The sealed envelopes will be hand-delivered to the CO the day the combination is
     changed.



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       k.   Maintain in serviceable condition the necessary equipment and materials for the locksmith to
            satisfactorily complete the assigned duties and tasks. The cores and hardware will be free from dust,
            dirt, and debris and will function properly at all times.

       l.   Maintain a current and comprehensive inventory of all spares, parts, tools, publications, and
            equipment required to meet all requirements for services.

       m. Research sources of locksmith parts and supplies, prepare ordering invoices for approval and
          submission by the Government for procurement/purchase.

       n. Recommend solutions to locksmith problems or recommend upgrades in service, equipment, and
          software to the Government, which would result in cost savings, efficiency improvements, or improved
          customer service.

       o. Configuration management and record keeping of approximately 600-1000 changeable core
          mechanisms, and all corresponding masters, sub-master, and individual keys issued.

       p. Provide an accurate inventory of all installed cores, keys, and locations where installed, with any
          additional amplifying information regarding a specific problem or situation.

       q. Maintain completely equipped, Government furnished locksmith workspaces in Building V-10 and
          Building N-127 in a clean, efficiently organized condition, at all times conductive to quality production
          and service.

       r.   Clean up on a daily basis, accumulations of trash, dirt, or any by-products of locksmith work. Vehicles
            used by locksmiths must be maintained in a clean condition inside and outside, with tools and parts
            stored safely and neatly at all times. Organization and storage of all parts, tools and materials must
            meet or exceed Government standards in effect.

       s.   Provide an accurate inventory and accounting for all specific uninstalled spares, tools, or devices
            required to maintain the requirements of this contract within 2 hours of a request by the Government.

       t.   Provide an accurate, comprehensive inventory of all accountable items in the Contractors custody,
            which are required to meet the locksmith requirements of this contract within 4 working days of a
            request by the Government.

       u. Respond within 4 hours to a request for after-hours service, authorized by the CO, to correct an
          emergency situation or to correct a problem that prevents the Government from accomplishing a
          mission requirement.

       Standard: All requirements are performed accurately, in a timely manner, and in accordance with all
       references, directives, and SOPs.
11.0   EMERGENCY SERVICES                    (Entire Section Category 3 except as indicated)

       11.1     Reference and Technical Documents

       Introduction: Emergency services such as fire protection, emergency medical services or other
       responses are generally based on codes and standards. These codes and standards come from federal,
       state, local, and independent sources. The principle governing codes are the National Fire Protection
       Association (NFPA), Virginia State codes, NASA and Navy specific codes and standards.




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Requirement: The Contractor shall maintain records of all instructions and codes and shall have them
readily available for use by fire protection personnel.

Standard: The Contractor shall comply with all requirements of NFPA, NASA, Navy, and Virginia State
codes dealing with Emergency Services.


11.2    Emergency Facilities

Introduction: There are two separate Fire Stations located at the Wallops Island facility. One Fire
Station is located on the main base and the other is located on the Island. Because of the distance
between the two facilities, it is necessary to provide equipment at each station capable of handling any of
the emergency response scenarios. The Government will provide equipment and materials based on the
existing equipment inventory at each Fire Station. List of equipment provided will be made available to the
Contractor under a separate addendum. Any additional equipment, above and beyond what the
Government furnishes, that the Contractor feels is necessary to meet the guidelines of this contract shall
be provided by the Contractor. The Government Furnished Equipment shall be maintained and managed
in accordance with guidelines established in Section 11.4.0 of this document.

Requirement: Contractor shall be responsible for the maintenance and upkeep of equipment in
accordance with guidelines established in section 11.4.0 of this document.

Standard: At least one engine shall be in-service at each station at all times. At Least one Ambulance
will be in-service at all times. Sufficient (NFPA 403) Aircraft Rescue Fire Fighting vehicles shall be in
service for all scheduled WFF based aircraft. With the above exceptions, Equipment provided to
Contractor must be available for use at least 95% of the time.


11.3    Work Schedule

11.3.1 Routine

Introduction: Emergency response capability is needed on a continuous basis to ensure that personnel
are adequately protected in an emergency and damage to property is kept to a minimum. Continuous
response will be needed at both the main base and the mainland/island sites.

Requirement:

a. The Contractor shall provide emergency response services on a 24 hours/day, 7 days/week, 52-
   weeks/year basis, including all holidays.

Standard: Emergency response services will be provided in accordance with NFPA Standards.

Introduction: Some of the routine tasks that are performed by emergency response personnel (such as
fire inspections, flow testing, etc.) requires personnel to be available to handle the routine tasks and any
incoming emergencies.

b. The Contractor shall provide a work schedule that will delineate all of the routine tasks and the
   timeframe in which he expects his personnel to perform the tasks. The work schedule needs to be
   approved by the appropriate Government official. If any changes occur with respect to the initial work
   schedule, the Contractor shall resubmit a revised schedule for approval. The initial work schedule for
   applicable routine tasks shall be submitted to the CO or authority having jurisdiction for approval no
   later than 10 days after the contract award.


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Standard: All work shall be performed in strict accordance with the schedule to facilitate the
Government's inspection of the work.


11.3.2 Shift-work

Introduction: The normal working hours for the Government is between the hours of 7:30 AM and 4:30
PM for the majority of its personnel. However, between the hours of 4:30 PM and 6:00 AM there is a
small amount of personnel working in certain buildings at the site. Because of the small staff after normal
working hours, it should be noted that access to certain offices and buildings may be restricted. In
addition, there may be testing or operations that must be performed in the evenings or on weekends to
meet customer needs that will prevent routine tasks from being performed. This type of work will
supersede any routine tasks that are scheduled by emergency response personnel. It may also require
emergency response personnel to provide support for the work to ensure that the job is completed in a
safe manner.

Requirement:

a. The Contractor shall notify Security personnel and the Facility Manager of any routine tasks that need
   to be performed outside of normal working hours that require entrance to restricted areas.

Standard: The Contractor will notify security and facility personnel at least 24 hours in advance of work
for access to restricted areas.

b. The Contractor shall re-schedule any routine tasks that would interfere with operations after hours on
   an as-needed basis.

Standard: Re-scheduling of tasks will be completed within 1 hour of notification from the government of
after-hours operations. There will be no interruption of government operations as a result of routine tasks
of the Contractor.

c.   The Contractor shall provide personnel support as required to complete the mission for government
     specified after-hours operations.

Standard: the Contractor as directed by the government will provide Personnel.




11.4    Staffing

Introduction: As previously noted, there are two Fire Stations that need to be properly staffed by the
Contractor. Each Fire Station must have the appropriate number of qualified personnel to perform all of
the emergency response scenarios that may occur at or near the main base, the mainland and the island.
In addition, since Advanced Life Support (ALS) services are required on a continuous basis, Contractor
must provide personnel that comply with Virginia State standards with respect to ALS services.

Requirement: The Contractor shall provide sufficient personnel at each Fire Station to support the
emergency services requirements of this contract.

Standard: All emergency service personnel will be qualified in accordance with NFPA, OSHA, and
Virginia standards.


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11.5    General Reporting Procedures

11.5.1 Routine Activities                                                    (Category 1)

Introduction: The Government needs to be cognizant of the activities of the Contractor and what is being
accomplished on a routine basis. The Contractor should be reporting back to the Government on
significant actions accomplished on a regular basis. The reports should be easy to read and consistent in
format. They need to be completed in a consistent manner to avoid any potential confusion and should be
maintained on file by the Contractor.

Requirement:

a. The Contractor shall develop a report of all significant actions accomplished during the month,
   maintain a log of these reports, and provide a copy to the appropriate government fire marshal or
   designated representative.

Standard: The Contractor will provide the report to the government on a monthly basis. The report log
will be made readily available for inspection by the government.

b. The Contractor shall maintain the Virginia Fire Incident Reporting system data.

Standard: The Contractor will maintain the data in accordance with Virginia codes.


11.5.2 Drills/Inspections

Introduction: As part of the fire protection services provided, there will be testing/drills/inspections done
by the Contractor on a routine basis. The government will require reports from these actions in order to
correct any deficiencies, note any trends, make repairs, etc. to keep the fire protection systems operating
properly. These reports need to be easy to read and have consistent formatting. They need to be
completed in a consistent manner to avoid any potential confusion and should be maintained on file by the
Contractor.

Requirement: The Contractor shall develop and provide reports of tests/drills/inspections upon
completion. The Contractor shall provide a central location for all types of reports that will make access
easy for both the government and other emergency response personnel.

Standard: The Contractor will provide reports the government within 2 days of completion of
inspection/test/drill. All tests/drills/inspections will be documented with a report and maintained in a central
location.


11.6    Operations

Requirement: The Contractor shall manage all emergency service operations In Accordance With (IAW)
NFPA 1500 and shall document their compliance within the First Quarter of performance and submit an
annual status report of actions taken to maintain compliance to the CO.

Standard: The Contractor shall document their compliance with NFPA . Annual status report of actions
taken to maintain compliance are documented and distributes to the CO..




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11.7 Emergency Response

Introduction: The “Chief” or Senior Officer of Emergency Services shall be the Incident Commander and
will be responsible for the safe conduct of all emergency response operations. Emergency response
services shall be available 24 hours per day, 7 days per week, including holidays. Due to the separation
between the Main base and the Island, Emergency Medical Services and Fire Services shall be provided
from locations on the Main base and the Island. The goal is to arrive on-scene within 5 minutes of
notification without jeopardizing the safety of the public or the responders.


11.7.1 Emergency Operations Center

Introduction: The Contractor shall establish an Emergency Operations Center that contains the
communications and alarm systems supporting this task. During emergencies, this facility will become a
clearinghouse for dispatching emergency response services and informing WFF Management of the
status of events. Routine work will not be performed at this location during an emergency. The system
includes the Base Emergency Number “1333”, all emergency services administrative telephones, "by-
pass" telephones, 2-way radio base stations for dispatch command and operational radio nets and the fire
alarm receivers. This location must be constantly attended. Suitable expansions can be utilized as
necessary. The communication center shall be capable of dispatching calls at both the island and the
main base. The Emergency Operations Center shall also be called upon to receive mutual aid calls from
the neighboring community. Operating the communication center involves the ability to distinguish the
level of emergency involved and which equipment should be dispatched (fire vs. ambulance vs. Hazmat
Team).

Requirement:

a. All calls shall be received at the emergency operations center by a person trained in EOC operations
   and procedures. The Contractor shall operate the emergency operations center on a 24-hour basis
   with the capability to quickly and efficiently handle all emergency calls and dispatch the proper
   equipment. Contractor shall document all alarms, action taken, equipment dispatched, etc. for each
   incident.

Standard: Calls will be properly dispatched within 1-2 minutes. The documentation for all alarms will be
made readily available for government inspection.

b. Operating the emergency operations center shall require the Contractor to operate 2-way radios,
   intercoms, and telephone equipment in order to communicate with emergency response personnel,
   hospitals, and other emergency services such as local fire departments.

Standard: The Contractor will provide the capability to operate two-way radios, intercoms, etc. in
accordance with NFPA standards (NFPA 1001,1002, 1003 and 1021).

c.   The Contractor shall also perform operator level maintenance on the equipment to ensure proper
     functioning. The Contractor shall notify the appropriate government official in the event that operator
     level maintenance is not adequate to maintain or repair the equipment.

Standard: The Contractor will notify the government within 24 hours of problems with equipment that
require outside help for maintenance.

d. The Contractor shall report to appropriate government personnel all utility outages that affect security,
   safety, and fire alarm systems.



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Standard: The Contractor will notify personnel within 10 minutes of utility outage.

e. The Contractor shall also be required to maintain records and logs pertaining to support requirements
   and responses to disasters that may require additional support or government personnel to augment
   the EOC activities.

Standard: The Contractor will provide records and logs that are available for government inspection at
any time.

f.   During an emergency response, the Contractor shall prepare and send “Flash Reports.” Flash reports
     provide a quick synopsis to senior management of emergency events that are in-progress.

Standard: The Contractor will provide flash reports in accordance with established guidelines.


11.7.2 Ambulance Calls

Requirement:

a. The emergency operations center shall dispatch an ambulance upon receipt of a call that requires
   ambulatory services.

Standard: The Contractor shall provide initial response (ambulance is ready to roll out the door) within 2
minutes from receipt of alarm.

b. The Contractor shall provide Advanced Life Support ambulance services at the site and the main base
   with State certified personnel. Approved protocols will be used.

Standard: The Contractor will provide this capability on a 24 hour/7 days-a-week basis in accordance
with Virginia EMS Council standards and medical director approved protocols.

c.   The Contractor shall provide the capability to respond to a second call that occurs concurrently with an
     initial call.

Standard: The Contractor will initiate the response to a second ambulance call within 2 minutes from
receipt of alarm.


11.7.3 Fire Calls

Requirement:

a. The Contractor shall respond to all fire alarms or reports of smoke or fire with the appropriate number
   of personnel, equipment, and supplies to handle the various types of fire scenarios that could occur.
   The pre-fire plan will be used for the response, unless initial reports indicate otherwise

Standard: The Contractor shall provide initial response to fire calls within 2 minutes from receipt of alarm.
The Contractor shall provide this capability on a 24 hour/7 days-a-week basis.

b. The Contractor shall respond to fire calls with the capability of performing rescue operations as
   needed and have the ability to maneuver quickly through tight quarters in certain buildings at WFF.




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Standard: The Contractor shall provide personnel trained for fire fighter II response in accordance with
NFPA 1001standards.

c.   Response to one fire call does not eliminate the need for response to a second call and the Contractor
     shall have procedures in place to handle a second fire call concurrently with the first.

Standard: Response time to a second fire call will be initiated within 2 minutes from receipt of alarm.

d. The Contractor shall utilize the Incident Command System to establish control and provide a safe
   environment for the immediate area of an emergency response scene. The Contractor shall ensure
   that outside personnel do not become involved in the fire fighting or rescue operations.

Standard: The Contractor will meet the requirements of NFPA 1500 relating to emergency operations.

e. The Contractor shall remain on the scene until the fire is completely out.

Standard: No Fire Shall Rekindle.

f.   The Contractor shall provide clean up operations upon determining fire has been completely
     extinguished.

Standard: The Contractor will perform clean up in accordance with requirements.

g. The Contractor shall service and inspect all equipment prior to placing back in service.

Standard: The Contractor will replace supplies, equipment, etc. as needed to provide the capability to
respond to another call.




11.7.4 Hazardous Material Spills

Requirement:

a. Contractor shall provide the capability for response to all hazardous material (haz-mat) spills or leaks
   that may occur at Wallops Flight Facility. The Contractor shall maintain knowledge of the hazards on
   the installation.

Standard: The Contractor shall respond to haz-mat incidents on a 24 hour/7 days-a-week basis.

b. The Contractor shall respond to all hazardous material spills or leaks with the qualified personnel and
   appropriate equipment. The Contractor shall be required to assess the level of the hazard, the
   immediate and long-term dangers, and take appropriate course of action for containment of the spill
   or leak. Incident Command process shall be used. Priorities will be 1.) The protection of life and 2.)
   Containment of spills and 3.) Cleanup.

Standard: The Contractor will promptly dispatch a response, implement Incident Command and establish
control areas IAW the WFF Integrated Contingency Plan and NFPA 1500.




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c.   The Contractor shall provide clean up for spills or leaks that are less than 120 gallons (2+ barrels).
     The Contractor shall have the equipment necessary to handle spills of this size or less. For larger
     spills, the Contractor shall have procedures and equipment in place for containment.

Standard: The Contractor will provide cleanup in accordance with OSHA and EPA guidelines, state
codes and Government Direction.

d. The Contractor shall develop emergency response procedures that implement the WFF Integrated
   Contingency Plan. Copies of these procedures will be maintained at both Fire Stations. The
   emergency response procedures must contain vital information such as the types of hazards, the
   location of material safety data sheets, equipment necessary for the hazard to protect the responding
   personnel, etc.

Standard: The procedures will be submitted to the Government for approval prior to use.


11.7. 5 Mutual Aid

Requirement: The Government has established Mutual Aid Agreements with local emergency response
agencies. The Contractor shall maintain a positive working relationship with these agencies. Mutual aid
provides an opportunity to maintain proficiency and foster support for catastrophic events. Mutual aid shall
be provided with existing resources if it does not conflict with on-going support efforts. At least one first
response team shall remain available to WFF at all times. .

Standard: Mutual aid shall be supported unless WFF emergency services resources are committed to
support WFF/Tenant Programs. One response team remains available to WFF at all times. The
requester shall be immediately notified of resources to be dispatched or an inability to support.




11.7.6 Disaster Response/Preparedness

Requirement:

a. In the event of a short notice natural disaster (such as lightning strikes or tornadoes), the Contractor
   shall provide rescue operations and assist government personnel during the event.

Standard: The Contractor will be prepared to respond to such an event on a 24 hour/7 days-a-week
basis.

b. The Contractor shall develop and maintain a disaster preparedness plan in conjunction with any
   existing plans that have been developed by the government.

Standard: The Contractor will provide plan for government approval.

c.   The Contractor shall provide support to government personnel in preparation for natural disasters.
     The Contractor shall also provide post-disaster support/services to assist government personnel in
     returning to normal operations as soon as possible.

Standard: The Contractor will provide services as tasked by the government on an as needed basis.




