PLSQL-The_following_is_what_to_check_when_the_Oracle_Universal_Installer_

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What to check when the Oracle Universal Installer (OUI) on Windows NT/Win2000/9x/XP platform fails to install.

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PURPOSE

The following is what to check when the Oracle Universal Installer (OUI on Windows
NT/Win2000/9x/XP platforms fails to install. Potential problems are described below.

Checklist:

  1. If you are unable to install correctly please see the following questions:

        a. Are you logged on as a user with admin rights instead of the local "Administrator" account?

        b. Are you trying to install Oracle 8i on a computer with a Pentium 4 (P4) processor?

        c. Is your color palette set to 256 or 65535 Colors?

        d. Are you installing remotely? (VNC, PCAnywhere or other remote software)

        e. Are you installing on NT or a Terminal server?

        f. Is your system clock speed more then 800MHZ?

        g. Did you type in an ORACLE_HOME that is mapped to a directory with blank space?

        h. Do you have the required amount of memory, 256MB?

         i. Have you verified that you're running a supported version?

         j. Do you have at least 75MB of free disk space in C:\TEMP?

        k. Does the SYSTEM account have proper rights granted to write to the drive?

         l. Do you have another JDK installed.

       m. Is the CD-ROM drive on a network?

        n. Are you using a copy of the Oracle CD?

        o. Do you have the latest OS service pack installed?

        p. Do you have NetWare client software installed on this system?

        q. Are you installing Oracle Developer 6.0 and Oracle 8i on the same system?

        r. Do you have Microsoft's OPTION PACK installed (VC++ 6)?

        s. Do you have Hummingbird Exceed installed?

         t. Are you installing on Windows XP?


                                                                                   ... 9/3/2002
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                                                                                 ... Page 2 of 14
What to check when the Oracle Universal Installer (OUI) on Windows NT/Win2000/9x/XP platform fails to install.




     What else do I need to do if this checklist does not help!!

     How do I remove Oracle to start over?

Solutions:

  1. This is the checklist to go through

        a. Are you logged on as a user with admin rights instead of the local
           "Administrator" account?

             Sufficient privilege is needed to access the registry and/or an NTFS drive.
             When installing Oracle you can NOT be a user with Administrator rights
             because you do NOT have the 'LOGON AS A SERVICE' or 'LOGON AS A
             BATCH PROCESS' privileges granted to you. To correct this, use the NT
             Server Manager or the NT User Manager, click on Policies, User Rights, click
             on the box next to 'Show Advanced User Rights', click on the drop down list
             (Rights) and choose 'LOGON AS A BATCH JOB', 'LOGON LOCALLY' and
             'LOGON AS A SERVICE'. For more info please look at the following note
             [NOTE:2062532.102]

             Go To Top of Problems

        b. Are you trying to install 8i on a computer with a P4 processor?

             Oracle installer 8.1.x hangs on machines with a Pentium 4 Processor. (Fixed
             in Oracle 9i). Obtain patch number 1507768 from Metalink or copy the entire
             CD to the hard drive and rename each copy of the symcjit.dll to symcjit.old.
             For more information, please refer to the following note [NOTE:131299.1] .

             Go To Top of Problems

        c. Is your color palette set to 256 or 65535 Colors?

             The colors for the Windows Desktop needs to be set to >=256 and/or <=65535
             but NOT 'TRUE xxx' nor 'HI xxx' colors, the minimum requirements for Java
             applications. Set the color palette by right-clicking anywhere on the desktop, go
             to properties, settings. After setting, you will need to reboot.

             Go To Top of Problems

        d. Are you installing remotely using software like VNC or PCAnywhere?

             Installing remotely is not supported. To install correctly on the Windows
             platform, you should log on locally at the server and attempt the installation.

             Go To Top of Problems



                                                                                   ... 9/3/2002
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                                                                                 ... Page 3 of 14
What to check when the Oracle Universal Installer (OUI) on Windows NT/Win2000/9x/XP platform fails to install.


        e. Are you installing on NT or a Terminal server?

