Director Learning Organizational Development in NYC Resume Sharon O'Neil

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Director Learning Organizational Development in NYC Resume Sharon O'Neil Powered By Docstoc
					                                                             SHARON C. O’NEIL
                                                        Morristown, New Jersey 07960

               Human Resources / Change Operations / Learning and Development / Organization Development

    Accomplished organization development, change operations and restructuring professional with extensive history devising organizational
    development programs that impact operations, drive results and enable staff to develop skills to reach their potential.
    Skilled in assessing needs, establishing and executing strategy and devising programs that strengthen operations and resources.
    Effective in analyzing business processes to identify and address operational areas in need of improvements.
    Accomplished in transforming workgroups into high performing teams
    Proficient in establishing and managing regulatory documentation standards and infrastructures to ensure regulatory compliance

                                         Policy/Procedure Development/Management          Change Management
                           Process Improvement       Learning and Employee Development         Program/Project Management
                                           HRIS/SAP/LMS Technology Deployments            Problem Resolution
                                      Strategic Planning    Regulatory Compliance      Quality Management System
                       Performance Management         Communications      Instructional Design and Delivery    Curriculum Design


FOREST RESEARCH INSTITUTE                                                                                                   2009 – 2012

Director, Training & Process Development

Directed all aspects of transforming a learning and development function into a center of excellence by establishing the strategic vision, restructuring,
cross training staff members and establishing internal business processes delivering a 21% increase in productivity.
Created and implemented instructional design, change management, communication and e learning strategies, standards and metrics to align and
integrate the learning and development function with global organizational strategies and goals.
     Created infrastructure for all educational programs by standardizing learning assessment, design, delivery, measurement and reporting
     Collaborated with global business partners to design and implement comprehensive company-wide employee development, mentoring and
     onboarding programs based on operational goals and objectives to support performance management increasing staff productivity by 17%
     Developed, implemented and established metrics for organizational change management and learning strategies to reinforce and sustain
     organizational change
     Assessed operational gaps and devised streamlined processes improving productivity by 19%
     Optimized organizational transparency, improved regulatory compliance and boosted employee performance and career development by designing
     and implementing a company- wide quality management system
     Implemented continuous improvement and quality initiatives to align business functions with organizational goals and boost performance outcomes
     with a 15% decrease in project implementation timelines
     Designed and implemented approach for competency-based curricula incorporating skills assessments and job design
     Developed and implemented customized leadership, technical learning and career development programs to support 1200 employees for
     operations and sales organizations.
     Improved organizational regulatory compliance by creating and overseeing documentation infrastructure, standards and training
     Led cross functional team to deploy a Learning Management System to ensure compliant maintenance and oversight of training documentation

WEILL CORNELL MEDICAL COLLEGE OF CORNELL UNIVERSITY                                                                         2007- 2009

Change Manager
Orchestrated operational change efforts focused on the creation, implementation, and coordination of SAP deployment strategies to elevate
performance in the areas of training, communications, and organizational transformations.

    Improved the productivity and efficiency of functional groups with the introduction of procedural restructuring plans, new business
    processes, and enhanced training platforms for Finance and Human Resources operations
    Facilitated compliance with processes / procedures with the creation of comprehensive documentation
    Designed and facilitated end user training for Finance and Human Resources Operations

RICOH AMERICAS CORPORATION                                                                                                  2007

Served as primary leadership force of change management programs, implementations, plans, and systems as well as learning efforts ranging
from curriculum development to delivery for Ricoh Corporate University.
    Generated major operational improvements with the refurbishment of business processes, slashing cycle time while increasing performance
    Boosted productivity by 20% with the establishment of internal departmental business processes
    Increased customer satisfaction by 28% with the introduction of quality initiatives
                                            SHARON C. O’NEIL        Page Two

                                                           EXPERIENCE continued…

RESOURCES GLOBAL PROFESSIONALS                                                                                          2006

Evaluated client Human Resources, training, and organizational development systems, programs, and processes to devise comprehensive
solutions, developing business requirements for new technologies and leading projects to design courseware for training instructors.

     Led project for major pharmaceutical client to create and deploy software solution for all internal training programs
     Crafted and documented detailed business requirements for major insurance customer’s HR application

CITIGROUP, Englewood Cliffs, New Jersey                                                                                 2001-2005

Senior Manager
Directed all aspects of launching and managing state-of-the-art training and organizational development center from establishing curricula to
cultivating partnerships with accredited institutions for on-site degree programs. Created strategic vision for operation, to include performance
standards and metrics as well as technology-enabled solutions.

     Analyzed existing processes and devised and documented enhancements to streamline operations, delivering 15% productivity
     Created comprehensive training programs to encompass entire operation, including executive coaching and management development,
     increasing employee satisfaction index by 48%
     Authored grant proposals for training and development, generating $430K in start-up funding
     Delivered 2-grade-level improvement for 82% of associates enrolled in Adult Basic Education curriculum; 28 associates achieved
     Associate’s degrees and 21 received Bachelor’s degrees
     Honored with numerous awards for outstanding performance, including the Outstanding Leadership Award and the Quality Excellence
     Award in 2004 and the Merit Award in 2005

BLOCK DRUG COMPANY, INC.                                                                                                2000-2001

SAP Training Manager

Led strategic planning for training and organizational development relating to enterprise SAP system deployment. Assessed operations to
ensure GMP compliance and incorporated streamlined processes to train associates in all areas of operation, including manufacturing,
distribution, and administrative support.

     Transformed failing SAP implementation into success by directing realignment of business processes that reduced production costs 21%
     and delivered productivity gains of 28%

HOFFMAN-LA ROCHE                                                                                                        1996-2000

Recruited to assemble and direct 38-person team to implement and manage strategies for training and organizational development. Tasked with
oversight of SAP deployments and training for corporate facility and Canada that was on time and within budget.
Conducted in-depth needs assessments to design training courses and programs for technology-related learning.


                                                          Bachelor of Arts, English
                                                     Caldwell College, Caldwell, New Jersey

                                              Training and Management Development Program
                                                     NYU School of Continuing Education

                                                       PROFESSIONAL MEMBERSHIPS

                                          Project Literacy ~ Former VP, Executive Board of Trustees
                                          American Society for Training and Development ~ Member
                                         Society for Human Resource Management (SHRM) ~ Member


Description: Sharon O'Neil is an accomplished organization development, change operations and restructuring professional with extensive history devising organizational development programs that impact operations, drive results and enable staff to develop skills to reach their potential. She is skilled in assessing needs, establishing and executing strategy and devising programs that strengthen operations and resources.