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11.7.7 Trouble Calls and Security Alarms

Requirement:

a. The Contractor shall provide direct response to all trouble alarms that occur to determine the source
   of the trouble alarm. The Contractor shall take steps/measures necessary to correct trouble alarms or
   contact appropriate personnel to assist in the elimination of the trouble alarm.

Standard: The Contractor will respond to trouble calls. Trouble alarms will be investigated in a non-
emergency response mode. Maintenance problems will be referred to maintenance personnel. See
Maintenance Section.

b. The Contractor shall maintain a log of all trouble calls received, action taken, etc. at both the
   mainland/island and the main base.

Standard: Trouble calls are to be documented within 1 hour of receipt and filed in the log (which will be
readily available for government inspection).

c.   Security Alarms will be dispatched in accordance with procedures established by the Security Office.
     See Security Services Section.

Standard: All security alarms are promptly and properly dispatched.


11.7.8 Emergency Response Personnel

11.7.8.1         Certification

Requirement: The Contractor shall provide personnel that are certified in their respective areas of
responsibility in all emergency response scenarios. There shall be sufficient certified personnel on board
to handle all of the emergency response scenarios at each Fire Station.

Standard: Personnel will meet the criteria defined in NFPA for the various job levels (i.e. Firefighter 1,
Advanced Life Support, etc.). The Contractor shall document all certifications and make them readily
available for government inspection.


11.7.8.2         Training

Requirement: The Contractor shall develop a training schedule and provide documentation to the
appropriate government representative (usually the Fire Marshall) on all training conducted and
certifications received by emergency response personnel. Copies of all training conducted shall be kept at
each Fire Station as well. This will ensure that all personnel are properly trained to handle emergency
situations.

Standard: The Contractor will provide the training necessary to meet the requirements of NFPA 1001.


11.7.8.3         Physical Capabilities

Introduction: When dealing with emergency response scenarios, personnel must be capable of meeting
the physical qualifications for fire fighting, ambulatory, and rescue operations for WFF. Emergency


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response scenarios may require personnel to lift large objects, run up and down several flights of stairs
(more than once), carry personnel from buildings, etc. all while wearing protective gear including self-
contained breathing apparatus.

Requirement:

a. The Contractor shall demonstrate that all personnel are capable of performing required tasks during
   emergency response scenarios.

Standard: The Contractor will provide personnel that are capable of meeting NFPA standards.

Introduction: Due to the nature of operations at Wallops Flight Facility, there are several spaces that are
limited in access and present problems for rescue in an emergency response. Emergency response
personnel are typically outfitted in turnout gear, helmets, heavy boots, and SCBA apparatus that may
cause the inability to reach certain places.

b. The Contractor shall demonstrate that his personnel are capable of navigating through tight quarters
   in an emergency scenario.

Standard: The Contractor will develop a standard subject to government approval.

c.   The Contractor shall provide a set of standards, which will delineate the physical requirements of
     personnel, based on their expected role in an emergency response. The Contractor shall also provide
     a standard measure of physical capability to handle the physical demands of emergency scenarios.

Standard: The Contractor will develop the standards and submit to the government for approval.

d. The Contractor shall ensure that all personnel meet the standards necessary to perform their duties
   during an emergency and document whether or not personnel meet the standard.

Standard: The Contractor will provide documentation that personnel meet the physical standards and
maintain the documentation at each Fire Station available for government inspection.

e. The Contractor shall not be involved in outside activities (such as drug and alcohol use) that affect
   his/her ability to physically perform tasks or mentally perform tasks associated with emergency
   medical services. In the case of drug and alcohol use, the Contractor shall provide the capability to
   determine if personnel are involved with either one to the extent that it affects job performance.

Standard: The Contractor will develop the standards and submit to the government for approval.


11.8       Professional Services

11.8.1 Inspections

11.8.1.1          Areas of Concern

Requirement:

a. Contractor shall provide routine inspections of all government buildings and document all inspections.
   The inspections shall focus on the prevention of fires and the preservation of life safety features built




                                                    122
    into the structures. Fire extinguishers will be inspected monthly, high hazard facilities inspected
    quarterly and other occupied facilities will be inspected semi-annually.
Standard: Inspections shall comply with NFPA Standard 1 and be conducted in accordance with an
agreed upon schedule of inspections.

b. The Contractor shall provide routine inspections of all fire fighting and emergency response
   equipment.

Standard: The Contractor will provide inspections of all fire-fighting and emergency response equipment
IAW NFPA standards.


11.8.1.2        Reporting Procedures

Requirement: The Contractor shall provide reports to the WFF AHJ (Navy Fire Marshall for NAVY
facilities) detailing all necessary information about the inspections performed and the results of the
inspections. Reports should be in a concise and easy to read format. The Contractor shall maintain an
up-to-date log of all inspections. Log should be readily available for every day use to emergency response
personnel.

Standard: Reports will be generated within 1-2 working days of the inspection and provided to
appropriate personnel within 3 days of the inspection. Log will be updated on a weekly basis to include
any new inspections.


11.8.2 Drills/Testing

11.8.2.1        Areas of Concern

Requirement:

a. The Contractor shall provide routine testing for the different emergency response scenarios for all
   government buildings on a regular basis.

Standard: The Contractor will provide testing as required by NFPA, OSHA, or government standards.

b. The Contractor shall provide testing of all fire suppression systems, alarm devices, extinguishers, etc.
   in all government buildings. The Contractor shall also provide testing of all fire-fighting and
   emergency response equipment located within government buildings.

Standard: The Contractor will perform testing in accordance with NFPA standards.


11.8.2.2        Fire Drills

Requirement:

a. The Contractor shall perform fire alarm drills for all routinely occupied government buildings to
   demonstrate the fire alarm system and egress through exits. The Contractor shall develop a schedule
   for the drills.




                                                    123
Standard: The Contractor will perform drills in accordance with NFPA standards. The Contractor will
provide the schedule to the government upon its completion for approval.

b. The Contractor shall provide a report from each drill with information necessary to determine
   effectiveness of drill (such as total evacuation time, initial response time, etc.) and distribute a copy of
   the report to the appropriate government personnel.

Standard: The Contractor will generate report and distribute within 2 working days from completion of
any drill.


11.8.2.3         Hazardous Materials Spills

Requirement: The Contractor shall perform a HAZMAT response drill on annual basis. The Contractor
shall also provide a report from each drill with information necessary to determine effectiveness of drill and
distribute a copy of the report to the appropriate government personnel.

Standard: The Contractor will perform the drill in accordance with EPA guidelines.


11.8.3 Fire Plans

Introduction: The National Fire Protection Association requires that pre-incident planning be done in
order to identify what actions are to be taken during an emergency and what methods will be used to
ensure the safety of personnel. As part of the pre-incident planning process, it is required that fire plans
be developed. These plans will provide personnel in the building with the information necessary to
properly evacuate the facility in the event of an emergency.

Requirement: The Contractor shall develop and update pre-fire plans for all WFF Facilities. These Plans
shall be available to all response personnel and the Government.

Standard: The Contractor will conform to the guidelines established in NFPA 1620 when developing the
fire plans.


11.8.4 Design and Construction

11.8.4.1         Design Review

Introduction: At WFF there is a need to perform either new building construction or major renovations of
existing buildings. Whenever new construction or major renovation is done, the Government is provided
with a set of plans or drawings that detail the work to be done. Within those plans or drawings, there are
comments and information on the fire protection and emergency service features that will be addressed as
part of the construction or renovation. The Government has its own qualified representatives to review the
plans and ensure that all the appropriate codes and standards are being met. It is necessary for the
Contractor to review the plans and participate in the overall design process.

Requirement:

a. The Contractor shall be capable of and required to participate in design review conferences for new
   construction and major renovations.

Standard: The Contractor will participate in all review conferences as tasked by the government.


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b. The Contractor shall be capable of reviewing plans and drawings to ensure that all applicable codes
   are being met.

Standard: The Contractor will provide comments to appropriate government official when tasked with
reviewing plans.

Introduction: The design review process is complicated and often requires comments to plans or
drawings to be provided on a short turnaround basis. It is not uncommon for turn around periods of less
than a month to occur. It is important that all issues are addressed with respect to the plans.

c.   The Contractor shall provide comments in a timely manner to ensure that the government does not
     miss any deadlines in the entire design review process.

Standard: The Contractor will coordinate with the Government and provide comments on the plans or
drawings within the timeframe specified.


11.8.4.2         Construction

Introduction: During the construction phase of a project, the Government performs several inspections
of the work being done to ensure that the design plans and specifications relating to emergency issues are
being followed. In areas that involve fire protection or emergency services, the Contractor needs to be
involved in the inspection process.

Requirement: Contractor shall be capable of inspecting the construction work and determining if the
work is being done according to the plans. The Contractor shall be responsible for notifying the
Government of any problems associated with the construction that would hinder the performance of fire
protective features.

Standard: The Contractor will participate in the inspection of construction projects as tasked by the
government.


11.8.4.3         Acceptance Testing

Introduction: At the completion of construction or renovation, the Government is provided an opportunity
to review the work one final time and ensure that all systems operate according to the plans. If all
systems operate properly, then the project is accepted by the Government and subsequently turned over
to the Government for operational use. During this acceptance phase, the Contractor needs to be present
to provide any additional input on the system. Since the Contractor will ultimately be responsible for any of
the fire protection features, this is the time for them to get any last bits of information on the operation of
any fire protection systems and to ensure that all systems operate properly.

Requirement: The Contractor shall attend the final acceptance testing on fire protection systems in new
construction or major renovation projects conducted by the Government for the purpose of verifying
systems functionality and compliance with appropriate codes.

Standard: The Contractor will participate in acceptance testing of all WFF Fire Alarm and Fire
Suppression Systems. All deficiencies shall be identified and provided to the Government Inspector prior
to acceptance.




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11.8.5 Fire Education

Requirement: The Contractor shall provide training/education to all government personnel on appropriate
topics such as CPR training, Basic First Aid, etc. on a regular basis. The Contractor shall also provide
training to government personnel on topics that relate to special events such as holidays and develop and
conduct training for both in house use and site wide use that is consistent with the current theme of
National Fire Prevention Week. Contractor shall be responsible for documenting all training conducted
and maintaining records at a central location.

Standard: The Contractor will submit training schedule to government for approval.


11.8.6 Hot Work Permits

Requirement: The Contractor shall manage and issue hot work permits for Wallops Flight Facility. The
Contractor shall be responsible for developing the hot work permit format and provide to the government.

Standard: The Contractor will issue permits in accordance with NFPA 51B, Standard for Fire Prevention
During Welding, Cutting, and Other Hot Work and government fire protection standards. Hot work permits
shall be issued within one hour of request except during emergencies.



11.8.7 Fire Investigation                (Category 1)

Requirement: The Contractor shall:

a. Investigate all fires.

Standard: The Contractor will investigate fires in accordance with NFPA 921, “Guide for Fire and
Explosion Investigations”, and NPG 8621, “NASA Procedures and Guidelines for Mishap Reporting,
Investigating, and Recordkeeping”.

b. Provide a final report on the investigation of each fire incident and maintain a copy of the report at
   each Fire Station. The Contractor shall provide the appropriate government representative a copy of
   the report.

Standard: The Contractor will generate a NASA Form 1627 or equivalent Navy report for each
investigation.


11.9    Aircraft/Aircraft Support

Introduction: The airport requires specialized support to maintain safe operation. These support
services include Unicom, airfield surveys, wildlife control, standbys, mishap response and other
miscellaneous services.


11.9.1 Unicom

Requirement: The Contractor shall provide Unicom services when the control tower is not in service.
(The control tower is normally operational on weekdays from 0700 to 1700 hours, excluding legal
holidays.) On request from aircraft pilots, the Contractor shall provide the following information:


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       Wind direction and velocity (as read from anemometer in Fire Station _ 1).

       Altimeter setting (as read from anemometer in Fire Station _ 1).

       Reported traffic. When requested by pilots, report known aircraft traffic.

       Notice to airman (NOTAMS). Relay NOTAMS as requested by the airport manager, or his/her
        designated representative. The information given to the requesting aircraft will be transmitted
        using the following format:

“Aircraft call sign' is advised that the airport control tower is not in service at this time. The following
airport information is provided:

       Wind direction and velocity is _______ at _______.
       Altimeter setting is _______.
       Reported traffic is _______ (if none, report 'NO KNOWN TRAFFIC').
       The following NOTAMS are in effect: (if none, disregard this item).

Standard: Unicom services are provided when the Control Tower is not operational.


11.9.2 Airport Surveys

Requirement: The Contractor shall make visual runway inspections at the start and end of each day,
nominally at 0730 and 1700 hours daily. If a flight is scheduled prior to the normal inspections, perform an
active patrol of the designated runway and associated taxiway prior to the first use of designated runway
on each working day. Additionally, the Contractor will make an active patrol of the designated runway and
taxiway upon request of the air traffic control specialist, or in his/her absence, the pilot of any aircraft
scheduled to depart or land at the WFF. Assures all items of debris or like materials, birds, wildlife, and/or
animals, constituting a hazard to aircraft operations are removed from the airport operating surfaces.

Locate, chart, and report to the Airport Manager, damages to the operating surfaces, such as
runways/taxiways, ramps, and roadways. Check all airport lighting systems weekly. Inoperative,
damaged, or missing lights will be recorded on the daily log and notification made to the Airport Manager.

Standard: Daily reports of operating surfaces are provided to the Airport Manager and weekly airport
lighting systems checks are provided to the Airport Manager.


11.9.3 Airport Runway Wildlife Patrol/Control

Requirement: The Contractor shall conduct routine patrols for the purpose of clearing the runway/taxiway
of birds, wildlife, and other hazards to aircraft. Wild life control activities will generally be initiated by the
Airport Manager, the Control Tower Operator or Pilots. Methods used to clear the runway/taxiway
include, but are not limited to, the sounding of sirens and the flashing of lights on fire protection vehicles,
gas cannons, the playing of prerecorded distress sounds, etc. If these measures are ineffective, the use
of a 10-gauge shotgun may be required. Some wildlife kills may be required for effective control. The
disposal of animal carcasses and other materials will be in accordance with Contractor plans approved by
the CO.

Standard: Wildlife control activities are conducted as directed by the Airport Manager or Designee.



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11.9.4 Standby for Scheduled Traffic

Requirement: The Contractor shall operate one standby Aircraft Rescue and Fire Fighting (ARFF)
vehicle during all aircraft movement prepared to provide initial emergency response. Provide line services
(parking and information) to all visiting NASA administrative aircraft outside of normal operating hours and
to other non-NASA official business aircraft when notified by the control tower or authorized airport
management personnel.

Standard: One ARFF vehicle is on standby for scheduled landings and take-off.


11.9.5 Aircraft Mishap Response (Fixed – WFF Based Aircraft & Others)

Requirement:

a. The Contractor shall respond to aircraft mishaps with at least the capabilities defined in NFPA 403
   Aircraft Rescue Fire Fighting (ARFF), 1998 for the size of the aircraft requiring response. A P-3 is the
   largest aircraft routinely scheduled for operations at WFF, but larger aircraft are occasionally
   scheduled to operate at WFF. Sufficient trained staff (NFPA Standard 1003) and ARFF vehicles will
   available for size of aircraft scheduled take-off and landings.

Standard: No scheduled take-off or landings will occur without the NFPA 403 required number and type of
ARFF resources available. An approved mishap response plan will be used.

b. The Contractor shall request a variance for any aircraft being scheduled that exceed the ARFF
   equipment requirements supplied to Contractor.

Standard: The Contractor will submit variance request within one day of the aircraft being scheduled.


11.9.6 Other Airport Services

Requirement:

a. The Contractor shall conduct special surveys and provide special support for operations, such as:
   tank inspection; emergency battery removal operations; helicopter and aircraft landing and takeoff
   operations; launch systems; fire suppression actuation; and ground support, including erection of
   barriers and specialized equipment involving ground vehicles and airborne research when tasked.

Standard: Task(s) performed IAW task order.

b. The Contractor shall detain vehicles that violate the airfield traffic rules until appropriate citations can
   be issued. Control tower personnel will identify most traffic violators. Issue citations when authorized.
   Aircraft pilots without an approved Prior Permission Request will be requested to complete an
   “Unscheduled Landing Report.”

Standard: Operators violating airfield operating rules are detained until appropriate citations or information
is obtained.


11.10   Equipment




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11.10.1          Maintenance

Requirement:

a. The Contractor shall provide preventive maintenance on all equipment to avoid significant downtime
   for any single piece of equipment or apparatus. If significant downtime of a piece of equipment or
   apparatus occurs, the Contractor shall have systems in place to ensure that all emergency response
   scenarios can be adequately handled.

Standard: No piece of equipment or apparatus will down for more than 24 hours without a backup
system in place.

b. The Contractor shall perform routine inspections/maintenance of all fire hoses, couplings, nozzles,
   etc. The Contractor shall also perform routine inspection/maintenance on all fire fighting and
   emergency response ancillary equipment (such as ropes, ladders, axes, etc.) for proper operation and
   safe use. The Contractor shall develop a timetable for inspection of ancillary equipment.

Standard: Inspections will be performed in accordance with NFPA standards. The Contractor will provide
the government with inspection timetable for approval.

c.   The Contractor shall replace any equipment that does not conform to NFPA standards or that will
     provide an unsafe condition when used in response to an emergency situation. The Contractor shall
     notify the government of problems with government furnished equipment that will require replacement.
     The Contractor shall also develop the procedures for taking equipment out of service for maintenance
     and replacing equipment.