           If you are installing using a Terminal Server version of Windows, you MUST
           be on the system and not remote. 9.0.1.x and 8.1.7.x has limited support for
           Windows 4.0 and Win2000 Terminal Server Edition. Oracle 8.1.6.x and earlier
           versions are NOT supported at all. Cyrix XP also is currently not supported.
           Please review the support matrix: [NOTE:66397.1] and [NOTE:77627.1] for
           updates. Some versions of Oracle do not run on Terminal Server at all, while
           others may have special issues. Citrix Metaframe also has many of the same
           issues.

           Go To Top of Problems

        f. Is your system clock speed more then 800MHZ?

           If your system is =>800mhz, then you may have a problem creating a database
           right after installing. Run the Database Configuration Assistant to create a
           database, at the end save it as a script, then run the script

           Go To Top of Problems

        g. Did you type in an ORACLE_HOME that is mapped to a directory with blank
           space?

           In older versions of the installer (pre 8.1) there were issues using Long File
           Names for your home directory.

           Go To Top of Problems

        h. Do you have the required amount of memory, 256MB?

           Oracle 8i and Oracle 9i requires a minimum of 256MB of memory to install

           Go To Top of Problems

        i. Have you verified that you're running a supported version?

           Some desupported versions (pre 8i ) may have a Y2K issue in the installer and
           you must download a new installer. Oracle versions 8.0.6, 8.0.5, 7.4.3 all have
           this issue. For more information, please refer to the following note
           [NOTE:77588.1]

           Go To Top of Problems

        j. Do you have at least 75MB of free disk space in C:\TEMP?

           Oracle needs space in the TEMP directory as it installs. The Oracle Universal
           Installer (OUI) requires up to 75MB of space in the TEMP directory, as defined
           by the NT environment variables TMP or TEMP. Please note that moving the
           TEMP/TMP settings to another drive (non C:\) may not resolve this issue.


                                                                                   ... 9/3/2002
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                                                                                 ... Page 4 of 14
What to check when the Oracle Universal Installer (OUI) on Windows NT/Win2000/9x/XP platform fails to install.


           Go To Top of Problems

        k. Does the SYSTEM account have the proper rights granted to write to the drive?

           For more information on this issue, please refer to the following note.
           [NOTE:95592.1]

           Go To Top of Problems

        l. Do you have another JDK installed.

           When we attempt to install our JDK, the install may fail. You will need to
           remove the other JDK before installing Oracle

           Go To Top of Problems

       m. Is the CD-ROM drive on a network?

           Only local CD-ROM drives are supported. Network lag time may cause the
           install to fail without a proper error message.

           Go To Top of Problems

        n. Are you using a copy of the Oracle CD?

           A copy of an Oracle CD is NOT supported.

           Go To Top of Problems

        o. Do you have the latest OS service pack installed?

           The following OS service packs are required:

               l   NT 4.0 Service Pack 6a is required.
               l   Win9x (client) latest version or Window Sockets2 upgrade is required.
               l   Win2000 Service Pack 2 is required.

           For more information on this subject, please refer to the following note
           [NOTE:124417.1]

           Go To Top of Problems

        p. Do you have the NetWare client software installed on this system?

           If so, you may be running into the following bug [BUG:1249672]. You will
           need to uninstall the Netware client software, install Oracle, then reinstall the
           Netware client.

           Go To Top of Problems



                                                                                   ... 9/3/2002
http://metalink.oracle.com/metalink/plsql/ml2_documents.showNOT?p_id=137200.1&p_showHeader=1&p_showH
                                                                                 ... Page 5 of 14
What to check when the Oracle Universal Installer (OUI) on Windows NT/Win2000/9x/XP platform fails to install.


        q. Are you installing Oracle Developer 6.0 and Oracle 8i on the same system?

           The order that you install DataServer and Developer will make a difference.
           You must install them in different homes. Install Developer first, then Oracle
           DataServer second, edit the TNSNAMES.ORA for both connections. For more
           information, please refer to the following note [NOTE:74131.1]

           Go To Top of Problems

        r. Do you have Microsoft's OPTION PACK installed (VC++ 6)?

           You may be running into the following bugs [BUG:1150202] and/or
           [BUG:1166719]

           Go To Top of Problems

        s. Do you have Hummingbird Exceed installed?

