Sample Behavioural Competencies
Achieving Results Identifies priorities and develops clear goals that are consistent with agreed strategies and
objectives, ensuring they are implemented effectively.
Delivers expected results in a timely manner.
Evaluates achievements to enhance future planning and resource utilisation.
Promotes a results based culture and supports colleagues in achieving quality outcomes.
Copes with new and rapidly evolving situations.
Attention to Detail Keeps the big picture in focus while simultaneously addressing the details.
Applies thoroughness to all aspects of work performed, continually seeking improvement upon
solutions and gets to the “next level”.
Focuses on each individual component of an assigned task or project to ensure that no part is left
Proactively anticipates user /stakeholder reaction and prepares accordingly.
Demonstrates understanding of a situation and is able to focus energies on different ways to
provide a solution.
Client Service Focus Commits to meeting the expectations and requirements of internal and external stakeholders.
Acts with stakeholders in mind.
Values importance of providing high quality customer service.
Interacts regularly with stakeholders to gain feedback and to ascertain ways to improve service.
Provides prompt, efficient and personal assistance in meeting customer requirements.
Communication Represents ideas and thoughts in a clear, focused manner using effective verbal and non-verbal
communication techniques in both formal and informal settings.
Expresses ideas clearly, convincingly and concisely.
Reads the audience and adjusts method and message accordingly.
Listens and asks perceptive questions that ensure understanding of core issues and messages.
Ensures written documents of any nature are appropriate and of satisfactory quality.
Creativity & Innovation Challenges the conventional view and is able to perceive issues from an alternative point of view.
Generates fresh ideas and demonstrates good judgement in implementing suggestions and
Builds on experience and knowledge gained in other situations when assessing ideas to address
Makes meaningful connections among seemingly unrelated issues, situations and concepts.
Designs and implements cutting-edge improvements to processes or systems.
Decision Making & Judgement Reaches appropriate conclusions and takes sensible action on the basis of thorough analysis and
Makes logical and timely decisions based on factual information and reasonable assumptions.
Seeks input from a wide range of internal and external sources, escalates problems or potential
Considers the implications of own decisions on wider community.
Demonstrates the courage to take difficult decisions.
Industry Awareness (Digital Keeps up to date with trends and changes in the digital repository market that are relevant to area
Repositories) of personal expertise.
Networks actively across appropriate Subject Matter Expert forums and user groups.
Can prepare and present own area of speciality to others.
Flexibility Adjusts positively to situations that involve rapidly changing tasks, shifting priorities and
Modifies approach to respond to varying situations and needs in order to maintain work progress.
Maintains composure when faced with changing and challenging situations.
Does what is necessary, even if it doesn’t fit with own needs or ideas.
Appreciates and values diversity.
Influencing Demonstrates the ability to present ideas persuasively to provide insight, gain buy-in and /or steer
others to specific outcomes.
Forms a compelling argument using facts and data appropriately, not forgetting final objectives.
Builds consensus and commitment by actively listening and responding to others’ views and ideas.
Encourages others to discover and embrace alternative perspectives.
Identifies stakeholders and gains their support and respect, adapting approach as necessary.
Initiative Takes a proactive, self-reliant approach, identifying and seizing opportunities and taking decisive
Takes appropriate action before being asked or being forced by circumstances.
Focuses on actions rather than just process.
Anticipates needs and identifies opportunities to deliver or add value beyond expectations.
Anticipates consequences and adjusts actions; proposes strategies to resolve complex issues.
Organisation & Planning Develops short, medium and long-range plans that are comprehensive, realistic and effective in
meeting task, service or project goals.
Ensures planning activities are aligned to the needs of the group/department.
Defines and allocates appropriate resources and/or tools to achieve desired outcome.
Monitors own or team’s activity against performance objectives to ensure remain on target, re-
aligning where necessary.
Has a comprehensive knowledge of task priorities and is able to determine those it is possible to
delay with least impact.
Problem Solving Uses fact based analysis to identify root-cause problems and articulate the value of proposed
Makes effective use of facts and supporting analysis as well as the identification and management of
Designs and executes the analysis required to prove key assertions or hypotheses
Generates alternative options, rated against criteria
Delivers the optimal solution
Relationship Management Solicits user /stakeholder reactions and perspectives to promote involvement and buy-in to
Establishes credibility by constructively challenging user/stakeholder’s thinking, using direct yet
Invests time in building rapport and strong working relationships before they are needed.
Establishes and maintains long-term working relationships built on trust and shared goals.
Recognises the need and value of informal interaction.
Resilience Demonstrates the ability to recover strength, fortitude and motivation quickly in the face of adverse
Pursues tasks with energy and “drive” despite resistance or multiple setbacks.
Channels emotions into positive actions.
Refrains from dwelling on non-value added circumstances or situations.
Maintains composure during crisis situations.
Strategic Awareness Has an excellent understanding of the long term and medium term objectives of the organisation.
Formulates the organisations vision and shows commitment to it.
Promotes the vision in an inspiring way, both internally and externally.
Identifies strategic issues, opportunity and risks, effectively integrating them into organisational
Translates vision into workable activities.
Teamwork Commits to team decisions, determining when to be a leader or a follower depending on what is
needed to achieve the team’s goals and objectives.
Works effectively in collaboration with others, encouraging others to express ideas and opinions
Offers help to other team members, contributing to the team effort.
Balances own needs and those of the team with a willingness to learn from others.
Brings others together to resolve differences, handles conflicts maturely by exercising “give and
take” to achieve positive outcome.
This document is provided by Brunton Consultancy Ltd as part of the Recruitment Toolkit for JISC Digital Repository Projects. Instructions on
its use can be found in the main toolkit and should be referred to prior to use.