Orbitz for Agents User Training by jolinmilioncherie

VIEWS: 2 PAGES: 25

									Orbitz for Agents User Training
                    April 8 | 2010
Orbitz for Agents > Getting Started


                                       Orbitz for Agents enables you to leverage
                                      Orbitz Worldwide’s inventory to service your
                                      customers - - all while earning commissions
                                              and generating new revenue.
                                        Agents own their customers and their
                                      customers’ information. Orbitz will not use
                                        customer information for marketing or
                                               solicitation purposes.




                                                                             page 1
Orbitz for Agents > Getting Started


                                  In the top-right corner
                                   of every page these
                                   icons can be found.




                                                  On each page there are
      Contact Orbitz
                                                 FAQs specific to that page.
                                                   You can access these,
                           Access your           along with all of our FAQs,
                          profile page by             by clicking here.
                           clicking here.




                                                                               page 2
Orbitz for Agents > Getting Started



                                        Click on “Update” to
                                       access your company
                                      profile and update your
                                        contact information.
                                       You can also click on
                                        “Company Profile”
                                        (highlighted in red)




                                                         page 3
Orbitz for Agents > Getting Started > Company Profile



                                                  On all customer itineraries
                                                 your agency and customer
                                                 service number will appear.
                                                   The customer would not
                                                     know that Orbitz was
                                                 involved in the booking, as
                                                  these are your customers.




                                               Marketing copy that appears
                                               on customer itinerary emails.


                                                                          page 4
Orbitz for Agents > Getting Started




                                       Click on “Update”
                                      to set your defaults
                                       for commissions,
                                        fees, and travel
                                           insurance




                                                     page 5
Orbitz for Agents > Getting Started > Company Settings

                                                You earn a commission on every
                                              itinerary you sell. You can generate
                                             additional revenue by adding a mark-
                                               up (not visible to the customer) or
                                             service fee (visible to the customer) to
                                              each itinerary. With this screen you
                                                 can set the default maximums.




                                           Travel insurance is a valuable service
                                               for travelers and a means of
                                              increasing your commissions.




                                                                                page 6
Orbitz for Agents > Making a Booking


                                              Orbitz for Agents enables you to
                                               book vacation packages and
                                              stand-alone hotel reservations.
                                               We’re evaluating whether to
                                            launch stand-alone air, stand-alone
                                                     car, and cruises.




                       To start a new booking, click on
                                 “New Search”




                                                                            page 7
Orbitz for Agents > Making a Booking

                                          The prices generated by the system
                                          include all applicable hotel, car, and
                                               air taxes and surcharges.


                                       The system does not presently support
                                         open-jaw or multi-city itineraries.




                                           The various drop-down boxes allow
                                             you to select a variety of search
                                                       parameters.
                                            By holding the CTRL key and then
                                           clicking on desired choices you can
                                              highlight more than one choice.


                                                                             page 8
Orbitz for Agents > Making a Booking


                              Click-on “Reservation Price” to see the
                            commission you’re earning, add a mark-up
                          (not visible to the customer), add a service fee
                           (visible to the customer). You retain 100% of
                              any mark-up or service charge you add.




                          Protect your customer and earn additional commissions
                                        by adding travel insurance.




                                          Add a service charge (visible to the
                                     customer), as a means of generating revenue.

                                                                             page 9
Orbitz for Agents > Making a Booking > Agency Commission

                                                              The base commission you’re earning
                                                                  from the sale of the itinerary.




                                                                     The mark-up you added to the
                                                                itinerary (not visible to the customer).



                                                            The service fee you added to the itinerary
                                                                    (visible to the customer).




                                                                 The commission you’re earning
                                                                  from the travel insurance you
                                                                      added to the itinerary.




                          Any override/mark-up or travel insurance/trip
                        protection charges that you add will increase the
                              overall price of the itinerary. Here the
                        Reservation Price reflects the addition of each of
                            the Pricing Components to the itinerary.
                                                                                                 page 10
     Orbitz for Agents > Making a Booking > Agency Commission


                                                Commission Amount                                   When Paid




                                     4% of Gross Bookings provided that the
Packages that include a hotel room      package reservation includes a hotel      Earned at the time the itinerary is sold
                                        reservation regardless of supply source




Packages with only Air + Car         $5 USD per package                           Earned at the time the itinerary is sold




                                                                                  Earned at the time the reservation is
Hotel-Only Reservation               10% of Gross Bookings
                                                                                     consumed/guest checks-in




Travel Insurance                     60% of Net Revenue                           Earned at the time the itinerary is sold




                                                                                                                             page 11
Orbitz for Agents > Making a Booking


                                     Note that any service charge you assess
                                     would be separately itemized, along with
                                                 travel insurance.