           If so then the autoexec.bat file may have the following:

           set ClassPath=%ClassPath%;C:\Program Files\Exceed.95\hcljrcsv.jar;C:\Program Files\Exceed.95\

           Comment out the complete line with a "REM" statement and reboot.

           Note: Removing this statement will not prevent Exceed from running.

           Go To Top of Problems

        t. Are you installing on Windows XP?

           Oracle 9i is the first version that is supported on Windows XP. XP Professional
           is the only version of XP currently supported. This does NOT include the Citrix
           Metaframe XP Terminal Server. Citrix Metaframe XP is not supported.

           Go To Top of Problems



     What else do I need to do when ANY of the above issues
     does not fix my install?
           Support will need all of your install files if the install still fails. The location of
           the install log files is "\Program Files\Oracle\Inventory\logs". Please create a
           Service Request (SR) if you do not have one already, and upload the files. (you
           can zip them as one file)

           NOTE: Please do not paste the files in to the SR. You can upload the files
           by clicking on the word 'upload' when editing the Service Request



                                                                                   ... 9/3/2002
http://metalink.oracle.com/metalink/plsql/ml2_documents.showNOT?p_id=137200.1&p_showHeader=1&p_showH
                                                                                 ... Page 6 of 14
What to check when the Oracle Universal Installer (OUI) on Windows NT/Win2000/9x/XP platform fails to install.


              Also, Oracle support will need you to run the RDA tool and send in the files it
              creates. Please see the following note on how to install and run RDA
              [NOTE:153091.1] Remote Diagnostic Agent (RDA) for Windows

              Go To Top of Problems




     After every failed install, what do I need to do before I try again?

     If the install failed for any of the above reasons, you need to correct the issue and clean
     your system with the following note, reboot then attempt the install.

     CAUTION! THIS WILL REMOVE ALL VERSIONS OF ORACLE FROM THE
     SERVER! You may want to do a full export of your registry and a cold backup of
     your system first.

     [NOTE:124353.1] WIN: Manually Removing all Oracle Components on Microsoft
     Windows Platforms

     This note will walk you through removing the Oracle folders and cleaning out the
     registry.




     RELATED DOCUMENTS
     [NOTE:2062532.102] How to Grant "Logon as a Batch Job" Privilege on Windows NT 4.0


     [NOTE:131299.1] ALERT: Oracle Installer 8.1.X Hangs on Machines with Pentium 4 Processors


     [NOTE:66397.1] INTEL: Oracle Database Server support for Windows NT Terminal Server


     [NOTE:77627.1] Oracle Database Server product support Matrix for Windows 2000


     [NOTE:77588.1] WIN: Installing pre-8.1.5 or pre -8.0.6 products after Y2K


     [NOTE:95592.1] Windows NT 4.0 - Administrative Security Structures


     [NOTE:124417.1] Install process is stopped with the error OLE initialize or OCX load error while


     [BUG:1249672] UNEXPECTED TERMINATION ON THE MACHINE WHERE NETWARE CLIENT IS INSTALLED


     [NOTE:74131.1] Installing Developer 6.0 and Oracle 8i - Same Physical Machine / Separate O_H


     [BUG:1150202] WRITING ERROR IN SOME MS REDISTRIBUTABLE FILES WHEN MS OPTION PACK IS INSTALLED


     [BUG:1166719] AN ERROR OCCURS ON INSTALLATION OF OO4O


     [NOTE:153091.1] Remote Diagnostic Agent (RDA) for Windows


     [NOTE:124353.1] WIN: Manually Removing all Oracle Components on Microsoft Windows Platforms




                                                                                   ... 9/3/2002
http://metalink.oracle.com/metalink/plsql/ml2_documents.showNOT?p_id=137200.1&p_showHeader=1&p_showH
                                                                                 ... Page 7 of 14
What to check when the Oracle Universal Installer (OUI) on Windows NT/Win2000/9x/XP platform fails to install.




PURPOSE



                                                                                   ... 9/3/2002
http://metalink.oracle.com/metalink/plsql/ml2_documents.showNOT?p_id=137200.1&p_showHeader=1&p_showH
                                                                                 ... Page 8 of 14
What to check when the Oracle Universal Installer (OUI) on Windows NT/Win2000/9x/XP platform fails to install.