Standard: The Contractor will ensure that all equipment is available in order to provide emergency
response capabilities outlined in section 11.1.0.

d. The Contractor shall provide and maintain a log of all equipment inspections. Information that should
   be contained in the log would include items such as inspection date, piece of equipment inspected,
   next scheduled inspection date, and results of inspection. The Contractor is not limited to providing
   just the above information. The equipment inspection log shall be maintained at each Fire Station.

Standard: The Contractor will make entries into inspection logs within 2 days of completion of inspection.


11.10.2          Testing/Calibration

Requirement:

a. The Contractor shall perform all calibrations on equipment that does not need to be sent out for
   calibration. The Contractor shall arrange for calibration of equipment that must be done by outside
   sources and provide means necessary to get equipment to that source. The Contractor shall ensure
   that equipment is calibrated IAW the manufacturers recommendations. For equipment that is sent out
   for calibration, the Contractor shall ensure that the piece of equipment will not affect the overall
   capability to provide emergency services. If the equipment does affect emergency services, then the
   Contractor shall ensure that adequate measures are in place to replace that piece of equipment while
   it is out for calibration.

Standard: The Contractor will ensure that 100% of equipment is properly calibrated. The Contractor will
send out equipment to outside sources for calibration no later than 1 month of its scheduled calibration
date. The Contractor will provide all of the equipment necessary for emergency response at all times.



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b. The Contractor shall develop and maintain a log of equipment that requires calibration, the frequency
   of calibration, etc. that details when the equipment was last calibrated and when it is expected to be
   calibrated again. The Contractor shall use some method to note which equipment is considered
   critical for emergency services and needs to be sent to outside sources for calibration.

Standard: The calibration log shall be maintained and be readily available for government inspection.

c.   In addition to inspections and maintenance, it is necessary to test the functional capability of
     equipment. The Contractor shall provide for testing of all equipment to ensure proper operation and
     record results of testing.

Standard: Results will be recorded in a central log and will be available for government inspection.


11.10.3          Personal Gear

Requirement:

a. The Contractor shall provide appropriate gear for any personnel involved in emergency response
   scenarios. The Contractor shall ensure that all gear is properly sized, fitted, adjusted, etc. to ensure
   that the user is not placed in an unsafe condition when using the gear.

Standard: The Contractor will provide personnel gear in accordance with NFPA 1500.

b. The Contractor shall provide preventive maintenance on all personal gear such as boots, helmets,
   breathing apparatus, etc. and ensure that all equipment is safe to use.

Standard: The Contractor will provide maintenance in accordance with NFPA standards.

c.   The Contractor shall provide and maintain a log of all personnel gear issued, tested and maintained
     for each person responsible for emergency response services. The log should delineate what
     personnel are assigned based on their expected roles in an emergency situation.

Standard: The personal gear log will be maintained at each station and be made readily available for
government inspection.


11.10.4          Other Equipment and Expendable Supplies

Requirement: The Contractor shall provide all other equipment and expendable supplies that are
required to provide the tasks assigned.

Standard: The Contractor has sufficient supplies and other equipment to respond to emergencies.


11.11     Carbon Dioxide/FM200 Suppression System

11.11.1          Training Requirements

Introduction: The government will make available the necessary training that explains the hazards
involved with the CO2 or FM 200system, the effects of CO2 or FM 200 on the body, and how to
appropriately respond to an emergency involving the CO2 or FM 200 system.


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Requirement:

a. The Contractor shall provide training on the proper operation of all the features of the CO2 or FM 200
   suppression system to all personnel that will be involved with the use of the fire suppression system.
   Personnel are expected to know as a minimum: the sequence of operations for the system, how to
   zone out individual components of the system, the location of all the cylinders, and how to properly
   clear trouble alarms through the alarm panel.

Standard: The Contractor will develop standard necessary to determine if personnel have been properly
trained and submit to the government for approval.

b. The Contractor shall provide the time and resources to ensure that all personnel attend the training.

Standard: The Contractor will develop a listing of all personnel whom attended training and provide for
government inspection. Any personnel not trained on the system will not be able to perform the tasks
associated with the system.

c.   The Contractor shall develop and maintain the protocol for determining that the work environment is
     safe for entry after a CO2 or FM 200 discharge. The Contractor shall ensure that all emergency
     response personnel on all shifts are familiar with the protocol.

Standard: The Contractor will develop protocol and submit to the government for approval.

d. The Contractor shall keep records of any training received with respect to the CO2 or FM 200 system.

Standard: The Contractor will provide the records in a separate binder, clearly marked and readily
available, and maintained at each Fire Station.


11.11.2          Response Procedures

Requirement:

a. The Contractor will be responsible for developing the appropriate response procedure in the event of a
   CO2 or FM 200 discharge. Procedure will be made readily available for all personnel to review on a
   daily basis. The Contractor will also be responsible for developing the procedure for verification that
   the working environment is safe for employee return following a discharge of the CO2 or FM 200
   system.

Standard: The Contractor will develop the procedures and submit them to the government for approval.

b. The Contractor shall be responsible for developing the rescue procedures in the event that personnel
   are trapped under the floor.

Standard: The Contractor shall ensure that all rescue/responding personnel are familiar with the
procedures and are capable of completing them.


11.12     Project and Other Support

This is specialized support by emergency response trained personnel to support special projects.
Examples include:


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11.12.1         Hot Pad

Requirement: The Contractor shall assist project personnel in the monitoring of hazardous materials and
be prepared for immediate response to protect personnel and property.

Standard: Standard to be defined at time of task development


11.12.2         Launch Support

Requirement: The Contractor shall provide response crews to control vegetation fires or other
emergencies around launch pad after launch or launch vehicle failures.

Standard: Standard to be defined at time of task development


11.12.3         Other – to be defined at time of requirement.




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12.0    TELECOMMUNICATIONS AND ENGINEERING SERVICES SUPPORT

12.1    General Information

Introduction: NASA and its partners; the U.S. Navy and the Virginia Space Port, at the Wallops Flight
Facility (WFF), require world class telecommunications and engineering support to ensure critical real-
time mission support and effective daily operations. Tenants, reimbursable customers, and projects that
are supported at the WFF also require the above support.

The WFF communications system consists of administrative and mission oriented networks and systems.
Support for these networks and systems must be timely and effective. The communications system at
WFF encompasses the main campus and the Island launch facility. The system services approximately
2,000 on-site civil service, Contractor, tenant, and range user personnel through several independent
systems.

The systems allow communications by telephone, telephone operators, intercoms, computer local area
networks, wide area networks, video conferencing, audio conferencing, Radio Frequency (RF) and video
distribution, energy/security monitoring and closed circuit television (CCTV).

The WFF phone system consists of a ROLM Digital PBX telephone system with a main switch on the
main campus and two nodes switches on the Island.

The operators service user personnel through two operator consoles. The consoles allow through dialing
in and out (where central office and intercommunicating calls are switching automatically). Individual
stations are able to call transfer, add-on a third party, and make use of the consultation hold feature (all of
which require no intervention or assistance of the telephone operator). The above systems are
interconnected by several cable plant distribution systems composted of fiber optic and copper media.

The intercom system is installed in all inhabited buildings and consists of a main amplifier, cable system,
and speakers. Some buildings have speakers mounted externally and all have several speakers
distributed throughout the building. The purpose of the system is to provide voice paging activated
through the phone system.

The computer local area network system is installed in the majority of the inhabited buildings. The system
is configured in a star topology and connected via single and multi mode fiber optics. The system
operates on 10 and 100 megabits per second switched and routed ethernet technology. The internal
building cable system is a combination of coax (10Base2) and twisted pair (10Base-T) media. Each
building contains an equipment rack to support the network. Installed in the racks are various network
components including switches, routers, repeaters, and transceivers. The wide area networks are
predominantly installed in the main communications building F-2, with extensions to the tracking stations
and the Island. The system is composed of routers and Asynchronous Transfer Mode (ATM) switches.
The system is connected via fiber and copper media.

The current deployment of ISDN equipment and video conferencing at WFF consists of conference room
units and personal desktop systems connected via the Internet Protocol (IP) and through the Integrated
Services Digital Network (ISDN) switches and networks. The audio conferencing capability at WFF
consists of conference room systems and desktop phones connected through the ROLM Phone system.

The RF broadband cable and video distribution system at WFF services the majority of inhabited
buildings. The system consists of main switches and multiplexers, distribution amplifiers, and the coax
cable system.




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The security monitoring and CCTV systems are not yet widely deployed. Typical deployment will consist
of various security monitoring devices, cameras, recorders, and display systems.

The telecommunications cable plant system consists of copper (coax, twisted pair, and multi-pair) and
fiber optic (single and multimode) media. The cable plant utilizes conduits, ductbanks, cable trays, and
direct buried. The cable plant is installed inter and intra building, on the WFF main campus and the
Island. The cable plant also connects the WFF main campus and the Island launch facility via copper and
fiber via the road and through the water.


12.2    Telecommunications and Engineering Services Support

Introduction. The Contractor shall perform telecommunications and engineering service support on
government and Contractor provided and serviced facilities and equipment. The Contractor shall perform
sustaining engineering, installations, operations, systems design, configuration, implementation,
monitoring, analysis, documentation, engineering drawings, and maintenance. Support is required from
6:00 a.m. to 6:00 p.m. Monday through Friday. Overtime and/or shift changes may be required to support
night, weekend, and/or holiday launches or other emergency operations. All requests for systems support
will be accomplished by Telecommunications Service Request (TSR), according to the priorities
established by the Contracting Officer to fulfill the design requirements of NASA, its partners, and tenant
organization’s programs.


12.2.1 Telephone System Support

Requirement: The Contractor shall provide, following the prescribed format, system administration
support to include processing of TSR’s, Move Adds and Changes (MAC), database maintenance,
preparation of billing and usage reports, and input for phone books. MAC work will be accomplished
within 3 business days of receipt. Databases will be updated within 2 business days upon completion of
work associated with TSRs. Billing and usage reports will be provided to the CO in the approved format
within 2 business days of request. Status reports of requests shall be available electronically so that
authorized personnel can review the latest status.

Standard: Timeliness – each of the above is performed on time. Quality: work is IAW prescribed
procedures and formats. Documentation – Databases and files are complete, orderly, up-to-date and
available for review.


12.2.2 Telephone Operator Support

Requirement: The Contractor shall provide telephone operator support from 6:00 a.m. to 6:00 p.m.
Monday through Friday. Overtime and/or shift changes may be required to support night, weekend, and/or
holiday launches or other emergency operations. The operators shall receive and place calls with
courtesy and tact, good hearing, manual dexterity, good speech and voice modulation, and the ability to
work under pressure. Operators shall identify calls placed by and/or for reimbursable customers. Usage
reports of all customers, with reimbursable customers specifically identified, shall be provided to the CO
not later than close of business each business day. The Contractor shall also provide the following
telephone operator services:

   (1) Interception of incoming calls made by individuals who do not know the direct in-dial number. The
       operator will provide information services and/or transfer the calls to the proper number.




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   (2) Reception of information calls from within the Facility where the caller needs to know the proper
       number to be dialed. The operator provides information services to caller who will re-dial.

   (3) Commercial circuits, and other systems or networks such as the Federal Telecommunications
       System (FTS).

   (4) Placement of conference calls whenever there are four to ten participants.

   (5) Placement of calls for management officials during emergencies or other special instances as
       required.

   (6) Maintaining a courteous and helpful attitude at all times thereby creating a favorable impression of
       the facility.

   (7) Maintaining a well-versed knowledge of the facility’s organizational elements and current projects.

   (8) Maintaining call records as directed by responsible government official.

   (9) Performance of clerical duties incidental to the maintenance of telephone files and records, and
       updating information files (telephone numbers, extensions, names, and locations of individuals or
       organizations, or specific functional groups).

   (10) Reporting console and related equipment failures to the CO or telephone company
        representatives as required.

Standard: Timeliness – each of these in performed on time. Quality: Work is IAW prescribed procedures
and formats. Customer Satisfaction is (9/10) with responsiveness, helpfulness, knowledge,
professionalism, attitude, and demeanor. Documentation – Reports and electronic files are complete,
orderly, and up-to-date.


12.2.3 Administrative Intercom Paging System Support

Requirement: The Contractor shall be responsible for support of the administrative intercom paging
system. This is a landline-based system. This support shall include but not be limited to the sustaining
engineering, installation, operation, maintenance, configuration, and analysis of the system. The
Contractor shall also install, operate, and maintain the associated amplifiers, speakers, controls, and
cable plant to include moves, adds, and changes (MAC) as directed by Telecommunications Service
Requests (TSR). The Contractor shall provide system administration support to include processing of
TSR’s, database maintenance, documentation, and engineering drawings. The Contractor shall provide
administrative intercom system support from 6:00 a.m. to 6:00 p.m. Monday through Friday. Overtime
and/or shift changes may be required to support night, weekend, and/or holiday launches or other
emergency operations. The Contractor shall provide maintenance of the intercom paging system
equipment in accordance with telecommunication help desk trouble call procedures, priorities and
timeframes. MAC work shall be accomplished within 3 business days of receipt of request. Databases
shall be updated within 2 business days upon completion of work associated with TSRs. Documentation
and engineering drawings shall be prepared or updated and available to the CO in the approved format
within 10 business days.

Standard: Timeliness: each of the above is performed on time. Quality: work is IAW prescribed
procedures and formats. Documentation – Documentation, databases, and engineering drawings are
complete, orderly, up-to-date and available for review.




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12.2.4 Computer Local Area Network and Wide Area Network System Support

Requirement: The Contractor shall be responsible for support of the Computer Local Area Network and
Wide Area Network System. This support shall include but not be limited to the sustaining engineering,
installation, operation, maintenance, configuration, and analysis of the system. The Contractor shall also
install, operate, and maintain the associated ethernet and ATM switches, routers, repeaters, transceivers,
and cable plant to include moves, adds, and changes (MAC) as directed by Telecommunications Service
Requests (TSR). The Contractor shall provide system administration support to include processing of
TSR’s, database maintenance, documentation, and engineering drawings. The Contractor shall provide
Computer Local Area Network and Wide Area Network System support from 6:00 a.m. to 6:00 p.m.
Monday through Friday. Overtime and/or shift changes may be required to support night, weekend, and/or
holiday launches or other emergency operations. The Contractor shall provide maintenance of LAN and
WAN system equipment in accordance with telecommunication help desk trouble call procedures,
priorities and timeframes. MAC work will be accomplished within 3 business days of receipt. Databases
shall be updated within 2-business days of completion of work. Documentation and engineering drawings
shall be prepared or updated and available to the CO in the approved format within 10 business days of
work completion.

Standard: Timeliness: each of the above is performed on time. Quality: work is IAW prescribed
procedures and formats. Documentation – Documentation, databases, and engineering drawings are
complete, orderly, up-to-date and available for review.


12.2.5 ISDN Equipment , Video Conferencing and Audio Conferencing System Support

Requirement: The Contractor shall be responsible for support of ISDN equipment, video and audio
conferencing systems. This support shall include but not be limited to the sustaining engineering,
installation, operation, maintenance, configuration, and analysis of the system. The Contractor shall also
install, operate, and maintain the associated ISDN end equipment, switches, customer conference
equipment, and cable plant to include moves, adds, and changes (MAC) as directed by
telecommunications Service Requests (TSR). The Contractor shall provide system administration support
to include processing of TSR’s, database maintenance, documentation, and engineering drawings. The
Contractor shall provide video and audio conferencing system support from 6:00 a.m. to 6:00 p.m.
Monday through Friday. Overtime and/or shift changes may be required to support night, weekend, and/or
holiday launches or other emergency operations. The Contractor shall provide maintenance of ISDN
Equipment, Video Conferencing and Audio Conferencing System equipment in accordance with
telecommunication help desk trouble call procedures, priorities and timeframes. MAC work shall be
accomplished within 3 business days of receipt. Databases shall be updated within 2 business days of
completion. Documentation and engineering drawings shall be prepared or updated and available to the
CO in the approved format within 10 business days of completion.

Standard: Timeliness – each of the above is performed on time. Quality: work is IAW prescribed
procedures and formats. Customer Satisfaction is (9/10) with responsiveness, helpfulness, knowledge,
professionalism, attitude, and demeanor. Documentation – Databases, documentation, and engineering
drawings are complete, orderly, up-to-date and available for review.


12.2.6 Radio Frequency Broadband Cable Distribution System Support

Requirement: The Contractor shall be responsible for support of the RF broadband cable distribution
system. This support shall include but not be limited to the sustaining engineering, installation, operation,
maintenance, configuration, and analysis of the system. The Contractor shall also install, operate, and



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maintain the associated switches, multiplexers, distribution amplifiers, and coax cable plant to include
moves, adds, and changes (MAC) as directed by Telecommunications Service Requests (TSR). The
Contractor shall provide system administration support to include processing of TSR’s, database
maintenance, documentation, and engineering drawings. The Contractor shall provide RF broadband
cable distribution system support from 6:00 a.m. to 6:00 p.m. Monday through Friday. Overtime and/or
shift changes may be required to support night, weekend, and/or holiday launches or other emergency
operations. The Contractor shall provide maintenance of RF cable broadband cable distribution system
equipment in accordance with telecommunication help desk trouble call procedures, priorities and
timeframes. MAC work shall be accomplished within 3 business days of receipt of request. Databases
shall be updated within 2 business days of completion of work. Documentation and engineering drawings
shall made available to the CO within 10 business days of completion.

