STEVEN J. SPINELLI
Rochester, NY 14626
(585) 227-7716 Spin60@msn.com
SUMMARY OF QUALIFICATIONS Customer Support
Accomplished Process Engineering professional with over 15 years of Field & Sales
experience with a multinational imaging and photographic corporation. Support
Advanced skill in analyzing customer requirements and engaging in hands-
on involvement with research, development, product application, technical Licensing Programs
support commercialization and marketing support. Product &
Contributions include: Application Training
Design and implementation of enhanced and web-based support tools, Web-based Support
including self-help options, in-house and user training tools, and
innovative web applications which decreased printing costs by 60% over Cross-department
2 years. Collaboration
Process flow analysis with vision: Evolved, streamlined processes result Consumer Affairs
in higher revenue by 12% the first year, improved customer service and Technical
cost savings by 4% the first year. Specification Review
Co-inventions that resulted in two patents.
EASTMAN KODAK COMPANY; ROCHESTER, NEW YORK
Product Application Engineer / Senior Service & Support Engineer
New position created to provide level-3 support and training on products and accessories to call
centers and service centers worldwide. Concurrently serve on engineering team delivering technical
expertise to sales, service and marketing organizations.
Created worldwide support plan and training modules for new-to-market wi-fi supported
products; reduced next generation support costs by 40%.
Completed new product commercialization for 13 models, resulting in domination of market
revenue share in the U.S. and Canada.
Improved service and support of the $34 million accessory business, $2 million home printing
product lines, and multi-million dollar digital camera business.
Facilitated 30% and 25% reductions in support costs for digital devices and printer/photo docks,
respectively, over two fiscal years.
Developed pocket-sized training tools to demonstrate products to retailers and suppliers. That
contributed to a cost savings of shipping products and additional materials for the sales teams.
Utilized customer feedback to push development of a wider variety of Kodak inkjet products.
Devised online self-help tools and easy, accessible printer settings to bring inkjet product line
into an Internet presence.
Developed support license agreements between company and licensee organizations
Steven J. Spinelli Page #2 firstname.lastname@example.org 585.227.7716
Research & Development Technician – Inkjet Products
Managed installation of new inkjet technology department, a role created to expand Kodak’s
presence in an area that is now a $100 million business.
Dealt with challenges of start-up, from assembling specialized teams to troubleshooting
technical and business-related problems.
Chosen to oversee installation of new lab for OEM product testing. Recruited, interviewed and
hired 6-person team of technicians.
Provided benchmarking recommendations – on performance, quality and compatibility – for
the commercialization process.
Managed with vendors for parts, chemicals, hardware, software and repairs.
Educated sales reps, resellers and consumers on application usage of Kodak inkjet product line.
Senior Research Technician
Developed expertise in the areas of research, testing, analysis and troubleshooting issues
specific to company product lines and businesses. Consistently contributed in ways that
enhanced company’s prestige as an innovator in inkjet technology and paper quality.
Credited as co-inventor on two patents; contributed to 25 related technical reports published in
the Journal of Imaging Science & Technology, a highly respected venue for the publication of
papers on research, development and applications in imaging.
Developed experiments for emulsion optimization coatings for inkjet paper, which was
commercialized on the first attempt and ultimately developed into related products.
Technical Assistant / Supervisor
Developed process for lower molecular weight polyvinylpyrrolidene for the first printable
compact Kodak writeable disk.
Designed electrical testing equipment for production plant in Mexico; also developed report
writing, job descriptions and operational procedures, and ensured Mexican plant’s compliance
with company specifications, standards and policies.
EDUCATION and PROFESSIONAL TRAINING
ROCHESTER INSTITUTE OF TECHNOLOGY
Adobe PhotoShop for Engineers ~ Electronic Imaging: System Fundamentals
Digital Image Processing ~ Ink, Paper & Color
Technical Specialist Training ~ Facilitator Training for Supervisors & Team Leaders
Statistical Process Control (SPC) ~ Troubleshooting and Supporting PCs (Certified)
Writing Advantage ~ Electro-Photographic Process: Core Technical Training
Basic Electronics ~ Experimental Design Fundamentals ~ Digital Imaging
Patents & Publications:
United States Patent No. 5,334,477 AND United States Patent No. 5,358,820
Monroe Community College – Criminal Justice – Police Science
Continuous Training with the President of SAFETYCHEXX
Risk Management & Loss Control Company
Safety Management/Training/Site Safety/Inspections
OSHA: Construction Safety & Health (30 hrs.) ~ OSHA: Trenching & Excavating (4 hrs.)
OSHA: Construction Safety & Health (10 hrs.) ~ OSHA: Scaffold Safety (4 hrs.)
OSHA: Qualified signal Person – 3rd party evaluator – Mobile and Tower crane, voice signals,
Electronic signals (radio, phone, etc.) (4 hrs.)