Computer Technician in Albany NY Resume Gary Grady by GaryGrady

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									                                            Gary D. Grady
                                              Troy, NY 12180
                                               (518) 210-7730
                                           ggrady3@nycap.rr.com

IT Support Professional with experience providing IT/Help Desk support in the
education and financial services industries


Skills Summary:
   Certification – A+ Comptia – Essentials
   DCSE Certification (Dell Certified Systems Expert) Soft Skills – 8 / 2011
   9 months of IT support experience in the education and financial services industries
   Receive, date, record routine to complex issues and the resolution thereof. Utilize preventive maintenance
   Experienced in providing support in both Windows and Unix environment
   Highly experienced in providing IT support in a help desk capacity to up to 7500 users
   Possess a A.O.S., Information Technology
   Visual Basic - Scripting
   Working knowledge in network maintenance, upkeep and replacement of network hardware, switches,
   routers and network cabling.
   Possess experience supporting high availability systems and troubleshooting Blackberry service
   Experienced at being involved in the hiring, developing and computer training process of account reps
   Skilled in MS Office (including Excel and Access)
   Posses a strong technical competency in configuring Windows Server 2003

Professional Experience:

Contracting Companies: Compucom, PeakSystem, SmartSource,                                Mar 08 – Present
                       Pomeroy, Robert Half Technologies
IT Outsourcing Companies providing network and client computing infrastructures services

       Back up current data in Windows environment to a designated location
       Documentation of all Calls: Date, Time, providing solutions and follow up on issues
       Digital scanning of inventory on Access programs
       Laptop Refresh – Data Transfer, Removal, repackaging of old hardware
       Install New Drives, operating system in New PC’s, formatting and partitioning of drives
       Download of financial programs and the encryption software thereof
       Install anti-Virus and Security programs
       Provide User support with IT assistance while forwarding all issues to Head Team Leader on site


Rensselaer Polytechnical Institute (Troy, NY)                                            Sep 07 – Feb 08
Computer Operator

A 6000-student university and engineering school

       Oversaw the information systems and network services of 7500 users
       Provided IT/Help desk support for students and staff (documenting calls, time, issue & follow up)
       Maintained a network of high availability systems with Unix and Windows environment
       Provided user support in Microsoft Office 2003 (Word, Excel, Access, PowerPoint and
       Outlook)Responsible for documenting policies and procedures for the security of the network
William Tell Financial Services (Albany, NY)                                                May 07 – Aug 07
Assistant Administrator

A financial services company with 30 employees specialized in providing a broad range of services and access
to financial products, such as retirement plans, financial market analysis, real estate financing.

        Provided IT/Help desk support in a Windows environment ( Documenting calls, time, issue & follow up)
        Managed the day-to-day operations of a 30+ network which included various PC trouble shooting
        Installed and maintained a time-card entry system for 30 employees
        Aided with daily data backup and the security planning of data



Mildred Elley (Albany, NY)                                                                   Jul 06 - Sep 06
IT Support Internship

A private 2-year college specializing in providing business, computer, health, legal, and travel degrees and
certificate programs

    Provided IT/Help desk support for approximately 300 students and staff.
    Installed, configured and managed a Windows server 2003 including Active Directory, Users and Groups,
    Group Policies, DNS, DHCP, and Windows Firewall
    Configured secure wireless LAN’s



New York State Department of Corrections (Albany, NY)                                                 1980 - 2003
Holding Area Officer

The Department of Correctional Services is responsible for the confinement and habilitation of over 63K
inmates held at 69 correctional facilities located across New York State

    Oversaw the receiving and departure of 20-30 inmates each day while maintaining a safe a secure
    environment
    Supervised the itinerary of inmates on a daily basis to ensure appointments were kept
    Provided support to hospital staff and correctional facilities
    Prepared monthly statistical reports and completed daily disciplinary reports log

Additional Experience:
Hudson River Community Credit Union (Corinth, NY)                                         Feb 07 - Present
Supervisory Member
A local community credit union with 4 branch locations special providing banking and financial services

    Actively serve on the Supervisory Committee of the Hudson River Community Credit Union to ensure that
    the condition of the credit union is accurately and fairly presented in the credit union's financial statements
Education and Training:
A.O.S., Information Technology, Mildred Elley (Albany, NY) 2007 (GPA 3.9)
A.A.S., Criminal Justice, Hudson Valley Community College (Troy, NY) GPA 3.5

Certifications

        Networking Concepts, Brainbench (Chantilly, VA)                                       Dec. 2007
        A+ Certification, Comptia                                                             Dec. 2010
        DCSE Certification (Dell Certified Systems Expert) Soft Skills – 8 / 2011             Aug. 2011

								
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