The following is what to check when the Oracle Universal Installer (OUI on Windows
NT/Win2000/9x/XP platforms fails to install. Potential problems are described below.

Checklist:

  1. If you are unable to install correctly please see the following questions:

        a. Are you logged on as a user with admin rights instead of the local "Administrator" account?

        b. Are you trying to install Oracle 8i on a computer with a Pentium 4 (P4) processor?

        c. Is your color palette set to something other then 256 or 65535 Colors?

        d. Are you installing remotely? (VNC, PCAnywhere or other remote software)

        e. Are you installing on NT or are you installing on a Terminal server?

         f. Is your system clock speed more then 800MHZ?

        g. Did you type in an ORACLE_HOME that is mapped to a directory with blank space?

        h. Do you have less then 256 Megs of memory?

         i. Are you installing a desupported version?

         j. Do you have less then 75M of free disk space in C:\TEMP?

        k. Does the SYSTEM account have proper rights granted to write to the drive?

         l. Do you have another JDK installed.

       m. Is the CD-ROM drive on a network?

        n. Are you using a copy of the Oracle CD?

        o. Do you have the latest OS service pack installed?

        p. Do you have NetWare client software installed on this system?

        q. Are you installing Oracle Developer 6.0 and Oracle 8i on the same system?

         r. Do you have Microsoft's OPTION PACK installed (VC++ 6)?

        s. Do you have Hummingbird Exceed installed?

         t. Are you installing on XP?



      What else do I need to do if this checklist does not help!!

      How do I remove Oracle to start over?




                                                                                   ... 9/3/2002
http://metalink.oracle.com/metalink/plsql/ml2_documents.showNOT?p_id=137200.1&p_showHeader=1&p_showH
                                                                                 ... Page 9 of 14
What to check when the Oracle Universal Installer (OUI) on Windows NT/Win2000/9x/XP platform fails to install.


Solutions:

  1. This is the checklist to go through

        a. Are you logged on as a user with admin rights instead of the local
           "Administrator" account?

             Sufficient privilege is needed to access the registry and/or an NTFS drive.
             When installing Oracle you can NOT be a user with Administrator rights
             because you do NOT have the 'LOGON AS A SERVICE' or 'LOGON AS A
             BATCH PROCESS' privileges granted to you. To correct this, use the NT
             Server Manager or the NT User Manager, click on Policies, User Rights, click
             on the box next to 'Show Advanced User Rights', click on the drop down list
             (Rights) and choose 'LOGON AS A BATCH JOB', 'LOGON LOCALLY' and
             'LOGON AS A SERVICE'. For more info please look at the following note
             [NOTE:2062532.102]

             Go To Top of Problems

        b. Are you trying to install 8i on a computer with a P4 processor?

             Oracle installer 8.1.x hangs on machines with a Pentium 4 Processor. (Fixed
             in Oracle 9i). Obtain patch number 1507768 from Metalink or copy the entire
             CD to the hard drive and rename each copy of the symcjit.dll to symcjit.old.
             For more information, please refer to the following note [NOTE:131299.1] .

             Go To Top of Problems

        c. Is your color palette set to something other then 256 or 65535 Colors?

             The colors for the Windows Desktop needs to be set to >=256 and/or <=65535
             but NOT 'TRUE xxx' nor 'HI xxx' colors, the minimum requirements for Java
             applications. Set the color palette by right-clicking anywhere on the desktop, go
             to properties, settings. After setting, you will need to reboot.

             Go To Top of Problems

        d. Are you installing remotely using software like VNC or PCAnywhere?

             Installing remotely is not supported. To install correctly on the Windows
             platform, you should log on locally at the server and attempt the installation.

             Go To Top of Problems

        e. Are you installing on NT or are you installing on a Terminal server?

             If you are installing using a Terminal Server version of Windows, you MUST
             be on the system and not remote. 9.0.1.x and 8.1.7.x has limited support for
             Windows 4.0 and Win2000 Terminal Server Edition. Oracle 8.1.6.x and earlier
             versions are NOT supported at all. Cyrix XP also is currently not supported.


