Branch Operations General Manager in Kalamazoo MI Resume Rick Keys by RickKeys


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									                                            RICK KEYS
                      Vicksburg, Michigan 49097  269.312.4867 

                                           OPERATIONS MANAGER
Human Resources ● Mentoring, Coaching and Team Building ● Client Relations ● Key Relationship Management ● Sales
        and Marketing Management ● Revenue Growth and Profit Building ● Profit and Loss Management
                                             QUALIFICATIONS PROFILE
Results-oriented, versatile, and customer-oriented professional with proven track record of driving sales and quality
customer service through effective operations management. Possess solid background in all functional areas of
business operations and P&L management. Adept at developing innovative strategies that increase sales, expand
existing customer base, and enhance department efficiencies. Expert in coaching, training, and developing staff, to
guarantee client satisfaction and exceed profitability goals. Experienced in building strong teams and improving
organizational processes and procedures. Equipped with well-honed interpersonal and communication skills; able
to establish and sustain profitable relations with clients, vendors, and suppliers from diverse backgrounds. Thrive
in multitasking in a high-pressure and fast-paced environment utilizing analytical, technical, and problem-solving
                                                CORE STRENGTHS
Leadership/Supervision: Adept at equipping, motivating, and challenging staff to meet goals while providing
excellent customer service. Invested in staff’s professional development, conducting one-on-one meetings with
employees to discuss attendance issues, provide recommendations to address their problems, and train them to
perform better in their tasks, particularly in handling customer service concerns.
Customer Service: Skilled and experienced in analyzing customers’ needs. Developed innovative solutions
providing quick responses to customer concerns. Dealt effectively with customers to assess their situation, resolve
issues, and provide appropriate products and services.
Operations: Competent in conducting evaluation to ensure that operations comply with standard policies and
guidelines. Experienced in overseeing entire aspect of operations to ensure safety and security.
                                              PROFESSIONAL EXPERIENCE
                                  ULTRA MARKETING: 2011-PRESENT ▪ VICKSBURG, MI
Operations/ Sales Manager                                                                           2011–present
Developed Marketing ideas and sales presentations for promotional items and apparel. Presented Ideas to new
customers and existing customer base.
    ■ Organized and filled orders to be shipped directly to client. Verified orders were done correctly and the
         highest quality standards were maintained.
    ■ Maintained contact with client in order to verify satisfaction and to generate new sales.
    ■ Built business from ground up through cold calling, networking, and referrals.

                                ORKIN PEST CONTROL: 1996–2011 ▪ KALAMAZOO, MI
Operations Manager                                                                                   1997–2011
Oversee the entire aspect of $2M operation with customer base of more than 5,000, including P&L management,
human resources, and sales. Supervise the hiring and training of sales, service, and administrative staff. Provide
expert direction in managing about 15-20 people, including Sales and Service departments, along with office
    ■ Consistently obtained President’s Club status for the past three years for top-notch leadership, driving the
        branch to perform in the top 4% company-wide among 435 operations in terms of employee retention,
        customer retention, recurring revenue growth, and profit margin.

Sales Inspector                                                                             1996–1997
    ■  Ranked among the top 15% in sales generation from both new and existing commercial and residential
       customers within the first year.

             Bachelor of Science in Psychology | MICHIGAN STATE UNIVERSITY ▪ East Lansing, MI
               Certification for Food Processing and Warehousing, AMERICAN INSTITUTE OF BAKING
                   Certified Pest Control Operator, State of Michigan: Categories 7a, 7b, 7d, 7f

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