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Google Apps Support Services Scalable End User Support Packages for Google Apps and Google Postini Services Get more from you Google Apps investment and empower your end users to learn and use Google Apps quickly and effectively. With fixed fee and per‐ 866‐356‐1202 / 508‐948‐4070 info@CumulusGlobal.com user fee options, we offer a range of annual and short‐term support www.CumulusGlobal.com solutions designed and tailored to meet your needs and your budget. Do‐It‐Yourself Value Add Services We can answer your questions and help your users, for an affordable hourly fee. We deliver support by phone, email, or web billed with a one‐hour Knowledge Portal: Cumulus Global minimum and quarter hour increments. provides your users with a customized private Google Site in which they can Admin Support Package learn more about Google Apps. Your IT team is your front line of support. Cumulus Global provides the depth The portal is setup to present Google and technical expertise they need. Apps as the service relates to your business. The portal includes FAQs Our Admin Support Package provides your IT Team with unlimited access to based on your users’ questions and our support team via phone, email, and web. recordings of training events More than answering questions, we will initiate web meetings and support sessions as needed to answer questions, demonstrate solutions, and provide Train the Trainer Services: Cumulus the one‐to‐one guidance and training that improves the effectiveness of your Global can help educate your IT team, IT team. application managers, and leaders so For project work and other complex support issues, your IT team can request that they can train and educate end and schedule off‐hour support sessions without incurring any additional fees. users themselves. Premium Support Package End User Education and Training: Cumulus Global offers a range of end The Premium Support Package includes all of the services and features of our user education and training options. Admin support Package, and more. With our Premium Support Package, you also benefit from Tier 2 End User In addition to the integrated, self‐ Support. By phone, email, or web form, your IT team can refer end user paced, online courses from Boost questions and issues directly to Cumulus Global’s support team. eLearning, our customized webinars, and Web Office Hour programs One referred, our team will work directly with your end users to answer provide affordable options that help questions, demonstrate steps, discuss alternatives, solve problems, and ensure a smooth transition. provide the one‐to‐one assistance that improves your end users’ ability to use Google Apps. Beyond business hours, your IT team can request that we schedule end user support sessions after hours and on weekends. Cumulus GlobalSM helps small and mid‐size businesses, non‐profits, governments, and educational institutions thrive by delivering cloud computing solutions. We align technology with our clients’ goals, objectives, and bottom lines. We leverage our expertise, vendor relationships, and a diversified range of best‐of‐breed cloud services to create custom solutions with tangible value.
"Google Apps Support Services "