                                                                                   ... 9/3/2002
http://metalink.oracle.com/metalink/plsql/ml2_documents.showNOT?p_id=137200.1&p_showHeader=1&p_showH
                                                                                ... Page 10 of 14
What to check when the Oracle Universal Installer (OUI) on Windows NT/Win2000/9x/XP platform fails to install.


           Please review the support matrix: [NOTE:66397.1] and [NOTE:77627.1] for
           updates. Some versions of Oracle do not run on Terminal Server at all, while
           others may have special issues. Citrix Metaframe also has many of the same
           issues.

           Go To Top of Problems

        f. Is your system clock speed more then 800MHZ?

           If your system is =>800mhz, then you may have a problem creating a database
           right after installing. Run the Database Configuration Assistant to create a
           database, at the end save it as a script, then run the script

           Go To Top of Problems

        g. Did you type in an ORACLE_HOME that is mapped to a directory with blank
           space?

           In older versions of the installer (pre 8.1) there were issues using Long File
           Names for your home directory.

           Go To Top of Problems

        h. Do you have less then 256 Megs of memory?

           Oracle 8i and Oracle 9i requires a minimum of 256MB of memory to install

           Go To Top of Problems

        i. Are you installing a desupported version?

           Some desupported versions (pre 8i ) may have a Y2K issue in the installer and
           you must download a new installer. Oracle versions 8.0.6, 8.0.5, 7.4.3 all have
           this issue. For more information, please refer to the following note
           [NOTE:77588.1]

           Go To Top of Problems

        j. Do you have less then 75M of free disk space in C:\TEMP?

           Oracle needs space in the TEMP directory as it installs. The Oracle Universal
           Installer (OUI) requires up to 75MB of space in the TEMP directory, as defined
           by the NT environment variables TMP or TEMP. Please note that moving the
           TEMP/TMP settings to another drive (non C:\) may not resolve this issue.

           Go To Top of Problems

        k. Does the SYSTEM account have the proper rights granted to write to the drive?

           For more information on this issue, please refer to the following note.


                                                                                   ... 9/3/2002
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                                                                                ... Page 11 of 14
What to check when the Oracle Universal Installer (OUI) on Windows NT/Win2000/9x/XP platform fails to install.


           [NOTE:95592.1]

           Go To Top of Problems

        l. Do you have another JDK installed.

           When we attempt to install our JDK, the install may fail. You will need to
           remove the other JDK before installing Oracle

           Go To Top of Problems

       m. Is the CD-ROM drive on a network?

           Only local CD-ROM drives are supported. Network lag time may cause the
           install to fail without a proper error message.

           Go To Top of Problems

        n. Are you using a copy of the Oracle CD?

           A copy of an Oracle CD is NOT supported.

           Go To Top of Problems

        o. Do you have the latest OS service pack installed?

           The following OS service packs are required:

               l   NT 4.0 Service Pack 6a is required.
               l   Win9x (client) latest version or Window Sockets2 upgrade is required.
               l   Win2000 Service Pack 2 is required.

           For more information on this subject, please refer to the following note
           [NOTE:124417.1]

           Go To Top of Problems

        p. Do you have the NetWare client software installed on this system?

           If so, you may be running into the following bug [BUG:1249672]. You will
           need to uninstall the Netware client software, install Oracle, then reinstall the
           Netware client.

           Go To Top of Problems

        q. Are you installing Oracle Developer 6.0 and Oracle 8i on the same system?

           The order that you install DataServer and Developer will make a difference.
           You must install them in different homes. Install Developer first, then Oracle
           DataServer second, edit the TNSNAMES.ORA for both connections. For more


                                                                                   ... 9/3/2002
http://metalink.oracle.com/metalink/plsql/ml2_documents.showNOT?p_id=137200.1&p_showHeader=1&p_showH
                                                                                ... Page 12 of 14
What to check when the Oracle Universal Installer (OUI) on Windows NT/Win2000/9x/XP platform fails to install.


           information, please refer to the following note [NOTE:74131.1]

           Go To Top of Problems

        r. Do you have Microsoft's OPTION PACK installed (VC++ 6)?