Standard: Timeliness – each of the above is performed on time. Quality: work is IAW prescribed
procedures and formats. Customer Satisfaction is (9/10) with responsiveness, helpfulness, knowledge,
professionalism, attitude, and demeanor. Documentation – Databases, files, and engineering drawings
are complete, orderly, up-to-date and available for review.


12.2.7 Security Monitoring and Closed Circuit TV (CCTV) System Support

Requirement: The Contractor shall be responsible for maintenance support of the security monitoring
equipment and CCTV system. This support shall include but not be limited to the sustaining engineering,
installation, operation, maintenance, configuration, and analysis of the system. The Contractor shall also
install, operate, and maintain the associated monitoring devices, cameras, recorders, display devices, and
cable plant to include moves, adds, and changes (MAC) as directed by Telecommunications Service
Requests (TSR). The Contractor shall provide system administration support to include processing of
TSR’s, database maintenance, documentation, and engineering drawings. The Contractor shall provide
maintenance of security monitoring equipment and CCTV system in accordance with telecommunication
help desk trouble call procedures, priorities and timeframes. Overtime and/or shift changes may be
required to support night, weekend, and/or holiday launches or other emergency operations. MAC work
shall be accomplished within 3 business days of receipt of requirement. Databases shall be updated
within 2 business days of completion of the work. Documentation, databases and engineering drawings
shall made available to the CO within 10 business days of work completion.

Standard: Timeliness – each of the above is performed on time. Quality: work is IAW prescribed
procedures and formats. Customer Satisfaction is (9/10) with responsiveness, helpfulness, knowledge,
professionalism, attitude, and demeanor. Documentation – Databases, files, and engineering drawings
are complete, orderly, up-to-date and available for review.


12.2.8 Telecommunications Cable Plant System Support

Requirement: The Contractor shall be responsible for support of the telecommunications cable plant
system. This support shall include but not be limited to the sustaining engineering, installation, operation,
maintenance, configuration, analysis and documentation of the system. If undocumented cables are
detected, the Contractor shall submit within 10 business days a plan to the CO for approval, which
identifies procedures and a schedule for preparing engineering drawings. The Contractor shall also install,
operate, and maintain the associated transmitters, receivers, multiplexers, channel banks, wire distribution
centers, cable distribution trays, inter-building wire and cable installations, and intra-building wire and
cable installations to include moves, adds, and changes (MAC) as directed by Telecommunications
Service Requests (TSR). The Contractor shall provide system administration support to include
processing of TSR’s, database maintenance, documentation, and engineering drawings. The Contractor
shall provide telecommunications cable plant system support from 6:00 a.m. to 6:00 p.m. Monday through



                                                    137
Friday. Overtime and/or shift changes may be required to support night, weekend, and/or holiday
launches or other emergency operations. Emergency cable repair for mission support shall be responded
to in accordance with emergency trouble call procedures. MAC work shall be accomplished within 3
business days of receipt of the request. Databases shall be updated within 2 business days of work
completion. Documentation, databases, and engineering drawings shall made available the CO within 10
business days of work completion.

Standard: Timeliness – each of the above is performed on time. Quality: work is IAW prescribed
procedures and formats. Customer Satisfaction is (9/10) with responsiveness, helpfulness, knowledge,
professionalism, attitude, and demeanor. Documentation – Databases, files, and engineering drawings
are complete, orderly, up-to-date and available for review.


12.2.9 Telecommunications Help Desk Support

Requirement: Refer to Section 3, O&M, for criteria on Emergency and Routine Trouble Calls. The
Contractor shall be responsible for providing a user telecommunications help desk. This support shall
include but not be limited to first level triage troubleshooting, trouble call logging and documentation, call
elevation to next level triage, call backs to verify trouble resolution and customer satisfaction. The
Contractor shall provide system administration support to include processing of trouble calls, database
maintenance, documentation, and reports. The Contractor shall provide telecommunications help desk
support from 6:00 a.m. to 6:00 p.m. Monday through Friday. Overtime and/or shift changes may be
required to support night, weekend, and/or holiday launches or other emergency operations. Mission
related trouble calls shall have priority over all other incoming calls. The Contractor shall maintain an up-
to-date database of all telecommunications trouble calls, available for status review by authorized
personnel.

Standard: Timeliness – each of the above is performed on time. Quality: work is IAW prescribed
procedures and formats. Customer Satisfaction is (9/10) with responsiveness, helpfulness, knowledge,
professionalism, attitude, and demeanor. Documentation – Databases and files are complete, orderly, up-
to-date and available for review.




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13.0     INFORMATION RESOURCE MANAGEMENT SERVICES

13.1     General Information

Introduction: The Navy at Wallops Island utilizes numerous Automated Information Systems (AIS). The
Navy has several interconnected Local Area Networks (LANs). The networks support the sharing of
information and computer equipment throughout the Navy at Wallops Island and selected facilities. The
network provides controlled access to specialized application programs, electronic transport of digital word
processing, graphics, databases, spread sheets, and AutoCAD files, electronic mail, organizational and
department level electronic calendars, and access to selected external government computer systems.
There is limited access into the Wallops Island Navy network by external computer systems, by both local
and remote sites. In addition to the networks, the Navy has standalone AIS's for specialized efforts.

The rapid evolution of Information Technology opens up new possibilities to deal with various kinds of
complex decision making situations for all levels of management. The use of technology must result in
more effective and efficient methods for achieving the Navy's mission. Information networks must use
advances in communication and computing technology to connect widely dispersed and diverse forces
into an effective and coordinated team. Information Resource Management projects must reflect a
disciplined approach for planning, execution and Life Cycle Management.


13.2     Network Systems Engineering.

Introduction: This process consists of the logical sequence of activities and decisions transforming an
operational need into a description of system performance parameters and a preferred system
configuration. This service provides system wide integration of all components--hardware and software.

Requirement:

a. The Contractor shall perform continuous software and system design, integration, and implementation
   across all life cycle phases for the Wallops Island Navy information systems and infrastructure.
   Objective is to avoid unscheduled downtime, maximize network performance and plan for future
   growth. Focus is on technology insertion, practical design using commercial and government-
   developed software, architecture development, information systems analysis, computer software and
   hardware systems analysis, technical integration, and information technology assessment (including
   computer hardware and software, communications hardware and software, information security and
   information management).

b. The Contractor shall provide to the CO within thirty working days following contract start date, a plan,
   including a schedule and milestones, for identifying, validating and documenting existing and future
   hardware and software requirements. This plan shall be reviewed and validated or updated annually
   not later than the anniversary date.

c.   The Contractor shall identify, validate, and document existing and future network hardware and
     software requirement recommendations in accordance with the approved plan.

d. The Contractor shall identify and document electronically, available for review by authorized
   personnel, network deficiencies within 24 hour of detection and shall recommend
   upgrades/replacements.

e. The Contractor shall research and recommend standard desktop configuration in accordance with the
   approved plan and shall provide implementation schedule proposals.




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f.   The Contractor shall supply at least 90 days before 30 September of the year before the update is
     required, equipment deficiency and upgrades identified and documented.

Standard: Plan is complete and submitted on time. Applicable work is performed complete and on time
in accordance with the approved plan. Networks and systems are operational and responsive to user
requirements. Systems processing times optimized and wait time between screens within industry
standards. Validated infrastructure upgrades/changes are maintained. System access and workstation
response time is optimal and within current established industry standards. Validated user requirement
service is installed, upgraded or changed. Documentation is current and available for review by
authorized personnel. Implementation schedules approved by the CO are met 95% of the time.


13.3     Software Development and Maintenance

Requirement:

a. The Contractor shall develop, modify and maintain non-tactical computer applications and databases.
   The Contractor shall provide maintenance programming and support for the continued operation of
   legacy systems currently used by the Navy. Legacy systems will be maintained and updated to meet
   evolving Navy requirements.

b. The Contractor shall deliver fully operational systems conforming to the operational environment and
   specified user requirements. Interfaces must contain compatibility among system components in the
   operational environment. Newly developed software shall not adversely affect system performance.

c.   The Contractor shall provide recommendations for consolidation and elimination of applications where
     duplication of effort exists or where there is potential for efficiency and increased productivity. New
     releases of applications must maintain previously provided functionality, while providing enhanced
     capabilities or system corrections.

d. The Contractor shall develop, maintain and submit to the CO for approval documentation on all
   applications to include user manuals and source code listings within 30 working days of the delivery of
   any programs or change.

e. The Contractor shall develop, maintain and submit to the CO for approval documentation of all
   changes to legacy systems. Development and execution shall include system security considerations
   and program backups. All programs shall be compatible with current hardware and software and be
   functional to meet required systems architecture and processing capabilities. Source code listings
   shall include program structure, variable and field definition and mapping, and all maintenance
   programming documentation.

f.   The Contractor shall maintain compatibility as Navy hardware and software is upgraded. All data
     belongs to the Government. All software programs developed for and delivered to the Government
     are the property of the Government.

Standard: Accurate, efficient and tested application programs and databases meeting user's
requirements provided with proper security delivered on time 98% of the time. All software application
development, testing and installation are performed within negotiated timelines. Interface data maintained
as required to support local requirements and deadlines. All documentation is compliant with the
requirements and furnished on time.


13.3.1 Data Management



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Introduction: The Navy at Wallops Island has implemented a Continuous Process Improvement
Program using the criteria for the Malcolm Baldrige National Quality Award. The Navy has requirements
to gather and analyze data for various purposes including but not limited to Continuous Process
Improvement. The development and efficient management of databases, and the ability to produce
comprehensive and useful reports from this data is key to providing management daily up to date
information necessary to make complex business decisions. Data from two or more databases may be
needed to produce some reports. Data gathered may need to be input into two or more databases.
Access to database information for input and output must be universal so that those users that generate
input can input, and those requiring output can get to it. Distant sources of information/data may provide
data or be the recipient of information/data.

Requirement:

a. The Contractor shall continuously identify, gather and analyze data from multiple database sources.

b. The Contractor shall also design database structures and links between databases.

c.   The Contractor shall provide methods for inputting data into multiple databases and provide methods
     for generating reports from databases.

d. The Contractor shall manage databases and perform preventive and corrective maintenance for
   optimum performance (with no more than 2% downtime for performing maintenance). Database
   architecture shall be reported to the customer annually, and within 30 days of any change.

e. The Contractor shall document all changes and modifications as Computer Program Change
   Requests (CPCR). Software shall be written, tested, installed, and demonstrated within the CO
   approved time period.

f.   The Contractor shall provide methods to collect and distribute data from distant locations (possibly via
     the Internet), and methods to collect data from multiple databases for transmission to distant
     locations.

g. The Contractor shall make recommendations on the consolidation and modification of databases.
   Database management shall consider hardware and software limitations, speed of operations to
   industry standards, architecture to optimize memory and speed.

h. The Contractor shall provide reporting of database status parameters quarterly not later than the 15th
   day of each quarter.

Standard: Databases are functional, operational and responsive to customer requirements with no more
than 2% downtime for preventative and corrective maintenance action. Data and database management
makes optimum use of available resources (speed, hardware, software, and manpower). All of the above
requirements are completed on time. Software maintenance, including upgrades and Computer Program
Change Requests (CPCR), are accomplished within approved time periods.


13.4     Network and Systems Maintenance

Requirement:




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a. The Contractor shall develop within 30 days following the start of the contract and submit to the CO for
   approval, and implement within 15 days of approval, Preventative Maintenance and Configuration
   Management programs for hardware and software network assets.

b. The Contractor shall provide labor and tools to perform minor cable installation as required by
   configuration changes to the network.

c.   The Contractor shall perform installation, maintenance, and minor repair services of network and
     stand-alone AIS equipment and components (to include PCs and peripherals) as requested. PC and
     peripheral service shall include but not be limited to: reset boards, check configurations and settings,
     load drivers and replace broken component parts of the system such as disk drives, monitors,
     keyboards, chips, CPU boards, and mouse.

d. The Contractor shall document, step by step, all network and system failures and their resolution.
   Documentation of all network and system failures and their resolution shall be provided to the CO
   within 10 working days of resolution.

e. The Contractor shall install computer programs as directed (both commercially licensed and custom
   developed). The Contractor shall monitor and decode LAN protocols and perform network
   troubleshooting.

Standard: Preventative Maintenance and Configuration Management programs implemented on time.
Approved preventative maintenance schedules met 98% of the time. Approved Configuration standards
followed consistently. Network and system failures promptly troubleshot to determine cause of problem or
failure. Validated and authorized repairs completed on time. All documentation is complete and submitted
on time.


13.5     Network Administration

Requirement:

a. The Contractor shall provide continuously technical/administrative support for the effective and
   efficient administration and management of Navy networks. The Contractor shall ensure that all
   systems are operational when needed (effective) and user friendly with the least amount of effort by
   the user (efficient). The Contractor shall generate, when required and in accordance with the network
   operating systems requirements, logical network host tables.

b. The Contractor shall continuously monitor, troubleshoot and resolve connectivity issues. The

c.   Contractor shall document (electronically and hardcopy) and submit to the CO for approval all network
     configurations within 45 days of the contract start date. Configuration change documentation shall be
     submitted to the CO for approval within one week.

d. The Contractor shall manage user accounts.

e. The Contractor shall provide full Systems Integration for all SCSC non-tactical AIS.

f.   The Contractor will manage the network auditing system. The Contractor shall provide monthly (not
     later than the 30th day of each month for the preceding month) network auditing reports to the CO, in
     the approved format, to include, but not limited to, system events, file and directory events, and user
     events. Daily monitoring of access reports shall be accomplished. Unauthorized system entry shall be
     documented and reported immediately upon discovery.



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g. The Contractor shall provide written summaries and recommendations as needed if network audits
   identify potential vulnerabilities, poor or incorrect configuration, or network services vulnerable to
   attack or exploitation.

h. The Contractor shall make recommendations on network auditing software and procedures.

i.   The Contractor shall manage the e-mail delivery system. The Contractor shall perform daily
     incremental and weekly full system backups in accordance with prescribed Navy backup policy. All
     data is the property of the Government. Network and systems data shall be secured in accordance
     with DOD Directives and Navy instructions. User access shall be verified after each computer system
     upgrade. Access to files, directories and all data shall be restricted to authorized users.

j.   User access shall be granted or denied within one working day of receipt of approved request.


Standard: Emergency requirements shall be accomplished completely and on time. Contingency plans
are followed. Electronic mail received and delivered in a timely manner with less than 2%-unscheduled
downtime. If required, restoration of information from backups shall be completed within 24 hours. No lost
data. All network administration functions are performed complete and on time and in accordance with
applicable network administration procedures. Zero instances of security compromise due to the fault of
the Contractor. Customer satisfaction (95%) based on responsiveness, knowledge, attitude, and system
reliability.

                                               st
13.6     Information Technology for the 21 Century (IT21)

Introduction: The goal of IT21 is to take all applications--both tactical and non-tactical and at all levels of
latency--from weapons control to force coordination--and to put those on a single integrated network.

Requirement:

a. The Contractor shall coordinate and work with the Government and other Contractors to identify
   requirements for the interface between tactical and non-tactical information systems.

b. The Contractor shall assist in the upgrade of system and network assets to meet IT21 standards.

c.   The Contractor shall identify, validate, and document existing and future IT21 requirements.

d. The Contractor shall identify network deficiencies and IT21 upgrades/ replacements required
   supporting futures needs.

e. The Contractor shall identify and document equipment and software deficiency and upgrades at least
   90 days before 30 September of the year before the update is required.

Standard: All IT21 deadlines met. Quality and documentation standards are met.


13.7     Asset Management

Requirement:




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a. The Contractor shall maintain and document non-tactical hardware and software inventories to include
   licensing.

b. The Contractor shall maintain a non-tactical repair/spare parts inventory. The Contractor shall
   document, maintain and track vendor and manufacturer warranties.

c.   The Contractor shall provide recommendations to the CO for improving the inventorying of software.

d. The Contractor shall provide inventory documentation, including reports, summaries and validation to
   the CO as requested, but not less than annually.

e. The Contractor shall provide to the CO documented deficiencies and additional assets needed to
   meet current or immediate future requirements within 10 working days of identification. All data
   collected belongs to the Government.

Standard: All documentation and reports are complete, accurate and on time.


13.8     Information Security

Requirement:

a. The Contractor shall assist the Information Systems Security Manager with the management of the
   Command’s Information Security Program following current DOD and DON policies and guidelines.

b. The Contractor shall coordinate, monitor, implement and report on the development of the information
   security infrastructure to support information security services. These services shall include but are
   not limited to: computer security awareness and training, computer security incident response,
   intrusion detection, virus detection, elimination, and prevention, computer security plan preparation,
   Certification and Accreditation, risk analysis and disaster recovery, continuity of operations, and
   contingency planning.

c.   The Contractor shall perform system security management, installing, maintaining and monitoring
     security software and devices.

d. The Contractor shall provide recommendations for network security software and configuration. The
   Contractor shall provide Network Security Services including, but not limited to access control,
   authentication, and non-repudiation.

e. The Contractor shall review system audit reports weekly.

f.   The Contractor shall provide written monthly analysis of all detected deficiencies and vulnerabilities
     with recommendations for their correction and elimination.

g. The Contractor shall prepare and maintain accreditation documentation for systems and networks. All
   documentation shall be submitted to the CO for approval. Initial Interim Authority to Operate
   documentation shall be prepared and delivered to coincide with system implementation. Risk Analysis
   and System Test and Evaluation shall be completed within 120 days of system implementation.

h. The Contractor shall prepare and maintain current contingency plans for all systems and networks.
   All plans shall be submitted to the CO for approval. Virus detection updates shall be installed within 2
   working days of receipt. Incident reports shall be initiated within 24 hours of occurrence.




