SHARON C. O’NEIL
Morristown, New Jersey 07960
Human Resources / Change Operations / Learning and Development / Organization Development
Accomplished organization development, change operations and restructuring professional with extensive history devising organizational
development programs that impact operations, drive results and enable staff to develop skills to reach their potential.
Skilled in assessing needs, establishing and executing strategy and devising programs that strengthen operations and resources.
Effective in analyzing business processes to identify and address operational areas in need of improvements.
Accomplished in transforming workgroups into high performing teams
Proficient in establishing and managing regulatory documentation standards and infrastructures to ensure regulatory compliance
Policy/Procedure Development/Management Change Management
Process Improvement Learning and Employee Development Program/Project Management
HRIS/SAP/LMS Technology Deployments Problem Resolution
Strategic Planning Regulatory Compliance Quality Management System
Performance Management Communications Instructional Design and Delivery Curriculum Design
FOREST RESEARCH INSTITUTE 2009 – 2012
Director, Training & Process Development
Directed all aspects of transforming a learning and development function into a center of excellence by establishing the strategic vision, restructuring,
cross training staff members and establishing internal business processes delivering a 21% increase in productivity.
Created and implemented instructional design, change management, communication and e learning strategies, standards and metrics to align and
integrate the learning and development function with global organizational strategies and goals.
Created infrastructure for all educational programs by standardizing learning assessment, design, delivery, measurement and reporting
Collaborated with global business partners to design and implement comprehensive company-wide employee development, mentoring and
onboarding programs based on operational goals and objectives to support performance management increasing staff productivity by 17%
Developed, implemented and established metrics for organizational change management and learning strategies to reinforce and sustain
Assessed operational gaps and devised streamlined processes improving productivity by 19%
Optimized organizational transparency, improved regulatory compliance and boosted employee performance and career development by designing
and implementing a company- wide quality management system
Implemented continuous improvement and quality initiatives to align business functions with organizational goals and boost performance outcomes
with a 15% decrease in project implementation timelines
Designed and implemented approach for competency-based curricula incorporating skills assessments and job design
Developed and implemented customized leadership, technical learning and career development programs to support 1200 employees for
operations and sales organizations.
Improved organizational regulatory compliance by creating and overseeing documentation infrastructure, standards and training
Led cross functional team to deploy a Learning Management System to ensure compliant maintenance and oversight of training documentation
WEILL CORNELL MEDICAL COLLEGE OF CORNELL UNIVERSITY 2007- 2009
Orchestrated operational change efforts focused on the creation, implementation, and coordination of SAP deployment strategies to elevate
performance in the areas of training, communications, and organizational transformations.
Improved the productivity and efficiency of functional groups with the introduction of procedural restructuring plans, new business
processes, and enhanced training platforms for Finance and Human Resources operations
Facilitated compliance with processes / procedures with the creation of comprehensive documentation
Designed and facilitated end user training for Finance and Human Resources Operations
RICOH AMERICAS CORPORATION 2007
Served as primary leadership force of change management programs, implementations, plans, and systems as well as learning efforts ranging
from curriculum development to delivery for Ricoh Corporate University.
Generated major operational improvements with the refurbishment of business processes, slashing cycle time while increasing performance
Boosted productivity by 20% with the establishment of internal departmental business processes
Increased customer satisfaction by 28% with the introduction of quality initiatives
SHARON C. O’NEIL Page Two firstname.lastname@example.org
RESOURCES GLOBAL PROFESSIONALS 2006
Evaluated client Human Resources, training, and organizational development systems, programs, and processes to devise comprehensive
solutions, developing business requirements for new technologies and leading projects to design courseware for training instructors.
Led project for major pharmaceutical client to create and deploy software solution for all internal training programs
Crafted and documented detailed business requirements for major insurance customer’s HR application
CITIGROUP, Englewood Cliffs, New Jersey 2001-2005
Directed all aspects of launching and managing state-of-the-art training and organizational development center from establishing curricula to
cultivating partnerships with accredited institutions for on-site degree programs. Created strategic vision for operation, to include performance
standards and metrics as well as technology-enabled solutions.
Analyzed existing processes and devised and documented enhancements to streamline operations, delivering 15% productivity
Created comprehensive training programs to encompass entire operation, including executive coaching and management development,
increasing employee satisfaction index by 48%
Authored grant proposals for training and development, generating $430K in start-up funding
Delivered 2-grade-level improvement for 82% of associates enrolled in Adult Basic Education curriculum; 28 associates achieved
Associate’s degrees and 21 received Bachelor’s degrees
Honored with numerous awards for outstanding performance, including the Outstanding Leadership Award and the Quality Excellence
Award in 2004 and the Merit Award in 2005
BLOCK DRUG COMPANY, INC. 2000-2001
SAP Training Manager
Led strategic planning for training and organizational development relating to enterprise SAP system deployment. Assessed operations to
ensure GMP compliance and incorporated streamlined processes to train associates in all areas of operation, including manufacturing,
distribution, and administrative support.
Transformed failing SAP implementation into success by directing realignment of business processes that reduced production costs 21%
and delivered productivity gains of 28%
HOFFMAN-LA ROCHE 1996-2000
Recruited to assemble and direct 38-person team to implement and manage strategies for training and organizational development. Tasked with
oversight of SAP deployments and training for corporate facility and Canada that was on time and within budget.
Conducted in-depth needs assessments to design training courses and programs for technology-related learning.
Bachelor of Arts, English
Caldwell College, Caldwell, New Jersey
Training and Management Development Program
NYU School of Continuing Education
Project Literacy ~ Former VP, Executive Board of Trustees
American Society for Training and Development ~ Member
Society for Human Resource Management (SHRM) ~ Member