           You may be running into the following bugs [BUG:1150202] and/or
           [BUG:1166719]

           Go To Top of Problems

        s. Do you have Hummingbird Exceed installed?

           If so then the autoexec.bat file may have the following:

           set ClassPath=%ClassPath%;C:\Program Files\Exceed.95\hcljrcsv.jar;C:\Program Files\Exceed.95\

           Comment out the complete line with a "REM" statement and reboot.

           Note: Removing this statement will not prevent Exceed from running.

           Go To Top of Problems

        t. Are you installing on XP?

           Oracle 9i is the first version that is supported on Windows XP. XP Professional
           is the only version of XP currently supported. This does NOT include the Citrix
           Metaframe XP Terminal Server. Citrix Metaframe XP is not supported.

           Go To Top of Problems



     What else do I need to do when ANY of the above issues
     does not fix my install?
           Support will need all of your install files if the install still fails. The location of
           the install log files is "\Program Files\Oracle\Inventory\logs". Please create a
           Service Request (SR) if you do not have one already, and upload the files. (you
           can zip them as one file)

           NOTE: Please do not paste the files in to the SR. You can upload the files
           by clicking on the word 'upload' when editing the Service Request

           Also, Oracle support will need you to run the RDA tool and send in the files it
           creates. Please see the following note on how to install and run RDA
           [NOTE:153091.1] Remote Diagnostic Agent (RDA) for Windows

           Go To Top of Problems


                                                                                   ... 9/3/2002
http://metalink.oracle.com/metalink/plsql/ml2_documents.showNOT?p_id=137200.1&p_showHeader=1&p_showH
                                                                                ... Page 13 of 14
What to check when the Oracle Universal Installer (OUI) on Windows NT/Win2000/9x/XP platform fails to install.




     After every failed install, what do I need to do before I try again?

     If the install failed for any of the above reasons, you need to correct the issue and clean
     your system with the following note, reboot then attempt the install.

     CAUTION! THIS WILL REMOVE ALL VERSIONS OF ORACLE FROM THE
     SERVER! You may want to do a full export of your registry and a cold backup of
     your system first.

     [NOTE:124353.1] WIN: Manually Removing all Oracle Components on Microsoft
     Windows Platforms

     This note will walk you through removing the Oracle folders and cleaning out the
     registry.




     RELATED DOCUMENTS
     [NOTE:2062532.102] How to Grant "Logon as a Batch Job" Privilege on Windows NT 4.0


     [NOTE:131299.1] ALERT: Oracle Installer 8.1.X Hangs on Machines with Pentium 4 Processors


     [NOTE:66397.1] INTEL: Oracle Database Server support for Windows NT Terminal Server


     [NOTE:77627.1] Oracle Database Server product support Matrix for Windows 2000


     [NOTE:77588.1] WIN: Installing pre-8.1.5 or pre -8.0.6 products after Y2K


     [NOTE:95592.1] Windows NT 4.0 - Administrative Security Structures


     [NOTE:124417.1] Install process is stopped with the error OLE initialize or OCX load error while


     [BUG:1249672] UNEXPECTED TERMINATION ON THE MACHINE WHERE NETWARE CLIENT IS INSTALLED


     [NOTE:74131.1] Installing Developer 6.0 and Oracle 8i - Same Physical Machine / Separate O_H


     [BUG:1150202] WRITING ERROR IN SOME MS REDISTRIBUTABLE FILES WHEN MS OPTION PACK IS INSTALLED


     [BUG:1166719] AN ERROR OCCURS ON INSTALLATION OF OO4O


     [NOTE:153091.1] Remote Diagnostic Agent (RDA) for Windows


     [NOTE:124353.1] WIN: Manually Removing all Oracle Components on Microsoft Windows Platforms




                                                                                   ... 9/3/2002
http://metalink.oracle.com/metalink/plsql/ml2_documents.showNOT?p_id=137200.1&p_showHeader=1&p_showH
                                                                                ... Page 14 of 14
What to check when the Oracle Universal Installer (OUI) on Windows NT/Win2000/9x/XP platform fails to install.




.




                                                                                   ... 9/3/2002
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