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13.9     Help Desk

Requirement: Within 30 days of the contract start date, the Contractor shall provide to the CO for
approval an implementation plan for an in-house Network Help Desk. The Contractor shall implement the
plan within 10 days of approval. The Help Desk shall provide one focal point for network service requests,
scheduling of moves/adds/changes, order fulfillment, new installations, maintenance, and problem
resolution. The Contractor shall track, monitor and document all trouble calls from initial report to
resolution. The Contractor shall maintain a database of documented actions taken to correct problems.
The Contractor shall respond to trouble calls in order received or by designated priority assigned by the
CO. The Contractor shall provide monthly status reports of Help Desk operations to the CO. 60% of all
trouble calls shall be analyzed, diagnosed and resolved at initial contact, 25% resolved within 24 hours,
and 15% resolved by negotiated date. All calls shall be documented and tracked until resolved.
Documentation shall be provided to the CO upon request.

Standard: All trouble calls are resolved in a timely manner. All documentation is complete and accurate.


13.10    Training

Requirements:

a. The Contractor shall provide user PC hardware and software training for network operations and
   applications.

b. The Contractor shall provide training for all new or modified custom or commercial applications or
   systems at time of installation.

c.   The Contractor shall provide the CO recommendations on training methods and content of training.

d. The Contractor shall provide to the CO for approval developed outlines for all training and Training
   Evaluation Surveys.

e. The Contractor shall distribute Training Evaluation Surveys to all students.

f.   The Contractor shall collect, analyze and provide to the CO results of these evaluations.

Standard: Training is comprehensive and timely. Training well received by users.




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14.0    TECHNICAL SERVICES

14.1    General Information

Introduction: For the purposes of this Section in addition to Navy and NASA there may be occasional
support requirements for other local government tenants or partners. The CO will order this support on a
case-by-case basis.

The Navy and NASA at Wallops Island require proficient and technically competent administrative
services to support their mission, improve the processes, and strategic planning at all levels within the
organization. Professional support using computer software packages compatible with current NASA and
Navy standards and specialized computer programs is required. Certain work performed for this contract
may require daily communications and interface between Contractor and Government customers for the
purpose of technical clarification, technical assistance and general advice. To adequately perform this
work there is a general need for the Contractor to be familiar with and knowledgeable of the NASA and
Navy organizations and internal codes. Some of this work shall be of high priority and must be produced
on a rapid turnaround basis; other work may require frequent changes or continual updating. Technical
services in support of Navy and NASA requirements require appropriate security clearance and
procedures shall be in compliance with prescribed security regulations. Working hours shall normally be
from 0800 - 1630, Monday through Friday with the exception of federal holidays. Phone messages from
customers shall be responded to no later than 5 p.m. of the next working day after the message is
received. Property passes are required for the removal of government-owned equipment from and
returned to a Government facility.


14.2      Administrative Support         (Category 2 & 3)

Introduction: Overall administrative support of basic office tasks is warranted to ensure daily operations
run smoothly and are kept on schedule.

Requirement:

a   The Contractor shall, as requested, prioritized and within the time established by the CO, provide word
    processing, data entry, file management, schedule of events and management availability, document
    reproduction, office mail management, and visitor greeting and information services support. Support
    services required include scheduling, support process flow diagramming, processing personnel travel
    and training services, spreadsheets, digital presentations, serialization of correspondence, maintaining
    an electronic read file system, maintaining a military leave log and a Navy instruction database,
    receive, inventory, store and re-order office supplies. All correspondence and deliverables shall be
    electronically logged by date of receipt of the order, due date and completion date, and made
    available for status review at any time by authorized personnel. The Contractor shall support
    command-wide Network Centric and Network Centric Warfare activities.

b   The Contractor shall record, document electronically and make available for review by authorized
    personnel within 48 hours, minutes from Government planning and management meetings or
    conferences. The Contractor shall be familiar with the NASA and Navy Correspondence standards
    and shall draft official correspondence and memoranda in accordance with those NASA and Navy
    standards.

c   The Contractor shall transmit, receive and acknowledge electronic mail and messages on a
    continuous basis. The Contractor shall use LAN based computer networks interfacing with the World
    Wide Web Internet and similar networks to research and provide data and information through the use



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    of search engines. The Contractor shall consolidate search material and editing to integrate
    information into clear management documents or reports.

d   The Contractor shall follow Malcolm Baldrige National Quality Criteria for performance quality self-
    assessment as part of the quality control program. Included are data gathering from various sources
    such as verbal, interviews, databases, hard copies, charts, graphs, figures, tables and text to provide
    the source for reports and other documents; writing documents describing processes, their workings,
    requirements, measurements, and improvement cycles; maintaining a review process to examine
    processes for process improvement; conducting statistical and other analyses as required; providing
    for process improvement input from customers in the form of complaints, suggestions and positive
    feedback; and managing databases for data collection. The Contractor shall assist in the
    development, deployment, collection, and analysis of surveys. The Contractor shall assist in strategic
    planning cycles including on-site Quarterly reviews and off-site annual sessions. The Contractor shall
    examine and track strategic planning goals, strategies, and objectives and periodically report on
    progress. The Contractor shall assure that process improvement tracks the strategic plan.

e   The Contractor shall also provide facilitation (requires a trained facilitator) of TQL and other meetings
    within 48 hours of receiving a request by the CO.

f   The Contractor shall provide training for Malcolm Baldrige, Strategic Planning, Total Quality
    Leadership and Process Improvement.

g   The Contractor shall assist in the Naval Sea Systems Command Performance Inspection (CPI)
    preparation both for the mid-term follow-up and the full CPI.

h   The Contractor shall, as requested, prioritized and within the time established by the CO, write, plan,
    design, compose, layout, edit proof and prepare professional quality information products, both visuals
    and documents for print, electronic publication and presentation for public relations purposes.
    Graphics and layouts shall be in accordance with NASA and Navy Graphics standards listed in
    Appendix J. Directions may be from rough draft, brief notes, and/or oral instructions as well as from
    printed source material, photos, slides or electronic files.

Standard: All deliverables are completed in accordance with NASA and Navy standards, electronically
logged and completed on time. Zero instances of compromised classified material.


14.3      Audio Visual Services                   (Category 3)

Introduction: The Navy and NASA conduct meetings, conferences and ceremonies in which audiovisual
support is warranted. This support includes sound systems, video displays and links, TV connections,
equipment demonstrations, and audio and video taping, including the ordering and inventory maintenance
of expendable supplies. The objective is to provide trouble-free (no background noise or interruptions)
sound amplification for indoor and outdoor events, often in problematic locations such as airplane
hangars.

Requirement:

a   The Contractor shall within 60 days of the contract start date inventory and assess the condition of the
    audiovisual equipment owned by NASA and Navy. This inventory shall indicate the condition,
    usefulness and estimated value of this equipment, and recommendations for new equipment
    necessary to fulfil the requirements of the audio visual support requirements. This inventory shall be
    submitted to the CO for approval and a decision on what equipment shall be retained. Purchase of



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    new equipment shall be at the direction of the CO. The inventory shall be maintained up-to-date and
    validated and resubmitted to the CO no later than the anniversary date each year.

Standard: Inventory is complete and submitted on time.

b   See also Section 12 Telecommunications for teleconferencing requirements. The Audiovisual (A/V)
    operators shall, as required by the CO, transport, set up, operate and trouble-shoot A/V and television
    equipment and accessories including, but not limited to, microphones, amplifiers, speakers,
    projectors, broadcast cameras, video cameras, sound systems, and related equipment. The A/V
    operators shall be able to physically move objects weighing up to 50 lbs., to sit or stand for long
    periods. All A/V support requirements shall be electronically logged by date of receipt of the order, due
    date and completion date, and made available for status review at any time by authorized personnel.

Standard: Zero instances of compromised classified material.


14.4    Conference Services

Introduction: The Navy and NASA have a need for an off-site conference facility, equipped with basic
supporting materials and audiovisual equipment that shall be available exclusively to this NASA/Navy
contract as needed.

Requirement: The Contractor shall provide space for a 50 person off-site, all-purpose conference facility.
The conference facility shall be comfortable (heated/air-conditioned, well lighted, equipped with restroom
facilities, etc.) be equipped with adequate furnishings to include conference table, chairs, electronic white
boards, etc. as well as equipped with various materials in support of conferences (i.e. presentation boards,
easels, paper, pens, markers, etc). The Contractor shall coordinate and electronically publish an up-to-
date schedule for conference facility.

Standard: Room is available as scheduled. Materials/furnishings are adequate and heating/air
conditioning/lighting elements are within comfort zone.


14.5    Duplicating Services             (Category 2 - Navy)       (Category 3 – NASA)

Introduction: The Navy and NASA have a need for a state-of-the-art duplicating facility at Wallops
Island. The workload is not constant, but peaks must be met to support critical Wallops Island operations,
including requirements for work products to be produced outside the normal business hours stated above.
Some of this work shall be of high priority and must be produced on a rapid turnaround basis; other work
may require frequent changes or continual updating.

Requirement:

a   The Contractor shall on a continuous basis operate and trouble-shoot on-site state-of-the-art
    duplicating and binding equipment and accessories including, but not limited to, high-speed
    duplicators; high-speed digital duplicators; color copier; laminating, folding, trimming, and binding
    equipment. The Contractor shall order and maintain supplies of consumable materials needed to
    provide services and perform minor on-site equipment maintenance. The Contractor shall be able to
    manage the work flow to accommodate rush work during normal working hours, however, there may
    be occasional projects which shall require work to be done outside the normal business hours stated
    above. A Secret clearance is required.




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b   The Contractor shall maintain up-to-date specific measurement metrics (numbers of impressions,
    toner, paper usage, etc.) in an electronic and approved format that are available at all times for review
    by authorized personnel.

c   The Contractor shall provide quality work products that shall be complete and equal to the original
    copy provided by the customer. The Contractor shall show good judgment of whether an original is of
    reproducible quality and shall be able to remove lines, smudges, dirt marks, or anything not part of the
    original to attain a good reproducible copy. The Contractor shall produce work that is error-free.

d   The Contractor shall comply with all federal regulations as well as NASA and Navy policies and
    standards concerning printing, duplicating, and copy management. All duplicating support
    requirements shall be electronically logged by job description, date of receipt of the order, due date
    and completion date, and made available for status review at any time by authorized personnel.

e   Contractor shall save and store electronic files for reprint as requested. These files remain the
    property of the government.

Standard: All services are provided in accordance with NASA and Navy standards, electronically logged,
error-free and completed on time.


14.6    Graphics Services                 (Category 2)

Introduction: Graphics support is necessary to fulfill print and presentation requirements. Work
performed for this contract requires communications and interface with engineering and administrative
personnel for the purpose of technical clarification. Graphics products may include, but are not limited to,
digital image files, Web and hard copy images, layouts for brochures, booklets, handouts, posters, covers,
web pages and signs. The Contractor shall be required to create charts, graphs, and tabular art; flow
diagrams, symbols and logo art; technical and scientific illustrations and occasionally 2-D animation and
various multimedia products. Some of this work shall be of high priority and must be produced on a rapid
turnaround basis other work may require frequent changes or continual updating. Conventional printing
products must be purchased through specific agency organizations such as the Defense Printing Service
Office (DPSO) for the Navy and NASA Goddard printing office for NASA products.

Requirement:

a. The Contractor shall provide on a continuous basis, on-site design, layout and illustration, digital
   image manipulations and technical support for state-of-the-art hardware and software. The
   Contractor shall provide pre-production design and layout for customer review as well as planning and
   consultation work in the process of creating final product. The Contractor shall provide matting
   services for photographs, certificates, etc. All deliverables shall meet the customer's required date
   and quality standards. All graphics support requirements shall be electronically logged by job
   description, date of receipt of the order, due date and completion date, and made available for status
   review at any time by authorized personnel.

b. The Contractor shall maintain up-to-date specific productivity metrics (numbers of slides, brochures,
   images, etc.) in an electronic and approved format that are available at all times for review by
   authorized personnel.

Standard: All services are provided in accordance with NASA and Navy standards, electronically logged,
error-free and completed on time.




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14.7     Web Page and Intranet Administration Support

Introduction: Web page and intranet administration support is necessary to fulfill web page and intranet
graphics support

Requirement: The Contractor shall administer, design, layout and maintain an up-to-date web page in
accordance with prescribed Navy and NASA Standards.

Standard:



14.8     Mail Services

Introduction: The mailroom is the central area for Navy mail services. This area is the focal point for the
receipt or dispatch of mail, and for further Navy internal distribution to customer office locations or entry
into the United States Postal Service (USPS) mail system. Although fairly routine in nature, the services
provided under this annex are largely customer oriented and shall rely heavily on the Contractor's ability to
establish an efficient, courteous and quality customer pickup and delivery schedule which shall best serve
the customers. The USPS local area authority for the Navy is: Postmaster, Main St., Chincoteague, VA
23336.

Requirement:

a. The Contractor shall provide continuous and on-going rapid handling and accurate delivery of mail at
   the lowest cost available. Mail management operation shall be in full compliance with the local area
   USPS mail sorting and bagging requirements and the current official Department of Defense Mail
   Directives and USPS Mail Manuals.

b. Contractor personnel performing this work shall hold SECRET security clearances and shall handle
   and safely store all incoming and outgoing sensitive and classified material and special handling mail.

c.   The Contractor mailroom staff shall handle Registered Mail, Certified mail, Special Delivery, Special
     Handling, Insured mail, Return Receipts, Certificates of Mailing, Restricted Delivery, Express Mail,
     Federal Express Mail, etc.

d. The Contractor shall calibrate equipment scales when necessary and no less than once per year.

e. The Contractor's mailroom operation shall at no time jeopardize the integrity of the USPS system and
   shall ensure that the Navy and NASA's mission is protected at all times. The mailroom, mail, and
   meters shall be in the control of mailroom personnel at all times.

f.   The Contractor shall maintain accurate and appropriate reports and mail summaries and make them
     available for review by the CO at any time.

g. The Contractor shall be responsive to customers’ needs and exhibit a positive customer service
   attitude toward all persons at all times.

h. The Contractor shall ensure the daily delivery of all outgoing USPS mail is delivered to the Wallops
   Island Post Office in time to be processed for daily pick up by USPS.

Standard: All services are provided in accordance with USPS, NASA and Navy standards and
regulations, properly documented, and completed on time. Zero instances of Security non-compliance.



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14.9    Equipment Maintenance Services:                           (Category 3)

Requirement:

a. The Contractor shall trouble-shoot and repair Technical Services equipment and accessories required
   to perform this work.

b. The Contractor shall provide to the CO for approval cost and time estimate to repair all failed
   equipment and restores it to its required operating condition.

c.   The Contractor shall make the approved repairs within the approved time and cost estimate. Any
     equipment serviced shall be maintained in accordance with the Original Equipment Manufacturers’
     (OEM) technical specifications.

d. The Contractor shall be product-certified on those products for which the OEM provides certification.

e. The Contractor shall conduct preventative maintenance in accordance with the equipment
   manufacturer's recommendations.

Standard: Repairs are completed in accordance with the approved time and cost estimates. Maintenance
is performed in accordance with manufacturer's recommendations. All services are provided in
accordance with NASA and Navy standards, electronically logged, error-free and completed on time.




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15.0    LOGISTICS

15.1    General Information

Introduction: The Contractor shall provide logistics support to WFF including on-site and off-site
Government and contract tenant organizations. Additionally, the Contractor shall supply reimbursable
services to other NASA centers and other U. S. Government agencies when approved by the Contracting
Officer. In addition to NASA logistics operation, the Contractor shall provide logistics support to the Navy
at WFF.

The Contractor shall provide logistics support services to GSFC/WFF and Navy programs and projects.
These services include store stock warehouse operations, transportation, equipment management,
procurement, repair parts management, hazardous material management, and mail services.


15.2    Supply Support Operations           (AMMS – CAT 2) (SNAP, SALTS – CAT1)

Introduction: The Contractor shall operate the supply support systems at WFF that provide support to a
wide range of authorized customers. There will be two separate supply systems used at WFF, the NASA
system and the Navy system. Customers pay for ordered material through the use of funded requisitions.
The following functions are required to be accomplished: receiving, processing and reporting the status of
requisitions, backorder management, managing inventories and commodities, including a number of
specialized functions; research and cataloging; and procuring, storing material, issuing material, and
financial management and accounting. The systems shall be operated in accordance with all applicable
government regulations, policy documents, procedure issuances and formal instructions governing NASA,
GSFC, and Navy supply management operations.

For NASA at WFF the Advanced Material Management System (AMMS) shall be managed by the
Logistics Management Division’s (LMD) Goddard Logistics Service Contract (GLSC) at Greenbelt. The
following supply operations duties and responsibilities will rest with the GLSC at Greenbelt: purchasing,
JIT contract, inventory management, commodity control, carrier accounts, operation of automated supply
system, stock replenishment, and shelf-life management.

