Receptionist - Job Description

							                                    HONITON SURGERY
                           Job Description – Medical Receptionist

JOB TITLE:                    MEDICAL RECEPTIONIST
RESPONSIBLE TO:               Reception Supervisor / Practice Manager

JOB PURPOSE :                  Receive, assist and direct patients in accessing the appropriate
                                service or healthcare professional in a courteous, efficient and
                                effective way.
                               Provide assistance to the Doctors, Practice Manager, Accounts
                                Manager and other practice staff in the pursuit of their duties.


                            MAIN DUTIES AND RESPONSIBILITIES
  1.     Greet and direct all patients and visitors within the practice.
  2.     Respond to patient and visitor requests appropriately.
         Answer incoming telephone calls, ensuring calls are documented and redirected
  3.     accordingly.
  4.     Operate computerised appointments system in line with practice protocols.
         Work all reception desks and have thorough knowledge of relevant practice protocols to
  5.     ensure the smooth running of these areas.
  6.     Retrieve and re-file patient medical records.
  7.     Carry out start and end of day procedures as per practice guidelines.
         Maintain effective liaison with practice staff and outside agencies concerned with patient
  8.     care with appropriate regard to confidentiality.
         This job description is not exhaustive and may be adjusted periodically after review and
  9.     consultation. You will also be expected to carry out any reasonable duties which may be
         requested from time-to-time.
         Work safely at all times in accordance with Legislative requirements and Practice Policy
  10.
         and Procedures



 SPECIAL REQUIREMENTS OF THE POST                                           Essential    Desirable
  Good standard of general education                                            
  Good keyboard skills to include knowledge of MS excel
                                                                                 
   spreadsheets.
  Understand and respect of practice protocols to include
                                                                                 
   confidentiality
  Proven numeracy skills                                                        
  Excellent communication skills                                                
  Willingness to accept change                                                  
  Be able to prioritise workload                                                
  European Computer Driving Licence                                                         

Prepared by: Sandy Wason
                                         th
Title: Practice Manager         Date 24 July, 2009