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ACTIVE LISTENING AND PUBLIC SPEAKING by a5vokX5v

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									ACTIVE LISTENING AND
  PUBLIC SPEAKING
     LISTENING
• FACT: Other than breathing,
  people spend more time
  ______________ than any other
  activity.

• However, most people don’t
  really _____________!
             Experts say….
• We only remember ____________percent of
  what we hear.
• Thus, when we talk to our boss, friend, spouse,
  etc for 10 minutes, they will only remember
  ______________minutes of what we said!
          Steven Covey says…
• “Seek first to________________, then to
  be____________________.”
• Thus, we should focus first on improving our
  listening skills then our public speaking skills.
        ACTIVE LISTENING
• Calls for the listener to devote his/her full
  ________________to the speaker, to
  genuinely care about what is being said and to
  encourage the speaker to keep talking.
   ACTIVE LISTENING (CONT)

• Active listening does not come _______________to
  most of us. Usually, it’s the opposite.

• Most people are more interested in what they have to
  say than what is being said to them. As the person
  speaks, we tend to organize our thoughts in
  preparation for when we get the chance to talk.

• Most want the other person to hurry and stop talking
  so they can talk.
  ACTIVE LISTENING (cont.)
• Active listening is a skill that
  ____________and _________________
  developed.
• Active listeners listen to the person
  speaking rather than thinking about
  their __________________.
• Active listeners seek to
  __________________ the speaker
  before voicing their own thoughts
   ACTIVE LISTENING (cont)
Keys to effective active listening
• Stop working, watching TV, reading, etc.
• Look directly at the person
  (________________!)
• Don’t turn away from the speaker
• Sit up __________________.
• _____________________, say “uh-ah,” “I
  understand,” “I see what you mean,” etc.
  Smile and use facial expressions to show
  understanding.
  ACTIVE LISTENING (cont)
• Don’t ______________ listen.
• Repeat back phrases to ____________
  what the person is saying.
• Act _________________, ask questions.
• Don’t __________________ speaker.
   ACTIVE LISTENING (CONT.)
• Fight against distracting thoughts and preparing
  a ________________.
• Refrain from side conversations when listening
  in a group setting.
• OK to take notes. Don’t _______________.
• Always be _________________ of your facial
  expressions and body language.
• Let the person ________________speaking
  before talking yourself. Very important!
PUBLIC SPEAKING

  • Most people fear it more than
    _____________(so it is said)

  • Crucial part of being a
    ______________________ in any
    given field
   PUBLIC SPEAKING TIPS
• Know the ____________ of the audience
• Match your content to their needs
• Know your material ________________
• Organize your thoughts carefully
• Speak with conviction (______________)
 PUBLIC SPEAKING TIPS (cont.)
• Speak slowly and enunciate clearly
• Body language. Appropriate hand gestures

• Make eye contact (3-5 second method)
• Speak loud enough to be heard by all

• Use voice inflection (avoid monotone)

• Practice, practice, practice
• THE END OF ACTIVE LISTENING AND
       PUBLIC SPEAKING TOPIC

								
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