36 Expectations for Subordinate 22. Brief me in a clear, direct, and concise manner. Anticipate my questions and the information I’ll Managers need. By Karen O’Hara 23. Tell me when you think I’ve made a mistake. Correct me with tact, especially in front of SUPPORT YOUR SUBORDINATES IN THESE others. WAYS: 24. Once you state your disagreement with me on an 1. State your performance expectations clearly and issue but don’t succeed in changing my mind, in writing. support me fully. 2. Teach them. (Show them how to solve problems rather than giving them solutions). ADD VALUE TO YOUR CUSTOMERS IN 3. Thank them and praise them for their efforts. THESE WAYS: 4. Use constructive criticism. 25. Exceed the expectations of your customers. 5. Spend thirty minutes a day in MBWA (Managing Treasure your customers and dazzle them. By Wandering Around). 26. When you fail to satisfy a customer need, 6. Continually ask them for ideas on doing the make it right quickly, happily, and generously. work better, faster, and differently. 7. Take time to listen to them. ADD VALUE TO THE ORGANIZATION IN 8. Delegate increasingly more challenging THESE WAYS: responsibilities to them. 27. Be a self-starter. Volunteer for difficult and 9. Develop them. See that they are properly trained. unwanted assignments. Encourage them to improve themselves. 28. Organize your work; attack your priorities Enhance your subordinates’ ability to take over systematically. in your absence. 29. Find ways to save money. 10. Stand behind them; support their well- 30. Find ways to make money. intentioned efforts. 31. Represent this organization well in the virtue of 11. Get feedback from them on how well you’re your conduct. serving them as your leader. 32. Represent this organization well in the quality 12. Hold them strictly accountable for their of your communication skills. performance. 13. Accept the responsibility for their performance ADD VALUE TO YOURSELF IN THESE and the outcomes of their efforts. WAYS: 33. Accept criticism in stride. Always be a tough SUPPORT YOUR PEERS IN THESE WAYS: self-critic. 14. Cooperate with them; look for ways to make 34. Accept praise graciously. Don’t feign false them a success. modesty or negate praise by saying, “That’s 15. Resolve your disagreements with them what you pay me for.” quickly, directly, and tactfully. 35. Continue to grow in your field. Take charge of 16. Find out what they need from you; be a reliable your professional development. source of it. 36. Maintain a healthy balance between life and 17. Be a team player. work. Don’t let work destroy your home life. SUPPORT ME IN THESE WAYS: 18. Keep me informed on your progress. See that all _______________________________________ the news I hear about your area, good and bad comes from you. Karen O’Hara is the president of HR to Go 19. Solve most problems before they get to my and helps companies understand and implement desk. employment laws and provides a Virtual HR and 20. Don’t come to me for unnecessary guidance. Training Department. Instead of merely offering me alternatives, tell Karen can be reached at 916-444-6200 or me which one you recommend. KarenOHara@HRtoGo.com. 21. Find out what I value; make my priorities your priorities.
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