                            The system enables you to input your client’s
                         frequent flier information for a variety of programs.




                         The system supports a variety of payment options;
                                  however, coupons or promo codes
                        are not presently supported. U.S. and non-U.S. issued
                         major credit cards, such as those listed in the drop-
                            down identified here, can be used. However, a
                            bank/debit card from a non-U.S. bank cannot.
                                                                                 page 12
Orbitz for Agents > Making a Booking > eMail Confirmation


                                   Note that any service charge you assess
                                   would be separately itemized, along with
                                               travel insurance.




                              Follow-up by the customer, would be
                               to your customer service number.




                                                                              page 13
Orbitz for Agents > Making a Booking > Prior Reservations




           Use this functionality to find reservations
          you booked earlier – whether it is to review
         the details or modify/cancel the reservation.

                                                            page 14
Orbitz for Agents > Making a Booking > Prior Reservations




            Clicking-here allows you to
          review the reservation’s details,
             as well as make changes.

                                                            page 15
Orbitz for Agents > Making a Booking > Prior Reservations

                                          You can cancel hotel reservations by
                                           clicking on this button. However, in
                                         order to cancel a vacation package you
                                           need to call Orbitz (1-877-250-6642).

                                          Further, with these details Orbitz can
              You can print or email     help you when you call our hotline. Our
              the itinerary details to    hotline is our private label call center
                     your client.           and not the main Orbitz customer
                                                       service line.

                                          These are your customers. Orbitz will
                                         not contact them. We’re here to help you
                                           with questions that you might have.




                                                                              page 16
Orbitz for Agents > Manage Your Business


                                           Generate a report of your total
                                             sales during a particular
                                                    date range




                                                                        page 17
Orbitz for Agents > Travel Agency Reports > Sales Report




                                                         To generate a report for sales during
                                                          the previous month, set the “From
                                                          Date” to 2/1/2010 and the “To” date
                                                          to 2/28/10. The resulting report will
                                  February   28                  only cover Feb. sales.




                         You can select one of two types of reports. The “Details” report
                        allows you to view each of the reservations. This report is helpful,
                             as you can compare the sold itineraries with those in the
                         “Commissions Report” where you’ve earned the commissions.




                                                                                        page 18
Orbitz for Agents > Travel Agency Reports > Sales Report > Details




 This report details each of the itineraries sold during the time period you searched. If
 you click-on one of the itineraries (Conf. numbers beginning with “NG”), you can see
                      all of the details associated with that itinerary.
     To reconcile your commissions, you can use this report and compare it to the
             “Commissions Report” (later slide) for the same time period.
   Remember, you’re paid commissions at different times, as was shown in the earlier
 slide. For example, a hotel reservation made in Feb. for a stay in March would result in
 you getting paid in April. This is because hotel reservations are paid when consumed -
      - in this case the reservation was consumed when the guest arrived in March.



                                                                                            page 19
Orbitz for Agents > Travel Agency Reports > Sales Report > Details




  If you click-on one of the itineraries, you can see an
        overview of that itinerary (box to the left).




                                                                     page 20
Orbitz for Agents > Manage Your Business




                                    Generate a report of the commissions you’ve
                                              earned from your sales.
                                  Remember: you only earn commissions according
                                    to the percentages and timelines in the earlier
                                    slide. (E.G. you earn a commission on a hotel
                                              when the guest checks-in.)


                                                                               page 21
Orbitz for Agents > Manage Your Business > Commissions Report

                                          This report allows you to search to
                                            see what commissions you’ve
                                           earned on the itineraries you’ve
                                           sold. Remember, that you earn a
                                         commission according to the earlier
                                           chart (e.g. a hotel itinerary earns
                                             commission when the guest
                                                       checks-in).




                                                                         page 22
Orbitz for Agents > Manage Your Business > Commissions Report

                            For those reservations that are consumed, you’re
                              paid commissions the following month. E.G.
                            reservation made in Feb. for hotel reservation in
                             March. Once the guest checks-in in March, your
                              commissions check for March will reflect the
                                     commission from this itinerary.




                                                                           page 23
Orbitz for Agents




           If you have additional questions, you can
               also consult our Frequently Asked
              Questions (http://www.bit.ly/8YycUx)
                      or drop us a line at:
                   OFASupport@orbitz.com.

              We’re excited to be working with you.

                    – The Orbitz for Agents Team



                                                       page 24

								
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