Rick Keys is a results-oriented, versatile, and customer-oriented professional with a proven track record of driving sales and quality customer service through effective operations management. He possesses a solid background in all functional areas of business operations and P&L management.
RICK KEYS Vicksburg, Michigan 49097 269.312.4867 firstname.lastname@example.org OPERATIONS MANAGER Human Resources ● Mentoring, Coaching and Team Building ● Client Relations ● Key Relationship Management ● Sales and Marketing Management ● Revenue Growth and Profit Building ● Profit and Loss Management QUALIFICATIONS PROFILE Results-oriented, versatile, and customer-oriented professional with proven track record of driving sales and quality customer service through effective operations management. Possess solid background in all functional areas of business operations and P&L management. Adept at developing innovative strategies that increase sales, expand existing customer base, and enhance department efficiencies. Expert in coaching, training, and developing staff, to guarantee client satisfaction and exceed profitability goals. Experienced in building strong teams and improving organizational processes and procedures. Equipped with well-honed interpersonal and communication skills; able to establish and sustain profitable relations with clients, vendors, and suppliers from diverse backgrounds. Thrive in multitasking in a high-pressure and fast-paced environment utilizing analytical, technical, and problem-solving skills. CORE STRENGTHS Leadership/Supervision: Adept at equipping, motivating, and challenging staff to meet goals while providing excellent customer service. Invested in staff’s professional development, conducting one-on-one meetings with employees to discuss attendance issues, provide recommendations to address their problems, and train them to perform better in their tasks, particularly in handling customer service concerns. Customer Service: Skilled and experienced in analyzing customers’ needs. Developed innovative solutions providing quick responses to customer concerns. Dealt effectively with customers to assess their situation, resolve issues, and provide appropriate products and services. Operations: Competent in conducting evaluation to ensure that operations comply with standard policies and guidelines. Experienced in overseeing entire aspect of operations to ensure safety and security. PROFESSIONAL EXPERIENCE ULTRA MARKETING: 2011-PRESENT ▪ VICKSBURG, MI Operations/ Sales Manager 2011–present Developed Marketing ideas and sales presentations for promotional items and apparel. Presented Ideas to new customers and existing customer base. ■ Organized and filled orders to be shipped directly to client. Verified orders were done correctly and the highest quality standards were maintained. ■ Maintained contact with client in order to verify satisfaction and to generate new sales. ■ Built business from ground up through cold calling, networking, and referrals. ■ ORKIN PEST CONTROL: 1996–2011 ▪ KALAMAZOO, MI Operations Manager 1997–2011 Oversee the entire aspect of $2M operation with customer base of more than 5,000, including P&L management, human resources, and sales. Supervise the hiring and training of sales, service, and administrative staff. Provide expert direction in managing about 15-20 people, including Sales and Service departments, along with office managers. ■ Consistently obtained President’s Club status for the past three years for top-notch leadership, driving the branch to perform in the top 4% company-wide among 435 operations in terms of employee retention, customer retention, recurring revenue growth, and profit margin. Sales Inspector 1996–1997 ■ Ranked among the top 15% in sales generation from both new and existing commercial and residential customers within the first year. EDUCATION/CERTIFICATIONS Bachelor of Science in Psychology | MICHIGAN STATE UNIVERSITY ▪ East Lansing, MI Certification for Food Processing and Warehousing, AMERICAN INSTITUTE OF BAKING Certified Pest Control Operator, State of Michigan: Categories 7a, 7b, 7d, 7f
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