The Contractor shall be responsible for the following supply operation functions at WFF for NASA:
warehouse operation, processing of issues, processing of receipts, physical inventories (joint responsibility
with GLSC), customer service, coordinating of new stockage requests, and delivery of material. In
addition the Contractor shall be responsible for other purchases when the AMMS is not capable of
providing timely support (i.e. emergency requirements, blanket purchase agreements, etc.)

For Navy procedures, the customer inputs a request for material or services in the SNAP system or by
another approved form. The Contractor shall review the request for appropriate documentation, and
approved by the Navy for filling. The Contractor screens sources of supply and transmits approved
requisitions through SALTS or forwards open purchase requisitions to the Navy purchasing official. For
open purchase items, the Contractor locates sources and processes paperwork. The Contractor shall
monitor outstanding requisitions and procurements, processes invoices, tracks statistics, processes
receipts, and track shipments.




15.2.1 Requisition Processing




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Introduction: No NASA requisitions are processed at WFF. They are processed by the GLSC.
However, the Contractor will be required to fill and track requisitions filled at WFF. This does not include
requisitions made by the Navy. Navy requisition processing shall be accomplished utilizing Navy supplied
systems. These systems currently include Micro-Snap and SALTS. In the future Micro-Snap shall be
replaced by R-Supply.

Requirement:

a. The Contractor shall operate the Navy SALTS system. The Contractor shall process all Navy
   incoming messages and outgoing information, routing it to appropriate personnel. The Contractor
   shall screen all customer-submitted requests for accuracy in accordance with NAVSUP P-485, screen
   all requisitions for appropriate sources in accordance with NAVSUP P485, and monitor financial
   status.

b. The Contractor shall fill and track requisitions filled at WFF.

Standard: All traffic must be processed in a timely manner and accurately routed to appropriate
personnel.


15.2.1.1         Requisition Priorities and Mission Support

Requirement:

a. The Contractor shall provide a plan to the contracting officer outlining procedures for conducting
   business for mission critical operations outside of normal duty periods. This plan shall include a list
   containing points of contact and alternates to the contracting officer. This list shall be updated upon
   any changes. Issues shall be made in accordance with approved plan.

b. The Contractor shall process emergency requisitions, expedite requisitions, or upgrade priorities to
   meet requirements. Navy requisitions shall be processed using the Navy supply system in
   accordance with instructions provided in NAVSUP P-485 and the SNAP Desktop Users Guide.

Standard: Provide required emergency service in a timely manner.


15.2.1.2         Backorder Management

Requirement: For Navy, the Contractor shall develop, implement, and maintain a process for managing
backordered material. The backorder system shall include but not be limited to the following capabilities:
backorder establishment, status reporting and providing estimated delivery dates to the customer,
expediting, follow-up, and verify the validity of the open requirement with the customer. For requisitions,
the process for managing backordered material shall be in accordance with the NAVSUP P-485.

Standard: Backorder management conducted in accordance with Contractor provided work instructions
and NAVSUP P-485.



15.3       Inventory Management

Introduction: The Contractor shall be required to perform inventory management of bulk commodities
and office supplies designated by the Navy. This includes establishing and maintaining inventory records


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with identification data, on-hand quantity data, records of all due-ins and due outs, stock levels and
reorder points, demand history, location information, customer and information, sources of supply, cross
references, specialized controls required, and other data as necessary to manage the items. The
Contractor provided inventory management system shall also be required to process the financial and
accounting and management data to operate a customer funded requisitioning system.

Requirement: The Contractor shall:

a. Provide pertinent inventory information by creating automated inventory system open for customer
   review. The information shall be available within 1 workday of request with 99% accuracy of data.
   The Contractor shall add, delete, reviews, and adjust stock levels to meet requirements and increase
   efficiency and cost effectiveness.

b. The contractor shall prepare the Analysis of Inventories Report, NASA Form 1489, in accordance with
   the NASA Financial Management Manual 9351 and NPG 4100.1 (NASA Materials Inventory
   Management Manual).

Standard: Inventory management to be accomplished in accordance with policy, regulation, and
budgetary guidance provided. Information will be provided in a timely manner.


15.3.1 Physical Inventories

Introduction: Physical inventories are necessary to comply with NASA and Navy regulations, ensure the
inventory records accurately reflect on hand quantities, and to ensure the integrity of the inventory records.
Physical inventories shall be of two types, sample and complete. Complete inventories shall be conducted
utilizing complete lot or cycle count method.

Requirement: The Contractor shall:

a. Conduct physical inventories of materials in accordance with NPG 4100.1, NAVSUPINST 4440.185,
   work instructions, and policy provided by the LMD and Navy.

b. Submit an annual inventory plan for government approval to the contracting officer.



Standard: All inventories must be conducted in accordance with Contractor provided schedule.
Inventories must meet accuracy requirements listed in NPG 4100.1 and NAVSUPINST 4440.185.


15.3.2 Shelf-Life Management

Requirement: The Contractor shall:

a. As a part of the annual inventory plan for the Navy include a separate shelf-life management plan.
   The plan shall address monitoring of material for serviceability upon use, shipment time, and stockage
   requirements at remote sites.

b. Implement the Contractor provided shelf-life management plan to ensure no material is lost due to
   expired shelf life.

Standard: All shelf life items issued will have acceptable expiration dates.


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15.4     Hazardous Material Management         (HSMS, HMIS – CAT 1)

Introduction: NASA requires the Contractor to store HAZMAT in a single government provided storage
facility. Inventory requirements are covered in Physical Inventory and Vendor and Government Owned
Compressed Gas Cylinders and Containers.

The Navy maintains two primary HAZMAT storage areas, with various satellite lockers. HAZMAT
management is accomplished using the HSMS and HMIS provided systems. Requisition processing and
physical inventories are covered in previous sections. Authorized users will be designated through a
screening process, and issues will be made only to authorized users. Used HAZMAT will be turned over
to the Contractor under the environmental section. Complete compliance with federal, state, local, NASA,
and Navy regulations in the management of all HAZMAT is required.

Requirement: The Contractor shall:

a. Provide life cycle management of hazardous materials, from submission of requirements to ordering,
   storage, issue, turn-in of excess, and process for disposal in accordance with OPNAV Instructions
   5100.19C and 5100.23D.

b. Submit orders for, receive, issue, store, and transfer HAZMAT. Ensure adequate quantities of
   HAZMAT are available at all times without creating excess requiring disposal.

c.   Database management - Maintain the database for Navy provided automated HAZMAT management
     systems. The Contractor shall ensure the database accurately reflects all data required for the
     accurate management of HAZMAT, as reviewed by the HAZMAT coordinator.

d. Maintain a database of MSDS's - Ensure all required MSDS's are maintained in the proper facilities as
   required by OPNAV Instructions 5100.19C and 5100.23D. The Contractor shall ensure all MSDS
   stations have all required MSDS’s as inspected periodically by the HAZMAT coordinator.

e. Limitations - Respond to HAZMAT spills in accordance with the emergency response section.

f.   Meet the requirements under the shelf life section.

Standard: Provide HAZMAT in a timely manner with proper documentation. All HAZMAT items issued
will have acceptable expiration dates.


15.5     Vendor-owned Containers and Government-owned Compressed Gas Cylinders and
         Containers

Requirement: The Contractor shall:

a. Track vendor-owned cylinders from the time of receipt to the time of return to the vendor. The
   Contractor shall track Government-owned cylinders from the time of receipt to the time of deletion
   from inventory.

b. Ensure that all leased and owned cylinders are periodically tested for safety in accordance with Code
   of Federal Regulations (CFR) 49 178.35.

c.   Conduct a physical inventory of all cylinders once every three years in accordance with NPG 4100.1



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Standard: Container inventories and test conducted in accordance with established time frames.
Documentation available on container location.


15.6     Research and Cataloging

Introduction: The Contractor shall be required to provide primary research and cataloging capability for
the Navy at WFF.

     (a) Identify, establish and maintain, in accordance with Department of Defense (DOD), and federal
         regulations, Military or Federal Specifications and Standards, catalog data, including: sources of
         supply for all items requisitioned and all items for which the Contractor is requested to provide
         research and cataloging support; interchangeability, substitutability, and next higher or lower
         assembly and those items which qualify as controlled property.

     (b) Screen to determine whether or not an item of supply or equipment has been assigned a National
         Stock Number (NSN), and assigning local stock numbers (LSNs) as required.

     (c) Provide to authorized customers technical and cataloging support.

Requirement: The Contractor shall

a. Identify, establish, and maintain sources of supply for all items requisitioned or items for which
   research and cataloging support is requested.

b. Screen via General Services Administration (GSA) or the Defense Logistics Services Center (DLSC)
   to determine assignment of National Stock Numbers (NSN).

c.   Provide customers technical and cataloging support.

d. Maintain a reference library for WICC use of catalogs, manuals, Military and Federal Specifications
   and Standards, and DLSC publications.

Standard: Work shall be performed in accordance with DOD, federal regulations, and Military or Federal
Specifications and Standards. Provide support in a timely manner.


15.7     Purchasing and Acquisition

Introduction: The Contractor shall be required to establish and maintain a purchasing system to support
procurement of materials and services not obtained via AMMS for NASA. This system must be capable of
incorporating general and special provisions, including but not limited to: requisitions requiring prior
customer approval, vendor estimated delivery dates, competitive bids, quality assurance requirements,
such as special soldering clauses, warranty negotiations, expediting, blanket purchase orders, vendor
ratings, quantity price breaks, shipments directly to the customer, and high dollar subcontracts for both
common and unique items. The Contractor must have in place a system to support short-deadline
commercial procurements required by customers.

Requirement: The Contractor shall:

a. Screen open purchase requests for accuracy and documentation. The Contractor shall provide
   sources of supply and maintain various documents, logs, and files. (For Navy)



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b. Make maximum use of government (e.g. DOD, GSA) supply sources when material is available from
   those sources, except when doing so shall prevent meeting specified priorities or delivery deadlines,
   or when non-government sources provide material of equal or better quality at equivalent prices. (For
   Navy)

c.   Establish and maintain a purchasing system to support NASA emergency purchase operations.

d. Ensure all open purchase requests are properly filled out and submitted to the government buyer in
   accordance with the FAR, DFAR, and NAVSUP regulations.

e. Maintain open purchase logs, documents, and files.

f.   Locate sources of supply for open purchase requests and provide these to the government buyer for
     purchase.

Standard: Provide emergency purchases in a timely manner. File documents accurately and in a timely
manner. Ensure accurate purchase requests and sources of supply are provided to the government buyer
in a timely manner.


15.7.1 Developing Procurements and Validating Requirements

Requirement: For NASA, the Contractor shall develop procurement packages to support specific
commercial procurements. Validate requirements with requisition originator, and ensure the development
and submission of special technical justifications.

Standard: Provide accurate and timely development of purchase orders.


15.7.2 Validation and Award of Purchase Orders, Blanket Purchase Orders, and Subcontracts

Requirement: For NASA, the Contractor shall develop and implement a comprehensive set of
procedures covering all phases of the purchasing process and shall ensure integrity, efficiency and
protection of the government's resources in all purchasing actions. The Government shall approve
procedures. Required reviews of certain types of purchases or subcontracts by the Contracting Officer or
other Government representative shall be accommodated.

Standard: Procedures covering the purchase process shall be in accordance with NASA regulations and
provided in a timely manner.


15.7.3 Competitive Bidding and Price Negotiation

Requirement: The Contractor shall develop and maintain a system for obtaining competitive bids and
price breaks, establishing proper controls of premium charges, and otherwise negotiating the most cost-
effective procurements.

Standard: Provide procurements in a timely and cost effective manner.


15.7.4 Expediting Follow-up and Status Reporting



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Requirement: The Contractor shall develop and implement a plan and procedures for follow-up,
expediting and status reporting of purchased materials, repairs, and services to ensure vendor service
performance and delivery according to purchase agreements and customer needs.

Standard: Provide status and follow-ups in a timely manner.


15.7.5 Service Subcontracts

Requirement: The Contractor shall establish and manage contracts for services such as leased
warehouses, warehousing, training, equipment, materials handling equipment, and documentation
preparation.

Standard: Provide services in a timely manner.


15.8    Receiving     (RITS – CAT 2)

Introduction: A central receiving facility is operated at NASA WF. All materials ordered for delivery are
received through this facility except: compressed gases delivered directly to an on-site or off-site cylinder
or container; direct deliveries where specified in a contract; non-Government property entering WFF for
test and evaluation; and Class 1.1 and Class 1.3 explosives that shall be delivered directly to the NSROC
Contractor in Building M-15.

Navy materials are received separate from NASA material in Building R-30.

The Government provided Receipt, Inspection, and Test System (RITS) shall be utilized to process NASA
items falling under the scope of ISO 9001. This system provides direction to the initial receipt and
inspection and also acts as a means of tracking vendor performance.


15.8.1 Receipt of Non-Government Purchased Items

Requirement: The Contractor shall:

a. Inspect for initial acceptance, the quantity and condition of all property received; ensure that all
   incoming material being processed for stock, or to satisfy customer demands, is properly documented
   and correct as to quantity, quality, and identification, and is staged for delivery or warehousing.

b. For NASA, items shall be processed within 4 workdays of receipt.

c.   Ensure items requiring property tags are tagged before delivery. NASA received items are tagged in
     accordance with NPG 4200.1 within 4 workdays of receipt. Navy received items are tagged in
     accordance with local instructions.

d. Initiate required follow-up with vendors on materials received with discrepancies.

e. Ensure hazardous materials are properly handled and Material Safety Data Sheets (MSDS) are
   attached.

Standard: All receipts are processed accurately and in a timely manner. Hazardous materials are
handled according to work instructions and MSDS.


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15.8.2 Receipt of Government Procured Items           (NEMS – CAT 1) (CHIRPS – CAT 2)

Requirement: The Contractor shall

a    Receive materials ordered through the government procurement process. For NASA, the receipt
     process shall include: ensuring all incoming material is properly documented and correct as to
     quantity, quality, and identification; tag equipment; prepare necessary NASA Equipment Management
     System load sheets; for receipt of ADP equipment perform data entry into the Computer Hardware
     Inventory Processing System (CHIRPS); affix NASA Form 1517 to each piece of non-controlled
     equipment; prepare receiving documentation; obtain Government acceptance; resolve discrepancies;
     and distribute documentation. For the Navy, the receipt process shall include: ensuring all incoming
     material is properly documented and correct as to quantity, quality, and identification; tag equipment;
     prepare receiving documentation; obtain Government acceptance; resolve discrepancies; and
     distribute documentation.

b    For NASA, ensure receipt process is accomplished within 4 workdays of delivery to the WFF receiving
     dock. Tagging shall be accomplished in accordance with NPG 4200.1. Navy receipts shall be
     accomplished in accordance with NAVSUP P-485.

c    For NASA, express receipts shall be processed within 8 hours of receipt at the WFF receiving dock.

d    For NASA, utilize Receipt, Inspection, and Test (RITS) for receipt of all items associated with ISO
     9001 related activities in accordance with GPG 4520.2 and work instruction 230-WI-4520.2

Standard: Process receipts accurately and in a timely manner.


15.9 Warehousing

Introduction: The warehousing function involves a variety of materials, including supply inventories,
hazardous materials, and security-sensitive items. Warehousing tasks are performed in support of supply
operations which include, but are not limited to: warehousing or stowing of replenishment orders, pulling
customers orders from stock, staging material for delivery, and ensuring accurate location records for
stored items.

Requirement: The Contractor shall:

a. Revise and maintain a locator system for each assigned warehouse or inventory that accurately
   reflects the location(s) of equipment or materials stored; ensure most effective use of net warehouse
   space, including recommending major changes, additions or enhancements for the LMD and Navy
   approval.

b. Ensure material and equipment are stored in the proper physical environment to guard against
   damage or deterioration.

c.   Ensure required material handling equipment is maintained and available.

Standard: Store material in accordance with locator system and in a timely manner.


15.10 Transportation     (ExtraFleet 2000 – CAT 2, DAFIS – CAT 2, GASBOY – CAT 2)



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Introduction: Several functions are performed under the scope of Transportation, which include but are
not limited to garage operations, dispatch operations, shuttle bus service, room set-ups, and material
delivery.

15.10.1          Garage Operations

Introduction: A complete repair and maintenance garage facility will be provided by the Government at
WFF to conduct repair and maintenance services for all GSFC and Navy vehicles and equipment and also
Contractor vehicles and equipment used in support of the WICC .


15.10.1.1        Preventive Maintenance

Requirement: The Contractor shall:

a. Provide a preventive maintenance schedule for all NASA and Navy vehicles and equipment for
   government approval to the contracting officer within 30 days of contract start. The Contractor shall
   provide supplements to this schedule as changes occur due to additions or deletions of vehicles or
   equipment.

b. Ensure vehicles receive oil changes every 5,000 miles or once per year which ever occurs first.
   Equipment oil changes shall be conducted at manufacturer recommended intervals.

c.   Ensure all preventive maintenance (excluding oil change intervals) is conducted in accordance with
     manufacturer recommendations.

d. Ensure all labor and material costs are separated by individual vehicle or equipment license tag
   number or NASA property number and maintained in the government provided automated vehicle
   management system, ExtraFleet 2000.

Standard: Preventive maintenance activities accomplished in a timely manner, and properly documented.


