Floor Manager Job Description by yy8516ig

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									                            JOB DESCRIPTION

Title:

Floor Manager

Main Function:

To assist the salaried management team by working with, developing and
directing crew members.

Reports to:

Store Manager or the shift running manager.

Supervises:

All crew members.

Pre-requisites:

1. Has successfully completed the Crew Training Programme, and attained all
   stars.
2. Has successfully completed the Floor Manager’s Course.

Typical duties and responsibilities:

   Performs tasks required to raise the store’s standards of Q, S and C.
   Participates in the orientation and training of crew members.
   Helps to refine operational abilities of crew members, by use of On-Job-
    Training techniques and by corrective coaching.
   Organises and directs crew members on stations in their area.
   Can take charge of the shift in the temporary absence of a salaried
    manager.
   Performs basic paperwork; enters hourly readings, enters daily inventory,
    closes and opens cash sheets, pulls and checks registers.
   Participates in crew training classes.
   Helps crew members to become competent in the various areas by
    completing Observation Checklists.
   Can recognise the visual characteristics of good quality products and takes
    action to achieve and maintain standards.
   Supervises acceptance and recording of deliveries.
   Always presents him/herself to customers and fellow employees in such a
    manner as to be an asset and a credit to McDonald’s and him/herself.
Job Relationships:

Will work closely with:

   The Management team in executing their responsibilities in the operation of
    the store.
   Developing and directing the crew members in the area for which they have
    responsibility.
   The manager responsible for training, by helping crew members through
    McDonald’s training programme.
   Other managers within the store, in passing on pertinent information in the
    operation of the store.
   All levels of store personnel in order to help maintain a well organised and
    cohesive team effort toward the same Q, S and C goals.

Accountability:

The Floor Manager is accountable to the Store Manager or Assistant Manager
for:

   The Q, S and C aspects of the area(s) of the store for which they have
    responsibility.
   The conduct and performance of the crew members for whom they have
    responsibility.
   The application of operational procedures in all areas as described by
    McDonald’s.

N.B. The Floor Manager is not responsible for and must not conduct
performance reviews or discipline crew.

								
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