15.10.1.2        Winterization

Requirement: The Contractor shall perform winterizations on all government owned vehicles and
equipment prior to November 1 of each year. The Contractor shall maintain all costs associated with
winterizations in ExtraFleet 2000.

Standard: Work accomplished in a timely manner and properly documented.


15.10.1.3        Repairs

Introduction: Work in this area includes but is not limited to repair of engine assemblies (gasoline and
diesel), drive trains, fuel systems, suspension systems, emission systems, electrical systems, and brake
systems. In addition the Government owns various types of special purpose industrial equipment in
addition to general purpose vehicles. This equipment includes but is not limited to farm tractors, trailers,
mobile cranes, earth moving equipment, forklifts (gasoline/diesel/electric/propane), auxiliary power
generators, air compressors and fire trucks.

Requirement: The Contractor shall


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a. Complete repairs within industry standards documented in the Parts and Time Guide, published by
   Chilton or Motor Manuals and document the actual time and materials entered into the Government
   provided automated vehicle management system (ExtraFleet 2000).

b. Arrange for commercial repair services when repair requirements are beyond WFF in-house
   capability.

c.   Obtain approval from NASA or the Navy for any repairs estimated to exceed $500.

d. Provide towing for vehicles within 10 miles of WFF. Towing services exceeding 10 miles or services
   beyond the Contractor’s capability shall be accomplished via commercial means or as specified the
   LMD.

e. Track costs associated with maintenance of Government vehicles and equipment (in-house repairs
   and commercial) via data entry into the Government provided automated vehicle management system
   (ExtraFleet 2000).

f.   Provide emergency generator repair services during project operations.

Standard: Accomplishes maintenance in a timely manner, and properly documented.


15.10.1.4        Automotive Stockroom

Introduction: Items stocked in the automotive stock room generally are comprised of items receiving
high frequency of usage such as filters, belts, fuses, etc. High value items such as tires and slow moving
inventory are procured as needed.

Requirement: The Contractor shall:

a. Perform an annual inventory in accordance with NPG 4100.1 of the automotive stockroom and report
   the results and subsequent reconciliation, as well as any inventory adjustments to the LMD.

b. Ensure all inventory transactions are recorded in the automated vehicle management system
   Extrafleet 2000.

c.   Perform inventory and report it to the LMD by October 31 of each year.

Standard: Provide inventory reports in a timely manner.


15.10.2          Dispatch Operations

Introduction: Dispatch operations at WFF include but are not limited to the scheduling and dispatch of
motor pool vehicles; scheduling and dispatch of shuttle bus; dispatch of vehicles, personnel and
equipment to perform pick-up and delivery of material. All scheduling and dispatch are accomplished
utilizing an automated dispatch system provided by the Government. In addition to scheduling/dispatching
this area also monitors fuel deliveries and dispensing and ensures the Gasboy Fuel Dispensing System is
operational, and ensures vehicles are fueled and clean.

The Government will provide automated transportation systems at WFF. These systems include, but are
not limited to, Gasboy Fleetkey System, the Dispatch/Automated Fleet Information System (DAFIS), and



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ExtraFleet 2000.


15.10.2.1        Motor Pool Operations

Requirement: The Contractor shall:

a. Ensure that all operators have a valid driver’s permit for the type of vehicle to be operated, and issued
   for the area in which the employee is principally employed or in which the employee lives in
   accordance with FPMR 101-38.3.

b. Ensure all travelers whose destinations exceed 50 miles have valid travel orders and are issued the
   current U.S. Government credit card for the vehicle they are utilizing.

c.   Refuel and remove trash from all motor pool vehicles upon return from travel. In addition the
     Contractor shall schedule all motor pool vehicles to be washed on a regular basis.

d. Inspect each motor pool vehicle monthly for flashlight, flares, and emergency equipment.

e. Receive vehicle reservation requests from customers, enter request into the DAFIS vehicle
   reservation system and dispatch as required.

Standard: Perform motor pool operations in a timely manner.


15.10.2.2        Scheduled Runs

Introduction: Scheduled runs include daily scheduled deliveries from store stock, central receiving, and
other scheduled pick-up and delivery activities within a 50 mile radius of WFF.

Requirement: The Contractor shall establish a delivery schedule for pick-up and delivery services. Store
stock materials and supplies and small purchase receipts shall be delivered no later than 2 workdays from
the time the items are placed on the staging line.

Standard: Deliveries are performed in a timely manner.



15.10.2.3        Call-Ins

Requirement: The Contractor shall:

a. Dispatch appropriate vehicles, personnel, and equipment to perform pick-up and delivery services.
   These services shall be performed within a 50-mile radius of WFF.

b. Accomplish routine pick-up and delivery services for WFF within 5 workdays of receipt of service call.

c.   Utilize the government provided automated system (DAFIS) to record these requests

d. Perform emergency pick-up and delivery services for WFF.

Standard: Provide services in a timely manner.



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15.10.2.4       Shuttle Bus Operations

Introduction: Shuttle bus services are provided to support WFF customer requirements. These services
mainly consist of shuttle service in support of the NASA-8 administrative aircraft, Management Education
Center (MEC) programs, the Public Affairs Office (PAO), and the Equal Employment Offices (EEO).

Scheduled shuttle runs consist primarily of daily NASA-8 support; while unscheduled runs are mainly in
support of the MEC.

Requirement: The Contractor shall:

a. Provide scheduled shuttle bus support for the NASA-8 administrative aircraft in accordance with the
   schedule provided by the Aircraft Programs Branch.

b. Provide unscheduled (non-routine) shuttle bus support as requested.

Standard: Provide timely shuttle bus service.


15.10.2.5       Set-Ups

Requirement: The Contractor shall coordinate, arrange for, and set-up conference rooms, classrooms,
and auditoriums (chairs, tables, exhibits, etc.), in support of meetings, symposia, conferences and
assemblies in accordance with customer requirements.

Standard: Provide timely set-ups.


15.10.2.5.1     Office Move Coordination

Introduction: The Contractor shall arrange for all on and near site office and lab moves. The LMD will
advise selection of the prime and backup commercial sources to be used for office moves. Funding to
pay the commercial source of the move is provided by the move requestor. Government or Commercial
Bills of Lading will be initiated by the GLSC Traffic Management section at WFF to accomplish moves.

Requirement: The Contractor shall:

a. Provide move coordination services for Wallops personnel including, but not limited to, determining
   move requirements such as size, cost, and timeframe; performing walk-throughs of current and
   proposed sites; determining any special requirements ( e.g., computer moves, mods and rehabs, or
   carpeting); coordinating any special packing or special handling requirements; assisting customers in
   completing necessary paperwork, floor plans, and move schedules; working with other service
   organizations to coordinate ancillary services to ensure necessary schedules are met.

b. Assist customers in preparing for moves, including ordering supplies, inspecting material to ensure it
   is properly packed, secured, and clearly labeled; establishing a move coding system; developing
   schematics to define where material is to be relocated; ensuring all activities are completed by the
   move date, and arranging with security for the movers to get on the Facility.

c.   Monitor the move contractor’s activities during the move and perform post-move walk-throughs with
     the customers.



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d. Arrange and coordinate for the services of the moving company provided by the LMD.

Standard: Ensure customer requirements for office moves are accomplished in a timely and accurate
manner, and associated charges are legitimate.


15.10.3           Administration

Requirement: The Contractor shall be required to maintain complete files on vehicles and equipment
containing such information as: tag numbers, NASA property numbers, receipt and inspection reports,
certificate of origin, warranties, maintenance repair orders, accident reports and repair costs. The
Contractor shall be expected to fully utilize the Government provided automated transportation systems
(ExtraFleet 2000, Gasboy Fleetkey System, DAFIS) to accomplish administrative tasks. Much of the data
collected by the Contractor shall be required for use in Motor Vehicle Utilization Reviews (MVUR).


15.10.3.1         Reports

Requirement: Reports shall be provided in accordance with the following schedule:

     -    Vehicle Operations and Maintenance Report                            Monthly
     -    ExtraFleet 2000 reports                                              Monthly
     -    Congressional Agency Report of Vehicle Data                          July 31/yearly
     -    Agency Report of Vehicle Data                                        November 15/yearly

Standard: Provide accurate reports in a timely manner.


15.10.3.2         Credit Cards

Requirement: The Contractor shall:

a. Issue and maintain a U.S. Government credit card for all GSFC-owned vehicles at WFF in
   accordance with FPMR 101-26.502 and 101-39.8

b. Enter credit card purchases into ExtraFleet 2000 when billing information is received.

c.   Shall maintain a record of all expired, lost, stolen, or excess vehicle credit cards. All lost or stolen
     credit cards shall be reported immediately to the LMD.

Standard: Provide timely issue, documentation, and notification of credit card activity.


15.10.3.3         License Plates

Requirement: The Contractor shall issue, control, and maintain official U.S. Government license plates
for GSFC-owned vehicles at WFF in accordance with FPMR 101-38.202. License tags removed from
vehicles no longer in service shall be destroyed and a record maintained. Lost or stolen tags shall be
immediately reported to the LMD.

Standard: Issue, control, and maintain license plates in a timely and accurate manner.




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15.10.3.4        Vehicle Identification and De-Identification

Requirement: The Contractor shall:

a. Apply a U.S. Government license tag, NASA Equipment Management System (NEMS) tag, and
   appropriate operating logos to Government vehicles and equipment as directed by the LMD.

b. Maintain a record of and ensure that all agency identification is completely removed prior to disposal
   of vehicle/equipment and that the Government license tags and credit card are destroyed.

Standard: Provide service and records in a timely and accurate manner.


15.10.3.5        Keys

Requirement: The Contractor shall:

a. Order, maintain, secure, and issue vehicle/equipment keys.

b. Order, maintain, secure, encode, and issue Gasboy Fleetkey System keys.

c.   Provide a list of Gasboy encoded keys on request.

Standard: Order, encode, issue, and secure keys in a timely and accurate manner.


15.10.3.6        Fuel

Requirement: The Contractor shall:

a. Monitor all bulk fuel deliveries to report any spills or leaks.

b. Check the gas tank monitoring system to ensure the inventory is accurate. System shall be checked
   weekly.

c.   Verify accuracy of the automated gas monitoring system by comparing daily tank stickage to inventory
     database.

d. Deliver gasoline and diesel fuel to vehicles/equipment. Deliveries shall be made to locations on
   Wallops Island according to established schedule or as required; deliveries for project support or
   emergency operations shall be made as directed.

Standard: Accurately report any spills or leaks. Accurately verify the tank monitoring system. Provide
accurate and timely tank stickage. Provide timely fuel deliveries in accordance with safety procedures.


15.10.3.7        Accident Reports

Requirement: The Contractor shall:

a. Inform the user of accident reporting procedures when issuing Government vehicles.

b. Collect from the user and provide to the Government the following forms Standard Form 91 (Motor


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     Vehicle Accident Report), Standard Form 94 (Statement of Witness) if applicable, and GSFC Form
     23-14A (GSFC Motor Vehicle Accident Report).

Standard: Provide accurate and timely accident reports.


15.11      Equipment Management Support Services            (NPDMS – CAT 1)

Introduction: The Contractor shall be required to provide support at WFF to control and manage
equipment, to include utilizing government provided computer systems to track and maintain government-
owned and leased property, and Contractor-held property. Property custodians shall be provided by the
contractor to ensure control of government equipment utilized by both Government and contract personnel
in association with this contract. The Contractor shall be involved in all facets of property control, including
identifying and tagging equipment and conducting inventories.

For NASA, the Contractor shall be required to interface with the GLSC Contractor on some equipment
management functions. The GLSC Contractor shall provide the following support:

     (a)   Management of the NASA Property Disposal Management System (NPDMS)
     (b)   Material reutilization
     (c)   GSA reporting
     (d)   Federal/NASA screening process
     (e)   Stevenson-Wydler Act
     (f)   Conduct Sales
     (g)   Processing transfers
     (h)   Inventory scheduling

The Contractor shall be responsible for the following:

     (a)   Customer interface
     (b)   Excess pick-up and labeling
     (c)   Paperwork coordination
     (d)   Warehousing
     (e)   Sales assistance
     (f)   Inventory assistance


15.11.1           Equipment Control

15.11.1.1         Tagging

Requirement: The Contractor shall:

a. Tag and document controlled, non-controlled, and leased equipment at WFF. Equipment must be
   tagged within 4 workdays from receipt of source document, telephone call, or actual equipment. Data
   on source document must match equipment description.

b. Maintain the required equipment control number registration, account for all tags received for use, and
   prepare the initial automated equipment account.

c.   Maintain 98% accountability of equipment tags issued to the Contractor by the government.

Standard: Accurately tags all equipment in a timely manner. Accurately report equipment tag inventory.



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15.11.1.2        NASA Equipment Management System (NEMS) and Computer Hardware Inventory
                 and Repair Processing System (CHIRPS)

Requirement: The Contractor shall input the appropriate transactions into NEMS and CHIRPS and
prepare all documentation for microfiching.

Standard: All inputs into the NEMS and CHIRPS shall be accurately keyed within 4 workdays from
receipt of documentation.


15.11.1.3        Physical Inventory

Requirement: The Contractor shall:

a. Schedule, conduct, reconcile, and report triennial inventories of controlled personal property and
   annual sensitive item inventories at WFF using government supplied optical scanners,
   microcomputers, and a government approved inventory module.

b. For NASA, inventories shall be conducted in accordance with NHB 4200.1. The Scanning and
   Summary Letter shall be completed and forwarded to the Supply and Equipment Management Officer
   (SEMO) within 30 calendar days from the time the account is opened, and the inventories conducted
   in accordance with the government approved schedule.

c.   For Navy, all controlled material shall be inventoried annually, on a cycle basis.

Standard: Provide accurate inventories in a timely manner.


15.11.1.4 Contractor-Held Property

Requirement: For NASA the Contractor shall have an approved property control procedures and comply
with FAR and NASA FAR Supplement regulations.

Standard: Ensure timely submission of the property control procedures for approval.


15.11.2          Excess Program

Introduction: The Contractor shall be required to support various aspects of the NASA/GSFC and Navy
excess property process at WFF. The Contractor shall be required to perform various duties relating to
the daily operation of excess property processing including the following: excess property labeling, excess
pick-up, warehousing, physical inventories, disk cleaning and on-site sales assistance (NASA only).

The actual screening process and on-site sale for NASA shall be accomplished via the Goddard Logistics
Service Contract and LMD civil service employees at Greenbelt. Navy screening and sales shall be
accomplished via the Defense Reutilization and Marketing Office and other DOD organizations.


15.11.2.1        Labeling Excess Property




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Requirement: The Contractor shall affix labels to items of excess equipment, materials, and supplies.
Labels shall be affixed to excess items within 3 days of receipt.

Standard: Provide labeling services in a timely and accurate manner.


15.11.2.2        Pick-up of Excess Property at WFF

Requirement: The Contractor shall pick-up excess material for delivery to the excess warehouse.
Excess material shall be picked-up within 2 days after excess labels have been applied.

Standard: Provide pick-up service in a timely manner.


15.11.2.3        Warehousing

Requirement: The Contractor shall:

a. Receive, inspect, and locate incoming excess equipment, materials and supplies, including equipment
   containing hazardous material.

b. Incoming material shall be processed within 2 days of receipt in warehouse area.

c.   The Contractor shall ensure equipment and material is stored in proper physical environment to guard
     against damage or deterioration in accordance with customer direction, hazardous material
     regulations, and direction of the LMD.

Standard: Process receipts in a timely and accurate manner.


15.11.2.4        Locator System

Requirement: The Contractor shall:

a. For NASA, establish and maintain a warehouse locator system; file source documents by case
   number.

b. Initiate survey actions on lost, damaged or destroyed excess property and materials. Surveys shall be
   provided within 10 days of discovery

Standard: Provide accurate storage of material in a timely manner. Provide timely and accurate reports
of survey.


15.11.2.5        Reutilization

Requirement: The Contractor shall:

a. For NASA, assist in the coordination of redistribution of excess material through pickup, delivery,
   scheduling, and making arrangements for packing and crating as appropriate.

b. For NASA, provide escort service to excess material screeners.



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Standard: Provide timely reutilization assistance.


15.11.2.6       On-site Sales

Introduction: For NASA, actual sales process shall be accomplished via GLSC and the LMD. The Navy
does not conduct excess property sales in this location.

Requirement: The Contractor shall:

a. Segregate, lot, tag, and display property for inspection and on-site sale to the public sector.

b. Schedule material pickup of sold material with the successful bidder.

Standard: The Contractor shall provide timely and accurate on-site sales assistance.


15.11.2.7       Excess Property Physical Inventory

Requirement: The Contractor shall:

a. For NASA, conduct a wall-to-wall inventory of all excess property and material located in the excess
   warehouse and outside storage lot. Inventory shall be conducted every 2 years or as directed by the
   LMD.

b. For NASA, provide a plan and schedule for conducting the inventory to the LMD 30 days prior to
   inventory start date.

c.   For NASA, review over-aged cases and provide findings to the LMD on a quarterly basis.

Standard: Conduct inventories in a timely and accurate manner. Provide inventory plan in a timely
manner. Conduct reviews in a timely manner.


15.11.2.8       Disk Cleaning

Requirement: The Contractor shall:

a. Provide services to ensure the hard drives of all government owned computers are cleared of data
   and software. If hard drive can not be cleaned the Contractor shall remove and destroy. This action
   shall be accomplished on all government computer systems prior to disposal via internal redistribution
   federal transfers, donation, or sale.

b. Install an operating system (presently a version of Windows) and test the system.

Standard: Provide these services in a timely manner.


15.11.2.9       Executive Order 12999

Requirement: The Contractor shall support the LMD in meeting the requirements of Executive Order
12999 by performing the following activities for all government desktop computers donated to educational
activities:


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     (a)   Clearing all data and software from hard drive
     (b)   Installing an operating system (presently a version of Windows) as designated by the government
     (c)   Testing the system for Year 2000 compliance
     (d)   Identifying system configuration information (e.g. type of processor and amount of RAM)

Standard: Provide support in a timely and accurate manner.


15.11.3           Inactive/Active Equipment Storage            (SIMS – CAT 2)

Introduction: The Contractor will support the LMD in operation of the Active/Inactive Equipment Storage
Program at WFF. At WFF on-site storage facilities are available for technical and scientific equipment,
traveling exhibits, materials, and other property. The NASA storage facilities at WFF currently are not
climate controlled. The contractor will procure commercially-leased warehouse space on behalf of NASA
for NASA equipment and material requiring special storage conditions. The Contractor will charge back
all costs for the leased space to NASA. Equipment storage includes, but is not limited to, the following
activities: initiating and processing storage and storage return requests; receiving material into storage;
rewarehousing existing items in storage; transporting storage items between warehouses; initiating and
processing storage withdrawal and transfer requests; coordinating withdrawal of material out of storage;
processing yearly recertifications; routinely inspecting stored material and the storage facilities; assisting

in facilities inspections and initiating repair orders; conducting inventories; and providing data entry and
assistance in maintaining the government-provided databases.

For NASA, the Contractor shall provide physical and tracking data on material in the Active/Inactive
Equipment Storage Program by utilizing the government-provided Storage Information Management
System (SIMS). Because flight hardware and/or ground support equipment is stored under this program,
ISO 9001 requirements and procedures must be followed.


Requirement: The Contractor shall:

a. For NASA, enter data into the SIMS database in accordance with SIMS Standard Operating
   Procedures.

b. Warehouse material received for storage. Material shall be stored within 3 days of receipt.

c.   Conduct a wall-to-wall inventory of stored material at WFF. The biennial inventory is required by the
     last week of January on the scheduled year.

Standard: Enter data accurately and in a timely manner. Store material accurately and in a timely
manner. Conduct inventories accurately and in a timely manner.


15.12       Administrative Support Services

15.12.1       Mail Services Center (MSC)

Introduction: The operation of the MSC at WFF involves the processing and delivery of incoming mail,
outgoing mail, labeled distributions, and special mail services. The MSC is operated in accordance with
U.S. Postal Regulations.




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Requirement: The Contractor shall:

a. Process and sort incoming mail and deliver to WFF buildings down to the lowest organizational level
   twice daily.

b. Sort mail marked as urgent while on the mail delivery vehicle and deliver on the next scheduled run.

c.   Research incorrectly addressed priority, interoffice, and prompt mail within 2 work days, first class
     mail within 3 workdays, and all others within 4 workdays.

d. Accurately prepare/process labeled distributions within 3 workdays of receipt unless a longer time
   frame is negotiated with the project initiator.

e. Properly sort and meter outgoing mail.

f.   comply with the prescribed laws and regulations governing international mail.

g. Screen all outgoing international mail against the list of countries that are subject to special policy and
   procedures per the GSFC International Coordinator’s Office, Code 100. The Contractor shall return
   any outgoing mail addressed to a country appearing on the list to the sender along with a form letter
   approved by the LMD directing the sender to the GSFC International Coordinator’s Office for approval.

Standard: Process mail and label distributions accurately and in a timely manner.


15.12.2          Systems Analysis

Introduction: Provide support to management in the gathering and analysis of logistical data in order to
improve supply processes, predict and avoid logistics problems, and justify recommendations to higher
authority. Use references listed below and current industry practices to generate recommendations.


15.12.3          Data Collection

Requirement: The Contractor shall collect data in various supply areas, including procurement, material
management, property disposal, food service operations, barracks operations, and HAZMAT operations.

Standard: Provide accurate data in a timely manner.


15.12.4          Statistical Analysis

Requirement: The Contractor shall conduct analyses of data in various supply areas and provide
recommendations to improve processes and provide increased efficiencies.

Standard: Provide recommendations in a timely manner.


15.12.5          Research

Requirement: The Contractor shall be familiar with the latest business practices in Government and the
civilian sector. Collect and provide information on supply and logistics systems.




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Standard: Provide information in a timely manner.


15.12.6          Meetings

Requirement: The Contractor shall participate in Logistic and Configuration Management meetings in
order to gather required data and information in support of command operations and supply/logistic
studies.

Standard: Attend meetings in a timely manner.


15.12.7          Records Management

Introduction: Records Management at WFF for NASA involves the storing, disposal, and retrieval of
retired NASA records for WFF customers.

Requirement: The Contractor shall:

a. Assist customers in the correct preparation of records to be stored at the Wallops Records Holding
   Facility.

b. Arrange for pick up and delivery of records on site.

c.   Issue termination or review notices.

d. Properly dispose of records.

e. Maintain logs and files for all records and records transactions.


Standard:

a. Assist customers in a timely and accurate manner.

b. Conduct pick up and delivery in a timely manner.

c.   Issue termination and renewal notices in a timely and accurate manner.

d. Dispose of records in a timely manner in accordance with regulations.

e. Maintain accurate logs and files for records and records transactions.


15.12.8          Forms Management

Introduction: Forms Management involves maintaining an inventory of WFF unique forms, and
distributing these forms to customers as requested. Forms other than WFF unique forms are drawn from
the inventory at Greenbelt or the electronic forms database maintained at Greenbelt. Currently there are
approximately 314 WFF unique forms utilized.


Requirement: The Contractor shall maintain an inventory of WFF unique forms and distribute as


                                                    172
requested.

Standard: Maintain inventory and distribute forms in a timely and accurate manner.




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16.0     FINANCIAL RESOURCES MANAGEMENT SUPPORT SERVICES

Introduction: Sections 16.1 through 16.3 are in support of Navy and Section 16.4 is in support of NASA.


16.1     Budget Formulation                                                (Category 1)

Introduction: Budget formulation encompasses all aspects of financial planning using analysis,
assumptions and forecasting. Past trends, current knowledge and long range planning are essential in
maintaining financial excellence.

Currently, the Navy uses an automated internal memorandum of accounting Financial Information and
Reporting System (FIRST) to gather and capture financial data.

Requirement: The Contractor shall:

a. Provide historical expenditures and financial trend reports on a quarterly (no later than the 15th day
   following the end of the quarter) or on an as needed basis. The Contractor shall provide reports
   sorted by fiscal years; appropriations; categories; departments; combination of; or as requested.

b. Maintain and provide expenditure histories by various sorts both numerically and graphically

c.   Maintain and provide financial trend analysis by various sorts both numerically and graphically

d. Review expenditure histories and conduct trend analysis for deviations/variances and provide
   report(s) in various formats (spreadsheets, presentations, graphs, etc.) as directed

e. Research and provide justifications for deviations/variances and provide information either orally or
   written in various formats (paragraphs, spreadsheets, presentations, graphs, etc.) as directed

f.   Attend meetings on an as needed basis as directed

g. Assist with gathering current and out year financial requirements as directed

h. Assist with compiling budget requirements and justifications and provide in various formats
   (paragraphs, spreadsheets, presentations, graphs, etc.) as directed

i.   Assist with flowcharting budget formulation processes as directed

j.   Identify and recommend areas for improvement either orally or in writing

k.   Maintain Government and Contractor internal and external points of contact and provide upon request

l.   Assure all reports and information shall be in accordance with the most current:

     (1) Defense Financial Management Regulations (DFMRs)
     (2) Office of the Assistant Secretary of the Navy (ASN) Financial Management and Comptroller
         (FM&C) Office of Budget Guidance
     (3) Government Accounting Office (GAO) Standards
     (4) Navy Comptroller Financial Manuals
     (5) Defense Planning, Programming and Budgeting System (PPBS)
     (6) Department of Defense (DoD) Payroll Standards, Policies and Procedures
     (7) Federal Appropriation Laws



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     (8) Department of Defense (DoD) Naval Supply (NAVSUP) Standards, Policies and Procedures

Standard: Reports shall be in accordance with specified requirements, accurate, reflect analysis and
conclusions; if written, be clear and concise; and clearly communicated to customers. All reports shall be
submitted on time.


16.2     Budget Execution                                                  (Category 1 & 2)

Introduction: Budget execution incorporates the necessary tools to accomplish all fiscal responsibilities
and allow management to make sound financial decisions throughout any given fiscal year.
Currently, the Department of the Navy (DON) uses the Defense Finance and Accounting Service's (DFAS)
Standard Accounting and Reporting Systems (STARS), the Navy uses FIRST, and NASA uses the
Reporting and Accounting Management Information System (RAMIS) and other cost reports to gather,
capture and report financial data.

FIRST provides up to date and current information, allowing managers to keep abreast of their financial
posture, make sound financial decisions, re-allocate funds and request additional funds.

Requirement: The Contractor shall:

a. Adhere to due dates for reconciliations as agreed to between the Navy the Contractor (see attached
   sample and histories).

b. On a daily basis, print, verify accuracy and file the Command Operating Budget Report.

c.   On a weekly basis or as requested print, verify accuracy, file and provide a copy to the Contracting
     Officer, the Command Operating Budget and the Departmental Operating Budget Reports.

d. Enter all allocations, reprogrammings, commitments, obligations, receipts and expenditures in the
   automated internal memorandum of accounting system daily or as requested

e. Recommend allocation changes when the need is identified

f.   Provide status of funds for all years and appropriations numerically and graphically

g. Provide expenditures and expenditure rates for all years and appropriations numerically and
   graphically

h. Validate outstanding commitments, obligations and expenditures for all years and appropriations

i.   Reconcile commitments, obligations and expenditures between the automated internal memorandum
     of accounting system and DFAS's Standard Accounting and Reporting Systems in accordance with
     due dates or as requested

j.   Make necessary adjustments to the automated internal memorandum of accounting system and
     provide information to Government personnel for adjustment in DFAS's Standard Accounting and
     Reporting System on a daily basis or as requested

k.   Reconcile prompt payments with DFAS's One Bill Pay System

l.   Research and correct discrepancies or submit correction(s) to DFAS after reconciliation processes on
     an as needed basis



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m. Reconcile commitments, obligations, costs and expenditures between the Navy's automated and
   NASA's internal memorandum of accounting systems monthly or on an as needed basis

n. Research and correct discrepancies or submit correction(s) to NASA after reconciliation processes

o. Develop and maintain matrix of DFAS and NASA discrepancies and the Navy's corrections monthly or
   on an as needed basis

p. Assist in researching unmatched disbursements or negative unliquidated obligations (NULOs) as
   requested

q. Attend and/or facilitate meetings on an as needed basis as directed

r.   Assist with gathering data and compiling information in response to data calls on an as needed basis
     as directed

s.   Coordinate and assist in preparation of financial workshops as directed

t.   Flowchart budget execution processes as directed

u. Identify and recommend areas for improvement either orally or in writing

v.   Maintain files daily

w. Maintain Government and Contractor internal and external points of contact and provide upon request

x.   Assure all data entry, reports and reconciliations are accurate and free of errors; and bottom line totals
     of reconciliations match.

y.   Assure all data entry, reports and information should be in accordance with the most current:

     (1) Defense Financial Management Regulations (DFMRs)

     (2) Office of the Assistant Secretary of the Navy (ASN) Financial Management and Comptroller
         (FM&C) Office of Budget Guidance

     (3) Government Accounting Office (GAO) Standards

     (4) Navy Comptroller Financial Manuals

     (5) Joint Federal Travel (for uniformed members) and the Joint Travel (for civilians) Regulations

     (6) Defense Finance and Accounting Service (DFAS) Policies and Procedures

     (7) Defense Planning, Programming and Budgeting System (PPBS)

     (8) Federal Appropriation Laws

     (9) Department of Defense (DoD) Payroll Standards, Policies and Procedures

     (10) Federal Appropriation Laws




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     (11) Department of Defense (DoD) Naval Supply (NAVSUP) Standards, Policies and Procedures

     (12) Prompt Payment Act

Standard: Reports are accurate, reflect analysis and conclusions; if written, be clear and concise; and
clearly communicated to customers. All documentation is submitted on time and in proper format.


16.3     Financial Management Systems                               `       (Category 1 & 2)

Introduction: Financial Management Systems include development, maintenance, modifications,
integration and training.

The Navy's current automated internal memorandum accounting Financial Information and Reporting
System (FIRST) is Government owned; Government and Contractor developed; and Contractor
programmed.

FIRST is extremely critical during downtime of the Defense Finance and Accounting Service's (DFAS)
Standard Accounting and Reporting Systems (STARS). FIRST keeps the Command apprised of
commitments, obligations, expenditures and remaining balances.

Requirement: The Contractor shall:

a. Maintain the automated internal memorandum of accounting system on a daily basis

b. Develop, assist in defining specifications and submit new requirements to Contracting Officer for
   programming as requested

c.   Develop, assist in defining specifications and submit modifications to Contracting Officer for
     programming as requested

d. Serve as liaison between the financial management system manager and the programmer supporting
   the financial management system on an as needed basis as requested

e. Conduct tests and maintain duplicate systems as directed

f.   Test all new additions or modified programs and obtain approval before implementation

g. Maintain duplicate system(s) in current status while new system(s) are tested

h. Flowchart financial systems processes as directed

i.   Continually monitor automated internal memorandum system for process improvements and provide
     written recommendations

j.   Continually review systems for interface with one another

k.   Make recommendations for systems' enhancements either orally or in writing

l.   Conduct comparative analysis between financial systems and keep Contracting Officer apprised of
     any changes or recommendations

m. Identify and recommend areas for improvement either orally or in writing



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n. Assure reports are accurate, reflect analysis and conclusions; if written, be clear and concise; and
   clearly communicated to customers.

Standard: Documentation is accurate and submitted in a timely basis in accordance with requirements.
All reports, recommendations, information and programs shall be in accordance with the standards of the
Navy IRMD requirements stated above.


16.4     Accounting Support                                                         (Category 1)

Introduction: The Contractor shall provide accounting information support services. Established
procedures will be followed for the obligation, disbursement, and de-obligation of funds for invoices, travel,
small purchases, payroll, etc. Progress of funds shall be monitored and verified for proper dispensation.
Computer databases to be used in fulfilling this function include, but are not limited to, the Invoice
Payment System, the Small Purchasing System, the Goddard Accounting Computer System, the
Commitment Obligatory Processing System, and the Electronic Certification System.


16.4.1 Customer Service

Requirement: Contractor shall provide customer service support to vendors, (private industry and
Government agencies) resource analysts, and NASA Civil Service and Contractor support. Contractor
shall be available for walk-ins and telephone inquiries. This is required on a daily basis during an eight-
hour workday.

Standard: Questions shall be answered within the same day. Answers shall be correct and complete.


16.4.2 Accounting                                                                   (Category 1)

Requirement: Contractor shall:

a. Input documents and batches, for machine processing, obligations for rentals, utilities, materials, and
   services ordered on purchase orders from other Government agencies and commercials concerns.

b. Review various classes of purchase order vouchers for propriety and legality of payment, verifying all
   requirements have been met. Increases or decreases to the quantity of service or material cited in
   the basic order must be adjusted.

c.   Set up control sheets. This sheet must be established at the time the basic order is received.

d. Draft memoranda to contract negotiators, technical officers, resource analyst and receiving officers to
   resolve issues and differences in vendor invoices and documentation held in the accounting purchase
   order files.

e. Draft correspondence in reply to vendor inquiries concerning reason for non-payment, deductions
   made on vouchers, and the status of vouchers in progress.

f.   Answer telephone inquires of the same nature.




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g. Review documents for required signatures, and completeness of accounting data, namely,
   appropriation, job order number, object classification, and budget line item. A cross-reference is
   made to the appropriate procurement request to insure the correct obligation of funds.

h. Process all on line and manual obligations within three days of receipt of accounting document.

i.   Verify regulations have been followed; supporting papers have been reviewed to ensure appropriate
     signatures are present; and prices, extensions, total discounts, delivery terms and transportation
     allowances are correct. Required missing information, signatures, supporting documents, clearances,
     funds citations, etc, shall be obtained for justifying and readying vouchers for payment.

j.   Warehouse invoices at least one week before scheduled due date.

k.   Assure all documents are filed and available within 24 hours of document completion.

l.   Not remove any accounting files (invoices, receiving and inspection reports, obligation documents,
     accounting transactions, and any related backup documentation) from the Wallops Fiscal Operations
     Section.

Standard: Requirements are provided in accordance with time specified and be at least 99% accurate.
All files remain in the Wallops Fiscal Operations Section.


16.4.3 Reconcile

Requirement: Contractor shall:


a. Perform, on a recurring basis, an after the fact review and analysis of obligations and accounts
   payable documents to determine current legality and validity and reconcile the supporting documents
   to the control totals of unliquidated obligations in the fiscal system (Close-out.)
b. Determine source of imbalance by researching original records and detailed machines processed
   records, and prepare necessary adjustment entries to bring the records into balance.
c. Have closeout complete within thirty days following the first week of January and the first week of July.
Standard: Documents are provided on time, are accurate and complete.




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